Item 13 Appendix 1
West Dunbartonshire Council · 12 November 2025
Back to Corporate Services Committee — 12 November 2025 and its agenda
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1 Appendix 1: People & Technology Delivery Plan 2025/26 - Mid Year Progress 4. Our Council Objective 10. Our workforce is resilient and skilled where digital technology supports service delivery for our residents Q1 2025/26 Q2 2025/26 Performance Indicator Status Value Target Status Value Target Short Trend Long Trend Note Owner Percentage of ICT helpdesk incidents fixed with half day of being logged. 81.39% 70% 78.32% 70% Performance continues to exceed target quarter on quarter. Total number of incidents opened was 6,917 with 5,530 closed in under 3.5 hours. James Gallacher % employee attendance improvement rate (teachers & local govt.) 4.75% 1% 4.58% 1% Performance exceeded. The levels of attendance have improved in both quarters across the Council compared to the same period last year. Supports available to employees continue to be promoted through the regular communication channels and through the application of the Supporting Employee Wellbeing policy. Louise Hastings Action Status Progress Due Date Note Owner Maintain and manage the review process for Council & HSCP Core Plans 31-Mar-2026 Action progressing as planned. Multi agency exercise for Control of Major Accident Hazards (COMAH) sites successfully completed. Report & Recommendations for Exolum Storage Ltd shared with Health & Safety Executive (HSE), Scottish Environmental Protection Agency (SEPA) and other relevant partners. Working on the report & recommendations following exercises at Chivas Dumbuck and Dalmuir. Establishment of a Contingency Planning Liaison Group (CPLG) has been agreed to manage any Scott McFarlane
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2 Action Status Progress Due Date Note Owner recommendations / actions and monitor any changes to the site or plans. Manage and oversee the Business Continuity Process for the Council and HSCP 31-Mar-2026 Action progressing as planned. New sections added to the BCP template in relation to back up locations and a Business Impact Analysis (BIA) to determine essential services. The majority of the BCP workshops have been completed for all Council services. Workshops include overview of the Civil Contingencies Act, talk through the BC Plan and a few scenarios. Scott McFarlane Continue to develop the Council and HSCP response and power resilience arrangements 31-Mar-2026 Action progressing. Actions from both a recent premises incident & Storm Eowyn (red weather warning for wind) debriefs are now complete. Actions from the SRG Power Resilience Workshop are still ongoing. The site location for the 2nd antenna in the Clydebank area has been selected. Process & funding has been approved by the Civil Contingencies Service Joint Management Board. Funding has been released, and work will progress shortly. Scott McFarlane Further secure the next phase of the Council’s technology infrastructure 31-Mar-2026 Action progressing as planned and expected to be completed by March 2026. Several actions such as authentication tasks are by their nature large in size and will take time to deliver across the council network and users. James Gallacher Deliver next phase of fit for purpose bandwidth capacity to all Council locations 31-Mar-2026 Project is on track and continues to progress extremely well with 76 council sites now migrated to new SWAN2 network. These upgrades have increased bandwidth capacity across the council estate. There are two remaining sheltered housing complexes being migrated in October. Extensive planning is in progress to migrate our Aurora House Data which is scheduled to be completed by Nov 25. This migration will complete the project. James Gallacher Develop and implement next stage of Microsoft 365 roadmap 31-Mar-2026 This transformational project continues to progress well and is on track. Corporate services are currently being migrated and anticipated to complete early 2026. Education Services and Valuation Joint Board (VJB) will follow. CoPilot has been added to the project workstream and is currently at planning stage. James Gallacher Complete review of ICT devices due to be replaced 31-Mar-2026 Excellent progress has been made on the annual device replacement project. Final batch of laptop devices were delivered and have now been imaged, and installations are in progress in the Primary Schools. Appointments for Corporate users’ replacements are also in progress. On target for mid-October completion in Primary schools. James Gallacher Review and explore next generation technologies 31-Mar-2026 Transcribe pilot has completed successfully. Awaiting finalisation of Data Protection Impact Assessment (DPIA) by Legal Service before it can be made available across the Council. James Gallacher
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3 Action Status Progress Due Date Note Owner List of ICT Automation requests have been submitted. ICT Steering Board has approved the purchase of CoPilot licenses at renewal time (Dec 2025) with view to identifying service areas that would be included in the pilot stage. Progress the plan to mainstream digital transformation across the council 31-Mar-2026 This action is progressing as planned. A digital Senior Managers Network (SMN) was held in June 2025 and two new resources have been created for employees - Digital Duel and Digital Dilemma. Louise Hastings Workforce Planning: Develop and implement wellbeing, employee engagement, equality and learning and development plans to enable capabilities, improve resilience and promotion of a diverse workforce 31-Mar-2026 Action progressing. To support P&C restructure transition, developed and delivered wellbeing sessions. Review of purpose and scheduling of P&C team meetings underway. These changes will help to ensure that team development and wellbeing is supported within the reduced capacity of the new team structure. Victoria Rogers Workforce Planning: Develop and implement employee life cycle plans in line with the People First Strategy to attract and retain the workforce. 31-Mar-2026 Action progressing. Work on the development of new role profile templates continues and is on schedule with a draft currently being piloted and feedback gathered. Victoria Rogers Workforce Planning: Implement service review process including role design, use of new technology and new ways of working to add resilience, address gaps, and establish opportunities for efficiencies 31-Mar-2026 Action progressing. Standard Operating Model (SOM) compliant ICT restructure proposal approved by SRRG to proceed to consultation phase which is anticipated to complete by end of October. Discussions with trade unions underway. Victoria Rogers Workforce Planning: Develop and implement learning and development opportunities to improve capabilities and resilience within the workforce. 31-Mar-2026 Action progressing. Strategic Human Resources, HR Connect and Payroll are in the process of migrating to M365 and Sharepoint, team meetings have taken place to develop teams’ awareness of functionality and support resources shared to develop skills. Victoria Rogers Risk Description Current Assessment Target Assessment Date Reviewed Note Owner Workforce Management System not fit for purpose There is a risk that the WMS system is not fit-for-purpose thereby requiring manual workarounds restricting the level of automation impacting on efficiencies 09-Oct-2025 The system remains to contain issues that require the users to engage in workaround making it not as robust as one would expect. This is unlikely to change. No change to risk matrix. Arun Menon
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4 Risk Description Current Assessment Target Assessment Date Reviewed Note Owner Challenges in protecting the Health and Safety of Employees and Others Failure to meet the Council’s duty to protect the health, safety and welfare of its employees and other people who might be affected by its business 09-Oct-2025 The ongoing management of H & S includes overseeing the management workplace inspection programme. Noise monitoring is conducted, audits are done, benchmarking against the Council’s safety management standards, scaffold inspections. The team also facilitate training. Work continues to ensure that fire safety management remains a priority for the Corporate H&S team. No change to risk matrix. Louise Hastings Complexities in ensuring an appropriately resourced and resilient workforce Failure to ensure that there is an appropriately resourced and resilient workforce in place to meet future organisational needs, in effectively executing the Council’s 2022-27 Strategic Plan. 01-Oct-2025 Workforce Planning Strategy in place for 2022-2027. People First Strategy is in place covering 2022-2027 and this is a consolidation of a number of areas: well- being, employee engagement, workforce planning, learning and development and digital. Work is progressing as planned in these areas. There have been reductions across the people support functions and this has increased the challenges in supporting services. It has been agreed to invest an additional resource into the digital team to support fit for future. No change to risk matrix Louise Hastings Threat of Cyber-attack Data, systems and/or infrastructure are impacted as result of security attacks which are increasing in number at a time when this threat is already placing demands on resources to deliver increased levels of security controls. 03-Oct-2025 This risk will always be high as the threat and likelihood of a Cyber Attack remains. The UK public sector is still experiencing elevated levels of targeted Cyber-attacks including recent attacks on Scottish councils and high-profile attacks on UK retail organisations. As this risk continues to be high the emphasis remains on proactive measures to protect the confidentiality, integrity and availability of our data, critical infrastructure, and overall business operations. Progress continues to take place to improve our security posture in line with the national Public Sector Action plan James Gallacher
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5 Risk Description Current Assessment Target Assessment Date Reviewed Note Owner (PSAP) and Public Sector Network (PSN) compliance. Vigilance of the National Cyber Security Centre (NCSC) Cyber Security guidance continues to remain in place. No change to risk matrix Keeping abreast of developments in the innovative use of Information Technologies Failure to keep pace with changing technology environment 03-Oct-2025 The Council continues to invest in technology and embrace innovation with the implementation of several improvement projects. This investment is focused on delivering fit for future infrastructure, enabling a secure, consistent and robust hybrid working experience, reducing the threat of Cyber- attack and exploring exciting opportunities with modern technology such as Artificial Intelligence and Automation. The SWAN (Scottish Wide Area) project to improve bandwidth capacity at all Council sites has progressed well with 76 sites now migrated to the new network. In addition, we also upgraded the Council internet line to 10GB during Sept 25. The Councils legacy telephony system is currently being procured and will be replaced during 25/26 with a new cloud platform solution that will also deliver a new Council Contact Centre solution for Customer Services to enhance Citizen communication. No change to risk matrix James Gallacher Objective 11. Our Council is adaptable and focused on delivering best value for our residents
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6 Action Status Progress Due Date Note Owner Implement CAS team reduction and adjust service provision 31-Mar-2026 Action complete. This has now been delivered as budget has been adjusted for start of the FY 2025/26. Arun Menon Undertake annual Payroll Audit 31-Mar-2026 Action progressing as planned. Data issued to all Chief Officers and HSCP Heads of Service for completion with an end October 2025 deadline. Arun Menon Implement statutory Payroll changes 31-Mar-2026 Action complete. New financial year statutory payroll updates implemented. Arun Menon Progress outsourcing of Print Room 31-Mar-2026 Action progressing as planned. Contracts with Legal services for review. Arun Menon Implement ICT revised team structure and adjust service provision 31-Mar-2026 Action progressing as planned. Secondment/development opportunity in the Applications Team complete with secondment commencing October 2025. Review and implementation of the roles needed within Device Team completed September 2025. Review of overlapping roles and responsibilities across Server and Applications Teams progressing. Changes relating to Standard Operating Model (SOM) approved at SRRG in September. Implementation planning in progress. James Gallacher Implement the Fit for Future programme of reviews. 31-Mar-2026 This action is progressing as planned. There have been engagement sessions to inform the direction of Fit for Future(FfF) and it will now focus on the corporate 'supporting employee wellbeing' process. A planning session underway with review work to begin thereafter. Louise Hastings Continue to embed key Health and Safety practices. 31-Mar-2026 The actions are progressing as planned. The Corporate H&S team have completed KPI's for quarters 1 and 2 in line with our corporate plan for 25 -26. Louise Hastings Improve employee life cycle and optimise employee development opportunities 31-Mar-2026 Action progressing as planned. A review of learning opportunities has been undertaken and delivery agreed. Review of national training offer also underway. Louise Hastings Implement People & Change Team Restructure including reduction of Organisational Development Team 31-Mar-2026 Action progressing as planned. Restructure of team and realignment of service provision and tasks complete. We will continue to review and address any service impacts or issues. Louise Hastings Undertake a strategic review of job profiles across the Council 31-Mar-2026 Action progressing as planned. Review underway, template has been developed, scoping work on automation has commenced and testing of the new format has begun with feedback being collated. Work will continue into Q3 and Q4 with adjustments made based on feedback. Launch plan developed and implemented. Louise Hastings
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7 Action Status Overdue Not on track In Progress and on track Completed PI Status Target significantly missed Target narrowly missed Target met or exceeded Long Term Trends Improving No change Declining Short Term Trends Improving No change Declining
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