ILE - Service Improvement Plan 2025-28 Outturn Report
Renfrewshire Council · 27 May 2026
Back to Infrastructure, Land and Environment Policy Board — 27 May 2026 and its agenda
Text extracted from the council's PDF. Layout and reading order may differ from the original.
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level PUBLIC Environment, Housing & InfrastructureService Improvement Plan 2025 - 28 Outturn Report May 2026
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level PUBLIC Welcome to our Service Improvement Plan outturn report • This update reflects progress over the last year of our Service Improvement Plan (SIP) and the following pages shine a spotlight on some great projects or practice and highlight areas where we’d like to improve or develop further. • Our Service Improvement Plan is closely aligned to the Council Plan and each of the actions and performance indicators within the SIP are grouped under the appropriate Council Plan theme to show the linkage between what we are aiming to achieve and the corporate priorities of the Council. • Towards the end of this document, you’ll find a full update against all the actions and performance indicators we use to measure progress. • We report on 25 performance indicators, 16 which are reported annually and 9 reported quarterly.
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level PUBLIC About us This update covers the Environment, Housing and Infrastructure service areas within the remit of the Infrastructure, Land and Environment Policy Board. These are: Operations Responsibilities include: • Waste Services, • Fleet & Social Transport, • Neighbourhood Services, • Country Park Management, • Grass, Grounds & Cemeteries Maintenance, • Burials Service Development Responsibilities include: • Service Modernisation, • Elected Member enquiries, public enquires & complaints and Freedom of Information requests, • Operational Training, • Civil Contingencies Roads and Transportation Responsibilities include: • Council’s roads and infrastructure, including bridges, • Winter maintenance, • Public Transport, • Parking & Active Travel services, • Sustainability
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level PUBLIC Many of our Business as Usual functions are determined by reports approved at board. For Environment, Housing & Infrastructure, reports are presented to different Policy Boards depending on the topic. Papers and access to video recordings of past meetings are available on the Council’s website. Key plans, strategies and reports approved during 2025/26 Local Transport Strategy – Travel Renfrewshire 2035 Carbon Management Plan 2025-2030 New Assisted Collection Service Policy Housing Landlord Compliance Policies Renfrewshire Strategic Housing Investment Plan 2026 to 2031 Corporate Asset Management Strategy 2026 to 2030 Renfrewshire Council Business Continuity Policy 2025-2027 Housing Asset Management Strategy Environmental Health Business Regulation Service Plan 2025/2026
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level PUBLIC HELPING TO Deliver the Council Plan Place GreenOur £90m 10 years roads investment strategy is in place delivering carriageway and footway improvements across Renfrewshire. Expand Building Management Systems to reduce energy use and water use. Climate Change Impact Assessment has been successfully piloted and is being rolled out across with Environment, Housing and Infrastructure prior to Council wide roll out over the summer period. Living our Values Support delivery of a refreshed approach to workforce planning and workforce innovation, with a focus on recruitment and retention; learning and development and career pathways. EHI fully supports Renfrewshire ‘Keeps the Promise’ to deliver improved outcomes for individuals who are care experienced, wherever possible. Fair Support the delivery of a regional approach to Public Electric Vehicle Charging Continue to invest in infrastructure to support growth – from road and rail links to bridges, cycle and pedestrian routes. Economy
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level PUBLIC Delivering the Council Plan - Place Achievements: • We have delivered year 1 of the £90m 10-year roads investment strategy. In 2025/26 we have resurfaced 47 carriageways, 16 footways and surface treated 38 carriageways. • Roads and Neighbourhood Services have worked in partnership to deliver the first year of the roundabout upgrade programme which is transforming tired, overgrown roundabouts into tidy, easily maintained assets that will enhance the road network. In 2025/26, we completed 12 roundabouts. • We have made progress delivering our Streetlighting Capital Programme, replacing life expired streetlighting schemes and the work in Easwald Bank, Kilbarchan is complete. • The business case to build packaging and recycling bulking facility within Renfrewshire has been completed and is being reviewed by internal Finance and Technical teams. This will come to a future board for member consideration in 2026. • A dedicated team has been established to focus specifically on weed management across Renfrewshire. The team is fully operational and their schedule mirrors the 14-day grass cutting cycle to ensure a consistent and coordinated approach across Renfrewshire. • We continue to invest in the renewal of Play Parks with Phase 1 of the 2025/26 renewals currently underway with one play park renewal completed, two under construction and a further three renewals starting from Spring 2026.
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level PUBLIC Delivering the Council Plan - Economy Achievements: • We have published our new Local Transport Strategy which was approved in November 2025. This covers the period 2025 to 2035 and sets out the priorities to improve transport and travel in Renfrewshire over the next 10 years. • Renfrewshire Council successfully delivered the new Renfrew Bridge as part of the £117million Clyde Waterfront and Renfrew Riverside (CWRR) project, which included £39million in support from both the Scottish and UK governments and £1.7million from Transport Scotland. Since the bridge was officially opened in June 2025, there have been over 3 million crossings, including 39,000 cyclists and over 79,000 pedestrians with the bridge becoming a vital travel link enhancing connectivity and supporting sustainable travel across the region. • The construction of the AMIDS South project has commenced which will connect Paisley town centre with the Advanced Manufacturing Innovation District Scotland (AMIDS) and Glasgow Airport through a series of transport and infrastructure improvements. This project will be taken forward by Environment, Housing & Infrastructure.
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level PUBLIC Delivering the Council Plan - Fair Achievements: • Work is progressing to design and implement the villages traffic calming project. The majority of phase 1 has been implemented in Howwood and amendments in Houston and Kilbarchan are nearing agreement with Community Councils. Stage 2 concept designs have been agreed in Bishopton, Elderslie and Bridge of Weir. Investigations in Langbank have begun. • Work is ongoing to implement the statutory 20mph speed limit on all residential Renfrewshire streets where it is appropriate, and the concept phase is now complete. Transport Scotland award for the next phase has been agreed. Detailed project scoped out and tender documents have been prepared.
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level PUBLIC Delivering the Council Plan - Green Achievements: • Following the successful pilot, the Climate Change Impact Assessment is now being piloted with EH&I projects prior to Council wide roll out over the summer period. • Renfrewshire Council’s Carbon Management Plan (CMP) was finalised and approved by the Infrastructure, Land and Environment Policy Board in November 2025. Delivery of the plan is now being taken forward over the next 5 years to reduce the Council’s emissions in a number of service areas. • The new route management system with in-cab technology to support the delivery of a revised waste collection re-routing programme has been successfully launched and is currently operational within Waste Services. • A soft launch of the Sustainable Travel Scheme took place in September 2025 for Scotland’s Climate Week. This included a relaunch of pool bikes at Renfrewshire House, a revised staff travel hierarchy and guidance for staff. • A contract has been awarded for the Red Smiddy to Erskine Active Travel Route and works are well underway with the schemed scheduled to complete for Summer 2026. • We are supporting the delivery of a regional approach to Public Electric Vehicle Charging – the project has now progressed to a formal procurement stage.
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level PUBLIC Living our Values: making a difference together Achievements: • Environment, Housing & Infrastructure continue to proactively support and encourage development of new ways of working where possible including the widespread use of technology, such as M365 and GIS mapping, to improve collaborative working and streamline processes. • Robust and up to date business continuity arrangements are in place across all services and are supported with ongoing training, scenario planning and exercises. • Work has been undertaken to complete actions identified from Audit reports (Internal Audit and External Audit) and accreditations, including maintaining British Standards ISO 9001 for identified services, have been retained. • The Environment, Housing & Infrastructure Health and Safety Plan 2025/26 annual report and an updated Environment, Housing & Infrastructure Health & Safety Plan 2026 – 2029 will be considered by the appropriate Board in May/June 2025. Work has taken place across services throughout 2025/26 to review health and safety and risk assessments. • A series of events were held at Underwood Road Depot in November 2025 to promote awareness of Men's Mental Health and the support available to employees. A further event focusing on health and wellbeing was held in March 2026. • Over 40 members of staff from Environment, Housing and Infrastructure were nominated for Living our Values during 2025/26. • A new Personal Development Plan (PDP) for employees with access to the Council's network was rolled out in 2025/26. Over 710 employees have completed this, over 92% of our networked staff, and a wide range of training identified. This will be extended to pilot a suitable approach for our frontline employees. • Officers have developed the Fleet Asset Management Plan which maps out vehicle specifications and type to ensure existing fleet is fully maximised and meets operational requirements of services and will assist the Council to achieve its Net Zero targets.
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level PUBLIC Actions and indicators Infrastructure, Land and Environment Policy Board May 2026
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level PUBLICDELIVERING THE SERVICE IMPROVEMENT PLAN– PLACE What we will do Due Date Status Progress Update Deliver year 1 of the £90m 10 year roads investment strategy. March 2026 Roads and Footway resurfacing, micro-surfacing, surface dressing, and capital patching schemes have all completed. The Roads Capital programme for 2026/27 has now been finalised (including resurfacing of 61 carriageways) and coal testing for each scheme has been progressed. Roads and Neighbourhood Services will work in partnership to deliver improvements to the infrastructure and aesthetics of the roundabout asset in Renfrewshire. Proposed works include replacing 'keep left' bollards, repairing sign lighting, planting, weed removal, chevron enhancement, vegetation clearance, and pressure cleaning. This will be year 1 of a rolling programme of roundabout improvements to systematically enhance the infrastructure. March 2026 Year 1 of the Roundabout upgrade programme has completed. Work is progressing on a programme for year 2 of this investment strategy, with a similar number of roundabouts to be upgraded in financial year 26/27.
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level PUBLIC DELIVERING THE SERVICE IMPROVEMENT PLAN– PLACE What we will do Due Date Statu s Progress Update Work with Linwood and Erskine Community Councils to deliver enhanced festive lighting in these two towns, by agreeing options, procuring new features, and installing the new display on an annual basis November 2025 Erskine – we are working in collaboration with the Community Council and the planning service to develop a new Erskine hub adjacent to the sports centre which will become the focal point for festive lighting from 2026 onwards. There is a budget in place of £25k for 2026. Linwood – Community Council are in the process of agreeing on features and fittings for the festive lighting which will be in place from 2026. Deliver Streetlighting Capital programme, replacing life expired streetlighting schemes in Easwald Bank Kilbarchan, Main Street Lochwinnoch, and phase 1 of North Street in Houston. Installations in Houston and Lochwinnoch villages will be sympathetic to the conservation nature of these village centres, incorporating appropriate columns and lanterns. March 2026 Easwald bank – Fully complete Main Street Lochwinnoch – this is almost complete –we are currently in the process of removing the old redundant columns. Houston – this has still to be progressed and will be delivered in financial year 2026/27. Complete the design for drainage and full road footway / construction for Burnbrae Road in Linwood, a vital industrial / commercial link road. March 2026 We are about to instruct a series of testing and coring at this site to be undertaken to get an understanding of the current make up, and test for coal tar. The results of testing will determine the proposed solution We will finalise designs for improvements to Abbey Close March 2026 Funding now in place to progress to final design and discussion with affected parties on timetable for works to be complete.
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level PUBLIC DELIVERING THE SERVICE IMPROVEMENT PLAN– PLACE What we will do Due Date Statu s Progress Update Waste Services will explore opportunities and develop a business case to design and build a packaging and recycling bulking facility within Renfrewshire. March 2026 The business case for the design and construction of a packaging and recycling handling facility in Renfrewshire has been completed and is currently under review for approval to progress to the next stage of development. Improvement works will be carried out at Underwood Road Depot to improve safety and security. A Depot Improvement Plan will be developed and delivered for 2025/2026. March 2026 The Depot Improvement Plan has been developed with key actions identified to support ongoing improvement works. Key actions for 2026 have been delivered and the depot working group continue to oversee and monitor the delivery of the plan over 26/27. Improve and simplify record keeping for the Cemetery Service. Neighbourhood Services will procure a Cemetery Management System to manage cemetery records and support mapping and billing. December 2025 The specification and business requirement document for the Cemetery Management System is complete. Project management resource has been allocated to support the procurement and implementation process. Neighbourhood Services will review existing processes for managing work allocation and cyclical maintenance programmes. A digital system that can deliver an end-to-end solution will be procured. December 2025 The Neighbourhood Services Manager is now in post and is reviewing current processes for work allocation and cyclical maintenance in preparation for procuring a fully digital end-to-end solution.
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level PUBLIC DELIVERING THE SERVICE IMPROVEMENT PLAN– PLACE What we will do Due Date Statu s Progress Update Neighbourhood Services will establish a dedicated Weed Response Team focused exclusively on the removal of weeds and detritus across Renfrewshire. July 2025 A dedicated team has been established to focus specifically on weed management. The Environmental Impact Team is now operational and delivering proactive weed management across Renfrewshire, with further plans to expand the team in 2026/27. Neighbourhood Services will explore opportunities to improve the Street Litter Bin Service. A review of the service will be carried out and will take into consideration routing inefficiencies, location and condition of litter bins. March 2026 The solar compactor bin pilot is ongoing, with seasonal data currently being collected. The service is analysing this data to identify potential areas for improved efficiency and effectiveness. Neighbourhood Services will progress the development of an Open Space Strategy for Renfrewshire Council. A specialist resource will be procured to support the development of the Strategy. December 2025 The service is reviewing requirements for an Open Space Strategy, considering existing council strategies and gaps to ensure alignment. Continue to invest in the renewal of Play Parks. The Play Park Renewal Programme will be delivered throughout 2025 to 2027. March 2027 Phase 1 is underway with one play park renewal completed, two currently under construction and a further three renewals starting from April 2026. Phase 2 contracts were awarded in March 2026 for 3 play park renewals, two outdoor gyms and a BMX track. One outdoor gym has been completed and installation of the remainder will start over the next 2 – 4 months. Further develop our tree asset management capability by exploring options to procure a tree asset management system that supports the identification, management and monitoring of our tree assets. March 2026 A temporary solution has been developed internally and is in place whilst a permanent solution for a tree asset management system is identified. This will be reviewed alongside the digital cyclical maintenance system as outlined above.
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level PUBLIC DELIVERING THE SERVICE IMPROVEMENT PLAN – PLACE 2023/2024 2024/25 2025/26 Q1 Q2 Q3 Q4 2025/26Indicator Current Status Value Target Value Target Target Value Value Value Value Value Explanation of performance (Maintenance) Carriageway Condition: % of road network considered for treatment (i) A Class Roads 14.84% 18% 18% 18% 17% Not measured for quarters TBC (ii) B Class Roads 20.72 22% 25% 21% 21% Not measured for quarters TBC (iii) C Class Roads 27.63% 31% 31% 30% 30% Not measured for quarters TBC (iv) Unclassified Roads 30.98% 32% 31% 32% 32% Not measured for quarters TBC (Maintenance) Carriageway Condition: % of roads network considered for treatment Overall 28.10% 31% 33% 30% 30% Not measured for quarters TBC These are Local Government Benchmarking Framework (LGBF) Indicators. This data is published by the Improvement Service on an annual basis as part of the LGBF. These are annual LGBF Indicators and relate to financial year 2024/25. The 2025/26 data will not be published until later in 2026/early 2027.
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level PUBLIC DELIVERING THE SERVICE IMPROVEMENT PLAN – PLACE 2023/24 2024/25 2025/26 Q1 Q2 Q3 Q4 2025/26Indicator Current Status Value Target Value Target Target Value Value Value Value Value Explanation of performance % of Statutory roads inspections categories completed on target: (i) Category A 100% 100% 100% 100% 100% Not measured for quarters 100% (ii) Category B 100% 100% 100% 100% 100% Not measured for quarters 100% (iii) Category C 100% 100% 100% 100% 100% Not measured for quarters 95% In 2025/26, 100% of the statutory road inspections were completed for A & B and 95% for C. The three categories of statutory inspections relate to the timing of inspections and are categorised as follows: A–Undertaken during the progress of the works B–Undertaken within the six months following interim or permanent reinstatement C– undertaken within the three months preceding the end of the guarantee period. The inspection procedure is designed to enable roadwork authorities to monitor statutory undertakers (Gas, electric, and telecom etc). % Pothole repairs completed within timescales 94% 95% Unavailable* 95% 95% 95.6% 95.8% 93.9% 92.8% 93.9% We have only recently had the facility to run performance reports on our asset management system ‘Confirm’. As a result, we were unable to monitor pothole performance with the same level of scrutiny as previous years, for the greater part of 2025/26. This has now been resolved.
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level PUBLIC DELIVERING THE SERVICE IMPROVEMENT PLAN – ECONOMY What we will do Due Date Status Progress Update Deliver year 1 of our new Local Transport Strategy March 2026 Report approved at the Infrastructure, Land and Environment Policy Board in November 2025. Commencing the first year of operating the new Renfrew Bridge, the first ever opening vehicle bridge over the River Clyde. March 2026 Bridge team up and running and have successfully operated the bridge since May 2025. We will undertake assessment of parking behaviours and identify solutions to address areas of inconsiderate parking across Renfrew, Johnstone, Erskine and Linwood December 2027 Initial desk based research concluded, initial site assessments taken place with further assessments scheduled through 2026/27. Thereafter engagement with public and business representatives.
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level PUBLIC DELIVERING THE SERVICE IMPROVEMENT PLAN – FAIR What we will do Due Date Status Progress Update We will implement the statutory 20mph speed limit on all residential Renfrewshire streets where it is appropriate – subject to Scottish Government funding. TBC – subject to public consultation and funding. Concept phase complete. Transport Scotland award for next phase agreed. Detailed project scoped out and tender documents prepared for award through City of Edinburgh Council (in lieu of Scotland Excel). To prepare temporary traffic order for implementation on-street next year. Performance will be monitored for a year before the production of permanent order. We will continue to design and implement the villages traffic calming project, including Langbank. March 2028 Majority of Phase 1 implemented in Howwood. Amendments in Houston and Kilbarchan nearing agreement with Community Councils. Phase 2 concept designs agreed in Bishopton, Elderslie and Bridge of Weir. Detailed designs to follow. Investigations in Langbank have begun.
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level PUBLIC DELIVERING THE SERVICE IMPROVEMENT PLAN – GREEN What we will do Due Date Status Progress Update Waste Services have procured specialist route management software with in-cab technology to support the delivery of a revised waste collection re-routing programme. A project team has been created to progress the integration and implementation of the new route management system. July 2025 The route management system, including in-cab technology, has been implemented and is now fully operational within the service. Performance continues to be monitored, with ongoing improvements being made. Utilising the new route management software, Waste Services will progress modelling of fully optimised collection routes. November 2025 Due to the complexity of transferring data from the previous routing system to the new route management system, development of the new collection routes is now scheduled for late Summer/Autumn 2026. The relaunch of the Sustainable Travel Scheme, with a particular focus on staff travel. March 2026 A soft relaunch of the scheme took place in September for Scotland’s Climate Week. This included a relaunch of pool bikes at Renfrewshire House, a revised staff travel hierarchy and guidance for staff. Work continues to develop a sustainable model for the scheme including a council wide re-charge model, other potential sites for pool cars and methods of changing travel culture. We have had initial dialogue with McGills to investigate the feasibility of some form of cheaper bus pass to support the relaunch. The project is expected to be concluded fully in September 2026. Red Smiddy to Erskine Active Travel route, being dependant on receiving funding from Active Travel Infrastructure with decision being made in May/ June 2025. December 2026 Contract was tendered in December and was awarded. Works are well underway with works scheduled to complete for Summer 2026. Replacement of all Halogen signal equipment in all traffic signals with energy saving LED. This project will commence during 2025/26 subject to appropriate funding. March 2030 An outline business case has been produced and submitted as a capital request to fund this programme. Ad hoc junction replacements have been done at the moments with the major traffic signalised junctions of Broomlands Street and Maxwellton Street in Paisley have been upgraded with LED traffic signal infrastructure.
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level PUBLIC DELIVERING THE SERVICE IMPROVEMENT PLAN – GREEN What we will do Due Date Status Progress Update Support the delivery of a regional approach to Public Electric Vehicle Charging March 2026 Led by Glasgow City Region, the project has now progressed to formal procurement stage with an invitation to participate process carried out. A new Charge Point Operator is expected to be appointed in August 2026. Implement full recycling facilities within Renfrewshire House March 2026 Project continues to progress with bin audit completed, and agreement between key colleagues/teams on the best approach. Suitable bins have been sourced, ready for procurement. The next steps are to plan implementation and comms with an anticipated May/June roll out. Exploring expansion of solar PV and other renewables on council buildings including schools. March 2026 Decision was made to prioritise BMS in year 1, as a procurement framework for solar was required to be set up in 25/26, to then be utilised in 26/27. Solar PV expansion will be a priority project in 26/27. Development of investment grade business cases for 2 potential district heating networks. 1 Paisley central, 1 expansion of AMIDS. Summer 2025 The Business Cases are expected to be concluded in May prior to formal submission to August ILE Board.
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level PUBLIC DELIVERING THE SERVICE IMPROVEMENT PLAN – GREEN What we will do Due Date Status Progress Update Looking to expand Building Management Systems to reduce energy use and water use. March 2026 The 3rd and final phase of the project is nearing completion and is planned to be concluded over the easter break. Develop the following strategies and plans - • Renfrewshire’s Adaptation Plan • Renfrewshire’s Circular Economy Strategy • Renfrewshire Council’s Carbon Management Plan (CMP) March 2026 • Extensive engagement with internal and external stakeholders continues to take place to inform the draft Adaptation Plan. Once drafted, public consultation will take place over summer to inform the final plan. • It has been agreed that a local Circular Economy Plan will be developed slightly later than planned to align with National policy around Waste and Circular Economy. • The CMP was finalised and approved by ILE in November 2025. Delivery of the plan is now being taken forward over the next 5 years to reduce the Council’s emissions in a number of service areas. Develop Climate Change Impact Assessments process across appropriate projects. March 2026 Following the successful pilot with PMU, the CCIA is now being piloted with EH&I projects prior to Council wide roll out over the summer period. Establish a carbon budget for Renfrewshire Council February/March 2026 A revised approach to establishing a carbon budget was presented to the Ren Zero Focus Group in March. This approach focuses on implementing a carbon budget across 3 high consuming Council buildings in 26/27 with the aim of reducing energy demand, carbon emission and utility costs. The 3 buildings will act as a pilot prior to a wider roll out across Council buildings, if successful.
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level PUBLIC DELIVERING THE SERVICE IMPROVEMENT PLAN – GREEN 2023/24 2024/25 2025/26 Q1 Q2 Q3 Q4 2025/26 Value Indicator Current Status Value Target Value Target Target Value Value Value Value Explanation of performance Street cleanliness Score - % of areas assessed as clean 89% 92% 92% 92% 92% Not measured for quarters Data not yet available This is an annual target, and the cleanliness score is based on 3 sample surveys carried out throughout the year by both the Council and Keep Scotland Beautiful (KSB). This score represents the percentage of areas assessed as acceptably clean (categories A and B) using KSB’s Local Environment Audit and Management System (LEAMS) methodology Amount of CO2 emitted by the public vehicle fleet (tonnes) 3,118 3,000 3,180 3,000 3,000 777.56 777.50 793.10 TBC TBC Awaiting Q4 info. % of the vehicle fleet which uses alternative fuels, such as electricity 30% 25% 29.7% 25% 25% 29.7% 30.1% 24.2% 29% 29% The current fleet using alternative fuels includes 89 electric vehicles from a total fleet of 316 vehicles. In addition, there are 2 vehicles using alternative fuel. % of bins uplifted first time 99.8% 99.8% 99.7% 99.8% 99.8% 99.5% 99.6% 99.6% 99.8% 99.6% The percentage of bins lifted first time in 2025/26 was 99.6%. This is slightly below performance in 2024/25 which was 99.7%. However, since the introduction of the new digital system, performance has improved in Quarter 4 and has continued into the current year. Reduce the amount of CO2 emitted from public space lighting (tonnes) 1,216 1,100 1,217 1,100 1,100 Not measured for quarters 1,053 This performance indicator is an annual indicator and not measured for quarters. Although not measured in quarters, the emissions levels are anticipated to level out year on year as the LED programme is substantially complete.
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level PUBLIC DELIVERING THE SERVICE IMPROVEMENT PLAN – GREEN 2024 2025 2026 Q1 Q2 Q3 Q4 2026Indicator Current Status Value Targ et Value Target Target Value Value Value Value Value Explanation of performance % of Household Waste Recycled 42.8% 50% Not yet available 50% 50% Not measured for Quarters TBC 2025 figures should be available in October 2026 once validated by SEPA. % of Household waste collected which is landfilled 2.6% 2% Not yet available 2% 2% Not measured for Quarters TBC 2025 figures should be available in October 2026 once validated by SEPA.
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level PUBLIC DELIVERING THE SERVICE IMPROVEMENT PLAN – LIVING OUR VALUES What we will do Due Date Status Progress Update We will continue to develop and support our workforce through training and development demonstrating our value as a learning organisation. March 2026 • The Service Development Team continue to support employees to undertake a range of training including mandatory training through toolbox talks or on i-learn as appropriate. • Training courses have included mandatory driver training, Health & Safety and specific role training such as Chainsaw operational training. We will support wider employee health and wellbeing across Environment, Housing, Infrastructure. March 2026 • In response to the Employee Survey 2024 to support the opportunity for more regular time and engagement between managers/ supervisors and employees a “Personal Development Plan” (PDP) for networked staff was launched. This template supports employees to reflect on achievements and challenges, agree objectives and identify training support required. 92% of network employees have recorded a PDP has taken place. • Work is ongoing to promote health and wellbeing across EHI and more front-line staff are trained as Metal Health First Aiders. Currently 38 employees within EHI are registered Mental Health First Aiders including within our operational frontline services. • An event was held at Underwood Road Depot to support Men’s Mental Health Awareness in November 2026. This was followed up with a wellbeing event, over 2 days, in March 2026. Both events were well received by employees and well attended. We recognise that Health & Safety is an integral part of our business. We will deliver our actions outlined in the Environment, Housing & Infrastructure (EHI) Health & Safety Plan 2025 – 2028. March 2026 • IOSH Managing Safely has been rolled out to 107 managers, supervisors and employees across EHI. An additional 19 Senior Leadership Managers undertook IOSH Leading Safely. Housing Services have progressed similar training focused more specifically on that service needs. • As part of the British Standards Institute (BSI) ISO 9001 accreditation a number of internal audits, focusing on health and safety, have been undertaken and steps taken to address any areas for improvement identified
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level PUBLIC DELIVERING THE SERVICE IMPROVEMENT PLAN – LIVING OUR VALUES What we will do Due Date Status Progress Update As part of the strategic fleet review the fleet service will develop a Fleet Asset Management Plan to map out vehicle specifications and type to ensure existing fleet is fully maximised and meets the operational requirements of services and assists the Council to achieve its Net Zero targets. March 2026 The Fleet Asset Management Plan has been developed and is being presented to a future Infrastructure, Land and Environment Policy Board. Fleet Services will implement a new fleet management system to manage Renfrewshire Council’s vehicles, assets and equipment. A project team has been created to implement the new system. December 2025 Implementation of the fleet management system is progressing well but timelines have extended slightly due to the requirement to integrate with the Council’s new Purchase to Pay system.
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level PUBLIC DELIVERING THE SERVICE IMPROVEMENT PLAN – LIVING OUR VALUES 2023/24 2024/25 2025/26 Q1 Q2 Q3 Q4 2025/26Indicator Current Status Value Target Value Target Target Value Value Value Value Value Explanation of performance Number of workdays lost through sickness absence per full time equivalent (FTE) employee (cumulative) 14.91 13.7 15.41 13.7 13.7 3.25 3.32 4.29 3.69 14.27 The total for 25/26 is 14.27 days lost which is lower than total for 24/25 15.41 days lost. % of Members enquiries completed within timescale by EHI 92% 85% 89.2% 85% 85% 86% 87% 88% 94% 88% Environment, Housing & Infrastructure received 8,664 members enquiries in 2025/26, of which 88% were responded to within timescale % of frontline resolution complaints dealt with within timescale by EHI* 85% 85% 62% 85% 85% 58% 79% 89% 90% 79% Environment, Housing & Infrastructure received 10,601 frontline resolutions in 2025/26, of which 79% were responded to within timescale. % of investigation complaints dealt with within timescale by EHI* 89% 85% 50% 85% 85% 45% 67% 76% 86% 67% Environment, Housing & Infrastructure received 521 complaint investigations in 2025/26, of which 67% were responded to within timescale. % of FOI Requests completed within timescale by EHI 100% 100% 99% 100% 100% 97% 95% 91% 96% 95% Environment, Housing & Infrastructure dealt with 944 Freedom of Information requests in 2025/26, of which 895 (95%) were responded to within timescale. 160 of these requests were cross departmental and 784 were departmental
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level PUBLIC DELIVERING THE SERVICE IMPROVEMENT PLAN – LIVING OUR VALUES 2024/25 2025/26 Q1 Q2 Q3 Q4 2025/26Indicator Current Status Value Target Target Value Value Value Value Value Explanation of performance % of corporate induction completed within 30 days of starting employment with the Council N/A N/A N/A Not measured for quarters N/A This is undertaken at a service level. Although networked employees have completed the necessary mandatory training and toolbox talks are available for frontline employee's work is ongoing to establish a consistent approach to recording this to support improved monitoring. % of mandatory training courses for frontline employees completed N/A N/A N/A Not measured for quarters 60% 60% of frontline employees have completed the required mandatory training in 2025/26. Work is ongoing to deliver toolbox talks to these employees to support this training. Work is ongoing with wider Corporate Teams to enable more accurate reportin across different employee groups. % of mandatory training courses for employees with access to the Council’s network completed N/A N/A N/A Not measured for quarters 83% 83% of employees with access to the Council's network have completed the required mandatory training in 2025/26. Work is ongoing with wider Corporate Teams to enable more accurate reportin across different employee groups. % of Personal Development Plans completed N/A N/A N/A Not measured for quarters 92% A new Personal Development Plan (PDP) for employees with access to the council's network wa rolled out across EHI in 2025/26 to support a meaningful 1-2-1 conversation with supervisor/manager. Over 710 employees have completed this, 92% of our employees with access to the Council's network, and a wide range of training and development needs identified to support ongoing learning in line with our values. Work will be undertaken in 2026/27 to pilot a suitable approach for our frontline employees building on the work being undertaken in Soft FM with frontline employees.
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level PUBLIC DATA STRATEGY: PRIORITY ACTIVITIES What we will do Due Date Status Progress Update Strategic: We will align service data activities with the Digital Strategy for Renfrewshire objective: Data is a critical asset. Ensure visibility of data activities at Directorate (Director & Head of Service Level) March 2026 • The Directorate (Director and 4 Heads of Service) regularly consider a range of data which is used to inform decision making. There is ongoing support for data activities and training to enhance this capability across Services in line with the Digital Strategy for Renfrewshire. Skills: We will identify skills gaps (e.g. data input, data analysis) and training needs across EHI and address through our Workforce Development plan in line with the Renfrewshire Council People Strategy. March 2026 • Information on skills gaps and training needs will be identified as part of the Personal Development Plan (PDP) currently being rolled out for networked employees and will be developed further in 2026/27. • Internal training on data analysis tools has been undertaken to support knowledge and understanding of our data. Data Quality: We will review data quality in key business systems and processes and develop an improvement plan. December 2025 • As part of wider projects in 2025/26 data held for both the Roads Service and Waste & Recycling Service has been reviewed and the quality of data improved to support data driven decision making. Analysis: We will further define analysis requirements to improve decision- making and build capabilities locally within services where required. December 2025 • Work is ongoing to improve how data is presented including using standard tools. Although at an early stage it is hoped this work will improve how our data is presented to Services allowing them to make more informed decisions. ERP: We will work with Corporate Teams to promote and increase the use of standard dashboards as business as usual. March 2026 • Work continues to be undertaken to support services to ensure that the data held in the ERP is accurate. In addition, managers have been supported to use the standard dashboards available. Data Advisory Group (DAG): We will ensure EHI representation at the DAG to ensure our data activities align with the Data Strategy Framework; cross- service data sharing opportunities are identified and that data improvement activities are carried out in a consistent manner across the organisation. March 2026 • The Senior Service Development Manager represents EHI at the Data Advisory Group and continues to ensure that data is used collaboratively across services where possible.
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level PUBLIC DELIVERING THE COUNCIL PLAN – CROSS CUTTING THEME IMPROVING OUTCOMES FOR CHILDREN AND FAMILIES “Across all of our work and all of our efforts, we hope for loving and happy lives for Renfrewshire’s children - working together to get it right for children, families and communities – protecting, learning, achieving and nurturing. Every priority of this Council Plan will contribute to improving the lives of Renfrewshire’s children and their families. It is our fundamental duty as an organisation and our shared responsibility as citizens of this place to ensure that our children inherit a Renfrewshire where their wellbeing is nurtured, their futures are bright, and their environment is safe and healthy.’ What we will do Due Date Status Progress Update EHI will work towards Keeping The Promise and support our Care Experienced Community. March 2026 Renfrewshire Council’s Environment, Housing and Infrastructure (EHI) service—particularly Housing and Homelessness Services—plays a central role in delivering The Promise by strengthening early intervention and ensuring Care Experienced young people have safe, stable homes and supportive relationships. The service continues to develop personalised Housing Pathways that are affordable, trauma-informed and co-designed with partners, while maintaining a strong focus on preventing youth homelessness. Through early identification of risk, proactive casework and close partnership working with Children’s Services and Whole Family Wellbeing, the service aims to keep young people secure, connected and out of crisis. Housing and Homelessness Services are firmly integrated into Renfrewshire’s whole-system approach to The Promise. They actively contribute to governance structures, including the Promise Strategic Oversight Group, ensuring housing decisions support better outcomes for Care Experienced people. Culture change is also a priority, with staff encouraged to adopt compassionate, non-stigmatising language in line with Renfrewshire’s Language Policy and to engage in workforce development such as the Promise i-Learn module and the Promise Keeper Network, strengthening trauma-informed, rights-based practice. In addition, EHI contributes to wider efforts to improve life chances for Care Experienced young people through employability initiatives. This includes supporting the council’s Guaranteed Interview Scheme for Care Experienced applicants and promoting inclusive recruitment practices. Together, these actions reinforce the council’s commitment to embedding relationship-centred, rights-based approaches across services and improving long-term outcomes for Care Experienced young people.
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level PUBLIC Environment, Housing & Infrastructure Service Improvement Plan 2025 - 28 Outturn Report May 2026