ILE Waste Operations Policy - Full Version
Renfrewshire Council · 22 January 2025
Back to Infrastructure, Land and Environment Policy Board — 22 January 2025 and its agenda
Text extracted from the council's PDF. Layout and reading order may differ from the original.
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To: Infrastructure, Land and Environment Policy Board On: 22 January 2025 Report by: Director of Environment, Housing & Infrastructure Heading: Waste Operations Policy 1. Summary 1.1 Waste Services has identified a requirement to refresh the existing Waste Operations Policy to include commercial waste and to widen the scope of the policy to meet the changing legislative landscape in waste and recycling. 1.2 The revised policy establishes a clear and consistent framework for the delivery of waste and recycling services and reflects compliance with changing legislative requirements. 2. Recommendations It is recommended that the Infrastructure, Land and Environment Policy Board: 2.1 Approve the revised Waste Operations Policy as set out in Appendix 1, to be incorporated into operational practices. 3 Background 3.1 The Waste Operations Policy was last reviewed in 2018 to meet recommendations of the Scottish Household Recycling Charter. The Scottish Household Recycling Charter sets clear, consistent standards and objectives in relation to Councils’ Waste and Recycling policies. 3.2 Whilst the previous Renfrewshire Council Waste Operations Policy largely encompassed the requirements set out within the Household Recycling Charter, these have been reviewed and refreshed to reflect the changing waste policy landscape including new or adapted Scottish and UK Government legislation. 3.3 Renfrewshire Council is working towards Net Zero by 2030 and achieving a zero-waste society. The revised Waste Operations Policy is guided by the waste hierarchy to minimise waste and maximise reuse, recycling, and recovery of resources and provides the policy framework for driving forward improvements that will progress the Council’s net zero ambitions.
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3.4 As reported to this Policy board during 2024, our waste analysis has shown there are further opportunities for residents to increase and improve the level of recycling material they present for collection. The revised Waste Operations Policy will support the waste service to maximise the capture of recycling material whilst encouraging householders to participate in our recycling collection services. 4. Policy Overview 4.1 The revised Waste Operations Policy establishes a clear and consistent framework to ensure the sustainable and efficient management of our waste and recycling operations, reflecting both the needs of the community and the changing regulatory landscape. 4.2 The following points detail the main changes to the revised policy: 4.2.1 The introduction of a policy in support of the workforce stating that verbal abuse, violence or aggression towards Renfrewshire Council employees may result in waste and recycling collections being suspended or entry to Household Waste Recycling Centres restricted. 4.2.2 Guidance on initiatives agreed at previous policy boards have been incorporated into the policy, setting out clearly standards that the Council is expected to follow as well as the expectations and responsibilities of householders e.g. the revised policy incorporates guidance on the requirements for the safe collection and disposal of Waste Upholstered Domestic Seating (WUDS). 4.2.3 The addition of guidance on the disposal of DIY waste at Household Waste Recycling Centres to increase recyclable materials and reduce non-recyclable disposal in line with Scottish and UK Government legislative priorities, and as published on Renfrewshire Council website. 4.2.4 The inclusion to the policy of Commercial Waste for customers. Implications of the Report 1. Financial – Any financial elements referenced in this report will be progressed through the Council’s financial & budget planning process. 2. HR & Organisational Development – None. 3. Community/Council Planning – None. 4. Legal – None 5. Property/Assets – None 6. Information Technology –None 7. Equality & Human Rights - The recommendations contained within this report have been assessed in relation to their impact on equalities and human rights. No negative impacts on equality groups or potential for infringement of individuals’ human rights have been identified arising from the recommendations contained in the report. If required following implementation, the actual impact of the recommendations and the mitigating actions will be reviewed and monitored, and the results of the assessment will be published on the Council’s website. 8. Health & Safety – None 9. Procurement – Existing Framework contracts will be utilised.
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10. Risk – None 11. Privacy Impact – None 12. Climate Change – These recycling improvement measures aim to improve recycling and support Renfrewshire’s progress towards net zero. 13. Children’s Rights - None 14. COSLA Policy Position – None List of Background Papers: None Author: Gavin Hutton, Head of Operations and Service Development Email: Gavin.Hutton@renfrewshire.gov.uk
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1 Waste Operations Policy Environment, Housing and Infrastructure January 2025 Appendix 1
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2 Roads Adoption Policy Contents 1. Introduction .................................................................................................. 3 2. Waste and Recycling Collections .................................................................. 3 3. Additional Non-Recyclable Waste Capacity ................................................. 5 4. Presentation, Storage and Collection .......................................................... 6 5. Assisted Collections ...................................................................................... 8 6. Contaminated Bins ....................................................................................... 9 7. Missed Bins ................................................................................................. 10 8. Non collection due to Access ..................................................................... 10 9. Non-Standard Waste and Recycling Services............................................. 11 10. Housing Association, Rented and Factored Properties ............................. 12 11. Bulky Uplift Collections .............................................................................. 12 12. Communal Containers ............................................................................... 13 13. Access Road Specification .......................................................................... 14 14. Commercial Waste ...................................................................................... 15 15. Household Waste Recycling Centres .......................................................... 16
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3 Roads Adoption Policy 1. Introduction 1.1 Renfrewshire Council provide a waste and recycling collection service to circa 90,000 households across Renfrewshire which includes houses, tenements, and high-density flatted properties. The geographical area covered spans town centres, suburban areas, villages, and rural dwellings. Due to this variation, the waste and recycling collection infrastructure and frequencies offered can differ between households. 1.2 It is Renfrewshire Council’s policy that the waste hierarchy must be followed by all residents. The waste hierarchy ranks waste prevention and management options according to what is best for the environment. Priority is given to preventing waste in the first place, then reuse, then recycling, then other recovery and lastly disposal. The manner of disposal of materials recommended by the Council is subject to change in accordance with new or adapted Scottish and UK Government legislation. 2. Waste and Recycling Collections 2.1 The Council’s Policy is to uplift from households the following standard waste and recycling container capacity where practical. Bins are the responsibility of the householder and should be kept clean, safe and serviceable. • One 240 litre grey/black wheeled bin for the collection of non-recyclable waste • One 240 litre blue wheeled bin for the collection of paper, card and cardboard • One 240 litre brown wheeled bin for the collection of food waste and garden waste with a permit. • One 240 litre green wheeled bin for the collection of plastics, metal and glass. A small internal kitchen caddy and biodegradable liners are available to households to assist in the collection of cooked and uncooked food waste. 2.2 A maximum of 2 wheeled blue and green recycling bins will be serviced per household. Grey bin provision will be in accordance with our policy on additional non-recyclable waste capacity (see section 3). 2.3 Additional recycling bins will be charged per the Councils Fees and Charges, however, 240 litre blue and green wheeled bins may be swapped for 360 litre capacity without charge.
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4 Roads Adoption Policy 2.4 Decreasing in size from a 240 litre to a 140 litre wheeled grey bin or from a 360 litre to a 240 litre wheeled grey bin is subject to an administrative, handling and delivery charge, unless exemptions apply, as stated in the Council’s Fees and Charges Policy. Reducing the capacity of recycling bins is chargeable at the full rate as per the Council’s Fees and Charges Policy. 2.5 Bins that are damaged or lost during collection will be repaired (if possible) or replaced without charge. Refuse collection vehicles are fitted with cameras which record the bin lift equipment at the rear of the vehicle. This footage will be used to confirm bins lost during collection. 2.6 Where a bin is damaged, stolen or lost through wear-and-tear, adverse weather events etc, the householder will be liable for the full cost of replacement. 2.7 Residents who have moved into a new property, or moved to a different property, will be required to purchase their bins prior to receiving a service where they have not been provided at the time of taking residency. The most up to date cost of containers can be found of the fees and charges section of the Council’s website. Bins should be ordered via our contact centre on 0300 300 0300. 2.8 Following a service change where bins are provided or changed free of charge, further changes will be permitted without charge for 3 months, or a period of time agreed at the discretion of the project board, after which standard fees will apply. 2.9 Renfrewshire Council will only empty waste containers supplied by the Council. Householers are responsible for ensuring that the correct containers are presented on collection day. Containers should be in a serviceable condition and be marked with their house name or number to make them easily identifiable. 2.10 The Council has a separate Policy on Garden Waste Collection. Under this policy Residents who wish their garden waste collected by the Service must display the current years permit on their wheeled bin or bins if they have more than one brown bin. The charge for this service is detailed in the Councils Fees and Charges. 2.11 To allow Renfrewshire Council staff to provide an efficient service, it is expected that residents will treat staff politely and with respect. Any verbal abuse, violence or aggression towards Renfrewshire Council employees may result in waste and recycling
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5 Roads Adoption Policy collections being suspended. This will be formally recorded and the incident may be reported to the police. 3. Additional Non-Recyclable Waste Capacity 3.1 Renfrewshire Council will consider providing additional capacity for non-recyclable waste to householders meeting the following criteria and demonstrating full and appropriate use of recycling bins. • five or more permanent residents in the household, including shared parental responsibility for a child or children or, • non-recyclable healthcare wastes (e.g., personal hygiene waste or non-hazardous medical waste that is not classed as clinical waste) are generated or, • 2 or more children in disposable nappies or, • all members of the household are unable to separate recycling due to medical reasons e.g., mental ill-health, dementia. 3.2 Households considered eligible for additional capacity will be provided with a larger (360 litre) grey wheeled container for non-recyclable waste, subject to an administrative, handling and delivery charge, unless exemptions apply, as stated in the Fees and Charges. 3.3 Additional capacity will only be provided on evidence that the householder is making full use of the kerbside recycling services. Householders’ waste may be assessed by a Waste Adviser to ensure recycling is maximised. If it is identified that there is further scope to increase recycling, Waste Advisers will provide information and guidance to help residents recycle. 3.4 Eligibility for additional non-recyclable waste capacity will be reviewed on a regular basis and may be removed/downsized if the criteria is no longer met. 3.5 Householders must notify the Council if circumstances change which may alter their eligibility for additional non-recyclable waste capacity. If no longer eligible, additional grey wheeled bin capacity will be removed/downsized.
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6 Roads Adoption Policy 4. Presentation, Storage and Collection 4.1 It is the responsibility of the householder to present the appropriate bin(s) or sacks at the kerbside (or agreed uplift location) by 7:00am on the morning of collection, unless an alternative agreement is in place with Waste Services. 4.2 The collection crew will not return for bins that are not presented in time. Bins not presented in time for uplift should be returned to the storage location and re-presented on the next scheduled collection day. The cameras on the vehicles will be checked to confirm bins were not presented in time for uplift. 4.3 Bins should be presented in such a way that they do not cause obstruction to pedestrians or road users. It is of particular importance to ensure wheelchairs and prams can pass unobstructed. 4.4 Side waste or excess waste will not be accepted i.e., excess bags, cardboard boxes etc., other than in circumstances communicated by the Council. Any excess recyclables or non-recyclable waste that cannot be accommodated within the appropriate bin(s) can be taken to a Household Waste Recycling Centre. See point 11.1 for location details. 4.5 Overfilled and/or excessively heavy bins will not be accepted. Bins with items wedged into them will not be serviced as these may present health and safety implications to operatives. The resident should rectify the issue and correctly re-present their bin on the next scheduled collection day. 4.6 Bins must be stored within the boundary of the property i.e., bin store, back court, garden etc. 4.7 Bins must be removed by the householder from the pavement/collection point and returned to storage location as soon as practical after emptying, ideally the same day as collection. 4.8 The Council reserves the right to remove any unauthorised bins presented or left on the pavement if previous requests for householder co-operation in removing them are not adhered to. 4.9 Residents are advised to identify their bins with a house name or number.
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7 Roads Adoption Policy 4.10 Householders are responsible for ensuring the correct materials are deposited in the appropriate bin (see point 5.1). 4.11 The cleanliness of bins (inside and out) remains the responsibility of the resident and they should be maintained in a clean and hygienic condition at all times. Unclean or unhygienic bins may not be emptied. 4.12 Bins will be replaced after emptying by collectors to the original collection point, or within one refuse collection vehicle length of this location, ensuring adequate space for pedestrian movement and vehicle access to properties is maintained. 4.13 Access for the Refuse Collection Vehicle should be maintained on uplift days. Failure to do so may result in non collection of the bin, see point 6.3. Repeated non collection due to access issues will result in collection arrangements being reviewed. 4.14 The Council reserves its right to review frequencies of collection. 4.15 The service is closed on the 25th and 26th December and the 1st and 2nd January. No services are operating during this period. Bin collections scheduled for these days will be collected on alternative days and instructions on collection arrangements will be provided to residents in advance. 4.16 There are no brown bin collections of food and garden waste, special uplifts or bin deliveries between 23rd December and 4th January (inclusive) as specified on www.renfrewshire.gov.uk. Households should continue to use their brown bins for food and garden waste until the next scheduled collection date. 4.17 Renfrewshire Council don’t supply paper collection calendars unless to notify householders of a service change. If householders require a paper collection calendar these can be requested from libraries or the customer contact centre and will be printed for collection or posted to households.
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8 Roads Adoption Policy 5. Assisted Collections 5.1 As part of the Council’s approach to empowering our communities, residents who would normally need this service are encouraged to ask a relative or neighbour to help with bins. 5.2 An assisted collection service will be provided when, due to age or a physical or medical condition, no member of a household is able to present or retrieve their own bin(s) and have no other means of support to do this. This service is free of charge to people who qualify for it. You may be visited by a Council Officer to check your eligibility for the scheme. 5.3 Bins will be collected from an agreed location within the boundary of the property. All properties are risk assessed by a Council Officer to determine the manual handling risks associated with uplifting bins. Should a perceived risk be identified, it may necessitate a change to a sack uplift collection service. In instances of this nature, appropriate sacks will be provided to the householder. 5.4 Residents are required to ensure the bin storage area is easily accessible to the bin crews. Gates should be unlocked and in good working condition to allow access. Dogs should be secured elsewhere to allow staff safe access to the property. 5.5 When moving to a new property, it is important that residents who receive an assisted collection inform the Council so that records can be updated. 5.6 Assisted collections will be reviewed on a regular basis and may be removed if the criteria are no longer met. If a household’s circumstances change and, as a result, they no longer need an assisted collection, residents must inform the council. 5.7 Householders receiving an assisted collection service will be supplied with stickers to help collectors identify containers that are to be collected. It is the householder’s responsibility to affix the stickers to their bin(s).
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9 Roads Adoption Policy 6. Contaminated Bins 6.1 Only waste or recycling materials detailed in Council provided Service information, will be accepted. 1. Grey Bin – Non-recyclable Waste 2. Blue Bin – Paper, Card & Cardboard 3. Brown Bin – Food Waste & Garden Waste with a permit 4. Green Bin – Plastics, Cans & Glass Refer to www.renfrewshire.gov.uk for more information on recycling 6.2 Householders are responsible for the waste and recycling that is contained in their bins and must only use bins as described in point 5.1. 6.3 Bins contaminated with incorrect material will not be uplifted as they may contaminate the entire load within the vehicle. 6.4 If contamination is found, the refuse collection crew will advise the householder by tagging the contaminated bin. Householders will be asked to remove the contaminated material and present the bin with the correct materials on the next collection day. Crews will record the contaminated bin. 6.5 It is the resident’s responsibility to remove the contamination before the next collection day for the affected recycling stream. 6.6 Where the contamination cannot be removed and placed within the correct bin, householders are encouraged to use their local Household Waste Recycling Centre free of charge or arrange a chargeable bulky uplift, per the terms in section 9. Where the contamination cannot be removed by the householder, this must be reported to Customer Services for clearance. A charge may be incurred for the clearance of contaminated or overfilled bins per the Councils Fees and Charges. 6.7 Communication will be made with those households identified as having persistently contaminated bins, to advise on the correct recycling practices.
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10 Roads Adoption Policy 6.8 Renfrewshire Council reserve the right to withdraw the recycling service if repeated contamination occurs. Any loss of recycling capacity by service removal (because of repeated contamination) will not be replaced and non-recyclable waste collections will remain unchanged. 6.9 If recycling services are reinstated the householder will be responsible for purchase of any replacement bins required. 7. Missed Bins 7.1 Bins should be placed at the kerbside or agreed uplift point by 7.00am on the scheduled collection day and collections may take place up to 6.30pm. The Council will not return for bins missed due to late or incorrect presentation. It will be the resident’s responsibility to dispose of any excess waste, either free of charge at a Household Waste Recycling Centre or by arranging a chargeable special uplift. 7.2 Where the bin has been missed due to a collection error, this should be reported by contacting Customer Services within 48 hours. If the Council agree that the cause of the missed bin was a collection error the bin should remain at the collection point, the Council will aim to collect it within 5 days of the report being logged. 8. Non collection due to Access 8.1 Where the bin has not been collected due to access issues, this should be reported by contacting Customer Services within 48 hours. If the Council agree that the cause of the non collection was an access issue the bin should remain at the collection point, the Council will aim to collect it within 5 days. If after this time the vehicle has been unable to return the bin should be returned to the storage point and householders should contact Customer Services to identify suitable alternative collection arrangements. 8.2 Adverse weather or other conditions beyond the Council’s control can disrupt collections. In such circumstances collection arrangements will be made as soon as possible and householders should leave their bins out for 2 days after the normal collection. If bins are not collected within this time, please refer to the Council’s website for collection updates.
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11 Roads Adoption Policy 8.3 If bins are not emptied due to waste being tightly lodged or frozen, the bin will not be collected until the next scheduled collection and excess waste will not be accepted. Householders must ensure that the waste is freed, and any items are dislodged before re- presenting. 9. Non-Standard Waste and Recycling Services 9.1 There are several variations to the standard waste and recycling service outlined above for practical or operational reasons. There is no statutory requirement on the Council to provide garden waste collection services and therefore require a permit to be purchased per the Councils Fees and Charges. The following containers are serviced: Flats and tenements • Individual or communal grey wheeled bins (240 or 360 litre capacity) – residual, non-recyclable waste • Individual or communal blue wheeled bins (240 or 360 litre capacity) – paper and cardboard • Individual or communal green wheeled bins (240 or 360 litre capacity) - plastics, cans and glass • Large communal grey 1100 or 1280 litre bins – residual, non-recyclable waste • Large communal blue 1100 or 1280 litre bins – paper and card • Large communal green 1100 or 1280 litre bins – plastics, cans and glass • Food caddies, communal 140 litre brown food waste bin(s), or communal brown wheeled bin(s) for food waste and garden waste with a permit Maisonette and High Flats • Communal Paladin or Continental 1100 or 1280 litre bulk bins (weekly/multi frequency) • Local mini recycling sites with 1100 or 1280 litre blue & green bins (weekly) • Paladin type bins (large cylindrical containers – specifically where chute systems are still in operation) • 140 litre food (brown) wheeled bins for food waste (weekly)
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12 Roads Adoption Policy Sack collection • Black sack (weekly) – residual, non-recyclable waste, up to a maximum of 2 black sack per week • Blue sack (weekly) – paper and card • Green sack(weekly) – plastics and cans • Outdoor caddy (weekly) – food waste • Where exceptional circumstances mean that residents have opted, with the agreement of Waste Services, to present sacks from a property on a non-sack collection route, these will be per the schedule already in place. 9.2 Additional recycling capacity will be serviced if required, up to a maximum of 2 x 240 of blue and green bins where space permits per section 1 of this Waste Operations Policy. 9.3 Additional capacity for non-recyclable waste will only be serviced as detailed in section 3 of this Waste Operations Policy. 10. Housing Association, Rented and Factored Properties 10.1 Residents of rented properties, either privately or through a Housing Association, are responsible for the proper disposal of their waste and recycling. 10.2 Provision of bins is the responsibility of property owners and is charged per the Councils Fees and Charges. Where bins are communal, it may be easier for a factor to arrange purchase of bins to be shared. 10.3 There is a charge to Housing Associations, Landlords and Factors for the clearance of contaminated or overfilled bins per the Council Fees and Charges. 11. Bulky Uplift Collections 11.1 The Council also provides a waste collection service for certain large or bulky items. Before booking a special uplift, residents are asked to consider if the item can be re-used by someone else. This service is temporarily paused during the festive period. Charities can also often make good use of items that some residents are prepared to dispose of and, in some cases, may even be able to arrange for the item to be collected.
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13 Roads Adoption Policy 11.2 The Council charges for collection of bulky waste items. An up-to-date list of fees, charges and presentation instructions is available on the website. Bookings can be made via the website or by contacting Customer Services. 11.3 The items must be booked in for collection and will only be collected if they are easily accessible and as described. Only items listed on the booking will be collected. Where items cannot be collected a waste supervisor will contact the resident to offer advice. 11.4 Hazardous or clinical waste will not be collected. Residents should contact us for advice on the best way to dispose of these types of waste. 12. Communal Containers 12.1 Communal containers are necessary if it is not feasible for each individual property within a flatted premise/multi occupancy dwelling to have their own containers to store waste and recycling. 12.2 Communal containers will be stored at an agreed location, usually the kerbside or road end, where the refuse collection vehicle can safely service the containers. 12.3 Communal bin collection points should be a level hard standing surface, a maximum of 10 metres from where the refuse collection vehicle can safely stop. To enable servicing a suitable surface over which the communal containers can be manoeuvred to the rear of the vehicle must be maintained. 12.4 The responsibility for the presentation and return of communal wheeled bins on scheduled collection days remains with residents of each flatted premise/multi occupancy dwelling. 12.5 Garden waste permits for communal brown bins containing garden waste are the responsibility of residents to agree and purchase. 12.6 The cleanliness of bin store areas (inside and out) remains the responsibility of residents and/or factors. Unclean, unhygienic or excessively full bin store areas may not be serviced as these may present health and safety implications to operatives.
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14 Roads Adoption Policy 13. Access Road Specification 13.1 Refuse Collection Vehicles will only provide kerbside waste and recycling collections to properties situated on a private and / or unadopted road if all of the following conditions are met: • The private road serves a settlement, or settlements, rather than isolated individual properties (as a guide, a settlement is a grouping of six or more properties). • The road is constructed to withstand a gross vehicle weight of 26 tonnes and axle loading of 11.5 tonnes. Features in the road situated, such as manhole covers, gratings or cattle grids, must also be capable of withstanding these loads. • There is sufficient space for a refuse collection vehicle to safely access and egress; with adequate space to turn, if applicable (i.e., a turning circle, T-junction or hammerhead). • The road surface must be in a condition deemed acceptable by Renfrewshire Council and this standard must be maintained (i.e., any surface deterioration such as ruts or potholes must be improved, and the road must be cleared/treated in adverse weather). • Sufficient and safe access for the refuse collection vehicle on collection day (i.e., absence of overhanging branches/overgrown bushes, no parked cars restricting space available to perform manoeuvres). • The owner(s) of the private road agrees to indemnify the Council against any damage caused from reasonable use of the road by a refuse collection vehicle. 13.2 Failure to meet any of the above conditions will prevent the refuse collection vehicle from servicing bins and result in collection arrangements being reviewed.
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15 Roads Adoption Policy 14. Commercial Waste 14.1 All non-household premises have a legal requirement to arrange for disposal of their waste by Renfrewshire Council or another registered waste company. This must include the separate collection of paper and card (blue bin/sack), plastics, metals, and glass (green bin/sack), for recycling. Food businesses if producing greater than 5kg of food waste per week must also arrange for separate collection of food waste. 14.2 To meet the legal requirements as laid out in paragraph 15.1, commercial waste customers must complete a Duty of Care Waste Transfer Note, annually. This document sets out the type & quantities of waste being produced and their collection frequency which allows for accurate charging . 14.3 Requests for collections that do not appear to meet the legal obligations as set out in paragraph 15.1 may be refused. 14.4 Charges for commercial and charity waste and recycling are detailed in the Councils Fees and Charges. Charges will be applied for each agreed collection even if you don’t present your bin. 14.5 All commercial waste must be presented for 7.00am on the designated collection day and returned to off-pavement storage within the boundary of your property as soon as possible following collection. 14.6 Missed bins/sacks due to collection error must be reported to bs.tradewaste@renfrewshire.gov.uk within 48 hours. 14.7 Customers are responsible for the waste and recycling that is contained in their bins. Renfrewshire Council do not take responsibility for contaminated bins and will not empty a bin until any contamination has been removed by the customer. 14.8 Where a bin is damaged or lost through wear-and-tear, adverse weather events, or is stolen the customer is liable for the full cost of replacement. 14.9 Bins that are damaged or lost during collection will be replaced without charge. Refuse collection vehicles are fitted with cameras which record the bin lift equipment at the rear of the vehicle. This footage will be used to confirm bins lost during collection.
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16 Roads Adoption Policy 14.10 Renfrewshire Council reserve the right to withdraw the waste & recycling service and remove the bins if repeated contamination occurs, or where payment for waste collections is not received. 14.11 Renfrewshire Council operate the following payment terms: • Payment due 28 days from date of invoice • Reminder issued 42 days after the date invoice issued or 14 days after the payment due date • Final Reminder issued 49 days after the date invoice issued or 21 days after the payment due date • Account passed to collection agent 74 days after date invoice issued and service is withdrawn 15. Household Waste Recycling Centres 15.1 The Council operates 5 household waste recycling centres (HWRC) at the following locations: 1. Erskine: Barrhill Road, Erskine PA8 6BU 2. Johnstone: Miller Street, Johnstone PA5 8HP 3. Linwood: Middleton Road, Linwood PA3 3DP 4. Paisley: Underwood Road, Paisley PA3 1TL 5. Renfrew: Haining Road, Renfrew PA4 0AJ All sites are open open 361 days per year. The standard operating hours are from 8.00am until 6:00pm. Last entry to all sites is 5.45pm. All sites close at 4.00pm (last entry 3.30pm) on 24th December, reopening at 8.00am on the 27th December, and 4.00pm (last entry 3.30pm) on the 31st December, reopening at 8.00am on the 3rd January. 15.2 Household Waste Recycling Centres are for the recycling and disposal of household waste only. A full list of items accepted at each site can be found on the Council’s website. There is no provision for commercial waste at any site. 15.3 Before arrival at a Household Waste Recycling Centre, materials must be sorted and separated for recycling or disposal in the correct skip/bin. Site operatives can provide guidance on how and where to do this.
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17 Roads Adoption Policy 15.4 Upholstered furniture (Waste Upholstered Domestic Seating or WUDS) can only be disposed of at Linwood HWRC. WUDS requires different treatment from other waste items due to the likelihood that it has been treated with a flame retardant containing persistent organic pollutants (or POPs) and therefore must be collected in a separate skip. These items include: • armchairs • electrical recliner chairs • futons, bean bags, sofa cushions and floor cushions • home office chairs • kitchen and dining room chairs • sofa beds • sofas • stools and foot stools. 15.5 DIY waste, also known as construction, demolition, and excavation waste, is legally classified as industrial waste, and is therefore not accepted at Household Waste Recycling Centres. Private arrangements must be made for disposal. 15.6 However, the Council understands that householders may have difficulty in arranging for the disposal of this material in small quantities. In deciding what is or what is not construction, demolition, or excavation waste, a useful 'rule of thumb' would be to ask the question "is it material which you would take with you if you moved home?" If the answer is no, this would be considered unacceptable at HWRCs. Examples of materials that would not normally be taken when moving home, and are therefore not accepted at HWRCs, would be complete bathroom suites, partition walls, doors, kitchen cupboards etc. 15.7 Non-recyclable small DIY waste brought to any HWRC for disposal is restricted to two 50L bags or equivalent volume. 15.8 Recyclable small DIY waste such as wood or scrap metal which is the product of at-home DIY projects not involving payment for service has no restrictions at Erskine, Johnstone, Paisley, and Renfrew HWRCs. At Linwood HWRC, small recyclable DIY waste is restricted to eight 50L bags or equivalent volume.
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18 Roads Adoption Policy 15.9 Asbestos can only be disposed of at Paisley HWRC, up to a maximum of one sheet, bagged and dampened. A specialist asbestos removal contractor should be arranged to handle and dispose of large quantities. 15.10 The Council reserves its right to review items excluded or restricted from HWRCs. Any changes will be published on the website and is subject to alteration at any time. 15.11 Household Waste Recycling Centres are provided for use by Renfrewshire residents only and proof of residency is required for entry. 15.12 Erskine, Johnstone, Renfrew, and Linwood HWRCs are accessible by vehicles only. Paisley HWRC has access for pedestrians. 15.13 Residents wishing to use a commercial style vehicle (van, pick up, trailer or minibus) to dispose of their waste must use Linwood HWRC and apply for a HWRC permit prior to admission to the site. Full terms and conditions of the permit scheme, as well as accepted types of vehicles, can be found on the Council’s website. Council Officers will be on site to ensure permit rules are followed and that no commercial waste is entering the site. 15.14 Waste is subject to inspection by staff members at all HWRCs. If waste is suspected to be commercial in origin it will not be permitted to the site as this would be in breach of our Waste Management Licence. 15.15 Body worn cameras and CCTV is in operation at all five Household Waste Recycling Centres. 15.16 Verbal abuse, violence or aggression towards Household Waste Recycling Centre staff will not be tolerated and may result in restriction of entry to all sites. This will be formally recorded and incidents may be reported to the police.
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19 Roads Adoption Policy Environment, Housing and Infrastructure Renfrewshire Council Renfrewshire House Cotton Street Paisley PA1 1BR