EH&I SIP Outturn Report
Renfrewshire Council · 12 June 2025
Back to Finance, Resources and Customer Services Policy Board — 12 June 2025 and its agenda
Text extracted from the council's PDF. Layout and reading order may differ from the original.
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2 ___________________________________________________________________ To: Finance, Resources and Customer Services Policy Board On: 12 June 2025 ___________________________________________________________________ Report by: Director of Environment, Housing and Infrastructure ___________________________________________________________________ Heading: Environment, Housing and Infrastructure - Service Improvement Plan 2024-27 Outturn Report ___________________________________________________________________ 1. Summary 1.1 The Environment, Housing and Infrastructure Service Improvement Plan 2024-27 was approved by the Finance, Resources and Customer Services Policy Board on 13 June 2024. The plan sets out the priorities for the development of the service over a three year period. 1.2 The Service Improvement Plan is part of a suite of documents which describe the strategic direction of the service and the Council and also includes the Council Plan, Community Plan, Risk Management Plan and the Workforce Plan. 1.3 The Service Improvement Plan is a comprehensive statement of the outcomes the service aims to achieve, and the actions it will take to achieve these. It fits within the wider planning framework of the Council by taking account of Community Planning themes and Council priorities as set out in the Council Plan which was refreshed in June 2024. 1.4 Full details of Environment, Housing and Infrastructure performance and achievements over the period 1 April 2024 to 31 March 2025 are appended to this report. The main purpose of the report is to provide: • details of the key achievements of the service over the period; • a progress update on implementing the action plan linked to the 2024-27 Service Improvement Plan; and
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3 • an assessment of performance in relation to the service scorecard of core performance indicators; 1.5 During 2024/25, the service has made good progress in delivering positive outcomes for Renfrewshire and its residents. This includes through the actions within the Service Improvement Plan and also other areas of activity which did not form part of the Service Improvement Plan actions which have subsequently arisen during 2024/25. 1.6 A new Service Improvement Plan covering the period 2025-28 is also being presented to this meeting of the Finance, Resources and Customer Services Policy Board. 2. Recommendations It is recommended that the Finance, Resources and Customer Services Policy Board: 2.1 Note the content of this report 2.2 Note the progress to date on delivering the actions contained within the Environment, Housing and Infrastructure - Service Improvement Plan; 2.3 Note the current performance of the service as measured by the scorecard indicators. 3. Background 3.1 The Service Improvement Plan is a comprehensive statement of the outcomes the service aims to achieve, and the actions it will take to achieve these. It fits within the wider planning framework of the Council by taking account of Community Planning themes and Council priorities as set out in the Council Plan. It enables elected members to have oversight of developments within the service and to consider and develop policy options which reflect customer need and resource availability. 3.2 The Service Improvement Plan also provides a mechanism by which elected members can evaluate the performance of the service. It contains an action plan and performance indicators against which progress can be measured. This outturn report provides an update on progress against the 2024-27 plan.
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4 4. Key Achievements April 2024 to March 2025 4.1 Environment, Housing & Infrastructure continues to deliver essential frontline services across Renfrewshire. Key achievements for Environment, Housing & Infrastructure under the remit of the Finance, Resources and Customer Services Policy Board are detailed throughout the action plan and performance indicators in the appendix. 5. Areas where actions have been delayed or cancelled 5.1 There has been no significant delay in the delivery of the actions contained within the Service Improvement Plan. 6. Progress against performance measures 6.1 Environment, Housing and Infrastructure report on 10 performance indicators, which are reported quarterly. Implications of the Report 1. Financial – The Service Improvement Plan highlights resourcing pressures arising from increasing demand for services and the current financial environment. 2. HR & Organisational Development – The Service Improvement Plan also highlights workforce development and wellbeing considerations. 3. Community/Council Planning – The report details a range of activities which reflect Council and Community Planning themes and a direct link to the delivery of the Council Plan. 4. Legal – none. 5. Property/Assets – none. 6. Information Technology – Service developments relating to information technology are key enablers of service improvement and modernisation and support service-level and corporate objectives. 7. Equality & Human Rights – The Recommendations contained within this report have been assessed in relation to their impact on equalities and human rights. No negative impacts on equality groups or potential for infringement of individuals’ human rights have been identified arising from the recommendations contained in the report. If required following implementation, the actual impact of the recommendations and the mitigating actions will be reviewed and monitored, and the results of the assessment will be published on the Council’s website. 8. Health & Safety – none.
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5 9. Procurement – none. 10. Risk – Risks related to the delivery and management of services are regularly monitored and included in Renfrewshire Council’s Corporate and Strategic Risk Registers and the service’s risk register. 11. Privacy Impact – none. 12. Climate Change – Actions and indicators within the SIP covers the ‘green’ theme of Renfrewshire’s Council Plan which highlights activities across the Council to tackle climate change. 13. Children’s Rights - none 14. Cosla Policy Position – none. ___________________________________________________________________ List of Background Papers: Finance, Resources and Customer Services Policy Board; 13 June 2024 (Agenda item 9) - Environment, Housing and Infrastructure – Service Improvement Plan 2024- 27 Finance, Resources and Customer Services Policy Board; 21 November 2024 (Agenda item 13) - Environment, Housing and Infrastructure - Service Improvement Plan 2024-27 Mid-Year Monitoring Report ___________________________________________________________________ Author Gordon McNeil, Director of Environment, Housing & Infrastructure Email: gordon.mcneil@renfrewshire.gov.uk
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level ENVIRONMENT, HOUSING AND INFRASTRUCTURE SERVICES SERVICE IMPROVEMENT PLAN 2024-2027 Outturn Report June 2025
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level WELCOME TO OUR OUTTURN REPORT This update reflects progress over the last year of our Service Improvement Plan, highlighting areas where we are already making progress and some areas we want to focus on more, perhaps because performance isn’t moving in the direction we anticipated or because of other pressures or factors that makes this even more of a priority for us. The following pages shine a spotlight on some great projects or practice and highlight areas where we’d like to improve or develop further. At a service level, there is a stronger focus on some of the Council Plan Strategic Outcomes than others. Towards the end of this document, you’ll find a full update against all the actions and performance indicators we use to measure progress. We report on 10 performance indicators, which are reported quarterly.
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level ABOUT US This update covers the Environment, Housing and Infrastructure service areas within the remit of Finance, Resources and Customer Services Policy Board. These are: Facilities & Property Services covers four key service areas: • Soft Facilities Management - cover janitorial, cleaning, catering, caretaking, housekeeping and school crossing patrollers • Building Services - cover building services operations, compliance, repairs and maintenance for housing and public buildings • Hard Facilities Management - responsible for compliance in schools and public buildings, life cycle maintenance in schools & public buildings and PPP contract management • Property Services is a multi-disciplinary design consultancy commissioned by Council departments to deliver projects, including capital works.
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level Many of our Business as Usual functions are determined by reports approved at board. For Environment, Housing & Infrastructure, reports are presented to different Policy Boards depending on the topic. Papers and access to video recordings of past meetings are available on the Council’s website. KEY PLANS, STRATEGIES AND REPORTS APPROVED DURING 2024/25 A revised Scheme of Assistance for Private Homeowners Fireworks Control Zones Process Local Heat and Energy Efficiency Strategy Delivery Plan A revised Temporary Accommodation Charging Policy The CCTV Installation Policy Roads Adoption Policy A new Cemetery Management & Memorial Safety Policy A revised Waste Operations Policy Pavement Parking Policy/ Orders
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level DELIVERING THE COUNCIL PLAN Place: Partnership working informs the facilities management provision across new developments. The delivery and turnaround of void properties review continues to work towards returning properties to the letting pool as soon as possible. The Strategic Property review across the Council estate is progressing well. Economy: Environment, Housing & Infrastructure continue to provide apprenticeship and trainee opportunities across services, encouraging positive destinations. Green: Renfrewshire’s focus on the journey to Net Zero is supported by efforts in Facilities and Property Services through new build e.g. Passivhaus or retrofitting/future proofing the property portfolio
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level PLACE Achievements: • We have completed capital projects for Paisley Town Hall, Paisley Central Library and the Paisley Arts Centre. • Work continues on major capital projects which includes Paisley Grammar School Community Campus and the new Thistle Primary School in Dargavel. • By 1 April 2025, Operational and Management void numbers had been reduced from 518 to 334 and void rent loss had been reduced to less than 4.00%. By 28 February 2025 net void turnaround time had been reduced from 50.4 days in 2023–2024 to 37.7 days. • The Single Voids Team (in conjunction with Housing Services) has been established and noted to be working well with re- let times being reduced. Whilst Building Services are a key part of the team, the turnaround times have remained static between 14 and 16 days .
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level ECONOMY Achievements: • Our Property Services (Technical Unit) has employed two vocational trainees; a building surveyor in June 2024 (6-month appointment) and an architect in October 2024 (11-month appointment). • Building Services have 7 current apprentices qualifying in summer 2025 with hope that they will secure employment within Building Services. Interviews have taken place for the 2025 intake where there will be 5 youth apprentices and 2 adult apprentices appointed from the Renfrewshire area. Building Services now have 24 apprentices at various stages in their apprenticeship journey. • We continue to support Project Search with 2 interns carry out work experience in our premises. • In January we launched a pathway for 6 school leavers to gain work experience in Soft FM for 6 months, with an opportunity to apply for permanent posts. This pathway will continue for another 6 summer school leavers.
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level FAIR Achievements: • Soft FM have been awarded ‘Food for Life’ Bronze. • A pre-order pilot in Park Mains high school has resulted in a quarter of the school roll sign up and begin to order in advance. • School meals survey issued with 1500 responses which have helped the next menu cycle change in June 2025. • Tasting sessions have been carried out within schools of the new planned menu items within our new menu. • We continue to work with Children’s Services to review the whole breakfast offering within schools.
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level LIVING OUR VALUES: MAKING A DIFFERENCE TOGETHER Achievements: • EHI continue to proactively support and encourage development of new ways of working where possible including the widespread use of technology, such as M365 and GIS mapping, to improve collaborative working and streamline processes. • Robust and up to date business continuity arrangements are in place across all services and are supported with ongoing training, scenario planning and exercises • Teams from EHI have completed Trauma Informed Training with almost 100 staff participating in 2024/25. Trauma informed approaches already aligned closely with the ethos of the service, but the additional training has highlighted opportunities to build on existing good practice. • Work has been undertaken to complete actions identified from Audit reports (Internal Audit and External Audit) and accreditations, including maintaining British Standards ISO 9001 for identified services, have been retained.
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level IMPROVING OUTCOMES FOR CHILDREN AND FAMILIES Achievements: • Environment, Housing & Infrastructure have been liaising with the Council's Promise lead officer to ensure the service is supporting The Promise. • Head of Housing Services (or nominated representative) continues to be a member of Renfrewshire’s Promise Strategic Oversight Group. • There continues to be ongoing connection and dialogue between The Promise Manager and the Homeless & Housing support Services Manager. • There is currently activity taking place to review the Throughcare Partnership Agreement. The new draft agreement has been updated to reflect the inclusion of “care leavers in the transition of moving on from local authority care Across all of our work and all of our efforts, we hope for loving and happy lives for Renfrewshire’s children – working together to get it right for children, families and communities – protecting, learning, achieving and nurturing. Every priority of our Council Plan contributes to improving the lives of Renfrewshire’s children and their families.
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level ACTIONS AND INDICATORS Finance, Resources and Customer Services Policy Board June 2025
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level What we will do Due Date Status Progress Update Work with colleagues to advise on facilities management requirements at new developments e.g. Paisley Grammar and the handover of upgraded properties e.g. Paisley Town Hall 31 March 2025 Work has been undertaken to hand over cultural buildings from the Contractor/Property Services to the Hard FM team. This has included meetings, physical handover of documents and walkarounds of the Central Library, Paisley Arts Centre and Paisley Town Hall. Officers are meeting regularly to discuss Paisley Grammar School Community Campus and the new Thistle Primary School in Dargavel to ensure early input to design and that all information that is required, is handed over for future compliance and maintenance. As part of the new Department, Officers will work together to review the delivery and turnaround of void properties across Renfrewshire to minimise times, wherever possible, to allow properties to be re-let. 31 March 2025 By 1 April 2025, Operational and Management void numbers had been reduced from 518 to 334 and void rent loss had been reduced to less than 4.00%. By 28 February 2025 net void turnaround time had been reduced from 50.4 days in 2023–2024 to 37.7 days. The Single Voids Team has worked well in reducing the Average re-let time over the last 12 months. The team has been extended to the end of June 2025 until further Organisational Development work with a consultant. On-going discussion required around the continuation of the team. Building Services have performed consistently over this period and despite increasing works, the turnaround time remains static between 14 – 16 days. Review and strategically plan both proactive planned preventative maintenance and reactive repairs to public buildings in Renfrewshire including schools 31 March 2025 Hard FM are currently developing a boiler replacement programme for the whole estate. Officers have also reviewed the recent condition survey data for the school estate and plan to conduct feasibility studies for the 5 schools that are condition ‘C’ rated. This will help drive the future short and medium-term capital investment (dependent on Strategic Property Review and Learning Estate Strategy). This will carry forward into the new financial year. Continue to review and deliver an electronic job management and stores system. 31 December 2024 There remain ongoing issues surrounding the delivery of the system. The contractual position regarding the delivery of the system was formalised and a new arrangement put in place in January 2025. A new implementation programme is now in place and will be monitored over the coming months until July 2025. Further deadlines will flow thereafter to move the remaining workforce onto the system. PLACE
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level What we will do Due Date Status Progress Update Lead and drive the Strategic Property Review across Renfrewshire Council’s estate. 31 March 2025 An updated report was taken to the Infrastructure, Land and Environment Policy Board in January 2025. A new Asset Management Oversight Group has also been established to provide oversight and Governance for all reviews and projects involving assets. A lot of data gathering now complete and building categories established to allow engagement with building users, communities and Elected Members. The plan is to rationalise the estate to make efficiencies. Several buildings have been released including Old Farmhouse, additional lease for Corporate Records and securing of Montrose Care Home, Falcon Day Centre and sale/removal of staff from Robertson Centre. Work with Savills to produce a robust business plan that looks at the short medium and long term for Building Services. 31 March 2025 Due to continuous changes in information required for the Business Plan, the final draft has been delayed. This is to ensure it is fully accurate and captures all pertinent information e.g. introduction of a new team to undertake kitchen and boiler works for Housing Services. Key data and structures required for final report – staffing, workforce age profile, key performance indicators etc. Draft discussed with consultant and updates currently being made. Develop and focus on repairs and compliance - short-, medium- and long-term plan on property portfolio. 31 March 2025 We are proactively ensuring greater diligence across the public buildings funding model. This involves greater collaboration with our Building Services and Finance partners to ensure the budget spent appropriately. A focus group has been established and, in addition, have monthly meetings with Building Services to ensure spend is being monitored in greater detail. Data management systems still pose a challenge, and we are hopeful we can evidence some improvement how these system integrate with one, in the coming months. Continue to develop large capital projects, including schools for Renfrewshire Council. 31 March 2025 Technical Unit now in progress of delivering Paisley Grammar School Community Campus (on site since March 2024), Thistle Primary School in Dargavel (enabling works now on site), Park Mains High School Extension (now awarded to Stage 1 Main Contractor) and discussions around a new primary school in Johnstone (feasibility options undertaken). PLACE
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level Indicator Current Status 2022/2023 2023/24 2024/25 Q1 Q2 Q3 Q4 2024/25 Explanation of performance Value Target Value Target Target Value Value Value Value Value % of Overall repairs completed within time by building services 93.43% 95% 92.1% 95% 95% 94.5% 95.37% 94.36% 90.2% 93.2% Year-end performance has improved compared to the previous year. Average length of time taken to complete non- emergency repairs – public buildings (days) N/A 6.1 days 15 days 7.9 days 15 days 15 days Data unavailable The challenges remain in connection with the WorkHub system implementation currently and Officers continue to close jobs in a manual basis across multiple system areas. The manual processes in place continue to operate as intended with additional close monitoring in place across, Finance, Building Services and the Support Services teams. The Workhub upgrades required are now in the testing and development stage and it’s intended that the system should be able to provide ongoing meaningful KPI data for the fiscal period 25/26 onwards. % of compliance tasks undertaken per year –Statutory compliance for public buildings 82% 90% 88% 90% 90% 84% 89% 87% 87% 87% Good performance across compliance tasks within the portfolio with Officers working to meet the 90% target. Officers continue to review and strive to increase at all times. DELIVERING THE SERVICE IMPROVEMENT PLAN– PLACE
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level What we will do Due Date Status Progress Update Provide employment, training, and apprenticeship opportunities for identified groups of young people in Renfrewshire. 31 March 2025 Property Services (Technical Unit) had employed two vocational trainees; a building surveyor in June 2024 (6-month appointment) and an architect in October 2024 (11-month appointment). The 6 month placement for the building surveyor trainee has now finished but another 6 month placement, with a different trainee, is planned for June-December 2025. Soft FM continue to support Project Search, currently have 2 Interns doing work experience in our premises Launched Pathway for School Leavers in January 2025. 6 Christmas School leavers who don’t want to go on to further education have secured 6 months FTC in Soft FM. The trainees will be given training on Cleaning, Catering, Food Orders as well as classroom training on Managing Money, Interview Skills. At the end of the 6 months, trainees will have the opportunity to apply for permanent posts. The pathway will be offered to another 6 school leavers in the summer. Interviews now completed for the August 2025 apprenticeship intake. There will be 5 youth apprentices and 2 adult apprentices all of whom live in the Renfrewshire area. They will commence their apprenticeship in August this year. There will be 7 current apprentices qualifying in the summer of 2025 and it is hoped that they will secure employment within Building Services. This will ensure that Building Services continue to have 24 apprentices at various stages in their apprenticeship journey. We provided a young person through the “Promise” two weeks work experience. The individual did very well and enjoyed the work. The Invest team will now use this experience to enhance his CV. We also work with invest to support work placements and recently recruited an invest candidate to a permanent post within the service. ECONOMY
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level What we will do Due Date Status Progress Update Work with Children’s Services/pupils to enhance dining experience and develop the menus to be more attractive whilst meeting requirements of the Nutritional Requirements for Food and Drink in Schools (Scotland) Regulations 2020 31 March 2025 Soft FM issued school meals survey in January 2025; 1500 responses which have helped create the next menu cycle change in June 2025 Tasting sessions have been carried out within schools of the new planned menu items within our new menu. A pre-order pilot in Park Mains high school has resulted in a quarter of the current school roll sign up and begin to order in advance. This has helped to reduce queuing times, which are one of the biggest complaints we receive. The next planned roll out school is Castlehead high school after the spring break Work with Childrens Services to provide a healthy breakfast to school pupils where possible. 31 March 2025 . We are working with Children’s Services to review the whole breakfast offering within Schools. £269K capital investment from Scottish Government to enhance the dining experience in preparation for eligibility of the Scottish child payment for the entitlement free universal school meals for P6 and P7. Continue to collaborate with Property and Technical to plan improvements across in up to 5 schools. 31 August 2025 Parents/Carers of pupils in primary 6 and 7 who are eligible for Scottish child payment will be eligible for free school meals from 22 April 2025. Applications will open on 4 April 2025. Government Data will be available in May 2025, any eligible parents/carers that have not yet applied will be contacted and offered free school meals for pupils in P6/7. FAIR
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level Indicator Current Status 2022/2023 2023/24 2024/25 Q1 Q2 Q3 Q4 2024/25 Explanation of performance Value Target Value Target Target Value Value Value Value Value % uptake of free school meals in primary schools 53.4% 52% 52.5% 60% 60% 53.4% 61% 62% 63.5% 60.2% The uptake for 24/25 is 60.2% which is an improvement on the 23/24 uptake of 52.5% % uptake of free school meals in secondary schools 39.1% 35% To follow 42% 42% 31.1% 41.1% 40.9% 39.3% 41.3% The uptake for 24/25 is 41.3% which is slightly below the target of 42%. We are continuing to work on getting this data as accurate as possible and including the adjustment for study leave during quarter 1. DELIVERING THE SERVICE IMPROVEMENT PLAN– FAIR
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level What we will do Due Date Status Progress Update Provide our employees with the appropriate support to manage their attendance, health, and wellbeing 31 March 2025 All employees are supported to manage their attendance, health and wellbeing including the use of Occupational Health referrals and Counselling where appropriate. Better use of data and technology to improve services performance and delivery 31 March 2025 Better use of data and technology underpins our drive to improve service performance and delivery. Work in 2024/25 has included supporting the Waste & Recycling Service with a rerouting project, Roads & Transportation to implement a new system and GIS mapping for our trees and using robotic cleaning machine to ensure our resources are allocated efficiently and effectively. Implement the next phase of transformation as part of Right for Renfrewshire 31 March 2025 EHI has completed the Right for Renfrewshire Programme. Engage and participate in trauma informed and responsive Renfrewshire programme 31 March 2025 Teams from Environment, Housing and Infrastructure have completed Level 1 (Trauma informed) and Level 2 (Trauma Skilled) Training with almost 100 staff participating in 2024/25. Trauma informed approaches already aligned closely with the ethos of the service, but the additional training has highlighted opportunities to build on existing good practice, not only in terms of working with service users but also in supporting colleagues. Staff from EHI were invited to the Trauma Informed and Responsive Renfrewshire Steering Group to present on how the training has benefitted them and how they have implemented the learning. Work with Services across EH&I to support further digitisation and business improvement of our processes to meet the needs of our customers. 31 March 2025 Work has been undertaken to engage with services to identify opportunities for digitisation and business improvement of our processes so that they continue to meet and exceed the needs of our customers. LIVING OUR VALUES
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level What we will do Due Date Status Progress Update Continue to develop new approaches to staff communication and engagement across all areas of the service 31 March 2025 Prioritising employee engagement and communication actions identified through the organisational workplace survey and insights from staff comms pulse survey, including forums for direct employee feedback and working with managers to develop effective approaches to communications and engagement with frontline operational teams. Ensure robust and up to date business continuity arrangements are in place and maintained 31 March 2025 Robust and up to date business continuity arrangements are in place across all services and are supported with ongoing training, scenario planning and exercises. Embed the enquiry systems for public and elected members across Environment, Housing & Infrastructure services 31 March 2025 The enquiry system for public and elected members is established and embedded across Environment and Infrastructure Services and supports ongoing work to identify recurring issues or concerns and service improvement. The work to establish and embed an enquiry system for Housing Services within Environment, Housing & Infrastructure is progressing, staff have been recruited, work has commenced on complaints and investigations and in the first quarter for 25/26 work will commence on elected member enquiries. Review Health & Safety and Risk Assessments 31 March 2025 The Environment, Housing & Infrastructure Health and Safety Plan 2024/25 end of year report and an updated Environment, Housing & Infrastructure Health & Safety Plan 2025 – 2028 will also be considered by the appropriate Board in May/June 2025. Work has taken place across services throughout 2024/25 to review health and safety and risk assessments. Ensure robust financial monitoring 31 March 2025 Regular financial monitoring discussions with Senior Management and the Finance Team are well established to support ongoing monitoring and planning of resources with the financial position reported to the Board on a regular basis. Review and maintain continuous improvement frameworks 31 March 2025 Work has been undertaken to complete actions identified from Audit reports (Internal Audit and External Audit) and accreditations, including maintaining British Standards ISO 9001 for identified services, have been retained, LIVING OUR VALUES
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level What we will do Due Date Status Progress Update Support the Council in developing New Ways of Working 31 March 2025 Environment, Housing & Infrastructure continue to proactively support and encourage development of new ways of working where possible including the widespread use of technology, such as M365 and GIS mapping, to improve collaborative working ad streamline processes. Develop and undertake a Strategic Property Review of Council operational, non-operational and surplus assets 31 March 2025 An updated report was taken to the Infrastructure, Land and Environment Policy Board in January 2025. A new Asset Management Oversight Group has also been established to provide oversight and Governance for all reviews and projects involving assets. A lot of data gathering now complete and building categories established to allow engagement with building users, communities and Elected Members. The plan is to rationalise the estate to make efficiencies. Several buildings have been released including Old Farmhouse, additional lease for Corporate Records and securing of Montrose Care Home, Falcon Day Centre and sale/removal of staff from Robertson Centre. LIVING OUR VALUES
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level Indicator Current Status 2022/2023 2023/24 2024/25 Q1 Q2 Q3 Q4 2024/25 Explanation of performance Value Target Value Target Target Value Value Value Value Value Average number of workdays lost through sickness absence per employee (FTE) (cumulative) 15 13.7 14.91 13.7 13.7 4.15 3.58 4.06 3.62 15.41 The cumulative total for 24/25 is 15.41 days lost which is slightly higher than cumulative total for 23/24 14.91 days lost. % of Members enquiries completed within timescale 93% 85% 92% 85% 85% 92% 94% 89% 92% 89.2% Environment, Housing & Infrastructure received 6,659 members enquiries in 2024/25, of which 89.2% were responded to within timescale. % of frontline resolutions dealt with within timescale 87% 85% 85% 85% 85% 40% 58% 68% 84.2% 62.3% Environment, Housing & Infrastructure received 10,820 front line resolutions in 2024/25, of which 62.3% were responded to within timescale. % of complaint investigation completed within timescale 93% 95% 89% 85% 85% 45% 40% 47% 64.5% 50.4% Environment, Housing & Infrastructure received 361 complaint investigations in 2024/25, of which 50.4% were responded to within timescale. % of FOI request completed within timescale 99% 100% 100% 100% 100% 98.51% 97.37% 98% 99.2% 98.6% Environment, Housing & Infrastructure dealt with 645 Freedom of Information requests in 2024/25, of which 636 (98.6%) were responded to within timescale. 215 of these requests were cross departmental and 430 were departmental. DELIVERING THE SERVICE IMPROVEMENT PLAN– LIVING OUR VALUES
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level CROSS CUTTING THEME IMPROVING OUTCOMES FOR CHILDREN AND FAMILIES “Across all of our work and all of our efforts, we hope for loving and happy lives for Renfrewshire’s children - working together to get it right for children, families and communities – protecting, learning, achieving and nurturing. Every priority of this Council Plan will contribute to improving the lives of Renfrewshire’s children and their families. It is our fundamental duty as an organisation and our shared responsibility as citizens of this place to ensure that our children inherit a Renfrewshire where their wellbeing is nurtured, their futures are bright, and their environment is safe and healthy.’ What we will do Due Date Status Progress Update EH&I will work towards keeping The Promise 31 March 2025 Head of Housing (or nominated representative) continues to be a member Renfrewshire’s Promise Strategic Oversight Group. There continues to be ongoing connection and dialogue between The Promise Manager and the Homeless & Housing support Services Manager. There is currently activity taking place to review the Throughcare Partnership Agreement. The new draft agreement has been updated to reflect the inclusion of “care leavers in the transition of moving on from local authority care”. Deliver a programme of engagement with schools, parents, and pupils, encouraging participation in the development of school meal menus 31 March 2025 Pupil tasting sessions of proposed new items have been underway in Howwood primary school. Meeting with pupil council in Lochfield primary in January was held with menu & nutrition officer. SFO have been trialling new items in each site for feedback Promotion of meals undertaken by SMFO in each cluster to encourage pupils who take packed lunches to try the menu. Consider implementing robotics for cleaning Secondary schools to improve the service provided. 31 March 2025 Business Case submitted and approved. Robotics to be introduced in Secondary Schools, waiting funding in order to purchase.
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level EHI SERVICE IMPROVEMENT PLAN OUTTURN REPORT JUNE 2025 For more information, please contact: Douglas.morrison@renfrewshire.gov.uk