Democracy Spraffa

Counselling in Schools

Argyll and Bute Council · 14 December 2023
Back to Community Services Committee — 14 December 2023 and its agenda

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ARGYLL AND BUTE COUNCIL     COMMUNITY SERVICES COMMITTEE 
EDUCATION       14 DECEMBER 2023 
COUNSELLING IN SCHOOLS 
1.0 EXECUTIVE SUMMARY 
1.1 Mental Health is a priority of the Scottish Government and all wider
wellbeing professionals who work with children and young people as
outlined in the Mental Health Strategy 2017-2027. Poor mental health is
associated with significantly worse educational and longer-term life
outcomes which are exacerbated by social inequalities such as poverty.
This is reported to be a growing concern for Scotland (Joseph Rowntree
Foundation, 2014, 2020). 
1.2 In 2018, the Scottish Government announced an investment of over £60
million in additional school counselling services across Scotland with the
aim of responding to mild and moderate emotional and mental health
needs experienced by young people. This funding aimed to deliver
counselling services to children and young people aged 10 and above.
1.3 In 2019 an agreement was reached between the Scottish Government
and COSLA on the detailed allocation of £60 million over four years to
build or expand high quality counselling services for children and young
people.  This funding has since been baselined into the Council’s
financial settlement from Scottish Government.
1.4 Within Argyll and Bute this funding was utilised to develop a counselling
in schools service which was in place from January 2021 – December
2022.   
1.5 The Health and Social Care Partnership (HSCP) were no longer able to
provide this service from December 2022 and therefore following a
competitive tendering process, Counselling in Schools has been
provided by the Therapeutic Counselling Service – The Exchange from
January 2023.   
1.6 There has been increase in referrals to school counselling and initial
evidence of an increase in efficacy.

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ARGYLL AND BUTE COUNCIL     COMMUNITY SERVICES COMMITTEE 
EDUCATION                                14 DECEMBER 2023 
COUNSELLING IN SCHOOLS 
2.0 INTRODUCTION 
2.1 The Counselling in Schools Service provides an early intervention
through therapeutic counselling to children aged 10 and above. This
directly supports children and young people with health and wellbeing
concerns. Counselling offers young people, a safe and supportive
environment to talk over difficult issues in confidence. This involves
listening to their views, experiences and feelings without judgement,
within the context of a safe and trusting relationship characterised by
empathy and respect. 
2.2 The Counselling in Schools Service makes a considerable
contribution towards all of the four core aims of the current Children and
Young People’s Service Plan 2020-2023:
• CYPSP Priority 1 - By ensuring strong, respectful collaborative
leadership and communication through the GIRFEC approach we
are getting it right for our children and young people 
• CYPSP Priority 2 - Our children and young people have access to
early help and support. 
• CYPSP Priority 3 – We improve the mental health and well-being of
our children and young people 
• CYPSP Priority 4 – We ensure our children and young people’s
voice is heard. 
2.3  As an accessible tier 1 service, counselling can support rising mental
health needs and provide an early intervention which can reduce the
escalation of these needs. Over time it is expected that this will also
reduce the pressures on other services including Child and Adolescent

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Mental Health Services (CAMHS) through prevention of escalation as a
result of providing support at an earlier stage. 
2.4 The service is now provided by The Therapeutic Counselling Service
(The Exchange), with the contract monitored by the Educational
Psychology Service who meet regularly with The Exchange.  
2.5 Counselling is delivered face to face across all localities in Argyll and
Bute, with the option for virtual sessions where appropriate.  Referrals
are primarily made by schools but can also be made by parents, other
professionals and the young person themselves.  
2.6 This papers is presented to provide an update on the delivery and impact
of the Counselling in Schools service from January – September 2023,
when the service has been provided by The Therapeutic Counselling
Service (The Exchange). 
3.0 RECOMMENDATIONS 
It is recommended that the Community Services Committee:
3.1 Note the change in provision of the Counselling in Schools service to The
Therapeutic Counselling Service (The Exchange), the positive impact it
has had on children and young people’s wellbeing since its inception in
January 2023, and support the on-going commitment to deliver this
service within all schools.
3.2  Agree the continued need for support across the Health and Social Care
Partnership and the Education Service to further embed this service
within current processes, ensure a clear continuum of support and
improve access for children and young people.  
3.3 Note that a successful approach requires joint working between
Education establishments and the Counselling in Schools Service as
partners in co-facilitation including the use of school spaces for young
people to access their counselling sessions.
3.4 Agree the need to consider how best to ensure impact from the
Counselling in Schools funding which has now been base lined in to the
Council’s financial settlement. 
4.0 DETAIL 
4.1 Getting it Right for Every Child (GIRFEC) is the national policy framework
aimed at supporting the wellbeing of children and young in Scotland. This
framework incorporates the articles of the United Nations Convention on
the Rights of the Child (UNCRC) into practice and promotes a rights-

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based approach. The Children and Young People (Scotland) Act (2014)
reinforces the rights of children and young people. 
The 8 GIRFEC wellbeing indicators provide a shared language and
common understanding of wellbeing for all professionals across the
HSCP, which children need to grow and develop: Safe, Healthy,
Achieving, Nurtured, Active, Respected, Responsible, and Included.
4.2 Health and wellbeing are also core components of the Curriculum for
Excellence and Building the Ambition, emphasising the need to ensure
that children and young people develop the knowledge and
understanding, skills, capabilities and attributes which they need for
mental, emotional, social and physical wellbeing.
4.3 In 2021 a partnership approach was implemented between HSCP and
the Educational Psychology Service to develop and support the
implementation and evaluation of Argyll and Bute’s Counselling in
Schools Service.  A report on this service was provided to this committee
in August 2022.  With the HSCP no longer able to provide this service, a
competitive tendering process was undertaken between October –
December 2022. A contract was awarded to Therapeutic Counselling
Service (The Exchange) with the new service launching in January 2023.
4.4  The Exchange have received 415 referrals between its launch in January
2023 until September 2023.  This represents an approximate increased
referral rate of 60% per month in comparison to the previous service. 
4.5 Of the referrals received by The Exchange:
• 320 were for secondary pupils and 95 for primary pupils (aged 10
years and over).  
• Of the secondary referrals 28% were male, 68% female, 2% non-
binary and 2% preferred not to answer.
• In primary referrals 46% were male and 54% female.  
• Of the referrals, 2.4% were for Care Experienced pupils, 2.7% were
referred onwards to CAMHS and 4% were re-requests for support.  
• The most common reasons for referral in secondary referrals were
Anxiety (64%), Relationship Difficulties (43%), Family Difficulties
(31%) and Self-Harm (18%). Note that more one reason for referral
can be identified.
• In primary referrals, the most common reasons for referral were
anxiety (62%), Behaviour (25%), Family Difficulties (22%) and
Relationship Difficulties (19%).
• 85% of referrals come from school staff.  Of the secondary referrals
6% come from parent and 6% are self-referrals.  In primary referrals,
11% come from parents. The remaining referrals (3% in secondary
and 4% in primary) come from other professionals, e.g. school nurse. 
• Referrals have been made by all secondary schools across Argyll
and Bute and 38 primary schools.

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4.6 Efficacy of counselling (Quantitative)
• The Young Persons CORE 10 (YP CORE), a validated outcome
measure, is used by The Exchange to evaluate counselling with
secondary pupils.    
• For young people who completed counselling there is a measured
reduction in scores which represents an improvement.
• Using the YP CORE there has been an average 40% decrease in
first and final scores.  On average, scores have moved from a
moderate to mild level of distress.  
• Comparing the decrease to that detailed in the previous report to this
committee, an increase in the efficacy of counselling is noted.  A
decrease of 27% in pre and post YP CORE was reported in school
counselling in the August 2022 report, compared to a 40% decrease
currently.
• 88% of secondary pupils reported feeling less distressed following
counselling. 
• For primary pupils, The Exchange use two measures to evaluate
counselling; Strength and Difficulties Questionnaire (SDQ)
completed by parents and the Child and Youth Resilience Measure
(CYRM) completed by pupils.  
• On average, 84.5% of children report an improvement and 82% of
parents report an improvement in the scores from the beginning to
the end of counselling.  
4.7  Efficacy of counselling (Qualitative)
• The following statements were gathered from surveys completed
following counselling by pupils, parents, and head teachers: 
• “I have overcome my fear of attending school again and I feel safe.”
(secondary pupil)
• “Counsellor helped me to work on building my confidence which
enabled me to have some difficult conversations with my parent that
had been worrying me for month, this is a huge relief, I feel much less
anxious and am sleeping better.” (secondary pupil)
• “I have been more able to identify where my anger is triggered most
and feel more equipped at regulating my emotions, I feel much calmer
and more in control which in turn has helped how I feel about myself
and my relationships.” (secondary pupil)
• “I am proud of the progress I have made and feel more able to
manage my anxiety.” (primary pupil)
• “It has made me feel calmer, and I now feel more able to control my
anger.”  (primary pupil)
• “My child has become more confident and has come out of his shell,
back to the boy he used to be.” (primary parent)
• “I feel very involved in this process and feel better equipped to support
my child’s emotional needs.”  (primary parent)

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• “Feel there has a 100% improvement.  My child is more positive and
able to tell me how she is feeling.”  (primary parent)
• “Your service is making GIRFEC possible.” (primary head teacher)
• “The collaboration your service has with parents and school staff is
making a massive difference to our pupils.”  (primary head teacher)
4.8 The Counselling in Schools Service reports regularly to Scottish
Governments through the Children and Young People’s Mental Health
Report (Combining School Counselling and Children and Young Peoples
Mental Health and Wellbeing Supports and Services Framework) every
6 months. 
4.9 Now that the funding for this service has been baselined, multiagency
discussions are taking place to ensure maximum impact for our children
and young people through delivery of Counselling in Schools moving
forward, taking in to account the evaluation information to date including
the voice of the young people accessing the service. 
5.0 CONCLUSION
5.1 The establishment of the Counselling in Schools Service continues to
make a significant contribution towards four core aims of the current
Children and Young People’s Service Plan 2020-2023 and national
priorities around supporting the wellbeing and mental health of our
children and young people, in line with Scottish Government
requirements.
5.2 Since the change of service provider to The Exchange, there has been
increase in referrals to school counselling and initial evidence of an
increase in efficacy.
5.3  With the funding now baselined it will continue to have positive impact on
outcomes for children and young people in Argyll and Bute.    
6.0 IMPLICATIONS
6.1 Policy – Policy to support service delivery is currently in place
6.2 Financial – funding has now been base-lined
6.3  Legal - None
6.4  HR – None
6.5  Fairer Scotland Duty - None
6.5.1   Equalities - protected characteristics
6.5.2   Socio-economic Duty

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6.5.3 Islands – service delivery is provided on an equitable basis across all areas of
Argyll and Bute
6.6. Climate Change - None
6.7   Risk – None
6.7  Customer Service 
Douglas Hendry - Executive Director with responsibility for Education 
Councillor Yvonne McNeilly - Policy Lead for Education                                               
Jen Crocket - Head of Education: Wellbeing, Inclusion and Achievement 
For further information contact: 
Dr. Sabrina Collins
Acting Principal Educational Psychologist
Educational Psychology Service
Sabrina.collins@argyll-bute.gov.uk

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1st January - 31st March 2023
Quarterly
Report

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SECONDARY
REFERRAL DATA
Total YP Referral to us this Quarter 134
YP currently receiving support 109
YP completed this Quarter 20
YP Opted out 5
Care
Experienced
2
Re-Requests
0

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SECONDARY
REFERRAL DATA
S3
21.6%
S1
20.1%
S2
17.9%
S5
16.4%
S4
15.7%
S6
8.2%
School Staff
87.3%
Self
6.7%Parents
5.2%
134
Female
70.9%
Male
26.1%
Non-Bina
1.5%
Prefer not to say
1.5%
134
134
Gender
Referred by
Year Group

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0 25 50 75 100
Abuse (not sexual) - 4
Academic - 3
Anger - 14
Anxiety - 86
Behaviour related - 5
Bereavement - 3
Bullying - 8
Depression - 19
Domestic abuse - 1
Eating disorders - 1
Family difficulties - 33
Illness - 1
Relationships difficulties - 34
Self-Harm - 18
Self-worth - 14
Stress - 15
Suicidal Ideation - 2
SECONDARY REFERRAL DATA
Referral Reasons
Since the service launch there has been a healthy increase in
referrals being made from secondary and primary scools. The service
managers attended a series of school forums to present the service
offer and engage staff in Q & A. This was successful in helping us
establish importnant connections with school staff.  The-exchange
has continued to focus on relationship building with schools and a
number of meetings have taken place to establish individual
connections with each school. Schools have embraced the service by
working collaboratively with the service managers and counsellors.
The referrals are balanced across all year groups and inline with
naitonal statistics, anxiety is the leading presenting issue.  The
gender representation is almost inline with national averages. Boys
mental health is a current focus point for the service. Our D-EXY
ambassador has reached out to schools to connect with groups of
young people and especially males to involve young people in the
promotion of wellbeing support

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0 10 20 30 40 50
Campbeltown Grammar - 1
Dunoon Grammar School - 15
Hermitage Academy - 44
Islay High School - 9
Lochgilphead Campus - 10
Oban High School - 31
Rothesay Joint Campus - 7
Tarbert Academy - 13
Tiree High School - 0
Tobermory High School - 13
SECONDARY REFERRAL DATA
Referrals by Schools
0.7%
10%
30%
6%
7%
21%
5%
9%
0%
9%
% of school roll

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S1 S2 S3 S4 S5 S6
Abuse (not sexual)
Academic
Anger
Anxiety
Behaviour related
Bereavement
Bullying
Depression
Family difficulties
Relationships with others
Self-Harm
Self-worth
Stress
Transgender Issues
Suicidal Ideation
100
75
50
25
0
SECONDARY REFERRAL DATA
Referral Reasons by year group

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SECONDARY
OUTCOME DATA
YP who have received support this quarter 110
YP who have completed support 20
YP who have improved 100%
Onward referral
to CAMHS
2
YPCORE clinical outcome scores
Average Start Scores
17.1 9.1
Average End Scores
Moderate Healthy

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Case Study
Female 17, S6.
Referral from school.
Assessment:
YP core start score 'moderate/severe'
Reason for Referral:
Struggles with thoughts of historic abusive relationship.
Low self-esteem
Focus:
Identify and exploring triggers
Promote healthy ways to regulate mood, identifying appropriate and helpful resources for client
to access.
Identify positive thoughts of self and achievements. Challenge intrusive thought cycles to
improve negative view of self.
Support client with self-efficacy and optimism for client’s reported struggles with lack of
motivation. 
Outcome:
Self-reflective insight improved, client recognised barriers that previously imapcted her.
Emotional literacy and self-awareness improved and subsequent relationship improvements
reported faciliated improvement in ability to communicate emotions.
Client developed the ability to rationalise what's within her control and what isn't, allowing her
to understand misplaced anger.
Optimism increased, client was able to manage goals more efficiently by breaking these down
into smaller tasks. This has helped her to complete goals more realistically. Developed the
practice of positive self- talk. Client noted they feel more positive about self-worth and
increased self-esteem. Improved ability to self-regualte by choosing healthier responses and
coping strategies.
YP core score reduced to 'mild'.
SECONDARY CASE STUDY

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SECONDARY FEEDBACK
We use survey monkey to gather feedback from our young
people when they've completed their sessions.
Once we've gathered enough impactful data we will display it in
this section of the report.
In the mean time below are some quotes from young people who
have accessed our service.
"It’s going good, plenty
of things I can try to
help me improve, the
nausea is already
better. I’m better with
eating too."
"I've figured out that
my anxiety is just a
way of showing I care
about my exams. It's
ok anxiety I've got
this." "I do listen and take
our discussions on
board. I got a high five
from a teacher when I
asked a question, he
said it was the first
time in 4 years."

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PRIMARY
REFERRAL DATA
Care Experienced
1
Total Children Referral to us this Quarter 36
Children currently receiving support 23
Children closed at point of screening 6
Children undergoing screening 7

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PRIMARY
REFERRAL DATA
P7
66.7%
P6
30.6%
P4
2.8%
Female
55.6%
Male
44.4%
36
36
School staff
86.1%
Parents
11.1%
Gender
Year Group
Referred by
36

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0 10 20 30
Academic - 5
Anger - 4
Anxiety - 26
Behaviour - 6
Bereavement - 2
Bullying - 1
Depression - 1
Domestic abuse - 1
Family Difficulties - 2
Relationships with others - 4
Self-harm - 5
Self-worth - 2
Stress - 2
Suicidal Ideation - 1
PRIMARY REFERRAL DATA
Referral Reasons
In our first quarter within Argyll & Bute our focus has been on
connecting, collaborating and building relationships with the schools.
We've had a healthy amount of referrals since introducing the service.
The-exchange has embraced working rurally and collaborating with the
schools to provide a suitable support for them. The feedback from
schools and parents has been hugely positive , and this has been a
good foundation for us to start on. Some schools have expressed an
interest in group work, we are working collaboratively with them to be
able to provide this within the next quarter.
Out of the 36 referrals we've received anxiety has been the highest
reason for referral, we have also noticed themes of stress and anxieties
surrounding the transition to secondary school.

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REFERRALS PER
SCHOOL
0 2 4 6
Bunessan Primary School
Cardross Primary School
Dalmally Primary School
Dunoon Primary School
Hermitage Primary School
Innellan Primary School
Keils Primary School
Kirn Primary School
Lochgilphead Primary School
Lochgoilhead Primary School
Luss Primary School
Rhu Primary School
Rockfield Primary School
Rothesay Primary School
St Columba's Primary School
St Joseph's Primary School
St Andrew's Primary School
Taynuilt Primary School
Tighnabruaich Primary School
Ulva Primary School
2
3
1
3
1
2
1
2
1
3
1
6
1
3
1
1
1
1
1
1

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P4 P6 P7
Academic
Anger
Anxiety
Behaviour Related
Bereavement
Bullying
Depression
Domestic abuse
Family Difficulties
Relationships with others
Self Harm
Self-worth
Stress
Suicidal Ideation
30
20
10
0
PRIMARY
REFERRALS DATA
Referral Reasons by year
group

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PRIMARY
OUTCOME DATA
Children who have received support this quarter 23
Children completed support 0
Children closed at point of screening 6
Children who reported an improvement (using CYRM) %
Parents who reported an improvement (SDQ) %
Onward referral to
CAMHS
0
We gather data from both the child
and parents at the beginning and
end of the block of support. We use
the Strength & Difficulties
Questionnaire with the parents and
use our Resilience Assessment, based
on the Child & Youth Resilience
Measure (CYRM) with the children.
Once we have gathered enough data
this is where we'll report on this. 
Currently we have closed 6 referrals, 1
of which were referrals for children
under the age of 10. The other 5
closed at point of screening, 3 of
which were screened not appropriate,
2 disengaged at point of screening
due to no longer requiring support.

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PRIMARY CASE STUDY
Ongoing Case Study
Gender: Female, P.7.
Referral Reason:
Impact of ADHD and recent Tourette's diagnosis.
Client is often disruptive in school, has a fraught relationship with teacher.
Often feels picked on and struggles with consequences of actions.
Assessment:
Strength and difficulties questionnaire “very high difficulty”
Child and Youth resilience measure “low/ moderate resilience”
Narrative:
Emotional literacy, self-regulation, self-esteem and confidence were areas that were
under resourced. Client indicated difficulty in sometimes understanding how others
feel and expressing how she feels.
Intervention:
Following exploration at triage the outcome was to create a bespoke support plan
using activities from two of our programmes - Key to Me & Inside Outside. The
combination of these interventions will aim to help build on the child’s internal
factors. Targeting self-esteem, self-worth, confidence and emotional literacy, whilst
developing self-regulation and optimism.
Outcome:
The client has engaged well in sessions so far and has been responsive to the
creative activities suggested. We will continue to develop the client's resources,
whilst collaborating with school and home in order to help them best support the
client.

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PRIMARY FEEDBACK
Had a positive experience of
our practitioners
Would recommend us to
others in need
Felt our process was made
clear from start to finish
Noticed an improvement in
their child
We send a survey monkey to the parents/ carers once
we've completed our block of support. This is where
we will report on the outcome of these surveys.
%
%
%
%

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1st April - 30th June 2023
Quarterly
Report

Page 26

SECONDARY
REFERRAL DATA
Total YP Referral to us this Quarter 61
YP currently receiving support 9
YP completed this Quarter 141
YP Opted out 17
Care
Experienced
2
Re-Requests
4

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SECONDARY
REFERRAL DATA
S3
37.7%
S2
21.3%
S4
21.3%
S1
9.8%
S5
9.8%
S6
0%
School Staff
90.2%
Parents
4.9%
61
Femal
e
67.2%
Male
24.6%
Prefer not to
say
4.9%
Non-
Binary
3.3%
61
61
Gender
Referred by
Year Group

Page 28

0 10 20 30 40
Abuse (not sexual) - 1 
Academic - 2
Anger - 4
Anxiety - 34 
Behaviour related - 4
Bereavement - 4
Bullying - 4
Depression - 5
Other - 3
Eating disorder - 2
Family difficulties -15
Illness - 1
Relationship difficulties -14
Self-Worth - 7
self-Harm - 9
Stress - 5
Suicidal Ideation - 2
SECONDARY REFERRAL DATA
Referral Reasons
Referrals have been lower this quarter. There have been ongoing
discussions with schools to raise awareness of service and gain
insight. Both Service Managers have attended schools in person to
engage with young people with a view to learning more about the 
needs and issues across different geographical areas. 
We were delighted to attend the Argyll & Bute Mental Health
conference in Inverary. This was a great opportunity to connect with
an array of services. Counsellors are reporting good collaboration
with schools.
Plans for support across the summer have been put in place.
Schools have been informed about the process and promotional
materials sent out for young people.
Increasing the number of referrals in the new academic year is a key
priority and a discussion point for the contract review meeting.

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0 5 10 15
Campbeltown - 8
Dunoon Grammar - 8
Hermitage - 12
Islay high school - 7
Lochgilphead Campus - 2
Oban high School - 6
Rothesay - 8 
Tarbert Academy - 6
Tiree high school - 2 
SECONDARY REFERRAL DATA
Referrals by Schools
We have noticed that referrals from some of the
larger schools have decreased, compared to when
the service began. This could be due to exams and
the businessess of the summer term. We will
monitor this closely next term and we have
arranged to visit Dunoon and Hermitage early in
August to explore this more. In contrast, some of
the smaller schools have reffered more this
quarter. The hybrid of virtual and f2f support is
working out very well in the more remote schools.
However, all sessions in Islay have been delievred
f2f.

Page 30

S1 S2 S3 S4 S5 S
6
Abuse (not sexual)
Academi
c Anger
Anxiety
Behaviour related
Bereavement
Bullyin
g
Depression
Family
difficulties
Relationships with others
Self-
Harm
Self-worth
Stress
Transgender Issues
Suicidal
Ideation
Eating disorder
Substance Misuse
40
30
20
10
0
SECONDARY REFERRAL DATA
Referral Reasons by year group

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SECONDARY
OUTCOME DATA
YP who have received support this quarter 150
YP who have completed support 141
YP who have improved 85%
Onward referral
to CAMHS
4
YPCORE clinical outcome scores
Average Start Scores
21 12.7
Average End Scores
Moderate to Severe Mild

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Case Study 
Female 12, S1. 
Referral from pupil support school staff. 
Reason for Referral:
Family Stress and Anxiety 
Assessment Score :- Severe      Outcome Score - Moderate.
Focus: 
Support the client with the therapeutic process by collaborating in a useful way that was
conducive to the client’s ADHD behaviours and diagnosis 
Identify inner strengths, support network and healthy resources. Identify emotional vocabulary 
Explore motivational drivers, building task specific confidence and creating short term goals
reflective of client’s hyper focus. Support client with identifying triggers for client's difficulties
with low mood, frustration and anger 
Outcome: 
The therapeutic process was adapted to the individuality of this client and their challenges
linked to ADHD by incorporating unique styles of communication, room layout and fidget toy
items. Usefulness was demonstrated by the client demonstrating a reduction in physical
symptoms. Sensory stimulation allowed the client to communicate easily and participate at a
higher level. Client shared personal experiences with the ability to demonstrate emotional
discrimination and regulation in connection with specific emotions. Learned and consolidated
ability to express feelings to others leading to improvement in relationships within support
network Client delivered on short term goals which were manageable for client to achieve. Client
reflected an improvement in self-confidence and a decline in experienced anxiety having learned
coping strategies 
SECONDARY CASE STUDY

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Case Study
Female 
S1- 12
School Referral
Reason for referral: 
This young person was referred to counselling for support with self-harm. Other reasons for
referrals were to do with behaviour, likely related to recent ADHD diagnosis.
Assessment Score - Severe    Outcome Score   - Mild 
Focus and Safeguarding.
The client presented high risk actively self-harming and registering high levels of distress.
Safeguarding disclosure was made to relevant people and collaboration was established from the
start to increase the support around the client.
A safety plan was completed, ongoing concerns where worked with in collaboration with other
adults. The therapeutic agenda focused on emotional regulation, consequential thinking, self-
wroth and social competence.
Outcome:
The network of support aroundt the client was improved through collabortative working. This
was evident in the clients confidence and ability to share her self-harm thoguhts with school
staff to seek help. The client developed strategies for externalsiing her emotions and became
more able to self-manage through applying different strategies.  
The client was able to reflect on her emotions and anticipate her behaviour which facilitated her
to pause and control her actions in a more healthy mannor.
Self-harm stopped and thoguhts of self-harm reduced significantly. 
SECONDARY CASE STUDY

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SECONDARY FEEDBACK
"Since seeing you I
haven't picked my
skin , I can now see
good things in my
life."
We use survey monkey to gather feedback, of the surveys we
managed to gather , all young people reported improvement ,
the young people experience connectivity issues in A&B, and the
survey is on a qr code , we will endeavour to find a solution to
this next term. We think it's worth noting the change in the level
of distress on entering our service this term, with the average
start score being 21 an increase on last quarter, this could
suggest we are capturing the yp most at need and appropriate
referrals . Average end is in the mild psychological distress
range, we are satisfied  with this outcome.
"I feel more
settled and able
to ask for the
support that I
need within
school to thrive"
"I  am  in a place
within myself 
where I have 
the confidence
to achieve, and
see my 
education is
important to
me"
"I have overcome
my fear of
attending school
again and I feel
safe"

Page 35

PRIMARY
REFERRAL DATA
Care Experienced
1
Total Children Referral to us this Quarter 27
Children currently receiving support 21
Children closed at point of screening 8
Children undergoing screening 6

Page 36

PRIMARY
REFERRAL DATA
P6
46.2%
P5
26.9%
P7
23.1%
P2
3.8%
Femal
e
51.9%
Male
48.1
%
27
27
School staff
84.6%
Parents
11.5%
School Nurse
3.8%
Gender
Year Group
Referred by
27

Page 37

0 5 10 15
Anger - 6
Anxiety - 14
Behaviour - 9
Bereavement - 1
Bullying - 2
Depression - 2
Family Difficulties - 8
Illness - 2
Relationships with others - 6
Self-harm - 2
Self-worth - 3
Stress - 1
PRIMARY REFERRAL DATA
Referral Reasons
Our primary service has continued to expand, we've worked hard to promote
the service across the local authority and the impact of this is that we've now
received referrals from 25 schools across Argyll & Bute.
We've continued to establish and nurture relationships with school staff and
our counsellors are more embedded in the school environment.
Some schools have expressed an interest in group work which is something
we will endeavour to facilitate in the next quarter.
We continue to collaborate with schools in the rural areas and provide a
hybrid support that makes our service more accessible to these individuals.
We've provided a mixture of face to face and remote counselling in these
areas.
This quarter we've noticed the theme of transition anxieties with P7 clients,
particularly in cases where the client has additional support needs. Anxiety
continues to be our highest reason for referral, however we have seen a
decrease this quarter.
As per last quarter, we've received positive feedback from clients, schools
and families. We have established links with other services within the school
and community which is having a positive impact on the young people that
we're supporting.

Page 38

REFERRALS PER
SCHOOL
0 1 2 3
Ardrishaig Primary School
Cardross Primary School
Dalmally Primary School
Dervaig Primary School
Dunoon Primary School
John Logie Baird Primary School
Kirn Primary School
Lochgilphead Primary School
Lochgoilhead Primary School
Park Primary School
Rhu Primary School
Rothesay Primary School
St Andrew's Primary School
Strachur Primary School
Tarbert Primary School
Taynuilt Primary School
1
2
1
1
1
3
1
1
1
2
2
3
2
1
3
2

Page 39

P2 P5 P6 P7
Anger
Anxiety
Behaviour Related
Bereavement
Bullying
Depression
Family Difficulties
Illness
Relationships with others
Self Harm
Self-worth
Stress
15
10
5
0
PRIMARY
REFERRALS DATA
Referral Reasons by year
group

Page 40

PRIMARY
OUTCOME DATA
Children who have received support this quarter 40
Children completed support 17
Children closed at point of screening 8
Children who reported an improvement (using CYRM) 80%
Parents who reported an improvement (SDQ) 83%
Onward referral to
CAMHS
1
This quarter we have completed support
with 17 clients. 
We've closed a further 13 clients and below
is a breakdown:
3 referrals for children under 10
2 were closed due to no contact.
8 were closed at point of screening
Reasons:
5 no longer required                
3 already receiving interventions

Page 41

PRIMARY CASE STUDY
Completed Case Study - from previous quarter
Gender: Female, P.7.
Referral Reason:
Impact of ADHD and recent Tourette's diagnosis.
Client is often disruptive in school, has a fraught relationship with teacher.
Often feels picked on and struggles with consequences of actions.
Assessment:
Strength and difficulties questionnaire “very high difficulty”
Child and Youth resilience measure “low/ moderate resilience”
Narrative:
Emotional literacy, self-regulation, self-esteem and confidence were areas that were
under resourced. Client indicated difficulty in sometimes understanding how others
feel and expressing how she feels.
Intervention:
Following exploration at triage the outcome was to create a therapeutic agenda
targeting self-esteem, emotional literacy,  self-regulation and optimism.
Outcome:
Client engaged well with Theraplay and Dramatherapy techniques. Emotional
literacy and self-reflective insight improved through the creative use of art
materials.
Developing characters, role play and story work helped the client to understand
their internal world as well as build confidence.
Client's self-awareness, self-esteem and confidence increased throughout the
sessions, this was also noted by parents and school.
Client was made aware of our service in the secondary schools and feels
comfortable knowing how to access support if needed.
Child and Youth resilience measure increased to "moderate resilience"

Page 42

PRIMARY CASE STUDY
Case Study
Gender: M, P7
Referral Reason:
Anxiety leading to panic attacks
Past family illness
Stress at school
Assessment:
Strength and Difficulties questionnaire "slight difficulty"
Child and Youth resilience measure "moderate resilience"
Narrative:
Stability & predictability, self-esteem and emotional literacy were identified as
under-resourced areas. The child expressed feeling pressure from school staff to be
a 'role model' for other children. He identified struggling to connect with his
emotions and express these.
Intervention:
Theraplay approach targeting the clients emotional literacy, safety & security,
stability, confidence and self-esteem which are all required during a period of
transition.
Outcome:
Child and Youth resilience measure increased to "high resilience"
Client expressed improvement within school which has eased his anxiety. He's been
experiencing less pressure and feels more encouragement within the school
environment.
Emotional literacy has increased as client reported an improved ability to connect
with and understand his emotions, and an ability to be mindful of other's emotions.
Parent reported an improvement in their child and felt the sessions were beneficial.
They noted child is less anxious and more able to identify what his worries are,
resulting in no longer negatively impacting his day-to-day life.
Strength and Difficulties questionnaire decreased to "normal".

Page 43

PRIMARY FEEDBACK
"It has made me feel
calmer, and I now
feel more able to
control my anger"
-Client
"Your service is
making GIRFEC
possible!"
-Head Teacher
"My child has
become more
confident and has
come out of his
shell, back to the
boy he used to be"
-Parent
"Counselling has
helped my child
feel less
apprehensive
about going into
secondary school"
-Parent
After a block of support we send a survey to the families for
feedback on our intervention. Due to the amount that we have
completed support with we have not received any responses to
our survey as yet.
We will continue to encourage parents to complete this, and
will display the findings from future responses here.

Page 44

1st July - 30th September 2023
Quarterly
Report

Page 45

SECONDARY
REFERRAL DATA
Total YP Referral to us this Quarter 125
YP completed this Quarter 44
YP Opted out 10
Care
Experienced
3
Re-Requests
10

Page 46

SECONDARY
REFERRAL DATA
S2
34
S3
30
S4
22
S5
19
S1
11
S6
9
School Staff
102
Parents
9
Self
7
Social Services
3125
Female
81
Male
40
Prefer not to say
3
Non-Binary
1
125
125
Gender
Referred by
Year Group

Page 47

0 25 50 75
Abuse - 10 
Academic - 6
Anger - 18
Anxiety - 69
Behaviour related - 4
Bereavement - 13 
Bullying - 10
Low Mood - 7 
substance Misuse - 9
Eating disorder - 9
Family difficulties - 37
Illness - 6 
Relationship difficulties - 69
Self-worth - 10
Self-Harm -23
Stress - 6
Suicidal Ideation - 9
Financial -2
Caring Responsibility - 5
Sexual Identity -3
SECONDARY REFERRAL DATA
Referral Reasons
Our report this quarter shows increased referrals and a better
understanding of the service. We have noticed great attendance rates in
A&B at 93% .
We have more than doubled our referrals, with counsellors and managers
staying curious about the schools and the area. Noticeably, relationship
difficulties are the joint leading reason for referral.
We are proactively promoting the-exchange at lower referring schools by
reaching out to practitioners and services based in the schools.
The Exchange are pleased with the counsellors' efforts and will continue to
build on this.
Counsellors have attended the hostel in Oban and Dunoon and met the
hostel officers and yp. 
A Drama workshop was attended in Lochgilphead, giving yp access to the
counsellor as difficult topics were addressed in the show. We have also
visited Oban youth café; this was a great place to connect with yp in the
area.

Page 48

0 10 20 30 40
Campbeltown-14
Dunoon Grammar-8
Hermitage - 34
Islay High -16
Lochgilphead Campus - 10
Oban high School - 27
Rothesay -9
Tarbert Academy - 6 
Tiree High school - 0 
Tobermory - 1
SECONDARY REFERRAL DATA
Referrals by Schools
We will continue to attend events and we are planning a talk in
Lochgilphead involving a former pupil who has battled
anorexia. We believe our visibility is increasing , not only will
this aid referrals but will help us be a familiar fixture in the
community.
D-exy is becoming a firm , welcome addition to our services,
the online platform now offers counselling appointments, and
we feel this will help address the issue around EMBSA. D-exy
won Best Wellbeing product this week at the MHWB Wales
Awards.
In the months ahead we have a discussion forum arranged
with Educational Psychologists to discuss Parental
engagement, various visits to schools and the HT conference
in November. All in all, we are looking forward to a very busy
term.

Page 49

S1 S2 S3 S4 S5 S6
Abuse
Academic
Anger
Anxiety
Behaviour related
Bereavement
Bullying
Depression
Family difficulties
Relationship Difficulties
Self-Harm
Self-worth
Stress
Sexual Identity
Suicidal Ideation
Eating disorder
Substance Misuse
Caring Responsibility
Illness
Financial concerns/poverty
75
50
25
0
SECONDARY REFERRAL DATA
Referral Reasons by year group

Page 50

YP who have received support this quarter 91
YP who have completed support 44
YP who have improved 79%
Average Start Scores 22
Average End Scores 14
SECONDARY OUTCOME DATA
Onward referral
to CAMHS
3
YPCORE clinical outcome scores
Start
End
79%
Felt less
distressed

Page 51

Case study 1
F-S4
Referral from school
Referral reason; Social anxiety, breakdown of relationship and self-harming.
YP CORE reduced from Severe to moderate
Resilience audit
Resources identified as being under resourced; self-regulation, guidance and autonomy.
Client stated she would like to use counselling to explore how to cope with anxiety which
the client has identified as a trigger for self-harming. Client also would like to explore her
relationships.   
Focus
Health and safety education on self-harming hygiene and wound care. Box breathing and
sensory grounding technique introduced. Explored clients support network. Aided in
identifying influences in client’s life. Explored Clients Values, principles and interests and
if these values, principles and interests are identified in her relationships. Exploration of
self. Exploration of relationship and breakdown of relationship. Aid in self-regulation.
Outcome
Client has stopped self-harming. Anxiety and self-confidence have improved due to
meeting like-minded pupils and participating more in school groups. Client stated she
had been feeling more confident in social situations. Music teacher has seen a change in
client’s confidence and ability to speak in class. Client is expressing her views and
engaging with others in class.YP stated she is concentrating on helping herself feel
happier rather than looking outwardly for others to make her happy. YP stated she has
stopped trying to please others. 
SECONDARY CASE STUDY

Page 52

Case Study 2
F-S3
Referral reason; Negative thoughts, anxiety and panic attacks. Client describes constant
high alert.
YP CORE score reduced form Moderate to Mild 
Resilience audit
Client stated she would like to feel more confident and less anxious around people and in
social events. Supportive networks, self-regulating and optimism were identified as under
resourced.
Focus
Explored clients ACES around traumatic events. Aided in identifying supportive network
by developing a creative support network diagram. Aided in self-regulating through
exploring felt emotions and introduced a mood play list. Explored/Helped in increasing
client’s optimism through allowing the client a safe space to talk freely and identify past
happier times. The introduction of a mood board or journal helped positivity and
optimism in the here and now as well as empowered the client by exploring wants and
needs while identifying what she does not want.
Outcome
Panic attacks and anxiety has improved due to client engaging in set coping strategies
such as 5 finger breathing and sensory grounding techniques. Collaborative work of
counsellor and pastoral care staff to help implement allocated time out passes when
possible. Client stated emotional explorative work helped client identify her felt emotions
between sessions. Clients’ family stated to guidance staff that client seemed less anxious
and more optimistic. 
SECONDARY CASE STUDY

Page 53

SECONDARY FEEDBACK
"I
0 25 50 75 100
I feel better about myself
I feel more able to deal with my problems
I feel more able to manage my feelings
My relationships with others have improved
I am able to concentrate on the work I need to do
Things have improved at home
0 25 50 75 100
I felt really listened to 
I felt properly understood
The Counsellor offered me new ways to look at things
The counsellor gave me good advice
My thoughts and feelings were respected
I felt important and valued
I was able to talk about the things that bothered me
The counsellor helped me to get support from others
"Counsellor helped me to work
on building my confidence
which enabled me to have
some difficult conversations
with my parents that had been
worrying me for month, this is a
huge relief, I feel much less
anxiety and I am sleeping
better.”
“ I have been more able to
identify where my anger is
triggered most and feel more
equipped at regulating my
emotions, I feel much calmer
and more in control which in
turn has helped how I feel about
myself and my relationships.”
“It's lovely for me to see that I am
made of so many nice things. I
always knew that my friends and
family are important to me but I
didn't realise how much they all
make up the person I am. I know
that weight and appearance are
only a small part of who I am''.
“You have helped me work
through a lot of my self-esteem
issues and I have actually taken
my little brother swimming for
the first time which I haven't
been able to do before, due to
body image issues.”

Page 54

PRIMARY
REFERRAL DATA
Care Experienced
1
Total Children Referral to us this Quarter 32
Children closed at point of screening 1
Children undergoing screening 5
3
Re-referrals

Page 55

0 5 10 15 20
Academic - 2
Anger - 6
Anxiety - 19
Behaviour - 9
Bereavement - 4
Caring Responsibility - 1
Depression - 5
Family Difficulties - 13
Relationships with others -8
Self-harm - 2
Self-worth - 2
PRIMARY REFERRAL DATA
Referral Reasons
This quarter our primary service has continued to grow, we have now had referrals from 35 schools in
Argyll & Bute and are pleased to have reached rural primary schools such as Gigha and Mull. We have
been continuing to strengthen our relationships with schools which has resulted in us now being
invited to parents evenings. We’ve also been asked to deliver a workshop at John Logie Baird Primary
in the next quarter, this will be will be an introduction to our service for the children and the teachers
working in the learning centre.
Pupils that we previously supported in the primary service have now accessed our secondary school
service. Parents and school staff of these clients commented on the continuity of our service and the
comfort that this has brought.
We have attended the Addressing Non Attendance programme which has been a great way to network
with school staff and the wider multidisciplinary team in Argyll & Bute.
This quarter we’ve connected with schools nurses, nurture workers and ASN workers within the
schools and are establishing a connected way of working. We have now become more established in
the Oban and Lochgilphead area and have been receiving regular referrals from schools in these
areas. We continue to work creatively with schools and offer a hybrid of remote and face to face
support tailored to each clients needs.
Feedback continues to be positive from school staff, parents and the children. We work hard to be
adaptive, flexible and responsive to the services needs and look forward to continue to build on this in
the next quarter.

Page 56

REFERRALS PER SCHOOL
0 1 2 3 4
Cardross Primary School
Castlehill Primary School
Clachan Primary School
Colgrain Primary School
Craignish Primary School
Dalintober Primary School
Dalmally Primary School
Dunbeg Primary School
Gigha Primary School
Inveraray Primary School
John Logie Baird Primary School
Kirn Primary School
Lochdonhead Primary School
Luss Primary School
North Bute Primary School 
Rhu Primary School
Rockfield Primary School
Rothesay Primary School
St Columba's Primary School 
Strachur Primary School
Taynuilt Primary School
4
3
1
1
1
1
1
1
1
3
1
2
1
1
1
1
2
1
1
1
3

Page 57

P4 P5 P6 P7
Academic
Anger
Anxiety
Behaviour Related
Bereavement
Caring Responsibility
Depression
Family Difficulties
Relationships with others
Self-harm
Self-worth
20
15
10
5
0
PRIMARY
REFERRALS DATA
Referral Reasons by year
group

Page 58

PRIMARY
OUTCOME DATA
Children who have received support this quarter 37
Children completed support 8
Children closed at point of screening 1
Children who reported an improvement (using CYRM) 89%
Parents who reported an improvement (SDQ) 81%
Onward referral to
CAMHS
1
This quarter we have completed support
with 8 clients.
We've closed a further 5 clients and below
is a breakdown:
4 referrals for children under 10
1 was closed at point of screening
Reason: support not currently required

Page 59

PRIMARY CASE STUDY
Case Study
Gender: Female, Year: P.7
Referral Reason
Anxiety
Relationships with others
Assessment
Child assessment: Child and Youth Resilience Measure 'low resilience'
Strength and Difficulties Questionnaire 'high difficulty'
Narrative
Client struggling with peer relationships in school , low self-esteem and anxiety.
Reported feelings of self-doubt and often finds it difficult to express how she feels.
Confidence, self esteem and emotional regulation were areas that the child
identified as under-resourced. Child responded quickly to input, was engaged
throughout and her CORS scores showed a weekly increase.
Intervention
Focused on developing emotional intelligence through Thera-play activities, which
encouraged healthy expressions of emotion. Promotion of positive thought cycles
to improve optimism. Resulted in an increase in confidence and self-esteem.
Strategies and resources targeting self-doubt and emotional regulation were also
explored.
Outcome
Child and Youth Resilience Measure increased to ‘moderate/ high resilience’
Strength and Difficulties Questionnaire decreased to ‘normal’
Client reported a significant improvement in mood and self- confidence, enabling a
healthier approach to the difficulties she had been experiencing.
She expressed feeling more confident about change and the unknown as a result  of
her sessions , this was  supported by parents and school teacher.
Emotional intelligence and self-regulation improved.

Page 60

PRIMARY CASE STUDY
Case Study
Gender: Female, Year: P6.
Referral Reason:
Severe separation anxiety and school refusal.
Assessment:
Child assessment: Child and Youth Resilience Measure 'low/ moderate resilience'
Strength and Difficulties Questionnaire 'very high difficulty'
Narrative :
Stability & predictability, self-esteem, confidence and self-reflectiveness were
identified as under-resourced areas. The client has experienced severe separation
anxiety after the loss of her Dad at a young age. Struggles to leave mum, as fears
that something bad will happen to her. Client often complains of sore
stomach/sickness  so she can stay at home with mum. Client stopped going to extra
curricular activities due to anxiety. She struggles to sleep alone and often refuses to
sleep unless with mum.
Intervention :
Sessions using Thera-play techniques to focus on the improvement of self
confidence , self esteem and to provide ways of managing and regulating anxiety. 
Self-reflective exercises helped the client to identify moments  and helped her to
explore how she felt within these moments.
Outcome :
Child and Youth Resilience Measure increased to 'moderate/ high resilience'
Client engaged well in the sessions and reported an improvement in her confidence
and self esteem.
During the support she expressed the want to return to extra curricular activities,
she achieved this and her mum noted the improvement in the management of her
anxiety. Mum reported feeling pleased and relieved with the support.
Client became more focused in school and was more able to manage time away from
mum .

Page 61

PRIMARY FEEDBACK
"Feels there has
been an 100%
improvement. My
child is more positive
and able to tell me
how she is feeling.”
-Parent
"I am proud of the
progress I have made ,
and feel more able to
manage my anxiety”
- Child
“I feel very involved in
this process and feel
better equpped to
support my childs
emotional needs”
-Parent
"The collaboration your
service has with parents
and school staff is making
a massive difference to
our pupils”.
-Headteacher
After a block of support we send a survey to the families for
feedback on our intervention. Due to the amount that we have
completed support with we have not received any responses to
our survey as yet.
We will continue to encourage parents to complete this, and
will display the findings from future responses here.

Page 62

34 young people have visited our DEXY site and chose to tell us
they were from Argyll & Bute.
D-EXY is receiving positive praise from pupils and also from school staff , and was utilised over the
summer holidays and we anticipate will also be the case in the October break. We supported young
people over the summer who sucessfully booked sessions via D-EXY and were allocated a counsellor for
online sessions. 
Which schools have been accesssing D-EXY?
Dunoon Grammar -21
Oban High School - 8
Campbeltown Grammar 8
Rothesay Academy - 6
Lochgilphead Joint Campus - 4
Pupils from Rothesay Academy and Dunoon have gone on to sign
up for memberships with D-EXY. The age range of pupils actively
engaging with D-EXY range from 13-16 . 
How are people young people in Argyll&Bute accessing D-EXY?                                                                                  
72.4% Mobile                                                                                  
26.9% Desktop                                                                                   
0.7% Table
T                                                                                             Top topics 
Anxiety, Depression ,           
Self-harm, Exam stress 
Past 90 days