Appendix 5 - Examples of non-contact by Woodside Property Ltd with PKC
Perth and Kinross Council · 15 June 2026
Back to Licensing Committee — 15 June 2026 and its agenda
Text extracted from the council's PDF. Layout and reading order may differ from the original.
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Non contact with PKC from Woodside Property Ltd ( key, evidential documents included) Date Description 25/11/2022 Letter from PKC to Woodside Property Ltd raising concerns about the lack of communication with PKC officers 19/06/2024 Email from PKC to Woodside Property Ltd passing on info about Residents Association - no response received 05/07/2024 Email from PKC to Woodside Property Ltd regarding electric bills- no response received 15/10 2024 Email regarding failure to meet licence conditions-no reponse 11/12/2024 Letter from PKC to Woodside Property Ltd hightlighting no communication to residents or PKC - considering legal action 20/03/2025 Letter from EH to registered address serving Improvement Notice for ongoing issues re lack of contactable person for the site- no response Letter from EH to registered address re ongoing lack of communication with residents, outlining concerns and offering to facilitate meeting 13/02/2025 with residents. Request for response to letter by a set date - no response received 07/04/2025 Email from EH to Woodside Property Ltd re upcoming expiry of notice and ongoing lack of communication with residents 14/04/2025 Email from EH to Woodside Property Ltd re septic tankand concerns about odours - no response received 25/04/2025 Email from EH to Woodside Property Ltd re mantenance issues raised by resident and advised re ongoing gathering of evidence for site licence breaches - no response Email from EH to Woodside Property Ltd re septic tank, ongoing lack of communication and advising that evidence is being gathered in 14/05/2025 relation to lack of communication 31/07/2025 Email with third Improvement Notice attached - no response 08/09/2025 Email sent to Woodside Property Ltd (WPL) regarding EV charger installation at site- no reply 08/09/2025 Email sent to WPL with pre-penalty notice letter attached - no response 26/09/2025 Email to WPL with copy of Penalty Notice attached - no response 08/10/2025 Email from EH to WPL re Penalty Notice PN/01/2025, and info re lack of signature on application re new manager. Alternative EH contacts also provided - no response 04/12/2025 Email from EH to WPL re grit and lighting - no response received Letter from EH to WPL re PN/2025/01 approaching end date, possibility of further enforcement and arrangements for festive break (sent to 04/12/2025 registered address, home address and site address) - no response Email from EH to WPL re EAN and emergency arrangements put in place for the PKC festive close down given lack of communication - no 18/12/2025 response 30/01/2026 Log of call from EH to Elizabeth McGinley (second company director)
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Letter from EH to Woodside Property requesting that they come in for a meeting - date and time provided. No response received from 29/01/2026 either director and no attendance at meeting 10/02/2026 Non attendance of Woodside Property Ltd at meeting requested by PKC
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Lewis Falconer Woodside Properties Ltd Housing and Communities Strategic Lead – Elaine Ritchie 2 High Street, Perth, PH1 5PH Tel 01738 475000 www.pkc.gov.uk Contact Heather McNab-Jooste Tel 01738 476476 Email Hsmcnabjooste@pkc.gov.uk Our ref SB/HM Your ref Date 11 December 2024 Dear Mr Falconer Burnbank Park, Blairgowrie, PH10 6QS As you have failed to be contactable to both the residents at Burbank Park and officers at Perth and Kinross Council Environmental Services, who issued your site licence, we must now consider what legal action can be taken against you for failing in your duties as Owner and Site Licence holder of Burnbank Park Residential Park. You are reminded that Local Authorities may revoke a licence on the grounds that the Owner is found to fail the fit and proper criteria. As licence holder it is your responsibility to ensure you are contactable for residents at the park. Members of the resident’s association have raised concerns with you about uncharged electrical bills, amongst other things, of which you have failed to respond to on numerous occasions. This is an unacceptable way to run a residential park where there are vulnerable and elderly occupiers who have real concerns that are not being addressed. We have also been made aware that a resident’s sale of their park home fell through due to their solicitor not being able to contact you. We are aware is has been well over 12 months since residents have received an electric bill. This is causing anxiety and worry for the most part not to mention the danger to the occupiers if the electric supply is cut off due to your poor management of the site. As site owner you are directly responsible for ensuring the running of this park, and should be ensuing that you respond to residents in a timely manner and communicate with them regarding any ongoing issues and when you would foresee these issues to be rectified. Delayed Office Opening for Employee Training This office will be closed from 8.45 am - 11.00 am on the first Thursday of each month.
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I would advise you to rectify the issue of the unpaid bills along with the other issues highlighted to you which include the requirement to deliver grit to the site to ensure safe passage around site for occupiers. Your sincerely Heather McNab-Jooste Environmental Health Technician
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Mr Lewis Falconer Woodside Properties LTD Housing and Communities Strategic Lead – Elaine Ritchie 2 High Street, Perth, PH1 5PH Tel 01738 475000 www.pkc.gov.uk Contact Heather McNab-Jooste Tel Email Our ref HMJ/LD Your ref Date 13 February 2025 Dear Mr Falconer Caravan Sites and Control of Development Act 1960 (as amended The Licensing of Relevant Permanent Sites (Scotland) Regulations 2016 Burnbank Residential Park, absence of management/outstanding concerns While I understand that you have made efforts to comply with some elements of the Standard Conditions of the Residential Mobile Homes Site Licence, there are still valid and pressing concerns regarding the infrequency of response to residents who are contacting you with issues about the park. The Environmental Health Team continues to receive a disproportionately high level of correspondence from the Residents Association (RA due to your lack of presence/communication at the park and this adverse impact on Council resources cannot be sustained. Section 20 of the Standard Conditions of the Residential site licence states the following: 20. The Licence Holder (i) The site manager must be contactable 24 hours per day and details available as per condition 15 (i)(c) This condition is to ensure that if there is an emergency on site, that residents or emergency services can get hold of you or an appropriately appointed person should they require. You will be aware there are several vulnerable residents at the park. As you have not provided information to this Service regarding any other manager/contactable member of staff, then this responsibility falls to you and currently you are breaching this condition. It was discussed previously the powers Perth and Kinross Council have in relation to the requirements of the above Regulations where we believe the owner is failing to meet the conditions of the site licence, an avenue I’m sure you would prefer to avoid but please keep this in mind when considering your behaviour as park owner. We are currently in dialogue with legal colleagues in this regard. Delayed Office Opening for Employee Training This office will be closed from 8.45 am - 11.00 am on the first Thursday of each month.
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This Service has been asked to contact you with an aim to organising a meeting with the resident’s association (RA) and yourself to establish a better way of making contact when needed and to address any outstanding issues they are having. It is my understanding that they have not yet been given their statement for electricity use and this is now approaching two years since they have paid a bill. You will agree that is not an acceptable way to conduct business and there is a very real concern that the park may be cut off from their electrical supply. The RA are offering to assist with billing, I would urge you to consider this. I would reiterate our previous discussion regarding the demographic of residents on site in terms of their age and vulnerability. The issues on site are causing unnecessary stress and anxiety to many residents therefore a resolution to implement effective management and address the outstanding issues requires immediate attention. If you would prefer, I can arrange to attend a meeting with you and the residents, if we can organise a time that suits all, I believe this small gesture would go a distance to help this situation of unrest at the park. Could you please make contact with me no later than 21 February 2025 to discuss. You can contact me by email on or by telephoning Yours sincerely Heather McNab-Jooste Environmental Health Technician
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Archived: 25 May 2026 16:35:50 From: Heather McNab-Jooste To: Lewis Falconer Subject: Septic tank pollution risk- Burnbank Park Importance: Normal Sensitivity: None Mr Falconer, This situation is becoming unmanageable for PKC EH colleagues as we are being inundated by emails from the RA and you have not yet organised for the septic tank at Burnbank Park to be repaired. SEPA are now involved as you are potentially allowing a pollution incident to occur. This not only breaches site licence conditions but also the CAR regulations that your septic tank is regulated under. SEPA can fine owners found to be polluting the environment. I believe I have offered enough support and assistance with the running of your park and time again you make promises which do not happen, more notably the discussion about having on-site management as you are unable to fulfil your duties as site manager/owner. Considering the seriousness of this situation and your lack of action following the recently applied Improvement Notice, I will be discussing with our legal team next steps for Burnbank Park as this situation cannot continue on this path. Please note that ALL evidence gathered regarding your lack of communication to both PKC and the residents at the park, not providing contact to PKC or evidence concerning your Improvement Notice, and now a second breach of license condition, will all be taken into consideration to build this case. Additionally, I must make you aware that SEPA are also contacted on behalf of PKC to comment on a person’s ability to be Fit and Proper to hold licence for a site, where there is a septic system in place. Kind regards Heather McNab-Jooste Environmental Health Technician Housing and Communities Perth & Kinross Council Pullar House 35 Kinnoull St PERTH PH1 5GD Email: hsmcnabjooste@pkc.gov.uk
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30 January 2026 Log of call to Ms Elizabeth McGinley As agreed in a phone call to E McGinley @ 3.40pm on 29 January 2026, KS and LJA contacted E McGinley by phone at 11am on 30 January 2026. Calls made from both LJA and KS phones – neither call was answered. Messages left requesting E McGinley gets back in touch. No contact from E McGinley.
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Housing and Communities Strategic Lead – Elaine Ritchie 2 High Street, Perth, PH1 5PH Tel 01738 475000 www.pkc.gov.uk Contact Environmental Health Tel 01738 476476 Email EH@pkc.gov.uk Our ref LJ/LI Your ref Date 2 February 2026 Dear Mr L Falconer & Ms E McGinley Licenced Site: Burnbank Park, Carsie, Blairgowrie, PH10 6QS Legislation: The Caravan Sites and Control of Development Act 1960 (as amended) I am writing to you, Woodside Property Ltd, as the site licence holder of the above residential mobile home park. There is currently a significant amount of time and resource being required from Perth and Kinross Council in undertaking the licensee duties at the above site as Woodside Property Ltd are failing to manage the needs of the site and residents. This cannot continue indefinitely. Penalty Notice PN/2025/01, which was served in relation to a failure to comply with Condition 20 of your licence, requiring the site manager to be contactable 24 hours a day, ended on 23rd January 2026. Prior to this, three Improvement Notices, IN/2025/01, IN/2025/02 and IN/2025/03, were served for the same reason. Despite this action there has been no improvement in the situation at the site. In addition, in December 2025 Emergency Action Notice EAN/1/25 was served in relation to a failure to provide grit for pedestrian routes on site and a failure to provide adequate lighting to allow for safe movement on site in the hours of darkness. Given the continued non-compliance with Condition 20(i), we are now looking at the next steps with regards enforcement. Options being considered include a further penalty notice, which will again reduce your income from the site for a set period and revocation of the licence. Revocation of the licence is an extremely serious step but is now being considered due to the persistent failure to address the breaches of licence condition 20(i). As part of this process directors of Woodside Property Ltd may be asked to attend Licencing Committee. Delayed Office Opening for Employee Training This office will be closed from 8.45 am - 11.00 am on the first Thursday of each month.
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Given the seriousness of the current situation, it is now imperative that Woodside Property Ltd contact the Environmental Health team to discuss the way forward. To this end we have arranged a meeting to be held at Pullar House, Kinnoull Street, Perth at 2pm on 10 February 2026. A meeting invite has been emailed to the Burnbank Park email address. Attendance by both Lewis Falconer and Elizabeth McGinley as directors of Woodside Property Ltd is required. Should the time of the meeting be unsuitable please call the number above and we will rearrange. Yours sincerely Louise Jardine Environmental Health Officer