Appendix 2 - Improvement plan
Perth and Kinross Council · 22 November 2023
Back to Scrutiny and Performance Committee — 22 November 2023 and its agenda
Text extracted from the council's PDF. Layout and reading order may differ from the original.
Page 1
Appendix 2 Improvement plan Theme Ref. no. Activity Responsible Officer Timescale Comments Notifications and preparedness 1 Report to EI&ED on resource requirements to support year-round resilience. Strategic Lead – Environment & Infrastructure No later than June 2024 Process already underway 2 Officers to review and put in place new minimum staffing/standby-levels at command and operational levels to ensure resources are available to successfully co-ordinate and deploy all flood defence measures within timescales set within the to be revised protocols (action 8 refers). Roads Maintenance Partnership Manager By June 2024 To be undertaken in conjunction with action 4 Process already underway Incident Management, Resourcing and Response 3 Undertake further training in terms of emergency planning across the wider leadership team to ensure resilience to deal with incidents Strategic Lead – Strategic Planning, Policy & Resources By March 2024 Process already underway 4 The Council’s Out of Hours Standby arrangements be reviewed to include exploring the opportunities for expanding the remit of staff from other Council services. Strategic Lead – Environment & Infrastructure By March 2024 To be undertaken in conjunction with actions 2 and 7 Process already underway 5 Continue to work with current Community Resilience Groups and build on the success of these models, reflecting that public agencies including the Council are unable to respond to all impacts across the authority Strategic Lead – Housing & Communities This is an ongoing action, which is monitored within the service.
Page 2
6 Review how the logging and sharing of information between partner agencies is undertaken, building upon the conversations which have taken place to date with SSE and SEPA Strategic Lead – Environment & Infrastructure By March 2024 7 Undertake a review of the handling of calls to the Out of Hours contact centre, as well as a further review of the Council’s out of hours customer contact arrangements Strategic Lead – Environment & Infrastructure Strategic Lead – Customer & Digital Services By March 2024 To be undertaken in conjunction with action 4 8 Review the Perth Flood Scheme Gate Closure Operational Procedure document with SEPA Strategic Lead – Environment & Infrastructure By June 2024 To be cross-referenced with action 2 Impact and Recovery 9 Review of welfare response protocols and engagement with those directly impacted, including follow up with affected individuals in Perth City and Invergowrie. Head of Environmental & Consumer Services Senior Service Manager Housing By 23 December 2024 10 Establish formal feedback mechanisms from community resilience groups to take on board learning and develop future response arrangements Strategic Lead – Housing & Communities By March 2024