Democracy Spraffa

Item 7 - Appendix 1 - Herbert Protocol Presentation

West Dunbartonshire Council · 22 May 2025
Back to Community Planning West Dunbartonshire Management Board — 22 May 2025 and its agenda

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Page 1

The Herbert Protocol
ITEM 7 - APPENDIX 1

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• Nationally recognised scheme supported and endorsed by Police
Scotland, Alzheimer Scotland, Scottish Government and Health &
Social Care Scotland.
• Named after George Herbert, a war veteran of the Normandy
landings, who lived with dementia. George Herbert died whilst
'missing', trying to find his childhood home.
• Initiative was first developed by Norfolk Police in 2011 and
implemented by many areas in UK since.
• Nationally launched across Scotland on 21 September 2021 and
adopted by both West Dunbartonshire Council and Argyll and
Bute Council prior to this.
What is “The Herbert Protocol”

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• An information gathering tool that:
– Records vital information - where the person grew up, favourite
places, former or current hobbies, GP contact details, medication,
daily routine, a RECENT photograph with consent to share on
social media (if needed).
– Completed and retained by carers and families.
– Handed to police in event of someone going missing.
– Helps police quickly access important information and avoids
unnecessary delays in gathering information at a time of crisis.

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• Any adult who may be at risk of
going missing.
• This would normally be someone
living with dementia or symptoms
of the early stages of dementia
whether diagnosed or not.
Who is “The Herbert Protocol” for?

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Why Use “The Herbert Protocol”?
• People living with dementia often have loss of short term memory
but can recall memories from decades earlier. Sometimes those
who are reported missing are attempting to make their way to a
place of previous significance to them.
• Enhances Police ability to respond to a reported incident quickly.
• Supportive – as re-assurance for carers and vital information
recorded on form for use, if required.
• Can be completed at point of diagnosis as part of post-diagnostic
support and advanced planning.

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How is information stored?
• Completed Herbert Protocol form is owned and held by
family/relatives to share only if the person goes missing – can be
electronically stored or kept in place that is easy to retrieve in the
home (families being asked to put on fridge with a magnet).
• Care homes can choose to add to care plans, with carer consent.
• Not held on database centrally (to ensure information is kept up to
date and comply with data protection).
• Option for completed forms to be stored in jar in person’s fridge
with Herbert Protocol label attached. Useful for people who have no
next of kin or family/friends able to assist with form storage.

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What can CPP Management
Committee do?
Please spread awareness of the Herbert Protocol
• Through internal memos/intranet
• Social media
• Community Councils
• Hang poster in public areas
• Recommend the form to any persons (family, friends,    
members of the public) where applicable

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Where will family
find the form
Blank forms are available to the public on the Police Scotland
website under Missing Person or through
Herbert Protocol Form download

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NHS
The majority of GP surgeries and hospitals in the WDC area
have this poster displayed in public areas, the QR code
downloads the form automatically.

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Where can I go for more information?
• The launch of the Herbert Protocol has been carried
out throughout both Local Authorities, Health and
Social Care Partnerships and Third Sector Partners
is being coordinated by the Community Engagement
Team.
• For more information or for any resources please
contact PC Martin McKenna Missing Person Co-
Ordinator
• Martin.mckenna@scotland.police.uk