Appendix 2 - SPSO Investigations & Recommendations
Perth and Kinross Council · 19 November 2025
Back to Scrutiny and Performance Committee — 19 November 2025 and its agenda
Text extracted from the council's PDF. Layout and reading order may differ from the original.
Page 1
Appendix 2 SPSO Investigations As would be expected, closing more complaints in this reporting year (217) than last (185) sees an increase in customers escalating their complaints to the SPSO. SPSO Action in relation to Referrals about PKC Complaints 2024-2025 2023-2024 2022-2023 Provision of advice 18 10 15 Early resolution 26 15 32 Investigation 0 1 1 Currently being considered 10 Total 54 26 48 Of 26 early resolution cases reviewed by the SPSO, 17 were not progressed as the Council’s response showed good complaint handling with no concerns raised. The remaining cases were closed for reasons such as limited benefit, inability to proceed, or a mutually agreed simple resolution. Local Authority complaints by subject received by the SPSO. 2024-2025 2023-2024 Subject PKC All LAs PKC All LAs Building Control 0 99 (6.24 %) 0 15 (1%) Consumer Protection 0 2 (0.1%) N/A N/A Economic Development 0 3 (0.2%) 0 1 (0.5%) Education 5 (9.3%) 214 (13.5%) 2 (8%) 199 (14%) Environmental Health & Cleansing 2 (3.7%) 90 (5.7%) 1 (4%) 128 (9%) Finance 3 (5.5%) 102 (6.4%) 1 (4%) 76 (5%) Fire & Police Boards 0 4 (0.3%) 0 1 (0.5%) Housing 16 (29.6%) 457 (28.8%) 7 (27%) 354 (25%) Land & Property 3 (5.5%) 29 (1.8%) 0 20 (1.5%) Legal & Admin 2(3.7%) 88 (5.6%) 2 (8%) 63 (5%) National Park Authorities 0 2 (0.13%) 0 5 (0.5%) Other 0 13 (0.8%) 0 5 (0.5%) Personnel 0 1 (0.06%) 0 5 (0.5%) Planning 5 (9.25%) 142 (9%) 5 (19%) 147 (11%) Recreation & Leisure 1 (1.9%) 31 (2%) 0 21 (1.5%) Roads & Transport 8 (14.8%) 151 (9.5%) 2 (8%) 145 (10%) Social Work 9 (16.6%) 166 (10.5%) 3 (12%) 137 (10%) Subject unknown or Out of Jurisdiction 0 73 (4.6%) 3 (12 63 (5%) Valuation Joint Boards 0 5 (0.3%) 0 4 (0.5%)
Page 2
Welfare Fund – Community Care Grants 0 2 (0.13%) 0 2 (0.5%) Welfare Fund - Crisis Grants 0 1 (0.06%) 0 2 (0.5%) Total 54 1,585 26 1393 Recommendations made by the SPSO As indicated earlier in the report there were no Decision Reports with recommendations made by the SPSO in relation to Perth & Kinross Council in 2024- 2025.