Appendix 2
Perth and Kinross Council · 25 January 2023
Back to Housing and Social Wellbeing Committee — 25 January 2023 and its agenda
Text extracted from the council's PDF. Layout and reading order may differ from the original.
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Appendix 2 Feedback from Tenants Rent Survey Question 1 - Improving your repairs service With 4 being the most important and 1 the least important, please rank each of these statements from 1-4. Complete the repairs on the first visit wherever possible • 1 – 7% • 2 – 7% • 3 – 18% • 4 – 63% • Not Answered – 5% Reduce the time it takes to start and complete a repair • 1 – 9% • 2 – 10% • 3 – 21% • 4 – 55% • Not Answered – 5% Improve the quality of the repair and the quality of materials used • 1 – 9% • 2 – 9% • 3 – 20% • 4 – 57% • Not Answered – 5% Make it easier to report a repair • 1 – 15% • 2 – 10% • 3 – 15% • 4 – 55% • Not Answered – 5% Question 2 - Improving the quality of your home Quality of home - Improving the inside of your home (eg kitchen/bathroom/internal doors/skirtings) • 1 – 10% • 2 – 11% • 3 – 17% • 4 – 56% • Not Answered – 6%
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Quality of home - Improving the exterior of your home (eg painting, roof/gutter cleaning) • 1 – 11% • 2 – 13% • 3 – 22% • 4 – 50% • Not Answered – 4% Quality of home - Making my home more energy efficient • 1 – 9% • 2 – 8% • 3 – 15% • 4 – 61% • Not Answered – 7% Quality of home - Improving the way we deal with dampness and condensation • 1 – 10% • 2 – 9% • 3 – 15% • 4 – 57% • Not Answered – 9% Quality of home - Improving soundproofing and insulation in your home • 1 – 13% • 2 – 8% • 3 – 19% • 4 – 55% • Not Answered – 5% Question 3 - Improving your neighbourhood as a place to live Improving neighbourhoods - Improving communal areas internally and externally (eg close painting, bin storage or drying areas) • 1 – 21% • 2 – 15% • 3 – 24% • 4 – 34% • Not Answered – 8%
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Improving neighbourhoods - Additional resources to respond quickly and to tackle anti-social behavior where it arises • 1 – 12% • 2 – 13% • 3 – 18% • 4 – 50% • Not Answered – 8% Improving neighbourhoods - Improving the landscape and maintenance of the neighbourhood (such as fences/boundary walls) • 1 – 10% • 2 – 15% • 3 – 27% • 4 – 43% • Not Answered – 5% Improving neighbourhoods - Increase the opportunities for community safety improvements in relation to for example lighting in entrance ways • 1 – 15% • 2 – 15% • 3 – 23% • 4 – 40% • Not Answered – 7% Question 4 - Information for tenants and participation Information and participation - Increasing the availability of the advice and assistance in relation to increases in the cost of living, and accessing practical and financial support • 1 – 11% • 2 – 14% • 3 – 28% • 4 – 40% • Not Answered – 7% Information and participation - Increase the opportunities for you to participate and have your say in the decisions we make (including for example digital inclusion) • 1 – 11% • 2 – 22% • 3 – 33% • 4 – 26% • Not Answered – 8%
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Information and participation - Improving communication across the Service (eg repairs, complaints) • 1 – 9% • 2 – 10% • 3 – 24% • 4 – 51% • Not Answered – 6% Information and participation - Providing more support to tenants to help them keep their home • 1 – 10% • 2 – 10% • 3 – 22% • 4 – 52% • Not Answered – 6%