Item 9 - Appendix 1
West Dunbartonshire Council · 3 May 2023
Back to Audit Committee — 3 May 2023 and its agenda
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West Dunbartonshire Council complaints closed 2021-22 STAGE OUTCOME GROUP West Dunbartonshire Council Advice Member of the public test not met (s 5 (6)) 0 Premature 3 Unable to proceed 2 Total 5 Early Resolution Cause and impact test not met (s 5 (3)) 0 Discretion – Insufficient benefit would be achieved by investigation 2 Discretion – alternative action proposed 0 Discretion – Alternative route used or available 0 Discretion - Good complaint handling 5 Discretion – referred back 2 Discretion - Resolved - both parties satisfied with proposed outcome 0 Member of the public test not met (s 5 (6)) 0 Organisation not in jurisdiction 0 Premature 0 Right of appeal to court/tribunal/Scottish ministers (s 7 (8)) 0 Subject matter not in jurisdiction 0 Time limit (s 10) 0 Unable to proceed 0 Total 9 Investigation Fully upheld 0 Not upheld 1 Outcome not achievable 0 Resolved 0 Some upheld 0 Total 1 TOTAL COMPLAINTS 15 Appendix 1
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West Dunbartonshire Council complaints closed 2020-21 Stage Outcome Group West Dunbartonshire Council Advice Discretion – alternative action proposed 0 Organisation not in jurisdiction 0 Premature 10 Subject matter not in jurisdiction 0 Unable to proceed 4 Total 14 Early Resolution Cause and impact test not met (s 5 (3)) 0 Discretion – alternative route used or available 1 Discretion – Insufficient benefit would be achieved by investigation 1 Discretion – alternative action proposed 2 Discretion - Good complaint handling 10 Discretion – referred back 0 Member of the public test not met (s 5 (6)) 0 Premature 1 Right of appeal to court/tribunal/Scottish ministers (s 7 (8)) 0 Subject matter not in jurisdiction 0 Time limit (s 10) 0 Unable to proceed 1 Total 16 Investigation Fully upheld 0 Not upheld 1 Some upheld 1 Total 2 Total Complaints 32