Item 07 - CCF 2024-25 Year End Progress and Delivery Plan 2025-26
West Dunbartonshire Council · 21 May 2025
Back to Corporate Services Committee — 21 May 2025 and its agenda
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WEST DUNBARTONSHIRE COUNCIL Report by Chief Officer – Citizen, Culture and Facilities Corporate Services Committee 21 May 2025 Subject:Citizen, Culture and Facilities 2024/25 - Year-end Progress and Citizen, Culture and Facilities Delivery Plan 2025/26 1 Purpose 1.1 This report sets out the year-end progress of the 2024/25 Delivery Plan and presents the new Delivery Plan for 2025/26. 2 Recommendations 2.1 It is recommended that Committee notes the progress achieved at year-end and the new Plan for 2025/26. 3 Background 3.1 In line with the Strategic Planning & Performance Framework, each Chief Officer develops an annual Delivery Plan which sets out actions to help deliver the Strategic Plan and address the performance challenges and service priorities identified in the planning process. The Plan also provides an overview of services and resources, including employees and budgets, sets out the performance indicators (PIs) for monitoring progress and considers the relevant risks. 3.2 In the last few months of 2024/25, several services and teams across the Council were realigned to other Chief Officer areas. For consistency and transparency, the year-end progress reports reflect the content of the 2024/25 delivery plans reported to the relevant committees at the beginning of that year, with none of the organisational changes that took place in-year included. Those changes are, however, reflected in the new delivery plans for 2025/26. 4 Main Issues 2024/25 Year-end Progress 4.1 The 2024/25 Delivery Plan was presented to Corporate Services Committee on 22 May 2024 and mid-year progress reported on 6 November 2024. 4.2 Full details of year-end progress are set out in Appendix 1. ITEM 7
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4.3 The progress of the Plan’s 35 actions is summarised below: Progress No. (%) Complet ed 28 (80%) Overdue 7 (20%) 4.4 Overdue actions relate to the following and with the exception of commercialisation will be carried forward and completed in 2025/26: Review the outputs from Good Food Nation consultation process – 80% Progress storage review and planning for future decant of WDC collections to Strathleven – 66% Create a strategy document for West Dunbartonshire Libraries – 75% Progress Community Facilities Plan – 75% Progress commercialisation and income generation opportunities – 33% The following will be monitored in the Regulatory & Regeneration 2025/26 plan; Support community planning partners to develop and deliver two Community Planning (CP) events to support increased participation – 75% Review and redesign of the Communities team service delivery – 80% 4.5 Year-end data is available for all the Plan’s 18 PIs. The performance of those PIs is summarised below: Performance Against Target No. (%) Target met or exceeded 9 (50%) Target marginally missed 5 (28%) Target significantly missed 4 (22%) Performance Over Time No. (%) Improved over short term (or maintained high level of performance) 9 (50%) Improved over longer term (or maintained high level of performance) 7 (39%) 4.6 Where target was significantly missed, this relates to the following PI’s: % residents satisfied with Libraries: 75% against a target of 90%. % residents satisfied with Council services overall: 71% against a target of 85%. % of stage 2 complaints responded to within 20 working days: 41% against a target of 100%. % of residents who feel WDC keeps people informed of important information: 53% against a target of 75%. 4.7 The full set of PIs will be reported through the Council’s annual performance reporting process once all data becomes available.
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2025/26 Delivery Plan 4.8 The 2025/26 Delivery Plan is set out at Appendix 2. 4.9 Key priorities include: Support upgrade of telephony platform. Finalise libraires strategy document, support new Faifley community library, support relocation of Dumbarton library to Glencairn House, and relocation of Library Services to Strathleven Place. Launch Empower Connections digital offering. Progress review of accessibility of the website and intranet. Complete Facilities Management service redesign, enhance training, increase capacity, progress free school meal programme and support outputs from Good Food Nation consultation process. Develop strategic communication plan to support budget savings initiatives Progress funding application to support heritage activity programme for Glencairn House, undertake planning for future decant of WDC collections to Strathleven Place, support progress of plan for opening of Clydebank Heritage Hub and launch public access to the local history archive collections. Progress plans to strengthen approach to strategic engagement, prepare Strategic Needs Assessment (SNA) and deliver Equalities Outcomes and Mainstreaming Plan 2025-29. 4.10 Implementation of the Plan will be monitored by the management team with mid-year and year-end progress reported to Corporate Services Committee around November 2025 and May 2026 respectively. 5 People Implications 5.1 There are no direct people implications arising from this report. 6 Financial & Procurement Implications 6.1 There are no direct financial or procurement implications arising from this report. 7 Risk Analysis 7.1 Failure to deliver on the actions assigned to Citizen, Culture and Facilities may have a direct impact on the delivery of the Council’s Strategic Plan. It is essential that remedial action is taken to ensure strategic delivery plans achieve the commitments detailed. 8 Equalities Impact Assessment 8.1 Screening and impact assessments will be carried out on specific activities as required. 9 Consultation
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9.1 The delivery plans were developed through consultation with officers from the strategic service areas. 10 Strategic Assessment 10.1 The delivery plans set out actions to support the successful delivery of the strategic priorities and objectives of the Council. Chief Officer: Amanda Graham Service Area: Citizen, Culture and Facilities, Date: 17 April 2025 _____________________________________________________________ Person to Contact: Performance & Strategy Business Partner karen.Connelly@west-dunbarton.gov.uk Appendices: Appendix 1: Citizen, Culture and Facilities Delivery Plan 2024/25 – Year-end Progress Appendix 2: Citizen, Culture and Facilities Delivery Plan 2025/26 Background Papers: Citizen, Culture and Facilities Delivery Plan 2024/25 - Corporate Services Committee, 22 May 2024 Citizen, Culture and Facilities Delivery Plan 2024/25 Mid- year Progress - Corporate Services Committee, 6 November 2024 Strategic Planning & Performance Framework 2022/27 Wards Affected: All