Appendix 3 - Local Authority complaints received by the SPSO
Perth and Kinross Council · 20 November 2024
Back to Scrutiny and Performance Committee — 20 November 2024 and its agenda
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Appendix 3 Local Authority complaints by subject received by the SPSO. 2023-24 2022-23 Subject PKC All LAs PKC All LAs Building Control 0 15 (1%) 0 10 Consumer Protection N/A N/A 0 7 Economic Development 0 1 (0.5%) 0 6 Education 2 (8%) 199 (14%) 5 (13%) 140 (13%) Environmental Health & Cleansing 1 (4%) 128 (9%) 4 (11%) 85 (8%) Finance 1 (4%) 76 (5%) 1 (3%) 77 (7%) Fire & Police Boards 0 1 (0.5%) 0 3 Housing 7 (27%) 354 (25%) 6 (16%) 250 (24%) Land & Property 0 20 (1.5%) 0 13 Legal & Admin 2 (8%) 63 (5%) 4 (11%) 57 (5%) National Park Authorities 0 5 (0.5%) 0 2 Other 0 5 (0.5%) 0 5 Personnel 0 5 (0.5%) 0 6 Planning 5 (19%) 147 (11%) 1 (3%) 115 (11%) Recreation & Leisure 0 21 (1.5%) 0 23 Roads & Transport 2 (8%) 145 (10%) 3 (8%) 79 (6%) Social Work 3 (12%) 137 (10%) 11 (29%) 124 (12%) Subject unknown or Out of Jurisdiction 3 (12 63 (5%) 3(8%) 43 (4%) Valuation Joint Boards 0 4 (0.5%) 0 3 Welfare Fund – Community Care Grants 0 2 (0.5%) 0 1 Welfare Fund - Crisis Grants 0 2 (0.5%) 0 2 Total 26 1393 38 1051