OLI_Report_FQ2_2022-23_V2
Argyll and Bute Council · 14 December 2022
Back to Oban Lorn & The Isles Area Committee — 14 December 2022 and its agenda
Text extracted from the council's PDF. Layout and reading order may differ from the original.
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Appendix 1 Page 1 Oban, Lorn and The Isles Performance Report – FQ2 2022/23 Contents COI – Maximise distribution of Scottish Welfare Fund ................................................................................................................................................................4 COI – Percentage of clients satisfied that they are better able to deal with their financial problems following our support and intervention................................5 Number of parking penalty notices issued – Oban, Lorn and the Isles .........................................................................................................................................6 Number of parking penalty notices issued – Argyll and Bute ......................................................................................................................................................6 Car parking income to date – Oban, Lorn and the Isles ...............................................................................................................................................................7 Car parking income to date – Argyll and Bute.............................................................................................................................................................................8 Dog fouling – total number of complaints – Oban, Lorn and the Isles..........................................................................................................................................9 Dog fouling – total number of complaints – Argyll and Bute .......................................................................................................................................................9 COI – Increase the percentage of our care experienced young people that have the recommended additional tracking and monitoring plans in place ............... 10 COI – Provide quality meals with cost margins to all pupils....................................................................................................................................................... 11 Maximise the percentage of 16-19 years olds participating in education, training or employment – Oban, Lorn and the Isles .................................................... 12 Maintain the percentage of 16-19 years olds in Argyll and Bute participating in education, training or employment services – Argyll and Bute .......................... 12 Number of affordable social sector new builds completed per annum – Oban, Lorn and the Isles.............................................................................................. 13 Number of affordable social sector new builds completed per annum – Argyll and Bute ........................................................................................................... 13 Percentage of pre-planning application enquiries processed within 20 working days – Oban, Lorn and the Isles ........................................................................ 14 Percentage of pre-planning application enquiries processed within 20 working days – Argyll and Bute ..................................................................................... 14 Householder planning applications – average number of weeks to determine – Oban, Lorn and the Isles.................................................................................. 15 Householder planning applications – average number of weeks to determine – Argyll and Bute ............................................................................................... 15 COI – The number of new homeless applicants who required temporary accommodation this period ....................................................................................... 17 COI – Maintain the percentage of local suppliers that benefit from the awards of contracts via the procurement portal ........................................................... 18 COI – Increase the number of community benefits that are delivered through contracts we award locally ................................................................................ 19 Street lighting – percentage of faults repaired within 10 days – Oban, Lorn and the Isles .......................................................................................................... 20 The percentage of street lighting faults are completed within 10 working days – Argyll and Bute.............................................................................................. 20
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Appendix 1 Page 2 Total number of complaints regarding waste collection – Lorn ................................................................................................................................................. 22 Total number of complaints regarding waste collection – Mull ................................................................................................................................................. 22 Total number of complaints regarding waste collection – Argyll and Bute................................................................................................................................. 23 COI – Percentage of waste recycled, composted and recovered................................................................................................................................................ 24 Shanks – Percentage of waste recycled, composted and recovered .......................................................................................................................................... 24 Islands – Percentage of waste recycled, composted and recovered........................................................................................................................................... 25 H&L – Percentage of waste recycled, composted and recovered............................................................................................................................................... 25 COI – The number of tonnes of waste sent to landfill ............................................................................................................................................................... 27 LEAMS (Local Environment Audit and Management System) – Lorn.......................................................................................................................................... 28 LEAMS (Local Environment Audit and Management System) – Mull ......................................................................................................................................... 28 LEAMS (Local Environment Audit and Management System) – Argyll and Bute ......................................................................................................................... 29 Teacher sickness absence – Oban, Lorn and the Isles................................................................................................................................................................ 30 Teacher sickness absence – Argyll and Bute ............................................................................................................................................................................. 30 LGE staff (non-teacher) sickness absence – Oban, Lorn and the Isles ......................................................................................................................................... 31 LGE staff (non-teacher) sickness absence – Argyll and Bute ...................................................................................................................................................... 31 COI – Increase the percentage of all self-service automated contacts ....................................................................................................................................... 32
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Appendix 1 Page 3 All Areas FQ2 2022/23 Overall Performance Summary The information presented is a summary of the measures in the Scorecard that are available on Pyramid. Unless stated otherwise, performance is presented at both Area and Council-wide levels. The measures show the performance against target for the current and previous three reporting periods with an explanation of performance trend. The data table for each indicator is colour coded to identify the level of reporting: Area level measures are blue. Council level measures are grey. Corporate Outcome Indicators (COIs) are white.
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Appendix 1 Page 4 Corporate Outcome No.1 – People live active, healthier and independent lives COI – Maximise distribution of Scottish Welfare Fund This indicator is a Corporate Outcome Indicator that is reported quarterly. The performance presented is Council-wide only. Reporting Period Target Actual Status FQ3 2021/22 95.3% 130.0% Green FQ4 2021/22 95.3% 120.7% Green FQ1 2022/23 95.3% 87.5% Red FQ2 2022/23 95.3% 115.1% Green This indicator for FQ2 is above target and performance has increased since the last reporting period. FQ2 Comment We have currently spent £263,859 of our 2022/23 allocation of £458,338 which is above our monthly profile amount, and we have more than maximised our spend. We are continuing to monitor this closely while trying to support our most vulnerable customers during this time. Responsible person: Fergus Walker
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Appendix 1 Page 5 Corporate Outcome No.1 – People live active, healthier and independent lives COI – Percentage of clients satisfied that they are better able to deal with their financial problems following our support and intervention This indicator is a Corporate Outcome Indicator that is reported quarterly. The performance presented is Council-wide only. Reporting Period Target Actual Status FQ3 2021/22 100% 100% Green FQ4 2021/22 100% 100% Green FQ1 2022/23 100% 100% Green FQ2 2022/23 100% 100% Green This indicator has met the target with no change in performance since the last reporting period. FQ2 Comment There were no Debt Arrangement Schemes set up in this quarter. All of the clients provided with a Personal Debt Recovery Action Plan were satisfied. Out of 7 surveys issued 7 were returned showing 100% of clients satisfied. Six of the 7 survey returns had comments showing their appreciation of the service and how it had helped them. Responsible person: Lee Roberts
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Appendix 1 Page 6 Corporate Outcome No.2 – People live in safer and stronger communities Number of parking penalty notices issued – Oban, Lorn and the Isles Reporting Period Target Actual Status FQ3 2021/22 No target 143 No target FQ4 2021/22 No target 135 No target FQ1 2022/23 No target 322 No target FQ2 2022/23 No target 240 No target The indicator for FQ2 shows the number of parking penalty notices has decreased since the last reporting period. FQ2 Comment Cumulative data is up from previous year; likely from the ongoing recovery from Covid-19. Responsible person: Hugh O’Neill Number of parking penalty notices issued – Argyll and Bute Reporting Period Target Actual Status FQ3 2021/22 No target 973 No target FQ4 2021/22 No target 1,188 No target FQ1 2022/23 No target 2,043 No target FQ2 2022/23 No target 2,124 No target This indicator for FQ2 shows the number of parking penalty notices has increased since the last reporting period. FQ2 Comment Overall the Parking Charge Notice figures are up from previous year; this likely due to a combination of the new warden in Bute & Cowal and the ongoing recovery from Covid-19. Responsible person: Hugh O’Neill
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Appendix 1 Page 7 Corporate Outcome No.2 – People live in safer and stronger communities Car parking income to date – Oban, Lorn and the Isles Performance is presented cumulatively for both Area and Council-wide levels. For individual Car Parks the income is presented on a quarterly basis. Reporting Period 2022/23 Target (Cumulative) Actual (Cumulative) Status FQ3 2021/22 £391,339 £377,606 Red FQ4 2021/22 £478,497 £454,017 Red FQ1 2022/23 £170,832 £84,992 Red FQ2 2022/23 £426,247 £286,288 Red This indicator for FQ2 shows the cumulative amount of income collected is significantly lower than the cumulative target. FQ2 Comment The cumulative totals at FQ2 show an under-recovery of £139,959. In general, it is difficult to ascertain the exact reasons for under-recovery in parking income but it can be affected either way by such things as events, weather, commuting and so on. In addition to this, a delay in processing of cash or credit/debit card payments can also be a factor. In regard to this latter point, there is a minimum of £32k that has still to be processed within the OL&I parking income. This would still result in an under-recovery but reduces this from £139,959 to £107,959. There may be other cash payments still to be processed (from older machines) which may further reduce this amount. Responsible person: Hugh O’Neill Actual Quarterly Income collected in OLI during FQ1 and FQ2. Car Park Location FQ1 Actual FQ2 Actual Corran No.1, Oban £7,526 £19,666 North Pier, Oban £14,493 £29,249 Corran No.2, Oban £3,320 £12,181 Longsdale, Oban £1,425 £5,803 Non-trunk, Oban £19,486 £52,949 Lochavullin, Oban £3,725 £8,133 Ganavan, Oban £5,027 £1,424 Trunk, Oban £8,876 £11,463 Albany Street, Oban £2,829 £8,721 Fionnphort, Mull £2,929 £15,256
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Appendix 1 Page 8 Car Park Location FQ1 Actual FQ2 Actual Oban £2,502 £2,791 Tweedale Street, Oban £11,324 £29,582 Market Street, Oban £869 £2,019 Esplanade, Oban £638 £1,310 Ledaig, Tobermory (Off Street) £0 £361 Craignure, Mull £23 £387 Car parking income to date – Argyll and Bute Performance is presented cumulatively for both Area and Council-wide levels. Reporting Period Target (Cumulative) Actual (Cumulative) Status FQ3 2021/22 £660,069 £699,363 Green FQ4 2021/22 £807,078 £801,606 Red FQ1 2022/23 £250,264 £165,678 Red FQ2 2022/23 £625,429 £491,454 Red This indicator for FQ2 shows the cumulative amount of income collected is significantly lower than the cumulative target. FQ2 Comment The Service is working through a stock programme which will upgrade all parking terminals to enable multi payment options (cash, Cashless and Chip & PIN). At this point, 66 terminals out of 92 have been upgraded. The back-office system for the upgraded terminals is excellent and allows forensic review of the various payment modes. For FQ1 & FQ2 combined, the system shows payment totalling £573k for the upgraded 66 terminals. The remaining 28 cash only income is not shown on this system but may include an additional “payment in process” element (a lag on the income being added to the Councils ledger). The cumulative total at FQ2 is shown as £491,454 against a cumulative target of £625,429; a shortfall of £133,975. However, even discounting the cash only terminals; there is circa £287k still to be processed, which would take the income over the target for FQ2. Responsible person: Hugh O’Neill
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Appendix 1 Page 9 Corporate Outcome No.2 – People live in safer and stronger communities Dog fouling – total number of complaints – Oban, Lorn and the Isles Reporting Period Target Actual Status FQ3 2021/22 No target 4 No target FQ4 2021/22 No target 20 No target FQ1 2022/23 No target 9 No target FQ2 2022/23 No target 4 No target This indicator for FQ2 shows the number of dog fouling complaints has decreased since the last reporting period. FQ2 Comment The number of dog fouling complaints received this month for the OLI area has reduced to only 4, which were received in Lorn, this is very good. The Warden Service will continue with high visibility patrols as often as they can. Responsible person: Tom Murphy Dog fouling – total number of complaints – Argyll and Bute Reporting Period Target Actual Status FQ3 2021/22 No target 60 No target FQ4 2021/22 No target 81 No target FQ1 2022/23 No target 61 No target FQ2 2022/23 No target 45 No target This indicator for FQ2 shows the number of dog fouling complaints has decreased since the last reporting period. FQ2 Comment There were a total of 45 dog fouling complaints received this quarter for the whole of Argyll and Bute, this has reduced significantly from last quarter. The service will continue monitoring, patrolling and educating on the issues of dog fouling in an attempt to reduce the number of complaints further. Responsible person: Tom Murphy
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Appendix 1 Page 10 Corporate Outcome No.3 – Children and young people have the best possible start COI – Increase the percentage of our care experienced young people that have the recommended additional tracking and monitoring plans in place This indicator is a Corporate Outcome Indicator that is reported quarterly. The performance presented is Council-wide only. Reporting Period Target Actual Status FQ3 2021/22 100% 100% Green FQ4 2021/22 100% 100% Green FQ1 2022/23 100% 100% Green FQ2 2022/23 100% 100% Green This indicator for FQ2 is on track with no change in performance since the last reporting period. FQ2 Comment There is individual tracking and monitoring in place on SEEMIS in schools for care experienced children and young people. In addition to this, the Principal Teacher for care experienced children and young people monitors the information in SEEMIS and has subsequent conversations with staff in schools to ensure care experienced children and young people are receiving all the support they need to achieve and that the staff in school have the right strategies in place to help the child remain engaged with their education attainment and achievement. Often the care experienced health and wellbeing officers are used to provide extra support for the child and the family Responsible person: Louise Lawson
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Appendix 1 Page 11 Corporate Outcome No.3 – Children and young people have the best possible start COI – Provide quality meals with cost margins to all pupils This indicator is a Corporate Outcome Indicator that is reported quarterly. The performance presented is Council-wide only. Reporting Period Target Actual Status FQ3 2021/22 5.00% -0.62% Green FQ4 2021/22 5.00% -4.00% Green FQ1 2022/23 5.00% 3.77% Green FQ2 2022/23 5.00% 0.98% Green This indicator for FQ2 is below target and performance has improved since the last reporting period. FQ2 Comment The food cost percentage for the whole area showed a variance of 0.98%. We will continue to review the food cost percentage for those schools above and below the 5% variance target. Responsible person: Jayne Jones
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Appendix 1 Page 12 Corporate Outcome No.4 – Education, skills and training maximises opportunities for all Maximise the percentage of 16-19 years olds participating in education, training or employment – Oban, Lorn and the Isles Reporting Period Target Actual Status FQ3 2021/22 94.00% 93.98% Red FQ4 2021/22 94.00% 94.14% Green FQ1 2022/23 94.00% 95.95% Green FQ2 2022/23 94.00% 95.48% Green This indicator for FQ2 is above target however, performance has decreased slightly since the last reporting period. FQ2 Comment As at the end of FQ2 the Participation figure for Oban, Lorn and the Isles was 96.03%. This is above the Argyll and Bute Participation figure for 2021-22. Responsible person: Simon Easton Maintain the percentage of 16-19 years olds in Argyll and Bute participating in education, training or employment services – Argyll and Bute Reporting Period Target Actual Status FQ3 2021/22 94.00% 93.17% Red FQ4 2021/22 94.00% 93.80% Red FQ1 2022/23 94.00% 94.00% Green FQ2 2022/23 94.00% 93.90% Red This indicator for FQ2 is slightly below target and performance has decreased slightly since the last reporting period. FQ2 Comment The Annual Participation Measure for 2021-22 was released on 30th August 2022. In Argyll and Bute 93.9% of young people aged 16-19 were participating (in work, training or education). This figure is 1.5% above the national average. 3.8% were not participating, which is 0.2% below the national average. 2.3% were unconfirmed, which is 1.3% below the national average. As of 10th October 2022, the Participation figure for Argyll and Bute stood at 95.67%. Responsible person: Simon Easton
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Appendix 1 Page 13 Corporate Outcome No.5 – Our economy is diverse and thriving Number of affordable social sector new builds completed per annum – Oban, Lorn and the Isles Reporting Period Target Actual Status FQ3 2021/22 23 23 Green FQ4 2021/22 37 37 Green FQ1 2022/23 18 18 Green FQ2 2022/23 38 38 Green This indicator for FQ2 has met the target for the reporting period. FQ2 Comment LINK Housing Association completed 38 units at Dunbeg Phase 3. The units comprised 8 New Supply Shared Equity units and 30 for social rent. 31 units were general need, 4 wheelchair units and 3 amenity units. Responsible person: Allan Brandie Number of affordable social sector new builds completed per annum – Argyll and Bute Reporting Period Target Actual Status FQ3 2021/22 23 23 Green FQ4 2021/22 45 45 Green FQ1 2022/23 36 36 Green FQ2 2022/23 48 48 Green This indicator for FQ2 has met the target for the reporting period. FQ2 Comment 48 units were completed during FQ2. Bute & Cowal - no units completed; Helensburgh & Lomond - no units completed; Oban, Lorn & the Isles - 38 units completed at Dunbeg Phase 3. The units comprised 8 New Supply Shared Equity units and 30 for social rent. 31 units were general need, 4 wheelchair units and 3 amenity units. Mid Argyll, Kintyre & Islay - West Highland Housing Association completed 10 units for social rent on Jura. The units comprised 8 x 2-bedroom amenity units and 2 x 3-bedroom general needs units. Responsible person: Alan Brandie
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Appendix 1 Page 14 Corporate Outcome No.5 – Our economy is diverse and thriving Percentage of pre-planning application enquiries processed within 20 working days – Oban, Lorn and the Isles Reporting Period Target Actual Status FQ3 2021/22 75.0% 59.6% Red FQ4 2021/22 75.0% 75.0% Green FQ1 2022/23 75.0% 75.0% Green FQ2 2022/23 75.0% 86.2% Green This indicator for FQ2 is above target and performance has increased since the last reporting period. FQ2 Comment OLI has maintained its increased pre-app performance from FQ1 - exceeding the 75% target this quarter at 86.2%. Responsible person: Peter Bain Percentage of pre-planning application enquiries processed within 20 working days – Argyll and Bute Reporting Period Target Actual Status FQ3 2021/22 75.0% 61.7% Red FQ4 2021/22 75.0% 56.3% Red FQ1 2022/23 75.0% 60.5% Red FQ2 2022/23 75.0% 64.7% Red This indicator for FQ2 is below target however performance has improved since the last reporting period. FQ2 Comment The Development Management Team continues to operate with reduced resource. As new officers settle in, the Service are concentrating resource on working through planning applications which is a regulatory function. Responsible person: Peter Bain
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Appendix 1 Page 15 Corporate Outcome No.5 – Our economy is diverse and thriving Householder planning applications – average number of weeks to determine – Oban, Lorn and the Isles Reporting Period Target Actual Status FQ3 2021/22 8.0 weeks 8.4 weeks Red FQ4 2021/22 8.0 weeks 9.2 weeks Red FQ1 2022/23 8.0 weeks 9.4 weeks Red FQ2 2022/23 8.0 weeks 8.5 weeks Red This indicator for FQ2 has not met the target however performance has increased since the last reporting period. FQ2 Comment This measure only relates to planning applications received for alterations to existing premises. The Oban, Lorn and the Isles team took an average of 8.5 weeks to determine "Householder" applications in FQ2. Responsible person: Peter Bain Householder planning applications – average number of weeks to determine – Argyll and Bute Reporting Period Target Actual Status FQ3 2021/22 8.0 weeks 11.8 weeks Red FQ4 2021/22 8.0 weeks 13.8 weeks Red FQ1 2022/23 8.0 weeks 12.4 weeks Red FQ2 2022/23 8.0 weeks 13.1 weeks Red This indicator for FQ2 has not met the target however performance has decreased slightly since the last reporting period. FQ2 Comment The Development Management Team continues to operate with reduced resource. The headline performance figure of an average of 13.1 weeks to determine these applications, is skewed by 2 applications which took over between 50 and 70 weeks to determine. Responsible person: Peter Bain
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Appendix 1 Page 16 Benchmarking FY 2019/20, 2020/21 and 2021/22 The year-end statistics from The Scottish Government were published on 31st August. FY21/22 benchmarking figures have now been updated and FY22/23 have been forward projected in the usual way. Readers should note that our own Pyramid data in Development Management measures is "unadjusted", whereas that of the benchmarks (represented by the blue and green columns on the graph) is adjusted for "clock-stopping". Clock-stopping is where The Scottish Government allow for the removal of specific time periods for identified applications where delays were out with the control of the Local Planning Authority.
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Appendix 1 Page 17 Corporate Outcome No.5 – Our economy is diverse and thriving COI – The number of new homeless applicants who required temporary accommodation this period This indicator is a Corporate Outcome Indicator that is reported quarterly. The performance presented is Council-wide only. Reporting Period Target Actual Status FQ3 2021/22 No target 28 No target FQ4 2021/22 No target 37 No target FQ1 2022/23 No target 32 No target FQ2 2022/23 No target 28 No target This indicator for FQ2 shows the number of applicants has decreased since the last reporting period. FQ2 Comment During FQ2 – The Housing Service provided temporary accommodation to 28 new homeless households. Bute and Cowal – 11 Helensburgh and Lomond – 4 Oban, Lorn and the Isles – 11 Mid Argyll, Kintyre and Islay – 2 Responsible person: Flora Lamont
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Appendix 1 Page 18 Corporate Outcome No.5 – Our economy is diverse and thriving COI – Maintain the percentage of local suppliers that benefit from the awards of contracts via the procurement portal This indicator is a Corporate Outcome Indicator that is reported quarterly. The performance presented is Council-wide only. Reporting Period Target Actual Status FQ3 2021/22 20.0% 39.4% Green FQ4 2021/22 20.0% 13.5% Red FQ1 2022/23 20.0% 13.2% Red FQ2 2022/23 20.0% 22.2% Green This indicator for FQ2 is above target and performance has increased since the last reporting period. FQ2 Comment Increase from previous quarter due to the Capital Building Works Projects Dynamic Purchasing System Contract Award - value £4.6m. 35 Successful suppliers allotted lots 9 of which were local suppliers. A summary of all contracts awarded in FQ2 is available on Pyramid. Responsible person: Anne MacColl-Smith
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Appendix 1 Page 19 Corporate Outcome No.5 – Our economy is diverse and thriving COI – Increase the number of community benefits that are delivered through contracts we award locally This indicator is a Corporate Outcome Indicator that is reported quarterly. The performance presented is Council-wide only. Reporting Period Target Actual Status FQ3 2021/22 No target - No target FQ4 2021/22 No target 40 No target FQ1 2022/23 No target - No target FQ2 2022/23 No target 30 No target This indicator for FQ2 shows the number of community benefits since the last reporting period. FQ2 Comment This indicator is reported in FQ2 and FQ4. The team has been working closely with their suppliers to deliver additional social, economic and environmental value and achieved 30 community benefits through Contract Management, Contract Awards and the Request List from 1st April 2022 to 30th September 2022. A summary of all contracts awarded in FQ2 is available on Pyramid. Responsible person: Anne MacColl-Smith
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Appendix 1 Page 20 Corporate Outcome No.6 – We have infrastructure that supports sustainable growth Street lighting – percentage of faults repaired within 10 days – Oban, Lorn and the Isles Reporting Period Target Actual Status FQ3 2021/22 75% 31% Red FQ4 2021/22 75% 31% Red FQ1 2022/23 75% 38% Red FQ2 2022/23 75% 39% Red This indicator for FQ2 is below target however performance has improved slightly since the last reporting period. FQ2 Comment The performance figure for street lighting faults completed in OLI within the 10day timescale remains steady at 39%, similar to 38% completed "on time" in the previous quarter. The through-put of jobs completed has however more than doubled, with a total of 67 jobs completed in the period, compared to 29 previously. Also contained within this total was an increase in the island-based faults completed, with a further 15 dealt with within FQ2, as the Lochgilphead-based team were able to attend Mull within the overall programme for reactive repairs. Responsible person: Hugh O’Neill The percentage of street lighting faults are completed within 10 working days – Argyll and Bute Reporting Period Target Actual Status FQ3 2021/22 75% 59% Red FQ4 2021/22 75% 28% Red FQ1 2022/23 75% 29% Red FQ2 2022/23 75% 48% Red This indicator for FQ2 is below target however performance has improved significantly since the last reporting period. FQ2 Comment The total number of Street Lighting jobs recorded as completed within FQ2 totals 214, up from 116 completed in the previous period. Of these jobs, 102 were completed "on time" within the 10day timescale, showing an overall increase of the performance figure from 29% in FQ1 to 48% in FQ2. Whilst jobs may have missed the completion "target" they were eventually completed, as the figures for new faults at 215 in the same period, shows that the small team of 3 electricians and one apprentice, are at present able to "keep pace" with new service requests. This however indicates the underlying issue related to "out of date"
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Appendix 1 Page 21 columns, cabling and control gear generally. The completion of the LED project in 2022/23, delayed due to Covid, will further reduce faults due to luminaire failures and it is anticipated that the Street lighting Capital replacement programme 22/23 will start to address the underlying issue of ageing asset. It may however, take several years of further investment before this has an appreciable effect on the frequency of reactive repair requests. Responsible person: Hugh O’Neill
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Appendix 1 Page 22 Corporate Outcome No.6 – We have infrastructure that supports sustainable growth Total number of complaints regarding waste collection – Lorn Reporting Period Target Actual Status FQ3 2021/22 No target 0 No target FQ4 2021/22 No target 6 No target FQ1 2022/23 No target 14 No target FQ2 2022/23 No target 12 No target This indicator for FQ2 shows the number of waste collection complaints has decreased since the last reporting period. FQ2 Comment For the second quarter there were 12 waste collection complaints received for the Lorn area. Again, this month there have been operational and staffing issues but given the number of domestic and commercial properties serviced this still remains a good level of service. Responsible person: Tom Murphy Total number of complaints regarding waste collection – Mull Reporting Period Target Actual Status FQ3 2021/22 No target 0 No target FQ4 2021/22 No target 0 No target FQ1 2022/23 No target 0 No target FQ2 2022/23 No target 0 No target This indicator for FQ2 shows the number of waste collection complaints has remained the same as the last reporting period. FQ2 Comment Again, this quarter there were no waste collection complaints received for the Isle of Mull, this is an excellent level of service. Responsible person: Tom Murphy
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Appendix 1 Page 23 Total number of complaints regarding waste collection – Argyll and Bute Reporting Period Target Actual Status FQ3 2021/22 No target 0 No target FQ4 2021/22 No target 40 No target FQ1 2022/23 No target 58 No target FQ2 2022/23 No target 65 No target This indicator for FQ2 shows the number of waste collection complaints has increased since the last reporting period. FQ2 Comment The number of waste collection complaints has risen again slightly this month, with the most complaints received in the Helensburgh and Lomond area. There were operational and staffing difficulties again over the months of July, August and September in this area. Discussions will continue with the local delivery teams in an effort to reduce the number of complaints next quarter. However, given the number of domestic and commercial properties services throughout Argyll and Bute this is still a good level of service. Responsible person: Tom Murphy
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Appendix 1 Page 24 Corporate Outcome No.6 – We have infrastructure that supports sustainable growth COI – Percentage of waste recycled, composted and recovered Performance is presented by Council-wide service provision. Reporting Period Target Actual Status FQ3 2021/22 45.0% 50.6% Green FQ4 2021/22 45.0% 48.3% Green FQ1 2022/23 45.0% 52.1% Green FQ2 2022/23 45.0% 50.5% Green This indicator for FQ2 is above target however, performance has decreased since the last reporting period. FQ2 Comment 50.5% recycling/composting and recovery (37.9% recycling/composting and 12.6% recovery). Following a Scottish Government Landfill Tax Abatement Order (which commenced from 1st July 2022), Barr Environmental no longer carry out any recovery from mixed general waste delivered to them from the Helensburgh and Lomond area. There is no recovery tonnage therefore for the H&L area during the quarter which has resulted in a slight reduction to the overall figure. Responsible person: John Blake Shanks – Percentage of waste recycled, composted and recovered Performance is presented by Council-wide service provision. Reporting Period Target Actual Status FQ3 2021/22 No target 53.1% No target FQ4 2021/22 No target 49.7% No target FQ1 2022/23 No target 54.4% No target FQ2 2022/23 No target 58.1% No target This indicator for FQ2 shows the percentage of waste has seen a large increased since the last reporting period.
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Appendix 1 Page 25 FQ2 Comment 58.1% recycling/composting and recovery (37.0% recycling/composting and 21.1.% recovery). Year to date figure is 56.3% recycling/composting and recovery (37.2% recycling/composting and 19.1% recovery). Responsible person: John Blake Islands – Percentage of waste recycled, composted and recovered Performance is presented by Council-wide service provision. Reporting Period Target Actual Status FQ3 2021/22 No target 39.0% No target FQ4 2021/22 No target 38.4% No target FQ1 2022/23 No target 33.3% No target FQ2 2022/23 No target 34.7% No target This indicator for FQ2 shows the percentage of waste has increased since the last reporting period. FQ2 Comment 34.7% recycling/composting and recovery (34.7% recycling/composting and 0% recovery). Year to date figure is 34.0% recycling/composting and recovery (33.5% recycling/composting and 0.5% recovery). Responsible person: John Blake H&L – Percentage of waste recycled, composted and recovered Performance is presented by Council-wide service provision. Reporting Period Target Actual Status FQ3 2021/22 No target 49.5% No target FQ4 2021/22 No target 48.9% No target FQ1 2022/23 No target 53.6% No target FQ2 2022/23 No target 41.0% No target This indicator for FQ2 shows the percentage of waste has seen a large decreased since the last reporting period.
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Appendix 1 Page 26 FQ2 Comment 41.0% recycling/composting and recovery (41.0% recycling/composting and 0% recovery). Following a Scottish Government Landfill Tax Abatement Order (which commenced from 1st July 2022), Barr Environmental no longer carry out any recovery from mixed general waste delivered to them from Helensburgh and Lomond area. There is no recovery tonnage for the H&L area during the quarter which has resulted in a reduction to the overall recovery figure. Year to date figures for H&L are 46.1% recycling/composting and recovery (41.9% recycling/composting and 4.2% recovery). Responsible person: John Blake
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Appendix 1 Page 27 Corporate Outcome No.6 – We have infrastructure that supports sustainable growth COI – The number of tonnes of waste sent to landfill This indicator is a Corporate Outcome Indicator that is reported quarterly. The performance presented is Council-wide only. Reporting Period Target Actual Status FQ3 2021/22 5,100 4,550 Green FQ4 2021/22 5,000 4,252 Green FQ1 2022/23 5,850 4,546 Green FQ2 2022/23 5,550 4,947 Green This indicator for FQ2 is below target (lowest is best) however performance has decreased since the last reporting period. FQ2 Comment Tonnes of biodegradable municipal waste (BMW) to landfill within limit but slightly more than FQ2 in previous year. Following a Scottish Government Landfill Tax Abatement Order (which commenced from 1st July 2022), Barr Environmental no longer carry out any recovery from mixed general waste delivered to them from Helensburgh and Lomond area. There is no recovery tonnage therefore for the H&L area during the quarter which has resulted in a slight increase to the landfill figure. Responsible person: John Blake
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Appendix 1 Page 28 Corporate Outcome No.6 – We have infrastructure that supports sustainable growth LEAMS (Local Environment Audit and Management System) – Lorn (Monthly data combined to show quarterly average) Reporting Period Target Actual Status FQ3 2021/22 73 83 Green FQ4 2021/22 73 82 Green FQ1 2022/23 73 84 Green FQ2 2022/23 73 86 Green This indicator for FQ2 is above target and performance has improved since the last reporting period. FQ2 Comment The street cleanliness in the Lorn area for this quarter remains high with each month exceeding both the Benchmark Figure and the National Standard, July 87, August 88 and September 83. Responsible person: Tom Murphy LEAMS (Local Environment Audit and Management System) – Mull (Monthly data combined to show quarterly average) Reporting Period Target Actual Status FQ3 2021/22 73 56 Red FQ4 2021/22 73 92 Green FQ1 2022/23 73 94 Green FQ2 2022/23 73 85 Green This indicator for FQ2 is above target however performance has decreased since the last reporting period. FQ2 Comment The street cleanliness levels for the months of July and August for the Mull area are extremely high with scores of 96 and 93, however the month of September see a dip to 65, the service will look into improving this for next quarter. Responsible person: Tom Murphy
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Appendix 1 Page 29 LEAMS (Local Environment Audit and Management System) – Argyll and Bute (Monthly data combined to show quarterly average) Reporting Period Target Actual Status FQ3 2021/22 73 78 Green FQ4 2021/22 73 79 Green FQ1 2022/23 73 85 Green FQ2 2022/23 73 82 Green This indicator for FQ2 is above target however performance has decreased since the last reporting period. FQ2 Comment The level of street cleanliness across the whole area remains at a high standard. This is an excellent achievement. The service uses the annual report from Keep Scotland Beautiful and monthly inspections to assess the data and make appropriate alterations to work schedules to ensure that the level of performance is maintained. Responsible person: Tom Murphy
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Appendix 1 Page 30 Making It Happen Teacher sickness absence – Oban, Lorn and the Isles Reporting Period Target Actual Status FQ3 2021/22 No target 1.87 days No target FQ4 2021/22 No target 1.70 days No target FQ1 2022/23 No target 1.80 days No target FQ2 2022/23 No target 1.59 days No target This indicator for FQ2 shows the number of sickness absence days has decreased since the last reporting period. FQ2 Comment Teacher absence has decreased by just under a quarter of a day on last quarter but has increased by over half a day on the same quarter last year. The top reason for absence is Stomach, Digestive conditions. Responsible person: Simon Easton Teacher sickness absence – Argyll and Bute Reporting Period Target Actual Status FQ3 2021/22 No target 1.60 days No target FQ4 2021/22 No target 1.77 days No target FQ1 2022/23 No target 1.79 days No target FQ2 2022/23 No target 1.22 days No target This indicator for FQ2 shows the number of sickness absence days has decreased since the last reporting period. FQ2 Comment Overall teachers' absence is down by half a day on the last quarter but up by a third of a day on the same quarter last year. The top reason for absence is infections. Responsible person: Simon Easton
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Appendix 1 Page 31 Making It Happen LGE staff (non-teacher) sickness absence – Oban, Lorn and the Isles Reporting Period Target Actual Status FQ3 2021/22 No target 3.20 days No target FQ4 2021/22 No target 2.84 days No target FQ1 2022/23 No target 3.52 days No target FQ2 2022/23 No target 4.07 days No target This indicator for FQ2 shows the number of sickness absence days has increased since the last reporting period. FQ2 Comment LGE absence in OLI has increased by just over half a day on last quarter and significantly, over a day and a half on the same quarter last year. The top reason for absence is stress. Responsible person: Carolyn Cairns LGE staff (non-teacher) sickness absence – Argyll and Bute Reporting Period Target Actual Status FQ3 2021/22 No target 3.49 days No target FQ4 2021/22 No target 3.42 days No target FQ1 2022/23 No target 3.57 days No target FQ2 2022/23 No target 3.66 days No target This indicator for FQ2 shows the number of sickness absence days has increased since the last reporting period. FQ2 Comment Overall LGE absence is about the same as last quarter but has increased by half a day on the same quarter last year. The top reason for absence is Stress. Responsible person: Carolyn Cairns
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Appendix 1 Page 32 Making It Happen COI – Increase the percentage of all self-service automated contacts This indicator is a Corporate Outcome Indicator that is reported quarterly. The performance presented is Council-wide only. Reporting Period Target Actual Status FQ3 2021/22 70.0% 72.2% Green FQ4 2021/22 70.0% 73.1% Green FQ1 2022/23 70.0% 79.4% Green FQ2 2022/23 70.0% 75.4% Green This indicator for FQ2 is above target however performance has decreased since the last reporting period. FQ2 Comment In FQ2 there were 37,577 transactions dealt with by customer service agents (24.6%) and 115,120 automated or self-service transaction (75.4%) so the 70% target was well exceeded. FQ2 2021/22 2022/23 Mediated 40,004 37,577 Automated 112,215 115,120 Responsible person: Robert Miller