Democracy Spraffa

1 - Postal Services Hybrid Mail

Renfrewshire Council · 30 March 2023
Back to Finance, Resources and Customer Services Policy Board — 30 March 2023 and its agenda

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___________________________________________________________________
To: Finance, Resources and Customer Services Policy Board 
On: 30th March 2023
___________________________________________________________________
Report by: The Chief Executive and The Director of Finance and Resources
___________________________________________________________________
Heading: Postal Services – Hybrid Mail (RC-CPU-22-260)
___________________________________________________________________
1. Summary 
1.1 The purpose of this report is to seek approval of the Finance,
Resources and Customer Services Policy Board to award a Contract
for Postal Services – Hybrid Mail to Critiqom Limited. 
1.2 The recommendation to award a Contract follows a procurement
exercise which was conducted in accordance with the Scottish
Procurement Framework Agreement for National Postal Services
Framework (SP-19-035) under Lot 2 – Hybrid, Scheduled Bulk/Planned
(Print & Post) and Digital Mail Services and the Renfrewshire Council’s
Standing Orders Relating to Contracts for an above Threshold Services
Contract. 
1.3 The contract strategy document was approved by the Head of Finance
and Business Services and the Strategic Commercial & Procurement
Manager on the 7th March 2023. 
__________________________________________________________ 
2. Recommendations
It is recommended that the Finance, Resources and Customer Services
Policy Board authorise:

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2.1 The Head of Corporate Governance to award the Contract for Postal
Services - Hybrid Mail which is a direct award Call-off Contract made
under the Scottish Procurement Framework Agreement for National
Postal Services Framework (SP-19-035) – Lot 2 – Hybrid, Scheduled
Bulk/Planned (Print & Post) and Digital Mail Services to Critiqom
Limited, subject to the Framework Call-off procedures. 
2.2 The initial period of contract of two years with the Council’s option to
extend the Contract for one year on two separate occasions.  It is
anticipated the Contract Commencement Date will be 14th April 2023,
however the actual Commencement Date will be confirmed in the
Council’s letter of Acceptance and the Contract will be awarded in
accordance with the Buyer’s Guide and Call-Off Procedures issued by
Scottish Procurement.
 
2.3 The Contract will be up to a value of £480,000 excluding VAT for the
first two years of the Contract and up to a total value of £960,000
excluding VAT, where both extension periods are utilised. 
_________________________________________________________
3. Background
3.1 Renfrewshire Council has a requirement for the provision of a hybrid
mail solution for the printing, addressing, enveloping and delivery of
high-volume mail items such as Council Tax billing.     
 
3.2    A direct award Call-off Contract can be made from the Scottish
Procurement Framework Agreement for National Postal Services
Framework (SP-19-035) Lot 2 – Hybrid, Scheduled Bulk/Planned (Print
& Post) and Digital Mail Services.  Only one supplier has been
appointed to Lot 2 - Critiqom Limited.   
3.3   The Call-off Contract will be formed following the Framework’s Buyer’s
Guide and completion of the Framework Agreement - Schedule 5 Lot 2.  
3.4 Critiqom Limited has committed to work in partnership with the Council
to deliver a range of community benefits as part of this Call-off contract. 
Implications of the Report
1. Financial – The financial status of Critiqom Limited was 
assessed and confirmed that the organisation satisfied the Council’s 
requirements in relation to financial stability.
 
2. HR & Organisational Development – There are no HR &
Organisational Development implications.

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3. Community/Council Planning –
Working together to improve outcomes - throughout this contract, 
we will continue to modernise our services, taking advantage of new
technologies to deliver better, more accessible and more efficient
services. 
4. Legal – The procurement was carried out in accordance with the SP-
19-035 framework requirements and Renfrewshire Council Standing
Orders Relating to Contracts for an above Threshold Services Contract
using an existing Framework Agreement.     
 
5. Property/Assets – No property/assets implications have arisen or are
anticipated. 
6. Information Technology – The framework’s Cyber Security
Requirements have been reviewed by Council Officers and also
Critiqom Limited’s Cyber Security accreditation.  Both have been found
to meet the Council’s Cyber Security requirements. 
7. Equality & Human Rights - 
(a) The Recommendations contained within this report have been
assessed in relation to their impact on equalities and human
rights. No negative impacts on equality groups or potential for
infringement of individuals’ human rights have been identified
arising from the recommendations contained in the report.   
8. Health & Safety – No Health and Safety implications have arisen or
are anticipated. 
9. Procurement –The procurement procedure outlined in this report
ensures that the Council meets its statutory requirements in respect of
the procurement procedures, efficiency and modern Government. 
10. Risk – Critiqom Limited’s insurance cover meets the Council’s
requirements. 
11. Privacy Impact – A Data Protection Impact Assessment has been
carried out and Critiqom Limited will be required to confirm to agree
with Data Protection requirements as noted within Schedule 5 Standard
Terms of Supply - Lot 2  
12. Cosla Policy Position – No Cosla policy position implications have
arisen or are anticipated. 
13. Climate Risk - The level of impact associated with provision of this
service has been assessed using the Scottish Government
Sustainability Test and is considered low risk.

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Carbon – The supplier will be required for the duration of the contract
to ensure that all products and services are performed with
consideration of conservation of energy, resources, and water, the
reduction of carbon and GHG emissions, and the transition to a more
circular economy 
Waste and Circular economy - The specification in the Framework
Agreement includes sustainability requirements for the products.
Envelopes supplied for mailing must have at least 60% recycled
content and of the remaining content, any virgin fibre shall be sourced
from a sustainably managed forest. Protective (padded) envelopes
must be non-plastic type that have 100% recycled filler materials.
Copier paper that has 100% recycled material content and is
unbleached, totally chlorine-free (TCF) or elementary chlorine-free
(ECF). 
_________________________________________________________ 
List of Background Papers 
None
___________________________________________________________________ 
Author:           Suzanne Gibb, Procurement Operations Manager,
suzanne.gibb@renfrewshire.gov.uk