Democracy Spraffa

Care Experienced Children and Young People

Argyll and Bute Council · 14 December 2023
Back to Community Services Committee — 14 December 2023 and its agenda

Text extracted from the council's PDF. Layout and reading order may differ from the original.

Original council PDF · Download plain text

Page 1

ARGYLL AND BUTE COUNCIL         COMMUNITY SERVICES COMMITTEE 
EDUCATION                                     14 DECEMBER 2023 
CARE EXPERIENCED CHILDREN AND YOUNG PEOPLE 
1.0 EXECUTIVE SUMMARY 
1.1 The main purpose of this report is to provide the Community Services
Committee with an update on actions being taken within the Education Service
to support Care Experienced Children and Young People to achieve the best
possible educational outcomes. 
1.2 The report also details the expenditure against the grant allocated by Scottish
Government to Argyll and Bute for session 2022/23 from the Scottish
Attainment Challenge Care Experienced Children and Young People Fund. 
1.3 Recommendations 
It is recommended that Community Services Committee: 
a) Continues to endorse the work undertaken by Argyll and Bute Education
Services as part of the Corporate Parenting Board to improve the educational
attainment and life chances of Care Experienced Children and Young People. 
b) Notes that the spending plan for the grant allocated by Scottish Government
to Argyll and Bute for session 2022/23 from the Scottish Attainment Challenge
Care Experienced Children and Young People Fund has been produced and
monitored by the Education Lead for Care Experienced Children and Young
People, in consultation with key partners and specifically the Social Work
Lead for Care Experience, the Chief Education Officer and Chief Social
Worker. 
c) Agree the attainment funding for Care Experienced Children and Young
People will support the continued input from the Care Experienced Education
Team (Virtual Head Teacher and Health and Wellbeing Liaison Officers). 
d) Agree that the Chief Education Officer continues to provide updates on the
improved outcomes for Care Experienced Children and Young People to the
Corporate Parenting Board/Community Services Committee.

Page 2

ARGYLL AND BUTE COUNCIL          CUSTOMER SERVICES COMMITTEE 
EDUCATION                                    14 DECEMBER 2023 
CARE EXPERIENCED CHILDREN AND YOUNG PEOPLE 
2.0 INTRODUCTION 
2.1 Corporate Parenting is the responsibility that all local authority bodies in
Scotland have for children and young people who are Care experienced under
the Children (Scotland) Act 1995 and this cohort are known as Care
Experienced Children and Young People (CECYP). 
2.2 The establishment of Argyll and Bute’s Corporate Parenting Board was central
to the Council response to improving outcomes for Care Experienced Children
and Young People and care leavers. It was also a key element of the Getting it
Right for our Care experienced Children’s Improvement Plan alongside our
Education Strategic Plan 2022-2024. 
2.3 As employees of the local authority, education staff are Corporate Parents and
have a clearly defined role to play alongside the other 23 Corporate Parents
defined in Schedule 4 of the Act.  Staff working in education require to be aware
of the unique role which they play in ensuring that care experienced children and
young people experience a positive learning environment, strong, nurturing
relationships and are supported to achieve positive destinations as they move into
adulthood.  Senior leaders require to ensure support and ongoing professional
learning opportunities for education staff to allow them to fulfil this crucial role. 
This is clearly stated in the Framework on Supporting Care Experienced Children
in Education settings in Argyll and Bute that which launched in January 2017.   
2.4 During session 2022/23 we have continued to build on the significant
developments during the previous sessions to further support the educational
experiences and outcomes for our children and young people in Argyll and Bute. 
A Virtual Head Teacher for CECYP was appointed on 17th April 2023, replacing
the post of Principal Teacher for CECYP, demonstrating the ongoing
commitment from Education Services to ‘Keep the Promise.’ (Keeping the Promise
implementation plan - gov.scot (www.gov.scot) 
3.0 RECOMMENDATIONS 
It is recommended that the Community Services Committee: 
a) Continues to endorse the work undertaken by Argyll and Bute Education
Services as part of the Corporate Parenting Board to improve the educational
attainment and life chances of Care Experienced Children and Young People.

Page 3

b) Notes that the spending plan for the grant allocated by Scottish Government
to Argyll and Bute for session 2022/23 from the Scottish Attainment Challenge
Care Experienced Children and Young People Fund has been produced and
monitored by the Education Lead for Care Experienced Children and Young
People, in consultation with key partners and specifically the Social Work
Lead for Care Experience, the Chief Education Officer and Chief Social
Worker. 
c) Agree the attainment funding for Care Experienced Children and Young
People will support the continued input from the Care Experienced Education
Team (Virtual Head Teacher and Health and Wellbeing Liaison Officers). 
d) Agree that the Chief Education Officer continues to provide updates on the
improved outcomes for Care Experienced Children and Young People to the
Corporate Parenting Board/Community Services Committee. 
4.0 DETAIL 
4.1 In 2018, as part of the National Improvement Framework for Scottish Education
and Attainment Scotland Fund (a targeted initiative focused on supporting
young people affected by poverty and deprivation across Scotland), specific
funding was directed towards supporting Care Experienced Children and
Young People (CECYP). The term 'care experienced' is now a widely used term
within the sector to describe any person who has experience of being in care,
regardless of their placement length or type, or their age; this term is used (as
opposed to the statutory term ‘Looked After Children') to ensure that our
practice is inclusive and provides for all groups of young people who experience
care. 
4.2 As at October 2023, we have 265 Care Experienced pupils in our education
settings (2-18).  136 are “Currently Looked After”.  Of those, 103 are looked
after by Argyll and Bute and 33 children have been placed in Argyll and Bute
from other Authorities.  The additional 129 Care Experienced children and
young people in our settings have a status of “Previously Looked After”. 
These figures refer to pupils in Early Years, Primary, Special and Secondary
settings.  Argyll and Bute also looks after 26 children who are placed in other
authorities through residential, kinship or foster placements. 
4.3 Argyll and Bute Council was awarded a specific grant of up to £127,400, payable
over the current academic year 2022/23.  As previously agreed with the Scottish
Government, the Council has used earmarked reserves containing underspends
from the Care Experienced grant to supplement the 2022/23 specific grant. 
Below is a breakdown of the projected spend for session 2022/23: 
ITEM AMOUNT
Staffing £151,488
Support Activities/Resources £2,121

Page 4

Travel and Subsistence £6,184
Cool2Talk Contribution £2,000
Staff Training 0
Total projected expenditure £161,793
Funded by:
2022/23 Scottish Government grant  £127,400
Earmarked Reserves £34,393   
Staff Training shows ‘0.’ However, it should be noted that the Care Experienced
Education Team continue to access a variety of training including Argyll and Bute
online learning, school based training and from external providers such as Each
and Every Child, The Promise and Who Cares Scotland.   
4.4 Data on attendance, exclusions and attainment has been provided throughout the
last session to the Corporate Parenting Board and to the Community Services
Committee and a summary outline is found below: 
4.4.1 EXCLUSIONS 
In December 2022 the Education Service updated the management circular in
relation to Managing Exclusions in Schools.  This updated guidance includes a
comprehensive checklist which considers individual circumstances and additional
considerations for care experienced children if a school exclusion is being
considered for them.  When an exclusion is being considered for a care
experienced pupil, the Head Teacher/Campus Principal must discuss the reasons
for this consideration with the Head of Service for Education and outline clearly
how an exclusion will support improvements in their agreed education targets. 
We have met our target to have less than 5 care experienced children and young
people excluded during the 2022-23 session. The updated guidance continues to
ensure any CECYP who has been excluded is listened to and supported during
this time.  It also ensures that schools have planned appropriately for increased
support post-exclusion, and that arrangements for regular monitoring and review
when the child returns to the education setting are in place.   
0
50
100
150
200
250
300
350
2019/20 2020/21 2021/22 2022/23
CECYP Exclusion Data
No.of CECYP in session No. of CECYP Excluded

Page 5

The target for 2023-24 is to have less than 3 care experienced children and
young people excluded.  We remain committed to finding alternative solutions to
exclusion and aim to ensure our CECYP feel included. 
4.4.2 ATTENDANCE
The total average attendance figure across primary and secondary schools of
our CECYP at 12th June 2023 was 87.44%.  Primary attendance is 91.4% and
Secondary is 82.8%.   
Nationally, attendance continues to be an area of focus.  Scottish Government
school attendance and absence statistics are collected every two years and the
2020/21 figure of 92% attendance is down from 93% in 2018/19. Our
attendance data reflects this, but with a sharper focus given the circumstances
of this cohort. 
The tables below compares our target attendance figure to our Corporate
Parenting Board attendance target.   
Please note these figures are subject to change due to the Attendance,
Absence and Exclusions census. 
The Virtual Head Teacher (VHT) has updated the attendance monitoring system
to provide weekly comparison data for each pupil. This has facilitated dialogue
between the VHT and individual schools for 75 individual CECYP, leading to
greater scrutiny around absence and targeted interventions, providing an extra
layer of support for our CECYP.  Qualitative data behind the percentage figures
has led to a range of supports include links with the Care Experience Educations
Team (CEET), linking to Educational Psychology colleagues and wider partner
agencies to provide whole family support. 
The VHT is a member of the multi-agency Maximising Attendance working group
and liaises with colleagues across these agencies to ensure all attendance
supports are considered.  Education staff across the authority have the
opportunity to take part in Addressing Non-Attendance training.  To ensure
consistency of approach, the VHT is undertaking this training. 
The VHT tracks and monitors our CECYP as if they attended one school and is
currently developing a tracking and monitoring system specifically for this cohort. 
The medium term intended outcome is to have breadth and depth of data for each
94.5
91.4
0 20 40 60 80 100
Target
Actual
Primary  Attendance
% to 21/6/23
89.5
82.8
0 20 40 60 80 100
Target
Actual
Secondary Attendance
% to 12/6/23

Page 6

learner as they progress through their educational journey, leading to early
intervention.  The long term intended impact is to identify and address themes,
ensuring required interventions are specific and personalised to individual children
and young people.   
4.4.3 PROGRESS AND ACHIEVEMENT DATA 2022 - 23
CECYP, P1 – S3, BROAD GENERAL EDUCATION
The following attainment data relates to care experienced learners across Argyll
and Bute.  This data demonstrates the attainment picture for care experienced
learners across all stages.  Progress and Achievement Data in Literacy and
Numeracy at June 2023 for 207 pupils between P1 and S3 was as follows: 
Stage LT
%
Read
%
Write
%
Numeracy
%
P1 achieved early (AE) 44 33 33 40
P2 (AE) working towards
first
74 63 47 63
P3 (AE) working towards
first
100 100 100 100
P4 achieved first (AF) 59 35* 24** 29***
P5 (AF) working towards
second
75 72 69 69
P6 (AF) working towards
second
91 86 82 86
P7 achieved second (AS) 83 74 52 57
S1 (AS) working towards
third
72 67 56 72
S2 (AS) working in third
and fourth
69 62 65 50
S3 achieved third level 67 67 67 63
S3 achieved fourth level 30 33 30 13 
For information: to achieve the level in Literacy 3 components must be
achieved at that level – listening and talking/reading/writing. 
Achievement of a level information: 
For information: 
• Early level – by end of P1
• First level -   by end of P4
• Second level -  by end of P7 
• Third/Fourth level -  end of S3 
• 
These levels can be achieved earlier or later for some learners.  Learners with
complex needs can follow individual milestones, and are not included in this
data due to small numbers. 
It is worth noting the percentage of children in P4 are on the cusp of achieving
first level:

Page 7

* 40% on cusp
**  47% on cusp
*** 47% on cusp 
SCOTTISH QUALIFICATION AUTHORITY ATTAINMENT DATA 2022-23
ALL COURSES
Please note this attainment data is prior to the appeals process and to full
attainment data being published by Insight. 
A B C Pass D
National 4           0.00% 0.00% 0.00% 100.00% 0.00%
National 5           8.99% 25.84% 25.84% n/a 22.47%
New Higher           4.55% 4.55% 22.73% n/a 31.82%
New Advanced
Higher  0.00% 100.00% 0.00% n/a 0.00% 
Authority National 4 results for all learners are above the national average by 12%
and we have maintained a 100% pass rate for this session. Scottish wide
provisional attainment statistics available here: Attainment Statistics - SQA 
5.8% of pupils between S4-S6 were not presented for exams, this is less than 4
learners.  There are specific reasons for this which include obtaining qualifications
at an appropriate level and following a personalised curriculum. 
LITERACY 
Level 4 100% pass rate
Level 5 A – C pass rate   85.7%   
A – D pass rate   100% 
Combined Level 4 and 5 (A-C) pass rate = 91.7%. Our target was 65%. 
NUMERACY
Level 4 Application of Mathematics   100%   
Mathematics    100%
Level 5 Application of Mathematics     50% B – C pass rate   
Mathematics       66% C – D pass rate 
Combined Level 4 and 5 (B-C) pass rate = 69%.  Our target was 60%. 
It should be noted that a small number of CECYP achieved National 3 levels
qualifications in literacy and numeracy.  61.5% of learners who were presented
for New Higher/New Advanced Higher achieved grades A – D, 31% achieved
grades A – C. 
Positive feedback has been shared with our CECYP from the VHT as appropriate. 
This includes learners who may not have achieved the results they hoped for, but
were recognised for their determination and offered support to identify next steps. 
ACIEVEMENT IN LITERACY / NUMERACY PROGRESS OVER TIME, S4 – S6

Page 8

For the following graphs, it should be noted that 2019 is the most comparable
year due to the pandemic and the way in which examinations were undertaken
and coursework delivered.  SCQF levels 4 and 5 Literacy and Numeracy are
achieved via the passing of National 4 or 5 English or Mathematics, or through
the completion of separate Literacy and Numeracy units at levels 4 and 5 which
do not require an examination. 
CECYP in S4 who have attained literacy and numeracy qualifications at SCQF
level 4/5.   
CECYP in S5 who have attained literacy and numeracy qualifications at SCQF
level 4/5.  (Cumulative attainment by the end of S5 based on original S4 roll).

Page 9

CECYP in S6 who have attained literacy and numeracy qualifications at SCQF
level 4/5.  (Cumulative attainment by the end of S5 based on original S4 roll). 
Summary
Although attainment levels in S4 are below the Virtual Comparator level, there is
a gradual increase each year since 2019.  For 2023, it is notable that pupils
progressed on to achieving SCQF 5 level. 
In S6, Argyll and Bute figures are comparable with the Virtual Comparator for
SCQF level 5 qualifications and exceed the Virtual Comparator for SCQF level 4
qualifications.
These graphs evidence that by engaging with school beyond school leaver age,
pupils can be supported to achieve national qualifications. Due to cohort numbers
and specific variations, caution should be exercised when comparing cohorts
Alongside authority attainment meetings, Designated Managers across our
schools are scheduled to meet with the VHT across the school year.  These data
driven meets focus on wellbeing, progress and achievement and aim to ensure
each CECYP has personalised interventions to support their inclusion and
attainment. 
The VHT is engaging in a cycle of visits to external education providers who
support Argyll and Bute care experienced children to scrutinise provision and
ensure the education needs of our young people are being met. 
DESTINATIONS 
Data collated at May 2023 has evidenced that 94% of our CECYP have achieved
a positive destination.  The remaining 6% have specific circumstances and are
being supported and signposted in relation to their needs.   
Leaver destinations as at May 2023 can be categorised as follows:

Page 10

60% continued in school education, 11.5% went on to Further Education and
Higher Education.  13.5% are in employment (paid and voluntary) with 9%
undertaking formal training.   
This is an extremely positive outcome with 94% of CECYP going on to achieve
positive destinations.  Our Year 2 target in the Corporate Parenting Plan was for
88% of leavers to move on to a positive destination. 
Scottish wide education outcome data for care experienced young people 2021
– 22 notes that 84.8% of care experienced young people went on to a positive
initial destination, compared to 95.7% of all children. 70.4% were in a positive
follow-up destination, compared to 93.5% of all children. Our authority data for
CECYP achieving a positive follow up destination exceeds the national
percentage for both care experienced and non-care experienced learners.   
We note that when working with such small numbers, a change in circumstance
for one or two young people can negatively impact the percentage figures.  The
VHT for Care Experienced Children and Young People has detailed information
in relation to the small percentage of individuals who continue to be supported to
achieve a positive destination.  For some, this is directly related to health issues
and partner agencies are making every effort to offer tailored support. 
The VHT works alongside school colleagues and partners from Skills
Development Scotland to ensure that each and every care experienced young
person is aware of their options for further education and employment and is
supported to access the required information through this transition period. 
Positive destination data for 2022 – 23 is currently being compiled and will be
reported on in 2024.

Page 11

4.5     Inter-agency links continue to be developed and strengthened between Social
Work, Health and Education.  This facilitates a solution focused partnership
approach which aims to ensure each young person, their needs and
circumstances are considered during the support planning process.  It should be
noted that the child/young person’s views and that of their family/carer/guardian
are essential and considered during any planning process.   
The Virtual Head Teacher represents the Education Service by reporting and
participating in working groups directly related to CECYP or the services around
them, including:
• Joint Resource Group 
• Corporate Parenting Group and associated Sub Group
• Maximising Attendance Group
• Kinship Panel
• Learning Reviews
• Trauma Strategy Group
• Universal Free School Meals
• Work Experience Group – VHT chairs
• Transition Focus Group – VHT Chairs
• Northern Alliance – Argyll and Bute link for CECYP 
These forums facilitate analysis of data, consultation, identification of areas for
improvement and best practice, ultimately leading to positive change for our
CECYP.   
To support the understanding around the role of the VHT, a briefing document
was shared with Health and Social Work and a meeting held with the Child and
Adolescent Mental Health team for CECYP.  This has increased the visibility of
the VHT role and provided opportunities for further collaboration. The VHT has
also presented at a Child Health Development Day to share CECYP priorities
within education. 
Recent feedback gathered from a survey shared with our partners evidences that
they have clear understanding of the role of the VHT and interactions have been
positive and helpful.  The VHT has been contacted directly by colleagues in health
and social work to support in individual cases, resulting in positive transitions,
inclusion and attainment for CECYP across the authority.   
The VHT has continued to build on the work undertaken by the previous post
holder to maintain and strengthen communication to make a difference for our
CECYP.  Improved communication links between education and partner agencies
has resulted in positive support for our CECYP, who feel heard when action
happens.  This has included support with medication, school transitions, settling
into new accommodation and working alongside chosen key adults. 
Future projects include a working group focusing on reducing stigma, linking with
the Participation Officer and our care experienced young people alongside wider
agency collaboration for a ‘Care Experienced Focus Week.’  This work is being

Page 12

actioned as a direct result of CECYP sharing their views at the Corporate
Parenting Board in May 2023. 
Through attendance at nationwide conferences –in person and online – the VHT
is highlighting the importance of CECYP and our aspirations for them within Argyll
and Bute.   
4.6 The Care Experienced Education Team currently consists of the VHT and four
Health and Wellbeing Liaison Officers.  This was complemented by three Lead
Additional Support Needs Assistants posts from January – October 2023. The
team supports operationally across Argyll and Bute, working directly with our
CECYP.  Interventions are personalised to each child and their context. 
Interventions include maintaining communication links between home and school,
supporting attendance, wellbeing and emotional regulation and targeted learning
support.  The VHT has committed to additional training and will share this with the
Care Experienced Education Team as appropriate to ensure consistency of
approach. 
During the course of this academic year over 40 CECYP have benefitted from the
Care Experienced Education Team input.  Following a timetable review in April,
part of the team were redeployed and in May 2023 we piloted early intervention
support in one of our Early Learning and Childcare settings.  Qualitative feedback
from the setting practitioners has evidenced the positive impact on educational
attainment, particularly literacy and numeracy.  One child in particular has grown
in confidence, leading to higher engagement and increased skills development.   
Learner feedback remains essential to informing our approach.  Throughout May
and June we have surveyed our CECYP as part of our self-evaluation process. A
range of questions in relation to the support received from the Care Experienced
Education Team were asked.  This feedback supports identification of the type of
support important to our children and young people and allows us to plan to meet
these needs.  It also informs individual support, Care Experienced Education
Team staff training needs, evidences the impact of the interventions and
continues to feed in to our improvement journey. Thirty eight learners completed
our ‘Learner Voice’ survey. Below is a sample of responses in relation to how our
CECYP feel they are being supported by our operational team.

Page 13

Qualitative data shows that after working with a team member, learners felt more
confident in their ability and felt higher levels of happiness than prior to working
with the team member. 
The Care Experienced Education Team have completed progress reports for
each child and young person they have supported.  These reports, learner voice
and practitioner feedback inform our next steps and intervention timetable to
ensure children and young people continue to feel heard and supported and make
progress in their learning. 
4.7 Argyll and Bute Education Service have demonstrated their continued
commitment to our CECYP by creating the senior leadership role of VHT from
April 2023. This supersedes the post of Principal Teacher, bringing further
credibility to this leadership role.  The VHT works at a strategic level with a focus
on improving the educational outcomes for all CECYP across the authority. 
Current research evidences that having an additional layer of support with a
specific focus on care experienced children and young people has positive
impacts. Advocating for the needs and rights of these children, leads to greater
attainment and achievement.  There are now 17 authorities in Scotland with VHTs
in post. The VHT regularly links with the CELCIS (Centre for Excellence for
Children’s Care and Protection) network of Virtual Head Teachers. The network
is a catalyst for action and since being in post the VHT has connected to share
practice and linked to support across authority transitions, leading to greater
information sharing and preparation for learners who have a need to transfer
across authorities. Opportunities to connect with VHTs out-with Scotland have
also been explored and a partnership link established with a Virtual School in
England where VHTs are a statutory requirement. 
There is agreement across the VHT network that collating data needs to be
explored further.  The VHT participated in discussion recently that has led to this
topic being placed on a future agenda.  The VHT continues to develop a system
to support tracking and monitoring and works closely with education colleagues
to analyse data across key areas. 
To raise the profile of CECYP, the VHT: 
• Attended all Argyll and Bute Head Teacher meetings.
• Met with key partners to highlight the role and how the Care
Experienced Education Team can support operationally and
strategically.

Page 14

• Issued a briefing note to Parent Council Chairs on the VHT role to
ensure clarity around the remit. 
• Created training slides that all staff engaged with during the August
2023 in-service mandatory training.
• Will meet with student teachers training with The University of the
Highland and Islands to highlight our Corporate Parenting
responsibilities and The Promise. 
• Explore creation an ‘X’ (Twitter) profile to share information, best
practice and signpost to services.  
• Ongoing physical school visits by the VHT – both in Argyll and Bute
and specialist partner providers across other authorities to ensure the
education needs of our CECYP are being met.
• Working with another local authority to design Designated Manager
training.
• Deliver training across the academic year to encourage schools to
participate in the Education Scotland ‘Keeping the Promise Award
Programme.’ 
Survey results evidence that colleagues in educational establishments have
interacted with the CE Team, positively, a majority note interaction with the VHT
since mid-April:
Contact from educational settings across the authority with the VHT has
increased significantly.  This includes seeking clarity on children who may have
been previously care experienced alongside requests for whole family support. 
This increased communication evidences that the profile of our care experienced
children and young people and the role of VHT continues to be raised. 
Across our primary and secondary settings, improvements to the in class
registration process are phasing in. Learners who are care experienced will be
discreetly identified ensuring teaching staff have the required information to tailor
support and build positive relationships.

Page 15

In November 2023, our senior leaders and Head Teachers from the across the
authority meet at conference where the focus is Inclusion and Wellbeing. 
Information sharing and care experienced learner voice will form an integral part
of the day.  Care experienced young people from Argyll and Bute will have the
opportunity to speak directly with the Children and Young People’s Commissioner
for Scotland.   
Going forwards, self-evaluation exercises alongside the collation of survey data
will be undertaken to inform the next steps of the improvement journey to support
our CECYP.  The VHT has identified areas for review and is being supported by
Heads of Service and Education Managers to explore these further. 
5.0 CONCLUSION 
5.1 The Education Service continues to maintain momentum and make significant
improvements for our Care Experienced Children and Young People across
Argyll and Bute in line with our Corporate Parenting Board and Education Service
targets. Our commitment to ensuring all our CECYP have what they need to thrive
is unwavering.  We will continue to address raising attainment and closing the gap
for Care Experienced Children and Young People in session 2023/24. 
6.0 IMPLICATIONS 
6.1 Policy – None 
6.2 Financial – Appropriate allocation of the Care Experienced Children and
Young People Fund Grant 
6.3  Legal – The statutory duties of the Children (Scotland) Act 2020 and all
previous relevant acts will be met. 
6.4  HR – None 
6.5  Fairer Scotland Duty:  Providing equity and inclusion to meet the needs of all
young people. 
6.5.1   Equalities - protected characteristics – All legislative requirements will be met
6.5.2   Socio-economic Duty – N/A
6.5.3 Islands – No differentiated impact. 
6.6. Climate Change – None 
6.7      Risk – Ongoing scrutiny and audit will provide better outcomes for Care
Experience Children and Young People. Sustainability and future-planning will
mitigate future risk. 
6.8  Customer Service – Improvements in service to meet individual needs are
being sought

Page 16

Douglas Hendry, Executive Director with responsibility for Education                                                    
Councillor Yvonne McNeilly, Policy Lead for Education 
Jen Crocket, Head of Education: Wellbeing, Inclusion and Achievement (Chief
Education Officer) 
For further information contact: 
Jen Crocket, Chief Education Officer/ Head of Education- Wellbeing, Inclusion and
Achievement
jennifer.crockett@argyll-bute.gov.uk