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Supplementary Agenda Document Pack - Moray Council - 23/08/2023

Moray Council · 23 August 2023
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Moray Council 
Wednesday, 23 August 2023 
SUPPLEMENTARY AGENDA 
The undernoted reports have been added to the Agenda for the meeting of the
Moray Council to be held at Council Chambers, Council Office, High Street,
Elgin, IV30 1BX on Wednesday, 23 August 2023 at 09:30. 
BUSINESS 
6a. Corporate Plan Review Progress
Report by Depute Chief Executive (Education, Communities and
Organisational Development)  
3 - 36 
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REPORT TO: MORAY COUNCIL ON 23 AUGUST 2023 
SUBJECT: CORPORATE PLAN REVIEW PROGRESS 
BY:  DEPUTE CHIEF EXECUTIVE (EDUCATION, COMMUNITIES AND
ORGANISATIONAL DEVELOPMENT) 
1. REASON FOR REPORT 
1.1 To seek Council approval for draft high level priorities for the Council 
Corporate Plan for 2024 to 2029 and to proceed with engagement with the
community and council workforce alongside financial planning engagement
activity. 
1.2 This report is submitted to the Council in terms of Section II (13) of the
Council's Administrative Scheme relating to the preparation of a plan that is of
a corporate nature. 
2. RECOMMENDATIONS 
2.1  It is recommended that the Council: 
i) Reviews and notes the progress made on developing the 2024-29
Corporate Plan; 
ii) Notes the Moray context document (Appendix 2) that provides
background, data and context to inform corporate planning; 
iii) Agrees the Corporate Plan draft Vision and draft Priorities as set
out in Appendix 1 for consultation and engagement; 
iv) Agrees that community and workforce engagement takes place on
the draft priorities and future direction alongside financial
planning engagement activity; and 
v) Notes that a further report will be submitted for the Council to
consider the outcome of this engagement and to finalise the
Corporate Plan and the actions and measures to ensure its
delivery. 
Item 6a.
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3. BACKGROUND 
3.1 The Council’s Corporate Plan is an important document that is intended to
provide clarity and direction on the council’s priorities, values and plans for the
future.  Its publication assists in communicating these to the public, the
workforce and partners.  Reference is made to the report to the Council on
2 October 2019 (para 9 of the minute refers), which explained the purpose
and context for the Corporate Plan.  At that meeting the Council agreed the
draft Corporate Plan for 2019-24 and the engagement plan to launch the plan
and support delivery of the priorities. 
3.2 A report to the Council on 19 January 2022 (para 14 of the minute refers)
made reference to a number of indicators that suggested a review of the
Corporate Plan may come forward in 2022/23. These included the May 2022
local government elections, emerging issues from the Covid pandemic, the
Scottish Government Programme and the opportunity to refresh the Local
Outcomes Improvement Plan (LOIP) at its five year mid-point.   
3.3 Taking account of the potential for review of the corporate plan, the Council in
January 2022 agreed an outline process and timeline for development of a
revised corporate plan.  This work was undertaken and progress was reported
to the Council on 2 February 2023 (para 15 of the minute refers). 
3.4 As noted in the February report, following a demanding autumn schedule
further time was required to refine the political input into the Corporate Plan
and to explore the service implications and actions that would be required to
support delivery of the Administration priorities. 
Moray Context for Corporate Plan and Delivery Framework 
3.5 The development work has taken account of the information gathered during
the preparations for the renewed corporate plan.  This has been captured in a
Moray Context document (Appendix 2) which sets out the considerations
from: national and local planning; Covid experiences; successes to date and
challenges for the future; Moray data and evidence; community engagement
and arrangements for monitoring the revised plan.  This is expanded upon
below. 
3.6 Data analysis and information gathering was completed including work with
the council senior managers and partners from the community planning
partnership.  In common with the findings across Scotland, the covid-19
pandemic and cost of living crisis have exacerbated the pressures
experienced, particularly in relation to issues such as financial hardship and
mental well-being. The key messages from the data analysis were consistent
with those from 2019 and include: 
• Population growth above Scottish average,  household growth is lower;
• Above average, increasing percentage of older people, decreasing
younger population;
• Health comparatively good, including mental health, suicide levels remain
high;
• Challenges of poverty, including growing child poverty, against a national
trend;
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• Low wage economy, p/t employment, small no. industries, small
businesses, tourism;
• Influence of the MOD on population and job market;
• Young people leaving the area after school and not returning;
• Some young people do less well in exams or what they do after school;
• Town/rural divide in relation to outcomes and challenges (e.g. digital,
transport);
• Social isolation and service access due to rural nature of Moray. 
3.7 Consideration has also been given to external factors and issues and these
were captured in a high level PESTLE (political, environment, social, technical
and economic) assessment the outcome of which has been included in the
context document supporting the corporate plan delivery framework. 
3.8 Information was gathered from service managers across all Council services
to identify progress on current Corporate Plan priorities, where work should
continue and where it could be concluded as well as new emerging pressures
and issues that should be considered for inclusion in future priorities in the
Corporate Plan.  This has also been reflected in the carry forward of the
Corporate Plan priorities into the delivery framework. 
3.9 Community and stakeholder engagement was undertaken to feed into the
LOIP and Corporate Plan in order to provide a community perspective.  A
summary of the points that emerged has been included in the Moray context
document (Appendix 2).  This work included new approaches that aimed to
include new members of the community in the engagement as well as those
who traditionally participate. 
Influences on Next Steps for Draft Corporate Plan 
3.10 Given the scale of the financial challenge the Council faces and the service
adjustments that are likely to be necessary to address the budget gap the
Council will require to carefully review and narrow the actions and outcomes
against the priorities to be advanced before finalising the corporate plan and
delivery framework in order to be confident that the most important issues are
prioritised for delivery in the new operating environment.  This will have
significant impact on the community including reductions and changes to
highly valued services.  Therefore, it is proposed below to commence a
programme of community and workforce engagement to include consideration
of how priorities can be further focussed in the financial context.  Feedback
will be used to inform financial planning, budget proposals and the Corporate
Plan delivery framework which will be brought back to the Council for
approval.   
3.11 In this context, the position reflected in the Audit Scotland Local Government
overview report is a useful reference to the circumstances of local government
across Scotland and how this needs to be factored into future planning.  The
report notes that since March 2020 councils have been working in an
unprecedented context.  Audit Scotland describe this as Councils now having
to address the impact of the pandemic, wider pressures, increased service
demand and unmet need.  They also find that councils are operating in an
increasingly volatile and uncertain landscape as these pressures increase and
funding is forecast to be reduced in real terms.  Further, that increasing
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poverty and hardship from the economic crisis is placing added pressure on
communities and individuals which places pressure on services at a time
when there is less capacity to support people.  The report describes a context
of increased financial pressure, changing local needs, an increasing
programme of national policies, workforce challenges and the need for strong
leadership. 
3.12 The Audit Scotland report draws this into a conclusion that it is unlikely that
councils will be able to maintain performance across all services and difficult
choices will need to be made about service and performance priorities.  The
report identifies strengthening the use of data and consulting and involving
communities as key to this prioritisation. 
3.13 Moray is no exception to this wider local government landscape and there will
be some challenging decisions ahead to determine how to respond to this and
prioritise how services are revised and directed to ensure need is met locally. 
It is proposed below that a process of engagement, consultation and
information is commenced with communities and continues over the autumn
and winter of 2023/24.  It will also be important to consider how the council
and its workforce adjust to this and to ensure that the culture and working
environment is in place to support the change required.  Therefore, a parallel
process of workforce development and engagement will be essential to
ensure the necessary leadership, direction and ways of working are in place. 
3.14 At the end of June 2023, the Convention of Scottish Local Authorities
(COSLA) and the Scottish Government agreed a new Partnership Agreement
(the Verity House Agreement), setting out a vision for a more collaborative
approach to delivering shared priorities for the people of Scotland. The
Agreement sets out the way local authorities and Scottish Government will
work together, approach shared priorities, and how we will engage. There are
three shared priorities – tackling poverty, just transition to net zero and
sustainable public services.  It is recognised that each of these encompasses
a breadth of existing activity and potential programmes of joint work, and that
local flexibility will be required to maximise impact. This agreement is a high-
level statement of intent upon which it is intended to build. 
3.15  This is a developing area and it is important that the council is in a position to
consider how best to respond to the agreed priorities locally and that this is
taken into account in the new corporate plan.  It is also of relevance that there
is a commitment to develop a shared fiscal framework by September 2023 of
which regular budget engagement will be a part and by October to have
undertaken a review creating more freedom and flexibility for Councils to
address our shared priorities in locally appropriate ways.  It is hoped this will
give greater clarity on Scottish Government funding earlier in the financial
planning process to enable the Council to make timely decisions in
preparation for the 2024/25 budget setting and beyond.   
3.16 Meantime budget planning for 2024/25 and beyond has continued since the
last update on Short to Medium Term Financial Planning to Council on 28
June 2023 (Para 12 of the draft minute refers). Building on an initial budget
workshop held with members on 12 June 2023 further development sessions
with members will be held in August including consideration of a refreshed
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Short to Medium Term Financial Strategy and savings options to make
progress in bridging the £19m budget gap to 2025/26. It is anticipated that
options will be reported over a series of full council meetings later in 2023,
with workforce development and engagement in line with this iterative
approach.   
Development of New Corporate Plan, Vision and Priorities
3.17 The work on the new Corporate Plan has been informed by the priorities of
the Administration Group and their political objectives and aspirations for the
Council.  The Administration Group have a strong ambition for the Council and
for Moray and aim to build on strengths and focus efforts to address priorities. 
3.18 While this work was underway, the extent and challenge of the council
financial position has been crystallising and the national position has been
developing and clarifying as set out above in terms of Scottish Government
and collective local government positions.   
3.19 It is recognised that in the current context more than ever, ambition has to be
refined to ensure the best impact from what it is possible to deliver with the
resources available.  Therefore, it is important to be clear on the critical impact
and outcome required from each of the priorities and that the community
perspective has influence on how this is developed.  As referred to in previous
reports there is also an opportunity to work closely with community planning
partners, including the reframing of the Local Outcomes Improvement Plan, to
ensure that impact is maximised across public sector partners. The
Community Planning Partnership continue to work on a revised Loip and so
the opportunity for alignment remains live. 
3.20 This whole emerging picture has given some pause for thought in the
development of future planning locally and the opportunity is being taken to
ensure that all of the current and emerging context is fully considered in
setting the Council corporate priorities for the coming years by proposing a
draft position for engagement and discussion.   
3.21 As a result, new draft priorities have been developed taking account of the
existing council priorities; feedback from community, partner and manager
engagement; the national context, in particular the recent Verity House
agreement and the Council’s financial position. At this stage the proposed
vision statement and priorities set out in Appendix 1 are in draft so that there
is a clear opportunity for influence through community and workforce
engagement and interaction with partners on impact ahead of a final position
being determined by the Council. It is proposed to use all of this feedback to
inform the Council decision on finalising the priorities and the desired results. 
3.22 The outcome of engagement will also be relevant to corporate plan delivery
framework that provides an overview of the actions required to deliver the
corporate direction and on which service planning is based.  An updated set of
actions will be required to set provide clarity on what is to be delivered with
available resources in line with the new priorities as budget planning
progresses . 
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Community and Workforce Engagement 
3.23 It is proposed to begin a programme of engagement, communication and
information provision with Moray’s communities that will flow through a
number of stages as the issues develop and become clearer.  A draft is
set out in Appendix 3 to provide an outline process that can develop as
detailed proposals become available.  The proposal has been developed
taking account of the requirements of the Community Empowerment
(Scotland) Act, the national Community Engagement standards, the
Councils duties under Best Value and the local Moray Community
Planning Partnership Community Engagement strategy and builds on
council experience of previous budget and corporate plan engagement
work. 
3.24 The aim of the engagement programme is to build understanding and
relationships between the council and the community helping both to
understand and take action on the needs or issues that communities
experience in a way we can afford.  This would aim for the engagement
and consultation to lead to decisions that make the best we can of our
resources to: 
• deliver efficient and effective value for money services 
• better align services to meet essential needs
• better reflect community values and improve outcomes
• have a greater likelihood of effective implementation 
3.25 As set out in the outline in Appendix 3, the work with communities would vary
from engagement, to consultation to information depending on circumstances
and would enable a dialogue with communities to help the Council to
understand the impact of decisions, including equality impacts, possible
alternatives, mitigations and how implementation could best be managed.  For
each proposal, the council would be clear about the nature of the discussion
and what it would be possible to influence.  The outline illustrates the purpose
and points for information gathering that could be used at each stage,
although this will require development as the detail emerges.  The proposal
also aims to manage expectations by making it clear that during a time of
increasing need and declining resources, the outcomes may well be the
council doing less, reducing standards, increasing charges and targeting
services to the most vulnerable. 
3.26 It should also be noted that the detailed arrangements for workforce
consultation and engagement will be addressed separately due to the specific
requirements that must be met in certain circumstances.  These will follow the
council’s existing employment policies and relevant legislation. 
3.27 Taking account of the points raised elsewhere in this report, the proposed
engagement approach is also cognisant of the resources available to support
this work.  Therefore, it is proposed to maximise the use of online tools and
collective processes as far as possible and to use in person approaches with
specific affected groups and users where options become more focussed. 
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This will require service input and will be tailored to circumstances, resources
and timescales. 
3.28 General factual information on council budgets and services is being prepared
to support the first stage of engagement to develop awareness and
understanding of the forecast situation and to seek views on how best to
realign priorities in the corporate plan taking account of that.  It is proposed
that this Stage 1 engagement begins as soon as possible and runs through
September.  Draft information to support the engagement will be circulated to
all members as soon as possible ahead of the public engagement. 
3.29 Options have been considered to identify an online tool to gather and gauge
views in a way which manages the manual evaluation required of the data in
order to be as efficient as possible.  Examples of these are in use by other
councils and include allocation of points and budgets across services to
illustrate where priorities might lie.  However, recognising the financial position
and the options from tools already available at no additional cost, this option
has been set aside due to the indicative cost to purchase and establish an
appropriate online tool.   
Next Steps
3.30 If the Council agrees to the community engagement proposed above, the next
steps will be to: 
• finalise the factual information to support the engagement activity
• set up the online information 
• make ready the online survey  
• set up and activate social media engagement
• Consider options for citizens panel/group engagement (likely later stage of
engagement)
• Gather feedback for reporting to council late 2023/early 2024 
3.31 There is a considerable challenge in delivering revised priorities and their
outcomes while also managing the challenging financial position and
recognising the impact that the pandemic has had on communities and the
workforce.  There is a need to ensure that the culture and leadership are in
place to ensure the drive and direction for the Moray Council needed for the
future and this will require to be addressed through workforce and
organisational planning and development, including leadership and skills
development opportunities. 
4. SUMMARY OF IMPLICATIONS 
(a) Corporate Plan and 10 Year Plan (Local Outcomes Improvement
Plan (LOIP))
The report proposes a new Corporate Plan and delivery framework.   
(b) Policy and Legal
Consideration has been given to relevant policy and legislative
requirements and direction in the revision of the Corporate Plan and
preparation of Service Plans. 
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(c) Financial implications
The Corporate Plan should provide direction and focus for financial
planning and the alignment of resources to priorities.  Any significant
changes may require review of associated funding and resourcing. 
(d) Risk Implications
It is important to ensure that the Council is position to respond to policy
and legislative requirements and funding opportunities; that services
are ready to meet emerging and changing needs and that there is
stability in the delivery of council priorities and services and this is what
the corporate plan aims to address.   
Failure to make adequate preparations and to take account of the lead
in times required for strategic planning, could result in stagnation, lack
of progress and gaps in service provision moving forward. 
In the current financial context it is important to have clear direction
from the Council on key priorities and ways of working that can be
delivered within reducing resources and increasing pressures.  There is
a risk that the council will be unable to achieve too wide a set of
priorities.  This is addressed by the planned community engagement
and subsequent review by the council of the number of priorities before
finalising the 2024 Plan. 
Much of the Council agenda is driven by operational imperatives and
external policy and funding and there is a risk that it will be challenging
to deliver this and that this can reduce the scope for local priorities to
be addressed. 
Preparing for the corporate plan and bringing forward Service Plans
aims to ensure that services have clear agreed priorities for significant
parts of their work so that there is stability in council services and that
they are ready to respond to the issues that will face the Council.   
(e) Staffing Implications
There will be staff resources required for the community engagement
work.  It is proposed that requirement is managed by using online
engagement and tools for general issues and that in person is for only
specific proposals and requirements.  On this basis there are no
additional resources required and work will be accommodated by
existing employees. 
It is also of note that the realignment of resources may require to be
considered should there be any significant shift in council priorities from
revision of the Corporate Plan. 
(f) Property
None at present but if required this will be reported for consideration
and approval once the Corporate Plan review work is complete.
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(g) Equalities/Socio-economic impact
There are no equalities impacts from this report.  There may require to
be equality impact assessments on particular areas of action within the
Plan and these will be reported as necessary along with the specific
issues.  The engagement process aims to capture equalities impacts
for relevant issues 
(h) Climate Change and Biodiversity Impacts
There are no Climate Change and Biodiversity impacts from this report. 
(i) Consultations 
The Corporate Management Team have been consulted on this report.
A small officer working group has been developing the engagement
proposals and has contributed to Appendix 4 and to the specific
engagement aspects of the report. 
5. CONCLUSION 
5.1 Progress has been made with the planned work to update and refresh
the Council Corporate plan for 2024 onwards.  This has included
updating the Moray Context to provide a base point to inform planning
and engagement with community representatives.  The Administration
Group have contributed their political aspiration for Moray and account
has been taken of the emerging national Verity House agreement and
the challenging financial position in the context of service pressures
and demands. 
5.2 This has provided direction for a draft vision and set of priorities
(Appendix 1) which it is proposed form the next stage of community and
workforce engagement in a programme of engagement alongside the
Council’s financial planning over the autumn and winter of 2023/24. This
will inform the transition from the current corporate plan to the final
version of the future corporate plan and delivery framework to be
reported back to the council. 
Author of Report:  Denise Whitworth, Depute Chief Executive (ECOD)
Background Papers: 
Full Council 2 February 2023 (Item 10a) 
Audit Scotland Local Government Overview report 
Summary of Scottish Government Programme for
Government
Verity House Agreement
Ref: SPMAN-1108985784-877 
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APPENDIX 1
CORPORATE PLAN 
OUR VISION 
A Moray where people prosper, free from poverty and inequality.
What will this look like?
• Our young people grow up safe, well-educated and reach their full potential 
• People lead healthy lives and have access to quality care when they need it. 
• Our businesses and communities prosper
• We leave a better environment for future generations
OUR PRIORITIES
We will work with partners, communities and businesses to: 
Tackle poverty and inequality – 
• Reduce child poverty and inequalities in incomes, health and education 
• Support vulnerable members of our community
Build a stronger, greener, vibrant economy
• Deliver the Moray Growth Deal
• Focus on a wellbeing economy, one that provides opportunities for all
• Consider the environment and sustainability in everything we do
Build thriving, resilient, empowered communities
• Involve and empower our communities in shaping places that people want to live in, visit
and invest in
• Provide modern and sustainable services, housing  and infrastructure that meet the needs of
our communities
How are we going to do this?
OUR VALUES 
Fair  Ambitious Improving  Responsive
• Tackle
inequalities
• Treat people
fairly
• Promote
equalities and
awareness
• Consider our
impact on
others
• Be outward
looking
• Promote and
celebrate
Moray
• Be a great
place to work
• Ensure
sustainable
and efficient
council
services 
• Drive
improvement
• Encourage
innovation
• Take
commercial
opportunities
• Invest in
transforming
to meet future
needs 
• Be open and
transparent
• Promote
community
participation
and
involvement
• Listen to and
involve our
communities
Item 6a.
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APPENDIX 2
CORPORATE PLAN – MORAY CONTEXT 
Introduction
Local and National Planning
External Context
Moray Evidence and Context
Success and Challenges to date
Community Engagement
Delivering Our plan
Managing Performance and Measuring Success 
Item 6a.
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Introduction 
This document sets the context for the Corporate Plan.  It recognises the influence on the work of
the council of national plans and strategies and of shared priorities with local partners through
community planning.  Information and data about our local communities has also been a key
influence on our corporate planning and the main issues are highlighted along with more detail in
links and appendices. The views and experiences of local communities are important in shaping
council priorities and how we go about delivering, including working with our communities.  The
feedback from engagement is included in this document and it is planned to continue to engage
with and work with our community as we develop out delivery framework.
Of course, we are not starting afresh and we also want to learn from experience to date, build on
success and ensure we grasp the challenges.  We have reflected on experience of delivering our
2019-24 plan and on our Covid pandemic experience to ensure we take forward the best of that
learning.  There are summaries of these below.
Over the years, our duties as a local authority have grown; yet our resources have not. So, we
need to focus on the areas which will deliver the best possible outcomes for as many people and
communities as possible. 
The next few years presents enormous challenges for the delivery of public services in terms of
budget reductions, sustaining services and supporting resilience in our people and communities.
We will be closely monitoring and adjusting our delivery of the corporate plan delivery framework
over this time to ensure the council delivers on its priorities and our monitoring arrangements are
explained at the end of this document. 
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Planning Documents 
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External Environment and Influences
Consideration was given to external factors and issues and these were captured in a high level PESTLE
(political, environment, social, technical and economic) assessment. 
Political Economic Social
• Cascade of national
performance
framework/programme for
Govt
• National direction and ring-
fencing of funding
• Public sector finance
including new UK Govt
funding and future LG
settlements 
• Elections (UK 2024)
• Covid 19 & recession impacts
– business; local economy;
employment; communities 
• Inflation – pay, fuel,
construction – service effect 
• Inclusive growth and a
wellbeing economy – place
based growth and
development, town centre re-
vitalisation
• Covid 19 & recession impacts –
widening poverty related gaps,
impact on women, children, well-
being 
• Ongoing impact of Covid on
learning and education  – poverty
related attainment gap; 
• Impact on demand in other
services including housing,
children’s services 
• Potential targeting services to
needs 
Technical Legal Environmental
• Digital opportunities for
service delivery 
• Digital connectivity in rural
areas
• Digital and higher level skills
and knowledge for
workforce and communities  
• UNCRC, The Promise,
Additional Support for
Learning Review (Morgan) 
• National Care Service
• Brexit
• Planning (Sc) Act 2019 
• Best Value
• Education reviews: Skills
Review (Withers), Review of
Qualifications (Hayward)
• Climate Change – national policy
and targets; Local strategy and
targets 
• Transport – encourage shift to
public transport; active travel;
issues for rural areas 
• Environment and Infrastructure to
meet future needs – housing,
schools, roads, digital, energy, 20
minute neighbourhoods 
Moray Profile:  Our Key Facts 
Moray’s economy overall is a low wage economy with over three thousand micro businesses and
is also dependent on public organisations for employment. Some of Moray’s young people do not
do as well at school as they could; while others leave the area after leaving school and do not
return. These economic factors contribute to issues such as the growing child poverty levels. 
Our overall population is growing; yet the composition of the population has an increased number
of older people to young people. Moray also has a growing number of pupils with additional
support needs, which have been compounded by the impact of the pandemic. Our population
make-up will generate a particular set of needs for individuals with potential pressures on council
resources. 
Moray’s natural environment is to be envied, and we need to protect it against the effects of
climate change. We also need to recognise the challenges of being a rural authority which
contributes to higher costs for public services, limited public transport options and the dangers of
social isolation. 
We have gathered and analysed a range of statistics about Moray and shared these during
engagement sessions with community representatives. The importance of local lived experience is
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recognised and we build that into our planning in local areas.  However, from the statistics, the
main issues for Moray include: 
• population growth continues to be above the Scottish average, but household growth is lower
• above average and increasing percentages of older people, decreasing younger population 
• challenges of poverty and cost of living, including growing child poverty, against a national
trend
• growing levels of need among children with additional support needs
• low wage economy and reliance on a small number of industries and small businesses 
• influence of the MOD on population and job market 
• young people leaving the area after school and not returning
• some young people do less well in exams or what they do after school, which affects their
future choices 
• a town/rural divide in relation to outcomes and challenges
• social isolation and challenging access to services because of the rural nature of Moray
• climate change – flooding, pollution from burning fossil fuels, water shortages, wildfires and
rising sea levels 
We also try to gather information on and recognise what our communities experience. Working
with our community planning partners and through engagement with local people we have
considered a range of facts to understand what these experiences mean.  We have already
worked with communities in Elgin, Buckie, Forres, Lossiemouth and Keith to develop our
understanding of what would make the most difference to them and we plan to do more work with
communities in future.  
Data Links to be added
• Poverty Analysis 
• IS Site with Local Authority Data
• Scottish Government Schools Data Tool 
Emerging from Covid
The Council’s response to Covid was delivered through its Recovery and Renewal Strategic
Framework (RRSF), approved in June 2020 adapted through the course of the pandemic to
address the constantly shifting balance between the three spheres of response, normal service
delivery where possible and recovery.  The Framework was subject to public engagement and
with some lessons acted upon immediately in terms of the feedback provided.  To preserve a
coherent and systematic approach to strategic planning and service delivery, RRSF outcomes
were incorporated within 2020-22 Service Plans, allowing corporate and service priorities and
RRSF outcomes to be viewed holistically.  RRSF activities were consolidated to the Recovery and
Renewal Action Plan (RRAP) allowing consideration as to whether service responses were fully
comprehended within existing service planning arrangements.
Going forward social renewal and economic recovery are being progressed through the delivery of
key partnership strategies and plans aligned to Community Learning and Development
Partnership and Moray Economic Partnership with health related harms encompassed in strategic
planning aligned to NHS Grampian and the Moray Integration Joint Board.
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Broader learning recognised the agility of local government in its responses, digital advancement,
the role of Local Resilience Partnerships and importance of partnership working and community
engagement, the sustainability of the Third Sector and pressures on key services such as
environmental health as well as on overall finances. 
Successes and Challenges   
Looking back there are many things that have gone well and that we are proud of. There ae also
challenges ahead and areas where we need to adapt to change.  The section below captures
these. 
Creating opportunities for a vibrant economy
Successes Challenges for the Future
• Community Wealth Building Strategy in
development 
• Partnership Apprenticeship Strategy agreed
• Preparation of Local Development Plan 2025
underway 
• Hydrogen Strategy for Moray approved,
feasibility studies on potential projects to be
carried out due to successful bid from Just
Transition Fund
• Specialist support with exporting to mitigate
impacts of Brexit delivered to local businesses
• £43m administered in business support grants
over course of the pandemic
• Discretionary Business Support Fund to
provide financial assistance to businesses
from Hospitality and Leisure administered
• £1.7m Town Centre Capital Fund allocated to
68 projects in 2022/23
• Town Centre Capital Business Improvement
and Town Centre Capital Business Start-up
funds awarded for repurposing town centres
• Coast to Country project enhancing tourist
infrastructure and facilities nearing completion
• Scotland Loves Local Gift Card’ scheme
launched
• Moray Growth Deal: Ministerial launch of
Digital Health Project, Cultural Quarter
engagement commenced, Bus Revolution
services launched
• Programme of employability support and
training provided by the Moray Pathways Local
Employability Partnership
• The Moray Pathways Hub @ the Inkwell
celebrated it first anniversary with over 500
people having received employability support
and training
• Creating choices that encourage young
people to remain in Moray
• Stagnation of business start-ups post
pandemic
• Capacity to deliver projects (TCIP)
• Cost of doing business and energy crisis
• Tourism recovery to pre-pandemic levels
• Identifying land sites for industrial
development in Forres and Speyside
• Wrap around child care provision
• Sufficient housing for local need and
talent attraction and keyworkers
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SPMAN-1024035114-208
• Strategic Tourism Infrastructure Development
Plan, Moray Routes: Bright Futures Plan
approved
• Buckie Harbour Master Plan created 
Providing services to support vulnerable people
Successes Challenges for the Future
Cost of the School Day guidance to support all
schools engage in tackling poverty   
Universal free school meals successfully
implemented to P1-5 with an increased uptake
of school meals 
Increased number of online services available to
community, including parents of school pupils 
Closing the poverty related attainment gap 
Developing our use of digital solutions and
overcoming ICT infrastructure challenges
to sustain change and drive forward
attainment 
Young Leaders programme established through
Active Schools which provides training,
mentoring and leadership opportunities - 150
currently involved in programme 
The Essential Skills team have delivered a
broader range of Family and Community Based
Learning including maths skills, driving theory
test support   
Expanding service for holiday childcare
and activities. 
Sustaining sport and culture services with
escalating cost of operating and cost of
living pressures 
Positive performance in leaver attainment for
Literacy and Numeracy at SCQF levels 4 and 5,
above virtual comparator for the first in a five
year trend 
Positive progress with Stretch Aims for 1 or
more SCQF level 5 and level 6 qualifications 
All key breadth and depth measures across
levels 5, 6 and 7 above 2019 results (last year
formal SQA examinations were the principal
form of assessment in place) 
Positive progress in implementing the Scottish
Attainment Challenge through Attainment
Scotland Funding.  Elgin High School and
Buckie ASG strategic equity fund projects
underway, progress with Pupil Equity fund
monitoring and impact, Underspend of Pupil
Equity Fund reduced, roll-out of Seemis
Progress and Achievement training continues
through ‘train the trainer’ approach 
Positive increase in initial leaver destinations in
2022, above all comparators for first time in 5
years 
Progress in achieving stretch aims for
attendance and exclusion in secondary
schools 
Raising aspirations of young people and
families to aim high for positive
achievement 
Ensuring PEF spend is targeted to
increase interventions to support families in
the economic climate e.g. breakfast clubs
etc. 
Improvement in the poverty related
attainment gap for literacy and numeracy 
Managing the ongoing impact of the
pandemic on the mental health and
wellbeing of children, young people and
staff and the impact on attainment and
achievement. 
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SPMAN-1024035114-208
Supporting All Learners Strategy, developed in
line with the United Nations Convention for the
Rights of the Child (UNCRC) and The Promise,
to promote systems and processes for
supporting all learners socially, emotionally,
mentally and physically was agreed
Increasing demand for services to support
children and young people with Additional
Support Needs (ASN) 
Creating flexible sustainable service model
for ASN services that responds to need
and improves results 
80% of our schools and early learning childcare
settings inspected  achieved good or better
ratings in  inspection reports, an improvement
for the 3rd year running 
Maintaining our progress in achieving
better performance and improved
inspection outcomes 
Improving the financial sustainability of our
early years service
Children’s Services Plan 2023-26 signed off by
Community Planning Board incorporating key
partnership plans exclusively focusing on
improving outcomes for children and families 
Development of pilot locality planning model to
respond to children and families needs at both
an individual and population level
Focusing on whole familiy well-being and
support, strengthening families and
communities 
Advancing our Promise work ensuring the
rights of children are front and centre to all
we do 
Continue to understand better the routes to
earlier intervention and prevention and as
such understanding what further would
make a difference
Development of a variety of community groups
that focus on connectivity, health and wellbeing
across Moray through the work of the IJB
21 Ball Groups
12 Social groups including Mens Sheds
3 Specialised health and Wellbeing Groups
1178 people across Moray
Development of a volunteer programme through
the IJB supporting 223 clients with 77 alarm
responders and 146 “Buddy” roles
Demographic pressures –  demand on
services from an ageing population and
impact of outward migration of young
people 
Ongoing need to support health and
wellbeing through community based
activities  with a strong emphasis on
keeping well through prevention and early
intervention
Develop better support to unpaid carers 
Develop and delivery on a coproduced strategy
for unpaid carers 
Work with communities and third sector groups
to support citizens in their community, through
community placed based programmes to
support people to "wait well" whilst waiting for
assessments and or  appointments 
Optimising digital solutions to support
people in their homes and communities
e.g. home first, digital health solutions 
Community co-owned locality plans refreshed
for New Elgin and Buckie.  Plans are also
developing for Lossiemouth, Forres and Keith 
Meeting aim that 1% of council budgets be
subject to participatory budgeting to
support the development and
implementation of locality planning across
Moray targeted at addressing priorities
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SPMAN-1024035114-208
Rapid Rehousing Transition Plan (RRTP)
reviewed to incorporate funding provision,
interim impact and adjustment for pandemic. 
Targets to reduce temporary accommodation
unit numbers by 5% and average homeless
journey by 1 week achieved
Maintaining homeless performance
challenging if demand continues to
increase 
Protecting our environment while improving our infrastructure
Successes Challenges for the Future
Investment in 44 Electric Vehicles as a part of
efforts to reduce carbon emissions 
Establishing replacement scheme for petrol
and diesel vehicle fleet by 2030
Local Electric Vehicle (EV) charging
infrastructure expanded 
Energy from Waste project: Construction phase
completed Summer 2023
Work towards achieving a 60% recycling rate for
the waste handled within Moray
• Transition from waste disposal to landfill
to the EfW once construction and
commissioning is completed
• Adjusting services for changes to
legislation specific to the waste industry:
Deposit Return Scheme (DRS),
Extended Producer Responsibility (EPR)
& the biodegradable landfill ban (as
referred to above)
Learning Estate Strategy and Delivery
Programme: Learning Estate Investment
Programme (LEIP) Phase 3 bid submitted
Creating  a learning estate which is in good
condition, suitable for all learners, fit for the
future and affordable, especially with
current inflationary pressures 
Managing the financial and resourcing
pressures of multiple school projects 
Establishing a repair and maintenance
programme to ensure long term planned
approach to learning estate building
condition
Expansion programme for Early Learning
Centres: 4 new build nurseries constructed, 6
major refurbishments, 3 minor refurbishments
completed
Programme delays due to pandemic and
budget pressures due to inflationary costs
of building materials, completions
anticipated summer 2023
Updated Climate change strategy approved and
route map agreed for delivery
Commitment to be carbon neutral by 2030
is challenging and will require priority to be
given to decarbonisation in building
maintenance plans.
Significant implications of achieving carbon
neutral
Cycle 2 Surface Water Management Plans have
completed.  Data gathering commenced for
Plans in each area.  
Funding not confirmed so Schemes
unlikely to progress before 2026 
Explore potential for a Moray Coast Natural
Heritage
Park                                                                   
Securing increased woodland cover,
safeguarding/ increase of priority habitats
and species
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SPMAN-1024035114-208
New footbridge over the River Lossie in
Lossiemouth opened on 31 May 2022
Identifying funding and agreeing approach to
secure UK Govt funding offer for Cloddach
Bridge
Delivery of stock investment programme to meet
the EESSH standard in line with carbon
reduction commitments and to reduce fuel
poverty amongst council tenants
Ensure Council Housing stock meet strict
Scottish Government targets for energy
efficiency and standard
69% of Primary schools delivering level 2
bikeability. 28 EV chargers in place across
Moray
Working towards target of all primary and
50% secondary schools engaged
Continuing expansion of EV chargers
Flood Risk Management Schemes – general
maintenance continues
Rural challenges of transition for Transport
and Energy
Compensatory planting scheme for trees
removed by development established. Research
into opportunities for additional carbon
sequestration from council land holdings
underway 
Climate change and government low
carbon commitments - achieving carbon
neutrality in terms of the council footprint
by 2030
Sport and Leisure review 
Target to provide 30% of new build affordable
housing as specialist / amenity housing has
been achieved
Ability to work across agencies effectively
to address complex health, social care and
housing needs
A number of CATs have been completed with a
regular flow of requests 
Increasing demand on services and
reduced finances to deliver community
expectations – possible further community
transfers
Allotments in Elgin Connectivity – physical and digital
Strategic Housing Investment Plan – 
• Provide 199 affordable homes over next 2
years, approximate cost of £20m per year
Availability of range of houses and tenure
types 
Meeting housing need in rural communities 
Lack of formal accommodation provision
for gypsy travellers   
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SPMAN-1024035114-208 
Community and stakeholder engagement
Engagement with internal and external stakeholders included a leadership forum event that shared
information and gathered feedback, presentation at the employee conference with group discussions, focus
groups, a larger community event with discussion groups.  The summary of outputs as follows. 
PEOPLE PLACE
✓ Working with volunteers – scope for better
communication, partnership working with
and support for communities but also
issue of sustainability 
✓ Improve services for older people (care,
respite, transition from hospital, digital)
✓ Support for our young people (leisure,
education, attainment, mental health,
ASN, careers, jobs) 
✓ Transport – poor provision in rural areas,
needs joined up
✓ Deterioration of High Street – need to create
spaces people want to visit
✓ Digital Connectivity – issues in some areas
and for some residents doing things digitally
can be challenging  
✓ School estate – to accommodate priorities of
support Hubs, Libraries & Leisure
SUSTAINABLE COUNCIL & FINANCE FUTURE
✓ Improve marketing of Council services to
generate income  (Council tax
components as ‘build your own package’
to give residents more agency; Increase
discretionary charges – make choices
within if possible)
✓ Communication (Internal to link services;
external community awareness and
engagement; clear points of contact)
✓ Support required for those who cannot
access digital services
✓ Connectivity – transport and broadband
✓ Housing needs (insulation; availability;
affordable housing; housing for young
people; in smaller communities)
✓ Employment (limited opportunities; young
people; transport; higher wage jobs; 
Link to Engagement Report to be added 
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SPMAN-1024035114-208 
Delivering our Plan
The priorities set out in this Corporate Plan sit alongside the day-to-day delivery of Council services.  It is
not intended to encompass each and every service that contributes directly or indirectly to the priorities, or
the delivery of our core services.  The detail on these services and how they will contribute is contained in
our service planning process. 
Our Corporate Plan is supported by a number of key strategic plans and documents 
Children’s Services Plan
CLD Strategic Plan
Education Strategic Plan
Employability Plan
Local Development Plan
Moray Economic Plan
Moray Growth Deal 
Implementing the Plan and Measuring Success 
The Corporate Plan sets out the council’s high-level priorities and how we intend to take them
forward.  Details of how we will implement our priorities are contained in our strategies linked to
the Corporate Plan and in-service plans.  These set out the development, delivery, outcomes and
measures that we will use to check on the progress of the priorities in this corporate plan.  
Outcomes indicators are consistent across these plans and are designed to measure results so
we can demonstrate our success or make adjustments to bring things back on track if needed. 
We will use the Council’s Performance Management Framework for monitoring and reporting. 
Based on that, we have developed a performance management document specifically for the
corporate plan that encompasses all of the priorities and actions, so progress is monitored
effectively.  
There are a number of enabling plans and strategies that form the suite of documents to support
the delivery of the priorities in this corporate plan:
❖ Financial Strategy
❖ Improvement and Modernisation Programme
❖ Workforce Strategy
❖ ICT Strategy
❖ Performance Management Framework
❖ Customer Focus strategy 
We will publish annual reports against the plans as set out in the performance management
framework  
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SPMAN-1024035114-208
Appendix (Data) 
OUR KEY FACTS    
Moray Area Profile 
POPULATION 2021
(National Records of Scotland NRS)
96,410 population 
• 32.7% aged 16 to 44 years
(Scotland = 36.6%)
• 22.3% aged 65 and over
(Scotland= 19.6%)
Since 2001 Moray population
increased 10.8%
(Scotland = 8.2%)
AREA
2,238 sq km (864 sq miles)
(National Records of Scotland NRS) 
10th most sparsely populated area in
Scotland
• 42.2% of the population live in a
rural area
• 4.1% live in settlements with
fewer than 500 people
HOUSEHOLD PROJECTIONS
2018-43 
(National Records of Scotland NRS)
8% increase in households
(42,554 to 45,957)
(Scotland = 10% increase)
FUEL POVERTY 2017-19
(Scottish Government Scottish House Condition
Survey)
31.6% of households in fuel
poverty
(Scotland= 24.4%)
ETHNICITY 2011 
(Scotland’s Census 2011)
77.7% White - Scottish
(Scotland= 84%)
18% White – other British
(Scotland= 7.9%) 
CHILDREN LIVING IN POVERTY
2020/21 (End Child Poverty)
21.3% of 
children live in poverty
(Scotland= 20.9 %) 
(Scottish Index of Multiple Deprivation SIMD)
2.7% of the Moray population live in
Scotland’s most deprived 20% of
datazones (2,644 people)
13.1% live in the least deprived
20% of datazones (12,529 people)
CAR/VAN OWNERSHIP 2019
(Scottish Household Survey)
14% of households have no
car/van
(Scotland= 28%)
34% of households have 2 or
more cars/vans
(Scotland= 31%) 
Economy and Income 
GVA PER CAPITA
2020 (Office for National
Statistics ONS)
£21,868 
(Scotland= £26,403)
GDP PER CAPITA
2020
(Office for National Statistics
ONS)
£23,780 
(Scotland= £29,629) 
WEEKLY WAGES
2021 (Office for National
Statistics ONS - NOMIS)
£566 (live in
Moray)
£579 (work in
Moray)
(Scotland= £622) 
BUSINESS SIZE 2021
(Scottish Government – Businesses
in Scotland 2021)
47.3% employment in
small businesses (<50)
(Scotland= 36.5%)
39.3% employment in
large businesses
(250+)
(Scotland= 49.6%)
81.4% in private
sector (businesses
with < 10 employees)
(Scotland= 63.2%)
BUSINESS TURNOVER 
2021 (Scottish Government –
Businesses in Scotland 2021)
£3,748m
(Scotland= £293,198m) 
Turnover between 2018-21:
10.0% growth
(Scotland= 12.1% growth) 
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SPMAN-1024035114-208
Education and Learning
SCHOOL
ATTAINMENT
2020/21
63.9% of pupils
left school with one
or more SCQF level
6 or 7
(Scotland= 70.2%) 
ATTENDANCE
2020/21
95.6% primary
(Scotland= 94.0%) 
90.7%
secondary
(Scotland= 89.1%)
POSITIVE
DESTINATIONS
2020/21 
Initial leaver
destination
(2020/21)
94.1%
(Scotland= 95.5%) 
Follow up
destination
(2020/21)
92.3%
(Scotland= 93.2%)
MORAY COLLEGE
STUDENTS 2020/21
(Moray College) 
74.7% successful
completions
(Further Education) 
2,062 full / part
time students 
QUALIFICATIONS:
WORKING AGE
POPULATION 2021
(Office for National Statistics
ONS - NOMIS)
48.3% have NVQ4+
(Scotland= 50%) 
5.2% have no
qualifications
(Scotland= 7.8%) 
Life Stages/Health and Well-being 
LIFE
EXPECTANCY
2019/20
(National Records of
Scotland NRS)
82.4yrs
Females 
(Scotland = 80.8yrs) 
78.3yrs Males 
(Scotland = 76.5yrs) 
DIABETES
PREVALENCE
2015/16
(ISD Scotland Quality &
Outcomes Framework)
5.7%
(Scotland = 4.97%)
5,258 registered
with
Diabetes (up from
4,110 in 2010)
OBESITY 2016-19
(Scottish Government
Scottish Health Survey)
p33% of Moray’s
adult population are
classed as obese
(BMI>30) (ranked 10
of 32 local
authorities where 1
is highest levels of
obesity) 
(Scotland = 29%)
ALCOHOL SPECIFIC
DEATHS 2017-21
(National Records of Scotland
NRS)
13.8 per 100,000
population
(Scotland= 20.8) 
Community and Environment 
NEIGHBOURHOOD
COMPLAINTS TO
COMMUNITY
SAFETY 2021/22
15% Neighbour
disputes
7% Abandoned
vehicles
42% Noise
6% Dog fouling
CRIME AND
DISORDER 2021/22
(Scottish Government
Recorded Crime in
Scotland)
401 crimes
recorded per
10,000 population
(Scotland= 524)
2019 (Scottish Household
Survey)
23% of residents
have experienced
some form of anti-
social behaviour
crimes or offences
(Scotland = 28%)
RECYCLING
2020/21
(Local Government
Benchmarking Framework
LGBF)
55% of all waste
arising is recycled
(Scotland= 42%)
VOLUNTEERING
2019
(Scottish Household Survey)
30% of adults
involved in
voluntary work in
the last 12 months
(Scotland= 26%)
OUR
NEIGHBOURHOODS
2019
(Scottish Household Survey)
95% rate their
neighbourhood as
very/fairly good 
(Scotland = 94%)
CLIMATE CHANGE
2018 
(Scottish Household Survey)
88%   of adults agreed
they understood what
they could do to tackle
climate change 
(Scotland 74%) 
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SPMAN-1024035114-208 
Public Services 
PUBLIC SPENDING
2020-21 (Annual
Accounts)
£456m + 
Moray Council
(£000) 
£296,937
Moray College
(£000) 
£14,066
Moray Integration
Joint Board
(MIJB)(£000) 
£145,402
KEY ISSUES FOR MORAY
RESIDENTS 
• high number of older people
• low wage economy and lack of
economic diversity 
• outward migration of young people
• variation in attainment and post-
school destination
• variation in outcome for smaller
communities 
• delivery of and access to services;
and social isolation
INFLUENCE/INVOLVEMENT
IN PUBLIC SECTOR 2019
(Scottish Household Survey)
15% agree that they “can
influence decisions affecting
my local area” (Scotland= 18%) 
35% agree that their “council
does the best it can with the
money available” 
(Scotland= 40%)
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APPENDIX 3
SPMAN-1108985784-890         1
BUDGET ENGAGEMENT
Introduction
This paper sets out how the Council will engage on its future priorities and delivery of services within a reduced budget of over
£27m (or over 10% of total budget). Of that £27m, £19m of savings have still to be identified and the vast majority of that must be
removed from budgets during 2024/25.
With savings of £58m since 2010/11 and significant elements of our budget that are pre-determined and cannot be reduced, that
represents an unprecedented level of savings over a very short timeframe.  It’s likely that services will have to be reduced and that
we may have to target them to meet greatest need. We will have to think very differently about what and how we can provide
services that are financially sustainable and we want to engage our community in what Moray Council of the future should be like.
Aim
To build understanding and relationships between the council and the community helping both to understand and take action
on the needs or issues that communities experience in a way we can afford. 
We want our engagement and consultation to lead to decisions that make the best we can of our resources to:
• deliver efficient and effective value for money services 
• better align services to meet essential  needs
• better reflect community values and improve outcomes
• have a greater likelihood of effective implementation
Approach 
Our engagement with Moray’s communities will flow through a number of stages as the issues develop and become clearer. 
There will be some urgency in some of the measures we need to consider, especially for 2024/25 but there are also some
Item 6a.
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APPENDIX 3
SPMAN-1108985784-890         2
longer term changes and transformation that we can work together on. We will be clear at each stage and with each topic
under consideration whether we are:
➢ Engaging – where there is scope for the community to influence and be involved so that we can work together on how
the issue progresses
➢ Consulting – where we have proposals and are inviting views on these so that we understand the impact, views and
any further options  before deciding upon the final solution
➢ Informing – where we are clear how we plan to act but want to communicate effectively to ensure that people are
informed about what we plan to do 
Outcomes
This engagement is taking place during a time of increasing needs and declining financial resources.  Delivering priorities and
services in that context will mean that the Council can do less than it does now, that standards may have to reduce and that
we have to focus services on the most vulnerable: targeted to those experiencing greatest inequalities or with the highest
needs.  It is also likely that charges such as council tax will have to go up by more than in the past. Whilst this is not a
welcome position, it is one that the Council wants to hear views on to ensure that community perspective and the experience
of service users is built into how these difficult decisions are taken and implemented within the time and budget we have.
Stakeholders
We recognise that this will be a difficult time of change for our workforce, partners and communities and we are committed to
communicating effectively with all stakeholders over the period of change. Where our workforce is affected, we will make every
effort to ensure that this is handled sensitively and confidentially with those directly affected ahead of any wider communication and
we will fully involve trade unions in this process.
Timing of workforce communications is cross referenced in this plan but there is a separate parallel plan to deal with workforce
engagement and consultation.
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APPENDIX 3
SPMAN-1108985784-890         3 
Workforce Partners Community Poss
Dates
Issues to Cover  Audience Purpose and Points to
test
Feedback focus Approach/
Tools
STAGE 1: Awareness &
Understanding
Late
Aug/Sept     
Engagement Late Aug/
Sept
Corp plan
- transition from old
to new
- priorities
- Vision and values  
- Future focus as £
shrinks
Financial Planning
- Awareness 
- Income appetite
- Savings preferences
ensure key services
specifically included
Public – all
Community
councils and
groups 
Awareness &
Understanding of
financial situation 
Views on what priorities
should transition/
remove from current
plans so can narrow
focus 
Create appetite for
future involvement 
Test tolerance for
increased charges
Test tolerance for
service reductions
Council Tax –
views on max
increase 
Charges 
Reduced services
waste, roads,
leisure
Online
tools 
Engagement
(Other) 
Learning Estate –
Forres ASG
engagement 
Already planned and
outcomes available will
be used to inform Stage
2
Engagement
(Other) 
Local Development
Plan 
Already planned and
outcomes available  will
be used to inform Stage
2
STAGE 2: Involvement and Influence  Timing
tbc     
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APPENDIX 3
SPMAN-1108985784-890         4
Workforce Partners Community Poss
Dates
Issues to Cover  Audience Purpose and Points to
test
Feedback focus Approach/
Tools
Late Oct/
Nov/Dec?  
Engagement  Late Oct/
Nov/Dec
Transformation: 
Place based?      
Engt or cons? Late Oct/
Nov?Dec 
Future Planning Big
Conversation on Big
Change services:
topics to be confirmed
as budget work
progresses but
examples could be
i. Learning Estate (all
asgs?)
ii. Leisure and
Culture
iii. Waste? Roads?
Public – all
Interest
groups
Understanding and
views of need to focus
resources and shrink
commitments for
specific services
Contribution to service
design for the future
Understanding and
views/contributions to
options for lower cost
future services
Feedback on priorities
for these services –
what want to see within
future budget
parameters 
Scope for community
transfers/involvement/
delivery
Options to increase
community self-service,
resilience
Increased or structured
charging
Priorities for
future services
Strengths to
retain
Where reductions
are tolerable 
How income can
increase
Views on
significant change
Online
informatio
n and
survey 
Citizens
Panel?
Focus
groups 
Consultation  Late Oct/
Nov
Consultation on
Specific Service
proposals: tbc 
Service Users
and interest
groups
Understand impact of
proposals, consider
mitigations
Response to
specifc proposals
Online
informatio
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APPENDIX 3
SPMAN-1108985784-890         5
Workforce Partners Community Poss
Dates
Issues to Cover  Audience Purpose and Points to
test
Feedback focus Approach/
Tools 
Equalities: on specific
proposals 
Identify/consider
alternatives
Soundings and input on
delivery method
Information on 
mitigations and
impacts
Alternatives for in
service savings
Points to address
in
implementation 
n and
surveys 
Directed
comms to
specific
groups/us
ers 
In person
service led  
Information   Charges? Service users Awareness of changes
to charges and when
will commence
None Online
Point of
Service
Informatio
n          
STAGE 3: Implementation and
Developing Future
Maybe
Dec 23 or
Jan/Feb
24     
Engagement   Transformation and
change development –
how to proceed,
develop specifics 
Public – all 
Service users
and interest
groups   
Consultation   Consultation (if
ready/required) on
developments/propos
Service users
and interest
groups
You said, we decided
Any further points or
feedback on impacts,
Further points in
implementation,
Online
informatio
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APPENDIX 3
SPMAN-1108985784-890         6
Workforce Partners Community Poss
Dates
Issues to Cover  Audience Purpose and Points to
test
Feedback focus Approach/
Tools
als from Big
Conversation Big
Changes service
redesign engagement 
Decisions/significant
changes/development
/expansion of earlier
proposals
adjustments,
mitigations, etc 
Understand impact of
proposals, consider
mitigations
Identify/consider
alternatives
Soundings and input on
delivery method 
mitigations,
alternatives, etc 
Response to
specific proposals
Information on 
mitigations and
impacts
Alternatives for in
service savings
Points to address
in
implementation 
n and
surveys 
Directed
comms to
specific
groups/us
ers 
In person
service led  
Information   Decisions on earlier
proposals 
Implementation plans 
Service Users
and interest
groups
Awareness of changes
to services and when
will commence
Any specifics re
implementation
None Online
Service led
with users
Point of
Service
info 
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