Appendix 2 - Feedback from Tenants Rent Survey
Perth and Kinross Council · 24 January 2024
Back to Housing and Social Wellbeing Committee — 24 January 2024 and its agenda
Text extracted from the council's PDF. Layout and reading order may differ from the original.
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Appendix 2 Feedback from Tenants Rent Survey Question 1 - Improving our response to repairs in your home With 4 being the most important and 1 the least important, please rank each of these statements from 1-4. Complete the repairs on the first visit wherever possible • 1 – 9% • 2 – 6% • 3 – 19% • 4 – 63% • Not Answered – 3% Reduce the time it takes to start and complete a repair • 1 – 7% • 2 – 9% • 3 – 25% • 4 – 55% • Not Answered – 4% Improve the quality of the repair and the quality of materials used • 1 – 6% • 2 – 12% • 3 – 24% • 4 – 53% • Not Answered – 5% Improve how we respond to issues regarding damp and condensation • 1 – 8% • 2 – 11% • 3 – 19% • 4 – 55% • Not Answered – 7% Improve how we communicate with you regarding repair works in your home • 1 – 9% • 2 – 14% • 3 – 21% • 4 – 49% • Not Answered – 7%
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Question 2 - Improving the quality of your home Improve soundproofing within your home • 1 – 13% • 2 – 17% • 3 – 19% • 4 – 45% • Not Answered – 6% Improve the inside of your home (eg kitchen, bathroom, internal doors, skirting) • 1 – 9% • 2 – 12% • 3 – 22% • 4 – 52% • Not Answered – 5% Improve the outside of your home (eg painting, roof/gutter cleaning) • 1 – 7% • 2 – 13% • 3 – 26% • 4 – 50% • Not Answered – 4% Make your home more energy efficient • 1 – 8% • 2 – 10% • 3 – 20% • 4 – 58% • Not Answered – 4% Improve the communal areas (close painting/bin storage and drying areas) • 1 – 20% • 2 – 15% • 3 – 24% • 4 – 31% • Not Answered – 10%
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Question 3 - Improving your neighbourhood and the place where you live Improve how we respond to anti-social behavior concerns and issues • 1 – 9% • 2 – 11% • 3 – 21% • 4 – 53% • Not Answered – 6% Improve the appearance of your neighbourhood (fences/boundary walls and paths) • 1 – 8% • 2 – 13% • 3 – 23% • 4 – 51% • Not Answered – 5% Increase the opportunities to make your neighbourhood feel safer through improved stair lighting and lighting in entrance ways • 1 – 14% • 2 – 15% • 3 – 22% • 4 – 41% • Not Answered – 8%
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Question 4 – Improving the support we provide to help you in your home, and also to keep your home Improve how we offer support to tenants in their home and to keep a home • 1 – 9% • 2 – 16% • 3 – 25% • 4 – 44% • Not Answered – 6% Provide more help regarding financial advice and assistance • 1 – 10% • 2 – 19% • 3 – 31% • 4 – 33% • Not Answered – 7% Increase the opportunities to use SMART technology in homes to help with support needs, how to better manage heating your home, and to support you to be more energy efficient • 1 – 12% • 2 – 15% • 3 – 24% • 4 – 43% • Not Answered – 6% Question 5 - Improving the options to get you more involved in the decisions we make about the Housing Service • 1 – 12% • 2 – 22% • 3 – 33% • 4 – 25% • Not Answered – 8%