EHI SIP Outturn presentation - Final
Renfrewshire Council · 11 June 2026
Back to Finance, Resources and Customer Services Policy Board — 11 June 2026 and its agenda
Text extracted from the council's PDF. Layout and reading order may differ from the original.
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level ENVIRONMENT, HOUSING AND INFRASTRUCTURE SERVICES SERVICE IMPROVEMENT PLAN 2025-2028 Outturn Report June 2026
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level WELCOME TO OUR OUTTURN REPORT ▪ This update reflects progress over the last year of our Service Improvement Plan (SIP) and the following pages shine a spotlight on some great projects or practice and highlight areas where we’d like to improve or develop further. ▪ Our Service Improvement Plan is closely aligned to the Council Plan and each of the actions and performance indicators within the SIP are grouped under the appropriate Council Plan theme to show the linkage between what we are aiming to achieve and the corporate priorities of the Council. ▪ Towards the end of this document, you’ll find a full update against all the actions and performance indicators we use to measure progress. ▪ We report on 14 performance indicators, 10 are reported quarterly and 4 reported annually.
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level ABOUT US This update covers the Environment, Housing and Infrastructure service areas within the remit of Finance, Resources and Customer Services Policy Board. These are: Facilities & Property Services covers four key service areas: • Soft Facilities Management - cover janitorial, cleaning, catering, caretaking, housekeeping and school crossing patrollers • Building Services – internal service provider covering compliance, repairs and maintenance for housing and public buildings • Hard Facilities Management - responsible for overseeing compliance, repairs and maintenance in schools and public buildings, lifecycle maintenance in schools & public buildings and PPP contract management • Technical Services is a multi-disciplinary design/consultancy team commissioned by Council departments to deliver projects, including capital works.
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level Many of our Business as Usual functions are determined by reports approved at board. For Environment, Housing & Infrastructure, reports are presented to different Policy Boards depending on the topic. Papers and access to video recordings of past meetings are available on the Council’s website. KEY PLANS, STRATEGIES AND REPORTS APPROVED DURING 2025/26 Local Transport Strategy – Travel Renfrewshire 2035 Carbon Management Plan 2025-2030 New Assisted Collection Service Policy Housing Landlord Compliance Policies Renfrewshire Strategic Housing Investment Plan 2026 to 2031 Corporate Asset Management Strategy 2026 to 2030 Renfrewshire Council Business Continuity Policy 2025-2027 Housing Asset Management Strategy Environmental Health Business Regulation Service Plan 2025/2026
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level DELIVERING THE COUNCIL PLAN Place: Partnership working informs the facilities management provision across new developments. The delivery and turnaround of void properties continues to work towards returning properties to the letting pool as soon as possible. The Strategic Property Programme across the Council estate is progressing well. Economy: Environment, Housing & Infrastructure continue to provide apprenticeship and trainee opportunities across services, encouraging positive destinations. Green: Renfrewshire’s focus on the journey to Net Zero is supported by efforts in Facilities and Property Services through new build e.g. Passivhaus or retrofitting/future proofing the property portfolio
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level PLACE Achievements • We continue to work collaboratively ensuring that all information is obtained and maintained when buildings are handed over. Officers work closely together under the same service (Facilities and Property Services). • The Building Services Business Plan 2025/26 was completed and taken to the Finance, Resources and Customer Services Policy Board on 20 November 2025. • Additional Lifecycle maintenance project code set up to monitor and direct spend. Meetings with BS now business as usual. • Delivery of additional repair/compliance works and improved structure due to increased budget in 2025/26. • Officers have worked together to review the delivery and turnaround of void properties across Renfrewshire to minimise times wherever possible to allow properties to re re-let. During 2024 to 2026, • Void rent loss (excluding Homeless Persons’ Units) reduced from 4.45% to 2.89% • Void numbers reduced from 518 to 301 • Turnaround time reduced from 50.40 to 29.48 • A large amount of data and information has been collated in relation to the Strategic Property Review, the “review” aspect will move towards the Strategic Property Programme. The Property Asset Management Strategy 2026 – 2030 is presented to this Finance, Resources and Customer Services Policy Board. This strategy assisted with the drafting of the Corporate Asset Management Strategy.
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level ECONOMY Achievements • Project Search celebrated their 10 Year Anniversary; Soft FM was awarded Project Search Mentor Award as recognition of the support offered to interns over the last 10 years. • Soft FM has 7 Project Search Interns in roles across the service. • Soft FM supported “Career Ready Scotland” initiative, providing a link between schools and Renfrewshire Council job opportunities. • Of the 6 trainees, 3 secured a permanent post within Soft FM. All 6 trainees were presented with certificates for the recognised courses they successfully completed. • In Building Services, 5 youth apprentices and 2 adult apprentices have now commenced their apprenticeship journeys. Five 4th year apprentices completed their apprenticeship and secured fulltime employment within Building Services. There is a total of 24 apprentices currently training within Building Services. • Officers continue to work with Invest. 1 invest trainee secured a fulltime job within Building Services.
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level FAIR Achievements • A range of initiatives are in place to encourage more children to attend school meals, including: ➢ Taster session for P1 children at the start of the school term ➢ Taster sessions are offered to children in Primary with packed lunches ➢ Promote school meals through Head Teacher comms to parents (Glow Accounts/Newsletters) ➢ Meet with children/parents/Fairer Renfrewshire to discuss menu options and obtain feedback on current menu. ➢ Follow up with Taster session for new menu items • 5 school kitchens enhanced to allow partial cooking facilities to improve the quality of food being served (West PS, Williamsburgh PS, St Fergus PS, Lochwinnoch PS and Lochfield PS). • Refurbishment of Heriot PS and Our Lady of Peace PS were completed in time for the new school term in August 2025. Kilbarchan PS and St Margaret’s PS both completed in October 2025. • £337k funding received and used to renew dining tables and ovens across the school estate. • 8 Cobotic cleaners have been purchased and are in use across the different school since August 2025.
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level GREEN: LEADING RENFREWSHIRE TO NET ZERO • Following the successful pilot, the Climate Change Impact Assessment is now being piloted with EH&I projects prior to Council wide roll out over the summer period. • Renfrewshire Council’s Carbon Management Plan (CMP) was finalised and approved by the Infrastructure, Land and Environment Policy Board in November 2025. Delivery of the plan is now being taken forward over the next 5 years to reduce the Council’s emissions in a number of service areas. • Full recycling facilities within Renfrewshire House has progressed with bin audit completed, and best approach agreed. • Current pilot of food waste being undertaken across Primary Schools Achievements
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level Living our Values: making a difference together Achievements • Environment, Housing & Infrastructure continue to proactively support and encourage development of new ways of working where possible including the widespread use of technology, such as M365 and GIS mapping, to improve collaborative working and streamline processes. • Robust and up to date business continuity arrangements are in place across all services and are supported with ongoing training, scenario planning and exercises. • Work has been undertaken to complete actions identified from Audit reports (Internal Audit and External Audit) and accreditations, including maintaining British Standards ISO 9001 for identified services, have been retained. • The Environment, Housing & Infrastructure Health and Safety Plan 2025/26 annual report and an updated Environment, Housing & Infrastructure Health & Safety Plan 2026 – 2029 will be considered by the appropriate Board in May/June 2025. Work has taken place across services throughout 2025/26 to review health and safety and risk assessments. • A series of events were held at Underwood Road Depot in November 2025 to promote awareness of Men's Mental Health and the support available to employees. A further event focusing on health and wellbeing was held in March 2026. • Over 40 members of staff from Environment, Housing and Infrastructure were nominated for Living our Values during 2025/26. • A new Personal Development Plan (PDP) for employees with access to the Council's network was rolled out in 2025/26. Over 710 employees have completed this, over 92% of our networked staff, and a wide range of training identified. This will be extended to pilot a suitable approach for our frontline employees. • Renfrewshire Council Level 2 Food Safety course is now on iLearn.
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level ACTIONS AND INDICATORS Finance, Resources and Customer Services Policy Board June 2026
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level What we will do Due Date Status Progress Update Work with colleagues to advise on facilities management requirements at new developments e.g. Paisley Grammar and the handover of upgraded properties e.g. Paisley Town Hall 31 December 2025 Officers continue to work collaboratively to ensure that all information is obtained and maintained when buildings are handed over. This includes data and the completion of the appropriate COPE form (Construction, Occupancy, Protection, Exposure). Design sprints (undertaken) and soft landings (to be undertaken) will allow teams to assess how the buildings are working in practice. With Officers now under the same Service (Facilities and Property Services), this will become business as usual. Collaboration continues with the Asset Information Managers of PGSCC, Thistle PS and Park Mains HS to ensure SIMP/Asset information is handed over in the desired format. Regular meetings with SFT continues for PGSCC, to ensure the handover process meets their needs (currently nearing completion) New enhanced senior/facilities post currently going through job evaluation process with HR. Training will be required to ensure the post fulfils the obligations as required by SFT. Enhanced PPM currently being explored for keys sites (subject to funding) FM currently working with OneRen colleagues to ensure smooth hand over of Paisley Museum. As part of the new Department, Officers will work together to review the delivery and turnaround of void properties across Renfrewshire to minimise times, wherever possible, to allow properties to be re-let. 31 March 2026 Performance against targets for 2024–2026 is so far: • Void rent loss (excluding Homeless Persons’ Units) reduced from 4.45% to 2.89% • Void numbers reduced from 518 to 301 • Turnaround time reduced from 50.40 to 29.48 PLACE
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level What we will do Due Date Status Progress Update Review and strategically plan both proactive planned preventative maintenance and reactive repairs to public buildings in Renfrewshire including schools 31 March 2026 Decarbonisation surveys to the 5no. schools have concluded – reports to follow (mid-late May). Information contained therein will help identify and drive future capital investment/improvement works. Currently exploring other future investment opportunities within the school estate, prioritising those properties that are condition rated C (or low B) Future works include redecoration to 2no. primary schools. Continue to review and deliver an electronic job management and stores system. Summer 2027 The current system, whilst functional, requires work to be undertaken by programmers that has not been able to be completed. Officers are working closely with colleagues in Housing Services in relation to the new Housing system (Housing Innovations Project) that will replace the current repairs and maintenance system. Lead and drive the Strategic Property Review across Renfrewshire Council’s estate. 31 March 2026 Officers have collated a large amount of data and information in relation to the Strategic Property Review. As such, the “review” aspect will close and move towards the Strategic Property Programme. As previously noted, buildings continue to be rationalised and the lease at 27 High Street has ended and other buildings moving towards Community Asset Transfer. The Head of Facilities and Property Services has reviewed and changed the structure of the team with a Lead Facilities Manager – Development and Strategy (Assets) and Asset Coordinator have been recruited. The structure will also be strengthened by formalising the Strategic Facilities Manager (Asset Management and Hard FM). The Property Asset Management Strategy 2026 – 2030 will be presented to the Finance, Resources and Customer Services Policy Board on 11 June 2026. PLACE
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level What we will do Due Date Status Progress Update Work with Savills to produce a robust business plan that looks at the short medium and long term for Building Services. 31 March 2026 The Business Plan 2025/26 has been completed and taken to the Finance, Resources and Customer Services Policy Board on 20 November 2025. This requires to be updated on an annual basis and was driven by the Strategic Facilities Manager – Building Services. Develop and focus on repairs and compliance - short-, medium- and long-term plan on property portfolio. 31 March 2026 New Lifecycle maintenance project code established for smaller works and will continue indefinitely. Meetings with Building Services on performance now BAU. Continue to develop large capital projects, including schools for Renfrewshire Council. 31 March 2026 All live projects are currently on time and on budget. Working with Children’s Services to develop the next set of school for the Learning Estate Strategy. We will deliver an additional funding of 1 million on repairs and compliance within council buildings. 31 March 2026 Delivery of additional repair/compliance works and improved structure due to increased budget in 2025/26. We will deliver a programme of pitch upgrades. 31 March 2026 Works planned for 3G pitch upgrade at Trinity HS this summer. Upgrade of Castlehead HS pitch will follow summer 2027. New pitches also proposed for 2no PPP sites – St Benedict’s and Linwood HS. Feasibility studies have been carried out to 6no schools to replace red blaes surfaces. Investment plan currently being developed to ensure these pitches are phased out – options include new MUGAs and/or full tarmac solutions. We will provide support for organisations to assist with community asset transfers. 31 March 2026 Initial investment planned at Howwood Community Centre and Lochwinnoch Pavilion. Further work packages currently being explored, however, needs to align with CAT investment opportunities. Governance paper has been presented to Infrastructure, Land and Environment Policy Board. PLACE
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level Indicator Current Status 2023/24 2024/25 2025/26 Q1 Q2 Q3 Q4 2025/26 Explanation of performance Valu e Targe t Value Target Target Value Value Value Value Value % of Overall repairs completed within time by building services 92.1% 95% 93.2% 95% 95% 93.36% 94.24% 96.83% 95.16% 95.37% Performance improved from 93.20% in 2024/25 to 95.37% in 2025/26, meeting the 95% target. There was a steady increase across the year, peaking in Q3, showing improved delivery of repairs within target timescales. % of Council Housing Emergency Repairs Completed New PI for 25/26 New PI for 25/26 99% 98.34% 98.87% 98.35% 98.32% 98.46% 25,564 emergency repairs were received in 25/26, 25,171 were completed within target. Overall completion was 98.46%. % of compliance tasks undertaken per year –Statutory compliance for public buildings 88% 90% 87% 90% 90% 92% 86% 84% 87% 87% Good performance across compliance tasks within the portfolio with Officers working to meet the 90% target, however, it fell slightly below at 87%. Officers continue to review and strive to increase performance at all times with a key focus on the management of contractors. PLACE
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level What we will do Due Date Status Progress Update Provide employment, training, and apprenticeship opportunities for identified groups of young people in Renfrewshire. 31 March 2026 Project Search celebrated 10 Year Anniversary; Soft FM was awarded Project Search Mentor Award as recognition of the support offered to interns over the last 10 years. Currently, Soft FM has 7 Project Search Interns in roles across the service. In addition, Soft FM supported “Career Ready Scotland” initiative, providing a link between schools and Renfrewshire Council job opportunities. Of the 6 trainees, 3 secured a permanent post within Soft FM. The others were passed to Invest to support future employment. All 6 were presented with certificates for the recognised courses they successfully completed. Of the 6 that started in August 2025, 2 secured permanent posts within Soft FM. A further 6 started the course in February 2026. Hard FM are trying to recruit apprentice admin assistant. In Building Services, 5 youth apprentices and 2 adult apprentices continuing their apprenticeship journeys. Five 4th year apprentices completed their apprenticeship and secured fulltime employment within Building Services. There is a total of 24 apprentices currently training within Building Services and recruitment has just started for the 2026 intake. We also continue to work with Invest and have trainees within the service. 1 invest trainee secured a fulltime job within Building Services. ECONOMY
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level What we will do Due Date Status Progress Update Work with Children’s Services/pupils to improve the uptake of UFSM, FSM and paid meals in both Primary and Secondary Schools 31 March 2026 The following initiatives are in place to encourage more children to attend school meals:- • Taster session for P1 children at the start of the school term • Taster sessions are offered to children in Primary with packed lunches • Promote school meals through Head Teacher comms to parents (Glow Accounts/Newsletters) • Meet with children/parents/Fairer Renfrewshire to discuss menu options and obtain feedback on current menu. Follow up with Taster session for new menu items Pre Order App required new tills due to IT issues, being delivered March 2026, Pre Order App being rolled out to all remaining Secondary schools by June 2026. PPP – Pre Order App in St Andrews Academy and Gleniffer HS with St Benedict’s HS and Linwood HS around June 2026. Work with Children’s Services to provide a healthy breakfast to school pupils where possible. 31 March 2026 On hold due to Government announcement to provide free breakfast and additional childcare for ALL Primary children from August 2027. Officers will work with Children’s Services to review current Breakfast Club provision and plan for the changes in August 2027. Currently 43 breakfast clubs across Renfrewshire schools. £1.273m capital investment from Scottish Government to continue to enhance the dining experience in schools for delivery of SCP for P6/7 pupils. 31 August 2025 5 school kitchens enhanced to allow partial cooking facilities to improve the quality of food being served. (West PS, Williamsburgh PS, St Fergus PS, Lochwinnoch PS and Lochfield PS). Manual process in place to identify SCP pupils in P6/7 who qualify for frees school meal, continue to work with Scottish Government to identify ALL SCP pupils P6/7 that qualify for free school meal. FAIR
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level What we will do Due Date Status Progress Update Continue to collaborate with Technical Services to implement kitchen refurbishment in 4 schools £700k one off revenue funding to improve the dining rooms across the school estate. 31 March 2026 Refurbishment of Heriot PS and Our Lady of Peace PS were completed in time for the new school term in August 2025. Kilbarchan PS and St Margaret’s PS both completed in October 2025. £337k funding received and was used to renew dining tables and ovens across the school estate. Continue with Annual Survey to parents and pupils through Learning Platform and Community Groups (Fairer Renfrewshire) and Social Media. 31 March 2026 Last survey sent February 2026. Purchase Cobotics and implement a new robotics cleaning system in selected schools to improve the service provided. 31 March 2026 8 Cobotic cleaners purchased and have been in use since August 2025 in schools below: Castlehead HS, Renfrew HS, Trinity HS, Park Mains HS, Gryffe HS, Johnstone HS, St James’ PS, Riverbrae School. FAIR
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level Indicator Current Status 2023/24 2024/25 2025/26 Q1 Q2 Q3 Q4 2025/26 Explanation of performance Value Target Value Target Target Value Value Value Value Value % uptake of free school meals in primary schools 52.5% 60% 60.2% 60% 60% 55.7% 56.4% 59.1% 61.2% 59.0% The uptake for 25/26 is 59.0% which is slightly below the target of 60%. % uptake of free school meals in secondary schools Data Unavailable 42% 41.3% 42% 42% 35.5% 45% 45.4% 46.1% 42.5% The uptake for 25/26 is 42.5% which is slightly above the target of 42%. FAIR
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level What we will do Due Date Status Progress Update Implement full recycling facilities within Renfrewshire House March 2026 Project continues to progress with bin audit completed, and agreement between key colleagues/teams on the best approach. Suitable bins have been sourced, ready for procurement. The next steps are to plan implementation and comms with an anticipated May/June roll out. Exploring expansion of solar PV and other renewables on council buildings including schools. March 2026 Decision was made to prioritise BMS in year 1, as a procurement framework for solar was required to be set up in 25/26, to then be utilised in 26/27. Solar PV expansion will be a priority project in 26/27. Development of investment grade business cases for 2 potential district heating networks. 1 Paisley central, 1 expansion of AMIDS. Summer 2025 The Business Cases are expected to be concluded in May prior to formal submission to August ILE Board. Look to expand Building Management Systems to reduce energy use and water use. March 2026 The 3rd and final phase of the project is nearing completion and is planned to be concluded over the easter break. Develop the following strategies and plans - • Renfrewshire’s Adaptation Plan • Renfrewshire’s Circular Economy Strategy • Renfrewshire Council’s Carbon Management Plan (CMP) March 2026 • Extensive engagement with internal and external stakeholders continues to take place to inform the draft Adaptation Plan. Once drafted, public consultation will take place over summer to inform the final plan. • It has been agreed that a local Circular Economy Plan will be developed slightly later than planned to align with National policy around Waste and Circular Economy. • The CMP was finalised and approved by ILE in November 2025. Delivery of the plan is now being taken forward over the next 5 years to reduce the Council’s emissions in a number of service areas. Develop Climate Change Impact Assessments process across appropriate projects. March 2026 Following the successful pilot with PMU, the CCIA is now being piloted with EH&I projects prior to Council wide roll out over the summer period. Delivering the Council Plan - GREEN
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level DELIVERING THE SERVICE IMPROVEMENT PLAN – LIVING OUR VALUES What we will do Due Date Status Progress Update We will continue to develop and support our workforce through training and development demonstrating our value as a learning organisation. March 2026 • The Service Development Team continue to support employees to undertake a range of training including mandatory training through toolbox talks or on i-learn as appropriate. • Training courses have included mandatory driver training, Health & Safety and specific role training such as Chainsaw operational training. We will support wider employee health and wellbeing across Environment, Housing, Infrastructure. March 2026 • In response to the Employee Survey 2024 to support the opportunity for more regular time and engagement between managers/ supervisors and employees a “Personal Development Plan” (PDP) for networked staff was launched. This template supports employees to reflect on achievements and challenges, agree objectives and identify training support required. 92% of network employees have recorded a PDP has taken place. • Work is ongoing to promote health and wellbeing across EHI and more front-line staff are trained as Metal Health First Aiders. Currently 38 employees within EHI are registered Mental Health First Aiders including within our operational frontline services. • An event was held at Underwood Road Depot to support Men’s Mental Health Awareness in November 2026. This was followed up with a wellbeing event, over 2 days, in March 2026. Both events were well received by employees and well attended. We recognise that Health & Safety is an integral part of our business. We will deliver our actions outlined in the Environment, Housing & Infrastructure (EHI) Health & Safety Plan 2025 – 2028. March 2026 • IOSH Managing Safely has been rolled out to 107 managers, supervisors and employees across EHI. An additional 19 Senior Leadership Managers undertook IOSH Leading Safely. Housing Services have progressed similar training focused more specifically on that service needs. • As part of the British Standards Institute (BSI) ISO 9001 accreditation a number of internal audits, focusing on health and safety, have been undertaken and steps taken to address any areas for improvement identified.
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level What we will do Due Date Status Progress Update Develop and undertake a Strategic Property Review of Council operational, non-operational and surplus assets 31 March 2026 Officers have collated a large amount of data and information in relation to the Strategic Property Review. As such, the “review” aspect will close and move towards the Strategic Property Programme. As previously noted, buildings continue to be rationalised and the lease at 27 High Street has ended and other buildings moving towards Community Asset Transfer. The Head of Facilities and Property Services has reviewed and changed the structure of the team with a Lead Facilities Manager – Development and Strategy (Assets) and Asset Coordinator have been recruited. The structure will also be strengthened by formalising the Strategic Facilities Manager (Asset Management and Hard FM). The Property Asset Management Strategy 2026 – 2030 will be presented to the Finance, Resources and Customer Services Policy Board on 11 June 2026. Continue to develop Technical Services officers' skills, and knowledge in any statutory, legislative or technical standards relevant to the industry. An ongoing action dependent on changes to industry standards CPD in continuously managed by registered/chartered professionals in line with their governing body (e.g ARB, RICS, MCIOB) Progress has been made on CSCS cards. Implement an annual workplace training programme for relevant construction related graduate courses. January 2026 In addition to replacing vocational staff that have moved on. Technical Services are developing a new structure to build staff retention and professional growth year-on-year. Engagement is underway with central belt universities and colleges to demonstrate our potential as a leading source of professional education and development for potential employees leaving university. Develop an internal alternative to REHIS for corporate use on I Learn. Working in collaboration with EHOs and other relevant service users. March 2026 Renfrewshire Council Level 2 Food Safety course is now on iLearn, including learning assessment. LIVING OUR VALUES
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level DELIVERING THE SERVICE IMPROVEMENT PLAN – LIVING OUR VALUES Indicator Current Status 2023/24 2024/25 2025/26 Q1 Q2 Q3 Q4 2025/26 Explanation of performance Value Target Value Target Target Value Value Value Value Value Average number of workdays lost through sickness absence per employee (FTE) (cumulative) 14.91 13.7 15.41 13.7 13.7 3.25 3.32 4.29 3.69 14.27 The total for 25/26 is 14.27 days lost which is lower than total for 24/25 15.41 days lost. % of Members enquiries completed within timescale 92% 85% 89.2% 85% 85% 86% 87% 88% 94% 88% Environment, Housing & Infrastructure received 8,664 members enquiries in 2025/26, of which 88% were responded to within timescale % of frontline resolutions dealt with within timescale 85% 85% 62% 85% 85% 58% 79% 89% 90% 79% Environment, Housing & Infrastructure received 10,601 frontline resolutions in 2025/26, of which 79% were responded to within timescale. % of complaint investigation completed within timescale 89% 85% 50% 85% 85% 45% 67% 76% 86% 67% Environment, Housing & Infrastructure received 521 complaint investigations in 2025/26, of which 67% were responded to within timescale. % of FOI request completed within timescale 99.4% 100% 99% 100% 90% 97% 95% 91% 96% 95% Environment, Housing & Infrastructure dealt with 944 Freedom of Information requests in 2025/26, of which 895 (95%) were responded to within timescale. 160 of these requests were cross departmental and 784 were departmental
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level DELIVERING THE SERVICE IMPROVEMENT PLAN – LIVING OUR VALUES Indicator Current Status 2024/25 2025/26 Q1 Q2 Q3 Q4 2025/26 Explanation of performance Value Target Target Value Value Value Value Value % of corporate induction completed within 30 days of starting employment with the Council N/A TBC Not measured for quarters N/A This is undertaken at a service level. Although networked employees have completed the necessary mandatory training and toolbox talks are available for frontline employee's work is ongoing to establish a consistent approach to recording this to support improved monitoring. % of mandatory training courses for frontline employees completed N/A TBC Not measured for quarters 60% 60% of frontline employees have completed the required mandatory training in 2025/26. Work is ongoing to deliver toolbox talks to these employees to support this training. Work is ongoing with wider Corporate Teams to enable more accurate reporting across different employee groups. % of mandatory training courses for employees with access to the Council’s network completed N/A TBC Not measured for quarters 83% 83% of employees with access to the Council's network have completed the required mandatory training in 2025/26. Work is ongoing with wider Corporate Teams to enable more accurate reporting across different employee groups. % of Personal Development Plans completed N/A TBC Not measured for quarters 92% A new Personal Development Plan (PDP) for employees with access to the council's network was rolled out across EHI in 2025/26 to support a meaningful 1-2-1 conversation with supervisor/manager. Over 710 employees have completed this, 92% of our employees with access to the Council's network, and a wide range of training and development needs identified to support ongoing learning in line with our values. Work will be undertaken in 2026/27 to pilot a suitable approach for our frontline employees building on the work being undertaken in Soft FM with frontline employees.
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level DATA STRATEGY: PRIORITY ACTIVITIES What we will do Due Date Status Progress Update Strategic: We will align service data activities with the Digital Strategy for Renfrewshire objective: Data is a critical asset. Ensure visibility of data activities at Directorate (Director & Head of Service Level) March 2026 The Directorate (Director and 4 Heads of Service) regularly consider a range of data which is used to inform decision making. There is ongoing support for data activities and training to enhance this capability across Services in line with the Digital Strategy for Renfrewshire. Skills: We will identify skills gaps (eg data input, data analysis) and training needs across EHI and address through our Workforce Development plan in line with the Renfrewshire Council People Strategy. March 2026 Information on skills gaps and training needs will be identified as part of the Personal Development Plan (PDP) currently being rolled out for networked employees and will be developed further in 2026/27. Internal training on data analysis tools has been undertaken to support knowledge and understanding of our data. Data Quality: We will review data quality in key business systems and processes and develop an improvement plan. December 2025 As part of wider projects in 2025/26 data held for both the Roads Service and Waste & Recycling Service has been reviewed and the quality of data improved to support data driven decision making. Analysis: We will further define analysis requirements to improve decision- making and build capabilities locally within services where required. December 2025 Work is ongoing to improve how data is presented including using standard tools. Although at an early stage it is hoped this work will improve how our data is presented to Services allowing them to make more informed decisions. ERP: We will work with Corporate Teams to promote and increase the use of standard dashboards as business as usual. March 2026 Work continues to be undertaken to support services to ensure that the data held in the ERP is accurate. In addition, managers have been supported to use the standard dashboards available. Data Advisory Group (DAG): We will ensure EHI representation at the DAG to ensure our data activities align with the Data Strategy Framework; cross-service data sharing opportunities are identified and that data improvement activities are carried out in a consistent manner across the organisation. March 2026 The Senior Service Development Manager represents EHI at the Data Advisory Group and continues to ensure that data is used collaboratively across services where possible.
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level DELIVERING THE COUNCIL PLAN – CROSS CUTTING THEME IMPROVING OUTCOMES FOR CHILDREN AND FAMILIES “Across all of our work and all of our efforts, we hope for loving and happy lives for Renfrewshire’s children - working together to get it right for children, families and communities – protecting, learning, achieving and nurturing. Every priority of this Council Plan will contribute to improving the lives of Renfrewshire’s children and their families. It is our fundamental duty as an organisation and our shared responsibility as citizens of this place to ensure that our children inherit a Renfrewshire where their wellbeing is nurtured, their futures are bright, and their environment is safe and healthy.’ What we will do Due Date Status Progress Update EHI will work towards Keeping The Promise and support our Care Experienced Community. March 2026 Renfrewshire Council’s Environment, Housing and Infrastructure (EHI) service—particularly Housing and Homelessness Services—plays a central role in delivering The Promise by strengthening early intervention and ensuring Care Experienced young people have safe, stable homes and supportive relationships. The service continues to develop personalised Housing Pathways that are affordable, trauma-informed and co-designed with partners, while maintaining a strong focus on preventing youth homelessness. Through early identification of risk, proactive casework and close partnership working with Children’s Services and Whole Family Wellbeing, the service aims to keep young people secure, connected and out of crisis. Housing and Homelessness Services are firmly integrated into Renfrewshire’s whole-system approach to The Promise. They actively contribute to governance structures, including the Promise Strategic Oversight Group, ensuring housing decisions support better outcomes for Care Experienced people. Culture change is also a priority, with staff encouraged to adopt compassionate, non-stigmatising language in line with Renfrewshire’s Language Policy and to engage in workforce development such as the Promise i-Learn module and the Promise Keeper Network, strengthening trauma-informed, rights-based practice. In addition, EHI contributes to wider efforts to improve life chances for Care Experienced young people through employability initiatives. This includes supporting the council’s Guaranteed Interview Scheme for Care Experienced applicants and promoting inclusive recruitment practices. Together, these actions reinforce the council’s commitment to embedding relationship-centred, rights-based approaches across services and improving long-term outcomes for Care Experienced young people.
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level EHI SERVICE IMPROVEMENT PLAN 2025-28 OUTTURN REPORT JUNE 2026 For more information, please contact: Douglas.morrison@renfrewshire.gov.uk