Item 9 - Appendix 3
West Dunbartonshire Council · 3 May 2023
Back to Audit Committee — 3 May 2023 and its agenda
Text extracted from the council's PDF. Layout and reading order may differ from the original.
Page 1
WDHSCP – Social Work Complaints Data Period: 1st April 2021 - 31st March 2022 Social Work Services Total Children’s Health, Care & Criminal Justice 31 Community Health and Care Services 18 Mental Health, Learning Disability & Addictions 11 Total Subject Communication 5 Failure to fulfil statutory responsibilities 3 Failure to provide service 2 Failure to Achieve Standards 8 Quality of Service 8 Data Breach 0 Bias or unfair discrimination 0 Employee Attitude 0 Other 3 Response Acknowledged within 3 days 60 Response within 28 days 6 Outcomes Upheld 0 Unsubstantiated 0 Partially Upheld 8 Not Upheld 9 Ongoing* 3 *Will be responded to in Quarter 1 2022/23 Appendix 3