Item 9 Appendix 3 - Social Work Complaints Data 2024-25
West Dunbartonshire Council · 10 December 2025
Back to Audit Committee — 10 December 2025 and its agenda
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WDHSCP COMPLAINTS 2024/25 Social Work Services Total Children’s Health, Care & Criminal Justice 8 Community Health and Care Services 27 Mental Health, Learning Disability & Addictions 9 Total 44 Themes Communication 8 Policy 9 Failure to provide service 17 Failure to Achieve Standards/Quality of Service 7 Conduct 3 Request for 3rd Party Information/Data Breach 2 Response Acknowledged within 3 days 37 Response within 28 days 22 Outcomes Upheld 6 Partially Upheld 14 Not Upheld 22 Withdrawn 2 * Please note a complaint may cover multiple themes. 233 Frontline complaints Item 9 Appendix 3
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