Item 10 Appendix 3 - Audit Complaints Report 2023-24
West Dunbartonshire Council · 4 December 2024
Back to Audit Committee — 4 December 2024 and its agenda
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WDHSCP - SMT Period: 1st April 2023 - 31st March 2024 Social Work Services Total Children’s Health, Care & Criminal Justice 14 Community Health and Care Services 25 Mental Health, Learning Disability & Addictions 11 Total 50 Subject – a complaint can cover more than one subject Communication 6 Failure to fulfil statutory responsibilities 1 Failure to provide service 20 Failure to Achieve Standards 28 Data Breach 1 Bias or unfair discrimination 1 Employee Attitude 11 Withdrawn Ongoing Response Acknowledged within 3 days 45 Response within 28 days 21 Outcomes Upheld 5 Partially Upheld 10 Not Upheld 32 Withdrawn 1 Complaint received but responded via a different policy 2 ITEM 10 APPENDIX 3
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