SIP Covering Report October 2025 - Report
Renfrewshire Council · 28 October 2025
Back to Communities and Housing Policy Board — 28 October 2025 and its agenda
Text extracted from the council's PDF. Layout and reading order may differ from the original.
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PUBLIC ___________________________________________________________________ To: Communities and Housing Policy Board On: 28 October 2025 ___________________________________________________________________ Report by: Director of Environment, Housing, and Infrastructure ___________________________________________________________________ Heading: Environment, Housing, and Infrastructure – Service Improvement Plan 2025-28 Mid-Year Monitoring Report ___________________________________________________________________ 1. Summary 1.1 The Environment, Housing and Infrastructure Service Improvement Plan 2025- 2028 was approved by the Communities and Housing Policy Board on 13 May 2025. The plan sets out the priorities for the development of the service over a three-year period. 1.2 The Service Improvement Plan is part of a suite of documents which describe the strategic direction of the Service and the Council, and also includes the Council Plan, Community Plan, Risk Management Plan and the Workforce Plan. 1.3 The Service Improvement Plan sets out the actions which will ensure continuous improvement across the service and the performance indicators which ensure the impact can be measured. These reflect the priority themes of the new Council Plan which was approved by Council on 29 September 2022. 1.4 This report contains details of Environment, Housing and Infrastructure performance and achievements over the period 1 April 2025 to 30 September 2025. The main purpose of the report is to provide: • details of the key achievements of the service over the period. • a progress update on implementing the action plan linked to the 2025-28 Service Improvement Plan. • an assessment of performance in relation to the service scorecard of core performance indicators; and • an overview of priorities for the service over the next six months. 1.5 Over the past six months, the service has made good progress in delivering positive outcomes for Renfrewshire and its residents.
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PUBLIC 1.6 To complement the six-monthly update on the Service Improvement Plan, a Service Update report will be presented to each cycle of the Communities and Housing Policy Board. This report will provide an overview of key service activities, an operational performance update on the services and key projects and updates on any other relevant changes to service areas covered within the remit of the Board. ___________________________________________________________________ 2. Recommendations It is recommended that the Communities and Housing Policy Board: 2.1 Note the contents of this report, including updated performance information and progress to date on delivering the actions contained within the Environment, Housing, and Infrastructure - Service Improvement Plan. _________________________________________________________ 3. Background 3.1 The Service Improvement Plan is a comprehensive statement of the outcomes the service aims to achieve, and the actions it will take to achieve these. It fits within the wider planning framework of the Council by taking account of Community Planning themes and Council priorities as set out in the new Council Plan. It enables elected members to have oversight of developments within the service and to consider and develop policy options which reflect customer need and resource availability. The Service Improvement Plan also provides a mechanism by which elected members can evaluate the performance of the service. The appendix to the plan contains an action plan and performance indicators against which progress can be measured. This mid-year monitoring report provides an update on progress against the 2025-2028 Plan. 3.2 Section 4 of this report gives details of service activity and achievements over the period 1 April 2025 to 30 September 2025. Section 5 discusses actions delayed or cancelled since the Service Improvement Plan was approved. Section 6 provides a narrative on performance against the scorecard included as appendix 1, section 7 highlights the main priorities of the service over the next six months. 3.3 An outturn report detailing full-year performance will be brought before this board in spring 2026. ___________________________________________________________________ 4. Service Update and Key Achievements 1 April 2025 to 30 September 2025 4.1 Housing Services • Positive progress is being made across all areas of the Housing-led Regeneration and Renewal Programme within the agreed timeline for works scheduled in year 4 of this 10-year programme.
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PUBLIC • The acquisition and rehousing strategy is performing as planned and various phases of demolition are being taken forward as blocks become fully council owned and vacant. • The percentage of stock meeting SHQS has increased significantly to 80.02% in 2024/25 from 68.6% in 2023/24. • New rent charging policy for temporary accommodation which was approved by Policy Board in January 2025 has been implemented from April 2025. • The findings from the independent assessment of MyLA (MyLife Ahead) project has been reviewed, Complex Cases Working Group (which was established via MyLA) continues to meet, and discussions now taking place during August and September with Alcohol & Drug Partnership on how to build upon the success of MyLA, and any funding opportunities. • Each of the four Local Area Housing Teams now has a trained “super- user” in place to support Housing Officers in using the Anti-Social Behaviour (ASB) app. Guidance has been issued covering key areas including: • Criteria for use • Managing customer expectations • Handling audio/visual images The guidance has been developed in consultation with Legal Services. All elected members attended the demonstration on 8th September 2025. The Council’s website has been updated to reflect this. • Stock of temporary accommodation has been increased in response to demand pressures, and the letting target is being met. Renfrewshire’s Rapid Rehousing Transition funding continues to be utilised to deploy staff to assist with resettlement from temporary to settled accommodation, and upscaling of the use of the Housing First approach. • Care Inspectorate registration for Refugee Resettlement team has been achieved. • We are continuing to deliver the Action Plan outcomes outlined in the Tenant Participation Strategy 2022-2027, with the following results: • The new Quality Circle focusing on Estate Management has undertaken six inspections. • The Tenant Scrutiny Panel has completed an exercise on TRA funding. • A new TRA has been established in Paisley; and • We have acquired a further three hand-held devices to assist tenants with the Quality Circle inspections. • A review of all lockups has been undertaken, and initial proposals are the subject of a separate report to this meeting of the Policy Board.
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PUBLIC • We are continuing to work in partnership with teams across the Council to expand the Neighbourhood Environment Trainee Teams and have increased capacity from 2 squads to 4. 4.2 Public Protection • Exploring the expansion of solar PV and other renewables on council buildings is now approved as part of a 25/26 Climate Capital Programme. Energy Team is currently liaising with procurement as a first step in the project. • The Single Use Vapes ban came into force on Sunday 1 June 2025. While the legislation imposes no statutory duty on the Authority, Officers from Trading Standards contacted all 240 approximately registered suppliers of vapes in the area with email advice and followed up any ‘bouncebacks’ (current email addresses are mandatory aspect of registration). This includes online sellers, and cash and carries. • To date 6 complaints have been received and none have been found to be justified upon investigation. Compliance levels therefore appear to be high, with these requirements is now ‘business as usual’, and implementation is considered complete. • The Carbon Management Plan is 90% complete and will be submitted to the ILE Board in November 2025 with the final project details for each service area. • There are currently several Officers completing training: • one to qualify as an Environmental Health Officer, • one as a Food Safety Officer and • two others who are undertaking training to complete the Modern Apprentice in Regulatory Services qualification. 5. Areas where actions have been delayed or cancelled. 5.1 As detailed in Appendix 1. • We will deliver any new duties with partners in relation to prevention of homelessness following the introduction of the new Housing (Scotland) Act during 2025/26, and this will include new duties in relation to homeless prevention. This legislation has still to be enacted by the Scottish Government. • New animal licensing requirements have not been progressed to date by the Scottish Government. Officers are continuing to review and modernise where appropriate, conditions on animal licenses to ensure these remain fit for purpose and in accordance with relevant legislation and guidance. • We are awaiting final approvals for Howwood Road Area (70 units) from Scottish Water, prior to commencement on site.
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PUBLIC 6. Progress against performance measures 6.1 Environment, Housing, and Infrastructure Services reports on 22 performance indicators, 9 are reported annually and 13 reported quarterly. This report contains data pertaining to Quarter 1 and Quarter 2 of 2025 with annual figures referring to 2024/25. 6.2 The following indicators show areas which are currently performing better than their respective targets. • The average length of time taken to complete non-emergency repairs continues to improve. For Q2 it was an average of 6.1 days, which is an improvement from Q1 and also an improvement on the overall figure for 2024/25 which was 6.9 days. • Average length of time taken to re-let properties in the last year (in days) continues to improve. For Quarter 2 it was 30.1 days which is an improvement from Quarter 1 and also an improvement on the overall figure of 2024/2025 which was 37 days. • Percentage of rent loss due to voids for Q2 was 0.92% which continues to be better than the target of 1.5%. • In the first six months of 2025/26 Environment, Housing & Infrastructure received 4,934 elected member enquiries of which 87%% were responded to within timescale. This was against a target of 85%. 6.3 The following Performance indicators are showing as areas which are not on target. • In the first six months of 2025/26 Environment, Housing & Infrastructure received 5,240 front line resolutions of which 68% were responded to within timescale. • In the first six months of 2025/26, Environment, Housing & Infrastructure received 289 investigations of which 56% were responded to within timescale. 7. Priorities over the next six months 7.1 Housing Services • There is ongoing work on the housing repairs operating model. • We will continue to ensure effective participation and support for all refugee programmes.
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PUBLIC • Implement NEC Housing Management System as part of the Housing Innovations Project in 2 phases. Phase 1 will comprise of Rents, Service Charges, Allocations, Tenancy Management, ASB, Customer Relationship Management, Customer Services, Property Lifecycle, Servicing and Support Services modules. • Deliver the key outputs from the 7th year of Renfrewshire’s Rapid Rehousing Transition Plan (RRTP) and ensure the supply of temporary accommodation, provision of support to those in need, and the number of social rented housing lets meets the homeless pressures and the Council plays its part in relation the provision of accommodation in response to changes in national migration and resettlement policies and programmes. We will continue to use RRTP funding to deploy staff to assist with resettlement from temporary to settled accommodation, and upscaling of the use of the Housing First approach. • We will continue investment in current housing stock for 2025/26, which includes: • Kitchen, bathroom, and rewiring replacement – 600 properties • Window and door improvement programme – 250 properties • Heating renewals – 750 properties • External improvements – 500 • Continue to progress with year 4 of the 10-year Housing-led regeneration programme. • Officers are progressing to deliver the Action Plan outcomes outlined in the Tenant Participation Strategy 2022-2027. We anticipate the Strategy will be complete by December 2027. • Year 2 of the stock condition survey is scheduled to be completed by May 2026. • Stakeholder and public consultation responses on the Strategic Housing Investment Plan will be considered, and a finalised version will be presented to the Board on 28th October 2025. • Officers from both Housing Services and the Chief Executive’s service are working with COSLA to develop a new online participatory budgeting platform that will be used to assist in the delivery of environmental and neighbourhood projects. Elected member and staff briefing sessions are being prepared for roll out over the coming weeks. The initial funding allocation for 2025/26 has been divided across the four local area housing teams to encourage participation across Renfrewshire. Further updates will be reported to the Communities and Housing Policy Board as this fund develops.
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PUBLIC 7.2 Public Protection • We will implement full recycling facilities within Renfrewshire House. Sustainability Team is progressing with scoping of work required including completing a bin audit within Renfrewshire House and liaising with key colleagues including Facilities Management and Procurement. • We will continue to explore the expansion of solar PV and other renewables on council buildings is now approved as part of a 25/26 Climate Capital Programme. Energy Team is currently liaising with procurement as a first step in the project. • Developing Climate Change Impact Assessments process across appropriate projects. Currently being piloted across a number of Project Management Unit led projects to help inform further development of the process and criteria prior to being finalised and rolled out across the Council. • We are currently reviewing our current approach to dog fouling enforcement and use community engagement and data to map out ‘hot spots’ to target enforcement in addition to the awareness campaign which is being developed with input from our Marketing team and new signage to be used within advertising space over the coming months to highlight dog fouling issues. • Deliver a programme of enhanced operational environmental and community support activities for environment and place. • The Energy Team is liaising with procurement as a first step to expansion of solar PV and other renewals on council buildings as part of the 2025/2026 Climate Capital Programme. • We are developing the following strategies and plans: • Renfrewshire’s Adaptation Plan • Renfrewshire’s Circular Economy Strategy • Renfrewshire Council’s Carbon Management Plan (CMP) • A part of our cross-cutting theme EHI will work towards Keeping The Promise and support our Care Experienced Community. ___________________________________________________________________ Implications of the Report 1. Financial -The Service Improvement Plan highlights resourcing pressures arising from increasing demand for services and the current financial environment. 2. HR & Organisational Development – The Service Improvement Plan also highlights workforce development and wellbeing considerations.
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PUBLIC 3. Community/Council Planning – The report details a range of activities which reflect Council and Community Planning themes and direct link to the delivery of the Council Plan. 4. Legal – none. 5. Property/Assets – none. 6. Information Technology – Service Improvement relating to information technology are key enablers of service improvement and modernisation and support service – level and corporate objectives. 7. Equality & Human Rights - The Recommendations contained within this report have been assessed in relation to their impact on equalities and human rights. No negative impacts on equality groups or potential for infringement of individuals’ human rights have been identified arising from the recommendations contained in the report. If required following implementation, the actual impact of the recommendations and the mitigating actions will be reviewed and monitored, and the results of the assessment will be published on the Council’s website. 8. Health & Safety – none. 9. Procurement – none. 10. Risk– Risks related to the delivery and management of services are regularly monitored and included in Renfrewshire Council’s Corporate and Strategic Risk Registers. 11. Privacy Impact – none. 12. Climate Risk – A section of the actions and performance indicators within the SIP covers the ‘Green’ theme of Renfrewshire’s Council Plan which highlights activities across the Council to tackle climate change. 13. Children’s Rights – none. 14. Cosla Policy Position – none. ___________________________________________________________________ List of Background Papers: Communities and Housing Policy Board, 13 May 2025, Agenda Item 4: “Environment, Housing and Infrastructure – 2025-2028 Service Improvement Plan” ___________________________________________________________________ Author: Gordon McNeil, Director of Environment, Housing and Infrastructure, Email: gordon.mcneil@renfrewshire.gov.uk
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level ENVIRONMENT, HOUSING AND INFRASTRUCTURE SERVICES SERVICE IMPROVEMENT PLAN 2025-2028 Six monthly progress update October 2025 Communities and Housing Policy Board
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level WELCOME TO OUR SIX-MONTHLY UPDATE • This update reflects on the first six months of our Service Improvement Plan, highlighting areas where we are already making progress and some areas we want to focus on more, perhaps because performance isn’t moving in the direction we anticipated or because of other pressures or factors that makes this even more of a priority for us. • The following pages shine a spotlight on some great projects or practice and highlight areas where we’d like to improve or develop further. At a service level, there is a stronger focus on some of the Council Plan Strategic Outcomes than others. Towards the end of this document, you’ll find a full update against all the actions and performance indicators we use to measure progress. • We report on 22 performance indicators, 9 are reported annually and 13 reported quarterly. This report contains data pertaining to Quarter 1 and Quarter 2 of 2025/26 with annual figures referring to 2024/25.
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level ABOUT US This update covers the Environment, Housing and Infrastructure service areas within the remit of the Communities and Housing Policy Board. These are: • Housing Services • Responsibilities include: • As at, 31 March 2025 the housing stock being managed is 12,078 • Providing services to Council tenants, alongside housing advice and support • Assisting homeless people and those threatened with homelessness • Ensuring people have safe and healthy places to live Public Protection • Responsibilities include: • Regulatory and Public Protection services including partnership working with police, fire and other multiagency partners • Helping to keep people safe through the Community Safety Hub • Safeguarding the public and protecting consumers through Trading Standards and Environmental Health Civil Contingencies • Responsibilities include: • Providing support to all services across the Council to ensure they have robust arrangements in place for the continued delivery of essential services in the event of significant incidents such as disruptive weather or widespread power outage. • Civil Contingencies service has provided emergency planning for Renfrewshire, and on behalf of East Renfrewshire, Inverclyde and West Dunbartonshire council areas
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level DELIVERING THE COUNCIL PLAN Place Green • The first 6 months of this financial year has seen a further increase in homelessness with 13% more homeless applications compared to the same period last year. This increase in applications is understandably again presenting significant challenges in terms of the provision of temporary accommodation. • The homeless services are working closely with local area housing teams and Registered Social Landlords to match applicants to suitable tenancies as quickly as possible. • Positive progress is being made across all areas of the Housing-led Regeneration and Renewal Programme within the agreed timeline for works scheduled in year 4 of this 10- year programme. The acquisition and rehousing strategy is performing as planned and various phases of demolition are being taken forward as blocks become fully council owned and vacant. • The percentage of stock meeting SHQS has increased significantly to 80.02% in 24/25 from 68.6% in 23/24. • We will implement full recycling facilities within Renfrewshire House. Sustainability Team is progressing with scoping of work required including completing a bin audit within Renfrewshire House and liaising with key colleagues including Facilities Management and Procurement. • Exploring expansion of solar PV and other renewables on council buildings is now approved as part of a 25/26 Climate Capital Programme. Energy Team is currently liaising with procurement as a first step in the project.
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level PLACE: WORKING TOGETHER TO ENHANCE WELLBEING ACROSS COMMUNITIES Achievements Priorities and areas for improvement • The new rent charging policy for temporary accommodation has been implemented from April 2025 • The Complex Cases Working Group (which was established via MyLA) continues to meet, and discussions now taking place during August and September with Alcohol & Drug Partnership on how to build upon the success of MyLA, and any funding opportunities. • Each of the four Local Area Housing Teams now has a trained “super-user” in place to support Housing Officers in using the Anti Social Behaviour (ASB) app. The Council’s website has been updated ensuring transparency and confirms that the system is being used overtly in line with agreed procedures. • A review of all lockups has been undertaken and initial proposals are the subject of a separate report to this meeting of the Policy Board. • The new Housing (Scotland) Act will be introduced during 2025/26, and this will include new duties in relation to homeless prevention. This legislation has still to be enacted by the Scottish Government. • There is ongoing work on the housing repairs operating model.
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level ECONOMY: BUILDING AN INCLUSIVE, GREEN AND RESILIENT ECONOMY Achievements Priorities and Areas for Improvement • Work in partnership with teams across the Council to expand the Neighbourhood Environment Trainee Teams - increasing capacity from 2 squad to 4. • New animal licensing requirements have not been progressed to date by the Scottish Government. Officers are continuing to review and modernise where appropriate, conditions on animal licenses to ensure these remain fit for purpose and in accordance with relevant legislation and guidance. The Single Use Vapes ban came into force on Sunday 1 June 2025. • While the legislation imposes no statutory duty on the Authority, Officers from Trading Standards contacted all 240 approximately registered suppliers of vapes in the area with email advice and followed up any ‘bouncebacks’ (current email addresses are mandatory aspect of registration). This includes online sellers, and cash and carries.’ • To date 6 complaints have been received and none have been found to be justified upon investigation. Compliance levels therefore appear to be high, with these requirements is now ‘business a usual’, and implementation is considered complete.
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level FAIR: NURTURING BRIGHT, HAPPY AND HEALTHY FUTURES FOR ALL Achievements Priorities and areas for improvement • Care Inspectorate registration for Refugee Resettlement team has been achieved. • Ensure effective participation and support for all refugee programmes. Delivering the Action Plan outcomes outlined in the Tenant Participation Strategy 2022‐2027. The new Quality Circle focusing on Estate Management has undertaken six inspections; The Tenant Scrutiny Panel has completed an exercise on TRA funding; A new TRA has been established in Paisley; and We have acquired a further three hand-held devices to assist tenants with the Quality Circle inspections. • We will now monitor the effectiveness and popularity of Digital Noticeboards the new method for keeping tenants informed • Implement NEC Housing Management System as part of the Housing Innovations Project in 2 phases. Phase 1 will comprise of Rents, Service Charges, Allocations, Tenancy Management, ASB, Customer Relationship Management, Customer Services, Property Lifecycle, Servicing and Support Services modules • The project remains on target, workshops and solution design/build are largely complete as anticipated by end of September 2025. • Reconfiguration of letters (c200) to be built within NEC Housing has commenced; and integrations to software systems continues to progress well. • New Training Manager in post from September 2025 and work has commenced for Training Needs Analysis (TNA) to be in place for all system users.
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level GREEN: LEADING RENFREWSHIRE TO NET ZERO • The Carbon Management Plan is 90% complete and will be submitted to the ILE Board in November 2025 with the final project details for each service area. • The full recycling facilities within Renfrewshire House will be implemented. Sustainability Team progressing with scoping of work required including completing a bin audit within Renfrewshire House and liaising with key colleagues including Facilities Management and Procurement. • Exploring expansion of solar PV and other renewables on council buildings. This is now approved as part of a 25/26 Climate Capital Programme. Energy Team is currently liaising with procurement as a first step in the project. • Develop Climate Change Impact Assessments process across appropriate projects. Currently being piloted across a number of Project Management Unit led projects to help inform further development of the process and criteria prior to being finalised and rolled out across the Council. Achievements Priorities and areas for improvement • The percentage of stock meeting SHQS has increased significantly to 80.02% in 24/25 from 68.6% in 23/24.
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level Priorities and areas for improvement Living our Values: making a difference together Achievements • We continue to maintaining the commitment to eradicating youth homelessness, aligning with strategic priorities and local initiatives. • There are 380 Renfrewshire Promise Keepers across the network, and we are continuing to raise awareness and promote awareness of The Promise across homeless and housing services, embedding/aligning its principles where appropriate. • Public Protection - There are currently several Officers completing training • one as a Food Safety Officer and • two others who are undertaking training to complete the Modern Apprentice in Regulatory Services qualification • Our new Environmental Health Officer qualified in October 2025. • Direct support by the EHI senior leadership Team to the Renfrewshire Promise Team. • Ongoing support for Renfrewshire’s Promise Approach through active participation in: Renfrewshire’s Promise Oversight Group Relevant workstreams and strategic groups. • The service has continued collaboration with partners to develop tailored, affordable Housing Pathways for Care Experienced young people. • Actively raise awareness of Renfrewshire’s Promise Keeper Network and Renfrewshire’s Language Policy. • Encouraged team-wide completion of The Promise i-learn module across EHI. • Supported council-led initiatives to recruit Care Experienced young people, including: The Guaranteed interviews for Care Experienced applicants meeting essential criteria.
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level ACTIONS AND INDICATORS C&H Policy Board October 2025
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level DELIVERING THE SERVICE IMPROVEMENT PLAN– PLACE What we will do Due Date Status Progress Update The new Housing (Scotland) Act will be introduced during 2025/26, and this will include new duties in relation to homeless prevention. March 2026 This legislation has still to be enacted by the Scottish Government. Continuing to meet the challenges of the local/ national pressures around homelessness. March 2026 Regular updates provided to Policy Board on the measures being taken in relation to lets to homeless applicants, the establishment of new temporary accommodation and the support being provided to homeless applicants. A detailed report on progress and the key challenges for the Council and partners is being submitted to Policy Board in October 2025. Implement new rent charging policy for temporary accommodation April 2026 New policy implemented from April 2025 Review the findings from independent assessment of MyLA (My Life Ahead) project, and ensure the lessons learned are incorporated in the support provided to those whose settled housing may be affected by drug / alcohol use. March 2026 Evaluation has been reviewed, Complex Cases Working Group (which was established via MyLA) continues to meet, and discussions now taking place during August and September with Alcohol & Drug Partnership on how to build upon the success of MyLA, and any funding opportunities. Deliver the key outputs from the 7th year of Renfrewshire’s Rapid Rehousing Transition Plan (RRTP) and ensure the supply of temporary accommodation, provision of support to those in need, and the number of social rented housing lets meets the homeless pressures and the Council plays its part in relation the provision of accommodation in response to changes in national migration and resettlement policies and programmes. March 2026. Stock of temporary accommodation being increased in response to demand pressures, and lettings target being met. Continuing to use RRTP funding to deploy staff to assist with resettlement from temporary to settled accommodation, and upscaling of the use of the Housing First approach. Policy Board regularly updated, with further progress report being submitted in October.
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level What we will do Due Date Status Progress Update Further develop training and communications on the ASB App based on learning from the pilot project and extend use across all Local Area Housing Teams. June 2025 Each of the four Local Area Housing Teams now has a trained “super-user” in place to support Housing Officers in using the Anti Social Behaviour (ASB) app. The Council’s website has been updated ensuring transparency and confirms that the system is being used overtly in line with agreed procedures. The revised Housing Asset Management Strategy will be presented to the Communities and Housing Policy Board this year. The Housing Asset Management Strategy is currently being reviewed and will be brought to a future meeting of the policy board for approval. Draft asset management strategy and action plan has been completed and will be presented at the October board. Ongoing work on the housing repairs operating model. Review to be completed in 2025. Actions may continue beyond this timescale There is ongoing review on the housing repairs operating model. DELIVERING THE SERVICE IMPROVEMENT PLAN– PLACE
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level What we will do Due Date Status Progress Update Investment in current housing stock including for 2025/26 • Kitchen, bathroom, and rewiring replacement – 600 properties • Window and door improvement programme – 250 properties • Heating renewals – 750 properties • External improvements – 500 March 2026 180 properties have been completed to date by contractors and Building Services. Poor performance has resulted in Housing closing their contract with Bell Group who failed to complete the target outputs. 370 properties have benefitted from replacement windows in regeneration areas and across the wider authority. Further installations are continuing. 111 Boiler/heating installs have been completed by Building Services and contractors to date. 234 properties have had external improvements completed in their property to date DELIVERING THE SERVICE IMPROVEMENT PLAN– PLACE
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level What we will do Due Date Status Progress Update Howwood Road (70 units) and Gallowhill (65 units) new build developments on site and underway March 2026 Statutory approvals are now in place at Gallowhill which enabled a site start on the 4 August 2025. We are still awaiting final approvals for Howwood Road Area prior to commencement on site. Continue with year 4 of the 10-year Housing-led regeneration programme. March 2026 Overall, the ten-year programme is running as per the agreed timeline with the exception of the Ferguslie/Broomlands area, where the delivery of the newbuild homes on the cleared Carbrook Street site has had to be retendered. Owner acquisitions are progressing well with 64 of the 89 privately owned properties identified for acquisition for demolition now within Council ownership. A further 13 owners have agreed to the sale of their properties and are with legal services to conclude. Tenant Rehousing programmes and demolition of vacant blocks is progressing well across each area as per the delivery timeline set out. Several neighbourhood pop up events have taken place in the Auchentorlie and Howard Street areas and further events are being planned for each of the other regeneration areas in line the project delivery timeline. Officers will work together to review the delivery and turnaround of void properties across Renfrewshire to minimise times, wherever possible, to allow properties to be re-let. The Single Voids Team pilot has been extended until 31st March 2026 Performance against targets for 2024–2026 is so far: Void rent loss (excluding Homeless Persons’ Units) reduced from 4.45% to 2.93% (target 2.75%) – success rate 89%; Void numbers reduced from 518 to 350 (target 227) – success rate 57%; and Turnaround time reduced from 50.40 to 30.49 (target 45.00) – success rate 100% Review our current approach to dog fouling enforcement and use community engagement and data to map out ‘hot spots’ to target enforcement March 2026 Planned days of action have been taking place over recent months to focus on dog fouling and these will continue for the rest of the year. Staff across Public Protection are supporting this work. The awareness campaign is being developed with input from our Marketing team and new signage will be used within advertising space over the coming months to highlight dog fouling issues. DELIVERING THE SERVICE IMPROVEMENT PLAN– PLACE
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level What we will do Due Date Status Progress Update A review of Council owned lock ups and associated policy and procedures is being undertaken Ongoing review of the Council’s owned lock- up estate, Consultation is expected to be undertaken in late Spring/early summer 2025, and a plan for the implementation will be prepared A review of all lock-ups has been undertaken. Initial proposals for the retention / demolition of lock-ups are being further reviewed for presentation to a future Communities and Housing Policy Board. This Board report will also consider a proposal to review rent levels based on a Business Plan for lockups that has been developed. A lockups policy has been drafted and will also be covered in the report. Through the HRA, £600k will be used for Participatory Budgeting for environmental and neighbourhood projects. This will be split with £150k for each of the local area housing teams The Participatory Budgeting will be utilised over the next 3 years. The full details of this initiative will be developed and brought to the Policy Board for approval prior to implementation Officers from both Housing Services and the Chief Executive’s service are working with COSLA to develop a new online participatory budgeting platform that will be used to assist in the delivery of environmental and neighbourhood projects. Elected member and staff briefing sessions are being prepared for roll out over the coming weeks. The initial funding allocation for 2025/26 has been divided across the four local area housing teams to encourage participation across Renfrewshire. Further updates will be reported to the Communities and Housing Policy Board as this fund develops. DELIVERING THE SERVICE IMPROVEMENT PLAN– PLACE
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level Indicator Current Status 2024/25 2025/26 Q1 Q2 Explanation of performance Value Target Target Value Value Private Water Supplies – 100% of type A supplies risk assessed and sampled 100% 100% 100% Not measured for quarters Not measured for quarters All regulated private water supplies have been sampled and risk assessed as is required by the Regulations during the year Air Quality - Annual average PM10 value across all continuous monitoring sites 13.2ug/m3 18ug/m3 18ug/m3 Not measured for quarters Not measured for quarters The average value is significantly below the target for the year. Air Quality - average nitrogen dioxide value of monitoring sites, within AQMA(s) exceeding limits 0ug/m3 40ug/m3 40ug/m3 Not measured for quarters Not measured for quarters There were no exceedances of the target value of 40ug/m3 at any monitoring location and as this has been the case for several years, all AQMAs across Renfrewshire have now been revoked. DELIVERING THE SERVICE IMPROVEMENT PLAN– PLACE
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level Indicator Current Status 2024/25 2025/26 Q1 Q2 Explanation of performance Value Target Target Value Value Percentage of reactive repairs carried out in the last year complete right first time (Housing) 90.1% 93% 93% Not measured for quarters Not measured for quarters The value for 2024/2025 is slightly below target of 93% Percentage of Overall Repairs Completed Within Target (Housing Services) 93.2% 95% 95% 93.36% 94.24% Please note this is 5-month position and just under annual target. Average length of time taken to complete non-emergency repairs (days) (Housing Services) 6.9 days 15 days 15 days 6.68 days 6.1 days This indicator has improved since year end. Please note this is 5-month position. Average time from household presenting themselves as homeless to completion of duty (number of weeks) 21.96 weeks 26 26 21.38 weeks 22.51 Similar to the national picture the demand for Homeless Services in Renfrewshire remains consistently high, however Renfrewshire Council are continuing to deliver on their commitment to allocate 55% of their lets to Homeless families, but due to increasing demand we expect to the time to conclude duty to come under increasing pressure in the short to medium term. DELIVERING THE SERVICE IMPROVEMENT PLAN– PLACE
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level DELIVERING THE SERVICE IMPROVEMENT PLAN – ECONOMY What we will do Due Date Status Progress Update Work in partnership with teams across the Council to expand the Neighbourhood Environment Trainee Teams - increasing capacity from 2 squad to 4. June 2025 The Neighbourhood Environmental Training Team (NETT) is now fully operational following the successful expansion from two to four squads earlier this year. A new shift pattern has been implemented, enabling seven-day service delivery across neighbourhoods. This enhancement has significantly improved visibility, responsiveness, and overall impact within our communities. An initial review is scheduled for mid August to evaluate the progress of the service expansion. The review will focus on: • Identifying early benefits • Highlighting any challenges • Gathering insights from implementation Feedback will be collected from officers, key services, and tenants as part of this process to ensure a well-rounded evaluation. An award application has been submitted to COSLA on behalf of the NETT under the category of ‘Improving Partnership Working’. This submission highlights the strong collaboration between Housing Services, Neighbourhood Services, and Invest in Renfrewshire, showcasing how these teams have worked together effectively to improve outcomes for the local community. Complete the review of animal license conditions across all licences March 2026 New animal licensing requirements have not been progressed to date by the Scottish Government. Officers are continuing to review and modernise where appropriate, conditions on animal licenses to ensure these remain fit for purpose and in accordance with relevant legislation and guidance. Implement the proposed ban on the sale and supply of single use nicotine vaping products. March 2026 The Single Use Vapes ban came into force on Sunday 1 June 2025. While the legislation imposes no statutory duty on the Authority, Officers from Trading Standards contacted all 240 approximately registered suppliers of vapes in the area with email advice and followed up any ‘bouncebacks’ (current email addresses are mandatory aspect of registration). This includes online sellers, and cash and carries.’ To date 6 complaints have been received and none have been found to be justified upon investigation. Compliance levels therefore appear to be high, with these requirements is now ‘business a usual’, and implementation is considered complete.
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level DELIVERING THE SERVICE IMPROVEMENT PLAN – FAIR What we will do Due Date Status Progress Update Ensure effective participation and support for all refugee programmes. March 2026 and on-going Range of support and integration events / activities has been broadened, and Health & Wellbeing Co-ordinator appointed. Consultation with user groups and individuals carried out May – August, and feedback now being used to inform our next steps Obtain Care Inspectorate registration for Refugee Resettlement team March 2026 Registration achieved. Pilot the installation of ‘digital noticeboards’ at the reception areas of sheltered complexes and obtain feedback from tenants. March 2026 Digital Noticeboards now installed at Monkdykes and Speirsfield Gardens complexes. We will now monitor the effectiveness and popularity of this new method for keeping tenants informed Work with Advice Services to maximise opportunities for Council tenants to access specialist income advice. March 2026 The referral process is monitored monthly to ensure: • All available support is being utilised • Support is effective and beneficial Over the past six months, a total of 341 referrals have been made on behalf of council tenants to various agencies including: Advice Works – Employability Services (invest in Renfrewshire, Energy Management Unit, Citizens Advice Bureau, Social Work and Housing Support. Work with relevant stakeholders and Council Tenants scheduled to migration to Universal Credit to mitigate against avoidable delays and loss of housing cost contributions. March 2026 Universal Credit (UC) Migration Support Process • Housing Benefit colleagues provide details of tenants expected to migrate to UC in the next financial year. • Officers attempt to contact identified tenants to confirm if they’ve received a migration letter from the DWP, make them aware of process and make appropriate referrals • The process is working effectively, with officers successfully identifying and supporting tenants through the UC migration. • As the number of tenants on UC increases, there is also a rise in tenants making direct rent payments to landlords, helping to minimise the impact on the Housing Revenue Account (HRA). Deliver the Action Plan outcomes outlined in the Tenant Participation Strategy 2022‐2027 The strategy will be complete by Dec 2027 Officers are working through the specific actions detailed in the Action Plan. Since the last update: The new Quality Circle focusing on Estate Management has undertaken six inspections; The Tenant Scrutiny Panel has completed an exercise on TRA funding; A new TRA has been established in Paisley; and We have acquired a further three hand-held devices to assist tenants with the Quality Circle inspections.
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level DELIVERING THE SERVICE IMPROVEMENT PLAN – FAIR What we will do Due Date Status Progress Update Continue with next phase of stock condition survey. Year 1 - May 2025 Year 2 – May 2026 Year 3 - May 2027. Year 1 completed; half of Year 2 has been completed by September 2025. On schedule to complete Year 2 by May 2026. Access rate is at circa 50% but additional years in 2028 and 2029 can be used to return to ‘no access’ properties. Update the SHIP to set out Renfrewshire’s new build affordable housing investment priorities utilising grant funding made available from the Scottish Government’s Affordable Housing Supply Programme’ The SHIP is a rolling programme that covers a five-year period and is refreshed annually. This annual review takes account of Scottish Government funding availability and progress in delivering existing affordable housing sites and provides an opportunity to add new sites in order to meet the housing needs of Renfrewshire’s residents. Each year a draft SHIP is prepared and submitted to the Communities and Housing Policy Board in August for approval for public consultation. The final SHIP is presented back to Board in October for approval before being submitted to the Scottish Government. An updated draft SHIP 2026-2031 was presented to the Communities and Housing Policy Board on 19th August 2025. The draft was approved and is subject to stakeholder and public consultation for the period 20th August to 19th September 2025. Responses will be considered, and a finalised version will be presented to the Board on 28th October 2025 Implement NEC Housing Management System as part of the Housing Innovations Project in 2 phases – which will incorporate Rents, Repairs, Service Charges, Allocations, Tenancy Management, ASB, Customer Relationship Management, Customer Services, Property Lifecycle, Homelessness and Support Services modules. Phase 1 will comprise of Rents, Service Charges, Allocations, Tenancy Management, ASB, Customer Relationship Management, Customer Services, Property Lifecycle, Servicing and Support Services modules Phase 1 May 2026 The project remains on target, workshops and solution design/build are largely complete as anticipated by end of September 2025. Reconfiguration of letters (c200) to be built within NEC Housing has commenced; and integrations to software systems continues to progress well. New Training Manager in post from September 2025 and work has commenced for Training Needs Analysis (TNA) to be in place for all system users.
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level DELIVERING THE SERVICE IMPROVEMENT PLAN – FAIR What we will do Due Date Status Progress Update We will implement Phase 2 of the NEC Housing Management System. Phase 2 July 2027 Commences February 2026. Preparatory work has commenced – set up of Phase 2 Working Group in May 2025 to assess fully the needs/requirements to ensure successful completion of Phase 2 by July 2027.
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level What we will do Due Date Status Progress Update Deliver a programme of enhanced operational environmental and community support activities for environment and place. March 2026 Team Up to Clean Up facilitates almost 8,400 community members to actively discuss environmental issues and promote responsible behaviours. At the conclusion of Keep Scotland Beautiful’s Big Spring Clean, the Renfrewshire Campaign was recognised as delivering the highest level of litterpicking events across the country. The Spotless September initiative facilitated engagement with almost half of Renfrewshire’s school estate, empowering young people to take a pride in their surroundings by cleaning up their local communities. New materials and infographics are being shared across social media platforms to reduce flytipping and raise awareness of “white van man” activity, offering practical tips to encourage the responsible disposal of waste. The Environmental Taskforce’s suite of cameras were redeployed to new locations in response to data analysis of local flytipping hotspots. To date footage has offered evidence to facilitate Fixed Penalty Notices, as well as highlighted the level of ongoing issues with unregistered vehicles illegally depositing waste. Implement full recycling facilities within Renfrewshire House March 2026 Sustainability Team progressing with scoping of work required including completing a bin audit within Renfrewshire House and liaising with key colleagues including Facilities Management and Procurement. Exploring expansion of solar PV and other renewables on council buildings March 2026 This is now approved as part of a 25/26 Climate Capital Programme. Energy Team is currently liaising with procurement as a first step in the project. Development of investment grade business cases for 2 potential district heating networks. 1 Paisley central, 1 expansion of AMIDS. Summer 2025 The development of Business Cases for both networks continues and has now progressed to a key final phase of the project. The programme timeline has been extended from the initial agreed plan due to the requirement for further exploration and analysis activity. Delivering the Council Plan - GREEN
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level What we will do Due Date Status Progress Update Looking to expand Building Management Systems to reduce energy use and water use. March 2026 This was approved as part of a 25/26 Climate Capital Programme. The project has been planned into 3 phases of building installations, and phase 1 implementation is nearing completion. Phase 2 is planned to begin in September/October 25. Develop the following strategies and plans - • Renfrewshire’s Adaptation Plan • Renfrewshire’s Circular Economy Strategy • Renfrewshire Council’s Carbon Management Plan (CMP) March 2026 • Sustainability Strategy Lead Officer now in post and will lead on the development of this plan. Key themes have been identified through previous engagement, with further external, community engagement to follow. • Sustainability Strategy Lead Officer now in post and will lead on the development of this plan. Key themes have been identified through previous engagement, with further external, community engagement to follow. • The CMP is currently being finalised with the final project details for each service area. The plan will be submitted to the next ILE board for approval. Develop Climate Change Impact Assessments process across appropriate projects. March 2026 Currently being piloted across a number of Project Management Unit led projects. This will help to inform further development of the process and criteria prior to being finalised and rolled out across the Council. Delivering the Council Plan - GREEN
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level GREEN Indicator Current Status 2024/25 2025/26 Q1 Q2 Explanation of performance Value Target Target Value Value Percentage of Council housing stock which meets the Scottish Housing Quality Standard 80.02% 71.15% 82.23% Not measured for quarters Not measured for quarters The percentage of stock meeting SHQS has increased significantly to 80.02% in 24/25 from 68.6% in 23/24. Performance for this indicator changed to include compliance with the 5-yearly Electrical Installation Condition Report (EICR), as well as the new smoke and heat detector standard.
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level DELIVERING THE SERVICE IMPROVEMENT PLAN – LIVING OUR VALUES What we will do Due Date Status Progress Update We will continue to develop and support our workforce through training and development demonstrating our value as a learning organisation. March 2026 • The Service Development Team continue to support employees to undertake a range of training including mandatory training. • To date 49% of frontline employee have completed mandatory toolbox talks and 85% of network staff have completed mandatory training on iLearn. • Training courses have included driver training, First Aid, Health & Safety and specific role specific training such as Chainsaw training. • Soft FM “job characteristic” project is still at an early stage and will be progressed subject to further discussion with Corporate Teams, in the second half of 2025/26. Longer term this work will be used to inform identification of training requirements across EHI. We will support wider employee health and wellbeing across Environment, Housing, Infrastructure. March 2026 • In response to the Employee Survey 2024 to support the opportunity fore more regular time and engagement between managers/ supervisors and employees a “Personal Development Plan” (PDP) for networked staff has recently been launched. This template supports employees to reflect on achievements and challenges, agree objectives and identify training support required. • Work is ongoing to promote health and wellbeing across EHI and more front-line staff are trained as Metal Health First Aiders. • The NHS Wellbeing Calendar themes will be considered to deliver more focussed and appropriate activities to increase awareness and offer support to the health and wellbeing of staff. We recognise that Health & Safety is an integral part of our business. We will deliver our actions outlined in the Environment, Housing & Infrastructure (EHI) Health & Safety Plan 2025 – 2028. March 2026 • The review of the EHI Quality, Health and Safety manual and related documentation will be undertaken in the second half of 2025/26. • IOSH Managing Safely has been rolled out to 56 managers, supervisors and employees across EHI. An additional 9 Senior Managers undertook IOSH Leading Safely. Further courses will be run during 2025/26, and Housing Services are progressing similar training focused on that service needs. • Work to undertake health and safety internal audits will be undertake in the second half of 2025/26.
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level DELIVERING THE SERVICE IMPROVEMENT PLAN – LIVING OUR VALUES Indicator Current Status 2024/25 2025/26 Q1 Q2 Explanation of performance Value Target Target Value Value Average number of workdays lost through sickness absence per employee (FTE) (cumulative) 15.41 13.7 13.7 3.25 TBC Awaiting Quarter 2 from HR. % of Members enquiries completed within timescale 89.2% 85% 85% 86% 87% In the first six months of 2025/26 Environment, Housing & Infrastructure received 4,934 members enquiries of which 87% were responded to within timescale. % of frontline resolutions dealt with within timescale 62% 85% 85% 58% 79% In the first six months of 2025/26 Environment, Housing & Infrastructure received 5,240 front line resolutions of which 68% were responded to within timescale. Please note for September there are 14 frontline complaints still outstanding but are within timescale – and have not been included in Q2 figure. % of complaint investigation completed within timescale 50% 85% 85% 45% 67% In the first six months of 2025/26, Environment, Housing & Infrastructure received 289 investigations of which 56% were responded to within timescale. Please note for September there are 62 complaint investigations still outstanding but are within timescale – and have not been included in Q2 figure. % of FOI request completed within timescale 99% 100% 100% 97% 95% In the first six months of 2025/26 Environment, Housing & Infrastructure dealt with 498 Freedom of Information requests of which 96% were responded to within timescale. 85 of these requests were cross departmental and 413 were departmental. Training – Percentage of staff training undertaken in relation to qualifications (Public Protection) 100% 100% 100% 100% 100% Staff training is provided on a structured basis as needs are identified to ensure that they have the correct skills and qualifications to undertake their duties. There are currently several Officers completing training: one to qualify as an Environmental Health Officer, one as a Food Safety Officer and two others who are undertaking training to complete the Modern Apprentice in Regulatory Services qualification.
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level DELIVERING THE SERVICE IMPROVEMENT PLAN – LIVING OUR VALUES Indicator Current Status 2024/25 2025/26 Q1 2025/26 Q2 2025/26 Explanation of performance Value Target Target Value Value Gross rent arrears (all tenants) as at 31 March each year as a percentage of rent due for the reporting year. 7.10% 7.5% 7.5% 6.2% 7.34% Gross Arrears are £4,306,175 as a percentage of rent due of £58,694,728. Rent collected as percentage of total rent due in the reporting year. 100.7% 98% 98% 99.1% 98.9% Performance remains similar to this point last year. Average length of time taken to re-let properties in the last year (in days) 37 53 45 30.6 30.1 There was a total of 387 relets between April and the end of September. Percentage of rent loss due to voids 1.3% 1.8% 1.5% 0.92% 0.92% Improvement in this indicator reflects improvement in voids performance.
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level DELIVERING THE SERVICE IMPROVEMENT PLAN – LIVING OUR VALUES Indicator Current Status 2024/25 2025/26 Q1 Q2 Explanation of performance Value Target Target Value Value % of corporate induction completed within 30 days of starting employment with the Council N/A TBC Not measured for quarters Not measured for quarters These are four new indicators. Evaluation of progress will take place midway through 2025/26, and this will help inform the creation of targets/timescales across the whole service. Progress will be reported annually. Although these will be reported annually, for information, as of 30 September 2025 49% of frontline employee have completed mandatory toolbox talks and 85% of network staff have completed mandatory training on iLearn. % of mandatory training courses for frontline employees completed N/A TBC Not measured for quarters Not measured for quarters % of mandatory training courses for employees with access to the Council’s network completed N/A TBC Not measured for quarters Not measured for quarters % of Personal Development Plans completed N/A TBC Not measured for quarters Not measured for quarters
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level DATA STRATEGY: PRIORITY ACTIVITIES What we will do Due Date Status Progress Update Strategic: We will align service data activities with the Digital Strategy for Renfrewshire objective: Data is a critical asset. Ensure visibility of data activities at Directorate (Director & Head of Service Level) March 2026 The Directorate (Director and 4 Heads of Service) regularly consider a range of data which is used to inform decision making. There is ongoing support for data activities and training to enhance this capability across the Department. Skills: We will identify skills gaps (eg data input, data analysis) and training needs across EHI and address through our Workforce Development plan in line with the Renfrewshire Council People Strategy. March 2026 Information on skills gaps and training needs will be identified as part of the Personal Development Plan (PDP) currently being rolled out for networked employees. Internal training on data analysis tools has been undertaken to support knowledge and understanding of our data. Data Quality: We will review data quality in key business systems and processes and develop an improvement plan. December 2025 As part of wider projects data for Roads and Waste Services has been reviewed and the quality of data (accuracy, completeness and up to date) will be improved, supporting data driven decision. Further work to review data quality in key systems will be undertaken in the second half of 2025/26. Analysis: We will further define analysis requirements to improve decision- making and build capabilities locally within services where required. December 2025 Work is ongoing to improve how data is presented including using standard tools. Although at an early stage it is hoped this work will improve how our data is presented to Services allowing them to make more informed decisions ERP: We will work with Corporate Teams to promote and increase the use of standard dashboards as business as usual. March 2026 Work is underway to support services to ensure that the data held in the ERP in accurate. This has included asking employees to review their personal details and update as required. Data Advisory Group (DAG): We will ensure EHI representation at the DAG to ensure our data activities align with the Data Strategy Framework; cross-service data sharing opportunities are identified and that data improvement activities are carried out in a consistent manner across the organisation. March 2026 The Senior Service Development Manager represents EHI at the DAG and will continue to ensure that data is used collaboratively across services where appropriate.
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level DELIVERING THE COUNCIL PLAN – CROSS CUTTING THEME IMPROVING OUTCOMES FOR CHILDREN AND FAMILIES “Across all of our work and all of our efforts, we hope for loving and happy lives for Renfrewshire’s children - working together to get it right for children, families and communities – protecting, learning, achieving and nurturing. Every priority of this Council Plan will contribute to improving the lives of Renfrewshire’s children and their families. It is our fundamental duty as an organisation and our shared responsibility as citizens of this place to ensure that our children inherit a Renfrewshire where their wellbeing is nurtured, their futures are bright, and their environment is safe and healthy.’ What we will do Due Date Status Progress Update EHI will work towards Keeping The Promise and support our Care Experienced Community. March 2026 • The service has continued collaboration with partners to develop tailored, affordable Housing Pathways for Care Experienced young people. • Maintained commitment to eradicating youth homelessness, aligning with strategic priorities and local initiatives. • Ongoing support for Renfrewshire’s Promise Approach through active participation in: Renfrewshire’s Promise Oversight Group Relevant workstreams and strategic groups. • Direct support by the EHI senior leadership Team to the Renfrewshire Promise Team. • Promoted awareness of The Promise across homeless and housing services, embedding/aligning its principles where appropriate . • Actively raised awareness of Renfrewshire’s Promise Keeper Network and Renfrewshire’s Language Policy. • Encouraged team-wide completion of The Promise i-learn module across EHI. • Supported council-led initiatives to recruit Care Experienced young people, including: The Guaranteed interviews for Care Experienced applicants meeting essential criteria.
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level EHI SERVICE IMPROVEMENT PLAN For more information, please contact: Douglas.morrison@renfrewshire.gov.uk 6 Monthly Progress Update October 2025