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Reshaping Renfrewshire - Transformation and Change Programme - Update

Renfrewshire Council · 18 February 2026
Back to Leadership Board — 18 February 2026 and its agenda

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___________________________________________________________________
To:  Leadership Board
On:  18 February 2026
_________________________________________________________________________
Report by: Chief Executive and Director of Finance & Resources
_________________________________________________________________________
Heading: Reshaping Renfrewshire –Transformation and Change Programme –
Update Report
_________________________________________________________________________   
1.  Summary 
1.1  In February 2025, a comprehensive report was presented to the Leadership Board
providing an overview of transformation activity to date, setting the strategic context,
and detailing the fifth phase of Renfrewshire Council’s transformation programme,
named Reshaping Renfrewshire. This report represents the second report on the
progress of the programme since February. Given the scale of the programme,
updates centre primarily on areas with relevant and substantive progress. 
1.2 Similar to previous phases of transformation, Reshaping Renfrewshire continues to
have a focus on the development and modernisation of the organisation, but is also
strongly aligned with a strategically wider, outward-facing transformation perspective
considering Renfrewshire as place, its economy and communities and consequently
has much stronger demonstrable alignment to the Council’s strategic priorities.

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1.3 Reshaping Renfrewshire continues to support the financial planning objective to
deliver significant  recurring financial savings and or generation of additional income
to secure longer-term financial sustainability; harnessing the rapidly changing
advancements in digital technology to transform how we deliver services in the future;
building upon key strategic partnerships and relationships, collaborating to deliver
better outcomes for communities; and continuing to shift the focus of our service
provision to prevention to help reduce future need and cost. 
1.4 Although there is a change in the mix and scale of the savings from that anticipated,
the current position outlined in section 11 of the report provides a level of confidence
moving into the 2026/27 budget of relatively early progress in identifying savings that
will continue to support the Council’s financial stability. 
1.5 However, following the recent Scottish Government budget and updated Spending
Review forecast for future local government financial settlements, it is expected that
the scale of financial challenge the Council faces will remain significant and is not
expected to decline. The delivery of more significant transformational based savings
in future years will therefore continue to be an overriding objective in order to support
medium to longer term financial sustainability. 
_________________________________________________________________________ 
2.  Recommendations 
2.1   It is recommended that the Board: 
• Note the update provided in the report on the progress of key areas within
Reshaping Renfrewshire. 
• Note that regular reports will continue to be brought to the Board at appropriate key
junctures as the overall programme is progressed. 
_________________________________________________________________________ 
3.  Background 
3.1  Reshaping Renfrewshire is the fifth phase of the Council’s ongoing strategic
commitment to transformation, which has been focused on ensuring a financially
sustainable long-term future, whilst improving outcomes for communities. 
3.2 As summarised above, Reshaping Renfrewshire is strongly aligned to the Council’s
wider strategic plan and objectives with a strengthened outward focus supporting the
development and delivery of key strategies that will: -   
• reshape how we use council assets, reimagining the role they serve within our
communities. 
• drive long term economic growth and address the climate transition journey. 
• develop our strategic partnerships (including with our communities) to support
delivery of shared goals; and 
• secure a digital agenda that drives the delivery of large-scale savings whilst also
transforming how we work, how we use data to inform our decisions, and improve
our service delivery to and choice for our citizens.

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3.3  As previously reported, in addition to providing regular updates to Leadership Board,
and alongside existing governance arrangements across strategic programmes, a
Transformation Board (officer group) has been established to provide strategic
oversight of the Reshaping Renfrewshire programme. Chaired by the Director of
Finance and Resources, this group has a membership of senior officers across the
Council and reviews the progress of all major projects and programmes across the
organisation, explores and manage interdependencies, shares learning and supports
the management and prioritisation of resources across the programme. 
3.4 The Transformation Board is utilising well-established six stage Gateway Review
Process for monitoring and managing delivery of all key transformation projects. The
Gateway review process summarised the table below provides a structured approach
to manage projects from inception through the completion and ultimately delivery of
benefits – both financial and non-financial benefits. 
3.5 Appendix 1 provides a high-level overview of the Transformation Board Gateway
position statement across the existing programme. Further focus on key areas with
relevant and substantive progress, are outlined in the remainder of this report. 
4.  Digital Strategy 
4.1 The Council has made significant progress in recent years to invest in digital
technology and services, changing how we work and how our customers interact with
us.  2025 has been another busy and successful year for the Digital Programme of
work. The approval of the new Digital Strategy (2025-2030) in April 2025 at
the Finance, Resources and Customer Services Policy Board builds on the significant
progress in recent years and recognises the need for bolder, Council-wide
transformation to ensure future needs of our internal and external customers are
met. As previously reported, the Digital Strategy is built around six strategic themes
which support delivery against four strategic objectives. A summarised update across
each of the themes is provided below along with more detailed updates in relation to
major transformational business cases currently under development in relation to
Smart Social Housing (SSH) and the extended adoption of Artificial Intelligence (AI) to
support Council services 
4.2 Theme 1: Digital Inclusion 
Digital inclusion remains a foundational enabler of Renfrewshire’s Digital Strategy
2025 - 2030, ensuring our communities and staff have the skills, access and

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confidence to use digital services. Renfrewshire continues to advance a nationally
recognised, partnership‑led digital inclusion programme that helps residents access
devices and connectivity, build essential digital skills, and confidently use online public
services in an increasingly digital world.  Progress to date includes: 
DigiRen 
• Partnered with SCVO to establish an Essential Digital Skills baseline and
presented the 2024/25 annual impact report Creating a Fairer and Digitally
Inclusive Renfrewshire during DigiKnowVember. 
• 170+ events registered as part of DigiKnowVember, engaging 1,200+ participants
through workshops, webinars, and community activities to boost digital confidence. 
• The Network now includes 200+ individuals from 70+ organisations
(Renfrewshire-based and national), deepening collaboration and extending
support into more settings. 
Citizens Voice Forum 
• Members collaborate to advance digital inclusion priorities, access, skills,
confidence, and meaningful use, ensuring no community is left behind. 
• The Fairer Renfrewshire Fund continues to support the Digital Champions project,
delivering 2,000+ volunteer hours and helping 800+ learners, scaling peer-to-peer
learning. 
• DigiZones have seen 71,000+ visits, offering free device access, public Wi-Fi, and
tailored support. An early-phase evaluation is underway to inform future scaling,
with refined quarterly impact reporting. 
• The Pachedu ‘E-Quality Access’ project, a community-led device reuse initiative,
soft-launched during DigiKnowVember and is in the process of rolling out across
four pilot libraries, reducing e-waste, promoting sustainability, and supporting
RenZero goals. 
National recognition and alignment 
• Renfrewshire is the only Scottish Council referenced in the refreshed national
Digital Strategy for its leadership in digital inclusion. 
• Digital inclusion is embedded as a standalone strategic priority within
Renfrewshire’s ambitious Digital Strategy and the CLD Plan 2024–2027. 
Renfrewshire’s digital inclusion approach continues to evolve, with ambitious plans for
2026 that include signing Scotland’s Digital Inclusion Charter to align with national
standards, exploring data-driven insights to predict and prevent digital exclusion, and
developing a Digital Inclusion e-learning module with the Scottish Government, initially
for the third sector and later for citizens. Furthermore, we will look to expand DigiZones
into Health & Social Care Partnership venues, leverage community benefits in
contracts to create opportunities for communities and third sector partners, support the
rollout of MyCare.Scot to enable digital access to health and care services, and publish
the DigiZones early implementer evaluation report to inform scaling and continuous
improvement.

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4.3 Theme 2: Data 
As previously reported the Data Strategy Framework, developed and approved in
2023, was reviewed and updated to ensure it continues to be fit-for-purpose. Service
Improvement Plans have been updated across all Directorates to include data
improvement activities, ensuring appropriate visibility and tracking of progress.
Activities are relevant to each Directorate based on requirements aligned to the Data
Strategy but broadly include: Data analysis and visibility for senior decision makers,
Dashboard opportunities – a range of options being investigated such as FOI/SAR,
Absence Management, Customer Services performance stats, Data skills gaps, and
Data Quality improvement activities. The Data Catalogue created and populated by
Data Advisory Group representatives, continues to be reviewed and updated, providing
a register of Council critical data sets and ownership. 
The Data Advisory Group is progressing a range of practical data improvement
activities aligning with the Data Strategy Framework, including: 
• Providing training for identified common skills gaps, such as the practical analysis
and management of data, through training videos and supporting discussions lead
by the Data Analytics Manager. 
• A Technical Sub-group has been created to provide a forum for deeper dives into
technical data challenges, such as address consistency across systems. 
• Progressing investigation of data aggregation and processing opportunities on new
technologies, through a practical use-case in partnership with HSCP. 
• Continued support for AI roadmap development. 
• Providing a place to present and discuss the data-related activities of services –
encouraging others to share insights, learn from each other, spot opportunities for
collaboration, and improve the value of our data. 
4.4 Theme 3: Technology and Infrastructure 
Housing Innovations Project 
The Housing Innovations Project (HIP) is a two-phase implementation with Phase 1
being transition from OHMS a twenty-year-old housing management on premise
system to NEC Housing as a cloud-based service.  Phase 1 focuses on housing
management and creating a streamlined integrated and scalable management system
harnessing modern technology to provide a better user experience and ultimately
benefiting our tenants by providing a more streamlined, aligned service. 
Since contract signing with NEC and kick off in January 2025, the project team has
conducted over 70 solution design and configuration sessions across rents,
allocations, estates, anti-social behaviour, customer services, servicing and interfaces
and integrations with finance, GIS and document management. The team have also
embedded a benefits realisation approach, completed test cycle 1 and developed a
training programme for end users.

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HIP phase 1 is due to go live in 2026. January 2026 will also see the commencement
of Phase 2 activities, including solution design and configuration sessions for the areas
not in scopes for phase 1 which include repairs, assets and cycling maintenance,
servicing, homelessness, CRM and housing online services and dashboards.   
P2P 
November 2025 saw the successful launch of the new Procure to Pay (P2P)
service comprising an improved P2P operating model and the launch of the Business
World Procurement Module replacing PECOS. This launch was the culmination of
months of work from Finance, Business World ERP and Procurement colleagues,
supported by the Project Management team and in collaboration with colleagues from
across the organisation. 
Following the successful launch of the P2P service, the team will continue to improve
use of data, gain the most from the new technology’s capability, and make interactions
with suppliers as efficient as possible. The team will continue to engage across the
organisation to harness local knowledge, promote innovation and optimise the design
of the operating model going forward.   
Cyber Resilience 
In 2025, major steps were taken to strengthen cyber resilience and protect the
council’s digital assets, successfully passing Public Services Network
(PSN) and Payment Card Industry (PCI) accreditations, ensuring we meet the highest
security standards. The team rolled out mandatory cyber training for all staff to boost
awareness and safe practices. This includes phishing awareness training for staff who
click once on phishing campaign emails, plus follow-up tutor-led training for staff who
click more than once. 
The Classification Scheme & Sensitivity Labelling for Corporate and Schools staff was
successfully rolled out in November and the team supported Civil
Contingency Business Continuity Planning (BCP) events to raise cyber risk awareness
among departments and senior leadership. The team also implemented password
strength testing and Multi-Factor Authentication (MFA) rollout across the Council. Both
of these were significant activities and further enhance the protection of the Council
network. 
Green Print 
The reduced Council print estate was rolled out by the end of November 2024 and all
sites have access to a printer.  From that point the Council has been securing savings
on lease costs and the project continues to work with services to reduce the volume of
printer usage to further reduce the costs to the Council with regular reports on usage
taken to the Performance Board. 
In June 2025 the Council moved to fully using recycled paper across the print
estate.  This also adds to the savings being generated and positively contributes to the
Council’s Net Zero objectives.

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4.5 Theme 4: Digitally Enabled Workforce   
In 2025, significant progress was made in digital learning and upskilling the workforce,
particularly in how learning is assigned, tracked, and reported. Integration between
The Business World (BW) ERP system and iLearn has been central to these
improvements. Below is a summary of key initiatives. 
Job Characteristics (JCs) 
In 2025, JCs were developed in BW to simplify the assignment of mandatory learning
to specific positions. This ensures our approach is more scalable and allows for more
granular and role specific learning assignment moving forward. 
Mandatory Learning 
Using the JC approach in BW, and in particular the option to alert users
when required courses have not been completed, allowed learners to stay on top of
their own learning proactively. This has resulted in mandatory completion levels across
all services going up to record levels from 56% at the end of 2024 to 87% at the end
of 2025. 
Toolbox Talks (TBT) approach 
To ensure inclusivity, work has also been progressed with front line colleagues to offer
TBT alternatives. With a huge effort from EH&I Service in particular, this has resulted
in well over 1,000 mandatory course completions for front line, non-networked
colleagues who we would not have been able to reach historically via the digital
approach.   
iLearn and digital learning 
Over and above the mandatory learning, iLearn has been widely used for all types of
e-learning courses, with over 8,000 colleagues accessing iLearn and completing a
total of 73,500 courses in 2025 alone. This has again highlighted the effectiveness
of iLearn and e-learning for reaching and upskilling a wide audience. 
Instructor led courses in ERP 
Work has started on using the Course Schedular feature of ERP, allowing instructor
led courses to be scheduled, and attendance recorded in ERP directly. This will ensure
both instructor led, and e-learning course completions are recorded and tracked via
ERP for a comprehensive learning record. 
Essential Digital Skills 
Work has been progressed to establish essential digital skills for networked colleagues 
at Renfrewshire Council, based on the SCVO framework and tailored to our needs.
Uptake measures are in place, through insights from Microsoft 365 (M365) usage,
course completions as well as network access, giving us an understanding of where
upskilling is required at a Service and even Division level. A focus for this year will be
to embed the required learning into induction to ensure everyone has the required
essential digital skills to utilise their devices effectively and keep our network safe.

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M365 skills 
In support of the essential digital skills, and to ensure the Council is making the most
of M365 licenses, new iLearn courses for each of the M365 apps are being developed
to ensure learners can access relevant support for their role. These courses will
complement our existing M365 Learning content accessible directly via the Teams app
which provide guides relevant to how the M365 apps are used at Renfrewshire
Council. 
Induction   
We are reviewing the corporate induction content as well as processes, to make them
mandatory and trackable, with alerts similar to existing mandatory courses. This will
ensure new starters meet corporate requirements and gain essential digital skills as
needed. This process will also involve capturing alternative induction delivery methods,
such as face to face for a more comprehensive and accurate view on corporate
induction completion. 
Digital Champions 
The Council’s staff based Digital Champions network continue to meet on a regular
basis, sharing best practices around the use of M365 and other council tools within
their Services, while also supporting the roll out of council wide digital initiatives such
as Windows 11 and the Green Print initiative. Digital Champions have been
instrumental in rolling out and supporting the TBT approach for mandatory learning
and have contributed to the ongoing Essential Digital Skills work. 
4.6 Theme 5: Leadership and Culture   
Over the past year, leadership and culture have continued to strengthen across the
organisation, supported by clearer structures and better alignment across the
corporate functions that leaders rely on.  The closer integration of Health & Safety, Risk
Management and Business Services has made it easier for leaders to navigate
assurance and compliance and has opened up development routes for those looking
to build experience in governance, risk or organisational resilience. 
Leadership presence across services has also improved.  Managers are spending
more time with teams, using workplace visits and routine conversations to understand
pressures, discuss improvement activity and reinforce expectations.   These
day-to-day interactions are grounding leadership behaviour in the organisation’s
values.  At the same time, the rollout of improved dashboards, deeper analysis and
structured cross-service forums is giving leaders a clearer view of performance and
helping them intervene earlier when issues emerge. 
There has also been noticeable progress in how leadership teams, Trade Unions and
corporate groups work together.  Regular forums focused on performance, health and
safety and risk are helping everyone develop a shared view of what services need and
where pressure points sit.  This has encouraged a more collective way of responding
to challenges, with teams more willing to work across boundaries when problems
require joint action. 
Work is now underway to develop the next phase of leadership development
programmes.  These will reflect the organisation’s evolving needs and will draw directly
on service-level development plans, which are beginning to set out the capabilities that
leaders will need over the coming years.  The Cultural Assurance Model (CAM)

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continues to support this work by identifying where targeted support or coaching would
be beneficial and by helping leadership teams focus on the behaviours that make the
greatest difference to team climate. 
Inclusion remains a central priority. Recent policy updates to Members highlighted the
importance of creating working environments where employees feel safe to raise
concerns and confident that issues will be handled constructively. This includes
continued work aligned to The Promise, ensuring that our approach reflects the
experiences and needs of care-experienced children and young people, and that the
workplace is supportive of care-experienced colleagues.  Development of the Care
Experienced Staff Network, guaranteed interviews for applicants who meet essential
criteria and trauma-informed practice training are all part of strengthening this
commitment. 
We have also introduced new neurodiversity training to help managers and teams feel
more equipped to support colleagues with a variety of communication and working
styles.  Our progress is increasingly reflected in external recognition, including
maintaining Carer Positive “Exemplary Employer” status and achieving Breastfeeding
Friendly Scotland Employer accreditation.  Most recently, The Council became the first
Council in Scotland to be awarded Menopause Friendly Employer accreditation,
marking an important milestone in our broader commitment to supporting employees ’
health and wellbeing at work. These elements sit alongside ongoing work with Trade
Unions and reflect the wider effort to make decision-making more transparent and
participative. 
Members are being asked to approve a refreshed reward and recognition scheme at
the February Finance, Resources and Customer Services Policy Board. The new
approach provides a clear and consistent way for managers to recognise contribution
and ensures that recognition is timely, fair and aligned with the organisation’s values.
This is intended to help embed positive day-to-day leadership practice across all
services. 
Members are also being asked to note progress in the first year of the ‘Improving our
Workplace’ engagement programme. Feedback from the survey and local discussions
is shaping service-level actions and supporting more responsive leadership routines.
Leaders are using this information to address local issues, strengthen communication
and maintain a supportive team environment. 
Taken together, these developments point to a leadership culture that is maturing,
increasingly joined-up and more confident in its role. They also demonstrate steady
progress in building the conditions that leaders need to guide teams through change
while supporting a workplace that is resilient, inclusive and focused on improvement. 
4.7 Theme 6: Digital and Public Services 
Millie, AI Phone Assistant 
4.7.1 The introduction of Millie, the Council’s AI phone assistant, has resulted in significant
improvements in customer service performance, channel shift, operational efficiency,
and citizen experience. As of November 2025, across 380,606 AI-handled calls, Millie
has accurately answered 134,777 questions, reducing pressure on Customer Service
Advisors and offering residents a faster route to information 24/7. 
4.7.2 One of the strongest indicators of AI success is the demonstration of a clear and
sustained ability to autonomously resolve queries. When excluding auto-

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escalations, Millie has achieved 39.82% resolution rate, meaning four out of ten people
receive everything they need through the AI without requiring a human advisor. In
recognition of this cutting-edge project, Millie and the Customer Services
team were recognised at the COSLA Excellence Awards and more recently at the
Holyrood Scottish Public Service Awards.   
4.7.3 The team are currently working on validating an AI business case focussed on
opportunities to further deploy AI technologies across the organisation, including a
roadmap for implementation. If this Business Case is approved this will represent a
significant programme of change over the next 3 years and is outlined in more detail
in section 4.9 below. 
Digital Experience, DXP 
4.7.4 The Digital Experience (DxP) team successfully launched the new Council website,
streamlining the website, improving navigation for users, and enhancing the overall
user experience. This is a UK first and this user-centric approach has drawn positive
attention from senior figures at GOV.UK and the Scottish Government. 
4.7.5 A Consultations Hub has been created, streamlining public consultations and
encouraging greater community engagement with council initiatives. In addition, the
team modernised our communications by transitioning to the Sendgrid platform, which
now enables us to reach residents more effectively through email, SMS, and
WhatsApp.   
4.7.6 The DxP programme has ambitious plans for the coming year. The team will complete
the migration and update of all remaining content to the new website. The intranet will
also see significant improvements, with priority content being rewritten and moved to
enhance internal communications and resources. 
4.7.7 The Health and Social Care Partnership (HSCP) website is set to be fully integrated
into Renfrewshire.gov.uk, further unifying our digital presence. Finally, the team are
preparing to support the future use of AI at the council, ensuring the council remains at
the forefront of digital innovation.   
4.8 Smart Social Housing 
4.8.1 As previously reported to the Board, the Smart Social Housing (SSH) project set out
an ambition to develop a business case opportunity to secure the deployment of market
leading fibre broadband connectivity and smart sensor assets into the Council’s social
housing units at no cost to the tenant. A separate report is provided on the agenda
updating on the progress achieved on the project and setting out recommendations to
support the delivery of a Phase 1 Test of Change stage. 
4.9 Artificial Intelligence (AI) Overview 
4.9.1 As outlined earlier in the report, the Council has successfully driven forward the
development of Millie, our Digital AI Advisor since her launch in November 2024. 
4.9.2 During the implementation of Millie and its associated success as a transformation
project, it was recognised that the Council was at the forefront of AI development in
Scotland and as part of sourcing suitable partner councils to work with, opportunities
have been explored on a wider basis across the UK. In this context, the Council officers
have established productive relationships and regularly engaged with Derby City

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Council who have also launched an AI driven Digital Advisor called ‘Darcie’ as part of
a wider corporate transformation programme underpinned by AI innovation. 
4.9.3 In December 2024, Derby City Council announced a corporate wide AI innovation
programme as a key part of their overall transformation and financial saving
programme. This programme has been underpinned by an AI Transformation
Assessment which was undertaken by the council with the help of an external AI
partner. An AI Transformation Assessment is designed to support a council to evaluate
current AI readiness, identifying opportunities for AI-driven improvements, and
developing a structured roadmap for AI adoption. Derby City Council have welcomed
establishing a working relationship with the Renfrewshire Council and have been open
and highly collaborative in sharing their journey thus far to develop their AI capability.
It is envisaged that the working partnership will provide future opportunities to jointly
share best practice as well as development capacity to support accelerated adoption
by both organisations. 
4.9.4 Based on the success of Millie so far, and learning established from the AI innovation
being progressed by Derby City Council (and some other local authorities across the
UK), an AI Transformation Assessment has been progressed by the Council over the
second half of 2025, supported by ICS.AI, our procured AI partner. The work
progressed during 2025 has seen the completion of a significant programme of
stakeholder engagement, workshops, data analysis, financial validation solution
demonstrations and trials. This AI Transformation Assessment has provided the
Council with a developing understanding of how AI solutions can enhance efficiency,
reduce costs, and improve service delivery. 
4.9.5 At present, officers from across all services are actively working with our AI partner on
a challenge and validation stage to ensure the output from this critical initial
assessment stage is sufficiently robust to support the development of a full business
case. 
4.9.6 It is intended the business case will be brought back to the next Board cycle for detailed
consideration. It is anticipated that the business case will provide a clear understanding
of the scale of opportunity and the key priorities for building on the success of Millie
and progressing the Council’s sector leading development of AI capability. As outlined
previously to the Board, it is envisaged that this business case is likely to set out one
of the most significant digital transformation opportunities for the Council over the
medium term to support the delivery of both financial savings but critically delivery of
better services and outcomes but also improved ways of working as an organisation
and better supporting and equipping our workforce. 
4.9.7 A key part of the business case will be implementation considerations, and this will
outline the approach to ensure strong governance arrangements, robust and ethical
development and implementation of AI opportunities and compliance with the recently
approved requirement by Council for a regular reporting of AI deployment across the
Council. 
5.  Connected Communities 
5.1 As set out in previous updates, officers have been working to scope the initial phases
of the Connected Communities programme, which will aim to change the way in which
the Council works across communities, building and strengthening relationships and
making it easier for local people to access the advice and support they need at the
earliest possible stage.

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5.2 The Connected Communities programme is about whole systems change – making
sure the Council can respond effectively to the changing needs and opportunities which
exist across our communities.  Through the programme we will aim to drive the
following types of change: 
5.3 In practice, these changes should be visible in the following ways: 
• Strengthening the Council’s relationship with communities and partners and
between staff
• Promote community empowerment, participation and capacity
• Improving connections
• Better use of all resources
• Making every contact count
• Identifying opportunities to support early intervention and prevention through
integrated advice and support 
5.4 The first phase of the programme involved the formation of a new Connected
Communities function within the Chief Executive’s Service, which brought together the
Partnership and Inequalities and Community Learning and Development teams over
the past 18 months.  This process is now largely complete, with ongoing work to
develop the focus and priorities of the service to support the delivery of the Connected
Communities programme. 
5.5 The second phase of the programme involves several key workstreams, with an initial
update provided for each of these below.  It is anticipated that more detailed milestones
in relation to these projects will be confirmed to the Board in spring 2026. 
5.6 Early help model - With a focus on early intervention and prevention we will work
with partners to ensure local people can access advice and support that meets
their needs

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A baseline exercise has been completed to map key elements of the advice and
support activities that are being considered for inclusion in the early help model.
Research is now underway with service users to explore how advice and support is
accessed and to identify opportunities to join up to improve outcomes for service users,
as well as improving efficiency in terms of delivery.
Learning visits are also being scheduled over the next 8 weeks with other local
authorities that have developed different forms of early help or advice/support models
to inform the development of proposals in Renfrewshire. 
5.7 Making Every contact Count – Focused on every interaction with the Council
being treated as an opportunity to deliver meaningful, joined-up support - going
beyond individual tasks to meet the needs of our residents. 
A key output from this programme will be the delivery of a campaign across our
workforce which will reinforce the Council’s commitment to our values and a ‘One
Council’ approach - this means working together across the organisation, so our
residents have a seamless experience regardless of how they contact the Council. To
deliver this, we will roll-out training and development opportunities which will support
our people to continue to deliver people-centred services and work closely across
services.  This will include aspects such as stigma and trauma. 
It is anticipated that a phased rollout of the programme will be undertaken during 2026,
following engagement with key stakeholders including our workforce. 
5.8 Place based approaches – defining and testing a council wide approach to
working in places, so services align around local needs and communities shape
priorities. 
An initial scope for the project is currently being developed but it is intended that this
will consider opportunities for locality planning and how this links to wider strategic
programmes such as the Learning Estate Strategy, review of services delivered by
One Ren etc. 
This workstream will aim to develop new place based approaches which: 
(1) create a shared understanding of local needs and assets
(2) strengthen routes for communities to participate and get involved 
(3) enable services and partners to align delivery at neighbourhood/locality level with
a clear line of sight to efficiency, demand management and prevention. 
We will aim to develop a single, transparent place-based framework for how the
Council works with communities, which enables shared intelligence about place and
supports the co-ordination of support across neighbourhoods. 
5.9 Community investment - Working with local communities to build capacity and
resilience, with funding targeted to support key identified priorities 
The final scope for this project is being finalised but will include: 
• A review of the Council’s conditions of grant 
• Identification of options for a single grants management system

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• A review of existing grant processes and information provided to local groups in
relation to funding opportunities, and support for the development of community
capacity. 
Linked to the Connected Communities agenda, officers will also be working together
to develop a programme of engagement with local communities to inform our local
Connected Communities approach as this develops.  During 2026, we will also start to
engage on some of our key strategic plans such as the Community Plan, Council Plan
and also with partners in relation to the IJB’s Strategic Plan.  Following on from the
findings from the resident research exercise undertaken in 2025, we will keep building
on our approach to consultation and engagement to ensure residents, partners and
key stakeholders play a significant role in the development of these areas of activity. 
6. Consultation and Engagement 
6.1 The introduction of a Resident Survey in 2025 supported a pilot approach as part of
the Council’s commitment to self-assessment and improving our dialogue with our
residents and communities. The purpose of the resident research exercise was to: 
• measure perceptions of and satisfaction with Council services
• inform planning and decision-making in relation to budget decisions
• benchmark against results from the Scottish Household Survey (2023)
• access new information, ideas and suggestions
• support the introduction of the new Consultation and Engagement Policy
• build on the knowledge and insight gathered from existing consultation and
engagement exercises 
6.2 The survey findings and evaluation were presented to Leadership Board in December
2025 and are also available on the Council website. It is the intended the results of the
survey will be used by the Council and community planning partners alongside other
community and citizen engagement feedback and insight to inform future strategies
and plans, including the development of budget proposals. 
6.3  A hybrid research methodology was used to gain feedback from a representative
sample of the Renfrewshire population. In total, 1,016 individual fieldwork interviews
were completed by telephone or face-to-face (interview-led) between 2 May – 11 June
2025. A supplementary online version of the survey was also made available and
paper copies were available to complete in libraries. Translations and other accessible
formats were also provided on request. Follow-up focus groups were also organised
to explore the quantitative findings. Members of the public were recruited from the
telephone or online survey to participate in each group.   
6.4  The interview-led (telephone or face-to-face) survey was conducted across all areas
of Renfrewshire. The sample size was recommended by the appointed technical
partner to ensure the results were reliable for the whole area and included a pro-rata
spread of interviews across each ward. This means we can be confident that the
findings are accurate within a small margin of error (about plus or minus 3%). That
level of accuracy is based on standard research methods and provides 95%
confidence in the results. 
6.5 Key findings from the research showed: 
• people rate Renfrewshire highly as a place to live and are proud of their own their
neighbourhood

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• more than half of responses agree the council provides high quality services and
does the best with the money available
• parks, gardens and open spaces are the most used services each month, followed
by household waste recycling centres and sport and leisure facilities
• satisfaction is highest with schools and nurseries, children’s play areas, parks,
gardens and open spaces and libraries
• to help balance its budget, the council should prioritise making better use of its
buildings and target resource to places and people with the greatest need
• supporting older and vulnerable people, children and families and maintaining
roads, open and public spaces are among the most essential priorities. 
6.6 An action plan linked to learnings and future consultation and engagement activities is
part of an update to this Leadership Board (February 2026) as part of the Corporate
Improvement Plan progress updates.  These actions include the recommendation to
repeat the research exercise in 2028, ensure the findings are shared internally to
inform future strategies and plans and links to the ongoing commitment to improving
our dialogue with residents and communities through future engagement opportunities
and developing annual performance feedback.   
7.  Place Based Programmes 
Learning Estate Strategy 
7.1 The Learning Estate Strategy report, presented at the Education and Children’s
Services Policy Board last month, provided an update on progress relating to the
ongoing Learning Estate Programme. 
7.2 Work continues on-site to deliver the new Paisley Grammar School Community
Campus, remaining on track financially and on time for completion in the summer of
2026. Similar on schedule progress continues to be achieved in relation to the planned
extension to Park Mains High School and the delivery of the new Thistle Primary
School. 
7.3 The design process of the extended Park Mains High School is largely complete with
some final contractor and sub-contractor design portions that will follow at the point of
construction. The contractor is now completing the market testing process where all
sub-contractors, specialists, and materials will be procured and costed. This market
testing process will allow a final contract price for construction to be agreed ahead of
formally awarding both an advanced works contract, and a main works contract in early
2026 ahead of construction. 
7.4 Planning permission for the project was formally agreed at the Planning and Climate
Change Policy Board on 4th November 2025, allowing the project to progress with
subsequent submission of the associated building warrants for construction approval
now progressing. Detailed work is taking place with the school to plan the phasing of
the construction works, and a schedule of move management arrangements. Pending
formal contract approvals and awards in early 2026, construction is scheduled to begin
in March 2026 and the project remains on track to complete in the summer of 2027. 
7.5 Work has now commenced on site to construct the new Thistle Primary School in
Dargavel. This follows a detailed and controlled design and approval process with the
Contractor BAM UK (through Hub West Scotland) working on initial site preparation,
foundations, drainage and formation of hard landscaping areas through to early 2026
where elements of the structure will then begin. The project remains on track to
complete in the summer of 2027.

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7.6 The Education Board has previously approved a new strategic Business Case
development framework to support the development of future projects for investment
delivery. This framework aligns with industry best practices outlined in the HM Treasury
Green Book and is designed to assess viable options for the 13 priority education
establishments in Renfrewshire. To support this, in February 2025, the Council
approved medium term financial planning arrangements which will unlock up to
£170million over future years for this major investment programme. 
7.7 Following the most recent detailed update in October 2025 regarding the progress of
business cases for priority schools, work has been ongoing to define the Outline
Business Case for each project that is expected will be reported to the next Policy
Board in March 2026. Work continues to assess the options associated with each route
forward in greater detail and all options will be included in the Outline Business Cases
presented in March 2026. This stage of the business case will seek to establish a
recommended shortlist of options for each project to progress to Full Business Case
stage throughout 2026 where a deeper level of analysis will be conducted, with the aim
of providing a single recommended option to proceed in 2027. 
Housing-led Regeneration and Renewal Programme 
7.8 The £100M housing-led regeneration and renewal programme across eight areas in
Renfrewshire continues to be delivered as a key Council priority. The programme is
designed to deliver maximum benefits for residents, with the active involvement of
services across the Council and with partners to deliver modern, high quality, energy
efficient, affordable Council housing that will not only significantly enhance the
Council’s housing stock but is also contributing to the wider transformation of
communities across Renfrewshire. 
7.9 Currently in the fourth year of the ambitious ten year programme, significant progress
has been made in line with the agreed project plan with rehousing of tenants,
acquisition of privately owned properties and demolition of empty properties well
underway. 
7.10 Improvement works in those properties which will be retained in the regeneration areas
has also commenced, with external works underway in both Auchentorlie and Howard
St areas in Paisley, and external works are scheduled to commence in both Howwood
Road, Johnstone and Waverley Road, Paisley areas shortly. The window installation
programme has also been rolled out across six of the seven regeneration areas where
properties are being retained. 
Council New Build Housing Programme 
7.11 The Council’s new build housing programme is also progressing well, with
developments on site at Gallowhill, Paisley and Howwood Road, Johnstone. 
7.12 The Gallowhill development will deliver 65 units on the site adjacent to Glencairn Court
which will be a mix of cottages, flats and houses of varying sizes, with first handovers
anticipated in Spring 2026. 
7.13 The Howwood Road development will deliver 70 units on the former Cochrane Castle
school site and will be a mix of cottages, flats and houses of varying sizes, with first
handovers   anticipated in Summer 2026.

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Housing Asset and Investment Programme 
7.14 Over the next five years the Council will invest £147M on improvements to our council
housing stock, including kitchen and bathroom refurbishments, rewiring, heating
systems, windows, roofs, external insulation, and solar panels. 
7.15 The housing investment programme continues to focus on improving energy efficiency
across Renfrewshire homes with a range of energy efficiency measures including the
installation of external wall insulation (EWI) that reduces heat loss and lowers carbon
emissions, contributing to the national Net-Zero ambitions and aligning with the Energy
Efficiency Standard for Social Housing (EESSH). 
7.16 In addition to the internal and external improvement works programmes, there is an
energy efficiency project on site at Gallowhill Court and Glencairn Court high rise
blocks, which will see the installation of a new, innovative ground source heating
solution which is one of the first of its kind in Scotland. This will replace gas as a heating
and hot water source in each of the properties, with the installation of individual heat
pumps and upgraded radiators. Tenants will benefit from a cleaner heating solution
where heat is extracted from the ground to be used within each home. 
City Deal, Cultural Regeneration & Transport Infrastructure Programmes 
7.17 A separate report is provided on this agenda outlining the substantial progress
achieved in the delivery of the significant investment programmes associated with City
Deal & AMIDS as well as the major cultural led regeneration investment in Paisley town
centre. These major long term investment programmes represent some of the most
significant transformational placed based economic regeneration investments ever
made by the Council and provides key foundations to support long term transformation
economic and social benefits for Renfrewshire. 
Transport Infrastructure Programme 
7.18 Renfrew Bridge, the first ever vehicle and pedestrian opening bridge over the River
Clyde, officially opened on the 9th May 2025, linking Renfrewshire to Glasgow and
West Dunbartonshire.  Over the past 7 months of the bridge being open, more than
2.46 million users have crossed the bridge. This far exceeds the projected volumes
calculated at conception stage and highlights the strategic importance of this travel link
for Renfrewshire and the wider City Region 
7.19 Works have commenced on AMIDS South, a £59 million transport project which will
connect Paisley town centre with the Advanced Manufacturing Innovation District
Scotland (AMIDS) and Glasgow Airport. This includes the construction of a new road
bridge across Paisley Harbour, a 1.7km gateway route along the White Cart River and
a network of roads, cycling and walking links from the town centre train station and bus
interchange to AMIDS, Glasgow Airport and Inchinnan. In addition, a new road from
Renfrew Road to the bridge crossing will be created which will connect into the new
Paisley Grammar School Community Campus. The major focus during the early phase
of construction is to complete the East / West link, from Harbour Road to Renfrew Road
in advance of the school opening in August. 
7.20 Financial Year 2025/26 marked the first year in an ambitious ten year £90M Roads
Investment Programme. The programme for 2025/26 is nearing completion, with 39 of
the planned 48 carriageways now resurfaced 39 carriageways were also ‘surface
dressed’ and we are on track to complete the resurfacing of the 32 footways in this

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year’s programme. The Capital Programme 2026/27 plans to resurface 50
carriageways and 40 footways. 
7.21 The first phase of the roundabout programme, aiming to enhance the infrastructure
and visual appearance of the roundabout asset in Renfrewshire, will complete in March
with the refurbishment of the initial 11 roundabouts. An additional 9 roundabouts will
be refurbished in 26/27, and a further 8 in 27/28. 
7.22 Works have also commenced on the Gallowhill Active Travel Link, which will provide a
safe, lit, path for pedestrians, cyclists and wheelers, from the Gallowhill estate, under
the former railway bridge on Renfrew Road, Paisley. The path will provide an essential
active travel link to the new Paisley Grammar School, and onto the wider active travel
network in Renfrewshire, via the Paisley to Renfrew Cycle path. The works are well
advanced and are programmed to complete in March. Coupled with the ongoing
pedestrian improvement works on Renfrew Road, this will provide a safe environment
for pupils travelling to the new Grammar school. 
8.  Climate and Net Zero 
8.1 Delivery of Year 1 of the Council’s approved 3-year programme of climate activity
continues to progress, with a focus on transforming our approach to the provision of
clean, renewable energy and sustainable travel in Renfrewshire. 
8.2 The installation and upgrade of Building Management Systems (BMS) across the
Council Estate progresses, to date 12 buildings have been upgraded with a further 14
planned to be completed by the end of March 2026. 
8.3 The installation of Air Reduction Technology aimed to reduce maintenance of heating
systems and increase energy efficiency has commenced with surveys across 5
buildings. It is anticipated following this stage, the technology will be piloted in the
surveyed properties to measure effectiveness prior to wider investment and roll out. 
8.4 The expansion of Solar PV is currently being planned for delivery later this year and
will include extension of Solar PV Array across 15 existing public buildings and the
installation of a new system at St Fillan's Primary School. These systems will help to
maximise energy efficiency and drive utility usage efficiencies and have a positive
impact on the Council’s emissions.  
8.5 The Electric Vehicle fleet has been expanded and will be supplemented in the coming
months by increased charging infrastructure across a number of Council building
locations. 
8.6 The programme to expand the publicly accessible EV charging infrastructure network
across the Glasgow City Region has now progressed to the procurement stage with
the Invitation to Participate now live. 
8.7 Work is ongoing between the Council and external consultants to develop the Outline
Business Cases for the extension of the District Heating Network at AMIDS and the
creation of a new network in Paisley Central.   Further renewable energy solutions
including a potential windfarm and solar farm continue to be explored through pre-
feasibility research, which includes liaising with SPEN around grid capacity and
network opportunities and with other local authorities with experience of similar
projects.

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8.8 Work will continue through 2026 to fully deliver the outlined projects, and to explore
other opportunities to ensure our public buildings and transport are as sustainable as
they can be. 
9.  Workforce 
9.1 Delivery of Our People Strategy ‘Our People, Our Future 2021–2026’ has progressed
at pace, with around ninety per cent of commitments now delivered and Members
approving an eighteen-month extension to align with the next Council Plan.  The impact
is clear in the everyday experience of employees and in the way, teams lead through
change, a strength recognised in recent Best Value findings which commended the
organisation’s leadership culture and resilience.  Regular progress reports continue to
be presented to members of the Finance, Resources and Customer Services Policy
Board, ensuring transparency and robust oversight. 
9.2 Wellbeing and attendance remain central, and our approach is increasingly proactive
and data-driven.  Analysis of absence trends is informing targeted interventions,
expanding psychological and musculoskeletal supports and strengthening
Occupational Health, including physiotherapy and cognitive behavioural therapy. 
Stress risk assessment training for managers is now embedded and our Mental Health
First Aider network has grown to over one hundred, with further training scheduled to
maintain visible support across the organisation.  Financial wellbeing is firmly
embedded through Advice Works, credit union sessions and benefits awareness,
complemented by the Employee Benefits platform launched in March 2025. Looking
ahead, we will continue to empower employees with self-care tools and campaigns,
build managers’ confidence to intervene early and supportively, and use people
analytics to focus support where psychological and musculoskeletal risks, and frontline
pressures, are greatest. We will continue to performance-manage the Occupational
Health contract and re-tender counselling provision for implementation in Spring 2026. 
9.3 Workforce planning capability has matured through a cross-Council approach that is
acting on Best Value recommendations, developing performance indicators for skills
and development, increasing workforce flexibility and strengthening succession
planning for critical roles, with routine workforce metrics reported to Members.  New
workforce planning training has been introduced for managers, equipping them with
the tools and confidence to apply a consistent approach across services.  Inclusion
has deepened: the ‘Let’s Pause’ menopause forum launched in April 2025 and now
has seventy-six members as we work towards menopause-friendly accreditation; we
have maintained Carer Positive “Exemplary Employer” status and were shortlisted for
the Carers UK Transformational Employer award; we guarantee interviews for
care-experienced applicants who meet essential criteria and have established a Care
Experienced Staff Network; and we have achieved Breastfeeding Friendly Scotland
Employer accreditation with new training and guidance in place.   HR policy
modernisation continues at pace, with revised Parenting Leave and Pay, Respect at
Work and Equality, Diversity and Inclusion policies each written accessibly and equality
impact assessed. 
9.4 Our proposals to modernise terms and conditions for local government employees
were not supported in union ballots; however, the process provided valuable insight
and a strong evidence base for future improvement. We will now focus on constructive
debrief with trade unions to explore areas of progress while continuing equality impact
assessment work to ensure any future proposals remain fair and inclusive.

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9.5 Leadership and learning continue to accelerate transformation.  Around one hundred
and forty employees recently achieved accredited Chartered Management Institute
qualifications, celebrated by an event held at Paisley Town Hall, and a refreshed
leadership offer supporting everyone from frontline supervisors to the Chief Executive,
together with a new managers’ induction module, will launch in early 2026.  Since the
e-learning platform iLearn upgrade in February 2024, employees have completed an
impressive 52,872 courses across 6,583 employees, supported by thirty Digital
Champions.  Mandatory training compliance across the Council has risen to 77%, up
from 58% in June 2025, with tailored plans to support Teaching employees through
in-service days. Employee voice is shaping decisions through service-level
Engagement Forums, which feed directly to the Workforce Planning Group. The 2024
employee survey, nearly 2,000 responses, reported high job satisfaction, strong
line-manager relationships and strong advocacy.  Council-wide and service-level
actions are underway, with the first annual progress update to members scheduled for
February 2026. 
9.6 Equality, diversity and inclusion remain at the heart of our approach. Mandatory EDI
training completion stands at 76.4%; Race and Disability forums are being
re-established; and an Equalities Development Officer is providing strategic leadership
to embed EDI across the Council. Our Equality Mainstreaming Report, published in
April 2025, evidences progress against outcomes, and public consultation launched in
October 2025 is shaping the next set of Equality Outcomes for 2025–2029. We are
also proud of our progress on the gender pay gap, now 0.52% in favour of women
compared with 4.59% in favour of men in 2018, reflecting targeted actions on pay and
grading, leadership development, family-friendly policy and progression pathways. 
9.7 Taken together, these developments evidence sustained investment in a skilled,
healthy, inclusive and future-ready workforce. This commitment underpins the
Council’s transformation ambitions by ensuring we remain resilient, adaptable and
equipped to deliver innovative, high-quality services for our communities in a rapidly
changing environment. 
10.  Review of Cultural & Leisure Services Commissioned through OneRen 
10.1 As previously reported to the Board, officers are currently working with OneRen to
undertake a strategic review of current commissioning arrangements for cultural and
leisure services.  Three key workstreams have been identified: 
• Workstream 1 - Community and Leisure
• Workstream 2 - Culture and Libraries 
• Workstream 3 - Finance and Governance 
10.2 Work has been progressed since the last update to Board to review current service
level agreements, cost and service utilisation data.  A detailed update on the review is
provided as a separate item on the Board’s agenda. 
11. Alignment to Medium Term Financial Plan 
11.1 As outlined in the Medium-Term Financial Plan presented to the September Council
meeting, the transformation programme along with more traditional service-based
savings workstreams (many of which will be supported by transformational activity)
continue to provide the key routes to support the Council’s drive toward longer term
financial sustainability.

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11.2 The table below summarises the broad targets set out as part of the medium-term
financial plan and the current assessment of the anticipated savings position to be
incorporated into the 2026/27 budget position. As outlined in the table and as
anticipated the majority of the 2026/27 savings are expected to be secured from non-
direct transformational activity with the majority of that expected in years 2-3 of the
three-year planning horizon.
2026/27 2027/28 2028/29 2026/27 2027/28 2028/29
£000s £000s £000s £000s £000s £000s
Digital workstreams including AI 200              1,500          1,000          -               1,500          2,000         
Connected Communities 250              250              250              -               250              250             
Review of culture & leisure services with OneRen 250              1,000          750              -               1,000          1,000         
Early Intervention & Prevention 1,000          1,000          -               1,000          -              
Strategic Property Changes 100              100              100              -               100              100             
Procurement savings 200              200              100              -               100              200             
Service based savings 3,000          3,000          2,000          2,300          2,000          2,000         
Income growth 1,000          1,000          1,000          900              1,000          1,000         
Corporate Financing savings 300              250              250              -               -              
6,300          8,300          5,200          3,450          6,950          6,550         
September 25 Target
Saving Theme
Total Savings
Revised Target
11.3 Although there is a change in the mix and scale of the savings from that anticipated,
the current position provides a level of confidence moving into the 2026/27 budget of
relatively positive progress in identifying savings that continues to support the Council’s
ongoing financial stability and makes a degree of headway into the financial
sustainability objective aligned to the medium-term planning horizon. Over the course
of 2026/27, it is anticipated increased confidence in the target figures will develop for
the medium term. 
12. Next steps 
12.1 Alongside the regular updates for each individual workstream to the relevant Policy
Boards, overview progress updates on the Reshaping Renfrewshire programme will
continue to be reported to Leadership Board alongside the financial reporting to
Council and the Finance, Resources and Customer Services Policy Board. 
_________________________________________________________________________ 
Implications of the Report 
1. Financial – the transformation programme will continue to play a key role in supporting
the Council’s medium term financial sustainability. The estimated cost of the smart
social housing pilot will be incorporated into the budget plans for 2026/27 to be agreed
by Council. 
2.  HR & Organisational Development – none. 
3. Community/Council Planning – the transformation programme focuses resources on
the delivery of priority outcomes as outlined in the Council Plan. 
4.         Legal - none 
5.         Property/Assets – section 7 of the report provides an update on investment in council
properties and infrastructure.

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6.         Information Technology – section 4 notes a number of progress updates related to the
Digital and ICT agenda. 
7.         Equality and Human Rights – there are no negative impacts on equality groups or
potential for infringement of individuals’ human rights arising from the
recommendations contained in the report. An EQIA will be undertaken in developing
the business case for smart social housing. 
8.         Health and Safety - none 
9.         Procurement – section 4 includes an update on the P2P project as part of the overall
transformation programme. Several of the individual workstreams and projects will
have associated procurement elements to their delivery and which will be managed
through the Council’s well established procurement arrangements to secure best
value. 
10.       Risk – the transformation programme is a key element of mitigating the medium-term
financial challenge for the Council. 
11.       Privacy Impact – none 
12.       COSLA Policy Position – none 
13. Climate Risk – section 8 of the report provides an update in relation to Net Zero. 
14. Children’s Rights – section 7 provides an update on the Learning Estate Strategy which
will directly impact children and young people. When considering any future school
provision, the impact this will have on children is a key consideration, and any work will
be based around the direct needs of children to allow their education experience to
thrive. 
Author:         Alan Russell - Chief Executive 
Alastair MacArthur - Director of Finance & Resources

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APPENDIX 1 
Transformation Board
Current Projects in development and delivery
Children and Families
Project Name Description  Stage
Gaelic Development Identifying locations to support Gaelic
Education in the Early Years, Primary, and
Secondary Education Establishments. 
Project at initial stage. 
Identify
Whole Family Wellbeing There are 3 workstreams  - 3rd Sector /
Request for Assistance / Service Redesign. 
Project is nearing completion. 
Deliver 
Connected Communities
Project Name Description  Stage
Phase 2: Place Based
Approaches
Working with communities to understand
their priorities/needs and work
collaboratively with the informal networks
in local areas to develop mechanisms to
share info in an ongoing basis. 
Identify
Phase 2: Early Help and
support
Exploring co-ordination of support in terms
of what we provide and how we access it. 
Focus on early intervention; focus on the
relationship with the resident; and how we
can support all needs. 
Identify
Phase 2: Every Contact Counts Implementing a council wide approach to
engaging/responding to citizens that make
contact with us.  Ensuring a person-centred
approach in place which promotes early
intervention / prevention 
Identify
Phase 2: Grant Review  Reviewing current grant provisions Identify
Phase 1:  Restructure and
other projects
To look Council wide to developing early
intervention approach on a locality basis
with a view to realign costs toward
successful interventions and reducing high-
cost provision 
Close

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Digital
Project Name Description  Stage
AI Innovation Assessment  The AI Transformation Assessment will
involve a series of workshops, data
analysis, and AI trials which will provide
the Council with a clear understanding of
how AI solutions can enhance efficiency,
reduce costs, and improve service delivery.
Currently developing business cases. 
Assess Options
Purchase to Pay (P2P) Implementation of integrated system
approach to automate the end-to-end
process from purchasing goods/services to
payment to suppliers. P2P will integrate
with existing ERP to deliver a more
streamlined and efficient approach with
greater visibility and control.  Core solution
delivered and complete, and further
developments being considered. 
Deliver
Housing System Replacement
Project (now 
H I P Project)
The replacement of Housing System
OHMS, AVD Prevent, Apex and WorkHub
with a fully integrated Housing
Management System Renamed to Housing
Innovations Project( H I P) 
Deliver
Digital Experience / Intranet
replacement 
Development of a new customer driven
website and internal intranet site. 
Deliver 
Environment, Housing and Infrastructure
Project Name Description  Stage
Cemetery management
system
Aim is to replace outdated, inefficient, and
often manual cemetery management
systems with a new digital solution. Driven
also by legislative changes relating to the
Burial Management Regulations and Burial
Application and Register Regulations 
Define
Waste Service - Recycling
Improvements and Route
Optimisation  
2 workstreams to deliver a waste
management route optimisation and in cab
tech system and recycling improvements
utilising Scottish Gov recycling improvement
fund 
Deliver

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Project Name Description  Stage
New Fleet Management
Solution 
Implement the Fleet Focus system in order
to significantly enhance operational
efficiency, improve data management, and
provide better insights into fleet
performance 
Deliver
Housing Repairs and
Maintenance service redesign 
Service and process review and redesign to
implement improvements and efficiencies. 
Deliver
Housing Investment and
Regeneration Programme 
Complex, 10 year, Capital Programme being
delivered in many areas across Renfrewshire
External and internal improvements in social
housing including 8 regeneration areas 
Deliver 
Learning Estate
Project Name Description  Stage
Bridge Of Weir Learning
Estate Project 
Not yet started.  Business Case to review
future learning estate options 
Pipeline
Foxbar Learning Estate
Project
Not yet started.  Business Case to review
future learning estate options 
Pipeline
Gallowhill Learning Estate
Project
Not yet started.  Business Case to review
future learning estate options 
Pipeline
Glenburn Learning Estate
Project 
Not yet started.  Business Case to review
future learning estate options 
Pipeline
Paisley Central Learning
Estate Project 
Not yet started.  Business Case to review
future learning estate options 
Pipeline
Johnstone High School
Learning Estate Project
Outline Business Case being developed to
be presented in March 
Assess Options
Johnstone Primary School
Learning Estate Project
Outline Business Case being developed to
be presented in March 
Assess Options
Renfrew Learning Estate
Project (Trinity High School) 
Outline Business Case being developed to
be presented in March
Assess Options
Park Mains High School
Extension
Build and extend existing PMHS to extend
capacity  of 2000 pupils. 
Define

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Project Name Description  Stage
Paisley Grammar
Community Campus
Build of new school and community
campus and also decant and relocation of
previous school 
Deliver
Thistle Primary School The project is the design, construction,
and delivery of a new Primary School
approximately 5200m2 (GIFA) with
associated external education spaces,
landscaping works and car parking/ drop-
off facilities 
Deliver 
Optimising Assets
Project Name Description  Stage
Commercial Property Review  The review is to assess the size of and
shape of the Council’s Commercial
property estate and consider what it
should look like in future to provide an
estate that meets the current and future
requirements of the Council and to
optimise the estate to improve efficiency. 
Define
Strategic Property Strategy  To review the Council’s property estate,
reduce its carbon footprint (including
energy consumption), to use buildings
more efficiently in the provision of
services and to sustainably maintain the
remaining property portfolio using existing
revenue funding. 
Define 
REN Zero
Project Name Description  Stage
Sustainable Travel To maximise sustainable transport
opportunities to deliver an inclusive,
affordable transport system that provides
choice for all, including a reviewed
hierarchy of travel, EV pool vehicles, re-
introduction of pool bikes and possibility
of EV /salary sacrifice scheme. 
Define

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Project Name Description  Stage
Local Heat and Energy and
Efficiency Strategy (DHN)
Improving energy efficiency and heat
decarbonisation, to identify where
projects can be delivered to make the
biggest impact in our communities,
making the best use of assets and
infrastructure to deliver net zero targets
and affordable warmth. 
Deliver 
People and OD
Project Name Description  Stage
Employee Benefits Implementation of the Employee Benefits
package is critical in achieving the outcomes
as set out within the People Plan. It also
contributes to Financial Sustainability,
delivering financial savings (implementation
of AVCs). 
Identify
Rewards & Recognitions
Project  
Review of Employee Rewards and
Recognition approaches to deliver
improvements.
Pipeline 
Other  
Project Name Description  Stage
Lagoon Family Hub   Lagoon Family HUB , managing the
development and delivery of a soft play area
to meet the needs of the wider community.
Deliver
Erskine Library Reprovisioning To install temporary library provision owing
to the end of lease of previous
accommodation.
Deliver