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Agenda reports pack

Argyll and Bute Council · 14 August 2024
Back to Oban Lorn & the Isles Area Community Planning Group — 14 August 2024 and its agenda

Text extracted from the council's PDF. Layout and reading order may differ from the original.

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Kilmory, Lochgilphead, PA31 8RT
Tel:  01546 602127  Fax:  01546 604435
DX 599700 LOCHGILPHEAD
7 August 2024 
NOTICE OF MEETING 
A meeting of the OBAN LORN & THE ISLES COMMUNITY PLANNING GROUP will be held  BY
MICROSOFT TEAMS on WEDNESDAY, 14 AUGUST 2024 at 2:00 PM, which you are requested
to attend. 
Douglas Hendry
Executive Director 
BUSINESS 
1. WELCOME AND APOLOGIES 
2. DECLARATIONS OF INTEREST 
3. MINUTE OF THE OBAN, LORN AND THE ISLES AREA COMMUNITY PLANNING
GROUP, HELD ON WEDNESDAY 8 MAY 2024 (Pages 5 - 12) 
4. GOVERNANCE 
(a) Appointment of Vice Chair of the Oban, Lorn and the Isles Area
Community Planning Group (Pages 13 - 14) 
Report by Committee Manager, Argyll and Bute Council 
(b) Future Meeting Arrangements - Survey Results (Pages 15 - 22) 
Report by Committee Manager, Argyll and Bute Council 
5. ARGYLL AND BUTE HEALTH AND SOCIAL CARE PARTNERSHIP 
(a) Partner Update - Public Health (Pages 23 - 28) 
Report by Health Improvement Lead, Argyll and Bute Health and Social
Public Document Pack

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Care Partnership and Alcohol and Drug Partnership Coordinator, Argyll
and Bute Health and Social Care Partnership 
(b) Community Link Working (CLW) in Argyll and Bute (Pages 29 - 32) 
Report by Public Health Team, Argyll and Bute Health and Social Care
Partnership 
(c) Analogue to Digital Switchover and Telecare Update (Pages 33 - 38) 
Report by TEC Lead, Argyll and Bute Health & Social Care Partnership 
6. PARTNER UPDATES 
(a) Police Scotland Update (Pages 39 - 46) 
(b) Scottish Fire and Rescue Service Update (Pages 47 - 52) 
(c) UHI Argyll Update (Pages 53 - 54) 
(d) Argyll and Bute Third Sector Interface Update (Pages 55 - 56) 
(e) Opportunity for Verbal Updates 
7. COMMUNITY WEALTH BUILDING 
Presentation by CEO, Argyll and Bute Third Sector Interface 
8. INCLUDEM - YOUTH JUSTICE (Pages 57 - 58)  
Presentation by Dr David Gould, Associate Researcher, Includem 
9. COMMUNITY FOCUS 
(a) Isle of Luing's Participation Request Process - Cuan Ferry Timetable
(Pages 59 - 60) 
Report by Isle of Luing on Participation Request Process 
(b) Self Directed Support across Argyll and Bute (Pages 61 - 70) 
Presentation by Becs Barker Community Contacts, Carr Gomm 
10. CLIMATE CHANGE 
(a) Opportunity for verbal updates on community based initiatives 
11. WATER SAFETY SCOTLAND COMMUNICATION TOOLKITS (Pages 71 - 76)  
Report by Partnerships Lead – Community Planning, Argyll and Bute Council 
12. DATE OF NEXT MEETING 
The next meeting will take place on Wednesday 13 November 2024

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Oban Lorn & the Isles Community Planning Group 
Colin Buchanan (Chair)   
Contact: Stuart McLean, Committee Manager - 01436 658717 
Karen Campbell Senior Committee Assistant - 01631 567855

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MINUTES OF THE MEETING OF THE OBAN LORN & THE ISLES COMMUNITY PLANNING
GROUP HELD BY MICROSOFT TEAMS 
ON WEDNESDAY, 8 MAY 2024 
Present: Colin Buchanan, Luing Community Council (Chair)
Stuart McLean, Committee Manager, Argyll and Bute Council
Rona Gold, Communities and Partnership Manager, Argyll and Bute Council
Councillor Julie MacKenzie, Argyll and Bute Council
Councillor Kieron Green, Argyll and Bute Council
Robert Taylor, Scottish Fire and Rescue
Maureen Evans, Community Learning Services, Live Argyll 
Carol Flett, Oban, Lorn and the Isles Living Well Network
Theresa Bain, UHI Argyll
Jane Metcalf, Coll Community Council
Rachel Heald, Hope Kitchen
Rory Munro, Argyll and Bute Health and Social Care Partnership
Kirsten Johnston, Argyll and Bute TSI
Joan Best, Crossroads North Argyll
Seonaid Cameron, ACHA
Sergeant Matthew Shaw, Police Scotland
Charles Steuart Fothringham, Appin Community Council
Matthew Hall, Oban Youth Café
Jim Tolmie, Oban District Access Panel
Duncan Martin, Oban Community Council
Takki Sulaiman, Argyll and Bute TSI 
Attending: Councillor Willie Hume, Argyll and Bute Council
Rachael McGruer, Scottish Government Place Director
Debbie Maguire, Scottish Government 
Andrew Galloway, Local Democracy Reporter, Argyll and Bute 
1. WELCOME AND APOLOGIES 
The Chair welcomed everyone to the meeting and general introductions were made. 
Apologies for absence were intimated on behalf of: 
Councillor Jim Lynch, Argyll and Bute Council;
Michelle Mundie, ACHA;
Fergus Murray, Head of Economic and Development Growth, Argyll and Bute Council;
Kirsty McLuckie, Community Development Officer, Argyll and Bute Council;
Petra Pearce, Argyll and Bute TSI;
Jane Fowler, Head of Customer & Support Services, Argyll and Bute Council ;
Inspector Lee Page, Police Scotland;
Susan MacRae, Skills Development Scotland; and
Caroline MacArthur, NHS Highland. 
2. DECLARATIONS OF INTEREST 
There were no declarations of interest intimated. 
Public Document PackPage 5 Agenda Item 3

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3. MINUTES 
(a) Oban, Lorn and the Isles Community Planning Group 7 February 2024 
The Minutes of the Oban, Lorn and the Isles Area Community Planning Group
meeting held on Tuesday 7 February 2024 were approved as a correct record. 
Having noted the commitments of those in attendance, the Chair agreed to vary the order
of business. This Minute reflects the order in which discussions took place. 
4. APPOINTMENT OF CHAIR OF THE OBAN, LORN AND THE ISLES AREA
COMMUNITY PLANNING GROUP 
The Group gave consideration to a report providing information relating to the appointment
of Chair of the Oban, Lorn and the Isles Area Community Planning Group and outlined the
expected time commitment and information on the role. 
The Vice-Chair Colin Buchanan advised that he would be happy to stand for this position
and with there being no other nominations, this became the decision of the group. 
The Committee Manager advised that due to Colin’s new position, a report would be
considered at the next meeting seeking nominations to the Vice-Chair position. The
Committee Manager encouraged partners to consider whether this was a role that they
would be interested in fulfilling and if so to please contact him for further details. 
Decision 
The Oban, Lorn and the Isles Area Community Planning Group agreed that Colin
Buchanan be appointed as Chair. 
(Reference: Report by Committee Manager, Argyll and Bute Council, dated 8 May 2024,
submitted) 
5. COMMUNITY PLANNING PARTNERSHIP MANAGEMENT COMMITTEE
UPDATE 
The Group gave consideration to a report which outlined matters discussed during a
meeting of the Community Planning Partnership (CPP) Management Committee held on
10 April 2024. 
Stuart McLean, Committee Manager advised of a proposed new governance structure for
the Community Planning Partnership to assist in delivering actions from the Argyll and
Bute Outcomes Improvement Plan (ABOIP); updates to the Transport Infrastructure,
Housing and Community Wellbeing ABOIP outcomes; and progress with relevant projects,
including an update to the Terms of Reference for the Climate Change Working Group. 
Rona Gold, Community Planning Manager, provided clarification in relation to discussions
about the governance structure of the Community Planning Partnership, having noted
some disagreements with the proposals expressed at the Management Committee
meeting and within a report that featured on the agenda for this meeting. It was
highlighted that no decisions had been made in relation to this matter and partners would
be working together to ensure that the meetings taking place were meaningful, and
allowed as much time and resource as possible for action and progress on the ABOIP
outcomes. It was noted that a development session with CPP partners would be held in
June, and details of this session would be circulated to relevant partners in due course. 
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Decision 
The Oban, Lorn and the Isles Area Community Planning Group considered and noted the
contents of the report.
(Reference: Report by Committee Manager, Argyll and Bute Council, dated 8 May 2024,
submitted) 
6. UPDATE ON COMMUNITY COUNCIL INTERIM BY-ELECTIONS 
Consideration was given to a report which provided an update on the membership of
community councils in the Oban, Lorn and the Isles area following the closure of the
nomination period for the interim by-elections. 
Decision 
The Oban, Lorn and the Isles Area Community Planning Group considered and noted the
information provided. 
(Reference: Report by Governance Officer, Argyll and Bute Council, dated 8 May 2024,
submitted) 
7. ARGYLL AND BUTE HEALTH AND SOCIAL CARE PARTNERSHIP - PUBLIC
HEALTH 
(a) The Annual Report of the Director of Public Health 2023 (NHS Highland):
Medication & Public Health: Do the Right Thing 
Consideration was given to a public health update from NHS Highland. The update
focussed on The Annual Report of the Director of Public Health 2023 (NHS
Highland): ‘Medication & Public Health – Do the Right Thing. The report examined
public health challenges and the benefits and drawback of prescribed medicines,
with a focus on escalating levels of pharmacotherapy and its impacts on both
individuals, and the population and their environment, including the rise of antibiotic
resistance and the environmental pollution caused by medicines. 
The report also provided information on the following key issues: The Environment:
How medication can make out environment sicker; Hepatitis C: How medication is
transforming treatment and prevention; Social Prescribing: How an alternative to
medication can work; and Prescriptions for Pain: How medication can have long-
lasting effects on public health. A case study regarding how medication and other
measures can work together to improve health was also considered.
Decision 
The Oban, Lorn and the Isles Area Community Planning Group considered and
noted the information provided. 
(Reference: Report by Health Improvement Senior, NHS Highland, submitted) 
8. INCLUDEM - YOUTH JUSTICE 
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The Chair advised that David Gould, Associate Researcher, Includem was unable to
attend the meeting and it was noted that there was information on this item within the
agenda pack, for anyone to review. 
Decision 
The Oban, Lorn and the Isles Area Community Planning Group agreed to continue
consideration of this item at a future meeting. 
9. ARGYLL COMMUNITY HOUSING ASSOCIATION - ANNUAL UPDATE 
Consideration was given to an annual report from Argyll Community Housing Association
(ACHA) which provided information in relation to their stock in the Oban, Lorn and the
Isles area; investment programmes; the Warm Homes Fund project; Investment in
Sheltered Housing complexes; a review of ACHA’s sheltered housing services; allocation
and re-letting of properties; opportunities for communities to engage with planned Estate
Walkabouts; an ongoing consultation on ACHA’s Customer Involvement Strategy;  welfare
rights services; adaptations for vulnerable customers; success at the Scotland Housing
Awards, Scottish Energy Efficiency Awards and Tenant Advisory Service Nation
Excellence Awards; awards for local schools as part of ACHA’s 10 10 10 initiative; and the
feedback from customer satisfaction surveys.
The report also encouraged applications to ACHA’s Community Action Fund, advising that
a number of awards from the Fund had already benefitted local groups. 
Decision 
The Oban, Lorn and the Isles Area Community Planning Group considered and noted the
information provided.
(Reference: Report by Trainee Local Manager, Argyll Community Housing Association,
dated 8 May 2024, submitted) 
10. SCOTTISH GOVERNMENT - PLACE DIRECTOR 
Consideration was given to a presentation by Rachael McGruer, Place Director at the
Scottish Government. The presentation highlighted that the role of Place Directors is to
understand how public services can best work together and support partners to work with
communities across Scotland. The presentation also included information on Place
Directors responsibilities; the history of Place Directors with it being highlighted that they
have existed since 2008 and prior to 2022 were known as Location Directors; and
personal involvement such as attendance at CPP meetings and supporting visits for the
Permanent Secretary and Travelling Cabinet. 
Decision 
The Oban, Lorn and the Isles Area Community Planning Group considered and noted the
information provided. 
(Reference: Presentation by Place Director, Scottish Government) 
11. COMMUNITY WEALTH BUILDING IN ARGYLL AND BUTE - A FRAMEWORK
FOR ACTION 
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Consideration was given to a report and presentation in relation to Community Wealth
Building. The report confirmed that the Community Planning Partnership Management
Committee formally received the Community Wealth Building report commissioned in
2023 at its meeting of 10th April 2024. It was highlighted that the recommendations in the
report were categorised in five sections: spending; workforce; inclusive ownership;
finance; and land and property. 
It was noted that the Community Planning Partnership had requested that Area
Community Planning Group provide feedback in relation to the implementation and priority
actions identified in the report and appendices. 
Decision
The Oban, Lorn and the Isles Area Community Planning Group:
1. noted that a steering group of CPP partners oversaw the delivery and production of the
two reports at Appendix 1 and 2; 
2. agreed to forward any comments on implementation and priority actions within the final
report Community Wealth Building in Argyll and Bute: A framework for action at
appendix 1 following the meeting to the Committee Manager to pass to the CEO, Argyll
and Bute Third Sector Interface for consideration and action as appropriate; and  
3. agreed to forward any comments on the implementation and priority actions within the
two ‘Models of Opportunity’ at appendix 2 following the meeting to the Committee
Manager to pass to the CEO, Argyll and Bute Third Sector Interface for consideration
and action as appropriate. 
(Reference: Report by CEO, Argyll and Bute Third Sector Interface, dated 8 May 2024,
submitted) 
12. OBAN, LORN AND THE ISLES LIVING WELL NETWORK 
The Group gave consideration to an update and presentation from Carol Flett, Oban, Lorn
and the Isles Living Well Network. The presentation included information on who the
Living Well Network are and what they do; network events and meetings and the Living
Well Network priorities for Oban, Lorn and the Isles. 
Carol also advised that following the last meeting where concerns were raised around
optometry services she had gathered information from a number of people and wrote a
document detailing the challenges around this provision and that this was sent to the
Locality Planning Group. Carol suggested that she share the response with the Chair and
Jim Tolmie who had originally highlighted the issue then respond to the HSCP with a
specific list of questions. 
Decision 
The Oban, Lorn and the Isles Area Community Planning Group considered and noted the
information provided. 
(Reference: Presentation by Oban, Lorn and the Isles Living Well Network Co-ordinator) 
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13. PARTNERS UPDATE 
(a) Police Scotland 
Consideration was given to an update which provided information on the ongoing
work of the Service and information on staffing changes; the Neighbourhood Watch
Scheme; management changes; the monitoring of anti-social behaviour caused by
youths and bespoke areas of patrol and the National NHS project ‘Lifelines
Scotland’ which is a project aiming to support the Wellbeing of the emergency
services staff and volunteers in Scotland.
Decision 
The Oban, Lorn and the Isles Area Community Planning Group considered and
noted the information provided. 
(Reference: Report by Police Scotland, submitted) 
(b) Scottish Fire and Rescue Service 
The Group gave consideration to a report highlighting the Scottish Fire and Rescue
Service’s (SFRS) FQ4 review of local performance across Oban, Lorn and the
Isles for the period 2023-24. The report included information on the local firefighter
training plan; incidents during this period; unwanted fire alarm signals; road and
water safety campaigns; community engagement activities; East and West
Dunbartonshire and Argyll and Bute Local Senior Officer Activities and home fire
safety.  
Robert Taylor advised that the Scottish Fire and Rescue Service was currently
running a survey on the future of the service and that community engagement
events would be held in fire stations across Scotland. Further information on the
survey can be found at: Shaping Our Future Service: Your Say - Scottish Fire and
Rescue Services - Citizen Space
Decision 
The Oban, Lorn and the Isles Area Community Planning Group considered and
noted the information provided. 
(Reference: Report by Scottish Fire and Rescue Service, submitted) 
(c) Argyll and Bute Third Sector Interface Update 
Consideration was given to a report from Argyll and Bute Third Sector Interface
(TSI), which provided an update on actions taken during financial quarter four of
2023-24. The update included information in relation to changes to the Charities
(Regulation and Administration) (Scotland) Act 2023; local strategic partnerships;
the Community Wealth Building report; Community Planning Partnership
organisational changes; funding for 2024-2025; the Funders Fayre 2024 held in
Oban; a fourth year of funding of the Community Mental Health and Wellbeing
Fund; TSI Board member recruitment; testing of new models of co-location; work
by the Argyll and Bute Climate Action Network; the Sustainable Food Partnership
online event; consultations on a new strategy and a local sustainable funding
campaign; research proposal for mapping Argyll and Bute’s early intervention
services; and TSI’s hosting of a Wellbeing Development Manager post, funded by
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Macmillan Cancer Support and the Health and Social Care Partnership. 
Decision 
The Oban, Lorn and the Isles Area Community Planning Group considered and
noted the information provided. 
(Reference: Report by CEO, Argyll and Bute TSI, submitted) 
(d) Opportunity for Verbal Partner Updates 
Crossroads North Argyll 
Joan Best highlighted that Crossroads North Argyll provide respite for unpaid
carers and that as well as having the service in Oban they also have a service on
Mull and have started a service on Tiree. Joan advised that they can take referrals
from anyone and although they do have a waiting list of around 20 people they do
ask that if people know of anyone who could do with some help, then to advise
them to get in touch.  
Hope Kitchen 
Rachel Heald highlighted that The Hope Kitchen have opened a new community
shop which also has workshop space for use in 113 George Street, Oban and that
they will also be starting a Rescue Food Service within the next few weeks. It was
highlighted that this is led by the Hope Kitchen but is ran by The Collective. 
Argyll and Bute Council 
The Committee Manager highlighted that the Oban, Lorn and the Isles Area
Committee are Trustees of the following of Trust Funds: 
The John of Lorn Bequest which has been available for some time and  is open
to anyone that is aged 16 and over and resident of the Burgh of Oban. Successful
individual applicants will receive £50, while those that are applying on behalf of
their family will receive £100. 
The Archibald Dow Bequest which is for people aged 16 and over living in
Taynuilt. Individuals who fulfil the criteria for support will receive £50 and families
can claim £100.
The Mackinnon Ledigham Bequest is aimed at people who are of state pension
age and live within the Ross of Mull. Applicants can receive £50 and a maximum of
one award per calendar year. 
Coals for the Poor Oban offers awards of £50 to individuals and £100 to families.
To be eligible you should be over 16-years-of-age, in receipt of a qualifying benefit
and resident in the burgh of Oban. The funds must be used to buy coal.
The Committee Manager advised that he would circulate a link to each fund at the
conclusion of the meeting and asked that partners promote these funds to anyone
that they think could benefit from them. 
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14. CLIMATE CHANGE 
(a) Argyll and Bute Climate Action: Developing a Climate Change Strategy and
Action Plan for Argyll & Bute 
The Group gave consideration to a report providing an update on the Community
Planning Partnership’s Argyll And Bute Climate Action project: developing a
Climate Change Strategy and Action Plan for Argyll and Bute.
Decision
The Oban, Lorn and the Isles Area Community Planning Group noted the approach
and status of the project as outlined in the report. 
(Reference: Report by Climate Change Project Manager, dated 16 April 2024,
submitted) 
(b) Opportunity for Verbal Updates on Community Based Initiatives 
There were no verbal updates provided under this item. 
15. DATE OF NEXT MEETING - WEDNESDAY 14 AUGUST 2024 
The Group noted that the next meeting of the Oban, Lorn and the Isles Area Community
Planning Group would take place on Wednesday 14 August 2024. 
It was noted that members of the Group would like the option to attend future meetings in
person and it was agreed that the Committee Manager would conduct a survey to
ascertain the preference of the Group as a whole as to meeting arrangements going
forward. 
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Argyll and Bute Community Planning
Partnership 
Oban Lorn & the Isles Area Community
Planning Group 
14 August 2024 
Appointment of Vice-Chair of the Oban Lorn & the Isles
Area Community Planning Group 
Summary 
The following report provides information relating to the appointment of a
Vice-Chair for the Oban Lorn & the Isles Area Community Planning Group.  It
outlines the expected time commitment and also gives information on the
role.  The Area Community Planning Group is asked to consider making an
appointment to the position of Vice-Chair. 
1. Purpose 
1.1 This report asks the Area Community Planning Group to consider the
appointment of a Vice-Chair. 
2. Recommendations 
2.1 The Area Community Planning Group is asked to consider the appointment of a
Vice-Chair. 
3. Background 
3.1 The position of Vice-Chair has been vacant following the appointment of the
previous incumbent to position of Chair. 
4. Detail 
4.1 According to the Terms of Reference the Vice-Chair, if elected, would serve for a
term of 2 years with an option to be re-elected at the end of this time. However,
no one person can serve for more than 2 consecutive terms.  
4.2 In order to be considered as a candidate for the position of Vice-Chair the person
must be a member of the Oban Lorn & the Isles Area Community Planning
Group.  
4.3 Some further information on the commitment required for the role:- 
• Attend meetings of the Oban Lorn & the Isles Area Community Planning
Group;
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• Attend meetings of the Community Planning Partnership Management
Committee or the Full Partnership, if the Chair is unable to attend;
• Time commitment of at least 4 CPG meetings per year in February, May,
August and November and 4 pre-agenda meetings per year in January,
April, August and October;
• To participate in any Short-Term Working Groups as required; and
• To engage with officers of the Council in terms of setting the Agenda for
the Community Planning Group. 
5. Conclusions 
5.1 The Oban Lorn & the Isles Area Community Planning Group is asked to consider
the appointment of a Vice-Chair.    
6. SOA Outcomes 
6.1 This report does not link to any specific Outcome as it relates to the
administrative arrangements. 
For further information please contact: 
Stuart McLean, Committee Manager (01436) 658717
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Argyll and Bute Community Planning
Partnership 
Oban Lorn & the Isles Community Planning
Group
Tuesday 14th August 2024 
Meeting Survey Results 
This report relates to the results of a Meeting Survey carried out following agreement
at the May meeting of the Oban Lorn & the Isles Community Planning Group. 
Summary 
At the Oban Lorn & the Isles Community Planning Group meeting held on 8 May
2024, it was agreed that a survey would be carried out in advance of the next
meeting of the Group to gain feedback from partners on future meeting
arrangements 
The results of this survey can be found at Appendix 1 of this report and feedback in
relation to comments provided by partners can be found at Appendix 2.   
Recommendations 
The Oban Lorn & the Isles Community Planning Group are asked: 
1. to note the results of the survey;  
2. to consider and discuss the ways in which the results of the survey could be
used to best facilitate increased partner attendance at Group meetings going
forward; and 
3. agree that a review of the arrangements is carried out in a year’s time. 
Key Points for Consideration 
• The survey was issued on the 17th May 2024, with a deadline of 7th June
2024. The survey was sent to the entire Group membership, in total 29 people
responded to the survey. 
• Feedback in relation to the meetings is that a majority of respondents would
prefer Hybrid meetings.
• A majority of respondents would prefer either morning or afternoon sessions,
with only 2 preferring evening sessions.  
• In terms of respondents there were a variety of partners who responded as
can be seen from the results. 
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Appendix 1 – Presentation setting out the results of the Oban Lorn & the Isles
Community Planning Group Survey
.
Appendix 2 – Feedback in relation to the results of the Oban Lorn & the Isles
Community Planning Group Survey 
For further information please contact: 
Stuart McLean, Committee Manager - 01436 658717
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ID Are there any additional comments you would
like to make regarding your
preferred method of attending meetings
Are there any additional comments you would like to
make regarding your preferred 
time for attending meetings?
Is there anything else you would like to
add regarding future meeting
arrangements for the Oban Lorn & the
Isles Community Planning Group
5 I represent a remote island community so face to
face attendance is very unlikely
6 I realise that for such a large number of attendees,
meeting, face to Face may be difficult, but it in my
opinion it is ALWAYS preferable to online meetings.
Being retired I can afford the luxury of meeting at any
time of day.  Preference should be given to those who
are employed or in full time education.  If attendance is
to be encouraged from all members of society, this fact
has to be given consideration.
7 I would be happy with one f2f or Hybrid meeting
per year with the rest as virtual.  I think virtual
meetings get a better attendance rate.
Alternating evening, morning and afternoon suits me.
12 My staff work 9-5pm so it is helpful if meetings are
during those hours.
14 Sometimes work commitments mean Teams is the
only option
15 I think virtual meetings are good because they are
accessible to people all over the area. But having a
face to face option would be good too, even if this
is just once a year.
I have no preference on time, but it would be good if the
time was published on the meetings calendar online,
alongside the date. Sometimes I know the date but not
the time and that can be tricky.
16 I appreciate it is helpful to meet people face to
face, but the cost of all of us travelling quarterly to
meetings in Oban is quite high.   If I know well
enough in advance that a face to face meeting is
happening,  I could try and tie in with other things
to attend, but cost of accommodation in Oban is
not cheap.  If a Face to Face meeting is
happenning, please please please have it as a
Hybrid meeting so those of us on the Islands or
mainland remote can still attend.
If attending Face to face in summer months then
evening would be my preference as would only need
one night away from home, but not very likely to attend
in person. 
3 online and one hybrid per year is my
suggestion.  Happy to advise re best
practice for a hybrid meeting, to ensure
those on line can hear. 
18 Teams is more convenient for lengthy meetings like
this
Evening meetings are inconvenient for me If a partner is simply going to read the
presentation that they have submitted,
can they limit their presentation to
questions only? This wastes so much
time. If not, can a more strict time limit
be set per partner as some partners can
take up a lot of time leaving less time
towards the end of the meeting for
other agenda points?
21 Virtual meetings make it far easier to participate. Daytime meetings preferred personally, but appreciate
that meeting in evening may be easier for some
participants. Could there be a mix of day and evening
meetings to accommodate all?
Would like to vary the attendee so that
we can represent different aspects of
the work we do. E.g. Trustee, Manager,
Support Worker from particular service. 
Cannot send more than one
representative per meeting due to
capacity.
24 Mainly virtually, once or twice annual face to face
25 try and restrict length of meeting to a
max of 2hours
26 SFRS attend to deliver our CPG Paper. It would be
appreciated that we are always early on the agenda due
to officers remaining available for call outs.
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1 
Argyll & Bute Community Planning
Partnership 
Area Community Planning Group 
Partnership update
Date: July 2024 
Partner update – Public Health 
Community Link Workers
Argyll and Bute Health and Social Care Partnership is pleased to publish the most
recent evaluation of the Community Link Working service in Argyll and Bute, which
shows positive outcomes from the service for patients, GP practices and our
communities. The service started in December 2021 and is provided by Third Sector
Partner ‘We Are With You’. Community Link Workers recognise that social issues
such as debt, relationships, employment, and loneliness affect people’s health and
wellbeing, and will connect people to sources of support or resources within their
community. The service can currently be accessed through referral or self-referral
from 12 GP practices across Argyll and Bute. 
The evaluation found that the service received 975 referrals since 2021, with the
highest number of referrals for mental health and wellbeing; loneliness and isolation;
financial advice; and stress management. Community Link Workers were able to
work with people to connect them to support, teach self-management and reduce
barriers to accessing appropriate services. 90% of people who received the service
experienced a positive change in their health and wellbeing. 
The service has been developed in line with the modernisation and expansion of
services delivered in GP practices, resulting in multidisciplinary teams working
together to support people holistically and improve outcomes for patients. Work is
currently underway to expand the service and look at how it can be provided in more
remote and rural areas, in collaboration with GP practices and those living in those
communities. The evaluation paper will be supplied for inclusion in the ACPG
papers, it is also available at: Community Link Working (CLW)-4pgs-v3-FINAL
(scot.nhs.uk)
Suicide Prevention Activity
In alignment with "Creating Hope Together: Scotland’s Suicide Prevention Action
Plan 2022-2025," Argyll and Bute HSCP has a project aimed at providing the
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2 
resources needed to understand and improve mental health, and understanding and
preventing suicide. This will include:
• Training provision: from September a number of courses/workshops will be
available across Argyll and Bute including; Scottish Mental Health First Aid,
Applied Suicide Intervention Skills Training, “Ask, Tell”, and First Aid for Youth
Mental Health. 
• A communications plan has been developed to promote signposting to mental
health services. We will distribute printed materials and downloadable
resources from reliable sources to raise awareness about available support.
• Collaboration with national partners including; Breathing Space, Penumbra,
Samaritans, Change Mental Health, and others to disseminate reliable
educational resources, training, and support options. 
• We will also collaborate with a range of partners in Argyll and Bute including
health and social care staff, education staff, debt and money advice services,
community justice, addiction services among others. We will also collaborate
with private sector businesses to ensure widespread dissemination of mental
health resources, suicide prevention training, and crisis support. 
World Suicide Prevention Day
We are asking for partners support for World Suicide Prevention Day on 10th
September. Let's light up our buildings in purple or teal to raise awareness and show
our commitment to preventing suicide and promoting mental health. 
Why this matters: World Suicide Prevention Day, established by the International
Association for Suicide Prevention (IASP) and World Health Organisation (WHO),
focuses on reducing stigma and spreading the message that suicides are
preventable. The theme for WSPD 2024-2026, “Changing the Narrative on Suicide,”
encourages us to shift from silence to openness and support.
How you can help: By lighting up your buildings, you can help draw attention to this
critical issue. The colours purple and teal symbolise support and awareness for
suicide prevention efforts. 
Get Involved: If you would like to participate in this important initiative, please contact
Olena Mishanina at olena.mishanina@nhs.scot to promote your involvement.
Together, we can illuminate the importance of mental health and make a difference
in our communities. Thank you for your support!
Art of hosting at The Living Well Programme
The Living Well Programme Board vision is people in Argyll and Bute living longer,
healthier, independent lives. The board identified a need to bring together its wide
range of partners to explore how we collectively address major issues affecting
Scotland’s rural and island communities. They came together in early June at
Barmolloch Farm and explored the key questions: 
• How can we work together to meet the wellbeing needs of our communities
during these times of rising demands and fewer resources?
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3 
• How can our shared knowledge and resourcefulness best support the most
vulnerable across our rural and island areas?
Using the World Cafe method from the Art of Hosting, appreciative inquiry, the circle-
way method, and various other methods, participants discussed these pressing
issues and shared their collective feedback. In collaboration with New Possibilities, a
short film was created to showcase the event’s highlights and key findings. You can
watch the video at: Art of Hosting at The Living Well Programme | Rural Social
Enterprise Hub (ruralsehub.net)
Alcohol and Drug Partnership Update
Prevention and Early Intervention
The ADP Support Team has been receiving 6 monthly progress reports on the
grants issued in last financial year.  12 applications were successful in receiving
grant funding to deliver prevention, early intervention and address stigma. The
progress reports have demonstrated the wide range of fantastic work that has been
carried out across Argyll and Bute. The ADP funding supported initiatives for children
and young people, families affected by alcohol and drugs and people in recovery. 
Families Affected by Alcohol and Drugs
Scottish Families Affected by Alcohol and Drugs (SFAD) have been carrying out
phase one of the commissioned work in Argyll and Bute to support implementation of
Whole Family Approach. The high level goal of this work is to grow a model of family
support that is connected and effective, utilises community assets, sustains,
strengthens and up skills communities to create a cohesive and effective Whole
Family Approach. 
Phase one has involved sharing information about the work, building relationships
and engaging stakeholders. As part of the initial phase of this project engagement
events were held in Inveraray to facilitate conversations, identify opportunities to
strengthen support for families, in ways that work for both the families themselves
and the dedicated people in the services. The events looked at why families affected
by alcohol/drug harm need support, who do we mean by ‘families affected', what
does support look like and where stakeholders see opportunities to improve support.
The engagement events, together with an audit of services available in Argyll and
Bute will help shape the partnership plan and identify people and organisations that
can be further involved in the Whole Families Approach. 
Medically Assisted Treatment Standards
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4 
The National Benchmarking Report was published in July and provides an
assessment of the progress on implementation of the MAT Standards 1 to 10 as of
April 2024.  
National benchmarking report on the implementation of the medication assisted
treatment (MAT) standards: Scotland 2023/24 revised 30 July 2024 - National
benchmarking report on implementation of the medication assisted treatment (MAT)
standards - Publications - Public Health Scotland  
Further resources that have been produced includes a short video that provides the
perspectives of the MAT Standards by a person with lived experience of substance
use, a family member and a member of staff working in a service and the map that
shows the progress of ADPs in Scotland to meet the MAT standards.  
Access to these resources can be obtained using the link below:
https://publichealthscotland.scot/our-areas-of-work/health-harming-
commodities/substance-use/treatment/medication-assisted-treatment-mat-
standards/resources/ 
MAT 8 Groups
The Argyll and Bute MAT 8 Group, formed in 2023 has representation from Lomond
and Argyll Advocacy Service (LAAS), Argyll and Bute Council Welfare Service, Argyll
and Bute Council Housing, Carr Gomm, Argyll and Bute Drug and Alcohol Recovery
Services (DARS), the Cowal Response Service and With You. The Group was
established to implement MAT Standard 8, which is; all people have access to
independent advocacy and support for housing, welfare and income needs. Priority
Actions agreed include trauma informed practice, a service resource list, and
strengthening networks to use the referral pathways. 
A leaflet explaining the services in Argyll and Bute in relation to MAT 8 and a
pathways diagram has been produced and a “Meet the MAT 8 Team” Webinar was
held in June to help raise awareness MAT standards. The MAT 8 leaflet can be
viewed at this link:
https://www.argyllandbuteadp.info/img/MAT8_leaflet_version_5_(3).pdf . 
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5 
Recovery Orientated Systems of Care (ROSC)
Argyll and Bute Community Learning and Development colleagues are delivering
work to support ROSC communities in Argyll and Bute. This newly developed
program aims to provide a dedicated resource to strengthen ROSC communities and
ensuring their input to ADP plans and priorities. 
REPORT AUTHOR AND CONTACT
Author Names: Rory Munro, Health Improvement Lead & Laura Stephenson, Alcohol
and Drug Partnership Coordinator.
Email: nhsh.abhealthimprovement@nhs.scot 
Page 27

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Page 29

in Argyll and Bute
What do Community Link Workers do in Argyll & Bute?
Community Link
Working (CLW)
The CLW service works directly with patients to enhance their wellbeing, with the aim of
addressing the wider determinants of health, tackling financial exclusion and focusing on
populations from the most deprived areas, helping them access services and connect
with third sector providers.
establish effective pathways for improved service access;
foster professional links with public health services;
collaborate closely with GP practices;
work to raise awareness of social prescribing;
identify & address gaps in community provision.
follow a person-centred social prescribing approach;
CLWs focus on addressing the underlying causes & stressors
that negatively impact the health & wellbeing of the individual;
Referrals & case management occur through integration of GP
Vision systems using Elemental software for social prescribing.
(Practices using EMIS systems can access
Elemental via a web-based process.)
Ways to access Argyll & Bute’s CLW Service
Self referral OR be referred by any member of the primary care team
(GP, nurse, pharmacist, dentist, or optician).
14 of 32
GP practices
involved
3.6 WTE
Community
Link Workers
975
referrals
84%
engagement
rate
*Data Dec 2021 to Mar 2024
Argyll & Bute’s
CLW Contract
Dec 2021 to Dec 2024*
Find out more at: www.nhshighland.scot.nhs.uk/health-and-wellbeing/social-prescribing Pg 1/4
Watch our video https://www.youtube.com/watch?v=FzTAdEAh6_4
Page 29 Agenda Item 5b

Page 30

Strategic selection of GP Practices based upon the Scottish Index of Multiple
Deprivation (SIMD) deciles. Focusing on areas of higher socioeconomic deprivation
(living within decile 5 and under).
Community Link Working (CLW)
in Argyll and Bute (Continued)
Argyll & Bute’s CLW model
Argyll and Bute HSCP has contracted the
independent provider ‘We Are With You’ to
deliver the CLW service for the region.
CLW Service based within GP practices. CLWs work directly with
patients to navigate & engage with wider community services,
fostering a person-centred approach.
Service includes diverse approaches to assess individuals’ health & wellbeing
needs, collaborate on a customised plan to encourage self-management,
and provide guidance to access relevant community services
Face-to-face or telephone sessions
Motivational interviewing to assess individuals’ needs
MAP (Motivation, Action & Prompts) health behaviour
change model to structure behavioural change consultations
Plan of action designed with the individual based on outcomes of above sessions,
with patients referred to appropriate community services, third sector
organisations, & financial support services, etc.
No. of
sessions
tailored to
individual
need
mins.60
Avg. session
length:
CLWs work collaboratively to create a customised plan to support clients with
their underlying issues & client circumstances.
As CLWs engage with clients they often uncover a complex web of 
interconnected problems & challenges through holistic assessment.
CLWs play a pivotal role in connecting clients to appropriate services, through
signposting & providing support to reduce any barriers in reaching out to them.
Pg 2/4
Aligns with overarching goal of addressing health disparities &
catering to individuals facing complex socioeconomic challenges.
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Page 31

*Data listed for Apr 2023 to Mar 2024
Housing &
essential needs
Bereavement
Substance
misuse
Long-term condition
management
Employment
& training
Relationship
breakdown
Pain
management
Family support
CarerWeight
management
Learning
disability
Disability
Sleep support Physical activity
52%
Mental health
& wellbeing
18%
Loneliness
& isolation
15%
Financial
advice
13%
Stress
management
Social
prescriptions
per quarter
180-250
Reasons for referrals & social prescriptions*
Community Link Working (CLW)
in Argyll and Bute (Continued)
The outcome of the service is evaluated for each patient
using the Short Warwick-Edinburgh Mental Wellbeing
Scale (SWEMWBS). The survey is administered at the initial
session, and again at the conclusion of the final session.
90%
of those who completed the
SWEMWBS experienced a positive
change in their health & wellbeing
A  high level of change was found across
all respondents, with a change of:
+5.08
The Results
(A change of between 1 to 3 points on the
SWEMWBS scale meets the threshold for
statistically significant change.)
Note: Where clients attend only 1-2 sessions, it is too short a timescale to measure change on the
SWEMWBS. Also, some do not attend their final session, meaning they do not complete an exit SWEMWBS.
The above results are based upon the 58% of clients who have left the CLW service having completed an
initial and exit SWEMWBS survey.
*Shah, N., Cader, M., Andrews, W. P. et al., Responsiveness of the Short Warwick-Edinburgh Mental
Wellbeing Scale (SWEMWBS): evaluation a clinical sample. Health Qual Life Outcomes 16, 239 (2018).
https://doi.org/10.1186/s12955-018-1060-2
Pg 3/4
points on the  SWEMWBS scale
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Find out more at: www.nhshighland.scot.nhs.uk/health-and-wellbeing/social-prescribing
Community Link Working (CLW)
in Argyll and Bute (Continued)
Client Feedback
‘The Links Worker was my lifeline.’
‘I have Dr X to thank for the best referral
any doctor has given me.  The CLW
allowed me to talk, get upset, and be non-
judgemental. I’d never have thought 4
months ago I’d have improved so much.’
‘If it wasn’t for the [service], I wouldn’t
be on this journey to better myself and
move on from the past [..] that has
been haunting me for years .’
‘I felt that pills on their own  were
not the answer to my problems.’
‘It has certainly helped me through
a very dark time in my life.’
‘Definitely feel that having the link worker
support me and help me find the correct
resources has made a huge difference
and achieved so much. I am very grateful
for the time, effort and compassion that
was shown to me and I feel like a lot of
people would really benefit from the
same experience I had.’
‘I felt I had an ally navigating lots of
things I could not have done alone. An
invaluable resource. Dignified [..]. I felt
listened to & understood regarding my
difficulties, as they are hidden ones.’
‘I was feeling frustrated by answers of
others’ to my housing problems, but [the
CLW] instilled a confidence I thought I’d
lost & was concise & professional in
handling the housing issues I had.’
GP Practice Feedback
Practices find the CLW service
‘invaluable’ & ‘very helpful’.
‘CLW ’X’ is worth their weight in gold. [...]
We don’t want to lose this service.’
They also value the flexibility of the
service e.g. being able to do house
visits.
‘The Link Worker has an excellent
knowledge of services available to
patients dealing with social problems,
taking work off GPs & other practice staff.’
Recognised some challenges with
embedding the service as it was strange
having a member of staff present who
wasn’t employed by the practice, but this
has now largely been overcome.
‘I am really pleased with the availability of
the Live Well WIth Pain group.’
The ability for anyone in the practice to
refer is valued, as is the option to self-refer.
Also, the referral process is easy.
Practices reported the service was ‘a good
service’, ‘well established’ & ‘vital’.
Perceptions of integration varied
between areas and integration was a
challenge when CLWs worked
remotely from more rural practices.
CLW Feedback
However, overall, feedback was very
positive from CLWs who felt welcomed in
practices and enjoying being able to make
a difference as part of the practice team. 
Pg 4/4
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Page 33

Analogue to Digital Switchover and Telecare             
All telephone lines within the UK are migrating from traditional copper analogue lines
to digital ones and the deadline for this is June 2025. This is led by industry (the
telephone providers) due to the costs of maintaining the analogue lines. The original
deadline was for December 2025, however, BT have extended this deadline to the
31st January 2027. It is important to note though that the other telephone providers
have not extended the 2025 deadline, just BT.
The switch to digital lines has an impact on telecare and we need to swap over all
analogue devices to ones that are compatible with a digital telephone line
(broadband) or which operate over the mobile signal.  It is important to note that at
this time, connection over broadband is not yet possible as the technology at the
supplier end is not yet able to connect in this method. We expect this to be
operational in the coming months but this is not something that we have control
over.  
We have a programme to swap over all analogue units with digital ones and are
currently rolling this out, which will happen over the next 18 months. We are
continuing to focus on those who have already moved onto a digital line and those
who live in areas of very good mobile signal. 46.5% of all clients in Argyll and Bute
currently have a digitally capable telecare device. This currently breaks down as
follows:
• Bute – 62%
• Cowal – 53%
• Helensburgh and Lomond – 45%
• Islay and Jura – 35%
• Kintyre – 38%
• Mid Argyll – 48%
• Oban and Lorn – 37%
• Mull – 25%
• Tiree, Coll and Colonsay – 60%
We have mapped out every telecare client in Argyll and Bute against the Ofcom
mobile signal checker to make sure that we are putting in the right solution at the
right time for clients. For our telecare clients who live in areas of poor mobile signal,
we are deliberately not switching analogue units at this time until a connection over
broadband is available to ensure that telecare clients are still able to receive a
working telecare service. 
If people do go to a digital line but live in an area with no mobile signal, we have a
work-around solution that enables them to still have telecare whilst we await
connection via broadband/the digital line. This is currently being utilised by 17 clients
Page 33 Agenda Item 5c

Page 34

across Argyll and Bute. However, there have been a couple of occasions where this
has failed (with Sky customers) and as a result, we are no longer able to provide a
telecare service until connection over broadband is possible. 
BT have committed to not switching vulnerable customers including the elderly and
telecare users until the end of the switchover period or until we can confirm to BT
that the client has a working digital telecare solution in place. Like other local
authorities/HSCPs across Scotland, we have signed a Data Sharing Agreement with
BT so that they can ringfence the phone numbers of telecare clients and ensure they
are not migrated ahead of schedule. Our advice to anyone at this time who lives in
an area of poor mobile signal and requires telecare is to tell BT that they require an
analogue line for telecare as the mobile signal is poor and that they require to be left
until last in terms of migrating over to a digital line. 
We communicate regularly through newsletters to all telecare clients and ask them to
make us aware if they move to a digital line. When it comes to changing the device
over to a digital one as part of the roll-out, the TEC team will be in contact with the
individual or their families where appropriate to make the arrangements to switch the
device in advance. 
For people who live in an area of poor mobile signal and where there are no current
plans for fibre broadband, BT have recently launched a new product which utilises
the copper line from the exchange to the property and the digital switch occurs within
the exchange. This was launched in March 2024 and BT have acknowledged that
this is currently planned to be a temporary solution, (current end date is 2027).  We
have asked BT what the solution will be once this date has passed with no answer
as yet. 
We will continue to support both analogue and digital telecare devices for as long as
required and will not be insisting that people have to be on a digital line in order to
receive telecare if they still have an analogue line in the property. 
Our key ask of all partners supporting telecare clients is to:
• Inform the team if someone has moved to a digital line so we can ensure their
telecare is working – 01546 605517
• Remind telecare clients to do a monthly test call to ensure it is working and let
us know if any issues
• Ask clients to ensure the telephone provider knows they have telecare to try
and avoid any forced migrations unless the client wishes to move to a digital
line 
Samantha Somers
TEC Lead, Samantha.somers@argyll-bute.gov.uk 
June 2024 
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Page 35

A guide to
Digital Voice
Digital Voice is BT’s new home
phone service, powered by
your broadband connection
What about customers with additional needs?
BT is taking extra time and will provide additional support to customers who identify as
vulnerable or with additional needs to ensure they are ready to move to a digital landline.
All local authorities and telecare providers have been asked to share which phone lines
have telecare devices on them, and BT isencouraging any vulnerable customers who
have concerns or who haven’t told us about their circumstances to give us a call on 0330
1234 150.
Together with Government, Ofcom, telecoms providers, charity partners and key
industry groups, BT is working hard to ensure that everyone knows about the change,
how they will be impacted and what they need to do as a result.
For most customers, the switch to Digital Voice will be as simple as connecting
your home phone handset to a router rather than the phone socket on the wall.
BT is raising awareness about the switch to its digital home phone service on a
region-by-region basis, to help customers understand the simple steps required
to make the switch.
Over 99% of phone handsets are
compatible with our digital home phone
service. And if yours isn't compatible, we
have a range of handsets that you can
add to your order.
For more information, visit www.bt.com/digital-voice
For most BT customers, it is a simple
and completely free transition to Digital
Voice with no home installation work
required. And you can keep your current
phone number.
Digital Voice prevents the majority ofscam
calls, provides clearer call quality and allows
users to easily divert calls to their mobile if
they’re out of the house.
Customers will be contacted four weeks
before making the switch, to help ensure
they’re ready to make the move.
FREE
What if there’s a power cut?
We understand that for many, particularly those with additional needs, the landline is
a lifeline. We want to be sure everyone remains connected. We've been working to
make battery back-up units available to those that need them. Customers with
additional needs such as health pendants or without mobile signal, can take
advantage of free additional support, on request. We’re also working closely with the
power companies to establish processes which help them to restore power as quickly
as possible.
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Page 37

Digital Voice is
coming to a
town near you
Come and speak to us about our new
home phone service, Digital Voice 
Landlines in the UK are going digital.  
Although the landline isn’t going away, we know that you might have
questions or would like to know more about this industry-wide change.
Throughout July and August, we’ll be heading to towns and cities across
Scotland, we’ll have a team on hand who can tell you what Digital Voice is,
why the change is necessary and what it means for you.
You don’t have to pre-book, just turn up.
Where and when:
We’re holding a drop in on the 8th August between 10:00 and 14:00 at
Tobermory Scout Hall, Tobermory, Isle of Mull, PA75 6PY 
For more information, visit www.bt.com/digitalvoice  
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Page 39

OFFICIAL
Page 1 of 8 
OFFICIAL 
Area Planning Group Report for Oban, Lorn, Mid Argyll, Kintyre and the Islands 
August 2024   
Local Policing Priority What does this mean for your area? How can you help? 
In tackling Serious & Organised Crime benchmarks are not
straight forward. The nature of the crime type is such that
we often see the symptom rather than the cause, i.e. an
increase in acquisitive crime if heroin were to become a
problem in an area, or an increase in Serious Assaults if
rival criminal factions are in dispute. 
For OLI & MAKI area, relevant factors that indicate progress
being made in this area are: 
• Recorded crimes for ‘Possession with Intent to
Supply’ controlled substances. Up 39% due to better
analysis of intelligence and targeted warrants;
• Prosecutions for ‘Possession of Controlled
Substances’ under the Misuse of Drugs Act.
Currently at 64 for the year, anticipated to exceed
the 5 year average.  
Whilst rising recorded crime in this area is unwanted, the
fact that it is rising shows that your local police are looking
at it as a priority, putting resources and effort into tackling
the issue. Of note, a number of warrants have been
undertaken in the past 3 months: 
Your local police request your help in tackling
Drug related crime by reporting any suspicions
you may have either in person or anonymously
via 101 or via crime stoppers online: 
Crimestoppers in Scotland | Crimestoppers
(crimestoppers-uk.org) 0800 555 111 
We rely on communities to provide us with the
information that helps us tackle organised
crime. Your intelligence is essential in securing
warrants. Please, if you see, hear or suspect
something, link with us directly or use the
above information to voice your concerns. As
you can see, your inputs help us take action. 
Page 39
Agenda Item
6a

Page 40

OFFICIAL
Page 2 of 8 
OFFICIAL
• 12th July, where Officers undertook a warrant in
Campbeltown, where 49.5 grams of cocaine was
seized (approximate street value of £2,400)
alongside £3556.40 in cash;
• 20th June, where Officers undertook a warrant in
Campbeltown, where a number of bags were
recovered containing white power and green
vegetable matter, along with a Taser and Baton. 
The above two focus on Campbeltown, but Oban continues
to be at the forefront of our activity with pro-active plain
clothed patrols to combat drug related activity. 
Those present might be aware of recent large-scale
seizures this year, with 500kg of Cocaine seized in Hull and
25kg of Cannabis in Glasgow, both connected with
organised crime within our area and being trafficked into the
country. We continue to work with all agencies to prevent
drugs coming into our communities. 
Evidence of this partnership approach is seen when looking
at the previous 3 months across the whole of Argyll & West
Dunbartonshire where 6 people linked to serious and
organised crime have been arrested and £301,847 seized
under the Proceeds of Crime Act 2002. 
Page 40

Page 41

OFFICIAL
Page 3 of 8 
OFFICIAL 
Acquisitive Crime encompasses all Theft type crimes,
including Housebreaking and Frauds. Crimes such as
shoplifting sprees or a series of sheds being broken into can
quickly distort figures and risk when analysing this group. 
On average 120 crimes occur a year (where an avareage is
stated, this is based on a 5 year average). We are currenlty
at 112 recorded crimes, which would indicate us being
around the average (or above) by the close of the recording
year. 
Shoplifting has been driven down in the area by 39%
through good work targetting offenders early and working
with stores where a vulnerability is discovered. However,
Frauds, which we have repeatedly sent out advice about,
continue to prove difficult to prevent with a 54.5% increase
recorded on last year’s figures. 
Why are Frauds difficult to manage/prevent? This crime
type is often perpetrated by using technology to access the
victim’s home, be it on phone or via the World Wide Web.
Often the criminals involved are technically advanced and
evidentially aware and, most importantly, outside of the
jursidiction of the United Kingdom. 
As a result of that our detection rate in Acquisitive Crime
stands at 26.8% for this year. Crimes like Fraud within this
group pull down the average, when other crime types like
Shoplifting are at 67%. As previously stated, statistics rarely
tell the full picture on their own. 
Your local police wants members of the APGs
to help us by following us on our social media
channels and help us spread crime prevention
advice and guidance. 
Fraud Seminars can be provided by the
Community Engagement team should you
wish. Contct PS Shaw who will pass your
details on to the relevant team. 
Read tips on Argyll & Bute’s Trading Standards
Website on practice to protect yourself from
the activity of Rogue Traders.
Page 41

Page 42

OFFICIAL
Page 4 of 8 
OFFICIAL 
There are many strands to understanding road safety, from
the amount of crimes, to the amount of accidents and
injuries that occur upon our network. Police Scotland are
one of many partner agencies that contribute to trying to
improve the safety of local infrastructure. 
On average we record 384 crimes on the roads in MAKI and
OLI. At the most serious are Dangerous Driving & Drink
Drive offences, through to regulatory and speeding
offences. Currently, to the year to date we are at 210
crimes, meaning we are on course to be around that
average by the end of the year. 
Of concern in the figures to date is an increase in both
Dangerous Driving (35% on last year) and Driving Under the
Influence (22% on last year). With regards to the latter, we
are yet to reach our peak demand time, being the Christmas
period. 
Though culturally frowned upon and numerous initiatives
warning of the dangers and repercussions, driving under the
influence of drink/drugs continues to be a problematic crime
for our area. Not least because of the risk it places other
road users at. It is not a crime undertaken by one clear
demographic either, with all ages, genders and holiday
makers/local residents alike being involved. 
In the period for April 2024 to June 2024 we have seen a
general decrease in road traffic collisions where serious
injuries and minor injuries have occurred. Both categories
have reduced by almost 50% when compared with the
same period last year. 
We are saddened to report that death rates from road traffic
collisions remain largely the same. For the period detailed
You can help your local Police by reporting
anyone who is suspected of drink or drug
driving within your community either in person,
via 101 or via crime stoppers online: 
Crimestoppers in Scotland | Crimestoppers
(crimestoppers-uk.org) 0800 555 111 
As said, OLI and MAKI continue to have
heightened drink/drug drive figures despite
local and national work to address this issue.
In light of this, we would like to ask those
members of the APG, “What can your local
community, organisation or business do to help
impact on drink & drug driving?” 
Page 42

Page 43

OFFICIAL
Page 5 of 8 
OFFICIAL
(April to June), 3 deaths occurred rather than 4 for the
previous year, but in July two more motorcyclists tragically
passed away as a result of collisions they were involved in
on our local trunk roads. 
We recognise the huge impact these losses have on the
communities that we serve and continue to work with our
partners to understand ways and practices to drive down
these figures, be it through education, awareness, road
management or further speed control measures. 
Violent Crime covers a range of offences from Stalking,
Assaults, Domestic Abuse through to the worst offence of
Murder. For our area we get, on average, 124 crimes a year
for this crime group. It has been noticeable that to date, for
this year we are already above this average, recording 155
crimes. 
Our data shows that this increase in from 2 distinct sources
– an increase of low-level common assaults (i.e. a punch or
push) and assaults against Police Officers, which has seen
an increase of 57%. 
When you see an increase of both low levels assaults and
assaults against Police, this indicates that intoxicants are
involved and night time economy (pubs and clubs) are
contributing to the issues faced. This correlates with an
increase in Threatening & Abusive Behaviour that has also
seen a 33% increase on the average, with a 161 offences
recorded to date. 
Though there has been an increase, our detection rate
within this area of crime remains strong, with 65.2% of
cases successfully charged.
Please help us tackle Violent Crime by
reporting any ASB or community concerns
either in person via 101 or via crime stoppers
online: 
Crimestoppers in Scotland | Crimestoppers
(crimestoppers-uk.org) 0800 555 111 
As APG members, if you have identified
problem areas, ASB hotspots, or licencees that
are not acting in a responsible way, please link
with us to advise of the problem. We can set
up bespoke patrols and use our powers under
Licensing Laws to ensure responsible practice.
The sooner we are informed about an issue
the less chance there is that it grows into an
enduring community issue.
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OFFICIAL
Page 6 of 8 
OFFICIAL 
This area of public protection spans a number of traditional
crime types, including Child Protection, to crimes under
Sexual Offences legislation. 
For our area we get, on average, 37 crimes per year.
Currently, for the year to date, we are 10.8% below this
threshold, with a notable reduction in physical assaults. 
This crime area is one that can be problematic when
considering detection rates, as reported crimes are often
historic, with little available evidence and rely on one
person’s word against another. Currently this rate is 63.6%
for this year. 
What the above data doesn’t show are the multiple
protective processes being undertaken every day by
specialist units to ensure the safety of our communities.
Examples of this include daily Inter-Agency Referral
Discussions following reported child concerns, Adult
Support & Protection Meetings for identified vulnerable
persons in our communities, a dedicated Domestic Abuse
Investigation Unit as well as the Sex Offender Policing Unit.
There are numerous other departments/initiatives working
towards this joint goal of protecting our communities, that I’ll
highlight the work of in the meetings moving forward. 
Members of the APG can help us by reporting
any concerns you may have regarding
potential victims of Domestic Abuse or
vulnerable persons, who may be being
exploited or who may just need additional
crime prevention support. Again this can be
reported through the channels previously
discussed, but where serious safety concerns
are present, better outcomes are achieved by
in person reporting so we can properly
understand the risks present. 
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OFFICIAL
Page 7 of 8 
OFFICIAL
Other relevant news from your local
policing teams 
Operation Navette: Is Police Scotland’s response to the ongoing protests/riots taking place around the UK.
At the time of writing, I’m pleased to report that our local communities are showing no evidence of these
tensions. It is my hope that, by the time I speak at the Planning Groups, this is still the same as, largely, the
integrated, localised nature of our communities normally prevents national trends like this from becoming a
factor. However, our officers have been conducting community reassurance visits to understand the needs of
those we serve and to understand if anyone has any fears or concerns they wish to raise. 
Public Confidence: Police Scotland routinely seeks to test check satisfaction of service from those that we
help. In our most recent survey (covering Argyll and West Dunbartonshire) 68% of those asked were either
‘very satisfied’ or ‘satisfied’ with the service they received from Police Scotland. This mirrors rates from last
year. We continue to work to improve these figures through training and appropriate supervision, ensuring our
dedicated officers provide a high quality of service across the area in all aspects of policing. One of the ways
your local team does this is by reviewing all requests for service each day, test checking the action taken, to
ensure that the correct response is provided and that our officers conduct themselves in accordance with
Police Scotland Policy and Scottish Crime Recording Standards. 
In analysing the demand within our policing area it has been determined that a large number of calls stem from residents not knowing which
agency they should contact, resulting in linking with the Police as the agency of last resort. The below links are to help channel enquiries to the
correct agencies: 
Useful Links/Contacts: 
• Argyll and Bute Communtiy Directory - https://abcd.scot/ - this excellent site signposts you to all available services in your area, be it advocacy,
counselling, debt advice or animal welfare;
• Crimestoppers – Crimestoppers in Scotland | Crimestoppers (crimestoppers-uk.org) 0800 555 111
• Scottish Partnership Against Rural Crime – www.scottishparc.co.uk 
• Women’s Aid - Home - Women's Aid (womensaid.org.uk) 
• Citizens Advice – 0808 164 6000 & https://www.abcab.org.uk/ - Argyll and Bute Citizens Advice Bureau is a local, independent charity which provides
free, impartial and confidential advice and information to give you the tools you need to sort out any issues or problems;
• Argyll and Bute Council Trading Standards – 01546 605 519
• Argyll and Bute Council – https://www.argyll-bute.gov.uk/my-council/how-contact-us 
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OFFICIAL
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OFFICIAL
• Transport Scotland – road related incidents and road closures - https://www.traffic.gov.scot/traffic-information/incidents
• Scottish Water - https://www.scottishwater.co.uk/Help-and-Resources/Contact-Us 0800 0778 778
• NHS24 (including mental health support) – 111 or https://www.nhsinform.scot/ 
• Scam Share Bulletin Trading Standards Scotland Bulletin 6 June (mailchi.mp)
• Age Scotland- Demetia Information and help- https://www.agescotland.org.uk/
• Neighbourhood Watch - sign up to to receive local alerts and bulletins for your community area - https://neighbourhoodwatchscotland.co.uk/#0 
• Scottish Environment Protection Agency (SEPA) - https://www.sepa.org.uk/ - for pollution, environmental safety, flooding, waste disposal/carrying
enquiries 
Follow us on Social Media and help share local appeals and education messages:
• Facebook -  Police Scotland Argyll and West Dunbartonshire 
• X (formerly Twitter) – PSOSArgyllBute and PSOS ArgWestDunb 
Report Completed by  Sgt Matthew Shaw on behalf of Area Commander Chief Insp Simon Shanks
Email Address Matthew.shaw@scotland.police.uk 
Page 46

Page 47

Oban, Lorn and the Isles
CPG Briefing Report 
Q1 2024/25
Performance & Activity Report 
From: 1st April 2024 To: 30th June 2024 
Page 47 Agenda Item 6b

Page 48

Introduction 
Welcome to the Scottish Fire and Rescue Service Community Board Performance
Report. This performance report is designed to provide citizens, stakeholders and
partners with information relating to Community Board based activity undertaken by
the Scottish Fire and Rescue Service. 
Whilst using historic statistical benchmarking data, consideration must be taken of
the somewhat random nature of fire related incidents and events, and how this can
pose difficulties in interpreting emerging patterns and trends. This is of specific
relevance where Community Board level data is analysed due to the relatively small
number of actual incidents/events that occur in Community Board areas. 
However, regardless of statistical anomalies, emerging patterns and trends in fire
related incidents and events can assist the Scottish Fire and Rescue Service and
Community Planning Partners plan and implement preventative intervention
initiatives to target reducing fire related incidents and events. 
Local Firefighter Training Plan
Below is a list of subjects the operational crews have been focusing on within this
period. Each subject has been covered both practically and theoretically and
recorded in the Fire Service Training recording system. 
Training
Subjects
April /May/June
• CFBT
• Water Awareness
• Safe Working at Height
• RTC and Extrication
• Knotts, Ladders & Pumps
• Secure Accommodation
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Accidental Dwelling Fires (ADF)
Ward 3 Year Average 2023/24 2024/25
Oban North & Lorn 1.3 3 1
Oban South & Isles 2.7 6 1
Community Board Total 4 9 2 
ADF Casualties
Ward 3 Year Average 2023/24 2024/25
Oban North & Lorn 0.3 0 1
Oban South & Isles 0.3 1 0
Community Board Total 0.7 1 1 
Deliberate Secondary Fire Setting
Ward 3 Year Average 2023/24 2024/25
Oban North & Lorn 2.3 2 3
Oban South & Isles 1.7 2 2
Community Board Total 4 4 5 
Fires in Non-Domestic Property
Ward 3 Year Average 2023/24 2024/25
Oban North & Lorn 1 2 0
Oban South & Isles 1.7 3 2
Community Board Total 2.7 5 2 
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Page 50

Casualties from Non-Fire Emergencies 
Ward 3 Year Average 2023/24 2024/25
Oban North & Lorn 4 7 3
Oban South & Isles 5.7 2 8
Community Board Total 9.7 9 11 
Unwanted Fire Alarm Signals
Ward 3 Year Average 2023/24 2024/25
Oban North & Lorn 10.7 15 10
Oban South & Isles 26 28 25
Community Board Total 36.7 43 35 
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Incidents/Activities of Note   
Unwanted Fire Alarm Signals (UFAS) 
We continue to work with partners across Argyll & Bute to support duty holders in reducing unwanted fire
alarm signal (UFAS) incidents. Our UFAS mobilisation policy has been devised with the aim of reducing UFAS
incidents across Scotland. This has been reflected in the relevant KPI’s contained within this report. 
Road & Water Safety campaigns 
In this reporting period, we have continued to work with various partners across Argyll & Bute including Police
Scotland, The RNLI (Royal National Lifeboat Institution) and local business on Road and Water safety campaigns.
We continue to support a road safety governance group established with Police Scotland's L Division. The group
meets on a quarterly basis to discuss road safety issues and includes various partners from across Argyll & Bute.  
We continue to participate in Partnership Approach to Water Safety (PAWS) and attend Argyll & Bute quarterly
meetings. Our Community Action Team (CAT) and local crews have been delivering Water Safety Scotland water
safety presentations across schools in Argyll & Bute. 
Community Engagement Activities 
• Post Domestic Incident Response (PDIR) following every domestic incident
• Community Action Team (CAT) visited various Caravan and campsites offering appropriate fire safety
advice
• Fire, Water & Road Safety provided to schools and local community groups. 
• Continue to deliver Fire Safety advice via HFSVs (Home Fire Safety Visits) and provision of smoke
detection
• Representation on Multi Agency Risk Assessment (MARAC) for those affected by domestic violence
• Continue to support ‘Make the Call’ campaign and On Call recruitment drive for retained and volunteer
stations within Argyll and Bute
• Supporting Partnership Approach to Water Safety (PAWS) group and engaging with the public:
#RESPECTTHEWATER campaign
• Engaging with communities utilising spring/summer Thematic Action Plans TAP
• Victim support referral pathway set up
• Establishing “Referral Pathways” with our partnership agencies. Empowering new referral groups to help
us arrange Home Fire Safety Visits for some of our most vulnerable groups in our communities.
• Our Area Management personnel were joined by SFRS (Scottish Fire and Rescue Service) Board Member
Paul Stollard, as we carried out our National Public Pre-consultation on the future of SFRS. Participation
from members of the public who engaged with us at Tesco Oban and at Oban Community Fire Station.
• Our CAT continue to engage with primary schools on road and water safety presentations including
Strath of Appin, Glassary, Tayvallich and Rhunahaorine Primary Schools 
EWDAB (East & West Dunbartonshire, Argyll, and Bute) LSO Activities 
• West SDA (Service Delivery Area) development event at INEOS, Finnart Ocean Terminal. Attended by
DACO (Deputy Assistant Chief Officer) Wright and several senior officers from EWDAB LSO. This was a
fantastic opportunity to learn more about our local risks, while strengthening partnerships through
shared understanding. 
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• Continued roll out of new fleet SFRS Electric Vehicles and on-station charging points within the area.
• In June, WC McGloin &CSA McLean Fleming attended the DYW (Developing the Young Workforce)
conference at Coran Halls in Oban. Allowing partners from across Argyll & Bute to discuss ideas on how
to support our young people from attracting women into STEM (Science, Technology, Engineering and
Math's) to mentoring through MCR pathways.
• Staff from EWDAB LSO tested SFRS Continuity Plans at our annual exercise. Following familiarisation
input from Civil Contingencies Officer Cameron Black. We were joined by representatives from Argyll &
Bute Council, who provided valuable input and feedback.
• LSO McKay and the wider team at EWDAB were happy to celebrate our On Call colleague, Lorraine
Taylor, who was recognised in the Kings Birthday Honours for 2024, for her exemplary service to her
community. 
Home Fire Safety 
As part of our commitment to building a safer Scotland we offer everyone in Scotland a free home fire safety
visit. We will help you sort out a fire escape plan and provide information about smoke, heat, and carbon
monoxide alarms. 
For a Free Home Fire Safety Visit, please: 
• Call 0800 0731 999
• Text "FIRE" to 80800 from your mobile phone. 
Twitter link: https://twitter.com/abewdhq 
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Page 53

Glenshellach Business Park 
Oban
Argyll 
PA34 4RY
UHI Argyll is a 
trading name of Argyll College UHI Ltd
a charity registered in Scotland No SC026685
Registered address: Westbay, Dunoon, PA23 7HP
www.argyll.uhi.ac.uk 
UHI Argyll is about to begin our new academic year from the end of August
when we will be offering a range of courses from Nat 4 Maths through to Post-
Grad degrees. Our most popular courses include computing, business and IT,
childcare, maritime skills and beauty. Each course is offered at different levels
so there should always be a convenient entry point for each applicant.
Students can also choose to undertake part-time or infill study which allows a
bit more flexibility for work outside of learning. 
In line with the Scottish Government’s focus on numeracy skills, we are
delighted to offer a range of free Multiply Courses, where you can study Nat 4
Maths, Nat 5 Maths Applications, Positive About Numbers and Positive About
Money. Further details can be accessed here;  Multiply - UHI Argyll
We are holding several new applicant information sessions before the start of
term, in each of our 9 centres throughout Argyll to familiarise our new
students with their campus surroundings and answer any funding, IT or course
enquiries they may have. 
We are still accepting applications for the session 24/25 and welcome students
to contact their local campus to discuss course options; Our centres - UHI Argyll
or view the available courses on our website; 
Page 53 Agenda Item 6c

Page 54

Glenshellach Business Park 
Oban
Argyll 
PA34 4RY
UHI Argyll is a 
trading name of Argyll College UHI Ltd
a charity registered in Scotland No SC026685
Registered address: Westbay, Dunoon, PA23 7HP
www.argyll.uhi.ac.uk 
You can e mail me with any specific questions you may
have;Theresa.Bain@uhi.ac.uk
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Page | 1 
Argyll and Bute Third Sector Interface Partner Update
– OLI ACPG   Period: 30th April to 17th July 2024 
TSI activity for quarter one 2024-2025 has involved completing the final version of
the TSI funded Community Wealth Building report, reviewing our budgets, supporting
member organisations and the wider community through the council and IJB budget
processes as well as planning for our next business plan and new strategy.  
Scottish Government, Parliament, the TSI landscape and policy activity
Charities and funders have been urged to take part in a new Scottish Parliament
inquiry aimed at enhancing the efficiency of the public funding process. 
The committee’s findings will be shared with the Scottish Government in advance of
its next budget.
Third sector organisations and their funders have until the 16th August to respond to
the survey Pre-budget 2025-26 scrutiny – Third sector funding principles  – Scottish
Parliament – Citizen Space
Community Wealth Building (CWB) progress
The CPP’s Community Wealth Building (CWB) steering group will meet for a final
time in August 2024 to identify how to take forward the specific recommendations
contained in April’s CWB report which was presented to the four ACPGs.
Communities Mental Health and Wellbeing Fund – Year four grant 
Grant letters for year four (2024-2025) of the Communities Mental and Wellbeing
Fund were received and signed in July 2024.  As with 2023-2024 funding is broadly
the same with £280,979.23 for the fund itself.  It is anticipated that the fund will be
open by the end of September 2024.
Hustings
General Election Hustings for Oban and Helensburgh organised by the TSI were
held on 24th and 26th June respectively.  They were both very well attended, and the
Oban hustings was live streamed.
Argyll and Bute Climate Action Network (ABCAN)
The TSI supported Argyll and Bute Climate Action Network (ABCAN) continues and
year two of the seed corn funding programme will be disbursed in September 2024
using the TSO platform.  Funding available this year is £10,000 in total.
Taking Action on Rural Poverty workshop June 2024
The TSI is on the steering group for the Robertson Trust funded project delivered by
the Poverty Alliance – Taking Action on Rural Poverty.  As part of their work, they
held a sector learning event in June 2024. The event was well attended with over 40
groups represented.
Page 55 Agenda Item 6d

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Page 57

ADAPTADAPT
an includem project
includem.org/what-we-do/adapt/david.gould@includem.co.uk
includem have been awarded funding from the Scottish Government’s
Whole Family Wellbeing Fund to build a better understanding of youth justice in Scotland.
The primary objective of
the ADAPT project is to
divert young people away
from behaviours that could
result in criminalisation,
and a trajectory of
involvement within youth
justice systems.
Our ADAPT project
supports young people
aged 10 to 26-years-old
and their families.
We can offer an 8am to
10pm service seven days
per week with access to a
24-hour telephone support
line.
Our Objective What are We Doing?
The two main aspects of the Adapt project are research and the creation
of pilot interventions. For the research part we are speaking with people
and organisations across the country, from social workers to
supermarkets to Police Scotland. From these conversations we can build
a detailed picture of youth justice in Scotland, which includes where the
current gaps in provisions lie.  Once the gaps in youth justice provisions
have been identified, we work with organisations to codesign, create,
and fully fund pilot interventions. What we are able to do with these
pilot projects is extremely broad. We can design pilots that are focussed
on early intervention, and we can design pilots that support young
people who have committed high-tier offences. We will be flexible and
adaptable and respond to the needs identified within your area of
expertise.  With the data that we gather from the research and from the
pilot projects we will report back to the Scottish Government with
details of where the gaps in provisions are and what works to fill them.
We will also share our findings with our partners and other
organisations.  
What are We Hoping to Achieve?
We know that there are resourcing gaps in provisions for young people
coming into conflict with the law, but we want to know exactly where
these gaps are and how we can fill them. We want to work in
partnership with key stakeholders across Scotland. The Adapt project
will find these gaps and will create opportunities to demonstrate which
interventions are most effective at supporting young people
throughout each stage of the youth justice system. We also want to
make sure that our findings are shared as widely as possible. We want
to make sure that the great work that happens in one part of the
country is known about and can be used across Scotland. 
For more information:
Dr David Gould
A charity registered in Scotland, number SCO30233 | Company registration number: 207985
Page 57 Agenda Item 8

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Page 59

Luing Community Council (LCC) – Participation Request to improve the Cuan ferry
timetable – note for OLI Community Planning Group meeting, August 14th 2024
Early in 2023, Luing Community Councillors heard about the statutory Participation Request
(PR) process during a training course run by Argyll & Bute Councils’ Community
Development team. In July 2023, after a joint meeting with senior Councillors and Council
Officers, our Participation Request was formally accepted, with the intended outcome of ‘an
improved ferry timetable, which better meets the needs of the island community, especially
those using it for education, work, business, health and care’. 
In Jan/Feb 2024, LCC , in collaboration with the Council and as part of the PR process,
undertook a ferry users’ survey. We sent a report of the survey findings to the Council’s
marine operations officers in April, following its acceptance at a community meeting. We
followed up with further attempts to obtain a response from the marine officers and we
contacted other Council officials and a Councillor responsible for transport. 
To date we have not received any response to the survey findings, and the PR process has
been at a standstill. 
After intervention by a Community Development officer, we have finally been offered one
date for a meeting with the marine operations team on August 30th.
We are aware that the marine operations officers have other responsibilities and demands
on their time, and we have accepted – as a consequence – that the Participation Request
process may take longer than the timescale set by the legislation. Luing community has been
exceptionally patient given the expectations of a structured, statutory process to deliver
improvements to a service that affect the lives and livelihoods of everyone on the island. We
understood from the beginning the constraints facing the Cuan ferry service, with an ageing
vessel and limited resources, and that any improvements would need to take these into
account. The marine operations manager appeared keen to undertake the PR process as this
fitted with his proposal to establish a permanent ferry users’ forum, which we supported
wholeheartedly. 
LCC and Luing community went into the PR process with positive hopes about collaborating
with the Council and about the outcomes. The high response rate to the survey is a
demonstration of the community’s engagement. The long-drawn-out process, the lack of
response to the survey and the difficulty of obtaining responses from the Council officers
have been exceptionally disappointing. Luing residents and businesses are the ferry’s most
important customers and deserve to be treated in a manner consistent with the Council’s
Customer Service Strategy, Charter and Plan 2024-2034.
We still hold out hope that the process can be restarted, and the Council’s agreement to
engage in the PR process respected. We think the PR process in general has the potential to
structure Council-Community collaboration to improve services, but it needs the active
support and engagement of Councillors and Officers to achieve the desired outcomes.
August 6 2024
Page 59 Agenda Item 9a

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Carr Gomm Page 1
Demonstrating successful discharge
outcomes and reducing unnecessary
hospital admissions. Community Contacts:
Project Summary and Plan
October 2018 - March 2024
Funded by
Page 61 Agenda Item 9b

Page 62

Community Contacts Page 1
People and carers are better prepared, confident to engage and
contribute meaningfully to social care assessments and reviews.
People and carers feel more informed, listened to, less stressed.
People and carers can creatively and flexibly plan to achieve personal
outcomes including accessing community assets.
People and carers have increased skills so are better able to manage
social care packages.
People and carers have increased knowledge and understanding of
self-directed support principles and options for social care.
Our planned outcomes for Argyll & Bute - October 2018
to end of March 2024
Community Contacts has been offering independent support,
information and advice on Self Directed Support (SDS) in Argyll & Bute
since October 2013. The project was awarded further funding under
Support in The Right Direction (SiRD) for the continuation and
development of independent support for SDS between April 2024 and
March 2027.
Community Contacts provides service delivery to four distinct localities of
Argyll & Bute:
Mid Argyll, Kintyre, Islay and Jura
Bute and Cowal
Oban, Lorn and the Isles
Helensburgh and Lomond
This means that the Community Contacts Argyll & Bute team works with
disperse communities across large geographical areas.
Community Contacts Argyll & Bute
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Community Contacts Page 2
Four part-time Specialist Community Project Workers, all home based
with responsibility for the 4 localities.
A part-time Community Project Manager.
Senior management support.
Total number of hours of service each week is 99.5 hours/ 2.6 FTE.
Community Contacts Argyll & Bute Team currently
consists of:
Helping people to understand the SDS process locally; to both
understand their rights but to appreciate the limitations of SDS and
public resources.
Tailored support to understand legislation and the rights and
responsibilities this brings.
Offering one-to-one support to people and carers to develop personal
outcomes plans and help to access support services.
Linking people to make community connections and to develop
personal networks (including those not eligible for formal social care
resources).
Providing support to understand the process and ongoing
management of a direct payment, and to make connections with
other  services for more intensive support, when this is needed.
Assistance to understand Option Two responsibilities and functions.
Working with partners to share SDS information and knowledge e.g.,
with advocacy and carers’ organisations; with locality based HSCP
integrated teams and with both adults and Children and Families’
leadership teams.
Range of activity to offer independent support,
information and advice on SDS:
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Community Contacts Page 3
Facilitating peer support opportunities with those with an interest in
SDS, often in partnership with other organisations e.g., Alzheimer
Scotland and carer support services.
Due to the geography and resourcing constraints, Community Contacts
continues to offer as much assistance remotely as possible.
Relationships and joint working
Community Contacts, has positive relationships with cross-sector
partners, and receives referrals from Argyll and Bute HSCP and other
Council teams, third sector organisations, provider organisations, personal
assistants as well as self-referrals.
Susan’s story
Community Contacts Specialist Project Worker, Rachel was introduced to
Susan at North Argyll Carers Centre. Susan is a retired nurse and has been
providing extensive support for her parents in recent years. Susan found
the peer support available via the Carers Centre was invaluable and had
‘kept her going’ in her role as carer.
When Rachel spoke with Susan, Susan shared insight into her earlier bad
experiences of contact with social workers because of being a parent to a
disabled child. Due to this, Susan was reluctant to explore the potential of
SDS for her parents and in her role as a carer. Susan said she was coping
as she employed someone privately to help with caring responsibilities.
Rachel spent time over a cup of coffee with Susan having an outcome
focused conversation. Susan agreed to take some information with her on
SDS and on Rachel’s role with Community Contacts.
Two weeks later, Susan called Rachel; she had been reflecting on their
conversation and on the information she had taken away. She concluded
that there would be ‘no harm’ in requesting an SDS assessment for the
family and asked Rachel for her help. Rachel contacted the Social Work
Department who promptly visited the family, conducted an assessment
and offered an SDS budget to help meet everyone’s needs.
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Community Contacts Page 4
National work 2023-2024
Community Contacts continues to work with national partners and
organisations based in other local authority areas, to influence change
and promote good practice. Recent examples include:
Membership of the Scottish Government's Personal Assistant
Programme Board.
Contributed to the update of the SDS Statutory Guidance (2022) and
the subsequent National SDS Improvement plan alongside Scottish
Government, CoSLA, Social Work Scotland, SDS Scotland and
InControl Scotland.
Chaired the review and subsequent publishing of the revised national
Framework of SDS Standards.
Working with SDS and legal partners to update and rewrite the
Scottish Personal Assistants Employers’/Personal Assistants’
Handbook as an online and printable resource.
Opened up sessions for partners and citizens to feed into the National
Care Service Consultation.
Practice learning with other Scottish Government funded projects
offering independent support, information, and advice on SDS.
Chair of Self directed Support Scotland, the national membership
organisation for those connected with SDS professionally and national
delivery partner for Scottish Government.
Susan reported back that she was appreciative of Rachel’s gentle
approach; her respect, the initial time she gave to her and the space to
reach her own decision. Rachel also reflected and noted the power of
sharing information and kindness at the right time; how this approach
and the information shared enabled Susan to determine her next steps
thus upholding her rights. The duration of this support was only over
three weeks and was highly effective for Susan. Rachel also reported that
this piece of work felt very rewarding and successful and fitted with SiRD
Outcome 1.
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Carr Gomm Page 1
Demonstrating successful discharge
outcomes and reducing unnecessary
hospital admissions.
Total (with a focus on the
primary supported person) Existing cases New cases
127 48 79
Total (including carers
requiring a high degree of
support in their own right)
Cared for person Carers
222 127 95
From October 2023 to March 2024, we offered ‘casework’ (more
intensive work) to these numbers of people and families:
Our demographics and referral points
Page 5
In same period, we supported the following numbers of people and
their carers:
During this time, we supported the following number of people
eligible/not eligible for SDS or awaiting assessment completion:
Total (with
a focus on
the primary
supported
person)
Eligible
for SDS
Not eligible
for SDS
Pre- assessment
or waiting for
assessment
Don’t
know
127 11 4 4 8
In this period, the number of people accessing each SDS option
was:
Total Option 1 Option 2 Option 3 Option 4 Don’t know
111 75 1 10 23 2
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Carr Gomm Page 1
Demonstrating successful discharge
outcomes and reducing unnecessary
hospital admissions.
Number of people (with a focus on the
primary supported person) Age
41 Between 0 and 17 years
34 Between 18 and 64 years
39 65 years or older
13 Don’t know
Page 6
Our demographics (based on casework figures) were:
Number of people (with a
focus on the primary
supported person)
Access Route
62 Local Authority
0 Schools
45 Another third sector organisation
0 Referral by personal assistant
13 Self-referrals and referrals made by
friends or families
0 Advertising (web, in paper, or outreach)
7 Don’t know
Number of young people supported making the
transition to adult life 9
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Carr Gomm Page 1
Demonstrating successful discharge
outcomes and reducing unnecessary
hospital admissions.
Page 7
Number of people Condition(s)
1 Addictions
33 Asperger’s or Autism
0 Blind or visual impairment
2 Carers of people living with a condition
2 Carers accessing support for their own personal
outcomes
0 Deaf or hearing impairment
10 Dementia
8 Learning disability
11 Learning and physical disability
15
Long-term condition – including chronic pain,
neurological
conditions and terminal illness
10 Mental ill-health
16 Physical disability
11 Problems connected with ageing
8 Don’t know
Total number of people given ‘light-touch’ advice
and information (in addition to our casework). 911
Community Contacts Page 68

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A Company limited by guarantee in Scotland:
SC 236436 Scottish charity: SC 033491
National and Registered Office:
Space, 11 Harewood Road, Edinburgh
EH16 4NT
www.carrgomm.org
communitycontactsab@carrgomm.org
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Argyll and Bute Community Planning
Partnership 
Oban, Lorn and the Isles Area Community
Planning Group 
14th August 2024 
Water Safety Scotland communication toolkits 
Summary
Water Safety Scotland has produced communication toolkits for use in
developing people’s understanding and awareness of the danger of open
water and enabling safe participation in water-based activities. 
1. Purpose 
The toolkits are attached as an appendix to allow ACPG partners
to promote water safety for kayaking/canoeing and stand-up
paddleboarding.  These toolkits were also shared recently with
members of the Partnership Approach to Water Safety (PAWS)
Argyll and Bute group.   
2. Recommendations    
Members of the Area Community Planning Group are asked to note
the water safety communications toolkits. 
3. Background    
Thematic communications toolkits have been developed by Water
Safety Scotland and shared with partners on the local PAWS
Group and Education Scotland, to promote safety and awareness
around specific water-based activities.   
4.        Detail   
Water Safety Scotland in conjunction with Paddle Scotland have
developed communication toolkits to promote safe participation in
stand-up paddleboarding and kayaking/canoeing.  These toolkits are
attached as an appendix and can be shared and utilised as required
to enhance awareness of water safety around the coastline of Argyll
and Bute and on our inland waters. 
5. Conclusions 
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Members of the Area Community Planning Group are asked to note
the toolkits for use in promoting water safety for kayaking/canoeing
and stand-up paddleboarding. 
6.  CPP Outcomes 
Does you report relate to any of the following: 
Outcome Tick as appropriate (√)
Community Wellbeing √
Housing  
Transport Infrastructure 
For further information please contact:  
cppadmin@argyll-bute.gov.uk 
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Water Safety Scotland
Stand Up Paddleboarding ‘mini’ toolkit 2024
Stand Up Paddleboarding (SUP) is a monthly topic within Water Safety Scotland (WSS)’s prevention
toolkit and features in May but can be used across the year, as appropriate. 
Key message:
Scotland’s seas, lochs and rivers are enjoyed by a wide range of people for exciting activities– but it’s
vital we know how to enjoy the water safely.  It’s always best to be prepared before doing the sport.
To do this, follow the SUP water safety code which contains advice specific to the activities of Stand
Up Paddleboarding.
Website link: https://www.watersafetyscotland.org.uk/advice-hub/activity-safety/stand-up-
paddleboarding-sup/ 
Assets
Specific assets have been created for this package. These include:
• Social media assets (detailed below)
• SUP safety video of key advice that can be shared across social media
Suggested social media posts: 
Be aware of offshore winds. Avoid launching on
your paddleboard in windy conditions. Follow
the SUP water safety code found here:
https://tinyurl.com/2s3t2a4x 
#DrowningPrevention 
Check your kit before you launch on your
paddleboard. Remain safe whilst stand up
paddleboarding by following the water safety
code: https://tinyurl.com/2s3t2a4x 
Interested in Stand Up Paddleboarding? Get
involved in this fun activity and attend an
approved Paddle Scotland course #WaterSafety 
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Offshore winds can lead to being led out further
into deeper water when paddleboarding. Check
the direction of the wind before heading out
onto the water. Avoid launching in windy
conditions.
#DrowingPrevention 
Safety is the key to having fun whilst stand up
paddleboarding. Follow our SUP water safety
code to get the best out of your paddle:
https://tinyurl.com/2s3t2a4x
#DrowningPrevention 
Whether you are a keen paddler or a new lover
of the sport, be aware of safety by following our
SUP safety code: https://tinyurl.com/2s3t2a4x
#DrowningPrevention 
You can check our brand-new video, staring Calum McNicol from Paddle Scotland, who discusses the
key advice to help keep you safe whilst Stand-up Paddleboarding.
You can access the new video online here: https://youtu.be/cwLUR-7Gynw 
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Water Safety Scotland
Kayaking and Canoeing ‘mini’ toolkit 2024
Kayak and Canoe safety is a monthly topic within Water Safety Scotland (WSS)’s prevention toolkit and
features in May but can be used across the year, as appropriate. 
Key message:
Kayaking and Canoeing are both popular recreational and competitive sports and can offer
adventure, exercise, and fun, as well as a chance to explore nature. Its best to always be prepared
before doing the sport.
To do this, follow the Kayaking and Canoeing Water Safety code which contains advice specific to the
activities of kayaking and canoeing.
Website link: https://www.watersafetyscotland.org.uk/advice-hub/activity-safety/kayaking-
canoeing/
Assets: Specific assets have been created for this package. These include:
• Social media assets (detailed below)
• Kayak and Canoe safety video of key advice that can be shared across social media
Tweets/X/FB posts
Prepared to paddle? Make sure you are aware of
your surroundings, the condition of your
equipment, and the weather conditions before
you launch. The key to safe canoeing or kayaking
is to follow the water safety code.
#DrowningPrevention 
Whether you are going kayaking or canoeing
make sure you follow the water safety code. If
you get into an emergency, call 999
#WaterSafety #DrowningPrevention 
Before launching, ensure you have a mobile
phone in a waterproof pouch in case of
emergency.  This will make your
kayaking/canoeing experience safer. 
#DrowningPrevention. 
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Make sure to check the wind direction and speed
before launching. Be aware of offshore winds.
Stay aware of weather conditions by checking
the forecast before you set out. Avoid launching
in windy conditions. 
#DrowningPrevention 
You can check our brand-new video, staring Calum McNicol from Paddle Scotland, who discusses the
key advice to help keep you safe whilst canoeing or kayaking.
You can access the new video online here: https://youtu.be/xUVh2Wx6eHU 
Please also remember that if you plan to buy second hand equipment – you can read our key advice
here: https://www.watersafetyscotland.org.uk/media/p5fl3icv/wss-second-hand-advice.pdf 
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