Democracy Spraffa

(a) Notice of Review and supporting documents (Pages 401-416)

Perth and Kinross Council · 12 February 2024
Back to Local Review Body — 12 February 2024 and its agenda

Text extracted from the council's PDF. Layout and reading order may differ from the original.

Original council PDF · Download plain text

Some pages contain no extractable text. They may be blank, graphics or scanned pages. OCR has not been applied.

Page 1

4(vi)(a) 
LRB-2023-55 
LRB-2023-55
23/01028/FLL – Change of use of flat to short-term let, unit
5B South Inch Court, Perth, PH2 8BG 
PAPERS SUBMITTED
BY THE
APPLICANT

Page 2

No embedded text on this page.

Page 3

Notice of Review
Page 1 of 4
NOTICE OF REVIEW 
UNDER SECTION 43A(8) OF THE TOWN AND COUNTRY PLANNING (SCOTLAND) ACT 1997 (AS AMENDED)IN
RESPECT OF DECISIONS ON  LOCAL DEVELOPMENTS 
THE TOWN AND COUNTRY PLANNING (SCHEMES OF DELEGATION AND LOCAL REVIEW PROCEDURE)
(SCOTLAND) REGULATIONS 2013 
THE TOWN AND COUNTRY PLANNING (APPEALS) (SCOTLAND) REGULATIONS 2008 
IMPORTANT: Please read and follow the guidance notes provided when completing this form.
Failure to supply all the relevant information could invalidate your notice of review. 
Use BLOCK CAPITALS if completing in manuscript 
Applicant(s) 
Name 
Address 
Postcode 
Contact Telephone 1 
Contact Telephone 2 
Fax No 
E-mail*  
Agent (if any) 
Name 
Address 
Postcode 
Contact Telephone 1
Contact Telephone 2
Fax No 
E-mail* 
Mark this box to confirm all contact should be
through this representative: 
* Do you agree to correspondence regarding your review being sent by e-mail?
Yes No 
Planning authority 
Planning authority’s application reference number 
Site address 
Description of proposed
development 
Date of application   Date of decision (if any) 
Note. This notice must be served on the planning authority within three months of the date of the decision
notice or from the date of expiry of the period allowed for determining the application. 
Rafiq Kaskar
23/01028/FLL
Perth & Kinross Council
Flat 5B, South Inch Court, Perth PH2 8BG
Change of use of flat to short term let
19/06/23 04/10/23

Page 4

Notice of Review
Page 2 of 4
Nature of application 
1. Application for planning permission (including householder application) 
2. Application for planning permission in principle 
3. Further application (including development that has not yet commenced and where a time limit
has been imposed; renewal of planning permission; and/or modification, variation or removal of
a planning condition) 
4. Application for approval of matters specified in conditions 
Reasons for seeking review 
1.  Refusal of application by appointed officer 
2.  Failure by appointed officer to determine the application within the period allowed for
determination of the application  
3.  Conditions imposed on consent by appointed officer 
Review procedure 
The Local Review Body will decide on the procedure to be used to determine your review and may at any
time during the review process require that further information or representations be made to enable them
to determine the review.  Further information may be required by one or a combination of procedures,
such as: written submissions; the holding of one or more hearing sessions and/or inspecting the land
which is the subject of the review case.   
Please indicate what procedure (or combination of procedures) you think is most appropriate for the
handling of your review. You may tick more than one box if you wish the review to be conducted by a
combination of procedures. 
1. Further written submissions 
2. One or more hearing sessions 
3. Site inspection 
4 Assessment of review documents only, with no further procedure 
If you have marked box 1 or 2, please explain here which of the matters (as set out in your statement
below) you believe ought to be subject of that procedure, and why you consider further submissions or a
hearing are necessary: 
Site inspection 
In the event that the Local Review Body decides to inspect the review site, in your opinion: 
1. Can the site be viewed entirely from public land?
Yes No 
2 Is it possible for the site to be accessed safely, and without barriers to entry?   
If there are reasons why you think the Local Review Body would be unable to undertake an
unaccompanied site inspection, please explain here: 
The inspection, if required, would be of the flat and would therefore need myself or delegate to open the doors to let
yourselves in to 1) the building and 2) the flat itself
To clarify any queries you may have on the review documents

Page 5

Notice of Review
Page 3 of 4
Statement 
You must state, in full, why you are seeking a review on your application.  Your statement must set out all
matters you consider require to be taken into account in determining your review.  Note: you may not
have a further opportunity to add to your statement of review at a later date.  It is therefore essential that
you submit with your notice of review, all necessary information and evidence that you rely on and wish
the Local Review Body to consider as part of your review.   
If the Local Review Body issues a notice requesting further information from any other person or body,
you will have a period of 14 days in which to comment on any additional matter which has been raised by
that person or body. 
State here the reasons for your notice of review and all matters you wish to raise.  If necessary, this can
be continued or provided in full in a separate document.  You may also submit additional documentation
with this form. 
Have you raised any matters which were not before the appointed officer at the time the
determination on your application was made? 
Yes No 
If yes, you should explain in the box below, why you are raising new material, why it was not raised with
the appointed officer before your application was determined and why you consider it should now be
considered in your review. 
Please see attached documents
1. Notice of Review Supporting Statement 23-01208-FLL
2. 5B South Inch Court Holiday lettings terms and conditions
I did not have the information on the neighbour representations at the time of the application. All these representations need to be
answered and have been in the attached Notice of Review Supporting Statement. In doing so I have now also included
information on the actual numbre of persons staing at the flat over the last 12 months period. In my opinion this information
should have a major bearing on the reasons for refusal given/taken by the planning officer
23-01028-FLL

Page 6

Notice of Review
Page 4 of 4
List of documents and evidence 
Please provide a list of all supporting documents, materials and evidence which you wish to submit with
your notice of review and intend to rely on in support of your review. 
Note. The planning authority will make a copy of the notice of review, the review documents and any
notice of the procedure of the review available for inspection at an office of the planning authority until
such time as the review is determined.  It may also be available on the planning authority website. 
Checklist 
Please mark the appropriate boxes to confirm you have provided all supporting documents and evidence
relevant to your review: 
Full completion of all parts of this form 
Statement of your reasons for requiring a review 
All documents, materials and evidence which you intend to rely on (e.g. plans and drawings
or other documents) which are now the subject of this review. 
Note. Where the review relates to a further application e.g. renewal of planning permission or
modification, variation or removal of a planning condition or where it relates to an application for approval
of matters specified in conditions, it is advisable to provide the application reference number, approved
plans and decision notice from that earlier consent. 
Declaration 
I the applicant/agent [delete as appropriate] hereby serve notice on the planning authority to 
review the application as set out on this form and in the supporting documents. 
Signed  Date 
1. Notice of Review Supporting Statement 23-01208-FLL
2. 5B South Inch Court Holiday lettings terms and conditions
13/12/2023
0 23-01028-FLL

Page 7

Notice of Review Supporting information for Flat 5B South Inch Court Perth PH2 8BG
Planning Application 23/01208/FLL
1 My wife and I bought the flat to be near our daughter and grandchildren who live at Manson
Crescent which is just a few minutes’ walk from the flat. My wife and I normally live in
England and use the flat as and when required during our trips to spend time with our
daughter and the grandchildren. 
The flat was let as a short term let when we were not using the flat for ourselves. The short
term lets started in July 2021 via a local Holiday Letting company based in Perth and they
managed all aspects of the short-term lettings.
We applied for a short term let licence for the flat in November 2022. I believe there were
no objections raised and a full licence was granted on 5th June 2023, valid until 4th June 2026.
I believe that there have been no complaints as none have been referred back to us. 
We were informed by Perth and Kinross Council on 18th May 2023 that we also needed
planning permission, following which the planning application was submitted on 19th June
2023 and validated on 7th August 2023.
The planning application was refused on 4th October 2023.
2. With respect to the matters raised in the REPORT OF HANDLING, I have the following
comments:
The actual number of people who stayed at the flat during the year ending August 2023 is
shown below.  The lettings were halted from September due to the current letting agent
increasing their fees which was not agreeable to me.  The intention then was to engage and
let through a different and more cost beneficial local letting agent. 
The above shows the occupancy to be as follows:
Vacant  33% of year
Occupied by 1 person 22% of year
Occupied by 2 persons 37% of year
Occupied by 3 persons 6% of year
Occupied by 4 persons 2% of year
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31
Aug-22 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1
Sep-22 1 1 1 1 1 1 1 1 1 1 1 1 1 1 3 3 3 1
Oct-22 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1
Nov-22 1 1 1 1 1 3 3 3 3
Dec-22
Jan-23 4 4 4 4 4 4 4 2 2
Feb-23 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2
Mar-23 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2
Apr-23 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2
May-23 2 2 2 2 2 2 2 2 2 2 2 2 2 2
Jun-23 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2
Jul-23 2 2 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3
Aug-23 1 1 1 1 1 1 1 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2

Page 8

Please note that during the bookings shown in Yellow, the guests only stayed at the flat for 4
nights per week.  To keep things simple, the 37% occupancy shown above for 2 persons does
not take this is into account. 
2.1 With reference to the representations received:
 Adverse effect on the safety, security and amenity of residents due to different people
coming and going; leaving secure entry door open; excessive buzzing of communal
entrance buzzer. Please see above the actual number of people who stayed at the flat
for the year to August 2023. This shows that 89% of all bookings for the 12 months
period were for 1 or 2 persons, 8% for 3 persons and 2% for 4 people.  The use of the flat
is clearly no worse than if the flat was let on a long-term basis and the issue raised is not
borne out by the facts. Furthermore, I have seen the main door open on a number of
occasions for other flats when multiple trips are required to and from the flats to
complete large deliveries and is something I would do myself. Inside and by the main
door is a door stop precisely to enable the residents to do so. The secure entry door is
used by the occupants of 8 flats in the block. Given that 89% of the bookings were for 1
or 2 persons, it is very unlikely that the clients using our flat caused excessive buzzing of
the communal entrance door.
Please note that in approving the planning application for 23/00251/FLL (a flat in a block
of 4 flats in the middle of a residential area) the planning officer provided the following
appraisal in making the case.
“The short term let would provide 2 bedrooms and will accommodate a similar number
of guests to the existing use as a flat. The proposed use of the property as a short term
let would result in footfall associated with guests staying at the property and using the
parking and outdoor space. However, the footfall would not be significantly different
from the footfall associated with the existing use as a residential flat. The flat is accessed
through a communal entrance and flight of stairs and noise from the use of the property
as a short term let is not considered to be significantly different from its use a residential
flat. The use of the parking and outdoor space would be in keeping with the existing use.
The proposal will not have a significant impact on the amenity of existing residents. The
proposal would retain the residential nature of the property and would not negatively
affect the character and amenity of the residential area.”  A similar appraisal should
apply to our application.
 Smoking in doorway. Smell of smoke entering private flats. The terms and conditions for
the lettings prohibits smoking in the property. See “Use of Property” and “Care of
Property” sections of the attached lettings Terms and Conditions
 Poor management - 6 people staying in a flat that sleeps 4 people. I do not know the
basis for this statement. I know of no instance where the flat was occupied by more than
4 persons.
 Rubbish left in parking area.  There has been no complaint raised with either the letting
agent or ourselves. Section “Terms of Use” of the attached lettings Terms and
Conditions covers the disposal of rubbish into outside bins

Page 9

 Noise from main door being open and shut at all hours.  I do not accept the main door
being open and shut at all hours is down to those staying at our flat, especially given the
number of persons staying at our flat.  Is there any evidence submitted to support this.
Please note that the main door is used by the occupants of the 8 flats in the block.
 No objection to long term let but object to short-term let use. Given the number of
persons staying at the flat per booking, the use of the flat is clearly no worse than if the
flat was let on a long-term basis.
 Changes the character of the flats and residents’ security and enjoyment of their
properties. Given the number of persons staying at the flat per booking, the use of the
flat is clearly no worse than if the flat was let on a long-term basis.
 Sets an unwelcome precedent. Given the number of persons staying at the flat per
booking, the use of the flat is clearly no worse than if the flat was let on a long-term
basis.
 The flat is the only short term let in a development of 56 flats. Many residents have lived
there since it was built in 2000 and many are elderly. The proposal lessens the feeling of
community and safety and has the potential to bring noise at unsocial hours. If granted
permission, it would set a precedent for more short term lets thus exacerbating the
adverse effects. Given the number of persons staying at the flat per booking, the use of
the flat is clearly no worse than if the flat was let on a long-term basis. Any noise or
nuisance issues could be regulated via the licensing regime. It should be noted that the
issue raised is “the potential to bring noise at unsocial hours”.  The flat has been on
short term let since July 2021 and there isn’t an actual occurrence(s) that has been
cited.  The “Use of Property” and “Care of Property” sections of the attached lettings
Terms and Conditions covers the behavioural aspects of the lettings with causing
nuisance, annoyance and noise (loud singing, playing of music, etc) not being permitted.
In granting planning permission to a number of flats in Guthrie Court
Auchterarder PH3 1SD (see planning applications 23/00406/FLL, 23/00800/FLL
and 23/00801/FLL), the planning officer in determining and approving the
application, appraised that “It is acknowledged that short term lets can result in
additional levels of disturbance and noise concerns. Environmental Health
officers note however that the main avenue to regulate such matters is via the
separate licensing regime”.  Surely a similar appraisal applies to our application.
 No guarantee that the property could be managed in a manner as to not interfere with
lives of residents. Given the number of persons staying at the flat per booking, the use of
the flat is clearly no worse than if the flat was let on a long-term basis. Furthermore, any
issues arising could be dealt with and regulated via the licensing regime
 In use as short term let for workmen which resulted in noise nuisance and commercial
vehicles being parked in the visitors parking area. I do not understand why the use of a
commercial vehicle being used by the clients and parked in a visitors’ parking space
while on site should be a problem. It is not using any of the residents allocated car
parking spaces. There are always a few empty car parking spaces available for visitors
and the use of one commercial vehicle would not fill up all the visitors’ spaces available.

Page 10

2.2 With reference to the following Policy Appraisal for our flat:
In respect of criterion (i) of NPF4 Policy 30(e), the short term let use and movement
through the turnover of guests using the communal entrance of the building and
courtyard parking is having a detrimental effect on existing residents and an
associated adverse impact on the safety and perceived safety of those residents, as
evidenced in the matters raised in the representations. The intensification of the
short term let use would exacerbate the situation. The flatted development is
private residential in nature, and the introduction of short term let uses could erode
that residential character and amenity on a cumulative basis. The short term let use
is incompatible with the current residential development.  The actual number of
persons staying at the flat and detailed above is a clear refutation of the issue raised
here.  Furthermore, the courtyard parking has not been abused.  Where the client
had a car, they used our designated parking space in the courtyard.  In the few
instances that a client brought on site a commercial vehicle it was parked in the
visitors’ parking area and thus did not stop or obstruct any residents from using their
own allocated and designated parking spaces.  Every time I have been at the
development, there have always been a few empty car parking spaces available for
visitors. The short-term letting of the flat to date has been no worse than a long
term let in terms of the number of persons staying at the flat, given the data above.
In granting the planning permission to 23/00932/FLL the planning officer in
determining and approving the application, appraised that “It is noted that the sole
letter of representation makes reference to the potential for new ‘faces’ to be a
regular occurrence, and that not knowing who your neighbours are will cause a
degree of anxiety and concern. Anxiety is a planning consideration to some degree,
however it is very much subject and someone’s anxiety over a certain matter may
not result in the same feelings for another person. In this case, it will be fact that if
the STL operates successfully (in terms of a high occupancy rate) then there will
changes in users. However, there is no guarantee that the users of this STL will a)
meet other permanent residents within shared areas and b) will cause nuisance.” A
similar appraisal should apply to our application.
In granting planning permission to a number of flats in Guthrie Court Auchterarder
PH3 1SD (see planning applications 23/00406/FLL, 23/00800/FLL and 23/00801/FLL),
the planning officer in determining and approving the application, appraised that “It
is acknowledged that short term lets can result in additional levels of disturbance
and noise concerns. Environmental Health officers note however that the main
avenue to regulate such matters is via the separate licensing regime”.  Surely a
similar appraisal applies to our application.
Again, in granting planning permission to a number of flats in Guthrie Court
Auchterarder PH3 1SD (see planning applications 23/00406/FLL, 23/00800/FLL and
23/00801/FLL) the planning officer in determining the application, appraised that
“the modest two-bedroom size of the property is such that the levels of comings and
goings from the use as a short-term let accommodation is unlikely to be significantly

Page 11

different from its existing lawful residential use”. Given the usage data provided
earlier, the same should apply to our application.
3. As stated earlier, we bought the flat to stay in when visiting our daughter and our
granddaughters. Whilst we were not using the flat, the flat was let on a short term
let basis through a local agent.  If the planning application is refused then the flat will
stay vacant when we are back in England.  We will not be able to enter into normal
long term let contracts as that will not allow us the flexibility to stay at the flat during
our visits.  This will result in loss of any economic benefit to both ourselves, the local
agent and the local areas and an empty flat for long periods of time.

Page 12

Holiday letting terms and conditions
Contract
The Contract for a short-term holiday rental will be between the Owners of Munro Holiday
Lettings (referred to as “us” or “we”) and the person making the booking under the following
booking conditions. UK law will govern the Contract. The contract will be subject to these
booking conditions and must be complied with. The party leader must be at least 21 years of
age at the time of booking. You are responsible for ensuring that all members of your
booking party comply with the Terms of Use (as set out below), however, the Contract for the
provision of accommodation is between us and you (as the person making the booking).
Payment
Bookings are confirmed on receipt of the booking. The payment for the rental will be due
seven days before the start of your holiday.  We will send you a reminder when the balance is
due. We reserve the right to cancel a holiday where payment has not been made within 3 days
of notification of the balance being due.
Cancellation
Cancellation by You
Cancellations must be immediately notified to us. The treatment of a cancellation will depend
on:
The date the booking was made
When the cancellation is made 
The reason for the cancellation
National Lockdown – In the event of a national lockdown that coincides with your holiday,
where you are unable to travel, and we are prevented from opening, you will receive a full
refund.
Regional/Local Lockdown – In the event that the address given on the booking is put into
Local/Regional Lockdown, rendering you unable to travel, and the period of restriction
covers the period of your booking, you will receive a full refund.  Please note that this applies
only to the address given on the booking by the lead booker, and does not apply if an
unidentified party member at a different address is unable to travel due to local lockdown.

Page 13

Your inability (or the inability of any, some or all of your intended occupants) or
disinclination to travel to and stay at your hired property for any reason.  This includes – but
is not limited to – illness (including Covid), a requirement or recommendation to self-isolate
or quarantine, a call to jury duty, incarceration, change in personal or work circumstances,
family emergencies, travel delays, vehicle breakdown, and delays with public
transport.  These remain at your risk and do not give rise to a right to cancel or to receive a
refund unless we re-let the property. You are strongly recommended to take out UK travel
insurance to cover these eventualities. If you choose not to take out UK travel insurance then
you accept responsibility for any loss that you may incur due to your cancellation.
Refunds
All refunds will be subject to a deduction of a non-refundable administration fee of £75 to
cover our costs and third party costs related to the cancellation and re-marketing.
Cancellation by us
If Munro Holiday Lettings have to cancel your booking for any reason, including a Force
Majeure event, meaning any of the following circumstances which may hinder or prevent the
performance by us of the Contract, you will be refunded in full.
(a) acts of God, flood, drought, earthquake or other natural disaster;
(b) epidemic or pandemic;
(c) terrorist attack, civil war, civil commotion or riots, war, threat of or preparation for war,
armed conflict, imposition of sanctions, embargo, or breaking off of diplomatic relations;
(d) nuclear, chemical or biological contamination or sonic boom; (e) any law or any action
taken by a government or public authority, including without limitation imposing a
restriction, prohibition, or failing to grant a necessary licence or consent;
(f) collapse of buildings, fire, explosion or accident;
(g) any labour or trade dispute, strikes, industrial action or lockouts;
(h) non-performance by suppliers or contractors; and
(i) interruption or failure of utility service, and the period of closure covers you booking
Terms of use
You may access the property from 15:00 hrs on the day of arrival (earlier arrivals are strictly
by arrangement only).  Please note that departure is by 10.00 am on your final day (again,
later departures are strictly by arrangement only). We need this time to ensure that the
property is ready for your arrival after the previous guests. You must not use the property
except for the purpose of a holiday during the holiday period. The agreement to stay in the
property for the holiday period does not create the relationship of Landlord and Tenant
between the parties. On departure you are requested to leave the accommodation in a clean

Page 14

and tidy condition. This includes washing up, placing rubbish in bin liners and putting
in outside bins, ensuring ovens and barbeque are clean and free from grease.
Use of property
Under no circumstances may more than the maximum number of persons stated on the web
site occupy the property, unless by prior arrangement with the owners. We reserve the right
to refuse admittance if this condition is not observed.
You must not use the Property or the site for any illegal, dangerous, offensive, noxious or
noisy activities or behave in a way that may be a nuisance or annoyance to us, other guests or
our neighbours. Some of our properties are in peaceful locations and we ask that you respect
that and others.  As such, the playing of music, singing or other excessive noise that can be
heard outside of your property after 9pm is not permitted.
Smoking is not allowed in any of the properties or in the hot tubs.  If you wish to smoke
outside, please let us know, and we will provide you with a suitable container.  Please do not
discard cigarette butts in the garden or grounds.
Liability
Munro Holiday Lettings, its employees and representatives shall not be liable to you or your
party for loss or damage to property howsoever arising unless demonstrably caused by our
negligence or that of those for whom we are legally responsible. You must take all necessary
steps to safeguard yourselves and your property.
Third Party Services
If you wish to engage any third party to perform any service (including by way of example
private catering, beauty therapy, childminding or entertainment services) at the site or the
property you must obtain our permission. Such permission should be requested in advance of
your stay with details of the entity you intend to use to perform the service, the service to be
performed and details of their public and employer’s liability insurance. Consent will only be
given where we and our insurers are happy that the appropriate risks have been covered. The
use of candles or fireworks is not permitted in any circumstances.  We will not accept
liability for the services provided (or failure to provide such services) by any third party
supplier or business used by you in the course of your Stay (regardless of whether they are
recommended or referred by us).  This will not apply where we have been negligent or
dishonest in this regard.
Care of property
You are responsible for the property and are expected to take all reasonable care of its
furniture, pictures, fittings and effects, in or on the property. You must leave them in the
same state of repair and in the same clean and tidy condition at the end of the rental period as
at the beginning. You must not use the properties for any dangerous, offensive, noxious,
noisy, immoral activities or carry on there any act that may be a nuisance or annoyance to the
owner or other neighbouring properties. Smoking is not allowed in any of our properties.
Damages and breakages

Page 15

You are legally bound to reimburse us for replacement, repair or extra cleaning costs on
demand (although we would not charge you for the odd glass or plate).  If you lose a key we
will replace it upon you paying for the cutting of a new one.
Right of entry
We shall be allowed reasonable right of entry to the property at all reasonable times for
purposes of inspection or to carry out any necessary repairs or maintenance.
Complaints
Every effort is made to ensure that you have an enjoyable stay. However, if you have any
problem or cause for complaint, it is essential that you contact us immediately to give us the
chance to resolve it. We value your custom and want you to return. We are available during
your stay and will do our best to resolve any problem. This is easier to do before you leave.
Pets
Some of our properties do not accept dogs. 
Please enquire before booking 
Hot tub use
The safety of our guests is paramount. The hot tubs are there for your enjoyment but we
require you to observe the Hot Tub Rules which can be found displayed clearly, next to the
hot tub. If you or members of your party fail to observe these regulations during your stay we
reserve the right to close this facility or restrict your access.
Privacy policy
We are committed to ensuring the best standards of practice in all our activities. Visitors to
our web site can be assured that the protection of privacy and confidentiality are given the
highest priority. All personal information is collected, held and used in strict compliance with
the Data Protection Act 1998.
Information Collected
We do not collect any personal information from visitors to our website other than
information that is knowingly and voluntarily given. Anonymous information is collected,
such as the number of visitors to the website in a given period or details of properties and
dates selected for online bookings, but it is purely statistical and cannot be used to identify an
individual user. Cookies are not used to collect any other information from visitors to the
website.
Third Party Disclosure
We will never pass any personal information on to any third party without your consent.
Data Security

Page 16

We take appropriate measures to safeguard the information we hold from unauthorised access
or improper use. Our database is stored in a secure, password protected location. Only
users authorised by us have access to this data.
Integrity of Data
We take all reasonable measures to ensure that the information we hold is accurate. In
particular we use reliable collection methods and destroy or convert to an anonymous form,
any out-of-date data. Individuals may request details of all personal information held by us so
as to contest inaccurate or incomplete data, verify the information and have it corrected as
appropriate.
Children
Our website is not targeted at children but in any event personal information will not
knowingly be collected from children under fourteen years without parental consent.
Enforcement
Any queries relating to our collection or use of personal information should be addressed
to susanmunro@munroholidaylettings.com
Keys Key safe codes must not be disclosed to any person who is not a member of your party.