Environment, Housing and Infrastructure Services 2023-2026 Service Improvement Plan CaH 16 05 23
Renfrewshire Council · 16 May 2023
Back to Communities and Housing Policy Board — 16 May 2023 and its agenda
Text extracted from the council's PDF. Layout and reading order may differ from the original.
Page 1
__________________________________________________________________ To: Communities and Housing Policy Board On: 16 May 2023 ___________________________________________________________________ Report by: Director of Environment, Housing and Infrastructure Services ___________________________________________________________________ Heading: Environment, Housing and Infrastructure Services 2023-2026 Service Improvement Plan ___________________________________________________________________ 1. Summary 1.1 The Service Improvement Plan for Environment, Housing and Infrastructure is a three-year plan covering the period 2023-2026. The purpose of the Plan is to identify the priorities being addressed, the key tasks to be implemented, the implementation timetable and our measures of success. 1.2 The Service Improvement Plan is part of a suite of documents which describe the strategic direction for the Service and the Council, and also includes the Council Plan, Community Plan, Risk Management Plan, and the Workforce Plan. 1.3 Following the approval of the new Council Plan 2022-2027 in September 2022, work has been undertaken to review the format of Service Improvement Plans to make these more accessible, easier to understand and clearly demonstrate service contribution towards delivering the new Council Plan strategic outcomes. 1.4 The Service Improvement Plan is appended to this report and includes Performance Indicators and an Action Plan grouped under the Council Plan themes. A mid-year progress update on the Service Improvement Plan will be submitted to the Communities and Housing Policy Board in the Autumn of 2023. ___________________________________________________________________
Page 2
2. Recommendations It is recommended that the Communities and Housing Policy Board: 2.1 Approves the attached Service Improvement Plan; and 2.2 Notes that mid-year progress of this Service Improvement Plan will be reported to this Board in the autumn of 2023, with updates to the actions and performance indicators. __________________________________________________________________ 3. Background 3.1 The new Environment, Housing and Infrastructure Services came into effect at the beginning of April 2023 and brings our colleagues in Housing Services and Public Protection together with the teams in what was Environment and Infrastructure. The revised structure is directly influenced by and designed to respond to the updated Council Plan. 3.2 Environment, Housing and Infrastructure Services delivers universal services for almost 180,000 Renfrewshire residents, helping to run our schools and care homes, providing homes for approximately 12,200 tenants, ensuring the local environment, pathways and roads are accessible, clean and green and our villages and towns are safe and connected. 3.3 Our services are delivered by a diverse, skilled and committed workforce of around 1,500, who are out and about every day in Renfrewshire, delivering services 24/7, to people at every stage of life. 3.4 We drive the Council’s commitment to NetZero, manage the council’s property portfolio, deliver waste services, neighbourhood services, housing and homelessness services, road infrastructure, transportation services, community safety, parks and green spaces, regulatory services and facilities management. We are proud to deliver the essential services that matter to people’s daily lives and make Renfrewshire a great place to live, and work. 4. Service Improvement Plan 2023-2024: What do we want to achieve? 4.1 We are ambitious for our communities, local businesses, and the environment and we place people at the heart of the services we provide. We want to make a difference to the lives of our employees too. 4.2 Environment, Housing and Infrastructure Service will continue to draw upon relevant insight to target its resources appropriately, and during the next twelve months, specific priorities for the service will be driven by: Continuing the delivery of Renfrewshire’s Plan for Net Zero Providing healthy meals that meet the requirements of the National requirements for food and drink in Schools (Scotland) regulations 2020
Page 3
Protecting the most vulnerable members of our communities, including homeless people and those threatened by homelessness Delivering repairs and emergency out of hours repair service to around 12,200 council housing properties Delivering repairs and compliance service to public buildings including Renfrewshire Schools Delivering the 2023/24 roads and footways capital investment programme Helping to keep Renfrewshire safe through the partnership working of the Community Safety Hub Delivering the objectives and requirements of the Scottish Household recycling charter, Circular Economy and Deposit Return and Extended Producer Responsibility schemes. Protecting the environment, consumers, workers and local communities through the work of our Regulatory Services teams. 4.3 The Council and its services remain ambitious for our people and our place, and the Service Improvement Plan process ensures a clear focus on continuous improvement, however, the organisation is experiencing a challenging operating context and sustaining improvement may not always be possible. Within this context, the Service Improvement Planning process allows the organisation to describe where activity is targeted, and through the 6-monthly updates described below, provide a balanced view on progress. 5. Monitoring progress 5.1 Progress on the implementation of the Service Improvement Plan is regularly monitored by senior management within the service and will be reported to the Communities and Housing Policy Board on a six-monthly basis. A mid- year review of progress will be brought to this Board in the Autumn of 2023, with an annual outturn reported in Spring 2024. 5.2 This plan is presented to Communities and Housing Policy Board for approval of the areas within this Board’s remit only. The plan and covering report will also be submitted to both the Finance, Resources and Customer Service Policy Board and the Infrastructure, Land and Environment Policy Board for approval of the areas within the respective remits of those Boards. 5.3 Within the appendix to this report, those actions and performance indicators which fall under the remit of the Communities and Housing Policy Board are highlighted for ease in identifying them amongst the total actions and performance indicators for Environment, Housing and Infrastructure Services.
Page 4
5.4 In recognition of the shared role across the Council, all services have identified actions and indicators from their respective Service Improvement Plans to be addressed through the Council Plan, contributing to the cross- cutting theme of “improving outcomes for children and families” and these are also clearly outlined in the attached Service Improvement Plan. ___________________________________________________________________ Implications of the Report 1. Financial – The Service Improvement Plan highlights resourcing pressures arising from increasing demand for services and the current financial environment. 2. HR & Organisational Development – The Service Improvement Plan also highlights workforce development and wellbeing considerations. 3. Community/Council Planning – The report details a range of activities which reflect Council and Community Planning themes and a direct link to the delivery of the Council Plan. 4. Legal – none. 5. Property/Assets – none. 6. Information Technology – Service developments relating to information technology are key enablers of service improvement and modernisation and support service-level and corporate objectives. 7. Equality & Human Rights – The Recommendations contained within this report have been assessed in relation to their impact on equalities and human rights. No negative impacts on equality groups or potential for infringement of individuals’ human rights have been identified arising from the recommendations contained in the report. If required following implementation, the actual impact of the recommendations and the mitigating actions will be reviewed and monitored, and the results of the assessment will be published on the Council’s website. 8. Health & Safety – none. 9. Procurement – none. 10. Risk – Risks related to the delivery and management of services are regularly monitored and included in Renfrewshire Council’s Corporate and Strategic Risk Registers. 11. Privacy Impact – none. 12. COSLA Policy Position – none. 13. Climate Change – section 4 of the actions and indicators within the SIP covers the ‘green’ theme of Renfrewshire’s Council Plan which highlights activities across the Council to tackle climate change.
Page 5
___________________________________________________________________ List of Background Papers: None ___________________________________________________________________
Page 6
Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level Environment, Housing & Infrastructure Services Service Improvement Plan 2023 -26
Page 7
Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level Welcome to our Service Improvement Plan As Director of Environment, Housing & Infrastructure Services in Renfrewshire,I’mdelighted to introduceour new Service Improvement Plan. This plan describes how our team will focus our efforts to deliver thestrategic outcomes described in the Council Plan 2022 to 2027 of Place, Economy, Fair,Green and LivingOur Values. Environment, Housing & Infrastructure Services delivers a wide range of vital services to individuals, communities and businesses across the whole of Renfrewshire. This includes universal provision such as waste collection, road maintenance, environmental health services and facility management across our housing stock and public buildings. We manage over 12,200 Council houses and support vulnerable people experiencing homelessness and those threatened by homelessness. Our service has also played a critical role in supporting the Council’s response to the asylum and refugee programmes over the last year. We support strategic Council projects including the City Deal programme and town centre projects including Paisley Town Hall and the new museum and lead on the £100m Housing led regeneration programme, which forms part of our £400m investment in our housing stock over the next 30 years. Although the existing structure was already well placed to support the Council to progress its strategic ambitions, the changes will provide a greater alignment to the growing strategic emphasis that is given within the new Council plan to priorities associated with the climate agenda and journey to net zero. I know the dedication of our colleagues across all areas of the new service will ensure the ambitious agenda outlined within the Service Improvement Plan is delivered to support the people, communities and businesses across Renfrewshire to flourish. Thank you
Page 8
Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level Our service
Page 9
Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level About us Environment, Housing & Infrastructure is responsible for the provision of every day essential services, directly to the public of Renfrewshire, to other services within the Council and to community planning partners. • Housing Services responsibilities include managing and investing in our housing stock of approximately 12,200 properties and providing services to Council tenants, alongside housing advice and support, assisting homeless people and those threatened with homelessness and ensuring people have safe and healthy places to live. • Facilities Management & Property Services covers three key service areas: soft facilities, hard facilities and support services. Soft facilities cover janitorial, cleaning, catering, housekeeping and school crossing patrollers. Hard services cover building services operations, repairs and maintenance for housing and public buildings and streetlighting maintenance. Support services is responsible for compliance in schools and public buildings, life cycle maintenance in schools & public buildings, PPP contract management and property services. • Operations & Service Development responsibilities include: Waste Services, Fleet & Social Transport, Streetscene, Grass, Grounds & Cemeteries Maintenance, Burials & Country Park Management, Civil Contingencies and Service Development. • Climate, Public Protection & Roads responsibilities include the Council’s Roads, Public Transport, Parking & Active Travel services, as well as leading the response to Climate Change and Ren Zero, along with Energy Management, Regulatory & Public Protection services. This includes partnership working with police, fire and other multiagency partners.
Page 10
Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level Our resources and risks BUDGET For 2023/24, the revenue budget approved for General Services on 2 March 2023 was £483m. The capital budget approved for General Services on 2 March 2023 was £424m for the period 2023/24 to 2027/28. The Environment, Housing & Infrastructure Services revenue budget for 2023/24 is approximately £54.353 million. Income and expenditure in relation to a local authority's direct provision of housing must be recorded separately within a Housing Revenue Account (HRA). The HRA Account Budget was presented to Council on 2 March 2023 with total income for 2023/24 of£54.655m. RISK MANAGEMENT The Council’s risk management arrangements are well established with all strategic, corporate and service risks being reported to the Audit, Risk and Scrutiny Board. Environment, Housing & Infrastructure Services risks are detailed below: Risks Evaluations Our strategic risks Climate sustainability and adaptability High Our corporate risks Cyber Attack (All Services) Impact on Regulatory Services due to Covid-19 and EU withdrawal Commercial vehicle & operator’s license Tree Fall and Ash Die Back & Larch Infection Asset Management High High High High High Our top service-specific risks Headstones and Memorial safety Housing led Regeneration and Renewal Programme High High
Page 11
Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level Transformation and financial sustainability The Council’s financial outlook remains subject to significant uncertainty.The most recent analysis reported to Council on 2 March 2023 suggests that Renfrewshire Council will experience a funding deficit in the range of £40m-£45m in the three years following 2023/24, unless mitigating action is taken. The Council continues to explore ways to transform how we deliver our services –to improve the experience of our customers and service-users but also to ensure the Council’s financial sustainability. Environment, Housing & Infrastructure Servicescontinues to support this through; Delivering Right For Renfrewshire savings workstreams for Environment, Housing & Infrastructure Services Supporting the cross- service Financial Sustainability workstreams led by the Corporate Management Team Delivering Ren Zero embedded within financial planning
Page 12
Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level Workforce development and wellbeing TheCouncillauncheditspeoplestrategy“OurPeople,OurFuture”in2021,whichidentifiesthreepriorityareas: healthandwellbeing newwaysofworking staffcommunicationandengagement The strategy also integrates the Council’s organisational development vision and workforce planning activities intothreestrategicoutcomes-ourapproachesimprove;ourskillsstrengthen;andourcultureevolves. The strategy is aligned with the new Council Plan and ensures focus on supporting staff through service transformation, changing culture norms, embedding our values within decision making and improving staff and serviceuserexperiencesoftheCouncil. Environment, Housing & Infrastructure Services will ensure these priorities are reflected in our workforce. High-level actions arising from the people strategy are embedded in our Service Improvement Plan and will be monitoredthroughthis.
Page 13
Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level Nationalpolicy context Humanitarian support and resettlement Upcoming PROTECT Legislation Housing to 2040 Local Heat and Energy Efficiency Strategy Energy Efficiency Standard for Social Housing Circular Economy Bill/Deposit Return Scheme Climate Change Act 2019 Homelessness Prevention Legislation Transport (Scotland) Act 2019 / National & Regional Transport Strategies Food and Drink in Schools (Scotland) Amendment Regulations 2021 Cost of living crisis
Page 14
Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level Our local policy context • Our Values describe our promise to our communities, staff, and partners. They guide how we deliver services and make decisions Our Values • Our Council Plan and Community Plan set the strategic framework for our organisation and describe what we want to achieve for Renfrewshire Counciland Community Plans • Brings together existing programmes of work focused on achieving fairness and equity, and tackling the inequalities that exist across Renfrewshire’s communities Fairer Renfrewshire Programme • Sets the direction of travel for measures to support the local economy through coronavirus response, recovery and beyond Economic Recovery • Support the Council’s pledge to tackle climate change, working towards net zero by 2030 Renfrewshire’s Plan for Net Zero • Takes forward projects to deliver Renfrewshire Alcohol and Drugs Commission’s recommendations to reduce drug and alcohol-related harms and promote recovery Alcohol and Drugs Change Programme • Environment, Housing & Infrastructure will support this next phase of the Council’s transformation programme Transformation Programme • Supporting people who arrive in Renfrewshire through the UK and Scottish Governments’ humanitarian resettlement schemes, including asylum and Ukrainian resettlement Support for humanitarian schemes • Renfrewshire is currently experiencing a range of significant supply and demand pressures across the housing sector, in common with the rest of Scotland Housing pressures
Page 15
Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level Our key priorities Improve uptake and provide healthy meals Deliver the objectives and requirements of the Scottish Household recycling charter and Circular Economy scheme Deliver repairs and maintenance to around 12,200 Council housing properties, including re- letting/void properties Deliver the 2023/24 capital investment programme £400 million Housing led investment – new build and maintenance of existing properties as part of our 30 year business plan Helping to keep Renfrewshire safe through the partnership working of the Community Safety Hub Better use of data and technology to improve services performance and delivery Deliver Renfrewshire’s plan for Net Zero Review of public transport for Renfrewshire Supporting the most vulnerable members of our communities, including people experiencing and those threatened by homelessness
Page 16
Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level Our focus for 2023/24 Delivery the Local Heat and Energy Efficiency Strategy (LHEES) by the end of December 2023. Development of a Local Transport Strategyunderpinned by legislative andregulatory responsibilitiesfor delivery of theActive Traveland PublicTransportagendas. Implementation of provisions of the Transport (Scotland) Act 2019 to enhancesocial andeconomic wellbeing, improve environmental outcomesand a focus on health and wellbeing for all. Lead on the “new ways of working model” across the Council's offices to give staff options to work best to deliver for communities. Ensure the proposed Protect Dutyis delivered across the Council once it becomes law. The proposed legislation will ensure parties are prepared, ready to respond and know what to do in the event ofa terrorist attack. Continue to support the Council's variousrefugee and asylum programmesincluding the provision of settled accommodation. Deliver the £400m Housing investment including a £100m Housing-led regeneration programmeacross 8 areas in Renfrewshire. Implement the final year of the five-year RapidRehousing Transition Plan(RRTP).The RRTP details how those who are homeless will be provided withsettled accommodation more quickly; spend reduced time in temporary accommodation and have more access to up-scaled support. Simplify access to specialist income advice for Council Tenants experiencing financial issues to ensure entitlement to benefits and other financial / household assistance schemes are maximised. Support theeconomic regeneration and revitalisation of town centreswith the service having a specific focus on the public realm andtransport access. Deliver the new road infrastructure to support the enhanced links between Paisley Town Centre, Glasgow Airport and the Advanced Manufacturing Innovation District Scotland (AMIDS) and new road bridge over the White Cart River, as part of the £38million Levelling Up Fund . Lead modernisationof business processes and more efficient use of management data, steering the focus of service delivery.
Page 17
Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level Alongside ourService Improvement Plan and progress reporting, we also have a range of key plans, strategies and reports Renfrewshire's Plan for Net Zero Local Housing Strategy Strategic Housing Investment Plan Scottish Social Housing CharterRenfrewshire Prevent Referral Strategy Levelling Up Fund Business Regulation Service Plan Bus Partnership fund Public transport review For Environment, Housing & Infrastructure Services, a wide range of reports are presented to the Infrastructure, Land & Environment Policy Board, the Communities and Housing Policy Board and the Finance, Resources and Customer Services Policy Board. Papers and access to video recordings of past meetings can be found here. Other plans, strategies and reports
Page 18
Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level Appendix: Actions and Performance Indicators relevant to the remit of the Communities and Housing Policy Board
Page 19
Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level Delivering the Council Plan -PLACE What will we do? What difference will we make? When will we do it by? Assess the use of Litter Control Areas across Renfrewshire -to identify sites and land ownership. Officers will be assessing if the use of the Litter Control Areas under the Environmental Protection Act 1990 is the best way to achieve compliance in certain areas of Renfrewshire. 31 March 2024 Implementation of the Anti-Social Behaviour Strategy We will continue to work in partnership to ensure the safety of our neighbourhoods by making Renfrewshire an inhospitable environment for low level criminality or doorstep crime. 31 March 2025 Deliver the key outputs from the 5th year of Renfrewshire’s Rapid Rehousing Transition Plan (RRTP) and ensure the supply of temporary accommodation and lets meets the national and local increase in homelessness. (Council Plan) The RRTP details how those who are homeless will be provided with settled accommodation more quickly; spend reduced time in temporary accommodation and have more access to up-scaled support. 31 March 2024 Deliver any new duties, with partners, in relation to prevention of homelessness We will support partners to assist those in housing need to prevent homelessness, or safely move to settled accommodation when necessary 31 March 2024 Implement revised Housing Asset Management Strategy The revised Housing Asset Management Strategy will update future investment need, compliance and data requirements to ensure the Council meets and maintains recent and future standards. 31 March 2024 Progress Renfrewshire’s Housing-led Regeneration and Renewal programme 31 March 2031 (Council Plan) Over the next 10 years, the £100m Housing Led Regeneration and Renewal programme will deliver modern, high quality, energy efficient, affordable Council housing. 31 March 2031 As part of the new Department, Officers will work together to review the delivery and turnaround of voidproperties across Renfrewshire to minimise times, wherever possible, to allow properties to be re-let. Housing properties within Renfrewshire that have become void and re-let, will be turned around as quickly as possible to ensure an adequate stock of Council properties and maximise rental income. 31 March 2024
Page 20
Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level Delivering the Council Plan -PLACE Performance Indicators Frequency 2021/22 Value Latest Update Latest Value 2023/24 Target Private Water Supplies –100% of type A supplies risk assessed and sampled Annual 100% 2022/23 100% 100% Air Quality -Annual average PM10 value across all continuous monitoring sites Annual 10.2ug/m3 2021/22 10.2ug/m3 18ug/m3 Air Quality -average nitrogen dioxide value of monitoring sites, within AQMA(s) exceeding limits Annual <40ug/m3 2021/22 <40ug/m3 40ug/m3 Percentage of reactive repairs carried out in the last year completed right first time (Housing Services) Annual 85% 2021/22 85% 93% Percentage of Overall Repairs Completed Within Target (Housing Services) Quarterly 93.6% 2021/22 93.6% 95% Average length of time taken to complete non-emergency repairs (days) (Housing Services) Quarterly 14 days 2021/22 14 days 15 days
Page 21
Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level Delivering the Council Plan -ECONOMY What will we do? What difference will we make? When will we do it by? Provide employment, training and apprenticeship opportunities for identified groups of young people in Renfrewshire Young people and people with vulnerabilities will have opportunities to enhance their chances of employment 31 March 2024 Complete the review of animal licence conditions across all licences To modernise and ensure relevant to new licensing requirements 31 March 2024 Deliver The Business Regulation Service Plan The Business Regulation Service Plan details the work to be undertaken by the service, setting out objectives, the resources required and approach to quality assurance in the format and detail required by Food Standards Scotland. 31 March 2024
Page 22
Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level Delivering the Council Plan -FAIR What will we do? What difference will we make? When will we do it by? Liaise with Gypsy/ Travellers who are staying in Transit Sites We will offer advice and assistance with meeting health, education and other needs 31 March2024 Reducing inequalities by ensuring proactive regulatory activities are targeted where they can support the wellbeing or financial security of citizens We will ensure our pro-active regulatory activities are targeted where they can make the most improvement to children and families, e.g. ensuring the safety of low-cost items, conducting pricing and metrology checks and food sampling. Partnership activities will raise awareness of rights, or emerging issues. 31 March 2024 Work with partners on national Serious Organised Crime and CONTEST (Prevent) agendas This will ensure a joined up, co-ordinated approach to dealing with serious organised crime and threats of terrorism. 31 March 2024 Deliver the Action Plan outcomes outlined in the Tenant Participation Strategy 2022-2027 The new Tenant Participation Strategy takes account of the changing context we are working in and the opportunity to modernise and enhance our approach to customer engagement, and which aligns with our Council Digital Strategy. 31 March 2027 Ensure effective participation and support for all refugee programmes. Provide support and assistance across all relevant refugee resettlement programmes. 31 March 2024 Fully implement the improvements to our Sheltered Housing and Health & Well Being Service As well as rolling this out to older tenants living in amenity housing, we will offer access to health and wellbeing initiatives to homeless applicants and housing support service users. 31 March 2024 Ensure proposed Protect Duty is delivered across the Council The proposed legislation will ensure parties are prepared, ready to respond and know what to do in the event of an attack. Legislation for the proposed duty will be brought forward as soon as parliamentary time allows and it will apply across the whole of the UK. After UK legislation has been enacted Performance Indicators Frequency 2021/22 Value Latest Update Latest Value 2023/24 Target Average time from household presenting themselves as homeless to completion of duty (number of weeks) Quarterly 22.5 2022/23 21.74 26
Page 23
Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level Delivering the Council Plan -GREEN What will we do? What difference will we make? When will we do it by? Supporting the local economy towards Net Zero; ensuring proper and informed consumer choice, both through effective advice and regulation. We will ensure a fair marketplace by both supporting new businesses in the green sector and investigating claims around energy efficiency and greenwashing. Citizens will be empowered to make green choices, and to spot potential misleading claims in the emerging sector. 31 March 2024 Deliver the Energy Efficiency Standard for Social Housing post-2020 (EESSH2) milestones (The Scottish Government is reviewing EESSH2 to strengthen and realign thestandard with the target for net zeroheat inhouses from2040, as set out in theClimate Change Update, theHeat in Buildings Strategy,and theHousing to 2040 Route Map- whilst the review isunderway, The Scottish Housing Regulator will continue to gather data on EESSH1 compliance ) (Council Plan) EESSH2 aims to improve the energy efficiency of social housing in Scotland. This will help reduce fuel poverty and ensure warm, high quality, affordable, low carbon homes and a housing sector that helps to establish a successful low carbon economy across Scotland. On hold whilst review is underway Performance Indicators Frequency 2021/22 Value Last Update Latest Value 2023/24 Target Percentage of Council housing stock which meets the Scottish Housing Quality Standard Annual 57% 2022/23 68.3% 100% Percentage of homes meeting the EESSH 2020 standard Annual 78.4% 2022/23 85.1% 95%
Page 24
Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level Delivering the Council Plan –LIVING OUR VALUES What will we do? What difference will we make? When will we do it by? Provide our employees with the appropriate support to manage their attendance, health and wellbeing Sickness absence levels and costs will be minimised 31 March 2024 Implement the next phase of transformation as part of Right for Renfrewshire (Council Plan) The service will play its role in delivering cross cutting change 31 March 2024 Better use of data and technology to improve services performance and delivery Service delivery is improved, and resources allocated more efficiently and effectively 31 March 2024 Engage and participate in trauma informed and responsive Renfrewshire programme. We understand what trauma is, and how it affects people, so we will now work differently:Learning and working together to co-create fair and helpful collaborations to support healing and recovery with people affected by trauma.Progress towards and achievement of improvement outcomes for people, systems and services as detailed of five strategic themes and outcomes in trauma-informed and responsive Renfrewshire programme 31 March 2024
Page 25
Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level Delivering the Council Plan –LIVING OUR VALUES What will we do? What difference will we make? When will we do it by? Embed new approaches to staff communication and engagement across all areas of the service Staff will have greater opportunities to input to the future operation of the service 31 March 2024 Ensure robust and up to date business continuity arrangements are in place Services will be able to identify critical functions and the resources required to recover from disruptive events. 31 March 2024 Embed the enquiry systems for public and elected members across Environment, Housing & Infrastructure services Services will be able to identify emerging issues and provide an efficient and timeous enquiry system 31 March 2024 Review Health & Safety and Risk Assessments Health and Safety and Risk Assessment are managed more effectively 31 March 2024 Ensure robust financial monitoring Services will be able to monitor and plan their resources more efficiently 31 March 2024 Review and maintain continuous improvement frameworks Quality assurance will be undertaken; actions from the Best Value Audit report delivered, health & safety, staff and customer service accreditations maintained 31 March 2024 Support the Council in developing New Ways of Working (Council Plan) This will improve the accessibility and equipment in our workspaces and meeting rooms, as well as improvements in technology to improve collaborative working 31 March 2024
Page 26
Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level Delivering the Council Plan –LIVING OUR VALUES Performance Indicator Frequency 2021/22 Value Latest Update Latest Value 2023/24 Target Average number of work days lost through sickness absence per employee (FTE) (cumulative) Quarterly This is a new indicator for 2023/24 covering the new service % of members enquiries completed within timescale Quarterly N/A 2022/23 92.6% 90% % of front line resolutions dealt with within timescale Quarterly N/A 2022/23 82.5% 85% % of complaint investigations completed within timescale Quarterly N/A 2022/23 91.6% 85% % of FOI requests completed within timescale Quarterly N/A 2022/23 97.7% 100% Training –Percentage of staff training undertaken in relation to qualifications(Public Protection) Quarterly 100% 2022/23 100% 100% Gross rent arrears (all tenants) as at 31 March each year as a percentage of rent due for the reporting year. Quarterly 8% 2022/23 9.28% 7.5% Rent collected as percentage of total rent due in the reporting year. Quarterly 98.2% 2022/23 100% 98% Average length of time taken to re-let properties in the last year (in days) Quarterly 66 2022/23 60.59% 53 Percentage of rent loss due to voids Quarterly 2% 2022/23 1.86% 1.8%
Page 27
Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level Delivering the Council Plan –Cross cutting theme What will we do? What difference will we make? When will we do it by? E,H&I will work towards keeping The Promise By creating a team of Promise keepers we will ensure that care experienced children and young people grow up loved, safe and respected 31 March 2024 IMPROVING OUTCOMES FOR CHILDREN AND FAMILIES ‘Across all of our work and all of our efforts, we hope for loving and happy lives for Renfrewshire’s children –working together to get it right for children, families and communities –protecting, learning, achieving and nurturing. Every priority of this Council Plan willcontribute to improving the lives of Renfrewshire’s children and their families. It is our fundamental duty as an organisation and our shared responsibility as citizens of this place to ensure that our children inherit a Renfrewshire where their wellbeing is nurtured, their futures are bright, and their environment is safe and healthy.’
Page 28
Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level Environment, Housing & Infrastructure Services Service Improvement Plan 2023 –26 For more information, please contact: douglas.morrison@renfrewshire.gov.uk