ILE SIP 23-26 Covering Report
Renfrewshire Council · 24 May 2023
Back to Infrastructure, Land and Environment Policy Board — 24 May 2023 and its agenda
Text extracted from the council's PDF. Layout and reading order may differ from the original.
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1 To: Infrastructure, Land and Environment Policy Board On: 24 May 2023 Report by: Director of Environment, Housing & Infrastructure Heading: Environment, Housing & Infrastructure 2023-2026 Service Improvement Plan 1. Summary 1.1 The Service Improvement Plan for Environment, Housing & Infrastructure is a three- year plan covering the period 2023-2026. The purpose of the Plan is to identify the priorities being addressed, the key tasks to be implemented, the implementation timetable and our measures of success. 1.2 The Service Improvement Plan is part of a suite of documents which describe the strategic direction for the Service and the Council, and also includes the Council Plan, Community Plan, Risk Management Plan, and the Workforce Plan. 1.3 Following the approval of the new Council Plan 2022-2027 in September 2022, work has been undertaken to review the format of Service Improvement Plans to make these more accessible, easier to understand and clearly demonstrate service contribution towards delivering the new Council Plan strategic outcomes. 1.4 The Service Improvement Plan is appended to this report and includes Performance Indicators and an Action Plan grouped under the Council Plan themes. A mid-year progress update on the Service Improvement Plan will be submitted to the Infrastructure, Land and Environment Policy Board in the Autumn of 2023.
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2 2. Recommendations It is recommended that the Infrastructure, Land and Environment Policy Board: 2.1 approves the attached Service Improvement Plan; and 2.2 notes that mid-year progress of this Service Improvement Plan will be reported to this Board in the Autumn of 2023, with updates to the Performance Indicators and Action Plan. 3. Background 3.1 The new Environment, Housing & Infrastructure Services came into effect at the beginning of April 2023 and brings our colleagues in Housing Services and Public Protection together with the teams in what was Environment & Infrastructure. The revised structure is directly influenced by and designed to respond to the updated Council plan. 3.2 Environment, Housing and Infrastructure Services delivers universal services for over 180,000 Renfrewshire residents, helping to run our schools and care homes, providing homes for approximately 12,200 tenants, ensuring the local environment, pathways and roads are accessible, clean and green and our villages and towns are safe and connected. 3.3 Our services are delivered by a diverse, skilled and committed workforce of around 1,900, who are out and about every day in Renfrewshire, delivering services 24/7, to people at every stage of life. 3.4 We drive the council’s commitment to NetZero, manage the council’s property portfolio, deliver waste services, neighbourhood services, housing and homelessness services, road infrastructure, transportation services, community safety, parks and green spaces, regulatory services and facilities management. We are proud to deliver the essential services that matter to people’s daily lives and make Renfrewshire a great place to live, and work. 4. Service Improvement Plan 2023-26: What do we want to achieve? 4.1 We are ambitious for our communities, local businesses, and the environment and we place people at the heart of the services we provide. We want to make a difference to the lives of our employees too. 4.2 Environment, Housing & Infrastructure Service will continue to draw upon relevant insight to target its resources appropriately, and during the next twelve months, specific priorities for the service will be driven by: • Continuing the implementation of Renfrewshire’s plan for Net Zero • Delivering the 2023/24 roads and footways capital investment programme
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3 • Deliver the objectives and requirements of the Scottish Household recycling charter, Circular Economy and Deposit Return and Extended Producer Responsibility schemes. (Council Plan Action) • Developing a Local Transport Strategy supported by revised Active Travel and Public Transport Strategies • Deliver a programme of enhanced operational environmental and community support activities for environment and place • Implement the preferred options from the #YouDecide participatory budget programme for infrastructure improvements which will empower local communities and involve them in improvements in their local area 4.3 The Council and Services remain ambitious for our people and our place, and the Service Improvement Plan process ensures a clear focus on continuous improvement, however, the organisation is experiencing a challenging operating context and sustaining improvement may not always be possible. Within this context, the Service Improvement Planning process allows the organisation to describe where activity is targeted, and through the 6-monthly updates described below, provide a balanced view on progress. 5. Monitoring progress 5.1 Progress on the implementation of the Service Improvement Plan is regularly monitored by the extended Senior Leadership Team and will be reported to the Infrastructure, Land and Environment Policy Board on a six-monthly basis. A mid-year review of progress will be brought to this Board in the Autumn of 2023, with an annual outturn reported in Spring 2024. 5.2 This plan is presented to Infrastructure, Land and Environment Policy Board for approval of the areas within this Board’s remit only. The plan and covering report will also be submitted to both the Finance, Resources and Customer Service Policy Board and the Communities and Housing Policy Board for approval of the areas within the respective remits of those Boards. 5.3 In recognition of the shared role across the Council, all services have identified actions and indicators from their respective Service Improvement Plans to be addressed through the Council Plan, contributing to the cross-cutting theme of “improving outcomes for children and families”.
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4 Implications of the Report 1. Financial – The Service Improvement Plan highlights resourcing pressures arising from increasing demand for services and the current financial environment. 2. HR & Organisational Development – The Service Improvement Plan also highlights workforce development and wellbeing considerations. 3. Community/Council Planning – The report details a range of activities which reflect Council and Community Planning themes and a direct link to the delivery of the Council Plan. 4. Legal – none. 5. Property/Assets – none. 6. Information Technology – Service developments relating to information technology are key enablers of service improvement and modernisation and support service-level and corporate objectives. 7. Equality & Human Rights – The recommendations contained within this report have been assessed in relation to their impact on equalities and human rights. No negative impacts on equality groups or potential for infringement of individuals’ human rights have been identified arising from the recommendations contained in the report. If required following implementation, the actual impact of the recommendations and the mitigating actions will be reviewed and monitored, and the results of the assessment will be published on the Council’s website. 8. Health & Safety – none. 9. Procurement – none. 10. Risk – Risks related to the delivery and management of services are regularly monitored and included in Renfrewshire Council’s Corporate and Strategic Risk Registers. 11. Privacy Impact – none. 12. COSLA Policy Position – none. 13. Climate Risk – actions and indicators within the SIP cover the ‘green’ theme of Renfrewshire’s Council Plan which highlights activities across the Council to tackle climate change. ___________________________________________________________________ List of Background Papers: None ___________________________________________________________________ Author: Gordon McNeil, Director of Environment, Housing & Infrastructure Contact: gordon.mcneil@renfrewshire.gov.uk
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5 Appendix I: Service Improvement Plan 2023-26
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level Environment, Housing & Infrastructure Service Improvement Plan 2023 -26
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level Welcome to our Service Improvement Plan As Director of Environment, Housing & Infrastructure in Renfrewshire,I’mdelighted to introduceour new Service Improvement Plan. This plan describes how our team will focus our efforts to deliver thestrategic outcomes described in the Council Plan 2022 to 2027 of Place, Economy, Fair,Green and LivingOur Values. Environment, Housing & Infrastructure delivers a wide range of vital services to individuals, communities and businesses across the whole of Renfrewshire. This includes universal provision such as waste collection, road maintenance, environmental health services and facility management across our housing stock and public buildings. We manage over 12,200 Council houses and support vulnerable people experiencing homelessness and those threatened by homelessness. Our service has also played a critical role in supporting the Council’s response to the asylum and refugee programmes over the last year. We support strategic Council projects including the City Deal programme and town centre projects including Paisley Town Hall and the new museum and lead on the £100m Housing led regeneration programme, which forms part of our £400m investment in our housing stock over the next 30 years. Although the existing structure was already well placed to support the Council to progress its strategic ambitions, the changes will provide a greater alignment to the growing strategic emphasis that is given within the new Council plan to priorities associated with the climate agenda and journey to net zero. I know the dedication of our colleagues across all areas of the new service will ensure the ambitious agenda outlined within the Service Improvement Plan is delivered to support the people, communities and businesses across Renfrewshire to flourish. Thank you
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level Our service
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level About us Environment, Housing & Infrastructure is responsible for the provision of every day essential services, directly to the public of Renfrewshire, to other services within the Council and to community planning partners. • Housing Services responsibilities include managing and investing in our housing stock of approximately 12,200 properties and providing services to Council tenants, alongside housing advice and support, assisting homeless people and those threatened with homelessness and ensuring people have safe and healthy places to live. • Facilities Management & Property Services covers four key service areas: soft facilities, hard facilities, support services and property services. Soft facilities cover janitorial, cleaning, catering, housekeeping and school crossing patrollers. Hard services cover building services operations, repairs and maintenance for housing and public buildings. Support services is responsible for compliance in schools and public buildings, life cycle maintenance in schools & public buildings and PPP contract management. Property Services is a multi-disciplinary design consultancy commissioned by Council Departments to deliver projects. • Operations & Service Development responsibilities include: Waste Services, Fleet & Social Transport, Streetscene, Grass, Grounds & Cemeteries Maintenance, Burials & Country Park Management, Civil Contingencies and Service Development. • Climate, Public Protection & Roads responsibilities include the Council’s Roads, Public Transport, Parking & Active Travel services, as well as leading the response to Climate Change and Ren Zero, along with Energy Management, Regulatory & Public Protection services. This includes partnership working with police, fire and other multiagency partners.
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level Our resources and risks BUDGET For 2023/24, the revenue budget approved for General Services on 2 March 2023 was £483m. The capital budget approved for General Services on 2 March 2023 was £424m for the period 2023/24 to 2027/28. The Environment, Housing & Infrastructure revenue budget for 2023/24 is approximately £54.353 million. Income and expenditure in relation to a local authority's direct provision of housing must be recorded separately within a Housing Revenue Account (HRA). The HRA Account Budget was presented to Council on 2 March 2023 with total income for 2023/24 of£54.655m. RISK MANAGEMENT The Council’s risk management arrangements are well established with all strategic, corporate and service risks being reported to the Audit, Risk and Scrutiny Board. Environment, Housing & Infrastructure Services risks are detailed below: Risks Evaluations Our strategic risks Climate sustainability and adaptability High Our corporate risks Cyber Attack (All Services) Impact on Regulatory Services due to Covid-19 and EU withdrawal Commercial vehicle & operator’s license Tree Fall and Ash Die Back & Larch Infection Asset Management High High High High High Our top service-specific risks Headstones and Memorial safety Housing led Regeneration and Renewal Programme High High
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level Transformation and financial sustainability The Council’s financial outlook remains subject to significant uncertainty.The most recent analysis reported to Council on 2 March 2023 suggests that Renfrewshire Council will experience a funding deficit in the range of £40m-£45m in the three years following 2023/24, unless mitigating action is taken. The Council continues to explore ways to transform how we deliver our services –to improve the experience of our customers and service-users but also to ensure the Council’s financial sustainability. Environment, Housing & Infrastructurecontinues to support this through; Delivering Right For Renfrewshire savings workstreams for Environment, Housing & Infrastructure Services Supporting the cross- service Financial Sustainability workstreams led by the Corporate Management Team Delivering Ren Zero embedded within financial planning
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level Workforce development and wellbeing TheCouncillauncheditspeoplestrategy“OurPeople,OurFuture”in2021,whichidentifiesthreepriorityareas: healthandwellbeing newwaysofworking staffcommunicationandengagement The strategy also integrates the Council’s organisational development vision and workforce planning activities intothreestrategicoutcomes-ourapproachesimprove;ourskillsstrengthen;andourcultureevolves. The strategy is aligned with the new Council Plan and ensures focus on supporting staff through service transformation, changing culture norms, embedding our values within decision making and improving staff and serviceuserexperiencesoftheCouncil. Environment, Housing & Infrastructure will ensure these priorities are reflected in our workforce. High-level actions arising from the people strategy are embedded in our Service Improvement Plan and will be monitored throughthis.
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level Nationalpolicy context Humanitarian support and resettlement Upcoming PROTECT Legislation Housing to 2040 Local Heat and Energy Efficiency Strategy Energy Efficiency Standard for Social Housing Circular Economy Bill/Deposit Return Scheme Climate Change Act 2019 Homelessness Prevention Legislation Transport (Scotland) Act 2019 / National & Regional Transport Strategies Food and Drink in Schools (Scotland) Amendment Regulations 2021 Cost of living crisis
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level Our local policy context • Our Values describe our promise to our communities, staff, and partners. They guide how we deliver services and make decisions. Our Values • Our Council Plan and Community Plan set the strategic framework for our organisation and describe what we want to achieve for Renfrewshire Counciland Community Plans • Brings together existing programmes of work focused on achieving fairness and equity, and tackling the inequalities that exist across Renfrewshire’s communities. Fairer Renfrewshire Programme • sets the direction of travel for measures to support the local economy through coronavirus response, recovery and beyond. Economic Recovery • Support the Council’s pledge to tackle climate change, working towards net zero by 2030 Renfrewshire’s Plan for Net Zero • Takes forward projects to deliver the recommendations from Renfrewshire’s Alcohol and Drugs Commission to reduce drug and alcohol-related harms and promote recovery. Alcohol and Drugs Change Programme • Environment, Housing & Infrastructure will support this next phase of the Council’s transformation programme. Transformation Programme • Supporting people who arrive in Renfrewshire through the UK and Scottish Governments’ humanitarian resettlement schemes, including asylum and Ukrainian resettlement. Support for humanitarian schemes • Renfrewshire is currently experiencing a range of significant supply and demand pressures across the housing sector, in common with the rest of Scotland. Housing pressures
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level Our key priorities Improve uptake and provide healthy meals Deliver the objectives and requirements of the Scottish Household recycling charter and Circular Economy scheme Deliver repairs and maintenance to around 12,200 Council housing properties, including re- letting/void properties Deliver the 2023/24 capital investment programme £400 million Housing led investment – new build and maintenance of existing properties as part of our 30 year business plan Helping to keep Renfrewshire safe through the partnership working of the Community Safety Hub Better use of data and technology to improve services performance and delivery Deliver Renfrewshire’s plan for Net Zero Review of public transport for Renfrewshire Supporting the most vulnerable members of our communities, including people experiencing and those threatened by homelessness
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level Our focus for 2023/24 •Delivery the Local Heat and Energy Efficiency Strategy (LHEES) by the end of December 2023. •Development of a Local Transport Strategyunderpinned by legislative andregulatory responsibilitiesfor delivery of theActive Traveland PublicTransportagendas. •Implementation of provisions of the Transport (Scotland) Act 2019 to enhancesocial andeconomic wellbeing, improve environmental outcomesand a focus on health and wellbeing for all. •Lead on the “new ways of working model” across the Council's offices to give staff options to work best to deliver for communities. •Ensure the proposed Protect Dutyis delivered across the Council once it becomes law. The proposed legislation will ensure parties are prepared, ready to respond and know what to do in the event ofa terrorist attack. •Continue to support the Council's variousrefugee and asylum programmesincluding the provision of settled accommodation. •Deliver the £400m Housing investment including a £100m Housing-led regeneration programmeacross 8 areas in Renfrewshire. •Implement the final year of the five-year RapidRehousing Transition Plan(RRTP).The RRTP details how those who are homeless will be provided withsettled accommodation more quickly; spend reduced time in temporary accommodation and have more access to up-scaled support. •Simplify access to specialist income advice for Council Tenants experiencing financial issues to ensure entitlement to benefits and other financial / household assistance schemes are maximised. •Support theeconomic regeneration and revitalisation of town centreswith the service having a specific focus on the public realm andtransport access. •Deliver the new road infrastructure to support the enhanced links between Paisley Town Centre, Glasgow Airport and the Advanced Manufacturing Innovation District Scotland (AMIDS) and new road bridge over the White Cart River, as part of the £38million Levelling Up Fund. •Lead modernisationof business processes and more efficient use of management data, steering the focus of service delivery.
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level Alongside ourService Improvement Plan and progress reporting, we also have a range of key plans, strategies and reports Renfrewshire's Plan for Net Zero Local Housing Strategy Strategic Housing Investment Plan Scottish Social Housing CharterRenfrewshire Prevent Referral Strategy Levelling Up Fund Business Regulation Service Plan Bus Partnership fund Public transport review For Environment, Housing & Infrastructure, a wide range of reports are presented to the Infrastructure, Land & Environment Policy Board, the Communities and Housing Policy Board and the Finance, Resources and Customer Services Policy Board. Papers and access to video recordings of past meetings can be found here. Other plans, strategies and reports
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level Appendix: Actions and Performance Indicators relevant to the remit of the Infrastructure, Land and Environment Policy Board
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level Delivering the Council Plan -PLACE What will we do? What difference will we make? When will we do it by? Deliver the 2023/24 roads and footways capital investment programme -£6.7 million Improvements to the condition of roads and footways infrastructure 31 March 2024 Implement the requirements of the Transport (Scotland) Act 2019 The people of Renfrewshire will have transport provisions enhancing social and economic wellbeing, improved environmental outcomes and a focus on health and wellbeing for all. 31 March 2026
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level Delivering the Council Plan -PLACE Performance Indicators Frequency 2020/21 Value Latest Update Latest Value 2022/23 Target (Maintenance) Carriageway Condition: % of road network considered for treatment (i) A Class Roads Annual LGBF 19.4% 2021/22 17.3% 19% (ii) B Class Roads Annual LGBF 23.7% 2021/22 21.3% 22% (iii) C Class Roads Annual LGBF 33.5% 2021/22 30.5% 32% (iv) Unclassified Roads Annual LGBF 34.3% 2021/22 30.9% 32% Performance Indicators Frequency 2021/22 Value Latest Update Latest Value 2023/24 Target (Maintenance) Carriageway Condition: % of road network considered for treatment Overall Annual SCOTS 28.9% 2022/23 27.4% 30% % of Statutory road inspections categories completed on target: (i) Category A Annual 100% 2022/23 83% 95% (ii) Category B Annual 100% 2022/23 86% 100% (iii) Category C Annual 100% 2022/23 100% 100% % of pothole repairs completed within timescales Annual 83% 2022/23 95% 90%
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level Delivering the Council Plan -ECONOMY What will we do? What difference will we make? When will we do it by? Provide employment, training and apprenticeship opportunities for identified groups of young people in Renfrewshire Young people and people with vulnerabilities will have opportunities to enhance their chances of employment 31 March 2024 Develop a Local Transport Strategy supported by revised Active Travel and Public Transport Strategies (Council Plan) The service will have strategic documents outlining the legislative and regulatory responsibilities for delivery of the Active Travel and Public Transport agendas. 31 March 2025 Continue to invest in infrastructure to support growth –from road and rail links to bridges, cycle and pedestrian routes (Council Plan) Improvements to accessibility and connectivity of the town centre and transport networks prioritising modal transport changes 31 March 2024 The Council is keen to promote a parking strategy which manages the supply and demand for parking, supports economic regeneration Increase short stay parking provision, creating business churn and delivery of a more effective enforcement service. This will be aligned to the aspirations for meeting our ambitious climate change targets 31 March 2024 Conduct a review of Renfrewshire’s public transport provision The review sets out with the ambition to have an affordable, sustainable, modern, efficient, fit for purpose, and demand led public transport network. The aim is to meet the current and future needs of Renfrewshire’s communities connecting with work, health, learning and social opportunities, whilst supporting and contributing to Renfrewshire’s climate goals. 30 September 2025 Progress next stage of Paisley Town Centre junction improvements as part of the Bus Partnership works Public transport offering in Renfrewshire will be improved 31 March 2024
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level Delivering the Council Plan -FAIR What will we do? What difference will we make? When will we do it by? Implement the preferred options from the #YouDecide participatory budget programme for infrastructure improvements Local communities will feel empowered and involved in improvements in their local area 31 March2024
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level Delivering the Council Plan -GREEN What will we do? What difference will we make? When will we do it by? Commence costed, targeted interventions and actions to support our net zero journey within the Council and working in partnership with key stakeholders (Council Plan) Carbon emissions will be reduced and offset in Renfrewshire. 31 March 2026 Deliver a programme of enhanced operational environmental and community support activities for environment and place (Council Plan) Carbon emissions will be reduced and offset in Renfrewshire. 31 March 2024 Build additional capacity for proactive tree asset management across Renfrewshire The approach will build and enhance the current arboriculture process of tree assessment and tree surgeon activity, inspecting trees and undertake to resolve identified problems which will improve health of tree stock, reduce potential for tree failures and reduce corporate risk. 31 March 2026 Implementation of a Garden Waste Permit Scheme for householders to uplift and dispose of their garden waste Implementation of the new permit scheme will allow the service to continue to provide a garden waste service to those who want one whilst continuing to provide our statutory services effectively. 31 July 2023 Prepare site at Linwood for improved bin store facility and consideration of the infrastructure required to fulfil the Deposit Return Scheme and future requirements for segregation of waste. Improved security and stock control of bin stores. Establishment of a facility to provide sorting of waste in line with the requirements of the Deposit Return Scheme, reducing single use plastic and encouraging a circular economy. 31 March 2024
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level Delivering the Council Plan -GREEN What will we do? What difference will we make? When will we do it by? Review and consider the implications of the Circular Economy Bill and associated route map when published (likely summer 2023) The quality and quantity of recyclate will be improved and levels of residual waste reduced. The service will be responsive to future legislative changes. 31 March 2024 Continue site management following statutory monitoring period of the leachate treatment at Linwood Moss. The requirement for leachate treatment at Linwood Moss will be reduced in accordance with its waste management licence. 31 March 2024 Development of Low Emissions / Electrification Strategy (Council Plan) The strategy will outline steps that the service will take to contribute towards Renfrewshire’s achievement of Net Zero carbon emissions by 2030. 31 March 2024 Pilot and test the creation of active travel routes between neighbourhoods, town centres and business locations using these to test SMART travel solutions and evaluate benefits to biodiversity, air quality and access Carbon emissions will be reduced and offset in Renfrewshire. 31 March 2024 Deliver the Local Heat and Energy Efficiency Strategy (LHEES) for Renfrewshire. This strategy and action plan will allow Renfrewshire Council and partners to underpin an area-based approach to heat and energy efficiency planning and delivery 31 December 2023
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level Delivering the Council Plan -GREEN Performance Indicators Frequency 2020/21 Value Last Update Latest Value 2022/23 Target Street Cleanliness Score -% of areas assessed as clean Annual LGBF 93.6% 2021/22 89.6% 92% Performance Indicators Frequency 2021 Last Update Latest Value 2023 Target % of Household Waste Recycled Quarterly 51.7% 2022 53.7% 55% % of Household waste collected which is landfilled Annual 8.2% 2022 2.3% 2% Performance Indicators Frequency 2021/22 Value Last Update Latest Value 2023/24 Target Amount of CO2 emitted by the public vehicle fleet Quarterly 3223 2022/23 3267 3000 % of the vehicle fleet which uses alternative fuels, such as electricity Quarterly 25% 2022/23 25% 25% % of bins uplifted first time Quarterly 99.8% 2022/23 99.8% 99.9% Reduce the amount of CO2 emitted from public space lighting Annual 1,246 2022/23 1138 1100
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level Delivering the Council Plan –LIVING OUR VALUES What will we do? What difference will we make? When will we do it by? Provide our employees with the appropriate support to manage their attendance, health and wellbeing Sickness absence levels and costs will be minimised 31 March 2024 Implement the next phase of transformation as part of Right for Renfrewshire (Council Plan) The service will play its role in delivering cross cutting change 31 March 2024 Better use of data and technology to improve services performance and delivery Service delivery is improved, and resources allocated more efficiently and effectively 31 March 2024 Engage and participate in trauma informed and responsive Renfrewshire programme. We understand what trauma is, and how it affects people, so we will now work differently:Learning and working together to co-create fair and helpful collaborations to support healing and recovery with people affected by trauma.Progress towards and achievement of improvement outcomes for people, systems and services as detailed of five strategic themes and outcomes in trauma-informed and responsive Renfrewshire programme 31 March 2024
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level Delivering the Council Plan –LIVING OUR VALUES What will we do? What difference will we make? When will we do it by? Embed new approaches to staff communication and engagement across all areas of the service Staff will have greater opportunities to input to the future operation of the service 31 March 2024 Ensure robust and up to date business continuity arrangements are in place Services will be able to identify critical functions and the resources required to recover from disruptive events. 31 March 2024 Embed the enquiry systems for public and elected members across Environment, Housing & Infrastructure services Services will be able to identify emerging issues and provide an efficient and timeous enquiry system 31 March 2024 Review Health & Safety and Risk Assessments Health and Safety and Risk Assessment are managed more effectively 31 March 2024 Ensure robust financial monitoring Services will be able to monitor and plan their resources more efficiently 31 March 2024 Conduct a strategic fleet review of all Council vehicles to assess vehicle specifications considering fit for purpose and net zero targets- The number of vehicles in the Council’s fleet will be reduced and its effectiveness maximised 31 March 2024 Review and maintain continuous improvement frameworks Quality assurance will be undertaken; actions from the Best Value Audit report delivered, health & safety, staff and customer service accreditations maintained 31 March 2024 Support the Council in developing New Ways of Working (Council Plan) This will improve the accessibility and equipment in our workspaces and meeting rooms, as well as improvements in technology to improve collaborative working 31 March 2024
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level Delivering the Council Plan –LIVING OUR VALUES Performance Indicator Frequency 2021/22 Value Latest Update Latest Value 2023/24 Target Average number of work days lost through sickness absence per employee (FTE) (cumulative) Quarterly This is a new indicator for 2023/24 covering the new service % of members enquiries completed within timescale Quarterly N/A 2022/23 92.6% 90% % of front line resolutions dealt with within timescale Quarterly N/A 2022/23 82.5% 85% % of complaint investigations completed within timescale Quarterly N/A 2022/23 91.6% 85% % of FOI requests completed within timescale Quarterly N/A 2022/23 97.7% 100% Complete Inspection process for all headstones and burial grounds Annual 38% 2022/23 85% 100%
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level Delivering the Council Plan –Cross cutting theme What will we do? What difference will we make? When will we do it by? EH&I will work towards keeping The Promise By creating a team of Promise keepers we will ensure that care experienced children and young people grow up loved, safe and respected 31 March 2024 Develop a Play Parks Strategy Improving access and facilities to play parksfor children, families and communities 31 March 2024 IMPROVING OUTCOMES FOR CHILDREN AND FAMILIES ‘Across all of our work and all of our efforts, we hope for loving and happy lives for Renfrewshire’s children –working together to get it right for children, families and communities –protecting, learning, achieving and nurturing. Every priority of this Council Plan will contribute to improving the lives of Renfrewshire’s children and their families. It is our fundamental duty as an organisation and our shared responsibility as citizens of this place to ensure that our children inherit a Renfrewshire where their wellbeing is nurtured, their futures are bright, and their environment is safe and healthy.’
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level Environment, Housing & Infrastructure Service Improvement Plan 2023 –26