EHI Service Improvement Plan Covering Report
Renfrewshire Council · 11 June 2026
Back to Finance, Resources and Customer Services Policy Board — 11 June 2026 and its agenda
Text extracted from the council's PDF. Layout and reading order may differ from the original.
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PUBLIC __________________________________________________________________ To: Finance, Resources and Customer Services Policy Board On: 11 June 2026 ___________________________________________________________________ Report by: Director of Environment, Housing and Infrastructure ___________________________________________________________________ Heading: Environment, Housing and Infrastructure - 2026-2029 Service Improvement Plan ___________________________________________________________________ 1. Summary 1.1 The Service Improvement Plan for Environment, Housing and Infrastructure is a three-year plan covering the period 2026-2029. The purpose of the Plan is to identify the priorities being addressed, the key tasks to be implemented, the implementation timetable and our measures of success. 1.2 The Service Improvement Plan is part of a suite of documents which describe the strategic direction for the Service and the Council, and also includes the Council Plan, Community Plan, Risk Management Plan, and the Workforce Plan. The new, more accessible, format of Service Improvement Plans, introduced in 2023-2024, has been retained. 1.3 The Service Improvement Plan is appended to this report and includes performance indicators, and an action plan grouped under the Council Plan themes. A mid-year progress update on the Service Improvement Plan will be submitted to the Finance, Resources and Customer Services Policy Board in the autumn of 2026. __________________________________________________________________
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PUBLIC 2. Recommendations It is recommended that the Finance, Resources and Customer Services Policy Board: 2.1 Approves the attached Service Improvement Plan; and 2.2 Notes that mid-year progress of this Service Improvement Plan will be reported to this Board in the autumn of 2026, with updates to the performance indicators and action plan. 2.3 Notes that this plan is presented to Finance, Resources and Customer Services Policy Board for approval of the areas within this Board’s remit only. The plan and covering report will also be submitted to both the Infrastructure, Land and Environment Policy Board and the Communities and Housing Policy Board for approval of the areas within the respective remits of those Boards. __________________________________________________________________ 3. Background 3.1 Environment, Housing & Infrastructure delivers a wide range of vital services to the people, communities and businesses of Renfrewshire. Within the remit of the Finance, Resources and Customer Services Policy Board, this includes Corporate Asset Management including Hard and Soft FM, Property Services and Building Services. 4. Service Improvement Plan 2026 to 2029: What do we want to achieve? 4.1. Council services continue to operate in a challenging context. However, the Council and services remain ambitious for our people and our place, and the Service Improvement Plan process ensures a clear focus on delivering our priorities. The Service Improvement Plans process allows us to describe where activity is targeted, and through the 6-monthly updates provide a balanced view on progress. 5. Monitoring progress 5.1 Progress on the implementation of the Service Improvement Plan is regularly monitored by the Senior Management Team and will be reported to the Finance, Resources and Customer Services Policy Board on a six-monthly basis. A mid-year review of progress will be brought to this Board in autumn 2026 and an annual outturn report in spring 2027.
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PUBLIC Implications of the Report 1. Financial – This report notes the financial challenges facing the local authority and the work that will be undertaken by the service to manage this. 2. HR & Organisational Development – The Service Improvement Plan details several pieces of work being progressed by the People & OD team. 3. Community/Council Planning – Service Improvement Plans reflect the contribution of each service to the Council and Community Plans. 4. Legal – None 5. Property/Assets – None 6. Information Technology – Digital resources are now key to the delivery of services and strategies are in place to manage this. 7. Equality & Human Rights - The Recommendations contained within this report have been assessed in relation to their impact on equalities and human rights. No negative impacts on equality groups or potential for infringement of individuals’ human rights have been identified arising from the recommendations contained in the report because it is for noting only. The delivery of actions included in the appendix will be impact assessed where appropriate. 8. Health & Safety – The Service Improvement Plan includes actions relating to employee wellbeing. 9. Procurement – The Service Improvement Plan includes actions relating to procurement activity. 10. Risk – Risks related to the delivery and management of services are regularly monitored and included in Renfrewshire Council’s Corporate and Strategic Risk Registers. 11. Privacy Impact – None 12. Climate Risk – The Service Improvement Plan includes actions and indicators under the theme “Green” demonstrating how it will contribute to Renfrewshire’s Plan for Net Zero. 13. Children’s Rights - None 14. Cosla Policy Position – None ___________________________________________________________________
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PUBLIC List of Background Papers: None ___________________________________________________________________ Author: Gordon McNeil, Director of Environment, Housing & Infrastructure Email: gordon.mcneil@renfrewshire.gov.uk