Appendix 3 - AI Case Study
Perth and Kinross Council · 22 April 2026
Back to Finance and Resources Committee — 22 April 2026 and its agenda
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Perth & Kinross Council | Strategic AI & Automation Programme | April 2026 Appendix 3 AI tools have been used in the preparation of this document and any accompanying materials. All content has been reviewed by Chris Wright for accuracy prior to publication. Responsible AI at Scale How Perth & Kinross Council is embedding artificial intelligence across public services Over the past 12 months, Perth & Kinross Council has built one of the most comprehensive AI programmes in Scottish local government. The Strategic AI & Automation Programme covers governance, staff capability, productivity tools, and AI-assisted transcription — deployed responsibly, with full oversight and with staff at the centre of every decision. 500+ Copilot licences 2+ hrs saved per user per week 65% of staff enrolled in AI literacy All Strategic Leads engaged What we have built Microsoft 365 Copilot Copilot licences are now live across the Council. Staff are saving more than 2 hours every week — time redirected from administration to frontline service delivery. The continuation rate stands at 95%, driven by staff choosing to keep using the tool, not by mandate. AI Transcription — PKC Notes Meetings, interviews, and consultations are now automatically transcribed and summarised, allowing officers to focus on the person in front of them rather than taking notes. PKC Notes is an in-house developed solution using our Microsoft infrastructure soon to be live in Welfare Rights. AI Literacy Programme 65% of PKC staff have enrolled in AI literacy training. Enrolment was voluntary. Staff chose to participate because the programme was designed to be useful, not imposed. How we govern it Every AI tool deployed by PKC operates within a governance framework approved by the Council. The AI Register records every active use case. Data Protection Impact Assessments are completed before deployment. AI use is monitored continuously. PKC was one of the first Scottish councils to publish an AI Policy, making its governance approach transparent to staff, elected members, and the public. A national role PKC co-leads the Scottish AI Community — a peer network spanning all 32 Scottish councils. PKC's programme is shaping how AI is adopted responsibly across Scottish local government, positioning the Council as a national sector leader. What comes next – Expand AI transcription into further services across the Council – Continue growing Copilot adoption as demand from services increases – Align with PKC's Transformation Programme Phase 3, in which Digital and Automation is named as a national delivery priority from June 2026 – Formalise benefits realisation tracking across all strategic areas
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Perth & Kinross Council | Strategic AI & Automation Programme | April 2026 Appendix 3 AI tools have been used in the preparation of this document and any accompanying materials. All content has been reviewed by Chris Wright for accuracy prior to publication.