EHI 2024-2027 Service Improvement Plan CaH 21 05 24
Renfrewshire Council · 21 May 2024
Back to Communities and Housing Policy Board — 21 May 2024 and its agenda
Text extracted from the council's PDF. Layout and reading order may differ from the original.
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___________________________________________________________________ To: Communities and Housing Policy Board On: 21 May 2024 ___________________________________________________________________ Report by: Director of Environment, Housing and Infrastructure ___________________________________________________________________ Heading: Environment, Housing and Infrastructure - 2024-2027 Service Improvement Plan ___________________________________________________________________ 1. Summary 1.1 The Service Improvement Plan for Environment, Housing and Infrastructure is a three-year plan covering the period 2024-2027. The purpose of the Plan is to identify the priorities being addressed, the key tasks to be implemented, the implementation timetable and our measures of success. 1.2 The Service Improvement Plan is part of a suite of documents which describe the strategic direction for the Service and the Council, and also includes the Council Plan, Community Plan, Risk Management Plan, and the Workforce Plan. Following recommendations from the Council’s auditors, the Council Plan priorities are being refocused, and this is reflected in Service Improvement Plans, with services reducing the number of priority areas each year. The new, more accessible, format of Service Improvement Plans, introduced in 2023-2024, has been retained. 1.3 The Service Improvement Plan is appended to this report and includes performance indicators and an action plan grouped under the Council Plan themes. A mid-year progress update on the Service Improvement Plan will be submitted to the Communities and Housing Policy Board in the autumn of 2024. ___________________________________________________________________ 2. Recommendations It is recommended that the Communities and Housing Policy Board: 2.1 Approves the attached Service Improvement Plan; and
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2.2 Notes that mid-year progress of this Service Improvement Plan will be reported to this Board in the Autumn of 2024, with updates to the performance indicators and action plan. ___________________________________________________________________ 3. Background 3.1 Environment, Housing & Infrastructure delivers a wide range of vital services to the people, communities and businesses of Renfrewshire, including environmental health services, trading standards and public protection. We manage over 12,200 Council houses and support vulnerable people experiencing homelessness and those threatened by homelessness. Our service has also played a critical role in supporting the Council’s response to the asylum and refugee programmes over the last two years. 4. Service Improvement Plan 2024-2025: What do we want to achieve? 4.1. Council services continue to operate in a challenging context. The Council and services remain ambitious for our people and our place, and the Service Improvement Plan process ensures a clear focus on delivering our priorities. The Service Improvement Plans process allows us to describe where activity is targeted, and through the 6-monthly updates described below, provide a balanced view on progress. 4.2. Our Service Improvement Plan sets out actions for the next three years, and in 2024/25 our particular areas of focus for those areas under the remit of the board will be: • Deliver the £400m Housing investment including a £100m Housing-led regeneration programme across 8 areas in Renfrewshire. • Develop and implement the range of measures in place to mitigate the impacts from the increased homeless pressures, especially in relation to changes in national migration and resettlement policies and programmes. • Deliver repairs and maintenance to around 12,200 Council housing properties, including re-letting/void properties and produce a robust business plan that looks at the short, medium and long term. • Support Council services to implement the proposed Protect Duty once it becomes law. The proposed legislation will ensure parties are prepared, ready to respond and know what to do in the event of a terrorist attack. • Complete the review of animal licence conditions across all licences. • Deliver The Business Regulation Service Plan. • Supporting the local economy towards Net Zero; ensuring proper and informed consumer choice, both through effective advice and regulation. • Continue to support the Council's various refugee and asylum programmes including the provision of settled accommodation.
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• Through workforce and succession planning, we will support our staff to ensure they have the right skills to deliver our services now, and in the future. • Modernisation of business processes and more efficient use of management data, steering the focus of service delivery. • Explore how modern technologies and innovations could improve service delivery, such as the use of robotics. 5. Monitoring progress 5.1 Progress on the implementation of the Service Improvement Plan is regularly monitored by the Senior Management Team and will be reported to the Finance, Resources and Customer Services Policy Board on a six-monthly basis. A mid-year review of progress will be brought to this Board in Autumn 2024 and an annual outturn report in Spring 2025. Implications of the Report 1. Financial – This report notes the financial challenges facing the local authority and the work that will be undertaken by the service to manage this. 2. HR & Organisational Development – The Service Improvement Plan details several pieces of work being progressed by the People & OD team. 3. Community/Council Planning – Service Improvement Plans reflect the contribution of each service to the Council and Community Plans. 4. Legal – None 5. Property/Assets – None 6. Information Technology – Digital resources are now key to the delivery of services and strategies are in place to manage this. 7. Equality & Human Rights - The Recommendations contained within this report have been assessed in relation to their impact on equalities and human rights. No negative impacts on equality groups or potential for infringement of individuals’ human rights have been identified arising from the recommendations contained in the report because it is for noting only. The delivery of actions included in the appendix will be impact assessed where appropriate. 8. Health & Safety – The Service Improvement Plan includes actions relating to employee wellbeing and absence. 9. Procurement – The Service Improvement Plan includes actions relating to procurement activity.
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10. Risk – Risks related to the delivery and management of services are regularly monitored and included in Renfrewshire Council’s Corporate and Strategic Risk Registers. 11. Privacy Impact – None 12. COSLA Policy Position – None 13. Climate Change – The Service Improvement Plan includes actions and indicators under the theme “Green” demonstrating how it will contribute to Renfrewshire’s Plan for Net Zero. ___________________________________________________________________ List of Background Papers: None ___________________________________________________________________ Author: Gordon McNeil, Director of Environment, Housing & Infrastructure Email: gordon.mcneil@renfrewshire.gov.uk
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level Environment, Housing & Infrastructure Service Improvement Plan 2024 -27
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level Welcome to our Service Improvement Plan As Director of Environment, Housing & Infrastructure,I’mdelighted to introduceour new Service Improvement Plan which covers the period 2024 to 2027. This plan describes how our team will focus our efforts to deliver thestrategic outcomes described in the Council Plan 2022 to 2027 of Place, Economy, Fair,Green and LivingOur Values. Environment, Housing & Infrastructure delivers a wide range of vital services to the people, communities and businesses of Renfrewshire. This includes universal provision such as waste collection, road maintenance, environmental health services and facility management across our housing stock and public buildings. We manage over 12,200 Council houses and support vulnerable people experiencing homelessness and those threatened by homelessness. Our service has also played a critical role in supporting the Council’s response to the asylum and refugee programmes over the last two years. Although this is a challenging time for local government, we are still ambitious for Renfrewshire and our service lead on the over £100m Housing led regeneration programme, which forms part of our £400m investment in our housing stock across all of Renfrewshire over the next 30 years. We also lead on the council’s Plan for Net Zero, which sets out how the area will work towards net zero by 2030. As a Council, we will play a leadership role by striving to become a net zero organisation while working closely with businesses, partners and stakeholders to make radical, but essential, changes across the whole of Renfrewshire. Environment, Housing & Infrastructure also supports strategic Council projects such as the City Deal programme , the refurbishment and new school build programmes and town centre projects including the new museum. I know the dedication of our colleagues across all areas of the service will ensure the ambitious agenda outlined within the Service Improvement Plan is delivered to support individuals, communities and businesses across Renfrewshire to flourish.
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level Environment, Housing and infrastructure - Our service
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level About us • Climate, Public Protection & Roads responsibilities include the Council’s Roads, Public Transport, Parking & Active Travel services, as well as leading the response to Climate Change and Ren Zero, along with Energy Management, Regulatory & Public Protection services. This includes partnership working with police, fire and other multiagency partners. • Operations & Service Development responsibilities include Waste Services, Fleet & Social Transport, Neighbourhood Services, Grass, Grounds & Cemeteries Maintenance, Burials & Country Park Management, Civil Contingencies and Service Development. Environment, Housing & Infrastructure is responsible for the provision of every day essential services, directly to the public of Renfrewshire, to other services within the Council and to community planning partners. • Facilities Management & Property Services covers four key service areas: soft facilities, hard facilities, support services and property services. Soft facilities cover janitorial, cleaning, catering, housekeeping and school crossing patrollers. Hard services cover building services operations, repairs and maintenance for housing and public buildings and streetlighting maintenance. Support services is responsible for compliance in schools and public buildings, life cycle maintenance in schools & public buildings, PPP contract management. Property Services is a multi- disciplinary design consultancy commissioned by Council Departments to deliver projects. • Housing Services responsibilities include managing and investing in our housing stock of approximately 12,200 properties and providing services to Council tenants, alongside housing advice and support, assisting homeless people and those threatened with homelessness and ensuring people have safe and healthy places to live, and supports the council’s response to migration and asylum.
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level Renfrewshire Council’s Service Improvement Context Reflecting our values Delivering financially sustainable services Promoting equality, diversity and inclusion Delivering Best Value Aligning to our Council Plan and the Community Plan
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level Transformation and financial sustainability The Council’s financial outlook remains subject to significant uncertainty.The most recent analysis reported to Council on 29 February 2024 suggests that Renfrewshire Council will continue to experience an extremely challenging financial outlook. Incorporating an affordable level of pay increase over the period 2024/25 to 2027/28, and a reducing level of inflation on supplies and services costs suggests that the Council is facing a £45- 50 million funding gap over this period, unless mitigating action is taken. The Council continues to explore ways to transform how we deliver our services – to improve the experience of our customers and service-users but also to ensure the Council’s financial sustainability. Environment, Housing & Infrastructure continues to support this through; Supporting the cross- service Financial Sustainability workstreams led by the Corporate Management Team Delivering Ren Zero embedded within financial planning
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level Workforce innovation and wellbeing The Council launched its people strategy “Our People, Our Future” in 2021, which was updated in 2023 with the following 3 priorities: Improving our Workforce Planning Equality, Diversity, and Inclusion Employee Experience The strategy describes the Council’s organisational development vision and workforce planning activities under three strategic outcomes – improving our employee experience, workforce planning and equality, diversity and inclusion. The strategy is aligned with the Council Plan and is focussed on the Council improving our employees’ experience whilst at work, looking at living our values, employee voice and recognitions which all positively impact on the culture within our workplace. There is a focus on workforce planning, there are many changes and challenges facing the Council in the coming years and this will ensure the right workforce and right skills are in place to deliver this. The last priority is focussed on inclusion, the council wants to be a place where everyone feels included and has a richness of diversity. Environment, Housing and Infrastructure - will ensure these priorities are reflected in both our strategic and day-to-day operations. High-level actions are embedded in our Service Improvement Plan, with a particular emphasis this year on workforce and succession planning - supporting our staff to ensure they have the right skills to deliver our services now, and in the future. As well as our established workforce there will also be a focus on apprenticeship training and developing. Building Service will provide apprenticeships this year to 8 people. We will also be providing Modern Apprenticeship places within our Housing Services and within our Public Protection teams to provide opportunities for young people in Renfrewshire to access the workplace and develop skills and experience.
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level Our resources and risks BUDGET The Non-Housing Capital Investment Programme approved for General Services on 29 February 2024 was £450m for the period 2024/25 to 2028/29. For 2024/25, the Revenue Budget approved for General Services on 29 February 2024 was £519m. The Environment, Housing & Infrastructure Services revenue budget for 2024/25 is approximately £58.924 million. Income and expenditure in relation to a local authority's direct provision of housing must be recorded separately within a Housing Revenue Account (HRA). The HRA Account Budget was presented to Council on 29 February 2024 with total rental and other income for 2024/25 of£61.208m. Renfrewshire Council has a statutory duty to consult tenants before increasing rents. To help inform the decision on rents for 2024/25, consultation was undertaken during December 2023 and January 2024. Around 1,440 tenants took part in the consultation with 78.2% favouring a rent increase of 6.0%. This was approved by Council in February 2024. At this meeting, Council also approved the Housing Capital programme of £281m over the next 5 years.
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level Our resources and risks RISK MANAGEMENT - The Council’s risk management arrangements are well established with all strategic, corporate and service risks being reported to the Audit, Risk and Scrutiny Board with the last update being in May 2024. Here is a list of the Risks reported to the board.
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level Nationalpolicy context Humanitarian support and resettlement Upcoming PROTECT Legislation Housing to 2040 Local Heat and Energy Efficiency Strategy Social Housing Net Zero Standard Circular Economy Bill Climate Change Act 2019 Housing (Scotland) Bill 2024 Transport (Scotland) Act 2019 / National & Regional Transport Strategies Food and Drink in Schools (Scotland) Amendment Regulations 2021 Cost of living crisis National Policy Context
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level Our local policy context • Our Values describe our promise to our communities, staff, and partners. They guide how we deliver services and make decisions Our Values • Our Council Plan and Community Plan set the strategic framework for our organisation and describe what we want to achieve for Renfrewshire Council and Community Plans • Brings together existing programmes of work focused on achieving fairness and equity, and tackling the inequalities that exist across Renfrewshire’s communities Fairer Renfrewshire Programme • Renfrewshire is currently experiencing a range of significant supply and demand pressures across the housing sector, in common with the rest of Scotland. Housing Pressures • Support the Council’s pledge to tackle climate change, working towards net zero by 2030 Renfrewshire’s Plan for Net Zero • Takes forward projects to deliver Renfrewshire Alcohol and Drugs Commission’s recommendations to reduce drug and alcohol-related harms and promote recovery Alcohol and Drugs Change Programme • Environment, Housing & Infrastructure will support the next phase of the Council’s transformation programme Transformation Programme • Supporting people who arrive in Renfrewshire through the UK and Scottish Governments’ humanitarian resettlement schemes, including asylum and Ukrainian resettlement Support for humanitarian schemes
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level Our key priorities Continue to develop our service models to support the Council’s financial sustainability and maximise income Deliver the 2024/25 capital investment Asset Management programmes across Public Buildings, Housing, Roads, Fleet and Open spaces. Ensure implementation of legislative changes, with appropriate strategies and plans Better use of data and technology to improve service performance and delivery Deliver the agreed priorities within the Council’s Costed Delivery Plans for Net Zero Support staff and apprenticeship development to ensure they have the right skills and training to meet the needs of the service, now and in the future Supporting the most vulnerable members of our communities, including people experiencing and those threatened by homelessness
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level Our focus for 2024/25 •Progress the priority areas outlined within the approved the Local Heat and Energy Efficiency Strategy (LHEES) •Implementation of the Renfrewshire wide Parking Strategy, including implementing the pavement parking ban, as part of phase 1 of the strategy. •Delivery of the Council's New Local Transport Strategy and associated action plan to support theeconomic regeneration and revitalisation of town centres, having a specific focus on the public realm andtransport access. •Implementation of provisions of the Transport (Scotland) Act 2019 to enhancesocial and economic wellbeing, improve environmental outcomesand a focus on health and wellbeing for all. •Deliver the objectives and requirements of the Scottish Household recycling charter and Circular Economy scheme •Lead on the “Strategic Property review” across the Council’s estate •Develop and focus on repairs and compliance within the Council’s property portfolio – with short, medium and long-term plans •Continue to develop large capital projects, including schools for Renfrewshire Council. •Support Council services to implement the proposed Protect Duty once it becomes law. The proposed legislation will ensure parties are prepared, ready to respond and know what to do in the event ofa terrorist attack.
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level Our focus for 2024/25 •Continue to support the Council's various refugee and asylum programmes including the provision of settled accommodation. •Implement provisions of the Housing Bill when this becomes law •Deliver the £400m Housing investment including a £100m Housing-led regeneration programme across 8 areas in Renfrewshire. •Develop and implement the range of measures in place to mitigate the impacts from the increased homeless pressures, especially in relation to changes in national migration and resettlement policies and programmes •Deliver repairs and maintenance to around12,200 Council housing properties, including re-letting/void properties and produce a robust business plan that looks at the short, medium and long term •Deliver the new road infrastructure to support the enhanced links between Paisley Town Centre, Glasgow Airport and the Advanced Manufacturing Innovation District Scotland (AMIDS) and new road bridge over the White Cart River, as part of the £38million Levelling Up Fund. •Through workforce and succession planning, we will support our staff to ensure they have the right skills to deliver our services now, and in the future •Modernisation of business processes and more efficient use of management data, steering the focus of service delivery. •Explore how modern technologies and innovations could improve service delivery, such as the use of robotics.
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level Appendix: Actions and Performance Indicators relevant to the remit of the Communities and Housing Policy Board
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level Delivering the Council Plan - PLACE What will we do? What difference will we make? When will we do it by? Deliver the key outputs from the 6th year of Renfrewshire’s Rapid Rehousing Transition Plan (RRTP) and ensure the supply of temporary accommodation, provision of support to those in need, and the number of social rented housing lets meets the national and local increase in homelessness. (Council Plan) The RRTP details how those who are homeless will be provided with settled accommodation more quickly; spend reduced time in temporary accommodation and have more access to up-scaled support. 31 March 2025 Deliver any new duties, with partners, in relation to prevention of homelessness We will support partners to assist those in housing need to prevent homelessness, or safely move to settled accommodation when necessary To be confirmed once Housing Bill is passed – now likely to be Summer 2024 Implement revised Housing Asset Management Strategy The revised Housing Asset Management Strategy will ensure the Council meets and maintains current standards. It will tie in with the Local Housing Strategy and the Local Development Plan, to help ensure Housing assets are contributing to the Council’s wider aims. 31 March 2025 (TBC following SG Consultation) Progress the Regeneration and Renewal programme across the eight Regeneration Areas. (Council Plan) The £100m Housing Led Regeneration and Renewal programme will deliver modern, high quality, energy efficient, affordable Council housing that will not only significantly enhance the Council’s housing stock but will also contribute to the wider transformation of Renfrewshire as a place and will be central to the economic and social recovery of Renfrewshire. 31 March 2026
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level Delivering the Council Plan - PLACE What will we do? What difference will we make? When will we do it by? Officers will work together to review the delivery and turnaround of void properties across Renfrewshire to minimise times, wherever possible, to allow properties to be re-let. Housing properties within Renfrewshire that have become void and re-let, will be turned around as quickly as possible to ensure an adequate stock of Council properties and maximise rental income. 30 September 2024 - This date is subject to change due to the nature and scope of the review and once the teams are fully embedded Develop and implement the range of measures in place to mitigate the impacts from the increased homeless pressures, especially in relation to changes in national migration and resettlement policies and programmes Ensure those who are homeless are provided with temporary / settled accommodation and the housing support they need. 31 March 2025 Improve connections with services involved in the delivery of estate management related activity in and around the Council’s Housing stock. Improved conditions on Council Estates. 31 March 2025 Extend the ways tenants impacted by Anti-social Behaviour (ASB) can make reports and log incidents using systems such as the ‘ASB app’. It is easier for our tenants to report and log incidents of anti-social behaviour. 31 March 2025 Review our current approach to dog fouling enforcement and use community engagement and data to map out “hot spots” to target enforcement. Dog fouling remains one of the most common complaints received by the Service. A new approach to enforcement will support a reduction in dog fouling across Renfrewshire 31 March 2025
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level Delivering the Council Plan - PLACE Performance Indicators Reporting Frequency Private Water Supplies – 100% of type A supplies risk assessed and sampled Annual Air Quality - Annual average PM10 value across all continuous monitoring sites Annual Air Quality - average nitrogen dioxide value of monitoring sites, within AQMA(s) exceeding limits Annual Percentage of reactive repairs carried out in the last year completed right first time (Housing Services) Annual Percentage of Overall Repairs Completed Within Target (Housing Services) Quarterly Average length of time taken to complete non-emergency repairs (days) (Housing Services) Quarterly Average time from household presenting themselves as homeless to completion of duty (number of weeks) Quarterly
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level Delivering the Council Plan - ECONOMY What will we do? What difference will we make? When will we do it by? Provide employment, training and apprenticeship opportunities for identified groups of young people in Renfrewshire Young people and people with vulnerabilities will have opportunities to enhance their chances of employment 31 March 2025 Complete the review of animal licence conditions across all licences To modernise and ensure relevant to new licensing requirements 31 March 2025 Deliver The Business Regulation Service Plan The Business Regulation Service Plan details the work to be undertaken by the service, setting out objectives, the resources required and approach to quality assurance in the format and detail required by Food Standards Scotland. 31 March 2025 Continue to support the implementation of Short Term Let Licensing Scheme This will ensure that short term lets are safe and any issues experienced by neighbours are addressed 31 March 2025 Implement the proposed ban on the sale and supply of single use nicotine vaping products To ensure compliance with the legislation and support the Scottish Government’s commitment to reduce vaping among non-smokers and young people and take action to tackle their environmental impact. 31 March 2026
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level Delivering the Council Plan - FAIR What will we do? What difference will we make? When will we do it by? Liaise with Gypsy/ Travellers who are staying in Transit Sites We will offer advice and assistance with meeting health, education and other needs Ongoing Reducing inequalities by ensuring proactive regulatory activities are targeted where they can support the wellbeing or financial security of citizens We will ensure our pro-active regulatory activities are targeted where they can make the most improvement to children and families, for instance ensuring the safety of low-cost items, conducting pricing and metrology checks and food sampling. Partnership activities will raise awareness of rights, or emerging issues. 31 March 2025 Work with partners on national Serious Organised Crime and CONTEST (Prevent) agendas This will ensure a joined up, co-ordinated approach to dealing with serious organised crime and threats of terrorism. 31 March 2025 Deliver the Action Plan outcomes outlined in the Tenant Participation Strategy 2022‐2027 The new Tenant Participation Strategy takes account of the changing context we are working in and the opportunities that we now have to modernise and enhance our approach to customer engagement, and which aligns with our Council Digital Strategy. We have developed this strategy following extensive consultation, discussion, and feedback and building om the years of experience we have of working with tenants and residents 31 March 2025 Ensure effective participation and support for all refugee programmes. Safely resettle Ukrainian refugees within Renfrewshire 31 March 2025 Fully implement the improvements to our Sheltered Housing and Health & Well Being Service We will broaden the range of support and wellbeing initiatives provided for sheltered housing tenants, as well as rolling this out to older tenants living in amenity housing. We will also offer access to health and wellbeing initiatives to homeless applicants and housing support service users. 30 June 2024 Simplify access to specialist income advice for Council Tenants experiencing financial issues. Entitlement to benefits and other financial / household assistance schemes maximised. 31 March 2025 Ensure council housing properties are fully compliant with electrical safety and smoke detection There is a requirement for all properties to have an EICR carried out every 5 years and for all properties to be up to standard regarding smoke detection. Having this in place provides assurance of tenant safety. 31 March 2025
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level Delivering the Council Plan - GREEN What will we do? What difference will we make? When will we do it by? Supporting the local economy towards Net Zero; ensuring proper and informed consumer choice, both through effective advice and regulation. We will ensure a fair marketplace by both supporting new businesses in the green sector and investigating claims around energy efficiency and greenwashing. Citizens will be empowered to make green choices, and to spot potential misleading claims in the emerging sector. 31 March 2025 Deliver the Energy Efficiency Standard for Social Housing post-2020 (EESSH2) milestones (The Scottish Government is reviewing EESSH2 to strengthen and realign thestandard with the target for net zeroheat inhouses from2040, as set out in theClimate Change Update, theHeat in Buildings Strategy,and theHousing to 2040 Route Map- whilst the review isunderway, The Scottish Housing Regulator will continue to gather data on EESSH1 compliance ) (Council Plan) EESSH2 aims to improve the energy efficiency of social housing in Scotland. This will help reduce fuel poverty and ensure warm, high quality, affordable, low carbon homes and a housing sector that helps to establish a successful low carbon economy across Scotland. (Consultation is underway by the Scottish Government to strengthen and realign the standard with the target for net zero heat in houses from 2040, as set out in the Climate Change Update, the Heat in Buildings Strategy, and the Housing to 2040 Route Map. SHNZS will replace EESSH2) 31 March 2025 Commence costed, target interventions and actions to support our net zero journey within the Council and working in partnership with key stakeholders (Council Plan) Carbon emissions will be reduced and offset in Renfrewshire 31 March 2026 Deliver a programme of enhanced operational environmental and community support activities for environment and place (Council Plan) Carbon emissions will be reduced and offset in Renfrewshire 31 March 2025
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level Delivering the Council Plan - GREEN Performance Indicators Reporting Frequency Percentage of Council housing stock which meets the Scottish Housing Quality Standard Annual Percentage of homes meeting the EESSH 2020 standard Annual
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level Delivering the Council Plan – LIVING OUR VALUES What will we do? What difference will we make? When will we do it by? Continue to develop new approaches to staff communication and engagement across all areas of the service Staff will have greater opportunities to input to the future operation of the service 31 March 2025 Ensure robust and up to date business continuity arrangements are in place and maintained Services will be able to identify critical functions and the resources required to recover from disruptive events. 31 March 2025 Embed the enquiry systems for public and elected members across Environment, Housing & Infrastructure services Services will be able to identify emerging issues and provide an efficient and timeous enquiry system 31 March 2025 Review Health & Safety and Risk Assessments Health and Safety and Risk Assessment are managed effectively 31 March 2025 Ensure robust financial monitoring Services will be able to monitor and plan their resources efficiently 31 March 2025 Review and maintain continuous improvement frameworks Quality assurance will be undertaken; actions from the Best Value Audit report delivered, health & safety, staff and customer service accreditations maintained 31 March 2025 Support the Council in developing New Ways of Working (Council Plan) This will improve the accessibility and equipment in our workspaces and meeting rooms, as well as improvements in technology to improve collaborative working 31 March 2025
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level Delivering the Council Plan – LIVING OUR VALUES What will we do? What difference will we make? When will we do it by? Provide our employees with the appropriate support to manage their attendance, health and wellbeing Sickness absence levels and costs will be minimised 31 March 2025 Better use of data and technology to improve services performance and delivery Service delivery is improved, and resources allocated efficiently and effectively 31 March 2025 Implement the next phase of transformation as part of Right for Renfrewshire (Council Plan) The service will play its role in delivering cross cutting change 31 March 2025 Engage and participate in trauma informed and responsive Renfrewshire programme. We understand what trauma is, and how it affects people, so we will now work differently:Learning and working together to co-create fair and helpful collaborations to support healing and recovery with people affected by trauma.Progress towards and achievement of improvement outcomes for people, systems and services as detailed of five strategic themes and outcomes in trauma-informed and responsive Renfrewshire programme 31 March 2025 Work with Services across EH&I to support further digitisation and business improvement of our processes to meet the needs of our customers. This approach will continue to increase the number of processes available to our customers at a time and way which suits them, or which are undertaken in a modern, digital way, ensuring efficient use of resources. 31 March 2025
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level Delivering the Council Plan – LIVING OUR VALUES Performance Indicators Reporting Frequency Average number of work days lost through sickness absence per employee (FTE) (cumulative) Quarterly % of members enquiries completed within timescale Quarterly % of frontline resolutions dealt with within timescale Quarterly % of complaint investigations completed within timescale Quarterly % of FOI requests completed within timescale Quarterly Training – Percentage of staff training undertaken in relation to qualifications(Public Protection) Quarterly Gross rent arrears (all tenants) as at 31 March each year as a percentage of rent due for the reporting year. Quarterly Rent collected as percentage of total rent due in the reporting year. Quarterly Average length of time taken to re-let properties in the last year (in days) Quarterly Percentage of rent loss due to voids Quarterly
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level Delivering the Council Plan – Cross cutting theme What will we do? What difference will we make? When will we do it by? E,H&I will work towards keeping The Promise We will actively engage with any future planned activity around the implementation of The Promise Plan 24-30 (expected June 2024) in relation to the work of E,H&I. Continue to support the work of Renfrewshire’s Promise, the work of Renfrewshire’s Promise Team, Renfrewshire’s Promise Oversight Group. We will support any council initiatives around the recruitment of Care Experienced young people into our service. 31 March 2025 IMPROVING OUTCOMES FOR CHILDREN AND FAMILIES ‘Across all of our work and all of our efforts, we hope for loving and happy lives for Renfrewshire’s children – working together to get it right for children, families and communities – protecting, learning, achieving and nurturing. Every priority of this Council Plan will contribute to improving the lives of Renfrewshire’s children and their families. It is our fundamental duty as an organisation and our shared responsibility as citizens of this place to ensure that our children inherit a Renfrewshire where their wellbeing is nurtured, their futures are bright, and their environment is safe and healthy.’
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level Environment, Housing & Infrastructure Service Improvement Plan 2024 – 27 For more information, please contact: douglas.morrison@renfrewshire.gov.uk