Item 8 - Appendix 1
West Dunbartonshire Council · 13 December 2023
Back to Audit Committee — 13 December 2023 and its agenda
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West Dunbartonshire Council complaints closed 2022-23 Stage Outcome Group West Dunbartonshire Council Advice A&G - Complaint submissions - mature 1 A&G - Complaint submissions - premature 3 A&G - Enquiries 6 Organisation not in jurisdiction 0 Unable to proceed 0 Total 10 Early Resolution Cause and impact test not met (s 5 (3)) 0 Discretion – Insufficient benefit would be achieved by investigation 2 Discretion – alternative action proposed 0 Discretion – Alternative route used or available 0 Discretion - Good complaint handling 0 Discretion – referred back 1 Discretion - Resolved - both parties satisfied with proposed outcome 0 Member of the public test not met (s 5 (6)) 0 Organisation not in jurisdiction 0 Premature 0 Right of appeal to court/tribunal/Scottish ministers (s 7 (8)) 0 Subject matter not in jurisdiction 3 Time limit (s 10) 0 Unable to proceed 0 Total 6 Investigation Fully upheld 1 Not duly made or withdrawn 0 Not upheld 0 Resolved 0 Some upheld 0 Total 1 Total 17 Appendix 1
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West Dunbartonshire Council complaints closed 2021-22 STAGE OUTCOME GROUP West Dunbartonshire Council Advice Member of the public test not met (s 5 (6)) 0 Premature 3 Unable to proceed 2 Total 5 Early Resolution Cause and impact test not met (s 5 (3)) 0 Discretion – Insufficient benefit would be achieved by investigation 2 Discretion – alternative action proposed 0 Discretion – Alternative route used or available 0 Discretion - Good complaint handling 5 Discretion – referred back 2 Discretion - Resolved - both parties satisfied with proposed outcome 0 Member of the public test not met (s 5 (6)) 0 Organisation not in jurisdiction 0 Premature 0 Right of appeal to court/tribunal/Scottish ministers (s 7 (8)) 0 Subject matter not in jurisdiction 0 Time limit (s 10) 0 Unable to proceed 0 Total 9 Investigation Fully upheld 0 Not upheld 1 Outcome not achievable 0 Resolved 0 Some upheld 0 Total 1 TOTAL COMPLAINTS 15