Key Performance Indicators Fq4 2021/22 - Development and Economic Growth Service
Argyll and Bute Council · 22 June 2022
Back to Planning, Protective Services and Licensing Committee — 22 June 2022 and its agenda
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ARGYLL AND BUTE COUNCIL PLANNING, PROTECTIVE SERVICES AND LICENSING COMMITTEE CUSTOMER SUPPORT SERVICE 22 JUNE 2022 KEY PERFORMANCE INDICATORS FQ4 2021/22 – DEVELOPMENT AND ECONOMIC GROWTH SERVICE 1.0 EXECUTIVE SUMMARY 1.1 The Council’s Performance and Improvement Framework (PIF) sets out the presentation process for regular performance reporting. 1.2 This paper presents the Planning, Protective Services and Licensing (PPSL) Committee with the FQ4 2021/22 Key Performance Indicators (KPIs) for the Development and Economic Growth Service. 1.3 It is recommended that the PPSL Committee reviews and scrutinises the FQ4 2021/22 KPI Report as presented.
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ARGYLL AND BUTE COUNCIL PLANNING, PROTECTIVE SERVICES AND LICENSING COMMITTEE CUSTOMER SUPPORT SERVICES 22 JUNE 2022 KEY PERFORMANCE INDICATORS FQ4 2021/22 – DEVELOPMENT AND ECONOMIC GROWTH SERVICE 2.0 INTRODUCTION 2.1. The Council’s Performance and Improvement Framework (PIF) sets out the presentation process for regular performance reporting. 2.2 This paper presents the Planning, Protective Services and Licensing (PPSL) Committee with the FQ4 2021/22 Key Performance Indicators (KPIs) for Development and Economic Growth Service as agreed by Council. 3.0 RECOMMENDATIONS 3.1 That members review and scrutinise the FQ4 2021/22 KPI Report as presented. 4.0 DETAIL 4.1 To ensure appropriate monitoring and scrutiny of performance management during the Council’s Covid-19 response and recovery the ELT have identified a Council-wide suite of 85 Success Measures detailed within the Service Plans. From within the Service Plans some measures have been identified as Key Performance Indicators (KPIs) for 2021/22, and are currently reported quarterly to the appropriate Strategic Committees. Pyramid remains ‘live’ with all Success Measures aligned to Service Plans and updated as agreed. 4.2 Attached are the KPIs FQ4 2021/22 that are relevant to the PPSL Committee (Appendix 1). 5.0 CONCLUSION
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5.1 Simplifying and focusing the performance reports in this manner is a proactive approach to help minimise back office function/non-essential activities whilst maintaining a level of service that supports scrutiny, performance monitoring and out statutory duties. 6.0 IMPLICATIONS 6.1 Policy: None 6.2 Financial: None 6.3 Legal: The Council has a duty to deliver best value under the Local Government in Scotland Act 2003 6.4 HR: None 6.5 Fairer Scotland Duty: None 6.5.1 Equalities - protected characteristics: None 6.5.2 Socio-economic Duty: None 6.5.3 Islands: None 6.6 Climate Change: None 6.7 Risk: Ensures that all our performance information is reported in a balanced manner 6.8 Customer Service: None Kirsty Flanagan Executive Director with responsibility for Development and Economic Growth Service Policy Lead: Councillor Kieron Green - Planning and Regulatory Services May 2022 For further information contact: Jane Fowler, Head of Customer Support Services Tel: 01546 604466 APPENDICES Appendix 1 – Key Performance Indicators for - Development and Economic Growth Service FQ4 2021/22