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Agenda Document Pack - Environment, Infrastructure and Economic Development Committee - 29/06/2022

Perth and Kinross Council · 29 June 2022
Back to Environment, Infrastructure and Economic Development Committee — 29 June 2022 and its agenda

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Securing the future… • Improving services 
• Enhancing quality of life • Making the best use of public
resources 
Council Building
2 High Street
Perth
PH1 5PH 
22/06/2022 
A hybrid meeting of the Environment, Infrastructure and Economic Development
Committee will be held in the Council Chamber on Wednesday, 29 June 2022 at
10:00. 
If you have any queries please contact Committee Services on (01738) 475000 or
email Committee@pkc.gov.uk. 
THOMAS GLEN
Chief Executive 
Those attending the meeting are requested to ensure that all notifications are
silent on their device and other devices are in silent mode. 
Please note that the meeting will be broadcast online and recorded.  The
recording will be publicly available on the Council’s website following the
meeting. 
Members:
Councillor Andrew Parrott  (Convener)
Bailie Mike Williamson  (Vice-Convener)
Councillor Keith Allan
Bailie Alasdair Bailey
Councillor Steven Carr
Councillor John Duff
Councillor Angus Forbes
Councillor Ken Harvey
Councillor Noah Khogali
Bailie Claire McLaren
Councillor Willie Robertson
Councillor Frank Smith
Councillor Colin Stewart
Councillor Richard Watters
Councillor Jack Welch
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Environment, Infrastructure and Economic Development Committee 
Wednesday, 29 June 2022 
AGENDA 
MEMBERS ARE REMINDED OF THEIR OBLIGATION TO DECLARE ANY
FINANCIAL OR NON-FINANCIAL INTEREST WHICH THEY MAY HAVE IN ANY
ITEM ON THIS AGENDA IN ACCORDANCE WITH THE COUNCILLORS’ CODE
OF CONDUCT. 
1 WELCOME AND APOLOGIES   
2 DECLARATIONS OF INTEREST   
3 MINUTE OF MEETING OF THE ENVIRONMENT AND
INFRASTRUCTURE COMMITTEE OF 14 MARCH 2022 FOR
APPROVAL
(copy herewith) 
5 - 6 
4 COMMUNITIES JOINT BUSINESS MANAGEMENT AND
IMPROVEMENT PLAN 2022/23 AND SERVICE ANNUAL
PERFORMANCE REPORT 2021/22
Report by Head of Business & Resources (copy herewith 22/149) 
7 - 62 
5 THE ROYAL NATIONAL MÒD
Report by Head of Culture & Communities Service (copy herewith
22/150) 
63 - 68 
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ENVIRONMENT AND INFRASTRUCTURE COMMITTEE 
Minute of meeting of the Environment and Infrastructure Committee held virtually via
Microsoft Teams on 14 March 2022 at 9.30am. 
Present: Councillors A Forbes, C Ahern (substituting for Councillor R McCall)
ABailey, K Baird, M Barnacle, S Donaldson, J Duff, T Gray, A Jarvis, G Laing,
AParrott, W Robertson, L Simpson, F Smith, and M Williamson. 
In Attendance: B Renton, Executive Director (Communities); C Mailer, Depute
Director (Communities); M Butterworth, Head of Environmental and Consumer
Services; B Cargill, R Lyle, J McCrone and B Watt (Communities); and S Hendry,
K Molley, A Brown and M Pasternak (Corporate and Democratic Services). 
Apology: Councillor R McCall 
Councillor A Forbes, Convener, Presiding. 
The Convener led discussion on items 1-4 and 7 and Vice-Convener on item 5-6. 
1. WELCOME AND APOLOGIES 
Councillor A Forbes welcomed everyone to the meeting and an apology was
noted above. 
2. DECLARATIONS OF INTEREST 
There were no Declarations of Interest made in terms of the Councillors’ Code
of Conduct. 
3. MINUTE OF PREVIOUS MEETING 
The minute of the meeting of the Environment and Infrastructure Committee
of 26 January 2022 was submitted and approved as a correct record. 
4. ACTIVE TRAVEL STATEGY – CYCLING, WALKING AND SAFER ROUTES
(CWSR) PROJECTS 2022/23 
There was submitted a report by Environmental and Consumer Services
(22/54) (1) detailing the Cycling, Walking and Safer Routes (CWSR) projects
implemented in 2021/22; and (2) seeking Committee approval to the proposed list of
Cycling, Walking and Safer Routes projects for 2022/23. 
Resolved:
(i) It be noted that the schemes implemented from the Cycling, Walking and Safer
Routes Grant Funding in 2021/22 as detailed at Appendix 1 to report 22/54.
(ii) The list of works for Cycling, Walking and Safer Routes projects for the financial
year 2022/23 as detailed in Appendix 2, be approved. 
3
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5. ANTI-IDLING 
There was submitted a report by Head of Environmental and Consumer
Services (22/55) seeking approval to further enhance the Council’s commitment to
cleaner air by utilising available anti-idling powers, to protect pedestrians and other
road users from the effects of particulate matter. 
Resolved: 
The implementation of Anti-idling powers to be operated jointly by Regulatory
Services and Parking Services, be approved.   
6. SERVICE LEVEL AGREEMENT WITH PERTH AND KINROSS HERITAGE 
TRUST 
There was submitted a report by Head of Environmental and Consumer
Services (22/56) providing an update on the collaborative working undertaken by
Perth and Kinross Heritage Trust and the Council; and (2) seeking approval of the
attached revisions to the Service Level Agreement for the provision of defined
services by (i) the Trust in relation to archaeological and conservation services; and
(ii) the Council in relation to the provision of professional and technical support.   
Resolved:
(i) The attached Service Level Agreement specification for the provision of
defined services to be provided by Perth and Kinross Heritage Trust and the
Council, be agreed. 
(ii) It be agreed to maintain dialogue on the development of a Memorandum of
Understanding as the basis for broader collaboration and investment in the
historic environment with Perth and Kinross Heritage Trust and other partners. 
7. PROPOSED ROAD HUMP ACROSS OLD EDINBURGH ROAD, BRIDGE 
OF EARN 
There was submitted a report by Head of Environmental and Consumer
Services (22/57) proposing the introduction of a Road Hump within Old Edinburgh
Road (OER), Bride of Earn; and (2) detailing the objections received (and the
responses) from the consultation undertaken on this proposal. 
Resolved:
(i) The comments and objection received in report, be noted.
(ii) It be agreed to allow the installation of the proposed Road Hump as shown in
Appendix 2 to report 22/57, as part of the Bridge of Earn to Newburgh Active
Travel route. 
8. ADDITIONAL BUSINESS   
Councillor A Forbes referred to his last meeting as Convener of the
Environment and Infrastructure Committee. He thanked members and officers for
their support throughout his time as Convener from 2018-2022.Members echoed the
Convener’s tributes and thanked Councillor A Forbes for his professionalism.
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PERTH AND KINROSS COUNCIL 
Scrutiny and Performance Committee - 08 June 2022
Housing And Social Wellbeing Committee – 15 June 2022
Environment And Infrastructure Committee – 29 June 2022 
COMMUNITIES JOINT BUSINESS MANAGEMENT & IMPROVEMENT PLAN
2022/23 AND SERVICE ANNUAL PERFORMANCE REPORT 2021/22 
Report by the Head of Business & Resources
(Report No. 22/149) 
1. PURPOSE 
1.1 This report presents the Joint Service Business Management and
Improvement Plan 2022/23 and Annual Performance Report 2021/22 for
Communities. It details progress against targets and improvement actions
over the last year and sets out priority focus areas for the coming year to
support delivery of the Council’s strategic objectives and outcomes. 
2. RECOMMENDATION
2.1 
2.2
It is recommended that the Scrutiny and Performance Committee:
• scrutinises and comments as appropriate on the Communities Joint
Business Management Improvement Plan 2022/23 and Annual
Performance Report 2021/22.
It is recommended that the Environment and Infrastructure Committee and
Housing and Social Wellbeing Committee Committee:
• approves the Communities Joint Business Management Improvement
Plan 2022/23 and Annual Performance Reports 2021/22 for the areas
which fall within their remit
• notes the comments from the Scrutiny And Performance Committee on
the format of future Business Management and Improvement Plans and
Annual Performance Reports. 
3.  STRUCTURE OF REPORT 
3.1 This report is structured over the following sections: 
• Section 4: Background
• Section 5: Proposals
• Section 6: Further Considerations
• Appendix 
4
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4.  BACKGROUND 
4.1 Council Services produce a Joint Service Business Management and
Improvement Plan (BMIP) and Annual Performance Report (APR) on an
annual basis.  This sets out the key actions which the Service will deliver in
the coming year, to ensure better outcomes for everyone in Perth and
Kinross, and to demonstrate how the Service contributes to the delivery of the
Council’s strategic objectives.  This also allows an opportunity to reflect on the
progress made in the previous year. 
4.2 These documents are an important part of the strategic planning framework
for the organisation, translating the strategic objectives of the Local Outcome
Improvement Plan and Corporate Plan into the contributions that each Service
makes. Team plans are based on Service BMIPs, and will contain more
operational detail. 
4.3 The joint Service BMIPs and APRs are presented to Scrutiny and
Performance Committee, and then to the relevant Service Committees. This
report presents the Joint Business Management Improvement Plan for the
period 2022/23 and Annual Performance Report for the period 2021/22 for
Communities. 
4.4 The documents were discussed at the Scrutiny and Performance Committee
on 8 June 2022. The Committee agreed that there was a need to consider the
format for future BMIPs and APRs from all services, particularly to simplify the
document, make it shorter with less detail and ensure there is more
information in areas where things have gone wrong.  
5.  PROPOSALS 
5.1 The Service Joint BMIP and APR for this year has not changed significantly in
terms of structure and format. The report includes performance summaries
and end of year data, where currently available, along with comments on
performance against priority areas identified last year.  It also sets out
information about how the Service is organised and structured to deliver and
identifies key priority focus areas for the upcoming year, rather than a detailed
plan.  This approach was agreed last year, due to the impact of COVID-19,
which has continued during 2021/22.       
5.2 The updated Corporate Plan is currently being developed along with the 
Local Outcomes Improvement Plan.  This will inform the priorities of our future
Service APR/BMIP.  The new Change and Transformation Strategy may also
have an impact on the future delivery of services and our priorities.   
5.3 The Council has also procured a performance management software system
which will be introduced during 2022.  This will change the way in which
performance information is reported, once implemented. 
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5.4 Following approval of the new strategic documents and the implementation of
the new performance management software solution, service planning and
performance reporting will be reviewed and new guidance will be developed
for reports next year.   
5.5 The APR and BMIP recognises the breadth of activies undertaken by
Communities to contribute and support the strategic outcomes of the Council
and its partners.  The report provides a progress update on the key area of
focus outlined within the previous report (Report No 21/160). 
5.6 The Council faces significant financial challenges and we will continue to
develop opportunities to work with our partners and communities to deliver on
our aims set within the Perth and Kinross Offer.  We will also seek to further
develop transformative opportunities to respond to these challenges. 
5.7 In the coming year, our key priorities will be to:- 
▪ support business to grow and attract investment and higher value jobs into
Perth & Kinross as outlined within the Economic Wellbeing Plan
▪ continue to deliver the Climate Change Strategy for Perth and Kinross,
which sets out our plans and actions to lower our carbon usage, and meet
our obligations on upcoming regulatory requirements – with a particular
focus on transport and food this year
▪ work with other services and partners to mitigate the impact of the cost of
living crisis on our residents, including preventing homelessness wherever
possible
▪ narrow inequalities gaps and demonstrate a consistent and systematic
approach to prevention, early intervention and fairness
▪ support the health and wellbeing of our residents, through our
commissioning strategies and the development of PH20
▪ ensure delivery of our Strategic Housing and Investment Plan, with a
particular focus on rural affordable housing
▪ make the best use of funding available to maintain, or improve, our natural
and built assets, including rationalisation, and continue to deliver the
significant capital projects being undertaken across the Service
▪ further embed the ethos and culture of the Perth and Kinross Offer to
ensure that it is at the heart of how we work. We are determined to build
new relationships within our communities as we know communities are
better at identifying their needs and designing solutions
▪ further develop a strong “locality based” approach and strengthen
relationships with our communities and Community Planning Partners
▪ focus on the connections between leadership, organisational culture, and
employee engagement so our staff feel empowered to be solution focused
and think yes to do what needs to be done to improve people’s lives
▪ refocuss on collaborative working with all our partners including other
Councils to unlock efficiencies, share best practice and allow us to offer
services to our communities that would be otherwise be unachievable in
the current financial context
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▪ deliver our existing transformation programme and develop further
transformative opportunities for shared working, digitisation and efficiency
to help meet the financial challenges ahead. 
6. FURTHER CONSIDERATIONS 
6.1 None. 
Author
Name Designation Contact Details 
Fraser Crofts Head of Business &
Resources
01738 475000
ComCommitteeReports@pkc.gov.uk 
Approved
Name Designation Date
Barbara Renton Executive Director
(Communities)
15 une 2022 
APPENDIX 
• Comunities Joint Business Management Improvement Plan 2022/23 and
Annual Performance Report 2021/22. 
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ANNEX 
1. IMPLICATIONS, ASSESSMENTS, CONSULTATION AND COMMUNICATION 
Strategic Implications Yes / None
Community Plan / Single Outcome Agreement  Yes
Corporate Plan  Yes
Resource Implications  
Financial  None
Workforce None
Asset Management (land, property, IST) None
Assessments  
Equality Impact Assessment None
Strategic Environmental Assessment None
Sustainability (community, economic, environmental) None
Legal and Governance  None
Risk None
Consultation 
Internal  Yes
External  None
Communication 
Communications Plan  None 
1. Strategic Implications  
Community Plan / Corporate Plan 
1.1 This report supports the delivery of the Strategic Objectives within Perth and
Kinross Community Plan (Local Outcomes Improvement Plan) 2017-2027 and
Corporate Plan 2018-2022. 
2. Resource Implications 
Financial 
2.1 There are no financial implications arising from this report. 
Workforce 
2.2 There are no workforce implications arising from this report. 
Asset Management (land, property, IT) 
2.3 There are no asset management implications arising from this report. 
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3. Assessments 
Equality Impact Assessment 
3.1 Under the Equality Act 2010, the Council is required to eliminate
discrimination, advance equality of opportunity, and foster good relations
between equality groups.  Carrying out Equality Impact Assessments for plans
and policies allows the Council to demonstrate that it is meeting these duties.   
3.2 This report has been considered under the Corporate Equalities Impact
Assessment process (EqIA) with the following outcome: 
(i) Assessed as not relevant for the purposes of EqIA. 
Strategic Environmental Assessment 
3.3 The Environmental Assessment (Scotland) Act 2005 places a duty on the
Council to identify and assess the environmental consequences of its
proposals.  no further action is required as it does not qualify as a PPS as
defined by the Act and is therefore exempt. 
Sustainability 
3.4 Under the provisions of the Local Government in Scotland Act 2003 the
Council has to discharge its duties in a way which contributes to the
achievement of sustainable development.   Under the Climate Change
(Scotland) Act 2009 the Council also has a duty relating to climate change
and, in exercising its functions must act: 
• in the way best calculated to delivery of the Act’s emissions reduction
targets;
• in the way best calculated to deliver any statutory adaptation
programmes; and
• in a way that it considers most sustainable. 
3.5 The information contained within this report has been considered under the
Act. However, no action is required as the Act does not apply to the matters
presented in this report. 
Legal and Governance 
3.6 Not applicable. 
Risk 
3.7 Not applicable. 
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4. Consultation 
Internal 
4.1 The Communities Management Team were consulted during the preparation
of this report. 
External 
4.2 Not applicable. 
5. Communication 
5.1 Not applicable. 
2. BACKGROUND PAPERS 
2.1 The background papers referred to within the report are: 
• Communities Joint Business Management Improvement Plan 2021/22
and Annual Performance Report 2022/23. 
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Appendix 1 
Communities Annual Performance Report 2021/22_ V4.0 24th May 2022
4
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1 
Contents Page
Introduction 2
Vision, Strategic Objectives and Service Priorities 4
Strategic Objectives 
Giving Every Child the Best Start in Life and Developing Educated,
Responsible and Informed Citizens
5
Promoting a Prosperous, Inclusive and Sustainable Economy 10
Supporting People to Lead Independent, Healthy and Active Lives 14
Creating a Safe and Sustainable Place for Future Generations 19
Organised to Deliver 
Senior Management Structure 25
Customer Focus and Community Engagement 25
Preparing our People for the Future 26
Partnership Working 27
Financial and Resource Management 28
Performance, Self-Evaluation and Risk Management 29
Health and Safety 30
Key Performance Indicators for 2021/22
Glossary of Terms
31
44 
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2 
Introduction 
We are pleased to present the Annual Performance Report 2021/22 for Communities. As you
would expect, the last 12 months have again been challenging for our Service as we
continued to respond to the Covid-19 pandemic and began our recovery from the huge
disruption of the last two years. 
As we emerge from the pandemic, we find ourselves presented with a new set of equally
challenging circumstances. 
The significant rise in the cost of living will affect everyone in Perth and Kinross, but
particularly the most vulnerable people in our communities. We will play a key role in helping
to protect people from escalating costs, and as you can read in this report, we have already
started a wide range of work to support people who are finding themselves in financial
difficulty. 
We continue to co-ordinate the response to child poverty across Perth and Kinross through
our Local Child Poverty Action Report.  This highlights the major partnership effort across
Perth and Kinross to help and support families facing poverty. We are also supporting people
in food poverty, working with community organisations and networks across the area and
building on the connections we made with local groups during the Covid pandemic. 
We paid out over £200,000 to our housing tenants who were struggling to pay their rent
through the Tenancy Sustainment Fund. We distributed over £160,000 to community groups
to empower them to support local people who were struggling with food poverty. This vital
work will continue and develop as our resident’s face rises in the cost of living. 
Our service also plays a key role in supporting our businesses and the local economy in
these difficult times. We provided vital support to local businesses during the pandemic,
distributing over £85m to 7,000 businesses in Perth and Kinross affected by restrictions. This
helped businesses to remain solvent in the face of fast-changing Covid restriction guidance. 
We will continue to work with our business partners to enable a vibrant local economy which
provides a range of employment opportunities for our people. Key to this will be the Perth
and Kinross Economic Wellbeing Plan, approved in March 2021, which details actions that
are being progressed to support the local economy to recover from the pandemic over the
next few years. We will work with local community partners to diversify our economy, bring
new investment and higher value jobs to the area, enhance the resilience of the rural
economy, retain our young talent, improve digital connectivity, and address the future of
retail. 
Tackling climate change will, of course, continue to be a focus for the Council, and our
service has a large part to play. Our new corporate Climate Change Strategy and Action
Plan will be the blueprint that leads this work as we move forward. 
We are establishing a Climate Commission for Perth and Kinross to ensure that we are
acting now to protect our environment for future generations. We have delivered more
walking and cycling friendly routes and worked to reduce, reuse, and recycle more of our
waste. A new Perth and Kinross Climate Action website has also been published to provide
one-stop climate change resource hub as requested by our residents. 
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3 
As a Service, we also recognise we need to change how we use our existing assets, any
new assets we procure, and to how and where we work, so that we can minimise our impact
on the climate.  This will influence all our future investment choices. 
Through the ethos and principles of the Perth and Kinross Offer we will ensure that people
are at the heart of everything that we do. The Offer Framework, developed and approved in
December 2021, is based on the ambition that everyone in Perth and Kinross has something
to offer. It aims to empower communities to make decisions – allowing people to be happier
& healthier, and making Perth and Kinross a better, greener, and fairer place for people to
live, learn, work, play and visit. 
To support this work, we recently started to deliver an Employee Offer Experience to all our
staff, promoting our values and behaviour framework in terms of how we interact with each
other and with our wider communities. 
We already see many examples of PK Offer in action, with Communities staff empowering
local communities to develop their skills, abilities, and capacity to address their own needs.
This is evident in groups, such as Local Action Partnerships, Local Resilience Partnerships,
Bloom Groups and Estate Based Initiatives. The Offer will also underpin discussions with our
residents and communities as we look at the services we can continue to provide in the
future. 
All local authorities will continue to face financial challenges in the future. One of our
priorities will be to grow collaborative working opportunities with other Councils and partners
to unlock efficiencies, share best practice and allow us to offer services to our communities
that could otherwise be unachievable in the current financial climate. 
Despite the many challenges we face, this is also a very exciting time for Perth and Kinross
thanks to investment from the Council. The £26.3m City Hall Museum project is on track, the
Cross Tay Link Road Scheme is progressing, we will host the 2022 Royal National Mòd in
October 2022 and we are delivering the £90M PH20 project to redevelop Perth Leisure Pool
and Dewars Centre. 
So, despite the major challenges ahead, we look to the future, confident that our dedicated
staff will continue a wide range of services to make Perth and Kinross the best place it can
be, within the resources at our disposal.   
Barbara Renton       Clare Mailer 
Executive Director       Depute Director 
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4  
Our Vision 
We support the Vision of the Community Planning Partnership, for our area: 
“Creating a confident, ambitious, and fairer Perth and Kinross, for all who live and
work here” 
This report translates how Communities contributes towards the achievement of the vision
and the strategic objectives set out within the Community Plan and Corporate Plan in the
delivery of positive outcomes for our citizens and communities.  The Perth and Kinross
Offer supports our five corporate objectives and will build on existing success to grow this
joint working approach into all areas of our work. A new community plan is under
development for publication later in 2022.                   
The annual report provides an update on the key areas of focus identified within the
previous year’s joint Annual Performance and Business Improvement Plan (Report No
21/160).  Within each section it also identifies key priorities for the coming year
(2022/23) with the performance section providing an overview of our performance
against targets.
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5
GIVING EVERY CHILD THE BEST START IN LIFE & DEVELOPING EDUCATED,
RESPONSIBLE, AND INFORMED CITIZENS
Our contribution:
Teams across Communities have a key role in giving every child the best start in life and in
helping to develop responsible and informed citizens. We continue to work with all partners to
achieve positive outcomes in a range of ways.  
Overcrowding, homelessness, dampness, food and fuel poverty, poor neighbourhood
condition, and negative aspects of place and community can have a detrimental impact on
our children and young peoples’ developmental milestones, educational attainment,
emotional wellbeing, and wider outcomes in life.
Our contribution includes preventing and responding to homelessness by ensuring that
families have immediate access to good quality housing. We recognise that good quality
affordable housing, of the right size and close to family networks, employment and education
can positively impact on children and young people. 
We also recognise the significant challenge faced by all services and communities in tackling
and mitigating the impact of child poverty. We continue to support the ongoing development
of the Child Poverty Action plan and have a key contribution to make in mitigating and
addressing child poverty in the area. 
We play a significant role in supporting adult and community learning to increase life chances,
skills and employability for local people through our statutory Community Learning and
Development role as set out in the Community Learning and Development Plan.
We work to meet our statutory responsibility to promote and grow Gaelic language and
culture through the Gaelic Language Plan, with opportunities from Early Years to adult
language learning. 
Open space allows children and young people to be physically active and challenge
themselves, so they sleep and eat well and form healthy habits. We know that children and
young people who play outdoors often have better social networks, are more confident and
are more involved in their local communities. Our contribution is significant. We provide and
maintain 149 high quality play parks, paths, and open spaces, along with a range of activity
programmes and educational events that encourage family activity and sport. Our local
spaces are well designed, maintained and free to use, so all children and young people can
get involved – regardless of their background, gender, age, stage, or ability.
We recognise the importance of the whole play landscape for children and young people,
and, where appropriate, take measures to curb or calm traffic, provide well-lit footpaths and
walk-ways, gathering spaces and litter bins. Our Community Safety team, work with
communities and Police Scotland to address any concerns and ensure that young people feel
safe. 
Our Public Transport team organise travel to school and, through active engagement with
schools and parent teacher associations, we raise awareness and undertake enforcement of
safe parking around schools.
Performance Summary for 2021/22
The cumulative impact of our work during this challenging year has been significant.
We have worked to mitigate the impacts of Child Poverty on our children and their
families.  This has included working across the organisation and with our community
partners to provide opportunities to develop skills, maximise income and employment
opportunities.  This is further supported by the principles and ethos of the Perth &
Kinross Offer which has our communities at the heart.
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6
Focus Area Update
Delivering on
the actions
outlined in the
Local Child
Poverty Action
Report to further
reduce child
poverty in Perth
& Kinross
We co-ordinated and supported the response to child poverty delivering on
the actions outlined in the Local Child Poverty Action Report (May 2021).
Our work to mitigate child poverty meant: 
Maximising incomes, reducing household costs, minimising food and
fuel poverty, and maintaining affordable rents
▪ maintaining our rents at affordable levels ensured that no family paid
more than 22% of its income in rent and most paid between 13%
and 19%
▪ 157 houses were let through the affordable rent guarantee and 143
households were rehoused with the Rent Bond Guarantee Scheme
▪ an investment of £500,000 over the past 2 years to support council
tenants to maintain their existing tenancy, preventing instances of
homelessness  
▪ £5.5m of client financial gain for struggling families through the
provision of welfare rights advice to 1,309 families with dependent
children and 113 minority ethnic families
▪ 183 new affordable houses were built exceeding our target of 150
▪ Cash First approaches providing £4.9m of financial support to
struggling families across Perth and Kinross
▪ £256,000 to support food security across Perth & Kinross, this
included funding of £20,000 to Perth Food Bank and £20,664 for
emergency food provision to ‘Broke not Broken’
▪ school clothing grants to 15% of primary pupils and 10% of
secondary school pupils 
Supporting the availability of affordable childcare and public transport
to support parental employment 
▪ £14,000 of funding for community transport and 2 demand
responsive community transport schemes were in operation in West
Kinross-shire and Kinloch Rannoch
▪ 4,000 applications for free bus passes for the under 22s were
processed between January and March 2022
▪ Free School Meals to 8,429 school pupils (73% of primary school
pupils and 9% of secondary school pupils)
▪ 51 Early Learning Centre settings provide childcare for
approximately 2,000 children
▪ Education Maintenance Allowance to 575 pupils
▪ £1.7m through the Pupil Equity Fund to help close the poverty
related attainment gap 
The delivery of employment initiatives and investment in a range of
activities to support fair employment and sustain and grow our
economy
▪ £1.2m to deliver employability, skills training and support which
helped 256 people find fair work and good jobs
▪ provided online learning and support to 110 adults
▪ established 5 Skills Academies in Hospitality, Digital and Green
Skills, HGV and LGV Licenses for the haulage industry
▪ Graduate training opportunities provided to young people working on
the City Hall and PH20 major capital projects
Supporting digital connectivity within rural areas
▪ Digital access was provided to 3,000 children with digital access to
support learning at home 
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7
Focus Area Update
Engaging with
partners to
deliver
community
benefits through
training,
employability
skills and work
placements as a
dividend of the
Council’s capital
investment
• Community benefits help provide a wide range of opportunities to
communities, neighbourhoods and disadvantaged groups and secure
real economic and social benefits for local people. The following link
provides a map of the community benefits already delivered by suppliers
through contracts providing goods, service or works in Perth and
Kinross. 
• Using community benefits, alongside the Perth & Kinross Offer, we will
further improve the lives of local people, enabling local communities to
thrive, boosting employment and skills, securing long-term sustainability
of facilities and contributing to cleaner, greener spaces for people to live,
work and grow
• Perth Transport Futures Project (PTFP) is a series of projects
developed by the Council to support the economy to grow sustainably.
Information on the PTFP and Phase 2, the Cross Tay Link Road
(CTLR), is available at www.perthtransportfutures.co.uk.
• Community benefit clauses were included in the CTLR construction
contract awarded to BAM in August 2021. A Community Benefit and
Social Value Strategy has been developed to ensure expectations are
clear  
• The City Hall project is delivering several social benefits through its
contractual relationship with BAM, the main construction contractor for
this £26.6M investment in Perth's cultural tourism offer. This includes
construction jobs and training opportunities for young people including
through engagement with Scott Street; supporting 2 Graduate Trainee
roles; and a schools engagement programme led by BAM to support
wider STEM objectives.
Working with
our adult
learning delivery
partners to
develop a
blended learning
model for adults
focused on
digital and wider
job skills. 
• We commissioned seven partner organisations to deliver accredited
learning opportunities which support adults into positive destinations.
The total number of adults engaged was 197.
• We also developed an on-line Adult Learning Hub delivering a range of
courses supporting people into volunteering, improving well-being,
English as a second language, Award Scheme Development and
Accreditation Network (ASDAN) and Food Hygiene Certificates. 82
learners engaged in on-line learning with the PKC Hub.
Maintaining and
enhancing
access to public
libraries during
the Covid
pandemic and
beyond
Throughout the pandemic and lockdown periods, services were
maintained via online borrowing and increased online/e-reading materials,
delivery services to care homes, Click and Collect services and
maintaining the Mobile Libraries to rural and remote communities.  The
total number of eLibrary issues significantly increased in 2021/22 at
665,176 compared to 51,530 in 2019/20.
Further
strengthening
capacity and
resilience in
communities
and 3rd sector
organisations by
The Perth and Kinross Council Volunteer and 3rd sector Upskilling fund
distributed £80,000 to individuals and organisations. The project
encapsulates the themes of the PK Offer with 116 successful applications
out of 218 received for funding from groups across Perth & Kinross. The
geographic spread of the applications received and the areas they serve
are as follows:
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8 
training and
development
opportunities for
volunteers. 
Most common themes: Sports (Coaching qualifications), First Aid, Mental
Health First Aid and Counselling Courses
Delivering year
one of the new
Community
Learning and
Development
Plan 2022/25 as
part of our wider
recovery and
renewal
approach for
individuals,
families and
communities
impacted by
Covid. 
The Community Learning Development Plan (CLDP) was published in
March 2021, setting out key actions to support the recovery and renewal of
communities. Delivery of the plan is ongoing, it will be refreshed and
updated in September 2022. Specific completed actions include: 
• the distribution of over £168,000 was distributed to 21 community
groups to support community-based food initiatives 
• ‘Share the Square’ project engaged over 50 community members
reducing social isolation, improved mental health and creating working
links with new partners including the Scottish Refugee Council 
Increasing
digital
participation
through new
initiatives to
reduce social
isolation and
increase skills. 
A Digital Participation Working Group was established to increase levels of
digital participation. Key milestones included:
• commissioned research to develop a baseline of digital participation
and produce an Action Plan to increase levels. The research is due to
be completed in June 2022. 
• provided £20,000 to support wi-fi enabled printing across our CPK
library networks. This allows any individual to send a print job to a CPK
Library and collect it from one of the facilities when convenient
• supported 11 community-led projects in 2021/22 with £20,000 of
funding to allow them to increase digital participation in their
communities. Examples of the initiatives supported include:
▪ installation of hardware for wi-fi in community facilities
▪ covering running costs of wi-fi provision in community facilities
▪ provision of tablets, laptops and other technology to support skills
classes
▪ volunteer recruitment for supporting digital skills initiatives 
Financial
Inclusion
Project 
Through our Financial Inclusion project, we recruited two additional
Welfare Rights Assistants to provide tailored advice and assistance to our
tenants, enabling our Locality Housing Teams to focus on tenants in
financial difficulties. To build on the success of the project, we will work in
partnership with Perth’s Citizens Advice Bureau (CAB) to also target
tenants struggling financially due to the rise in the cost of living. 
Feeling the
Pinch 
Financial hardship has a major impact on people’s wellbeing – many
people struggle to heat their homes; pay their utility bills; meet housing
costs; clothes and feed their children and pay for essential products. 
Our “Feeling the Pinch” raises awareness of the wide variety and range of
support available in Perth and Kinross and nationally. We used a variety of
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9 
channels and targeted methods of communication to reach the widest
audience possible. 
Peer Mentor
Strategy 
Through a multi-agency approach, the Safer Communities Team
developed a new initiative to educate young people on the dangers of drug
use. A pilot in Crieff High School has led to twelve young people
undertaking an 8-week course to become Peer Mentors, to facilitate
discussions with young people on the dangers of drug use. 
Focus Areas for 2022/23 
We will: 
work with other services and partners to mitigate the impact of the cost of living crisis on our
residents, including preventing homelessness wherever possible.  This will include narrow
inequalities gaps and demonstrate a consistent and systematic approach to prevention, early
intervention and fairness. 
• taking forward the actions within our Local Child Poverty Action Plan 
• delivering on the actions within our Rapid Rehousing Transition Plan to ensure our
continued success in tackling homelessness
We will also review the public library service to maintain sustainable, high quality,
effectively targeted services across Perth and Kinross
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10
Performance Summary for 2021/22
Focus Area Update
The Economic
Wellbeing Plan
which outlines a
programme of
actions of
support for
People
Business and
Place
People
• The ‘Skills Passport’ (funding of £125,000) project launched in
December 2021 and we have engaged with 24 individuals providing
support with funding for training or equipment. 22 individuals received
the grant, with a spend of £30,000 to date. Job roles and business
start-ups range from bike mechanics, tilers, florists, mobile hair and
beauty, driving instructor training, accountancy and property
qualifications. 
• Launched in March 2021 the ‘Futures for Families’ Programme,
funded by Parental Employment Support Fund, offers a tailored
package of support to eligible parents, in or out of work, withh
PROMOTING A PROSPEROUS, SUSTAINABLE, AND INCLUSIVE ECONOMY
Our contribution:
Together with other public, private and third sector partners, we invest in physical and digital
infrastructure; business and skills development; events and festivals to sustain and grow our
economy. We also want to attract new businesses and employment into the area and
collectively continue our drive to make Perth one of Europe’s most sustainable small cities. 
Our Local Development Plan sets out policies and proposals to ensure our area continues to
be an attractive place to live and has a good supply of housing and employment land.
The Economic Wellbeing Plan sets out an ambitious economic development programme that
will assist people, businesses, and places to recover from the COVID-19 pandemic and
reposition our local economy to respond to other challenges and opportunities.
The Tay Cities Deal is already bringing significant investment to the area, as will new funding
streams such as the Town Centre Fund, the Place Based Investment Programme, and the
UK Shared Prosperity Fund.
It is important that we harness our investment to ensure that those most in need of
employment are not excluded. We adopt an inclusive growth approach including, for
example, the use of community benefit clauses in our contracts, whenever possible and by
encouraging payment of the Scottish Living Wage. We try to influence employment rates and
average earnings by supporting businesses and individuals directly, as well as through our
partnerships with Growbiz, Business Gateway, and Employment Connections services. 
We will also continue to work with the private sector to ensure all households across Perth
and Kinross can access superfast broadband and that our key settlements have access to a
Full Fibre Network.
We continue to focus on the delivery of efficient services to ensure that our tenants’ rents
remain at levels that are affordable to them, based on local income levels.
The impact of our work during 21/22 has been to sustain businesses and communities
through the provision of timely, comprehensive advice, guidance, and financial
support by mitigating as far as possible the continuing impacts of the pandemic,
addressing the equalities gap, maximising income and keeping rents affordable in
order to support both individuals and the local economy. 
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11 
assistance to secure well paid, highly skilled employment. 37
participants have registered to date.  
• The service also offers funded training grants, ‘Elev8’ Training Grant
has delivered financial support to 11 clients. Examples of this include
Teacher Training Diploma course, office equipment for studies and
professional memberships to allow clients to progress personally/
professionally. 
• Across all Scottish Government funded ‘Young Persons Guarantee’
(YPG) and ‘No-one Left Behind’ (NOLB) activity we engaged with 273
people (April 2020 to December 2021). A wide range of sectors are
supported through newly introduced skills academy provision including
Digital Skills, HGV/LGV, Forklift, Green Skills, Construction and more. 
Business
• We teamed up with Crowdfunder to launch the £150,000 Crowdfund
Perth and Kinross Business Fund in January 2022. By matching up to
£5,000 of crowd-sourced funding, this unique new project supports
individuals, businesses, and communities to establish and grow
businesses, projects and services to make a real difference to the
local economy. 
• Launched in May 2021 the Micro Enterprise Fund has supported a
diverse range of businesses and similarly a diverse set of ambitions.
126 applications have been approved (£115,901), funding a wide
range of industries including indoor climbing centres, drystone
masons, beauty salons, restaurants. This has allowed businesses to
expand and grow and benefited them when most needed following 
the pandemic. 
• Throughout the pandemic over £85m was distributed to over 7,000
businesses affected by the restrictions. 
• During 2021/22, 13 Adapt Your Property Grants (funding of £350,000)
was fully committed with 8 commercial properties coming back into
use & 5 premises converted to residential use.
• The Open for Business (funding of £200,000) was fully committed
during 2021/22, with 51 retail, hospitality and customer facing
business premises receiving support. 
Place
• The ‘Perth City & Towns Christmas Campaign’ was run across Perth
and Kinross encouraging people to shop local. 
• Based on the campaign - business surveys, comparing 2020 and
2021, key findings: 
▪ in 2020, 43% of respondents spend £100 or more in independent
shops, this increased to 51% in 2021
▪ in 2020, 59% bought more online than usual Christmases. This
number dropped to 39%, and 37% of respondents bought more in
shops than previous years
▪ 28% of businesses reported online visits and sales up from 2020,
which was also up by 23% on 2019
▪ 29% of businesses performed financially better between 2019 and
2020, this increased to 42% from 2020 to 2021 
• Through a marketing Minute of Agreement Visit Scotland conducted a
dedicated digital campaign from October 2021 to January 2022 to
raise awareness of the opportunities to “Live Life Well in Perthshire”,
profiling the area as a must visit rural and city destination for outdoor
adventures, connecting to nature, food & drink experiences and
wellbeing. The campaign’s articles/features, advertising and social
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12 
media activity generated over 100,000 landings on visitscotland.com
Perthshire destination pages. 
• UNESCO City of Craft and Folk Art status was secured for Perth in
late 2021, meaning our city joins a global network of designated
cultural cities with tourism and creative industry benefits for our area.
The designation is for life. 
Continuing to
seek a funding
solution to
enable the Eco
Innovation Park
to progress
We worked closely with local and national partners to progress a funding
solution to enable the Perth Eco Innovation Park. The Council agreed to
utilise prime borrowing costs to take forward Phase 1 of the project subject
to an approved Business Case. This would be used to secure Tay Cities
Deal funding and lever further public and private funding. 
Commencing
procurement of
the second
phase of the
Food & Drink
Park
We have been marketing sites at the Food and Drink Park for food and
drink use and for general industrial. This process will continue into the next
financial year. 
Ensuring the
new Place
Based
Investment Fund
is fully utilised
to support
community
aspirations 
Funding was allocated to several existing Town Centre Fund projects*
(see progress below) & for one new project the Letham Hub. Physical
works on the Letham Hub started at the end of November 2021, the
project is due for completion December 2022 and will open early 2023. 
Completing
delivery of the
£1.9m Town
Centres Fund
projects 
• Drummond Arms, Crieff* planned strip out and making safe. Works
have now been completed and they also purchased the adjoining
former RBS
• Strathmore Community Hub* physical works are scheduled for
completion by end of April, with official opening planned for mid-June
• Loch Leven Car Park* - all works completed in early May 2022 
• Public Wi-Fi* – work is on-going to finalise the connections to Kinross,
Alyth, Comrie, Scone & Coupar Angus with all works due to be
completed by mid-summer 
• Local Full Fibre Network* - project was completed in November 2021
with 136 Council buildings connected
• Crieff Hotel, now purchased by Community Arts organisation & further
plans subject to securing planning permission & further funding
• Strathearn Hotel, Crieff – demolition was completed, and site is cleared 
Delivering the
Royal National
Mòd in 2022  
The Mòd is expected to bring more than 7,000 visitors to Perth, with an
expected boost of over £1m to the local economy. We are working with
national agencies such as An Cuand community groups, including schools,
to ensure that the benefit of learning Gaelic and an understanding of
Gaelic language is available widely. The additional spend will benefit
businesses and communities across the whole of Perth and Kinross
Continue to
work with the
private sector to
ensure all
households
across Perth 
and Kinross can
access
• We completed the Intelligent Street Lighting Project in 2021 by
connecting 2,200 lights in the City Centre, main streets and urban areas
of Perth to a new Central Management System.
• Phase one of the smart waste project was completed in Perth providing
intelligent management of waste and alerts when waste bins and
recycling bells need to be emptied. Phase 2 is underway and will be
ongoing until December 2022
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13
superfast
broadband and
that our key
settlements
have access to a
Full Fibre
Network
• The Open Data platform has been made available at
https://data.pkc.gov.uk  and further data on transport, the environment,
population and society, energy and the economy and finance are being
added. 
The Cross Tay
Link Road
Scheme (CTLR)
Received planning approval by the Planning and Development Management
Committee in October 2020. The Stage One Contract (Early Contractor
Involvement and Advance Work) for the Cross Tay Link Road was awarded to
BAM Nuttall Ltd in August 2022. The contract is progressing well, and Stage
Two (Construction) is due to be awarded in August 2022. Further information
on the project can be found on the website www.perthtransportfutures.co.uk.
The £26.3M City
Hall project
Commenced on site in February 2021 and is on track for completion in
early 2024. Community engagement programmes are underway to
develop and grow new audiences for City Hall. This includes Raise the
Roof, a large-scale project funded by Event Scotland as part of the 2022
Scotland’s Year of Stories, working with communities and artists to raise
awareness of the City Hall project and of women’s stories across Perth
and Kinross. 22 community groups are involved, learning and researching
the women who lived and worked in their localities. 
UNESCO City of
Craft and Folk
Art
Perth was designated UNESCO City of Craft and Folk Art in November
2021 after a competitive bidding process. This designation is permanent
and a strategy to deliver economic and wider benefits is under
development within the wider Cultural Strategy for Perth and Kinross. The
designation will allow for specific partnership building with other UNESCO
cities across the world to encourage increased awareness of Perth, bring
tourism and potential projects to benefit the creative industries in Perth and
Kinross. The designation will also strengthen funding applications from
other sources for related cultural activities. 
Focus Areas for 2022/23 
We will: 
Support business to grow and attract investment and higher value jobs into Perth &
Kinross as outlined within the Economic Wellbeing Plan. This includes 
• ensuring delivery of key infrastructure projects to support the local economy, including
the Cross Tay Link Road and the redevelopment of Perth City Hall as a cultural attraction 
• a particular focus on city and town regeneration as well as employability and skills to
support income equality   
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Performance Summary for 2021/22
SUPPORTING PEOPLE TO LIVE INDEPENDENT, HEALTHY AND ACTIVE LIVES
Our contribution:
Our staff play a central role in supporting people to live life well, wherever they live, and
whatever their stage in life. Every day, we work closely with our partners, tenants, and
residents to enable people to remain in their homes, preventing homelessness and ensuring
housing needs are identified and met.
Safe and secure housing is a basic human need, and through our Local Housing Strategy we
ensure people have access to the right type of housing and support to enable them to live as
independently as possible at home.
Our Floating Housing Support Service enables vulnerable individuals at risk of losing their
tenancy to live independently and maximise their independence. It aims to provide short term
personal outcomes focussed support, on both a practical and emotional level, to help people
live independently. 
We ensure that housing developments are flexible and meet the ‘housing for varying needs’
standards to address people’s existing and longer-term needs. Many of our new build
properties are designed to facilitate independent living - for example wet floor showers,
wheelchair access, assisted bathing facilities and additional bedrooms for carers. We
undertake a range of minor and major adaptations, such as property extensions, the
installation of safety rails and ramps, stair lifts and level access showers to allow people to
live in their existing homes.
We keep Perth and Kinross on the move, so that people stay mobile, connected and able to
access services and activities. We manage and maintain the 2,700 kilometres of roads
network, provide parking spaces for motorists with disabilities and supply around 2,500 blue
badges each year. 
One in five households across Perth & Kinross do not have access to a vehicle. Our ongoing
investment in public sector bus travel and community transport provides accessible transport
to allow people to stay independent, participate in their communities and access vital public
services and employment. 
Our community-based activities help people access the significant social and health benefits
from interacting with each other, often across generations, and connecting with our
outstanding natural environment. Our Community Greenspace team continues to support and
encourage local groups, by providing hands on support. The 45 Bloom groups are the longest
established of these partnerships and, have over 450 committee members. Together with
hundreds of volunteers, they deliver over 20,000 hours of voluntary effort on an annual basis.
This brings communities together, uniting them behind a single, common purpose, to make
towns and villages better places to live and, creates a strong sense of civic pride. 
We have supported people to live independent healthy lives by working together with our
partners and communities across a range of activities to improve and prioritise what
matters most to our communities.   
We continue to minimise the impact and stigma of homelessness as well as listening to
seldom heard voices to inform how we develop and improve our services.
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15 
Focus Area Update
Delivering the
outcomes
detailed within
our Equalities
Performance
Report
We continued to provide funding for specific communities to enable them
to be sustainable and self-sufficient:
• funding for a Gypsy/Traveller community empowerment project (£20k)
through Financial Insecurity Funding
• as part of our Covid Recovery Plan funding was allocated to
community groups who worked closely with us during the pandemic to
support communities including Pink Saltire (£10k), Perthshire Welfare
Society(£5k) and Perth Chinese Community Association (£5k)   
Deliver the
actions within
our Rapid
Rehousing
Transition Plan
(RRTP), to
ensure our
continued
successes in
tackling
homelessness
• Through effective prevention interventions, we further reduced
homelessness by 5% during 2021/22 
• Where homelessness could not be prevented, the duration of
homelessness was further reduced to an average of 60 days against a
target of 70 days 
• Despite ongoing challenges associated with the pandemic, we
minimised the use of and length of stay in temporary accommodation
to an average 51 days against a target of 65 days in the RRTP
• We supported 889 people experiencing or threatened with
homelessness to find or keep a home 
• Through our ‘Property Ready’ and ‘Prevention’ Funds, we assisted
292 people with essential goods to enable them to successfully move
into their new home. 
• We developed and launched a new self-serve, online Housing Options
service, making it easier for people to access a range of housing
options  
• The average days spent in temporary accommodation remains the
lowest in Scotland at 51 days against a national average for 2020/21
of 199 days. We have achieved the target of 65 days outlined in the
Rapid Rehousing Transition Plan ahead of the targeted timescale of
2023/24. 
Increase the
quality and
number of
affordable
houses in both
urban and rural
areas 
We delivered 310 affordable homes within Perth and Kinross during
2021/22. Of these:
• 227 were Social Rent (Council and Housing Association) (73%), 32
were Buyback properties. 51 were MMR (Mid-Market Rent) (20%) 
• all 51 MMR Homes (20% of total) were delivered within the Perth
HMA. 
• We exceeded our Local Housing Strategy Target of 150 Affordable
Homes by 160. 
In collaboration
with the Health
and Social Care
Partnership
(HSCP), develop
and progress
the actions
within the
Housing
Contribution
Statement and
• We continued to develop the Independent Living Panel to ensure
people with particular housing and support needs have their needs
assessed through a multi-agency approach. The right solutions enable
them to live independently within their own community. The panel also
ensures that future accommodation needs are factored into the
Strategic Housing Investment Plan 
• A range of 10 independent living accommodation projects were
progressed for people with particular housing and support needs.
Three of the projects completed, providing 20 units of bespoke
accommodation
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16
Local Housing
Strategy to
provide
appropriate
models of
accommodation
and support for
our older and
vulnerable
tenants
• Through our Wellbeing Project, older people living in the community
were provided with tailored support to help address issues such as
loneliness and isolation and support to access events and activities
within our sheltered housing complexes. The Project provided support
to over 50 people - on a one-to-one basis and set up local lunch clubs.
We are currently working with a local primary school to develop an
intergenerational garden at a local allotment site.  Feedback has been
extremely positive with many thankful for the support and
encouragement to leave their home and make new friends
We will revise
our Local
Housing
Strategy in line
with the key
National
Priorities within
Housing to 2040
Due to the significant impacts of the Covid-19 pandemic, Committee
agreement was given for the review of the Local Housing Strategy (LHS)
to be delayed for one year. This has enabled a full assessment of the
impact of the pandemic on the local economy and allowed the necessary
levels of consultation and engagement with stakeholders. A reviewed
LHS will be available be late August 2022. 
The Strategic Housing Investment Plan 2022/23-2026/27 was agreed by
committee in November 2021.
We will work
with partners
and residents to
develop and
deliver a Good
Food Strategy &
Action Plan
which will set
out a vision for
transforming the
‘food system’
As part of the Good Food Strategy & Action Plan a partnership was
established including Tayside Contracts, Perth Leadership Forum and
NHS Tayside 
• the Good Food Partnership has successfully joined a Sustainable
Food Places, a national network that brings together pioneering food
partnerships that are driving innovation and best practice on all
aspects of healthy and sustainable food. 
• we are currently recruiting a Project coordinator to help support the
development of the Strategy & Action Plan in 2022/23
• we are also continuing to work with Food Banks and community-
based food security initiatives across Perth and Kinross to reduce
food poverty and insecurity following Covid
Review our
commissioning
arrangements
with Live Active
Leisure (LAL)
within a new
Sport and
Activity Strategy
and with the
Health &Social
Care
Partnership
This work will be taken forward in 2022/23 as the continued impact of
Covid on Live Active Leisure (LAL) venues and services limited progress
in 2021/22.
Deliver a
Participatory
Budgeting
programme for
3rd sector
groups aimed at
reducing
isolation for
elderly and
vulnerable
adults
This project was re-designed to pilot the digital inclusion initiative Circles
of Support which involves family members, friends, and volunteers to
support vulnerable adults to stay in their homes and communities. This is
now being led by Health and Social Care Partnership. A co-ordinator has
been appointed to take this forward. 
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17 
Other Key
Activities
Update
Supporting
Refugees
Like many other Councils, we are supporting people from Ukraine to
settle into accommodation. We are undertaking a range of activities such
as property and disclosure checks to ensure that appropriate hosting
arrangements are in place for everyone who arrives under the
sponsorship schemes. 
• to date, we have worked with our communities to welcome over
93 people from Ukraine and are aware of a further 267 looking to
come to the area once their visas are processed.  
• over 20 children have enrolled in our local schools and ESOL
provision has been expanded to provide additional capacity to
meet growing demand. 
• we are also progressing data regarding 400 people who have
expressed an interest in being a host. 
Digital Inclusion
Project 
Through our Digital Inclusion Project, we focused on supporting our most
vulnerable tenants to become digitally included.  236 devices were
purchased along with relevant data allowances. Over 100 tenants have
been supported through the Project.
Think Yes  Housing Locality Teams have continued to use the Think Yes budget to
support local tenants in their communities. During 2021/22 a total of 126
payments were allocated from the fund supporting with the top-up of
meters, the provision of white goods and assistance with moving costs. 
The £90M PH20
leisure
development
project 
Currently at approved Outline Business Case (OBC) stage and Council
allocated capital funding in February 2022. A Joint Project Board will be
established in summer 2022 and work is underway to procure and deliver
PH20 via a Design and Build contract. 
Focus Areas for 2022/23 
We will: 
work with other services and partners to mitigate the impact of the cost of living crisis
on our residents, including preventing homelessness wherever possible. This will
include:
• taking forward actions to mitigate the impact of poverty (skills development,
employability, food, fuel transport)
• delivering the good food strategy to support the activities involved in producing,
processing, transporting and consuming food
• increasing the quality and quantity of affordable houses and housing options in
both urban and rural areas
• revise our Local Housing Strategy in line with the key national priorities within
Housing to 2040
• work in partnership with the Health & Social Care Partnership to progress actions
within the Housing Contribution Statement and Local Housing Strategy to provide
appropriate models of accommodation and support 
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18 
support the health and wellbeing of our residents by: 
developing our new Sport and Activity Strategy, and our commissioning
arrangements with Live Active Leisure (LAL) and with the Health and Social Care
Partnership with a focus on wider wellbeing and tackling health inequalities 
• taking forward the PH20 project to redevelop Perth Leisure Pool and Dewars
Centre
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Performance Summary for 2021/22 
Focus Area Update
Establishing the
Perth & Kinross
Climate Change
Commission to
provide scrutiny and
oversight and to
champion and
connect with
businesses and
communities 
• Following approval from Council on 30 August 2021, the
establishment of a Perth and Kinross Climate Change
Commission has been progressing with an external expert panel. 
• Children and young people are at the heart of this process, with
25% of spaces reserved for young people under 25. Applications
for Commissioners opened in March 2022 with the Commission
expected to be operational by late-Spring 2022. 
CREATING A SAFE AND SUSTAINABLE PLACE FOR FUTURE GENERATIONS
Our contribution:
Responding to the climate change agenda is a key challenge for local authorities. We lead
the delivery at local level on policy and targets as outlined in national Climate Change,
Energy, Waste and Fuel Poverty strategies. We recognise that we need to effect
transformational change to existing assets we have, new assets we procure and to how and
where we work, our investment choices will contribute positively to this. 
Our outstanding natural landscapes, and the high quality of our urban environment, play an
important role in supporting economic growth, improving health and wellbeing, and providing
us with a strong sense of identity, while being a principal reason why so many people choose
to visit, live and work in Perth and Kinross.
By working with a range of partners, we are committed to ensuring that everyone in Perth and
Kinross has the right to live in a safe and secure environment, within neighbourhoods that are
well maintained and have a positive community spirit. 
Our Safer Communities Team operate throughout the area. Their preventative role provides
reassurance to members of the public while providing valuable information for Community
Planning Partners to reduce the risk of harm to people in communities. 
Our Regulatory Services team (which include Environmental Health and Trading Standards)
educate and empower and, only when necessary, use their enforcement powers to protect
the health, safety and wellbeing of Perth & Kinross.
Our Traffic and Network team, work with elected members and communities to identify
locations where road safety improvements, such as road re-design, road crossings and
vehicle activated signs, are required. We lead the design and installation of these solutions to
support the continued safety of road users and pedestrians. 
The development of our Climate change strategy, action plan together with the
establishment of our commission ensures that we are acting now to protect our
environment for future generations. This strategy brings together several service areas
to ensure that, as a Communities Service, we can influence and deliver on our
contribution to mitigate the impact of climate change such a more walking and cycling
friendly routes and worked to reduce, reuse and recycle more of our waste. 
This year has seen more engagement with communities providing funding, assets and
practical support to develop stronger communities and support establish the Perth and
Kinross Offer.
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20
Focus Area Update
Finalising the Climate
Change Strategy for
Perth and Kinross,
setting out our plans
and actions to lower
our carbon usage,
reduce our costs, and
meet our obligations
on upcoming
regulatory
requirements
The Council unanimously approved its Climate Change Strategy and
Action Plan on 15 December 2021 and, in February 2022, committed
to fund the top-priority actions in the plan. The Strategy and Action
Plan have been published on the new Perth and Kinross Climate
Action website, to provide one-stop climate change resource hub as
requested by our residents
Continuing to
implement actions in
local flood risk
management plans,
producing a final 
report for 2016-2022
and consulting to
develop 
a new plan for 2022-
2028.
• The Flooding Team continued to implement the identified actions
and have engaged in a national public consultation on the second
cycle of flood risk management plans, published by SEPA in
December 2021. 
• Scottish Ministers issued a direction deferring the publication of
the final reports for 2016-22 and the second cycle of local flood
risk management plans from June 2022 to December 2022. Work
to develop these documents will take place from May 2022.
Progressing road
safety projects which
underpin the Road
Safety Framework to
2030 which sets out a
long-term road safety,
Vision Zero
The Road Safety team continued its ongoing programme of Route
Action Plan activities identifying road safety issues and undertaking
remedial measures along the routes. 
Working alongside
colleagues in
Transport Planning,
the Public Transport
Unit (PTU), Traffic &
Network and Roads
Maintenance
Partnership (RMP) are
providing responses
to the 2023-2033
Tactran Regional
Transport Strategy
(RTS) consultation
• Officers liaised with Tactran and were involved, as part of the
development work, in the production of a new Regional Transport
Strategy. 
• Tactran continue to take forward schemes which have a local PKC
perspective including work on Park and Ride and rail development
projects. 
• Tactran also take an active involvement in schemes the Council
are currently taking forward including Perth West, Mobility projects
and are involved in the Council Climate Change group on
transport. Monthly liaison meetings, as part of a wider regional
grouping, includes transport officers from Dundee, Angus and
Stirling Councils.
Supporting the health
and wellbeing of
people in Perth &
Kinross by taking
forward Scotland’s
ambition that
communities are
shaped around
people and place,
enabling walking and
• 11 Cycling Walking Safer Routes projects were delivered during
2021/22 at a cost of £839,000 
• over 70 20mph speed limits were introduced to encourage active
travel and contribute towards a safer environment
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21 
cycling to be the most
popular mode of
travel for short
everyday journeys 
Further reduce,
reuse, and recycle
municipal waste, to
meet national targets
including 70%
recycling/composting
of all waste by 2025
and ambitious
emission reductions
targets. We will work
towards meeting the
ban on
biodegradable waste
to landfill by 2025
and ensuring a more
rapid transition to a
fully circular
economy 
• An application was submitted to the Scottish Government
Recycling Improvement Fund for £2.3M to enable Perth & Kinross
to transition to a new twin stream recycling service. This will allow
residents to recycle a wider range of materials and will support
consistency of collection across Scotland. 
• The roll out of a twin stream service will assist with improving the
recycling rate, quality of recycling and managing the climate
related impacts of waste.
• To meet the requirements under the ban on biodegradable waste
to landfill officers have been working on preparations to procure a
new treatment solution for residual waste by the end of 2022. 
Developing a Food
Waste Action Plan as
part of the Good Food
Strategy, promoting
reuse and repair of
products, and
enhancing our
recycling
infrastructure
including delivering
new recycling
services in Perth City
Centre. We will also
aim to improve the
quality of recycling
with an ongoing
project to tackle
contamination in the
dry mixed recycling
service. 
As part of the commitments under the Climate Change Strategy &
Action Plan, a Food Waste Action Plan is under development. This
has been informed by a public consultation and will included waste
reduction, recycling and home composting projects supported by a
behavioural change communications campaign. 
A project to tackle contamination in the dry mixed recycling is being
undertaken (average of 24.2% in 2020/21). 
• Phase 1 (September – December 2021) included 6 routes across
Perth selected due to known hotspots. New contamination training
was delivered to all crews resulting in a reduction in overall
contamination for duration of monitoring (average 19%) including a
reduction in rejected bins per route. 
• Phase 2 (April 2022) Carse of Gowrie, Stanley and Luncarty has
just been completed and results are being collated. 
• Phase 3 will include Blairgowrie and Rattray and a
Communications Plan has been developed and will be
communicated to Elected Members for the relevant areas in
advance. Further phases will be planned for later in 2022.
As part of the Perth 
and Kinross Offer, we
will develop our
approach to enable
communities to
influence how
resources are 
allocated in line with
the 1% Participatory
Budgeting target.
The Perth and Kinross Offer Framework was approved in December
2021 and through the implementation of the 5-year plan we will continue
to work with local communities to encourage and enable 
local decision making. 
Overseeing delivery of
£600,000 Community
Investment Funding
• The first round of CIF in Sept – Nov 2021 resulted in over 80
community-led projects being funded with a total of £400,000 of
funding dispersed.  
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22
(CIF) to local
community groups
• A second funding round was completed in February / March 2022
to distribute a further £200,000 of funding and a further £410,000
will be distributed in 2022/23.
Delivery of Letham
Wellbeing Hub which
will be a key asset for
the local community,
managed by Letham 4
All, and providing a
wide range of services
Work to refurbish the Hub commenced in December 2021 and will
open early 2023.
Work with Local
Action Partnerships
to identify equalities
priorities and needs
and allocate funding
to key community
projects addressing
local priorities 
3 Local Action Partnerships developed new Locality Action Plans (LAP),
aligned with the revised strategic priorities of the Local Outcomes
Improvement Plan which is focused on strengthening equality across
Perth and Kinross. LAPs have distributed funding to support grassroots
priorities including:
• Investment in community assets and sports facilities
• Funding for local youth outreach work
• Provision of a school uniform bank as part of a local foodbank initiative
• Start-up costs for a community food larder 
Working with
community groups
interested in
managing their own
assets through the
Community Asset
Transfer process of
the Community
Empowerment
(Scotland) Act. 
• 8 expressions of interest have been received in 2021/22. The
Community Asset Team (CAT) work with these groups to help
them find the best solution
• to further support community groups through the asset transfer
process, the CAT Team have developed and published a simple
self-assessment tool for groups to consider their own capacity to
take on an asset at the beginning of the process. This tool is
available along with all of the other CAT documentation on our
website at Community Asset Transfer - Perth & Kinross Council
(pkc.gov.uk)
• The CAT Team continues to support the North Inch & Muirton
Community Council with their plans to take on the management of
the local Community Centre. £35,000 of investment was made in
2021/22 to upgrade the toilets and internal spaces and a further
£40,000 will be made available in 2022/23 to provide further
improvements prior to a new Management Committee taking on
responsibility for the Centre. 
Continuing to
promote Participation
Requests as a way for
communities to
become involved in
public service
improvements and
redesign.
No Participation Requests have been received in 2021/22. They are
promoted on our webpage and are further promoted as one of the
many ways in which community groups can engage with the Council
Participation Requests - Perth & Kinross Council (pkc.gov.uk)
Delivering planned
investment -
Improving our Road
Networks 
We delivered the largest roads maintenance programme in recent
years, with an investment of £14m of improvements to the network. 
Continued investment in the road network, targeting repairs at the
right time, with resurfacing and surface dressing delivering further
improvements to the condition of our roads. In 2021/22, against a
targeted improvement of 0.5% per annum, the Council achieved a
3.5% improvement in road condition. 
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23 
Improving Community
Greenspaces and
biodiversity in Perth
and Kinross 
• Community Greenspace modified our grounds maintenance
regimes and grass cutting on 31 selected sites towards the end of
the growing season prior to a more extensive trial programme in
22/23.  They were aimed at making longer term changes to
contribute to tackling climate change, improvements for biodiversity
and pollinators and a reduction of chemical use and CO2.  
• The Council allocated £0.5m in the Community Greenspace capital
programme towards a new 3G pitch in Rattray. Community
Greenspace set up a partnership project group between
Blairgowrie & Rattray Community Football Club (BRCFC), who
involved the SFA, Sport Scotland, and the Council.  The group
delivered the project on time and budget, opening in January 2022.  
• Community Greenspace had a key role in delivering the Visitor
Management measures in 21/22, recruiting, employing the 7
seasonal Visitor Rangers and chairing the multi-agency P&K Visitor
Management Group to coordinate resources and activities which
welcomed responsible visitors to the area and helped to manage
some of the impacts on communities in the hotspot areas.
• The North Inch Golf Course business plan for 2022 – 2027 was
approved in January 2022 and continues the excellent performance
in previous years with income going from £42,206 in 2014/15 to
£136,512 in 2019/2020 and over £170,000 in 2021/2022.  The
course condition and popularity have never been so good. 
Youth Issues  Through a multi-agency response, an approach was developed to
support young people in Perth & Kinross to help address a slight
increase in anti-social behaviour and risky behaviour. The Strategy
was delivered through the key areas of engagement, support, patrol,
enforcement. 
CCTV Project  Through the City CCTV Operations Project, public space CCTV in
Tayside was ‘joined-up’ which allowed Police Scotland to implement a
new monitoring centre in Dundee. The project enabled key CCTV
cameras in Perth to be replaced with new digital versions -
significantly increasing reliability and definition, and therefore
enhancing community safety 
Noise Application  The Safer Communities Team introduced a new tactic known as the
Noise App, this is an application which can be installed on the Smart
Phone of anyone experiencing anti-social noise and allows them to
record the noise as it happens. 
Community Led Road
Safety 
Based on feedback and concerns raised by local communities, a
Road Safety and Sustainable Transport Co-ordinator was appointed
to promote and lead on road safety issues. The Officer works closely
with communities on road safety issues. 
Work with
communities to
identify priorities and
needs for local
infrastructure and the
economy, using Local
Place Plans and
Community Action
Plans 
Through commissioned funding, LEADER and STAR Development
have supported the creation of Community Action Plans for the
following communities:
• Round 1: Crieff, Meigle & Ardler, Blairgowrie & Rattray and
Dunkeld & Birnam. Dunkeld and Birnam looking to establish a
Development Trust to deliver the Plan
• Crieff establishing a Uniting Crieff Forum to deliver the plan and
engage partners. Round 2 is underway for the following
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24 
communities: Alyth, Pitlochry and Auchterarder with on-line surveys
taking place to identify priorities 
Developing a Council
fleet Electric Vehicle
Strategy 
• The PKC original Low Emission Vehicle strategy document was
produced in 2019. Following 2 years of covid restrictions there is
re-established momentum of transition from fossil fuel to low
emission.
• Fleet are buying new electric vehicles and the transport planning
team are installing new chargers around the council area, with
transport Scotland funding assistance. 
Focus Areas for 2022/23 
We will: 
Continue to deliver the Climate Change Strategy for Perth and Kinross, which sets out our
plans and actions to lower our carbon usage and meet our obligations on upcoming
regulatory requirements. This will include 
• developing a mobility strategy
• developing an electric vehicle strategy,
• enhancing our waste management arrangements and 
• improving our biodiversity approaches 
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25
Senior Management Structure of the Service 
The Communities Senior Management Team (SMT) is responsible for providing strategic
leadership and direction for the work of Communities. The SMT comprises of: 
Customer Focus and Community Engagement 
The Perth & Kinross Offer places people at the heart of everything we do and recognises that
everyone has something to offer in our area. It builds upon our existing success of working
with, and for, our communities and sets out our commitment to balance the relationship
between people who design and deliver services and those who ultimately use them. The
Offer acknowledges that communities have many strengths and assets and are good at
identifying their needs and designing solutions. It also recognises that when staff are
empowered to do what needs to be done and given the freedom to “think yes” and be
solution-focussed, we see improved outcomes for people and communities. 
We have many examples of the PK Offer in action with our employees empowering local
communities to develop their skills, abilities and capacity to address their own needs. 
This is evident in groups, such as Local Action Partnerships, Local Resilience Partnerships,
Bloom Groups and Estate Based Initiatives. 
Narrowing inequalities gaps and building family and community capacity are challenges which
sit at the heart of our role as public servants. This is reflected in the commitments of the PK
Offer, our CPP Key Themes and our overarching strategic objectives. By focussing on dealing
with the symptoms of disadvantage and inequality by tackling their root causes, we make a
difference to our most vulnerable citizens to give people an equal chance in life while
balancing the sustainable use of public resources. 
Performance Summary 2021/22
Focus Areas Update
Ensure people are at the
heart of everything that
we do 
Empower communities
to make decisions –
allowing people to be
happier, healthier, and
more resilient 
Our P&K Offer Framework was approved in December 2021,
setting out how we will work within and with our communities
empowering them to identify their own priorities and working in
collaboration to achieve them. 
We have developed and started delivery of our Employee
Offer Experience sessions for staff. 
The Equalities Team have continued to undertake Equality
Conversations with different and diverse groups across Perth
3. ORGANISED TO DELIVER
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26
& Kinross – providing a range of opportunities depending on
the needs of people and taking into account the restrictions
faced.
Make Perth and Kinross
a better, greener, and
fairer place for people to
live, learn, work, play
and visit 
Empower our own staff
to do what needs to be
done to improve
people’s lives, being
solution-focussed and
thinking “yes” 
Direct our Resources to
where communities
need them most and 
Meet people’s needs in a
better way through
working with us. 
Through the Employee Offer Experience, we have been
promoting our values and behaviour framework in terms of
how we interact with each other and with the wider
community. We are also promoting our ‘Eyes and Ears of
PKC to underpin the concept of accountability in our
workforce. Sessions are designed to give staff guidance and
information encouraging them to be more risk positive, think
yes and put the needs of our communities first. 
Our Leadership Masterclass programme goes further to
enable managers to increase knowledge and skills to deliver
The Offer. 
We provided people from equality protected groups with
accessible information including crisis support, increased
awareness and kept people informed about services and
opportunities to support them via our website. We continue to
support/celebrate key dates in the Equalities Calendar such
as the Show Racism the Red Campaign work in local
schools. We worked with community groups and third sector
organisations to co-ordinate an activity programme for people
seeking asylum in Perth and Kinross. 
We also promoted support through our social media
channels in a variety of areas including summer projects for
school and provided continued funding for partner
organisations in relation to specific equality work such as
PKAVS Minorities Hub, Saints Community Trust and
MECOPP Gypsy/Traveller Carers Project.
Improve our digital
services to make
contacting and
accessing services
simpler 
We have set up a social media team, to ensure we are
responding quickly and efficiently to queries and concerns
through our social media channels. Working with colleagues in
housing and communities’ teams we have accessed Digital
Devices for Equality Protected Groups where required.
Preparing our People for the Future 
At the very heart of Communities is the commitment and dedication of the people who work in
the Service. Without their dedication, we would be unable to deliver such high-quality services.
We are committed to investing in the support and development of our people. 
To ensure our workforce continue to maintain high standards and have the capabilities and
resilience to meet the changing demands of public service delivery in a post COVID
environment, we have developed our Organisational Development Plan 2021 – 23. This has
been designed to support the commitment of the  Perth & Kinross Offer and sets out our
principles in organisational development along with a programme of activity around 4 key
themes: cultural change, leadership, employee development, and health and wellbeing. 
Performance Summary 2021/22
Focus Areas Update
Design, develop and
implement our
Our ‘Culture Leads’ group continued to work across the
organisation as a sounding board for cultural change,
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27
employee engagement
programme to further
embed our culture and
ethos 
Progress our approach
to organisational, team
and individual
development,
developing and
nurturing our people at
all levels 
Establishing Perth &
Kinross Council as a
learning organisation
which offers equality of
opportunity for all
employees 
developing our organisational values & behaviour framework. 
We also carried out regular employee engagement activity to
understand employee views on how they are feeling, current
working patterns and our organisational culture. Work was
targeted in particular areas to provide specific support, in
addition to coaching, listening ear and health & wellbeing
opportunities. 
In response to feedback a number of areas have been
progressed such as a ‘Leading and Working in Teams’
programme for managers as well as more general skills
through Management SVQs.  We also developed a 12 month
Leadership Masterclass programme covering various topics to
increase skills and knowledge and have created Managers
Toolkit & Guidance around different areas. 
Focus Areas for 2022/23 
We will:
• further develop the connections between leadership, organisational culture,
employee engagement and empower our staff to be solution focused and think yes
to improve people’s lives 
Partnership Working 
As we move forward, a priority will be to grow collaborative working opportunities with other
Councils and partners to unlock efficiencies, share best practice and potentially allow us to
offer services to our communities that could otherwise be unachievable in the current financial
climate. 
The way we work constantly evolves as we make better use of digital technology, redesign
office space, communal areas and public spaces, and work flexibly in terms of patterns of
work, mobile working and working from home. 
The pandemic required us to embrace digital opportunities, use our property estate and office
accommodation differently, develop new skills and work practices, and adapt our leadership
and management practices. 
Performance Summary 2021/22
Focus Areas Update
Contribute to the
development of the
Perth & Kinross Offer
• Our Community Planning Partners have signed up to the
principles and the approach of the Perth and Kinross Offer 
• We have started to deliver on the commitments within the
Framework, engaging with all our Partners and third sector
organisations to consider collaborative opportunities. 
• We will continue to develop the way we work in line with
Working Smarter principles, adopting a flexible and agile
approach to this with staff, partners and communities.
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28 
Focus Areas for 2022/23 
We will: 
• further embed the ethos and culture of the Perth and Kinross Offer to ensure that it
is at the heart of how we work. We are determined to build new relationships within
our communities as we know communities are better at identifying their needs and
designing solutions.  This will include discussions about how best deliver services
in a reducing financial context 
• further develop a strong “locality based” approach and strengthen relationships
with our communities and Community Planning Partners 
Financial and Resource Management 
The Communities Service manages a gross annual revenue budget of c£100m and a 6-year
capital budget of £347m. The Housing Revenue Account has an annual revenue budget of
c£33m and a 5-year capital allocation for investment of £65m. There are just under 1200 full
time equivalent staff working in the Service across a broad range of disciplines and locations. 
As part of the Budget Setting process for 2022/23 the Service received additional funding for
priorities including economic development, climate change, poverty and roads infrastructure.
The capital budget also approved funding of up to £90m for the PH20 Leisure Vision which will
replace Perth Leisure Pool and the Dewars facility with an estimated delivery timescale of
2028.  In order to help balance the budget, staff slippage targets across the Council were
increased to 4%. This will impact on service delivery and performance, potentially resulting in
longer response times and/or reduced quality and output in some areas of activity. All existing
and additional revenue and capital budget commitments approved by Council will be delivered
through the appropriate planning and allocation of resources to best meet the desired
outcomes. 
We face the ongoing challenge of meeting an ever-increasing demand for high quality
services with decreasing resources both in terms of funding and staff. In addition, the Service
is facing significant cost increases in both revenue and capital expenditure due to rising
inflation and supply chain issues. In additions long lead times for some commodities will
inevitably impact on service delivery and performance. Furthermore, some of our large income
generating activities are struggling to recover to pre-pandemic levels including for example
commercial waste, parking and commercial rent. We will continue to do everything we can to
mitigate these issues which are out with the direct control of the Council. 
One of our key strengths is the ownership our staff have for managing capital and revenue
budgets, with financial decisions being made by staff closest to the delivery of services. We
have robust financial monitoring and governance arrangements in place which ensures the
sound financial management and stewardship of the Service across all revenue and capital
related activities. 
Our approach to asset management and rationalisation is a key part of our response to the
financial challenges ahead covering the 6 key asset streams of Roads & Structures, Property,
Greenspace, Fleet, Housing and IT. Asset management strategies will allow us, both at an
organisational and service level, to articulate why we have an asset, how we can maximise
the benefits and positive outcomes from having the asset and allow us to better understand
the short, medium and long term investment requirements to maintain the asset in a safe and
fit for purpose condition. 
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Supporting our tenants to maximise their incomes and meet their rent obligations continues to
be challenging. Many households on low incomes are struggling to meet their daily living
costs, exacerbated by the current cost of living crisis. The impact of universal credit is evident
in our arrears level, and we continue to progress a range of measures to support our tenants
through a range of initiatives. We continue to monitor the effects of universal credit and
financial hardship on our tenants, as well as the HRA business plan, to ensure we are
planning effectively and demonstrating affordability and sustainability to mitigate these impacts
as far as possible. 
Focus Areas for 2022/23 
We will: 
• make the best use of funding available to maintain, or improve, our natural and built
assets, including rationalisation, and continue to deliver the significant capital
projects being undertaken across the service 
• ensure the service makes the best use of the resources allocated to it (financial, IT,
people, assets) in delivering on the priorities and outcomes and address the
financial challenges to deliver a balanced budget 
• develop our service transformation and change programme to support the delivery
of the Corporate Transformation & Change strategy. By reviewing what we do, how
we operate and where and how we deliver services as we seek to overcome these
significant challenges to deliver vital services for our people and communities 
Performance, Self-Evaluation and Risk Management 
The Service has a significant contribution to the overall strategic objectives which are
developed and delivered through engagement with communities and our staff.   
Performance plans are developed from this Business Management and Improvement Plan
(BMIP) into team plans and individual work plans. The Senior Management Team is
accountable and responsible for the delivery and review of BMIP outcomes and objectives.
We have revised our Performance Framework to further enhance our systematic approach. 
We undertake a range of benchmarking activities through forums such as the Scottish 
Housing Network; Housemark; Association of Public Service Excellence; the Local 
Government Benchmarking Framework and its family groups including Active Asset
Management. This allows us to measure our performance at a national level and identify
innovative and new ways of working to drive improvement. 
As our services are publicly funded, we are accountable to the public for the spending
decisions we make and the services we deliver. Through our public performance reporting
arrangements, we continue to raise awareness of our services, how well we are doing and
where we need to improve. 
Risk management is embedded within the day-to-day operations of the Service and forms part
of our Performance Management Framework. Our risk profile is regularly reviewed in line with
the Council’s risk management policy and procedures, ensuring risks are also escalated to the
appropriate forum. 
The Communities Service are the risk owners in relation to several of the key here Risk
management - Perth & Kinross Council (pkc.gov.uk) facing the Council e.g., Climate Change,
Economic Wellbeing, Poverty & Equalities, Asset Management and Health & Safety.  
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Performance Summary 2021/22
Focus Areas Update
Embed our Performance
Management and Risk
Management
Frameworks across the
Service to evidence that
performance is driving
both strategic planning
and ongoing
improvement.
Throughout the Service, we have continued to review and
update our team plans to reflect delivery of our priorities by
taking risk-based and self-evaluation approaches. Our
approach to planning and performance has been
demonstrated both at an organisational and operational levels
from development of the Perth and Kinross Offer; continued
planning to mitigate the impact of child poverty; development
of locality profiles as well as supporting teams throughout the
service in operational improvement activity by reviewing and
refining our processes and maximising our use of
technologies. 
Focus Areas for 2022/23 
We will: 
• continue to develop our performance management arrangements across the
Service, and lead on the introduction of a new corporate performance management
system 
• revise our self-evaluation model ‘How Good is Our Council?’ 
Health and Safety 
We fulfil the corporate role to support the entire organisation in meeting its legal obligation as
well as providing a duty of care to employees and people who may be affected by our
activities. 
We follow the corporate governance arrangements for Health, Safety and Wellbeing and
ensure that staff and elected members across the Council are familiar with the Corporate
Occupational Health and Safety Policy, and guidance. 
We consult with all staff through the Service Health & Safety Consultative Committee.
Membership of the Committee includes senior managers from every area within the Service
as well as safety representatives from all the trade unions. 
As society starts to return to a more normal post pandemic environment, the Council will
continue to manage and mitigate the ongoing impact of Covid with risk assessments and safe
systems of work being reviewed regularly to ensure they remain fit for purpose and in keeping
with the latest Scottish Government guidance. For some Council staff, and where this fits with
customer needs, hybrid working will become more prevalent leading to different challenges
and opportunities from a health and safety perspective requiring oversight, guidance, and
advice from the Corporate Health & Safety team. 
Focus Areas for 2022/23 
We will continue to work proactively with Services and Trade Unions to review and
monitor key risk areas, risk assessments and safe systems of work to provide
assurance that measures are in place to manage health and safety well across the
organisation.
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Performance Tables 
GIVING EVERY CHILD THE BEST START IN LIFE & DEVELOPING, RESPONSIBLE AND
INFORMED CITIZENS
Housing
Key Performance Indicators for 2021/22
(Data covering to year end unless otherwise stated) 
Indicator (Source) 
Performance  Targets 
2019/20 2020/21 2021/22 2020/21 2021/22 2022/23 2023/24
Number of families
presenting as
homeless  
(Housing and Social
Wellbeing
Committee) 
139  83 107  Regulatory guidance advises the setting
of targets would not be appropriate
Comments on performance during 2021/22 and targets: 
The total of 107 presentations from families in 2021/22 is an increase of 24 presentations compared to
the previous year.  It should be noted, however, that presentations from families in particular were
suppressed due to the impact of the pandemic.  The final position for 2021/22 is 23% lower that the
number of presentations from families in 2019/20 (pre-pandemic).
Number of overcrowded
households 
(Housing and 
Social Wellbeing
Committee) 
122 116 117 110 100 100 100
Comments on performance during 2021/22 and targets:  
The number of overcrowded PKC tenants in Perth and Kinross has increased to 117 against a target of
110. We make every effort to reduce overcrowding, while understanding that applicants prioritise other
factors such as specific property types or areas of choice. Monitoring arrangements are in place;
however, the number of overcrowded households can only reduce when there is appropriate housing
available to allocate. There is no national average available for this indicator. 
Culture and Communities 
Key Performance Indicators for 2021/22 
(Data covering to year end unless otherwise stated) 
Indicator (Source) 
Performance  Targets 
2019/20  2020/21  2021/22  2020/21  2021/22  2022/23  2023/24 
Percentage of residents
satisfied with local
libraries 
(Environment and 
Infrastructure
Committee)
81% 78% N/A 78% 82% 82% 82%
Number of library visits, in
person and online 
(Environment and 
1,508k 3,469k 1,062,804  N/A 350k 350k 350k
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32 
Infrastructure
Committee)
Comments on performance during 2021/22 and targets:  
Overall satisfaction performance has declined slightly, however visitors did report back positively on their
visit saying it felt safe and clean and that they would make return visits in the future. 
Library visits reflect, albeit not completely, the number of people actively engaging with all services as
many other routes to engage, were made available. This included, online, click and collect and home
deliveries. Annual comparison of data is still not possible at this stage. Data for the period that any
services were operational, showed month on month growth, overall visits were still running at approx.
30% of that of pre-pandemic levels. Whilst Libraries were open, 1,389 individuals also made use of the
People’s Network computers that are in-venue, demonstrating continued demand for this service.
71,525 physical items/books have been issued over the course of the year in comparison to 358,448
issues in 2019/20. 
This is all against the backdrop of the Covid pandemic in 2019/2020 and into 2020/21, which meant
library buildings and some services were closed/suspended for significant periods until theummer of
2021. 
Service Level Agreements for Arm’s Length External Organisations (ALEOs) delivering culture and
leisure services are due for review in 2022/23, with revised KPIs and performance targets agreed. 
Note: Satisfaction figures are based on LGBF information and data is not available for 2021/22. 
Key Performance Indicators for 2021/22 
(Data covering to year end unless otherwise stated) 
Indicator (Source) 
Performance  Targets 
2019/20  2020/21  2021/22  2020/21  2021/22  2022/23  2023/24 
New Indicator for 
2021/22 
Numbers of adult learners
supported to improve their
employability or digital 
skills (this includes
commissioned services via
the Adult Learning
Partnership)
(Environment and 
Infrastructure
Committee)
1319 110 279 N/A 350 350 350
Comments on performance during 2021/22 and targets:  
The PKC on-line Adult Learning Hub delivered a range of courses supporting people into volunteering,
improving well-being, English as a second language, ASDAN and Food Hygiene Certificates.
Commissioned services delivered ESOL provision and digital learning and employability skills.
Communities Service adult learning has been delivered exclusively on-line throughout 2021/22. 
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33 
PROMOTING A PROSPEROUS, INCLUSIVE AND SUSTAINABLE ECONOMY 
Housing
Key Performance Indicators for 2021/22
(Data covering to year end unless otherwise stated) 
Indicator (Source) 
Performance  Targets 
2019/20 2020/21  2021/22 2020/21  2021/22  2022/23  2023/24 
Gross arrears as a % of
gross rent due for the
reporting year  
(Housing and Social
Wellbeing 
Committee) 
8.37% 10.75% 10.69%  8.5%  8.5  8.4  8.3 
Rent collected as a % of
the total rent due in the
reporting year  
(Housing and Social
Wellbeing
Committee) 
98.36% 96.91% 99.08%  98.7%  98.8  98.9  99 
Comments on performance during 2021/22 and targets:  
In 2021/22 we encouraged tenants to enter payment arrangements to avoid legal action and sustain
their tenancy as at the end of February, we had 1,384 tenants on a payment arrangement. 
During the year we have managed to reduce the percentage of tenants in arrears to 31.74%. 
Some of the improvement in performance in 2021/22 include the support to 196 tenants to reduce their
arrears balance through our Tenancy Sustainment Fund. 
We also saw the increase in the rent collected to 99.08% in 2021/22 against a local authority average of
98.6% in 2021/22. 
Planning and Development
Key Performance Indicators for 2021/22
(Data covering to year end unless otherwise stated)
Indicator (Source) 
Performance  Targets 
2019/20  2020/21  2021/22 2020/21  2021/22  2022/23  2023/24 
Economic impact of
events supported by the 
Council  
(Environment and 
Infrastructure
Committee)
£19.4m  0 0 £12m  £13m  £14m  £15m 
Number of new
businesses started up
with support from
Business Gateway 
(Environment and 
Infrastructure
Committee) 
262  267 220 300  300  300  300 
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34 
Key Performance Indicators for 2021/22
(Data covering to year end unless otherwise stated)
No. of businesses
supported by a growth
programme  
(Environment and 
Infrastructure
Committee)  
75  33 37 50  55  60  65 
Area of available
Serviced business land
(Ha) (Environment
and 
Infrastructure
Committee) 
30 32.05  32.05
(September
2021) 
14.9  14.9  14.9  14.9 
Comments on performance during 2021/22 and targets:  
We have supported local businesses facing unrivalled challenges from the COVID-19 restrictions. More
than £85m has been distributed to 7,000+ businesses. In addition, we have provided ongoing business
support to start-ups and micro-businesses through Business Gateway and Growbiz and working closely
with Perthshire Chamber of Commerce and Federation of Small Businesses. 
We have commissioned an Employment Land and Property market study to inform our Employment
Land Strategy. The study should be completed by the end of June 2022 and will be used to develop the
future Perth and Kinross Local Development Plan and Council’s Property Investment Strategy. 
Note: Latest figures for Service Business Land Indicator will be available September 2022 
Key Performance Indicators for 2021/22
(Data covering to year end unless otherwise stated)
Indicator (Source) 
Performance Targets
2019/20  2020/21  2021/22  2020/21  2021/22  2022/23  2023/24 
Perth City Centre
Footfall (Nos) %
above the national
level 
(Environment and 
Infrastructure
Committee) 
-34.60% 16.4% -10.2%  4%  4%  4%  4% 
% of vacant retail
units in Perth City
Centre?
(Environment and 
Infrastructure
Committee) 
8.5%   11.7% 9.9%
(Feb)
8.8%  8.5%  8.2%  7.9% 
Comments on performance during 2021/22 and targets:  
The Council is continuing to provide further support to retail and other businesses to help economic
recovery through a range of measures including business advice, destination promotion via
improvement to the Perth city website, media and digital channels: employment and business support;
digital incentives and platforms providing current market/consumer intelligence; grant assistance for
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35 
repair and conversion as well as providing guidance to support business re-opening and temporary
occupation of space to improve trading space and capacity. Support for temporary occupation of space 
continued until March 2022.
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36 
Key Performance Indicators for 2021/22
(Data covering to year end unless otherwise stated)
Indicator (Source) 
Performance Targets
2019/20 2020/21 2021/22 2020/21 2021/22 2022/23 2023/24
% of working age
population
unemployed, based
on the Job Seekers 
Allowance claimant
count 
(Environment and 
Infrastructure
Committee) 
2.0%  4.6%  2.7% 2%  1.0%  1.0%  1.0% 
No. of unemployed
people supported
into work as a result
of Employability
programmes
supported by the
Housing &
Environment service 
(Environment and 
Infrastructure
Committee) 
269 246 N/A 460  475  500  525 
Comments on performance during 2021/22 and targets: 
% of working age unemployed has reduced compared to the previous year, the latest figure of 2.7% is
lower than the Scotland figure of 3.8%. Since 2020 there has been limited opportunity for face to face
engagement with clients.  However, we continue to support people into employment through initiatives
such as our Skills Passport officially launched in December 2021, Futures for Families Programme,
Elev8 Training Grant and various Employer Recruitment Incentive schemes. 
Note: Data for unemployed people supported into work is not yet available.  Source for data is taken
from the SLAED return, due date July 2022. 
Key Performance Indicators for 2021/22
(Data covering to year end unless otherwise stated)
Indicator (Source) 
Performance Targets
2019/20  2020/21  2021/22  2020/21  2021/22  2022/23  2023/24 
% of residential and
business premises
with access to Next
generation
broadband
(Environment and 
Infrastructure
Committee) 
86.5%% 87.4% 88.5%  97% 100% 100% 100%
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37 
Comments on performance during 2021/22 and targets:  
The % of premises with broadband access increased over last two years. We connected 136 Council
buildings to gigabit capable full fibre broadband as part of the £5m Local Full Fibre Network programme
completed in November 2021 and turned on free public Wi-Fi in the main streets Kinross, Alyth and
Pitlochry. Works to install Wi-Fi to Comrie, Scone & Coupar Angus are due to be completed by mid-
summer 
Culture and Communities
Key Performance Indicators for 2021/22 
(Data covering to year end unless otherwise stated) 
Indicator (Source) 
Performance  Targets 
2019/20  2020/21  2021/22  2020/21  2021/22  2022/23  2023/24 
Percentage of residents
satisfied with local
museums and galleries
(Environment and 
Infrastructure
Committee)
77% 74% N/A 74% 77% 80% 80%
Number of visits to
museums that are funded,
or part funded, by the
council
(Environment and 
Infrastructure
Committee)
249,734 108,777 258,884  N/A 115,000 200,000 300,000
Comments on performance during 2021/22 and targets:  
Museum buildings were closed for the greater part of 2020/21 so analysis of performance against
target/trend is not possible. 
As with libraries, local restrictions had an impact on visits, with Perth Museum & Art Gallery performing at
its best in the period July – Sept when movement was freer, and the impact of the staycation bounce back
was becoming more noticeable. Overall visitors did report back positively on their visit, saying it felt safe
and clean and that they would make return visits in the future. 
This is all against the backdrop of the Covid pandemic in 2019/2020 and into 2020/21, which means that
Museums and other services were still closed/suspended for significant periods until the Summer of 2021. 
Note: Satisfaction figures are based on LGBF information and data is not available for 2021/22. 
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38 
SUPPORTING PEOPLE TO LIVE INDEPENDENT, HEALTHY AND ACTIVE LIVES 
Housing
Key Performance Indicators for 2021/22
(Data covering to year end unless otherwise stated) 
Indicator (Source) 
Performance  Targets 
2019/20  2020/21  2021/22  2020/21  2021/22  2022/23  2023/24 
Number of housing
options interviews
completed
(Housing and 
Social
Wellbeing  Committee) 
2,733 2,297 2,214 Regulatory guidance advises the setting
of targets would not be appropriate 
Number of households 
presenting as
homeless 
(Housing and
Social
Wellbeing 
Committee) 
758 670 610 Regulatory guidance advises the setting
of targets would not be appropriate 
Number of applicants
assessed as homeless 
(Housing and 
Social
Wellbeing  Committee) 
597 550 520 Regulatory guidance advises the setting
of targets would not be appropriate 
Number of people who
slept rough the night
before their homeless
application 
(Housing and Social
Wellbeing 
Committee) 
34 24 36 Regulatory guidance advises the setting
of targets would not be appropriate 
Average days in 
temporary accommodation 
(All types)  
(Housing and Social
Wellbeing  
Committee) 
71.0 79 51  80 80 75 65
% of allocations to
homeless households in
permanent settled
accommodation 
(Housing and Social
Wellbeing  
Committee) 
42.7% 46% 35%  50% 50% 50% 50%
Comments on performance during 2021/22 and targets:  
There was a slight reduction in the number of housing options interviews undertaken during 2021/22.
We also introduced a new self-service, online Housing Options service to facilitate online applications
whilst still maintaining a range of other options for accessing these services
The target for allocations to homeless households is an indicative measure included in the Common
Allocations Policy. We have reduced the backlog of homeless applicants waiting for an offer of housing
to around 46 so it is not possible to meet this ‘target’ as there are so few homeless applicants on the
waiting list.  This is a positive outcome. 
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39 
The average days spent in temporary accommodation remains the lowest in Scotland at 51 days
against a national average for 2020/21 of 199 days. We have achieved the target of 65 days outlined in
the Rapid Rehousing Transition Plan ahead of the targeted timescale of 2023/24. 
Key Performance Indicators for 2021/22
(Data covering to year end unless otherwise stated) 
Indicator (Source) 
Performance  Targets 
2019/20  2020/21  2021/22  2020/21  2021/22  2022/23  2023/24 
Average time (in days)
taken to complete
approved applications for
medical adaptations in the
reporting year  
(Housing and Social
Wellbeing  
Committee) 
33.32 44.72 40.72  65 60 55 50
Comments on performance during 2021/22 and targets:  
Adaptations performance during 2010/2022 was an average of 40.72 days with a total of 227
adaptations completed. The national average for this indicator in 2020/21 was 58 days. Our revised
process introduced during 2018/19, including the scheduling of all minor adaptations by our work
planners, and continuing to outsource all major adaptations to our Capital Programme or Term
Maintenance contractors contributes to this performance. It also ensures that our in-house trades teams
can focus on voids and responsive repairs. We continue to install modular access ramps to reduce the
timescales associated with the installation of fixed permanent access ramps. 
Key Performance Indicators for 2021/22
(Data covering to year end unless otherwise stated) 
Indicator (Source) 
Performance  Targets 
2019/20  2020/21  2021/22  2020/21  2021/22  2022/23  2023/24 
% of tenants satisfied with
the overall service
provided  
(Housing and Social
Wellbeing  
Committee)  
94.77% 82.9% 82.2%  95% 95% 95% 95%
% of tenants satisfied with
opportunities given to
them to participate in the
landlords decision making
(Housing and Social
Wellbeing  Committee) 
98.74% 75.40% 76.3%  98.74% 99% 99% 99%
Comments on performance during 2021/22 and targets:  
We conducted a Tenant Satisfaction Survey of 1,000 tenants in February and March 2022. This
consisted of telephone and door to door surveys. 
Improvements have been made in most categories of satisfaction apart from the overall satisfaction and
in value for money. Early indications show that the satisfaction levels across the local authority sector
have declined around 4-5% points since pre-pandemic surveys. 
­ Scottish Average Satisfaction with overall service in 2020/21 was 88.9%.
­ Scottish Average for % tenants satisfied with opportunities to participate in 2020/21 was 86.6% 
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40 
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41 
Culture and Communities
Key Performance Indicators for 2021/22 
(Data covering to year end unless otherwise stated) 
Indicator (Source) 
Performance  Targets 
2019/20  2020/21  2021/22  2020/21  2021/22  2022/23  2023/24 
New Indicator for
2021/22
Numbers of community
groups supported to
increase their capacity
(Environment and 
Infrastructure
Committee)
220 270 236 N/A 270 270 270
Comments on performance during 2021/22 and targets:  
Community Capacity Building forms an important part of CLD activity in our communities and this
indicator reflects the work of the Communities Service in supporting groups to achieve their outcomes.
Activities from April 2021 to March 2022 focussed on the ongoing work in communities to recover from
the impact of Covid and included work to ensure that groups were able to 
▪ support socially isolated individuals 
▪ address food, fuel and financial poverty by deliver food shopping and other essential supplies to
those self-isolating 
▪ address mental and physical wellbeing concerns in the community 
▪ distribute key information about local support services 
▪ apply for CIF funding and other grant monies to support delivery of their activities 
Key Performance Indicators for 2021/22 
(Data covering to year end unless otherwise stated) 
Indicator (Source) 
Performance  Targets 
2019/20  2020/21  2021/22  2020/21  2021/22  2022/23  2023/24 
Percentage of residents
satisfied with leisure
facilities 
(Environment and 
Infrastructure
Committee)
77% 74% N/A N/A - most
services
closed/
suspended
due to
Covid
restrictions
75% 75% 75%
Number of attendances to
pools, indoor and outdoor
sport and leisure facilities 
(Environment and 
Infrastructure
Committee)
1,258k 63k 352k
(Dec
2021)
tbc tbc tbc tbc
Comments on performance during 2021/22 and targets:  
Attendance levels increased compared to the previous year, however, COVID-19 continued to have an
impact on accessibility and the operation of local leisure facilities throughout periods of 2021, impacting
attendance levels. Recovery to the in-person visits was also hampered by significant flood damage from
adverse weather conditions to the main Perth Leisure Pool late in 2020 which has had to remain closed
and did not re-open until Sept/Oct 2021. 
Note: Satisfaction figures are based on LGBF information and data is not available for 2021/22.
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42 
CREATING A SAFE AND SUSTAINABLE PLACE FOR FUTURE GENERATIONS 
Environmental 
Key Performance Indicators for 2021/22
(Data covering to year end unless otherwise stated) 
Indicator (Source) 
Performance  Targets 
2019/20  2020/21  2021/22  2020/21  2021/22  2022/23  2023/24 
Municipal waste
collected 
that is recycled or
composted (%)
(Environment and
Infrastructure
Committee) 
52.5%  47.4% 50.6% (April
to Dec)
(unvalidated)
60% 60% 65% 65%
Emissions from council
properties (tonnes CO2)
(Environment and
Infrastructure
Committee)
12,106 10,119 10,751    
Comments on performance during 2021/22 and targets: 
We have increased our municipal waste collected that is recycled or composted from 47.5% in 202/21 to
50% in 2021/22. (Please note that this figure is yet to be validated) 
So far there has been a reduction in electricity consumption due to energy saving measures and a
number of staff continuing to work from home due to COVID restrictions. Energy for heating, primarily
gas, fuel oil and biomass, has increased due to extra ventilation requirements due to COVID mitigation
measures but this has been minimised by improved heating controls. 
Key Performance Indicators for 2021/22 
(Data covering to year end unless otherwise stated) 
Indicator (Source) 
Performance  Targets 
2019/20  2020/21  2021/22  2020/21  2021/22  2022/23  2023/24 
Vacant residential /
commercial premises
brought back into use 
(Environment and 
Infrastructure
Committee) 
139 93 134 135 135 135 135
Comments on performance during 2021/22 and targets: 
Despite the Covid-19 impact on commerce, 134 vacant/commercial properties were brought back into
use - increasing from 93 in 2020/21.  
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43 
Housing
Key Performance Indicators for 2021/22
(Data covering to year end unless otherwise stated) 
Indicator (Source) 
Performance  Targets 
2019/20  2020/21  2021/22  2020/21  2021/22  2022/23  2023/24 
No of new publicly
available social housing
units including buy backs,
conversions and empty
homes conversions 
(Housing and Social
Wellbeing  
Committee) 
250 246 310  200 200 200 200
Comments on performance during 2021/22 and targets:  
As at March, there were 310 completions in Perth and Kinross which includes 227 social rent (council
and housing association), 32 buy-backs and 51 mid-market homes. PKC regularly reviews the Strategic
Housing Investment Plan, both internally and with Registered Social Landlords and the Scottish
Government’s More Homes Team to ascertain progress towards delivery for completion. 
Key Performance Indicators for 2021/22 
(Data covering to year end unless otherwise stated) 
Indicator (Source) 
Performance  Targets 
2019/20  2020/21  2021/22  2020/21  2021/22  2022/23  2023/24 
Overall % of new
tenancies sustained for
more than a year
(Housing and 
Social Wellbeing 
Committee) 
87.6% 86% 87.4% 89% 90% 91% 92%
Comments on performance during 2021/22and targets: 
We have had a slight increase in our overall tenancy sustainment rates for 2021/22. Analysis of
tenancies which were sustained was undertaken and as noted previously many of the tenancies ending
within 12 months were because of positive factors such as the outgoing tenant purchasing their own
accommodation, moving to larger accommodation following a change in their household size and
moving out with the area for employment reasons. A key priority for the service is to ensure that all
tenants are provided with the right support and assistance to enable them to sustain their tenancy. A
new framework was implemented in January 2021, to ensure there is robust ownership and
accountability for tenancy sustainment across the housing service. 
The Scottish average for the % of new tenancies sustained for more than one year was 90.9% in
2020/21. 
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44 
Key Performance Indicators for 2021/22
(Data covering to year end unless otherwise stated) 
Indicator (Source) 
Performance  Targets 
2019/20  2020/21  2021/22  2020/21  2021/22  2022/23  2023/24 
Average length of time
taken (hours) to complete
emergency repairs 
(Housing and 
Social Wellbeing 
Committee) 
3.04 2.76 2.97 4.0 4.0 4.0 4.0
% Tenants satisfied with 
the repairs service 
(Housing and 
Social Wellbeing 
Committee)  
98.6% 97.5% 98.8%  92% 93% 94% 95%
Comments on performance during 2021/22 and targets: 
The service continues to focus on emergency repairs as a priority and reported 2.97 hours against a
target of 4.0 hours. The 2020/21 national average for this indicator was reported at 4.22 hours. 
Customer satisfaction with repairs remains high and there has been a 1.3% increase in the reporting
year from 97.5% during 2020/2021 to 98.8% during 2021/2022. The Scottish average for repairs
satisfaction was 90.1% in 2020/21. 
Key Performance Indicators for 2021/22
(Data covering to year end unless otherwise stated) 
Indicator (Source) 
Performance  Targets 
2019/20  2020/21  2021/22  2020/21  2021/22  2022/23  2023/24 
Average calendar days to
re-let properties 
(Housing and 
Social Wellbeing 
Committee) 
28.4 32.8 44.6  29 29 29 29
% of rent due in the year
that was lost due to voids 
(Housing and 
Social Wellbeing 
Committee) 
0.82% 1.11% 1.33%  0.9% 0.9% 0.9% 0.9%
Comments on performance during 2021/22 and targets: 
Our average void re-let time has increased to an average of 44.60 days during 2021/22 in comparison to
32.88 days during 2020/21.  The total number of properties that were void during the reporting year
reduced to 717 in comparison to 771 properties during 2020/21.  Covid-19 restrictions have delayed the
void process as safety protocols and increased cleaning regimes were introduced. The closure of
suppliers during lockdown caused delays along with the continued increased demand for specific
construction materials. The shortage of skilled tradesmen, particularly electricians continue to cause
delays in completing safety checks. The utilities crisis has also caused further delays.  As we have
continued to respect the wishes of new and transfer tenants who have been unable to attend viewings
or move into their new tenancies due to self-isolating or shielding this has also impacted upon our void
timescales. We have struggled to meet the target of 29 days during 2021/22 with year-end performance
reduced to an average of 44.6 days at 31 March 2022.  This is reflected in national performance figures
across Local Authorities.       
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45 
Key Performance Indicators for 2021/22
(Data covering to year end unless otherwise stated) 
Indicator (Source)  Performance  Targets 
2019/20 2020/21  2021/22  2020/21  2021/22  2022/23  2023/24 
% of properties meeting the
EESSH  
(Housing and Social
Wellbeing  Committee) 
82.3% 82.2% 82.0% 100% 100% 100% 100%
% of ASB complaints 
resolved within locally 
agreed targets  
(Housing and Social
Wellbeing 
Committee) 
94.8% 95.9% 95.3%  90% 90% 90% 90%
Comments on performance during 2021/22 and targets: 
There was a slight decrease in the percentage of properties meeting EESSH.  This is due to delays with
our internal energy efficient programmes and our inability to refurbish some building elements due to the
impact of Covid, material and labour shortages. The Scottish average for EESSH compliance in
2020/21 was 89.0%.   
Performance in relation to Anti-Social Behaviour complaints resolved reported an annual figure of
95.3% against a target of 90%. The year-end performance for 2020/21 for this indicator was 95.9%.
Despite the slight reduction in resolving ASB complaints there was an overall reduction in the number of
complaints received from 748 to 720.  The reduction in resolving ASB complaints was due to an
increase in more complex and challenging cases.  The Scottish average for this indicator was 94.4%
in 2020/21. 
Culture and Communities
Key Performance Indicators for 2021/22 
(Data covering to year end unless otherwise stated) 
Indicator (Source)  Performance  Targets 
2019/20 2020/21 2021/22 2020/21 2021/22 2022/23 2023/24
Number of community
groups supported in the
asset transfer process 
(Environment and 
Infrastructure Committee)
11 5 7 5 10 10 10
number of groups receiving
Community Investment
funding       
(Environment and 
Infrastructure Committee)
127 0 141 0 80 N/A N/A
Numbers of Participation
Requests 
(Environment and 
Infrastructure Committee)
2 1 0 1 4 N/A N/A
Comments on performance during 2021/22 and targets:  
‘Expressions of Interest’ have been received in 2021/22. The Community Asset Team (CAT) continues
to work with these groups to help them find the best solution – this need not necessarily be a full Asset
Transfer, although we anticipate at least one of these groups will seek to go down this route in
2022/23.
141 projects received Community Investment Funding in 2021/22, totalling £589,333.82.
No Participation Requests have been received in 2021/22. We continue to promote participation
requests as a way for communities to become involved in service improvements and redesign. 
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46 
GLOSSARY OF TERMS
PTFP Perth Transport Futures Project
CTLR Cross Tay Link Road
ASDAN Award Scheme Development and Accreditation Network 
CLDP Community Learning Development Plan 
CPK Culture Perth and Kinross
YPG Young Persons Guarantee
NOLB No-one Left Behind
OBC Outline Business Case
UNESCO United Nations Educational, Scientific and Cultural Organization
RRTP Rapid Rehousing Transition Plan
MMR Mid-Market Rent
HMA Housing Market Areas
HSCP Health and Social Care Partnership
LHA Local Housing Strategy
SEPA Scottish Environmental Protection Agency
LAL Live Active Leisure
PTU Public Transport Unit
RMP Roads Maintenance Partnership?
RTS Regional Transport Strategy
CIF Community Investment Funding
BRCFC Blairgowrie & Rattray Community Football Club
SFA Scottish Football Association
LAP Local Action Partnership
CAT Community Assessment Team
SMT Senior Management Team
CCTV Closed Circuit Television
MECOPP  Minority Ethnic Carers of People Project
SURE Service User Review and Evaluation
ALEOs Arm’s Length External Organisations
LGBF Local Government Benchmarking Framework
NHST National Health Service Tayside
CPP Community Planning Partnership
BMIP Business Management and Improvement Plan
ESOL English to Speakers of Other Languages.
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47 
ERIC  Employee Resource and Information Centre (PKC)
PKAVS Perth & Kinross Association of Voluntary Service Ltd
CEAG Community Equalities Advisory Group
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Page 63

PERTH AND KINROSS COUNCIL 
Environment, Infrastructure and Economic Development Committee 
29 June 2022 
THE ROYAL NATIONAL MÒD 2022 
Report by Head of Culture & Communities Service 
(Report No 22/150)
.
1. PURPOSE 
1.1 This report updates the Committee on the extensive planning underway for
The Royal National Mòd 2022, anticipated outcomes of the event and the
financial implications of hosting the event. 
2. RECOMMENDATIONS 
2.1  It is recommended that Committee: 
• notes the resourcing and delivery arrangements for Mòd Pheairt 2022
• requests a further report is brought back to Committee on the impact on
Mòd Pheairt in due course. 
3. STRUCTURE OF REPORT 
3.1 This report is structured over the following sections: 
• Section 4: Background
• Section 5: Proposals
• Appendix 
4. BACKGROUND / MAIN ISSUES 
4.1 The Royal National Mòd is taking place in Perth from the 14-22October 2022.
This will be the first time the event has taken place in the area since 2004 and
the 11th time the event has taken place in Perth and Kinross. 
4.2 The Royal National Mòd, known as The Mòd is an eight-day festival
celebrating Gaelic language and culture organised by An Comunn
Gàidhealach. It is held annually in a different Scottish town/city and celebrates
Gaelic language and culture. There are over 200 competitions throughout the
event ranging from traditional instruments like accordion, fiddle, piping, to solo
Gaelic singing, storytelling, poetry, sport and choir competitions. The first half
of the week is dedicated to children’s competitions, while the second half is for
adults. It draws in fluent and learner Gaelic speakers alike, with a host of other
interested attendees.
5
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4.3 It is estimated that the Mòd could attract more than 7,500 visitors to Perth
generating direct and indirect expenditure in the city of around £1M. 
Assuming total previously approved investment by Perth and Kinross Council
of £216,000, every £1 invested by the Council should generate a further £5. 
4.4 In addition to the direct economic impacts, the event enhances the profile and
reputation of the area through substantial press and media coverage reaching
around 9M viewers in the past.  The BBC will host a number of programmes
from Perth during the Mod and will use the lecture theatre at Perth Museum
and Art Gallery as their studio. We are aiming to develop a media partnership
with a local newspaper to host information about the Mòd. 
5. PROPOSALS 
5.1 An Event Planning Group led by Perth & Kinross Council and An Comunn
Gàidhealach is engaging with key partners including The Gaelic Society of
Perth, Horsecross Arts, Culture Perth & Kinross and Live Active Leisure to
deliver the Mòd. 
5.2 A local voluntary support committee was established in March 2022 to support
the delivery of the Mòd. This group is responsible for finding local volunteers,
programming a series of local events and relaying information to the Gaelic
community in Perth and Kinross. 
5.3 An Comunn Gàidhealach, who organise the Mòd will be funded by the Council
to cover venue hire, accommodation, live streaming, production team, event
equipment, chairperson fees, an evaluation report and media support. 
5.4 The Mòd will be taking place in the following venues across Perth; Perth
Concert Hall, Perth Theatre, St John’s Kirk, St Matthew’s Church, North Inch
Community Campus, Bells Sport Centre, Perth Museum & Art Gallery. 
5.5 A school engagement programme began in April 2022 which will include 10
primary schools and will be managed by Education and Children’s Services
officers. There will be Gaelic language sheets and awareness raising of the
Mòd within schools. 
5.6 The Mòd Fringe is under development with involvement from many of our
cultural partners. We will launch an Open Call in June 2022 to anyone who
wants to be part of the Mod Fringe programme with a funding pot of £5000
which local businesses can apply to (to a max of £500) to help them put on
Mòd related activity during the Mòd. Several businesses have already planned
activity including music, exhibitions and whisky tasting. 
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5.7 Engagement with the local business sector has included the delivery of a
Business Engagement Webinar on 23 March with case studies of business
success from the most recent Mod in Inverness. We provided attendees with
information on how they could get involved in the Mòd and the economic
benefits the Mòd will bring to the area. We are developing a Gaelic Language
Tourism Toolkit which will give businesses the knowledge to meet and greet
visitors in Gaelic. 
5.8 There will continue to be engagement both with the Gaelic community and
non-gaelic speaking community through a series of public events, press and
social media.  
5.9 Shinty will be played in Perth for the first time in 11 years. The Mòd Shinty
Cup featuring Tayforth Camanachd and Aberdour Shinty Club will take place
on Pitch Number 5 of the North Inch on Saturday 15 October, ensuring there
is a mix of events for people to get involved in. 
5.10 There will be a wider programme of events across the whole of Perth and
Kinross including Pitlochry, Aberfeldy and Birnam and will be marketed as part
of our destination promotion of the area to key visitor markets. 
Authors
Name  Designation Contact Details
Anna Day 
Fiona Robertson 
Service Manager –
Public Programming 
Head of Culture &
Communities Service 
01738 475000 
ComCommitteeReports@pkc.gov.uk 
Approved 
Name Designation Date
Barbara Renton  Executive Director
(Communities)
15 June 2022 
• Appendix - None 
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ANNEX 
1. IMPLICATIONS, ASSESSMENTS, CONSULTATION AND
COMMUNICATION  
Strategic Implications Yes / None
Community Plan  Yes
Corporate Plan  Yes
Resource Implications  
Financial  Yes
Workforce No
Asset Management (land, property, IST) None
Assessments  
Equality Impact Assessment None
Strategic Environmental Assessment None
Sustainability (community, economic, environmental) Yes
Legal and Governance  None
Risk None
Consultation 
Internal  Yes
External  None
Communication 
Communications Plan  None 
1. Strategic Implications  
Community Plan 
1.1 This section should set out how the proposals relate to the delivery of the
Perth and Kinross Community Plan in terms of the following priorities: 
(i) Giving every child the best start in life
(ii) Developing educated, responsible and informed citizens
(iii) Promoting a prosperous, inclusive and sustainable economy
(iv) Supporting people to lead independent, healthy and active lives
(v) Creating a safe and sustainable place for future generations 
1.2 This report relates to Objective No (ii) and (iii). 
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Corporate Plan 
1.3 This section should set out how the proposals relate to the achievement of the
Council’s Corporate Plan Priorities: 
(i) Giving every child the best start in life; 
(ii) Developing educated, responsible and informed citizens; 
(iii) Promoting a prosperous, inclusive and sustainable economy; 
(iv) Supporting people to lead independent, healthy and active lives; and 
(v) Creating a safe and sustainable place for future generations. 
1.4 This report relates to Objective No (ii) and (iii). 
1.5      This report also links to the Council’s Gaelic Language Plan 2018-2023. 
2. Resource Implications 
Financial 
2.1 We have £216k earmarked in our accounts and available to support the MOD
from 2022/23. This will be the Council’s direct contribution and will include a
payment to An Comunn Gàidhealach of £190,000 to support the core activity
of the Mód including venue hire, tech hire, infrastructure and staffing. A full
breakdown of expenditure by An Comunn Gàidhealach is being prepared –
the majority of the cost will be spent on venue hire. The remaining £20,000
will be spent on the fund for fringe activity, infrastructure costs (such as road
closures), marketing and street dressing. 
3. Assessments 
Equality Impact Assessment 
3.1 Under the Equality Act 2010, the Council is required to eliminate
discrimination, advance equality of opportunity, and foster good relations
between equality groups. An equality impact assessment needs to be carried
out for functions, policies, procedures or strategies in relation to race, gender
and disability and other relevant protected characteristics. This supports the
Council’s legal requirement to comply with the duty to assess and consult on
relevant new and existing policies. 
Strategic Environmental Assessment 
3.2 The Environmental Assessment (Scotland) Act 2005 places a duty on the
Council to identify and assess the environmental consequences of its
proposals. No further action is required as it does not qualify as a PPS as
defined by the Act and is therefore exempt. 
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Sustainability   
3.3 Under the provisions of the Local Government in Scotland Act 2003 the
Council has to discharge its duties in a way which contributes to the
achievement of sustainable development. Under the Climate Change
(Scotland) Act 2009 the Council also has a duty relating to climate change
and, in exercising its functions must act: 
• in the way best calculated to delivery of the Act’s emissions reduction
targets;
• in the way best calculated to deliver any statutory adaptation
programmes; and
• in a way that it considers most sustainable. 
3.4 The activities in this report will contribute towards sustainable economic
development in Perth and Kinross. 
Legal and Governance 
3.5 The consideration of the report is in line with the Council’s Scheme of
Administration and specifically the role of the Enterprise and Infrastructure
Committee in developing measures to support and promote economic activity
and to plan key infrastructure. 
Risk 
3.6 Risks and the controls required to mitigate any risks will be reported through
the Council’s risk management process where the Council is the lead on
individual projects. 
4. Consultation 
Internal 
4.1 The Head of Finance has been consulted. 
External 
4.2 An Comunn Gàidhealach. 
5. Communication 
5.1 The Council Communication’s team have developed a logo for Mòd Pheairt
2022 and will provide an email signature. A press plan is being developed. 
2. BACKGROUND PAPERS
Mod 2022 (October 2021).
Am Mòd Nàiseanta Rìoghail 2021 – The Bid for Perth (June 2017).
Perthshire Mòd Feasibilty Assessment- Final Report (January 2014).
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