Appendix 1 - DRAFT - NEW Service Improvement Plan 2026-29- EHI
Renfrewshire Council · 27 May 2026
Back to Infrastructure, Land and Environment Policy Board — 27 May 2026 and its agenda
Text extracted from the council's PDF. Layout and reading order may differ from the original.
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level PUBLIC Environment, Housing & Infrastructure Service Improvement Plan 2026 - 29
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level PUBLICWelcome from the Director I’m delighted to introduce the Environment, Housing and Infrastructure (EHI) Service Improvement Plan for 2026 to 2029, setting out how we are delivering against the Council’s strategic organisational outcomes. We provide essential services, relied on by residents, communities and businesses across Renfrewshire, including: • providing waste and recycling collections to every home • keeping Renfrewshire streets and neighbourhoods clean and tidy • maintaining our roads and pavements • looking after our parks, play areas and open spaces. We manage and maintain more than 220 council buildings including schools, town halls, libraries and community centres, providing janitorial, cleaning, catering and caretaking. We continue to invest in our 12,000 Council homes and work hard to provide the best possible services to our tenants. We’re there for people when they need us most, with specialist homeless support, and we work hard to protect the public, businesses and the environment. Significant investment is being delivered across Renfrewshire: • £90million in our roads and pavements over 10 years • refurbishing or replacing every council play park • 2210 council home improvements in 2026 and 8 areas transformed as part of £337million in council housing by 2031 • up to £170million to reshape, refurbish and rebuild schools and targeted funds for leisure, sport and community facilities. Against a challenging financial context, increasing and changing demand for our services, we have a clear focus on reducing our costs, improving our processes and using insight and data to target our resources where they can make the greatest impact. Gordon McNeil Director of Environment, Housing and Infrastructure
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level PUBLIC About us • Climate, Public Protection & Roads responsibilities include the Council’s Roads, Public Transport, Parking & Active Travel services, as well as leading the response to Climate Change and Ren Zero, along with Energy Management, Regulatory & Public Protection services. This includes partnership working with police, fire and other multiagency partners. • Operations & Service Development responsibilities include Waste Services, Fleet & Social Transport, Neighbourhood Services, Grass, Grounds & Cemeteries Maintenance, Burials & Country Park Management, Civil Contingencies and Service Development. Environment, Housing & Infrastructure is responsible for the provision of every day essential services, directly to the public of Renfrewshire, to other services within the Council and to community planning partners. • Facilities Management & Property Services covers four key service areas: Soft Facilities, Hard Facilities, Building Services and Technical Services. Soft facilities cover janitorial, cleaning, catering, housekeeping and school crossing patrollers. Hard services is responsible for compliance in schools and public buildings, life cycle maintenance in schools & public buildings, PPP contract management. Building Services is an internal service provider covering repairs and maintenance for housing and public buildings. Technical Services is a multi-disciplinary design consultancy commissioned by Council Departments to deliver projects. • Housing Services responsibilities include managing and investing in our housing stock of 11,942 properties and providing services to Council tenants, alongside housing advice and support, assisting homeless people and those threatened with homelessness and ensuring people have safe and healthy places to live, and supports the council’s response to migration and asylum.
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level PUBLIC Environment, Housing and infrastructure - Our service
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level PUBLIC Facts and Figures The Environment, Housing & Infrastructure Services revenue budget for 2026/27 is approximately £79.282m (excluding HRA). Income and expenditure in relation to a local authority's direct provision of housing must be recorded separately within a Housing Revenue Account (HRA). The HRA Budget and Rent Levels was presented to Council on 26 February 2026 with total rental and other income for 2026/27 of £70.776m. The gross value of the Housing Capital Investment Plan for the 5-year period from 2026/27 to 2030/31 is £337.338m. We provide Waste and Recycling collection to over 92,000 households and businesses. Supporting more than 871km of roads and transport infrastructure across the whole of Renfrewshire – and we are investing £90m in this infrastructure over the next ten years. Environment, Housing and Infrastructure Services deliver universal services for over 189,000 Renfrewshire residents, helping to run our schools and care homes, providing 11,942 homes for social rent, protecting and enhancing our local environment though a wide range of initiatives and work to make Renfrewshire a great place to live and work. Our services are delivered by a diverse, skilled and committed workforce of around 1,800 (FTE) who deliver services 24 hours a day, 7 days a week and 365 days a year.
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level PUBLIC Renfrewshire Council’s Service Improvement Context Reflecting our values Delivering financially sustainable services Promoting equality, diversity and inclusion Delivering Best Value Aligning to our Council Plan and the Community Plan
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level PUBLIC Supporting Renfrewshire Council’s objectives Along with the other Services within the Council, Environment, Housing and Infrastructure will support continuous improvement through a number of key strategic areas detailed in the following slides including - Transformation – supporting the Reshaping Renfrewshire programme - to ensure the Council continues to address the ongoing financial challenge but also to ensure the Council continues to respond proactively to new and emerging opportunities to develop, modernise and change how the Council delivers for Renfrewshire’s communities Data Strategy – EH&I will continue to support the Council’s Digital Strategy which includes Smart Data Workstream Risk Management – proactively managing our Corporate, Strategic and Service risks to minimise negative impact on the service and the council.
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level PUBLIC Transformation Following on from the Right for Renfrewshire programme the next phase of transformation, to be branded ‘Reshaping Renfrewshire’, will continue to deliver progressive internal transformation, maintaining the long- term journey to adapt and reshape the organisation and how the Council delivers services. Environment, Housing and Infrastructure will support the Reshaping Renfrewshire programme, especially within the following key areas of transformation- • Digital – we will utilise current and future data and digital technologies, including the Internet of Things, robotic process automation, artificial intelligence, machine learning and data analysis to transform services. • Income Generation - growing existing sources of income and generating new income streams, to ensure the Council continues to secure financial stability. • Transformation of our Placed Based Assets – which includes the Strategic Property Programme and the Strategic Learning Estate Strategy. • Transport Infrastructure – including the £90m investment in our roads and footways and implementing the Local Transport Strategy for Renfrewshire as well as significant investment in active travel infrastructure. • Economic Regeneration – including the work to deliver the housing regeneration investment programme. • Net Zero - with the focus on ‘Heat and Fleet’ to transform the approach to the provision of clean energy and sustainable transport in Renfrewshire.
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level PUBLIC Data Strategy The Council’s Digital Strategy includes Smart Data Workstream tasked with improving the management and exploitation of data in a consistent way across our services, leading to the improvement of the Council’s capabilities around data. Environment, Housing and Infrastructure (EHI) are a key part of this work. As part of the Smart Data Workstream an organisation-wide data governance group has been created which includes data specialist representatives from all services. Service data strategies continue to be developed across Environment, Housing and Infrastructure to address gaps and improve the management and exploitation of business-critical data. In 2026/27, Environment, Housing and Infrastructure (EHI) will support the Council’s approach to Data as outlined in the priority actions around strategic, skills, data quality, analysis and using the ERP.
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level PUBLIC Our risks RISK MANAGEMENT - The Council’s risk management arrangements are well established with all strategic, corporate and service risks being reported to the Audit, Risk and Scrutiny Board with the last update being in May 2026. Here is a list of the Risks sitting within EHI reported to the board. All risks are evaluated using the Council’s adopted risk matrix; this involves multiplying the likelihood of a risk event occurring by its potential impact. Risks are then evaluated as either ‘low’ (green), ‘moderate’ (yellow), ‘high’ (amber) or ‘very high’ (red).
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level PUBLIC Key Priorities Ensure implementation of legislative changes, national guidance, policy and service initiatives with appropriate strategies and plans Deliver the agreed priorities within the Council’s Costed Delivery Plans for Net Zero Better use of data and technology to improve service performance and delivery Deliver the 2026/27 capital investment Asset Management programmes across Public Buildings, Housing, Roads, Fleet and Open spaces. Continue to develop our service models to support the Council’s ”Reshaping Renfrewshire” transformation programme including financial sustainability and to maximise income Support staff and apprenticeship development to ensure they have the right skills and training to meet the needs of the service, now and in the future Supporting the most vulnerable members of our communities, including people experiencing and those threatened by homelessness
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level PUBLIC • Continuing with housing-led regeneration and housing investment programmes including the delivery of 70 new build homes at Howwood Road ad 65 new build homes at Gallowhill. • Implementation of the replacement housing management systems with Phase 1 of the Project being launched in Quarter 3 2026. • We will conclude the review of the housing repair system and implement identified action for change, improvement and modernisation aligned to wider system improvements. • Implement new Homelessness Action Plan (2026 – 2028). • We will develop a new Tenant Participation Strategy (2027–2032). • Deliver the Gallowhill Multi-Story ground source heat project to replace gas heating with new energy efficient clean heating across 180 flats. • Complete Single Building Assessments across 14 Multi-Story blocks and 2 low rise blocks. • Develop and implement new damp and mould strategy to reflect requirements in the Housing (Scotland) Act 2025. • Deliver year 2 of the participatory budgeting programme YouDecide for tenants to identify and vote on projects across the whole of Renfrewshire. • £1m investment in community facilities which will act as an enabler to the community taking ownership. Paper going to ILE Board on 27 May 2026 to outline principles and governance with the funding being used to upgrade buildings and pavilions. • Work will be planned and wherever possible undertaken in 2026/27 in relation to the additional £2m funding in relation to capital works across the Leisure Estate. Work will also continue in the development of using buildings better e.g. libraries (Bridgewater Library and Renfrew Library). Our focus for 2026-27
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level PUBLIC • Continued implementation of our new Local Transport Strategy. • Deliver year 2 of the £90m 10-year roads investment strategy. • As part of the parking strategy, we will be undertaking an assessment of parking provision in Renfrew, Johnstone, Erskine and Linwood. • Review our approach to fly tipping enforcement and use community engagement and data which will inform targeted enforcement. • Revise the Council’s 2022-2025 Antisocial Behaviour Strategy. • Develop a Ren Zero Stakeholder Engagement Plan • We will deliver year 1 of the Carbon Management Plan actions and targets • EHI & Council -We will shape the delivery of our services, in line with the council Net Zero aspirations. • Deliver the east west link of the AMIDS South project, between Renfrew Road and the Paisley to Renfrew active travel route. • Develop our Roads Asset Management Plan to ensure that all road’s related assets are maintained strategically, efficiently, and safely, providing the best service within our budgets. • Enhance active travel across Renfrewshire, with the continuation of the Erskine and Inchinnan routes reducing the reliance on private cars. • Progress with the Regional approach to EV charging infrastructure in collaboration with other City Region partners. Our focus for 2026-27
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level PUBLIC • Continue to deliver a “right first time” approach across all services. • Delivering key capital projects and delivering on investment made as part of the 2026/27 Council budget. • Lead the Strategic Property Programme across Renfrewshire Council’s estate. • We will continue to deliver investment in schools and public buildings across Renfrewshire including the new Paisley Grammar School which will open in August 2026. • Work with Children’s Services to deliver the Scottish Government commitment of providing breakfast clubs. • We will progress the development of an Open Space Strategy within Renfrewshire Council. • Continue to invest in the renewal of Play Parks. The Play Park Renewal Programme has received additional funding and will be extended and delivered throughout 2026 to 2028. • Progress with the implementation of 20mph roads across communities in Renfrewshire to enhance road safety. • We will progress the utilisation of the new route management software to model and implement fully optimised collection routes. • Continue to tackle the trade in illicit tobacco and vape products working in partnership with Police Scotland and HMRC. • The service will implement a new fleet management system to manage Renfrewshire Council’s vehicles, assets and equipment. • Expand our workforce training and development and improve our customer correspondence response times. • Following the development of the detailed Business Case, we will continue to explore the opportunity to develop a packaging and recycling facility at Middleton Road in Linwood. • Effective delivery of our key workforce priorities to support the health, safety, and wellbeing of our staff and enhance staff communication and engagement. • As a result of the expansion of the Environmental Impact team we will further enhance environmental improvements within communities. Our focus for 2026-27
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level PUBLIC Appendix: Actions and Performance Indicators relevant to the remit of the Infrastructure, Land and Environment Policy Board
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level PUBLIC Delivering the Council Plan – PLACE What will we do? What difference will we make? When will we do it by? Deliver year 2 of the £90m 10-year roads investment strategy. This is the largest-ever, long-term investment in Renfrewshire's roads and footways and will ensure we continue to maintain them to as high a standard as possible. March 2027 Roads and Neighbourhood Services will work in partnership to deliver improvements to the infrastructure and aesthetics of the roundabout asset in Renfrewshire. Proposed works include replacing 'keep left' bollards, repairing sign lighting, planting, weed removal, chevron enhancement, vegetation clearance, and pressure cleaning. This will be year 2 of a 3- year rolling programme of roundabout improvements to systematically enhance the infrastructure. Improve safety and aesthetics of road infrastructure which is heavily used and is often a gateway to a town or village. March 2027 Work with Linwood and Erskine Community Councils to deliver enhanced festive lighting in these two towns, by agreeing options, procuring new features, and installing the new display on an annual basis. Bring the festive lighting displays in these 2 towns more in line with Paisley, Renfrew and Johnstone. Improve the Christmas lights experience for residents. November 2026 Deliver Streetlighting Capital programme, replacing life expired streetlighting schemes in phase 1 of North Street in Houston and Harvey Street in Lochwinnoch. Installations will be sympathetic to the conservation nature of these village centres, incorporating appropriate columns and lanterns. Deliver new lighting for the Paisley Museum complex. Ensure that these areas remain safely lit during the hours of darkness, whilst enhancing the aesthetics of lighting infrastructure in conservation areas. March 2027
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level PUBLIC Delivering the Council Plan – PLACE What will we do? What difference will we make? When will we do it by? Complete the design for drainage and full road footway / construction for Burnbrae Road in Linwood, a vital industrial / commercial link road. Ensure the continued use of this road for businesses that rely on it. March 2027 We will finalise designs for improvements to Abbey Close. Reimagining of the public area around the Abbey to enhance its appearance. This will be dependent on additional funding. March 2027 Waste Services will explore opportunities and develop a business case to design and build a packaging and recycling handling facility within Renfrewshire. Benefits of developing a packaging and recycling handling facility will be identified within the business case however it is expected to provide both efficiency and cost savings by reducing exposure to fluctuating material markets and access to and reliance on external contractors, whilst also delivering environmental benefits by reducing contamination of material and improving quality of recycling. June 2026 Improvement works are planned at Underwood Road Depot to improve safety and security. A Depot Improvement Plan is in place, with actions scheduled for 2027, and the depot working group is progressing delivery. Investment and improvements to internal and external infrastructure and site security will improve safety and site security for employees based at Underwood Road Depot. March 2027 Improve and simplify record keeping for the Cemetery Service. Neighbourhood Services will procure and implement a Cemetery Management System to manage cemetery records and support mapping and billing. The new Cemetery Management System will improve and simplify record keeping, billing information, plot mapping and enhance information and communication to customers. March 2027 Further develop our tree asset management capability by exploring options to procure a tree asset management system that supports the identification, management and monitoring of our tree assets. A tree asset management system will support the service to manage our trees assets across Renfrewshire including capability to collect survey data, inspections, enquiries, work sign-off and monitoring of trees. March 2028
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level PUBLIC Delivering the Council Plan – PLACE What will we do? What difference will we make? When will we do it by? Neighbourhood Services will review existing processes for managing work allocation and cyclical maintenance programmes. A digital system that can deliver an end-to-end solution will be procured. The new digital system will have the capability to manage cyclical maintenance schedules, new work tasks and provide status updates. The new system will replace the existing paper-based system, allowing for a more proactive, flexible and efficient service to be delivered. March 2028 Neighbourhood Services will explore opportunities to improve the Street Litter Bin Service. A review of the service will be carried out and will take into consideration routing inefficiencies, location and condition of litter bins. Initiatives to improve the Street Litter Bin Service will deliver operational efficiencies and improve cleanliness and visual appeal of Renfrewshire. March 2027 Neighbourhood Services will progress the development of an Open Space Strategy for Renfrewshire Council. A specialist resource will be procured to support the development of the Strategy. The Open Space Strategy will set out the short- and long-term strategic approach for managing Renfrewshire Councils open space. The Strategy will incorporate wide ranging policy aims including healthy living, social inclusion and sustainability. March 2028 Continue to invest in the renewal of Play Parks. The Play Park Renewal Programme has received additional funding and will be extended and delivered throughout 2026 to 2028. The Renewal of Play Parks Programme will provide a safe, engaging, and accessible environment for children, families and communities. The programme will improve outdoor play assets and increase opportunities for children and young people as well as enhancing the assets lifecycle and aesthetic appeal. September 2028 Waste Services will explore opportunities to improve user experience and operational efficiency at Linwood HWRC by replacing the existing permit booking system for larger vehicles (vans, trailers and pick ups) with a new digital booking system. The booking system will deliver enhanced back-office capabilities, providing real-time information on bookings for larger vehicles and overall site capacity. This will enable more responsive operational decisions, minimise temporary site closures, and further support recycling activity. December 2026
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level PUBLIC Delivering the Council Plan - PLACE Performance Indicators Target Reporting Frequency (Maintenance) Carriageway Condition: % of road network considered for treatment (i) A Class Roads 16% Annual LGBF (ii) B Class Roads 20% Annual LGBF (iii) C Class Roads 29% Annual LGBF (iv) Unclassified Roads 31% Annual LGBF (Maintenance) Carriageway Condition: % of road network considered for treatment Overall 29% Annual % of Statutory road inspections categories completed on target: (i) Category A 100% Annual (ii) Category B 100% Annual (iii) Category C 100% Annual % of pothole repairs completed within timescales 95% Quarterly
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level PUBLIC Delivering the Council Plan – ECONOMY What will we do? What difference will we make? When will we do it by? Deliver year 2 of our new Local Transport Strategy. Our 10 year Local Transport Strategy will support making Renfrewshire a great place to live, work and visit and help us to meet our responsibilities to: • Make bus and train journeys more accessible • Support Scottish targets to travel less by car • Encourage more walking, wheeling and cycling • Protect the environment • Reduce carbon emissions and work towards net zero March 2027 Continue the successful operation of Renfrew Bridge, the first ever opening vehicle bridge over the River Clyde. This will encourage economic development, such as at the AMIDS whilst allowing river traffic to move unimpeded. March 2027 We will undertake assessment of parking behaviours and identify solutions to address areas of inconsiderate parking across Renfrew, Johnstone, Erskine and Linwood The strategy ensures we provide a modern parking service, providing high quality parking facilities for people to visit local businesses and access services and attractions. It also aims to improve traffic flow and road and pedestrian safety, reduce congestion, cut carbon emissions and promote alternative modes of travel. December 2027 Deliver the AMIDS South Active Travel Links plan. Sustainable links will enhance economic potential and reduce carbon. March 2027
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level PUBLIC Delivering the Council Plan – FAIR What will we do? What difference will we make? When will we do it by? We will implement the statutory 20mph speed limit on all residential Renfrewshire streets where it is appropriate – subject to Scottish Government funding. This will help improve road safety for all of Renfrewshire’s residents. TBC – subject to public consultation and funding. We will continue to design and implement the villages traffic calming project, including Langbank. This will help improve road safety for residents across our villages. March 2028 Deliver actions identified within Renfrewshire Local Transport Strategy 2035 which seek to address accessibility: Working with SPT and operators; make buses, trains and taxis accessible and easier for all to use, including through reducing physical accessibility barriers and improving the accessibility of travel information Prioritise pedestrian safety through a review of crossing facilities on the local road network at locations identified in the Annual Accident Assessment and through working with local communities Working with Transport Scotland, ScotRail and Network Rail; improve accessibility at all rail stations, including ramp access on all platforms and between platforms (as applicable), including at Lochwinnoch station. More disabled people and older people can access public transport safely. March 2029
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level PUBLIC Delivering the Council Plan – FAIR What will we do? What difference will we make? When will we do it by? Deliver actions identified within Renfrewshire Local Transport Strategy 2035 which seek to address availability of public transport: Working with partners; explore opportunities to expand network coverage of bus services in rural areas of Renfrewshire and between areas of deprivation and employment such as AMIDS Support provision of existing and new Community Transport and Demand Responsive Transport, with a focus on rural areas and access to health and providing transport that is fully accessible Support the expansion of car club schemes across Renfrewshire, including clubs with electric vehicles. More disabled people and older people can access public transport safely in rural areas. March 2029
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level PUBLIC Delivering the Council Plan – GREEN What will we do? What difference will we make? When will we do it by? Develop and deliver on plan for year 2 of Climate Capital Programme. This will include the expansion of Solar PV across Council Buildings, The capital programme supports the Council to make significant progress in reducing its carbon emissions and improving efficiency and performance. March 2027 Continue to deliver on Ren Zero priority projects including exploring renewable energy opportunities, developing an Adaptation Plan for Renfrewshire and Sustainable Travel. The priority projects will support each of the key themes within Renfrewshire’s Plan for Net Zero including clean energy, sustainable transport and resilient place. March 2027 Develop a Ren Zero Stakeholder Engagement Plan. This will provide a clear strategy and plan for engaging with key stakeholders on a number of areas related to sustainability and climate. March 2027 Develop a strategic approach for the decarbonisation of Council non-domestic buildings. Buildings are the cause of a large percentage of the Council’s emissions. A clear strategic approach will be required to work towards reducing emissions in this area. March 2027 Delivery of year 1 of the Carbon Management Plan targets Contributes to reducing the Council’s emissions in a number of key areas including waste, street lighting, fleet and business travel. November 2026 Conclusion of the Outline Business Case development for District Heating Networks. A significant project as part of Renfrewshire’s LHEES, outlining the potential viability of 2 major DHNs in the Renfrewshire Area. August 2026 Delivery of Nature Restoration Funded projects including Restoring Renfrewshire Rivers and Biodiversity Areas . Contributes to the conservation and enhancement of biodiversity across Renfrewshire inline with the biodiversity duty and our Local Biodiversity Action Plan. March 2027
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level PUBLIC Delivering the Council Plan – GREEN What will we do? What difference will we make? When will we do it by? The relaunch of the Sustainable Travel Scheme, with a particular focus on staff travel. The staff travel survey was carried out during February and March 2025, to find out more about: How they travel to and from work • How they travel to and from work • Travelling during work • The reasons for their transport choices • Attitudes towards walking and cycling The information gathered will help us consider what actions the council can take to support sustainable travel and help in our work towards being net zero as part of our Sustainable Travel Scheme. March 2026 Complete the Red Smiddy to Erskine Active Travel route. Active Travel projects aim to provide improved public spaces that support active travel and public transport and help people move away from relying on the vehicles that fuel climate change. Creating a more sustainable transport network is key to meeting our net zero targets. May 2026 Replacement of all Halogen signal equipment in all traffic signals with energy saving LED. This project will commence during 2025/26 subject to appropriate funding. Replacing Halogen signal equipment with the latest Light-Emitting Diode (LED) technology will result in both cost savings and environmental benefits to assist the Council meet its targets to achieve Net Zero. March 2030 Utilising the new route management software, Waste Services will progress modelling and implementation of fully optimised collection routes. Full optimisation of collection routes will improve operational efficiency and service delivery by maximising resources and deliver improved environmental outcomes by reducing our carbon footprint. October 2026
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level PUBLIC Delivering the Council Plan - GREEN Performance Indicators Target Frequency Street Cleanliness Score - % of areas assessed as clean 92% Annual LGBF % of Household Waste Recycled 50% Quarterly % of Household waste collected which is landfilled 2% Annual Amount of CO2 emitted by the public vehicle fleet 3,000 Quarterly % of the vehicle fleet which uses alternative fuels, such as electricity 25% Quarterly % of bins uplifted first time 99.8% Quarterly Reduce the amount of CO2 emitted from public space lighting 1.100 Annual
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level PUBLIC Delivering the Council Plan – LIVING OUR VALUESWhat will we do? What difference will we make? When will we do it by? Actively support the Council’s ‘Living Well, Leading Well’ programme, including driving service-level improvements to manage absence. Staff and managers are aware of the supports available to support good health and wellbeing and benefit from a fair and consistent approach to absence. Improving our absence levels is a shared goal. March 2027 Support Year 1 of the AI Transformation Programme. Ensure Environment, Housing and Infrastructure requirements are represented on the AI Transformation Programme. EHI subject matter expertise will optimise the alignment of relevant AI solutions with EHI strategic and operational outcomes. March 2027 Fleet Services will implement a new fleet management system to manage Renfrewshire Council’s vehicles, assets and equipment. A project team has been created to implement the new system. The new fleet management system will support the Fleet Service to manage Council vehicles, assets and equipment, ensuring they are safe and compliant and meet the requirements of the Operator Licence. December 2026 Develop and support our workforce through training and development demonstrating our value as a learning organisation. A focus on training and development of our workforce, both networked and frontline employees, ensures they are supported with the skills, knowledge and training to successfully undertake their role. March 2029 Support wider employee health and wellbeing across Environment, Housing & Infrastructure (EHI). Our programme of events and information sessions will support wider employee health and wellbeing. March 2027 We recognise that Health, Safety and Wellbeing is an integral part of our business. We will deliver our actions outlined in the Environment, Housing & Infrastructure (EHI) Health, Safety and Wellbeing Plan 2026 – 2029. Our Health, Safety and Wellbeing Plan actions outline a range of measures to maintain, improve and support our employee's health, safety and wellbeing at work. March 2029
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level PUBLIC Delivering the Council Plan – LIVING OUR VALUESWhat will we do? What difference will we make? When will we do it by? Contribute to the refresh of the Trauma Informed Responsive Renfrewshire Roadmap. We understand what trauma is, and how it affects people, so we will now work differently: Learning and working together to co-create fair and helpful collaborations to support healing and recovery with people affected by trauma. Progress towards, and achievement of, improvement outcomes for people, systems and services as detailed of five strategic themes and outcomes in Trauma Informed and Responsive Renfrewshire programme . March 2027
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level PUBLIC Delivering the Council Plan – LIVING OUR VALUES Performance Indicator Target Frequency Average number of workdays lost through sickness absence per employee (FTE) (cumulative) TBC Quarterly % of Members enquiries completed within timescale 85% Quarterly % of frontline resolutions dealt with within timescale 85% Quarterly % of complaint investigation completed within timescale 85% Quarterly % of FOI request completed within timescale 100% Quarterly % of corporate induction completed within 30 days of starting employment with the Council* 75% Annual % of mandatory training courses for frontline employees completed* 85% Annual % of mandatory training courses for employees with access to the Council's network completed* 90% Annual % of Personal Development Plans (PDPs) for employees with access to the Council's network completed.* 90% Annual
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level PUBLIC Data Strategy: Priority Activities What will we do? What difference will we make? When will we do it by? Strategic: We will align service data activities with the Digital Strategy for Renfrewshire objective: Data is a critical asset. We will ensure visibility of data activities at Environment, Housing and Infrastructure Directorate (Director & 4 Heads of Service). Senior Management visibility ensures data activities will be prioritised. March 2027 Skills: We will identify skills gaps (e.g. data input, data analysis) and training needs across Environment, Housing and Infrastructure and address through our Workforce Development plan in line with the Renfrewshire Council People Strategy. Ensure the workforce has appropriate capabilities to improve the effectiveness of our data. March 2027 Data Quality: We will review data quality in key business systems and processes and develop an improvement plan. Increase in data accuracy and improved data available to support services to make data driven decisions. March 2028 Analysis: We will further define analysis requirements to improve decision-making and build capabilities locally within services where required. Improve how data is presented to decision makers. March 2028 ERP: We will work with Corporate Teams to promote and increase the use of standard dashboards as business as usual. Improve access to data within the ERP. March 2028 Data Advisory Group (DAG): We will ensure EHI representation at the DAG to ensure our data activities align with the Data Strategy Framework; cross-service data sharing opportunities are identified and that data improvement activities are carried out in a consistent manner across the organisation. Our representation at the DAG will ensure data is used collaboratively across services to support the Council’s strategic outcomes. March 2028
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level PUBLICDelivering the Council Plan – Cross cutting theme What will we do? What difference will we make? When will we do it by? We will strengthen EHI’s contribution to Keeping The Promise by embedding rights-based, trauma-informed and relationship-centred practice across Housing and Homelessness Services. Care Experienced young people will have improved access to safe, stable and suitable homes, reducing crisis and homelessness. March 2027 We will develop personalised Housing Pathways for Care Experienced young people, ensuring early identification of risk, proactive prevention of homelessness and clear, supported routes into stable accommodation. Earlier identification of risk and strengthened joint planning will prevent housing breakdowns and promote stability. March 2027 IMPROVING OUTCOMES FOR CHILDREN AND FAMILIES ‘Across all of our work and all of our efforts, we hope for loving and happy lives for Renfrewshire’s children – working together to get it right for children, families and communities – protecting, learning, achieving and nurturing. Every priority of this Council Plan will contribute to improving the lives of Renfrewshire’s children and their families. It is our fundamental duty as an organisation and our shared responsibility as citizens of this place to ensure that our children inherit a Renfrewshire where their wellbeing is nurtured, their futures are bright, and their environment is safe and healthy.’
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level PUBLIC Delivering the Council Plan – Cross cutting theme What will we do? What difference will we make? When will we do it by? We will deepen collaboration with Children’s Services, Whole Family Wellbeing and community partners to deliver coordinated early-help responses that strengthen relationships, belonging and long-term housing stability. EHI will contribute consistently to whole-system Promise delivery and shared accountability. March 2027 We will continue driving cultural change across EHI by embedding Renfrewshire’s Language Policy, expanding workforce development, promoting the Promise Keeper Network and supporting inclusive recruitment through the Guaranteed Interview Scheme.. Staff will deliver compassionate, trauma-informed interactions, improving trust, relationships and outcomes. March 2027 IMPROVING OUTCOMES FOR CHILDREN AND FAMILIES ‘Across all of our work and all of our efforts, we hope for loving and happy lives for Renfrewshire’s children – working together to get it right for children, families and communities – protecting, learning, achieving and nurturing. Every priority of this Council Plan will contribute to improving the lives of Renfrewshire’s children and their families. It is our fundamental duty as an organisation and our shared responsibility as citizens of this place to ensure that our children inherit a Renfrewshire where their wellbeing is nurtured, their futures are bright, and their environment is safe and healthy.’
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level PUBLIC Environment, Housing & Infrastructure Service Improvement Plan 2026 – 29 For more information, please contact: douglas.morrison@renfrewshire.gov.uk