Item 12 - Citizen, Culture and Facilities Delivery Plan 2025-26 - Mid-year Progress
West Dunbartonshire Council · 12 November 2025
Back to Corporate Services Committee — 12 November 2025 and its agenda
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WEST DUNBARTONSHIRE COUNCIL Report by Chief Officer - Citizen, Culture and Facilities Committee: Corporate Services Committee 12 November 2025 Subject:Citizen, Culture and Facilities Delivery Plan 2025/26 - Mid-year Progress 1 Purpose 1.1 This report sets out the mid-year progress of the Citizen, Culture and Facilities Delivery Plan 2025/26. 2 Recommendations 2.1 It is recommended that Committee notes the progress achieved at mid-year. 3 Background 3.1 In line with the Strategic Planning & Performance Framework, each Chief Officer develops an annual Delivery Plan which sets out actions to help deliver the Strategic Plan and address the performance challenges and service priorities identified in the planning process. The Plan also provides an overview of services and resources, including employees and budgets, sets out the performance indicators (PIs) for monitoring progress and considers the relevant risks. 3.2 The Citizen, Culture and Facilities Delivery Plan 2025/26 was presented to Corporate Services Committee on 21 May 2025 with a commitment to report mid-year progress and year-end progress in November 2025 and May 2026 respectively. 4 Main Issues 4.1 Full details of mid-year progress are set out in Appendix 1. 4.2 The progress of the Plan’s 27 actions is summarised below: Progress No. (%) Completed 2 (7%) In progress and on track 25 (93%) Not on track 0 (0%) Overdue 0 (0%) 4.3 There are no overdue or cancelled actions at mid-year ITEM 12
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4.4 Thirteen of the Plan’s 18 PIs are monitored quarterly and a further 5 are monitored half yearly. Data is available for all 18 PIs. Performance is summarised below. For PIs where data is collected quarterly For PIs where data is collected half yearly Performance Against Target Q1 Q2 H1 Target met or exceeded 6 8 1 Target narrowly missed 5 1 2 Target significantly missed 2 4 2 Total No. of PIs 13 13 5 4.5 Significantly missed targets relate to the following PIs, with further details set out in the appendix: Percentage of complaints received by the Council that are resolved/ closed at stage 1. Percentage of complaints received by the Council that are resolved at stage 2. Residents’ satisfaction with Council services overall. Percentage of stage 1 complaints responded to within 5 working days. Percentage of stage 2 complaints responded to within 20 working days Percentage of residents who feel the Council communicates well with them and keeps people informed of important information. 5 People Implications 5.1 There are no direct people implications arising from this report. 6 Financial & Procurement Implications 6.1 There are no direct financial or procurement implications arising from this report. 7 Risk Analysis 7.1 Failure to deliver on the actions assigned to Citizens, Culture and Facilities may have a direct impact on the delivery of the Council’s Strategic Plan. It is essential that remedial action is taken to ensure strategic delivery plans achieve the commitments detailed. 8 Equalities Impact Assessment 8.1 Screening and impact assessments will be carried out on specific activities as required. 9 Consultation
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9.1 The delivery plans were developed through consultation with officers from the strategic service areas. 10 Strategic Assessment 10.1 The delivery plans set out actions to support the successful delivery of the strategic priorities and objectives of the Council. Amanda Graham Chief Officer - Citizen, Culture and Facilities Date: 23 October 2025 _____________________________________________________________ Person to Contact: Karen Connelly Performance & Strategy Business Partner karen.Connelly@west-dunbarton.gov.uk Appendices: Appendix 1: Citizen, Culture and Facilities Delivery Plan 2025/26 - Mid-year Progress Background Papers: Citizen, Culture and Facilities Delivery Plan 2025/26 - Corporate Services Committee, 21 May 2025 Strategic Planning & Performance Framework 2022/27 Wards Affected: All
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