Environment, Housing & Infrastructure Services - Service Improvement Plan 2024-27 Mid-Year Monitoring Report - Full Report
Renfrewshire Council · 6 November 2024
Back to Infrastructure, Land and Environment Policy Board — 6 November 2024 and its agenda
Text extracted from the council's PDF. Layout and reading order may differ from the original.
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To: Infrastructure, Land and Environment Policy Board On: 6 November 2024 Report by: Director of Environment, Housing & Infrastructure Heading: Environment, Housing & Infrastructure Services - Service Improvement Plan 2024-27 Mid-Year Monitoring Report 1. Summary 1.1 The Environment, Housing & Infrastructure Services Service Improvement Plan 2024-27 was approved by the Infrastructure, Land and Environment Policy Board on 29 May 2024. The plan sets out the priorities for the development of the service over a three-year period. 1.2 The Service Improvement Plan is part of a suite of documents which describe the strategic direction of the Service and the Council, and also includes the Council Plan, Community Plan, Risk Management Plan and the Workforce Plan. 1.3 The Service Improvement Plan sets out the actions which will ensure continuous improvement across the service and the performance indicators which ensure the impact can be measured. These reflect the priority themes of the new Council Plan which was approved by Council on 29 September 2022. 1.4 This report contains details of Environment, Housing & Infrastructure Services performance and achievements over the period 1 April 2024 to 30 September 2024. The main purpose of the report is to provide: • details of the key achievements of the service over the period; • an update on changes made to the action plan and scorecard to reflect the new Council Plan themes;
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• a progress update on implementing the action plan linked to the 2024-27 Service Improvement Plan; • an assessment of performance in relation to the service scorecard of core performance indicators; and • an overview of priorities for the service over the next six months. 1.5 Over the past six months, the service has made good progress in delivering positive outcomes for Renfrewshire and its residents. This includes through the actions within the Service Improvement Plan and also other areas of activity which did not form part of the Service Improvement Plan actions which have subsequently arisen over the first six months of 2024/25. 1.6 To compliment the six monthly update on the Service Improvement Plan, a Service Update report will be presented to each cycle of the Infrastructure, Land and Environment Policy Board. This report will provide an overview of key service activities, an operational performance update on the services and key projects and updates on any other relevant changes to service areas covered within the remit of the Board. 2. Recommendations It is recommended that the Infrastructure, Land and Environment Policy Board note: 2.1 the contents of this report; 2.2 the progress to date on delivering the actions contained within the Environment, Housing & Infrastructure Services - Service Improvement Plan; 2.3 the current performance of the service as measured by the scorecard indicators. 3. Background 3.1 The Service Improvement Plan is a comprehensive statement of the outcomes the service aims to achieve, and the actions it will take to achieve these. It fits within the wider planning framework of the Council by taking account of Community Planning themes and Council priorities as set out in the Council Plan which was refreshed in June 2024. It enables elected members to have oversight of developments within the service and to consider and develop policy options which reflect customer need and resource availability. 3.2 The Service Improvement Plan also provides a mechanism by which elected members can evaluate the performance of the service. The appendix to the plan contains an action plan and performance indicators against which progress can be measured. This mid-year monitoring report provides an update on progress against the 2024-27 plan. 3.3 Section 4 gives details of service activity and achievements over the period April-September 2024. Section 5 discusses actions delayed since the Service Improvement Plan was approved. Section 6 provides a narrative on performance against the scorecard included as appendix 1.
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3.4 An outturn report detailing full-year performance will be brought before this board in spring 2025. 4. Service Update and Key Achievements April-September 2024 Key Achievements Environment, Housing & Infrastructure continues to deliver essential frontline services across Renfrewshire. Key achievements for Environment, Housing & Infrastructure under the remit of the Infrastructure, Land and Environment Policy Board are detailed throughout the action plan and performance indicators in the appendix. 5. Areas where actions have been delayed 5.1 All actions within the action plan are on target. 6. Progress against performance measures 6.1 Environment, Housing & Infrastructure Services has 22 performance indicators in its current scorecard. Of these, 10 are reported quarterly and 12 are reported annually. This appendix report contains data pertaining to quarter 1 and quarter 2 for reference and annual figures for 2023/24. Implications of the Report 1. Financial – The Service Improvement Plan highlights resourcing pressures arising from increasing demand for services and the current financial environment. 2. HR & Organisational Development – The Service Improvement Plan also highlights workforce development and wellbeing considerations. 3. Community/Council Planning – The report details a range of activities which reflect Council and Community Planning themes and a direct link to the delivery of the Council Plan. 4. Legal – none. 5. Property/Assets – none. 6. Information Technology – Service developments relating to information technology are key enablers of service improvement and modernisation and support service-level and corporate objectives. 7. Equality & Human Rights - The Recommendations contained within this report have been assessed in relation to their impact on equalities and human rights. No negative impacts on equality groups or potential for infringement of individuals’ human rights have been identified arising from the
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recommendations contained in the report. If required following implementation, the actual impact of the recommendations and the mitigating actions will be reviewed and monitored, and the results of the assessment will be published on the Council’s website. 8. Health & Safety – none. 9. Procurement – none. 10. Risk – Risks related to the delivery and management of services are regularly monitored and included in Renfrewshire Council’s Corporate and Strategic Risk Registers. 11. Privacy Impact – none. 12. COSLA Policy Position – none. 13. Children’s Rights - none 14. Climate Change – A section of the actions and performance indicators within the SIP covers the ‘Green’ theme of Renfrewshire’s Council Plan which highlights activities across the Council to tackle climate change. _ List of Background Papers: Infrastructure, Land & Environment Policy Board – 29 May 2024 Item 2 Environment, Housing & Infrastructure 2024-2027 Service Improvement Plan Author Gordon McNeil, Director of Environment, Housing and Infrastructure, Email: gordon.mcneil@renfrewshire.gov.uk
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level ENVIRONMENT, HOUSING AND INFRASTRUCTURE SERVICE IMPROVEMENT PLAN 2024-2027 Six monthly progress update November 2024 Infrastructure, Land and Environment Policy Board
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level WELCOME TO OUR SIX-MONTHLY UPDATE • This update reflects on the first six months of our Service Improvement Plan, highlighting areas where we are already making progress and some areas we want to focus on more, perhaps because performance isn’t moving in the direction we anticipated or because of other pressures or factors that makes this even more of a priority for us. • The following pages shine a spotlight on some great projects or practice and highlight areas where we’d like to improve or develop further. At a service level, there is a stronger focus on some of the Council Plan Strategic Outcomes than others. Towards the end of this document, you’ll find a full update against all the actions and performance indicators we use to measure progress. • We report on 22 performance indicators, 12 are reported annually and 10 reported quarterly. This report contains data pertaining to Quarter 1 and Quarter 2 of 2024/25 with annual figures referring to 2023/24.
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level ABOUT US This update covers the Environment, Housing and Infrastructure service areas within the remit of the Infrastructure, Land and Environment Policy Board. These are: Operations Responsibilities include: • Waste Services, • Fleet & Social Transport, • Neighbourhood Services , • Grass, Grounds & Cemeteries Maintenance, • Burials, • Country Park Management Service Development Responsibilities include: • Service Modernisation, • Elected Member enquiries, public enquires & complaints and Freedom of Information requests, • Operational Training • Civil Contingencies Roads and Transportation Responsibilities include: • Council’s roads and infrastructure, • Winter maintenance, • Public Transport • Parking & Active Travel services
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level HELPING TO DELIVER THE COUNCIL PLAN Place Green Drive improved attendance and reduced absence across the organisation Develop a Local Transport Strategy supported by revised Active Travel and Public Transport Strategies Develop costed, targeted interventions and actions to support our net zero journey within the Council and working in partnership with key stakeholders. Priority projects have been identified with a focus on reducing emissions from “heat and fleet”. These projects will form part of our costed delivery plans. Living our Values Support delivery of a refreshed approach to workforce planning and workforce innovation, with a focus on recruitment and retention; learning and development and career pathways E,H&I fully supports Renfrewshire ‘Keeps the Promise’ to deliver improved outcomes for individuals who are care experienced, wherever possible. Fair Support the delivery of a regional approach to Public Electric Vehicle Charging Continue to invest in infrastructure to support growth – from road and rail links to bridges, cycle and pedestrian routes Economy
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level PLACE Priorities and areas for improvement • Enforcement of Pavement Parking legislation is anticipated to begin in the new year, subject to successful alteration to back-office systems to enable penalty charge notices to be issued. • Neighbourhood Services has adopted a digital Litter Audit system in partnership with Keep Scotland Beautiful, which enhances our ability to track and manage litter efficiently. A public-facing litter reporting system has been developed and will be implemented in Autumn 2024. The system will allow residents to report litter hotspots directly. • The footway resurfacing programme (14 locations) will commence in November and are due to complete by the end of the financial year • We are delivering the 2024/25 roads and footways capital investment programme - 36 carriageways are now complete out of a total number of 58. The remainder will be complete by the end of November 2024. • Achievements Every road and street across Renfrewshire has been inspected which has provided a list of exemptions to the Pavement Parking legislation. Officers are currently reviewing the responses to the consultation exercise which took place earlier in the year which may alter the number of exemptions.
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level ECONOMY Achievements Priorities and Areas for Improvement • A draft Local Transport Strategy is being produced, informed by a far-reaching data gathering engagement exercise. This included online surveys, stakeholder workshops and pop-up engagement sessions at supermarkets and direct in person workshops with community organisations. • A future phase of our Parking Strategy will look at the expansion of parking fees into Renfrewshire’s other towns and villages • We provide a wide range of employment, training and apprenticeship opportunities for identified groups of young people in Renfrewshire • The first phase in our Parking Strategy in Paisley town centre is complete with the first hour free for everyone. Officers have begun the second phase in reviewing Business Permits – “Season tickets” for off street car parking for local businesses across Paisley. • We have completed the review of Renfrewshire’s public transport provision • The draft Local Transport Strategy will be issued for further consultation, expected to commence in November 2025 Subject to the consultation it is expected that the final strategy will be ready by spring 2025.
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level FAIR Achievements Priorities and areas for improvement • We are implementing the preferred options from the #YouDecide participatory budget programme for infrastructure improvements • Of the original 115 suggestions, 50 schemes were voted on and taken forward. Lighting of Howwood Park, Miller Street Park, Ellerslie Park and the Wallace Monument have just completed, and the Linwood Skate Park is also complete. • This leaves 8 #YouDecide projects to deliver between now and the end of the financial year. These projects are Renfrew Rbout, Kilbarchan Rbout, Bishopton Rbout, Inchinnan Heritage trail, Kilbarchan Heritage Trail, Glenifer Braes car park resurfacing and signing, and lighting improvements to the Lochwinnoch train station pedestrian path.
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level GREEN Achievements: . Priorities and areas for improvement • Priority projects have been identified with a focus on reducing emissions from “heat and fleet”. These projects will form part of our costed delivery plans. • Implementation of Phase 2 and 3 of the updated household waste collection arrangements will commence early in 2025. • The Circular Economy Bill was passed by the Scottish Parliament on 26th June, becoming an Act on the 8th August 2024. The waste team have been engaging with Scottish Government and COSLA to develop a route map for Renfrewshire. Work is ongoing in this area. • As part of the updated strategic fleet review the fleet service is developing a Fleet Asset Management Plan to map out vehicle specifications and type to ensure existing fleet is fully maximised and meets the operational requirements of services. • Priority projects have been identified to support our net zero journey within the Council and working in partnership with key stakeholders , with a focus on reducing emissions from “heat and fleet”. These projects will form part of our costed delivery plans. • Waste Services has secured £756,942 in funding from the Recycling Improvement Fund to deliver a range of recycling improvement measures that will enhance recycling services to Renfrewshire’s residents and increase the quality and quantity of recycling collected. • We have implemented updated household waste collection arrangements - Phase 1 of decoupling the grey bins from the recycling bins for all areas with a Saturday started on 5th October. All residents have received communication to explain the changes including an updated collection calendar. • Procurement for the route management and in cab system is in progress and a recommendation to appoint the preferred supplier will be submitted to the Finance, Resources and Customer Services Policy Board in November 2024. • Our Local Heat and Energy Efficiency Strategy Delivery Plan was approved by the ILE Policy Board in August. The Council has been awarded £130K from the Heat Network Support Unit to develop two outline business cases for potential heat networks in Paisley Central and also an extension of the current AMIDS heat network.
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level Priorities and areas for improvement • Work being undertaken to engage with the services to identify gaps in digitisation to improve business processes and the effective use of data capture and analysis. Working in collaboration with Digital First team to develop business processes to link the customer experience with frontline operations. Living our Values Achievements: • A Staff Engagement Forum has recently been established, and feedback will be used to inform service operations. • Robust and up to date business continuity arrangements are in place and maintained with ongoing training and scenario planning to supplement this work as required. • An Environment, Housing and Infrastructure Health and Safety Plan 2024/25 was approved by the appropriate Board for each service area. A 6-month update on actions and progress will be provided to the appropriate Board in October/November 2024. Work is ongoing across services to review health and safety and risk assessments. • Teams from Environment, Housing and Infrastructure have completed Level 1 (Trauma informed) and Level 2 (Trauma Skilled) Training with almost 100 staff participating in 2024 so far. Trauma informed approaches already aligned closely with the ethos of the service, but the additional training has highlighted opportunities to build on existing good practice, not only in terms of working with service users but also in supporting colleagues.
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level ACTIONS AND INDICATORS INFRASTRUCTURE, LAND AND ENVIRONMENT POLICY BOARD
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level DELIVERING THE SERVICE IMPROVEMENT PLAN– PLACE What we will do Due Date Status Progress Update Deliver the 2024/25 roads and footways capital investment programme - £5.0 million 31 March 2025 Resurfacing - 36 carriageways complete out of a total number of 58. The remainder will be complete by the end of November. The surface dressing contract has completed with all 8 rural carriageways that were programmed, now treated. The footway resurfacing programme (14 locations) will commence in November and are due to complete by the end of the financial year Develop a local Litter Strategy in conjunction with Neighbourhood Services and explore whether technology can be used to support litter enforcement. 31 March 2025 Neighbourhood Services has adopted a digital Litter Audit system in partnership with Keep Scotland Beautiful, which enhances our ability to track and manage litter efficiently. A public-facing litter reporting system has been developed and will be implemented in Autumn 2024. The system will allow residents to report litter hotspots directly. Implement the requirements of the Transport (Scotland) Act 2019 31 March 2026 The major change over the next six months will be the introduction of Pavement Parking Legislation across all of Renfrewshire, subject to agreed exemptions. (see action below) Continue to support the implementation of the Parking Strategy and the new Pavement Parking Legislation 31 March 2025 Every road and street across Renfrewshire has been inspected which has provided a list of exemptions to the legislation. The exemptions have been included in a Traffic Order and has been consulted on. The consultation finished 11 September. Officers are currently reviewing the responses. There were 22 individual exemptions decided on but this number may change following the review of the consultation responses. It is expected that the TRO will be taken to the November ILE board for approval. Enforcement is anticipated to begin in the new year, subject to successful alteration to back office systems to enable penalty charge notices to be issued.
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level Indicator Current Status 2023/24 2024/25 Q1 Q2 Explanation of performance Value Target Target Value Value (Maintenance) Carriageway Condition: % of road network considered for treatment (i) A Class Roads 14.84% 18% 17% Not measured for Quarters Local Government Benchmarking Framework (LGBF) Indicators. This data is published by the Improvement Service on an annual basis as part of the LGBF. The figures for 2023/24 are provisional. The first draft of the 2023/24 performance data will not be available until December 2024. A final release will be published in late February 2025 and will be reported to the Audit, Risk and Scrutiny Board as soon as it is available. (ii) B Class Roads 20.72% 22% 21% Not measured for Quarters (iii) C Class Roads 27.63% 31% 30% Not measured for Quarters (iv) Unclassified Roads 30.98% 32% 32% Not measured for Quarters (Maintenance) Carriageway Condition: % of roads network considered for treatment Overall 28.10% 31% 30% Not measured for Quarters The figure provided in the table is provisional data taken from SCOTS. Performance has improved from 28.9% in 2022/23 to 28.1% in 2023/24 and has exceeded the target of 31% for 2023/24. The figures for 2023/24 are provisional. DELIVERING THE SERVICE IMPROVEMENT PLAN– PLACE
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level Indicator Current Status 2023/24 2024/25 Q1 Q2 Explanation of performance Value Target Target Value Value % of Statutory roads inspections categories completed on target: (i) Category A 100% 100% 100% Not measured for Quarters In 2023/24, 100% of the statutory road inspections were completed for all categories. The three categories of statutory inspections relate to the timing of inspections and are categorised as follows: A – Undertaken during the progress of the works B – Undertaken within the six months following interim or permanent reinstatement C – undertaken within the three months preceding the end of the guarantee period. The inspection procedure is designed to enable road work authorities to monitor statutory undertakers (Gas, electric, and telecom etc). (ii) Category B 100% 100% 100% Not measured for Quarters (iii) Category C 100% 100% 100% Not measured for Quarters % Pothole repairs completed within timescales 94% 95% 95% 96% 92% The percentage of pothole repairs completed within timescales was 96% in Q1 and 92% in Q2 giving an overall performance for the first 6 months of 95%. This year’s performance is currently in line with the annual target of 95%. DELIVERING THE SERVICE IMPROVEMENT PLAN– PLACE
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level DELIVERING THE SERVICE IMPROVEMENT PLAN – ECONOMY What we will do Due Date Status Progress Update Provide employment, training and apprenticeship opportunities for identified groups of young people in Renfrewshire 31 March 2025 The Operations Service have partnered with Economic Development to provide employment, training and apprenticeship opportunities including: • 3 new apprenticeships with recruitment underway to recruit a 4th • 3 apprentices successfully completed their programme and have secured full time roles with Renfrewshire Council • 2 administration internships • 15 one year HGV apprenticeships to upskill existing staff Within Climate, Public Protection and Roads service we also currently have a young person sponsored by Invest in Renfrewshire employed in the road safety field in schools. Develop a Local Transport Strategy supported by revised Active Travel and Public Transport Strategies 31 March 2025 A draft strategy is being produced, informed by a far-reaching data gathering engagement exercise. This included online surveys, stakeholder workshops and pop-up engagement sessions at supermarkets and direct in person workshops with community organisations. We specifically engaged with group representing people with disabilities and those who are particularly affected by the cost of living crisis. The draft strategy will be issued for further consultation, expected to commence in November 2025 Subject to the consultation it is expected that the final strategy will be ready by spring 2025. Continue to invest in infrastructure to support growth – from road and rail links to bridges, cycle and pedestrian routes 31 March 2025 Work through 2024/25 to date has included completion of the Barnsford Road shared cycle footway between Inchinnan Business Park and Glasgow Airport. A design has been completed for a new link from Red Smiddy roundabout to the Barnsford link through the Inchinnan Business Park, It is anticipated that this will commence on site during 2025/26 subject to funding. Study work continues on the design of the shared footway cycle link from the Red Smiddy Roundabout to Erskine. Construction to be funded by Transport Scotland should its active travel funding stream continue as it has to date. A design of a shared footway cycle link from Bishopton, Dargavel to West Ferry/ Inverclyde will complete by March 2025. SUSTRANS, in partnership with Renfrewshire Council have undertaken detailed placemaking consultation with local residents and traders in Elderslie on the connection of the National Cycle Route (NCR) route 7. All comments received will be used to formulate proposals for further consultation in due course.
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level DELIVERING THE SERVICE IMPROVEMENT PLAN – ECONOMY What we will do Due Date Status Progress Update The Council is keen to promote a parking strategy which manages the supply and demand for parking, supports economic regeneration 31 March 2025 The first phase in our Parking Strategy in Paisley town centre is complete with the first hour free for everyone. Officers have begun the second phase in reviewing Business Permits – “Season tickets” for off street car parking for local businesses across Paisley. A future phase will look at the expansion of parking fees into Renfrewshire’s other towns and villages. Conduct a review of Renfrewshire’s public transport provision 30 September 2025 This action is now complete. SPT are looking into the options for changing the way bus operations are managed across Strathclyde in accordance with the new powers included within the Transport (Scotland) Act 2019.
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level DELIVERING THE SERVICE IMPROVEMENT PLAN – FAIR What we will do Due Date Status Progress Update Implement the preferred options from the #YouDecide participatory budget programme for infrastructure improvements 31 March 2025 Of the original 115 suggestions, 50 schemes were voted on and taken forward. Lighting of Howwood Park, Miller Street Park, Ellerslie Park and the Wallace Monument have just completed, and the Linwood Skate Park is also complete. This leaves 8 projects to deliver between now and the end of the financial year. These projects are Renfrew Rbout, Kilbarchan Rbout, Bishopton Rbout, Inchinnan Heritage trail, Kilbarchan Heritage Trail, Glenifer Braes car park resurfacing and signing, and lighting improvements to the Lochwinnoch train station pedestrian path.
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level DELIVERING THE SERVICE IMPROVEMENT PLAN – GREEN What we will do Due Date Status Progress Update Commence costed, targeted interventions and actions to support our net zero journey within the Council and working in partnership with key stakeholders 31 March 2026 Priority projects have been identified to support our net zero journey within the Council and working in partnership with key stakeholders , with a focus on reducing emissions from “heat and fleet”. These projects will form part of our costed delivery plans. Use funding from the Scottish Government Recycling Improvement Fund via Zero Waste Scotland to assist us to address local recycling challenges. 31 March 2025 Waste Services has secured £756,942 in funding from the Recycling Improvement Fund to deliver a range of recycling improvement measures that will enhance recycling services to Renfrewshire’s residents and increase the quality and quantity of recycling collected. The recycling improvement measures will focus on increasing recycling of food waste and enhancing recycling provision at flatted and difficult to access properties. Carry out review of household waste collection routes 31 March 2025 Waste and Fleet Services are reviewing collection routes and fleet utilisation to ensure maximisation of fleet and route efficiency. Waste Services are procuring specialist route management software to support this process. Work to procure new Routing and In Cab system for waste fleet 31 March 2025 Procurement for the route management and in cab system is in progress and a recommendation to appoint the preferred supplier will be submitted to the Finance, Resources and Customer Services Policy Board on 21st November 2024. Implement updated household waste collection arrangements 31 March 2025 Phase 1 of decoupling the grey bins from the recycling bins for all areas with a Saturday started on 5th October. All residents have received communication to explain the changes including an updated collection calendar. Phase 2 and 3 will commence early in 2025.
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level DELIVERING THE SERVICE IMPROVEMENT PLAN – GREEN What we will do Due Date Status Progress Update Support the delivery of a regional approach to Public Electric Vehicle Charging 31 March 2025 A regional procurement exercise has been undertaken with the contract likely to be awarded to a commercial partner in December 2024. Build additional capacity for proactive tree asset management across Renfrewshire 31 March 2026 A service restructure has been completed and 1 additional arborist has been recruited as well as a dedicated tree inspector. A digital tracking system has been implemented using GIS software to track and monitor our tree assets. Ensure service is proactive in implementing any legislative requirements resulting from the Circular Economy (Scotland) Bill when it becomes law. Timeline for CE Bill to be set by Scottish Government The Circular Economy Bill was passed by the Scottish Parliament on 26th June, becoming an Act on the 8th August 2024. The waste team have been engaging with Scottish Government and COSLA to develop a route map for Renfrewshire. Work is ongoing in this area. Develop the Local Heat and Energy Efficiency Strategy Delivery Plan (LHEES) for Renfrewshire 31 December 2024 Our Local Heat and Energy Efficiency Strategy Delivery Plan was approved by the ILE Policy Board in August. The Council has been awarded £130K from the Heat Network Support Unit to develop two outline business cases for potential heat networks in Paisley Central and also an extension of the current AMIDS heat network. Conduct a strategic fleet review of all Council vehicles to assess vehicle specifications considering fit for purpose and net zero targets - 31 March 2025 As part of the updated strategic fleet review the fleet service is developing a Fleet Asset Management Plan to map out vehicle specifications and type to ensure existing fleet is fully maximised and meets the operational requirements of services. Continue to follow the Scottish Government Get to Zero Action plan for fleet vehicles 31 March 2030 This will be incorporated within the strategic fleet review (as above).
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level DELIVERING THE SERVICE IMPROVEMENT PLAN – GREEN Indicator Current Status 2023/24 2024/25 Q1 2024/25 Q2 2024/25 Explanation of performance Value Target Target Value Value Street cleanliness Score - % of areas assessed as clean 89% 92% 92% Not measured for Quarters This is an annual target, and the cleanliness score is based on 3 sample surveys carried out throughout the year by both the Council and Keep Scotland Beautiful (KSB). This score represents the percentage of areas assessed as acceptably clean (categories A and B) using KSB’s Local Environment Audit and Management System (LEAMS) methodology. Amount of CO2 emitted by the public vehicle fleet 3,118 3,000 3,000 792.35 900.07 The total for the first 6 months of the year is 1,692.42 tonnes of CO2e. If this trend continues, whilst comparatively small, the emissions would be slightly over target of 3,000 tonnes of CO2e. % of the vehicle fleet which uses alternative fuels, such as electricity 30% 25% 25% 24& 29.5% At the end of the first six months of 2024/25, the current fleet using alternative fuels includes 104 electric vehicles from a total fleet of 369 vehicles. In addition, there are 5 vehicles using alternative fuel. % of bins uplifted first time 99.8% 99.8% 99.8% 99.73% 99.8% The percentage of bins lifted first time in Q2 of 2024/25 was 99.8%. This is consistent with performance in the equivalent quarter in 2023/24. Reduce the amount of CO2 emitted from public space lighting 1,216 1,100 1,100 Not measured for Quarters This performance indicator is an annual indicator and not measured for quarters. Although not measured in quarters, the emissions levels are anticipated to level out year on year as the LED programme is substantially complete.
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level DELIVERING THE SERVICE IMPROVEMENT PLAN – GREEN Indicator Current Status 2023 2024 Q1 Jan – Ma 2024 Q2 Apr – June 2024 Explanation of performance Value Target Target Value Value % of Household Waste Recycled Not yet available 50% 50% Not yet available Not yet available TBC - this is calendar year data % of Household waste collected which is landfilled Not yet available 2% 2% Not measured for Quarters TBC - this is calendar year data
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level DELIVERING THE SERVICE IMPROVEMENT PLAN – LIVING OUR VALUES What we will do Due Date Status Progress Update Support the Council in developing New Ways of Working. 31 March 2025 Environment, Housing & Infrastructure continue to proactively support and encourage hybrid working where possible and the use of technology, such as teams, to improve collaborative working. Provide our employees with the appropriate support to manage their attendance, health, and wellbeing. 31 March 2025 All employees are provided with appropriate support to manage their attendance, health and wellbeing including use of Occupational Health referrals and “Timefortalking”. Better use of data and technology to improve services performance and delivery. 31 March 2025 Work is currently ongoing to use data and technology to support Waste & Recycling Service with a new project, Roads Service to implement a new system and other improvements using data and technology to improve and modernise the work undertaken across our estate including to clean schools, ensuring our resources are allocated efficiently and effectively. Engage and participate in trauma informed and responsive Renfrewshire programme. 31 March 2025 Teams from Environment, Housing and Infrastructure have completed Level 1 (Trauma informed) and Level 2 (Trauma Skilled) Training with almost 100 staff participating in 2024 so far. Trauma informed approaches already aligned closely with the ethos of the service, but the additional training has highlighted opportunities to build on existing good practice, not only in terms of working with service users but also in supporting colleagues. Staff from E,H&I were invited to the Trauma Informed and Responsive Renfrewshire Steering Group to present on how the training has benefitted them and how they have implemented the learning. Work with Services across EH&I to support further digitisation and business improvement of our processes to meet the needs of our customers. 31 March 2025 Work being undertaken to engage with the services to identify gaps in digitisation to improve business processes and the effective use of data capture and analysis. Working in collaboration with Digital First team to develop business processes to link the customer experience with frontline operations.
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level DELIVERING THE SERVICE IMPROVEMENT PLAN – LIVING OUR VALUES What we will do Due Date Status Progress Update Prioritise Preventative Maintenance - All HGV vehicles will be serviced within the ISO week schedule 31 March 2025 The service is audited by an external resource from the fleet industry to ensure best practice is followed. Service continues to act on audits and regularly make improvements to ensure regulatory compliance. We will introduce a new Fleet Management System 31 December 2024 Fleet Services have procured the new fleet management system and implementing across services. Use Data to make better Decisions – Fleet Tracking system used by the Fleet Utilisation officer to conduct Fleet utilisation reports for User Departments 31 March 2025 New fleet tracker system has been installed which allows greater tracking of vehicles across the council fleet. Service training for users has commenced and service managers have worked proactively to embed within their services. Continue to monitor driving behaviour and training – through fleet compliance team 31 December 2024 Fleet Compliance Team use Logistics UK Vision platform, UK Telematics and DAVIS (licence checking system) to monitor and record all HGV driver behaviour, infringements and training needs.
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level DELIVERING THE SERVICE IMPROVEMENT PLAN – LIVING OUR VALUES What we will do Due Date Status Progress Update Continue to develop new approaches to staff communication and engagement across all areas of the service. 31 March 2025 A Staff Engagement Forum has recently been established, and feedback will be used to inform service operations. Ensure robust and up to date business continuity arrangements are in place and maintained. 31 March 2025 Robust and up to date business continuity arrangements are in place and maintained with ongoing training and scenario planning to supplement this work as required. Embed the enquiry systems for public and elected members across Environment, Housing & Infrastructure services. 31 March 2025 A system to deal with public and elected member enquiries is established and embedded across Environment and Infrastructure Services and supports ongoing work to identify recurring issues or concerns which can be address. Work to establish and embed a similar approach for Housing within EH&I will be undertaken in the next few months. Review Health & Safety and Risk Assessments. 31 March 2025 An Environment, Housing and Infrastructure Health and Safety Plan 2024/25 was approved by the appropriate Board for each service area. A 6-month update on actions and progress will be provided to the appropriate Board in October/November 2024. Work is ongoing across services to review health and safety and risk assessments. Ensure robust financial monitoring. 31 March 2025 Regular financial monitoring discussions with Senior Management and Finance Team are well established to support ongoing monitoring and planning of resources. Review and maintain continuous improvement frameworks. 31 March 2025 Work is ongoing to address actions identified from Audit reports and accreditations including maintaining British Standards ISO9001 for identified services.
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level DELIVERING THE SERVICE IMPROVEMENT PLAN – LIVING OUR VALUES Indicator Current Status 2023/24 2024/25 Q1 2024/25 Q2 2024/24 Explanation of performance Value Target Target Value Value Average number of workdays lost through sickness absence per employee (FTE) (cumulative) 14.91 TBC TBC 4.15 TBC In Q1, the average number of work-days lost per FTE was 4.15. Awaiting targets from HR. % of Members enquiries completed within timescale 92% 85% 85% 92% 94% In the first six months of 2024/25 Environment, Housing & Infrastructure received 2,612 members enquiries of which 93% were responded to within timescale. % of frontline resolutions dealt with within timescale 85% 85% 85% 40% 58% In the first six months of 2024/25 Environment, Housing & Infrastructure received 5,370 front line resolutions of which 48% were responded to within timescale. % of complaint investigation completed within timescale 89% 85% 85% 45% 40% In the first six months of 2024/25, 43.1% of 185 complaint investigations received have been responded to on time. % of FOI request completed within timescale 100% 100% 100% 100% 98% In the first six months of 2024/25 Environment, Housing & Infrastructure dealt with 146 Freedom of Information requests of which 145 (99.3%) were responded to within timescale. 74 of these requests were cross departmental and 72 were departmental. Complete inspection process for all headstones and burial grounds 93% 100% 100% Not measured for quarters This performance indicator is not measured for quarters.
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level DELIVERING THE COUNCIL PLAN – CROSS CUTTING THEME IMPROVING OUTCOMES FOR CHILDREN AND FAMILIES “Across all of our work and all of our efforts, we hope for loving and happy lives for Renfrewshire’s children - working together to get it right for children, families and communities – protecting, learning, achieving and nurturing. Every priority of this Council Plan will contribute to improving the lives of Renfrewshire’s children and their families. It is our fundamental duty as an organisation and our shared responsibility as citizens of this place to ensure that our children inherit a Renfrewshire where their wellbeing is nurtured, their futures are bright, and their environment is safe and healthy.’ What we will do Due Date Status Progress Update EH&I will work towards keeping The Promise 31 March 2025 The Head of Housing now sits on the Renfrewshire’s Strategy Promise Oversight Group . The Promise Manager has been introduced and attended senior management meetings in E,H&I and from this there has been several follow up actions agreed. Discussions have taken with the Promise Manager and E,H&I Managers around the future consultations regarding incorporating The Promise housing related calls to action into key housing policies. Close on-going positive relationships and links with Homeless & Housing Support Services and The Promise Team including activity around the Homeless Service – Service Development Plan 2023-2026 Regulation of Social Housing Assurance Statement now has appropriate reference to Looked After and The Promise and this activity was supported by Housing Lead Officer – (Performance, Policy & Participation) and The Promise Manager. It has been recognised that an area for improvement is to grow the number of Promise Keepers across the service.
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level E,H&I SERVICE IMPROVEMENT PLAN SIX MONTHLY PROGRESS UPDATE NOVEMBER 2024 For more information, please contact: Douglas.morrison@renfrewshire.gov.uk