Appendix 1 - Improvement Plan
Perth and Kinross Council · 31 January 2024
Back to Scrutiny and Performance Committee — 31 January 2024 and its agenda
Text extracted from the council's PDF. Layout and reading order may differ from the original.
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Appendix 1 0L JN Improvement plan Theme Ref. no. Activity Responsible Officer Timescale Comments Notifications and preparedness 1 Report to EI&ED on resource requirements to support year-round resilience. Strategic Lead – Environment & Infrastructure No later than June 2024 Proposal being developed. Various options being considered and costed, in conjunction with other inter-related actions below. 2 Officers to review and put in place new minimum staffing/standby-levels at command and operational levels to ensure resources are available to successfully co-ordinate and deploy all flood defence measures within timescales set within the to be revised protocols (action 8 refers). Roads Maintenance Partnership Manager By June 2024 As above, various options being considered and costed, in conjunction with other inter- related actions. Consideration also being given to changing the flood gate closure procedure, and triggers Incident Management, Resourcing and Response 3 Undertake further training in terms of emergency planning across the wider leadership team to ensure resilience to deal with incidents Strategic Lead – Strategic Planning, Policy & Resources By March 2024 Arrangements are being put in place to provide both external and internal training/awareness sessions. Currently liaising with colleagues in Local Resilience Partnership (LRP) regarding further training for gold and silver command officers. Crisis management training being investigated for all new Gold Commanders 4 The Council’s Out of Hours Standby arrangements be reviewed to include exploring the opportunities for Strategic Lead – Environment & Infrastructure By March 2024 To be undertaken in conjunction with actions 2 and 7. Internal discussions on-going regarding
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expanding the remit of staff from other Council services. what resources are currently available across PKC and how these can better support/increase any response to an emergency. 5 Continue to work with current Community Resilience Groups and build on the success of these models, reflecting that public agencies including the Council are unable to respond to all impacts across the authority Strategic Lead – Housing & Communities This is an ongoing action, which is monitored within the service. Work has commenced to develop a marketing campaign to promote the creation of CRGs, and the support available from PKC. For example, a meeting is being held in Invergowrie in January 2024. A CRG Seminar is to be arranged in Perth for March 2024. New action Appropriate allocation of the approved funding to communities to support resilience in terms of both training and equipment (Scrutiny and Performance Committee action) Service Manager – Community Resilience and Emergency Planning By June 2024 Ongoing As above. 6 Review how the logging and sharing of information between partner agencies is undertaken, building upon the conversations which have taken place to date with SSE and SEPA Strategic Lead – Environment & Infrastructure By March 2024 Discussions have taken place with SEPA and agreement reached on new way forward, and new operational protocols have been agreed, which will provide for better communication and clarity. This has now been used across a number of weather events.
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SEPA to update their guidance and copy to PKC for agreement. 7 Undertake a review of the handling of calls to the Out of Hours contact centre, as well as a further review of the Council’s out of hours customer contact arrangements Strategic Lead – Environment & Infrastructure Strategic Lead – Customer & Digital Services By March 2024 Proposal being developed. Various options being considered and costed, in conjunction with action 4 above. 8 Review the Perth Flood Scheme Gate Closure Operational Procedure document with SEPA Strategic Lead – Environment & Infrastructure By June 2024 Various options being considered, in conjunction with action 2 above, to increase resilience and community reassurance whilst minimising the need for additional stand-by resources. Gate closure triggers being reviewed New action This review to include a clearer and better tested ‘plan B’ for when something does go wrong with a piece of infrastructure (Scrutiny and Performance Committee action) Strategic Lead – Environment & Infrastructure By June 2024 Plan being developed which creates less reliance on the use of heavy equipment and the use of alternative protection measures. In progress, being led by RMP manager and TC Head of Operations. New action Develop a protocol to share vulnerable people lists during emergencies (Scrutiny and Performance Committee action) Service Manager – Community Resilience and Emergency Planning By June 2024 Officers are liaising with colleagues in SSEN and the NHS regarding the sharing of relevant information. The key issue being data protection and GDPR.
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Impact and Recovery 9 Review of welfare response protocols and engagement with those directly impacted, including follow up with affected individuals in Perth City and Invergowrie. Head of Environmental & Consumer Services Senior Service Manager Housing By 23 December 2023 A welfare response protocol has been developed and was put in place, which worked well during the flooding event at the end of December 2023. 10 Establish formal feedback mechanisms from community resilience groups to take on board learning and develop future response arrangements Strategic Lead – Housing & Communities By March 2024 Feedback mechanisms are currently in place, although a formal debrief process/procotol will be produced by officers. New action Invite representatives from SEPA, SSE and SW to attend a future Scrutiny and Performance Committee (Scrutiny and Performance Committee action) Chief Executive By June 2024 The Executive Director (Communities) is in contact with partners about the available committee dates.