Housing Landlord Compliance – Bi-annual Performance Report
Renfrewshire Council · 19 May 2026
Back to Communities and Housing Policy Board — 19 May 2026 and its agenda
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PUBLIC ___________________________________________________________________ To: Communities and Housing Policy Board On: 19 May 2026 ___________________________________________________________________ Report by: Director of Communities & Housing Services ___________________________________________________________________ Heading: Housing Landlord Compliance – Bi-annual Performance Report 1. Summary 1.1 All social landlords must ensure they meet all duties in relation to tenant and resident safety and have an effective system in place to ensure compliance with statutory, legislative and regulatory responsibilities. 1.2 The Housing Landlord Compliance Strategy 2025-2028 was approved by the Policy Board on 11th March 2025 and Section 7 of the strategy provided details of the internal governance arrangements for performance management, which includes a bi-annual report to be presented to the Communities and Housing Policy Board. 1.3 The six month report was presented to the Communities and Housing Policy Board in October 2025. This report is the 12 month performance report for the period from April 2025 to March 2026. ___________________________________________________________________ 2. Recommendations It is recommended that the Communities and Housing Policy Board: 2.1 Notes the content of the Landlord Compliance Performance Report and the suite of Key Performance Indicators (KPIs) at Appendix 1 of the report. ___________________________________________________________________
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PUBLIC 3. Background 3.1 The Housing Landlord Compliance Strategy 2025-2028, which sets out the strategic approach to compliance across the six key areas of compliance relating to Council Housing assets (gas safety, electrical safety, fire safety, lift safety, asbestos management and water safety) was approved by the Communities and Housing Policy Board on 11th of March 2025. 3.2 There are six landlord compliance policies in place to support the Housing Landlord Compliance Strategy, each with a suite of key performance indicators and detailed performance reporting arrangements which include a bi-annual report to the Communities and Housing Policy Board. Each of the policies is reviewed on a regular basis and further policies will be created for any new areas of compliance regulation that are introduced. 4. Housing Landlord Compliance Performance Report 4.1 The Housing Landlord Compliance Performance Report covering the period April 2025 – Mar 2026 is set out in Appendix 1 of this report. There are 26 key performance indicators covering the six compliance areas. 22 indicators are showing greater than 99% compliance, demonstrating an improved position on the year-end report for 2024/25. 3 performance indicators are designated amber status indicating a compliance level between 85% and 98% and 1 performance indicator is designated as a red status, indicating a compliance level lower than 85%. The compliance indicators at amber and red status have actions in place for improvement. The indicators are: • Domestic properties with a satisfactory EICR within its due date as % of total dwellings requiring an EICR (amber) • Percentage of properties with automated doors, gates, and barriers where Maintenance visits have been completed (amber) • Number of safety occurrences - including any reported asbestos related occurrence reporting (e.g., to the HSE or Regulator) during the reporting period (amber) • Re-inspections of common areas with Asbestos Containing Materials (red)
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PUBLIC 4.2 The key points to note for each area of compliance are as follows: • Gas Safety The Council are required to carry out annual gas safety inspections on all 10551 residential properties that have a gas supply. There were 11 properties where the gas service was not completed within the 12-month timescale during the 12-month period from 1 Apr 2026 – 31 March 2026. These cases were due to administrative errors (8), hazards (1) and environmental issues (2). All 11 are now complete and, where possible, actions have been taken to prevent similar cases occurring. There has been an increase in the number of enforcement letters issued, partly due to ongoing issues with Royal Mail deliveries. As a result, we have reviewed our processes and are working to improve communication with tenants through greater use of email and text messaging. This will become more easily facilitated when the new housing management ICT system is live. All communal heating systems with gas boilers have had their annual safety checks completed within timescale. • Electrical Safety Performance remains strong, with six of the eight indicators rated green and the remaining two operating at 95–96% compliance. Between 1 April 2025 and 23 March 2026, a total of 3,495 EICRs were completed. This is higher than a standard annual cycle (30% of stock) due to the impact of the pandemic in 2020, which pushed a significant volume of testing into 2021. From 2026/27 onwards, the aim will be to carry out approximately 2,400 EICRs each year. There are currently 50 tenanted properties with EICRs overdue. 15 of these are in progress with appointments being arranged. 35 are being monitored due to on-going issues; environmental issues and no access. The compliance team are engaging with colleagues across housing services and other service areas to support tenants to ensure the EICR can be completed as quickly as possible. In addition to this there are 238 void properties without a valid EICR, 199 of which are scheduled for demolition and therefore the EICR is not required. The remaining 39 are being actioned as part of the void property works.
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PUBLIC Follow on work classed as C1 (danger present) is always addressed immediately to make safe. Follow on work classed as C2 (potentially dangerous) is, in most cases, carried out at the same appointment as the electrical check. Automated letter production for EICRs went live on 1st September 2025 and has streamlined the previously manual labour-intensive process. The success of this will be monitored over the coming months. However, issues with Royal Mail delivery times have impacted on the scheduling of the works and we are currently investigating electronic alternatives such as text and email. A programme of common area electrical checks commenced in November 2024 with 100% of the 1373 common areas completed by 31 March 2026. • Fire Safety All Fire Risk Assessments (FRAs) required for multi-storeys, sheltered complexes, HMOs and common areas of all blocks are up to date. Ongoing review will continue with some requiring 6 monthly review and others 12 monthly. Actions identified from FRAs are followed up promptly with repairs instructed where required. Along with the EICR programme, the rollout of the fire safety detection interlinked alarms in domestic properties has been ongoing. Robust processes have been introduced to ensure that detectors are checked during the annual gas service and that expiry dates are updated to enable future replacements to be programmed. Feedback is also provided from surveyors carrying out stock condition surveys where missing or faulty detectors are identified. There is a quarterly meeting with Scottish Fire and Rescue Service and other Council teams to discuss fire safety. The first two Single Building Assessments (SBAs) which provide a technical review of fire safety in multi storey blocks have been completed with the remaining fourteen being scheduled and due for completion by the end of 2026. The first two reports are currently being reviewed and a cross departmental working group, led by Corporate Health & Safety, has been established to monitor and implement any actions arising. The compliance team continue to deliver fire safety training to staff across Housing Services.
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PUBLIC • Lift Safety All lifts examinations and maintenance are fully up to date. The compliance team have been pro-active in ensuring that access is ensured for all regulatory lift examinations carried out by our appointed insurance contractor. • Water Safety Statutory legislation requires Legionella Risk Assessments (LRAs) to be in place with water safety management plans and monitoring in place for those identified as high risk. This includes carrying out temperature checks where communal water tanks or heating cylinders are present such as in sheltered complexes and multi-storey buildings. There is a contract in place for water sampling and LRAs for multi storeys, sheltered housing and non-domestic premises. Building Services carry out the monthly, quarterly, six-monthly and annual monitoring of all sites as prescribed within the guidance. There is also a requirement to carry out LRA’s within all domestic properties. Current performance indicators show full compliance with water safety management with LRAs for domestic properties currently in place by archetype. The intention is to update these LRAs on an individual property basis and preparations are progressing for a procurement exercise to be undertaken this year. • Asbestos Safety Housing Services have contracts in place for asbestos surveying, asbestos removal and analytical services within domestic properties. There are currently two short term contracts, one for void properties and general repairs and the other for capital investment external works. Longer term contracts are in the process of being procured and a contract for common area asbestos management will be procured on conclusion of the review which is being undertaken as part of the Asbestos Management Action Plan. The Asbestos Management Action Plan was submitted to the Scottish Housing Regulator is being progressed with the assistance of consultancy support to provide expertise and independent advice.
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PUBLIC The Asbestos Management Policy was approved by the policy board on 28th October 2025 and a briefing session for policy board members was held in February 2026. A gap analysis is underway to review asbestos management working practices and training provisions and requirements. An asbestos management module will be developed in the new housing management ICT system. 5.0 2025/26 Key Actions Update The key actions identified in the October 2025 bi-annual report to board are noted below with progress updated: Action Progress Update The 2025/26 Scottish Housing Regulator engagement plan notes that in October 2024 in our annual assurance statement that we said were taking steps to review and consolidate our tenant and resident safety responsibilities. In addition to further updates on EICR and fire detection compliance, the Regulator is seeking further information and assurance about our asbestos management processes and planned improvements. Action plan for asbestos submitted and SHR kept updated throughout 2025/26. Ongoing review of policies, procedures and processes including the identification of new policy requirements. A Damp and Mould policy is being developed and will be brought to Board in early 2026. Draft policy undergoing external review. Longer term contracts will be put in place for asbestos surveys. The contract awards for both external and internal surveys is targeted for Spring 2026. Procurement in progress A contract will be put in place for domestic legionella risk assessments, with contract award targeted for April 2026. Procurement in progress A contract will be put in place for common area asbestos management following the conclusion of the external review of asbestos management arrangements described above. Procurement in progress 6.0 2026/27 Key Actions • Servicing is part of Phase 1 of the Housing Innovations Project (HIP) which will see a new housing management ICT system being introduced and which will incorporate gas servicing and electrical testing. Training will be required on the new system and transition plan for moving to the new system. • Longer term contracts will be put in place for asbestos surveys including common area asbestos management surveys.
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PUBLIC • A contract will be put in place for domestic legionella risk assessments. • Ongoing monitoring and progression of actions within the Asbestos Management Action Plan • Monitor outcomes of Single Building Assessments and implement any further fire safety measures identified as responsibility of compliance team. _________________________________________________________________ Implications of the Report 1. Financial - Compliance costs are met from the HRA budget. 2. HR & Organisational Development - None 3. Community/Council Planning: • Our Renfrewshire is safe - ensuring tenants have a safe place to live. To manage risk to for staff, contractors or members of the public within council housing properties. 4. Legal - None 5. Property/Assets - Ensuring assets are protected from risk. 6. Information Technology - None 7. Equality & Human Rights (a) The Recommendations contained within this report have been assessed in relation to their impact on equalities and human rights. No negative impacts on equality groups or potential for infringement of individuals’ human rights have been identified arising from the recommendations contained in the report. If required following implementation, the actual impact of the recommendations and the mitigating actions will be reviewed and monitored, and the results of the assessment will be published on the Council’s website. 8. Health & Safety - The strategy and policies align with the Council’s Corporate Health and Safety Policy. 9. Procurement - None 10. Risk - Failing to meet KPIs could put the Council at risk of failing to comply with statutory duties for landlord compliance and could be reputationally damaging. 11. Privacy Impact - None 12. Climate Risk - None 13. Children’s Rights - None
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PUBLIC 14. COSLA Policy Position – None ___________________________________________________________________ List of Background Papers Appendix A - Performance Monitoring Report - Housing Landlord Compliance, April 2025-March 2026 ___________________________________________________________________ Author: Karen Sillars, Housing Asset & Investment Manager Email: karen.sillars@renfrewshire.gov.uk