Appendix 2 - Recommendations made by SPSO

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Appendix 2 
Recommendations made by the SPSO 
As indicated earlier in the report there was one Decision Report with
recommendations made by the SPSO in relation to Perth & Kinross Council in 2023-
24. 
Decision Report 202110970 
This complaint concerned entitlement to Free Personal Care. 
The complaint was upheld with two recommendations. 
Both recommendations were completed to the satisfaction of the SPSO. They
related to 
• To apologise to complainant for failing to complete an adequate assessment
of A's needs, for failing to work in partnership with A and their family and for
stopping free personal care funding. 
• To provide financial redress for an amount equal to the payment of free
personal care funding that A should have received between the dates
specified in our decision notice.