Item 14 - Appendix 3
West Dunbartonshire Council · 15 June 2022
Back to Audit Committee — 15 June 2022 and its agenda
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Appendix 3 WDHSCP – Social Work Complaints Data Period: 1st April 2020- 31st March 2021 Social Work Services Total Children’s Health, Care & Criminal Justice 14 Community Health and Care Services 6 Mental Health, Learning Disability & Addictions 2 Total 22 Subject Communication 1 Failure to fulfil statutory responsibilities 2 Failure to provide service 7 Failure to Achieve Standards 3 Data Breach 1 Bias or unfair discrimination 1 Employee Attitude 5 Other 1 Response Acknowledged within 3 days 18 Response within 28 days 6 Outcomes Upheld 1 Unsubstantiated 2 Partially Upheld 4 Not Upheld 15