Appendix 2 - Business Support Survey
Perth and Kinross Council · 26 August 2026
Back to Economy and Infrastructure Committee — 26 August 2026 and its agenda
Text extracted from the council's PDF. Layout and reading order may differ from the original.
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Page 1 Business Support in Perth and Kinross: Summary report This report was created on Monday 29 June 2026 at 08:09 and includes 25 responses. The activity ran from 18/05/2026 to 26/06/2026. Contents What is the size of your business? 3 Size of business 3 Please confirm the postcode of your main business premises. 3 Postcode 3 Select your business sector 4 Business sector 4 If you selected "other", please confirm your business sector 5 Business sector 5 How long have you been actively trading? 5 Time trading 5 What type of business support do you want or need? 5 What type of business support do you want or need? 5 Have you accessed any business support in the last 12 months? (April 2025 to March 2026) For example, Business Gateway, GrowBiz, Perth & Kinross Council, Scottish Enterprise, Skills Development Scotland, Chamber of Commerce etc. 6 Have accessed business support 6 Which organisations have you accessed support from in the last 12 months? 6 Which organisations have you accessed support from in the last 12 months? 6 If you answered 'Other' please provide more details below. 7 Other - Which organisations 7 What type of support did you receive? 7 What type of support did you receive? 7 If you answered 'Other' please provide more details below. 8 Other - What type of support did you receive? 8 How did you hear about the support you accessed? 8 How did you hear about the support 8 If you answered 'Other' please provide more details below. 8 Other - How did you hear about the support 8 How easy was it to access support overall? 9 How easy was it to access support overall? 9 Did your location make accessing support more difficult? 9 Did your location make accessing support more difficult? 9 If you answered 'Yes' please provide more details below. 9 Location access difficulty 9 Overall, how satisfied were you with the business support received? 10 Overall satisfaction with the support received 10 Would you like to expand on your response? 10 Additional response on overall satisfaction 10 Which areas of your business did the support you receive impact positively on? 10 Impact of support received 10 Overall, what was the impact on your business from the business support received? 11 Overall impact on business 11 Do you wish to add anything additional to your response? We welcome all feedback. 11 Do you wish to add anything further to your satisfaction or impact levels of the business support received? 11 How well did the support meet the needs of your business? 11 How well did the support meet the needs of your business? 11 If you have any comments about how well the support met your needs, please leave them below. 12 comments about how well the support met your needs, 12 Overall, how satisfied were you with the support received? 12 how satisfied were you with the support received 12 Which areas of your business did the support positively impact? 13 Which areas of your business did the support positively impact 13
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Page 2 If you answered 'Other' please provide more details below. 13 Other - Which areas of your business did the support positively impact 13 What was the overall impact of the support? 14 What was the overall impact of the support? 14 What types of support would be most valuable to your business over the next 12 to 24 months? 15 What types of support would be most valuable to your business over the next 12 to 24 months? 15 If you answered 'Other' please provide more details below. 16 Other - What types of support would be most valuable to your business over the next 12 to 24 months? 16 How would you prefer to access business support? 16 How would you prefer to access business support? 16 If you answered 'Other' please provide more details below. 17 Pther - How would you prefer to access business support? 17 How clear is the current business support landscape overall? 17 How clear is the current business support landscape overall? 17 Would you use business support services again in future? 17 Would you use business support services again in future? 17 If you have any comments please provide more details below. 18 Other - looking ahead 18 Have you accessed support from Business Gateway in the last 12 months? 18 Have you accessed support from Business Gateway in the last 12 months? 18 How valuable was the support provided by Business Gateway? 18 How valuable was the support provided by Business Gateway? 18 If you have any comments about the support provided by Business Gateway you can leave them below. 18 If you have any comments about the support provided by Business Gateway you can leave them below. 18 Have you accessed support from GrowBiz in the last 12 months? 19 Have you accessed support from Growbiz in the last 12 months? 19 How valuable was the support provided by Growbiz? 19 How valuable was the support provided by Business Gateway? 19 If you have any comments about the support provided by Growbiz you can leave them below. 19 If you have any comments about the support provided by Business Gateway you can leave them below. 19 Did your business need support during this period? 19 Did your business need support during this period? 19 What were the main reasons you did not access support? 20 What were the main reasons you did not access support? 20 If you answered 'Other' please provide more details below. 21 No support - other 21 What type of support would have been most useful to your business? 22 What type of support would have been most useful to your business? 22 If you answered 'Other' please provide more details below. 23 Other - What type of support would have been most useful to your business? 23 Would you like to provide any additional comments? 23 Would you like to provide any additional comments? 23 If you have not accessed business support, or were unable to access it, what were the main reasons? 24 Why they didn't access business support 24 Would you like to add any additional information? 24 Would you like to add any additional information? 24 Would you like to sign-up to our mailing list? If so, please leave your details below. 25 Company name 25 Email address 25
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Page 3 What is the size of your business? Size of business Micro (0 to 9 employees) Small (10 to 49 employees) Medium (50 to 249 employees) Large (250+ employees) Not Answered 0 21 Option Total Percent Micro (0 to 9 employees) 21 84.00% Small (10 to 49 employees) 2 8.00% Medium (50 to 249 employees) 2 8.00% Large (250+ employees) 0 0.00% Not Answered 0 0.00% Please confirm the postcode of your main business premises. Postcode There were 25 responses to this part of the question.
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Page 4 Select your business sector Business sector Electricity, gas, renewable energy and air conditioning supply Real estate Wholesale and/or retail trade (including repair of motor vehicles) Human health and social work Construction Manufacturing including food Public administration and/or defence including social security Administrative and support services Education Agriculture, forestry and fishing Water supply, sewerage and waste management Tourism accommodation and food service activities Financial and insurance activities Professional, scientific and technical activities Transportation and storage Recreation, entertainment, culture and the arts Information and communication Mining and quarrying Other Not Answered 0 6
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Page 5 Option Total Percent Electricity, gas, renewable energy and air conditioning supply 0 0.00% Real estate 0 0.00% Wholesale and/or retail trade (including repair of motor vehicles) 4 16.00% Human health and social work 3 12.00% Construction 0 0.00% Manufacturing including food 1 4.00% Public administration and/or defence including social security 0 0.00% Administrative and support services 1 4.00% Education 0 0.00% Agriculture, forestry and fishing 1 4.00% Water supply, sewerage and waste management 0 0.00% Tourism accommodation and food service activities 5 20.00% Financial and insurance activities 2 8.00% Professional, scientific and technical activities 2 8.00% Transportation and storage 0 0.00% Recreation, entertainment, culture and the arts 0 0.00% Information and communication 0 0.00% Mining and quarrying 0 0.00% Other 6 24.00% Not Answered 0 0.00% If you selected "other", please confirm your business sector Business sector There were 6 responses to this part of the question. How long have you been actively trading? Time trading Under 1 year 1 to 3 years 4 to 10 years 10 years and over Not Answered 0 10 Option Total Percent Under 1 year 1 4.00% 1 to 3 years 5 20.00% 4 to 10 years 10 40.00% 10 years and over 9 36.00% Not Answered 0 0.00% What type of business support do you want or need? What type of business support do you want or need? There were 25 responses to this part of the question.
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Page 6 Have you accessed any business support in the last 12 months? (April 2025 to March 2026) For example, Business Gateway, GrowBiz, Perth & Kinross Council, Scottish Enterprise, Skills Development Scotland, Chamber of Commerce etc. Have accessed business support Yes No Not Answered 0 16 Option Total Percent Yes 16 64.00% No 9 36.00% Not Answered 0 0.00% Which organisations have you accessed support from in the last 12 months? Which organisations have you accessed support from in the last 12 months? Business Gateway GrowBiz Perth & Kinross Council – Business Growth Team Perth & Kinross Council – Skills & Employability Team Developing the Young Workforce Tay Cities Federation of Small Businesses Perthshire Chamber of Commerce Supplier Development Programme Scottish Enterprise Skills Development Scotland VisitScotland Other Not Answered 0 10
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Page 7 Option Total Percent Business Gateway 8 32.00% GrowBiz 10 40.00% Perth & Kinross Council – Business Growth Team 0 0.00% Perth & Kinross Council – Skills & Employability Team 1 4.00% Developing the Young Workforce Tay Cities 0 0.00% Federation of Small Businesses 2 8.00% Perthshire Chamber of Commerce 0 0.00% Supplier Development Programme 1 4.00% Scottish Enterprise 0 0.00% Skills Development Scotland 0 0.00% VisitScotland 0 0.00% Other 1 4.00% Not Answered 9 36.00% If you answered 'Other' please provide more details below. Other - Which organisations There was 1 response to this part of the question. What type of support did you receive? What type of support did you receive? Start-up support Business growth support Specialist/expert advice Mentoring/coaching Workshops/training Networking/events Digital support Funding advice Accelerator programme Procurement/tendering support Skills/workforce support Other Not Answered 0 9
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Page 8 Option Total Percent Start-up support 2 8.00% Business growth support 6 24.00% Specialist/expert advice 4 16.00% Mentoring/coaching 2 8.00% Workshops/training 9 36.00% Networking/events 7 28.00% Digital support 2 8.00% Funding advice 3 12.00% Accelerator programme 0 0.00% Procurement/tendering support 0 0.00% Skills/workforce support 2 8.00% Other 3 12.00% Not Answered 9 36.00% If you answered 'Other' please provide more details below. Other - What type of support did you receive? There were 3 responses to this part of the question. How did you hear about the support you accessed? How did you hear about the support Online / social media Word of mouth Event or workshop Through another organisation Existing relationship/contact Other Not Answered 0 9 Option Total Percent Online / social media 5 20.00% Word of mouth 4 16.00% Event or workshop 2 8.00% Through another organisation 0 0.00% Existing relationship/contact 8 32.00% Other 1 4.00% Not Answered 9 36.00% If you answered 'Other' please provide more details below. Other - How did you hear about the support There was 1 response to this part of the question.
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Page 9 How easy was it to access support overall? How easy was it to access support overall? Very easy Easy Neither easy nor difficult Difficult Very difficult Not Answered 0 9 Option Total Percent Very easy 9 36.00% Easy 2 8.00% Neither easy nor difficult 2 8.00% Difficult 1 4.00% Very difficult 2 8.00% Not Answered 9 36.00% Did your location make accessing support more difficult? Did your location make accessing support more difficult? Yes No Not Answered 0 15 Option Total Percent Yes 1 4.00% No 15 60.00% Not Answered 9 36.00% If you answered 'Yes' please provide more details below. Location access difficulty There was 1 response to this part of the question.
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Page 10 Overall, how satisfied were you with the business support received? Overall satisfaction with the support received Very satisfied Satisfied Neither satisfied or unsatisfied Unsatisfied Very unsatisfied Not Answered 0 9 Option Total Percent Very satisfied 9 36.00% Satisfied 2 8.00% Neither satisfied or unsatisfied 3 12.00% Unsatisfied 0 0.00% Very unsatisfied 2 8.00% Not Answered 9 36.00% Would you like to expand on your response? Additional response on overall satisfaction There were 8 responses to this part of the question. Which areas of your business did the support you receive impact positively on? Impact of support received Improved finances Access to new markets and customers Investment in equipment or technology Improved skills or confidence Jobs created or sustained No impact Not Answered 0 9
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Page 11 Option Total Percent Improved finances 2 8.00% Access to new markets and customers 3 12.00% Investment in equipment or technology 1 4.00% Improved skills or confidence 9 36.00% Jobs created or sustained 1 4.00% No impact 4 16.00% Not Answered 9 36.00% Overall, what was the impact on your business from the business support received? Overall impact on business Major impact Significant impact Moderate impact Minor impact No impact Not Answered 0 9 Option Total Percent Major impact 1 4.00% Significant impact 3 12.00% Moderate impact 5 20.00% Minor impact 3 12.00% No impact 4 16.00% Not Answered 9 36.00% Do you wish to add anything additional to your response? We welcome all feedback. Do you wish to add anything further to your satisfaction or impact levels of the business support received? There were 4 responses to this part of the question. How well did the support meet the needs of your business? How well did the support meet the needs of your business? Fully met needs Mostly met needs Partly met needs Met needs slightly Did not meet needs at all Not Answered 0 9
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Page 12 Option Total Percent Fully met needs 6 24.00% Mostly met needs 1 4.00% Partly met needs 4 16.00% Met needs slightly 3 12.00% Did not meet needs at all 2 8.00% Not Answered 9 36.00% If you have any comments about how well the support met your needs, please leave them below. comments about how well the support met your needs, There were 4 responses to this part of the question. Overall, how satisfied were you with the support received? how satisfied were you with the support received Very satisfied Satisfied Neither satisfied nor dissatisfied Unsatisfied Very unsatisfied Not Answered 0 9
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Page 13 Option Total Percent Very satisfied 7 28.00% Satisfied 4 16.00% Neither satisfied nor dissatisfied 3 12.00% Unsatisfied 0 0.00% Very unsatisfied 2 8.00% Not Answered 9 36.00% Which areas of your business did the support positively impact? Which areas of your business did the support positively impact Financial performance Access to new markets/customers Investment in equipment or technology Improved skills or confidence Jobs created or sustained Business resilience Innovation/new products/services No noticeable impact Other Not Answered 0 9 Option Total Percent Financial performance 2 8.00% Access to new markets/customers 2 8.00% Investment in equipment or technology 0 0.00% Improved skills or confidence 6 24.00% Jobs created or sustained 1 4.00% Business resilience 2 8.00% Innovation/new products/services 0 0.00% No noticeable impact 5 20.00% Other 2 8.00% Not Answered 9 36.00% If you answered 'Other' please provide more details below. Other - Which areas of your business did the support positively impact There were 2 responses to this part of the question.
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Page 14 What was the overall impact of the support? What was the overall impact of the support? Major impact Significant impact Moderate impact Minor impact No impact Not Answered 0 9
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Page 15 Option Total Percent Major impact 1 4.00% Significant impact 3 12.00% Moderate impact 6 24.00% Minor impact 3 12.00% No impact 3 12.00% Not Answered 9 36.00% What types of support would be most valuable to your business over the next 12 to 24 months? What types of support would be most valuable to your business over the next 12 to 24 months? Access to funding/grants Recruiting staff Workforce skills/training Digital support Marketing/social media Exporting/international trade Net Zero/sustainability Premises/property support Start-up support Business growth/scaling Innovation/product development Tourism support Networking opportunities Procurement/tendering Leadership/management development Financial/business planning Mentoring/coaching Peer support/networking Other Not Answered 0 12
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Page 16 Option Total Percent Access to funding/grants 12 48.00% Recruiting staff 1 4.00% Workforce skills/training 2 8.00% Digital support 5 20.00% Marketing/social media 5 20.00% Exporting/international trade 1 4.00% Net Zero/sustainability 5 20.00% Premises/property support 5 20.00% Start-up support 1 4.00% Business growth/scaling 9 36.00% Innovation/product development 0 0.00% Tourism support 0 0.00% Networking opportunities 8 32.00% Procurement/tendering 3 12.00% Leadership/management development 4 16.00% Financial/business planning 6 24.00% Mentoring/coaching 5 20.00% Peer support/networking 6 24.00% Other 2 8.00% Not Answered 9 36.00% If you answered 'Other' please provide more details below. Other - What types of support would be most valuable to your business over the next 12 to 24 months? There were 2 responses to this part of the question. How would you prefer to access business support? How would you prefer to access business support? In-person locally Online Hybrid mix of online and in-person One-to-one adviser support Workshops/events Peer networking opportunities No preference Other Not Answered 0 11
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Page 17 Option Total Percent In-person locally 8 32.00% Online 4 16.00% Hybrid mix of online and in-person 11 44.00% One-to-one adviser support 9 36.00% Workshops/events 7 28.00% Peer networking opportunities 7 28.00% No preference 2 8.00% Other 0 0.00% Not Answered 9 36.00% If you answered 'Other' please provide more details below. Pther - How would you prefer to access business support? There was 1 response to this part of the question. How clear is the current business support landscape overall? How clear is the current business support landscape overall? Very clear Mostly clear Neither clear nor unclear Confusing Very confusing Not Answered 0 9 Option Total Percent Very clear 1 4.00% Mostly clear 6 24.00% Neither clear nor unclear 3 12.00% Confusing 5 20.00% Very confusing 1 4.00% Not Answered 9 36.00% Would you use business support services again in future? Would you use business support services again in future? Yes No Unsure Not Answered 0 13
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Page 18 Option Total Percent Yes 13 52.00% No 0 0.00% Unsure 3 12.00% Not Answered 9 36.00% If you have any comments please provide more details below. Other - looking ahead There were 2 responses to this part of the question. Have you accessed support from Business Gateway in the last 12 months? Have you accessed support from Business Gateway in the last 12 months? Yes No Not Answered 0 9 Option Total Percent Yes 7 28.00% No 9 36.00% Not Answered 9 36.00% How valuable was the support provided by Business Gateway? How valuable was the support provided by Business Gateway? Very valuable Valuable Neutral Limited value No value Not Answered 0 18 Option Total Percent Very valuable 1 4.00% Valuable 3 12.00% Neutral 2 8.00% Limited value 0 0.00% No value 1 4.00% Not Answered 18 72.00% If you have any comments about the support provided by Business Gateway you can leave them below. If you have any comments about the support provided by Business Gateway you can leave them below. There were 2 responses to this part of the question.
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Page 19 Have you accessed support from GrowBiz in the last 12 months? Have you accessed support from Growbiz in the last 12 months? Yes No Not Answered 0 10 Option Total Percent Yes 10 40.00% No 6 24.00% Not Answered 9 36.00% How valuable was the support provided by Growbiz? How valuable was the support provided by Business Gateway? Very valuable Valuable Neutral Limited value No value Not Answered 0 15 Option Total Percent Very valuable 7 28.00% Valuable 1 4.00% Neutral 2 8.00% Limited value 0 0.00% No value 0 0.00% Not Answered 15 60.00% If you have any comments about the support provided by Growbiz you can leave them below. If you have any comments about the support provided by Business Gateway you can leave them below. There were 5 responses to this part of the question. Did your business need support during this period? Did your business need support during this period? Yes No Unsure Not Answered 0 15
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Page 20 Option Total Percent Yes 8 32.00% No 0 0.00% Unsure 2 8.00% Not Answered 15 60.00% What were the main reasons you did not access support? What were the main reasons you did not access support? I was not aware of the support available I was unsure what support was right for my business I did not know how to access support The process felt too complicated or time-consuming I did not meet the eligibility criteria Support was not available when I needed it The support did not feel relevant to my business needs I prefer to manage things independently I had a poor experience previously My location made it difficult to access support Time pressures / too busy to engage Other Not Answered 0 17
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Page 21 Option Total Percent I was not aware of the support available 4 16.00% I was unsure what support was right for my business 3 12.00% I did not know how to access support 1 4.00% The process felt too complicated or time-consuming 0 0.00% I did not meet the eligibility criteria 0 0.00% Support was not available when I needed it 1 4.00% The support did not feel relevant to my business needs 0 0.00% I prefer to manage things independently 0 0.00% I had a poor experience previously 1 4.00% My location made it difficult to access support 0 0.00% Time pressures / too busy to engage 2 8.00% Other 2 8.00% Not Answered 17 68.00% If you answered 'Other' please provide more details below. No support - other There were 2 responses to this part of the question.
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Page 22 What type of support would have been most useful to your business? What type of support would have been most useful to your business? Access to funding/grants Recruiting staff Workforce skills/training Digital support Marketing/social media Exporting/international trade Net Zero/sustainability Premises/property support Start-up support Business growth/scaling Innovation/product development Tourism support Networking opportunities Procurement/tendering Leadership/management development Financial/business planning Mentoring/coaching Peer support/networking Other Not Answered 0 16
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Page 23 Option Total Percent Access to funding/grants 6 24.00% Recruiting staff 3 12.00% Workforce skills/training 3 12.00% Digital support 4 16.00% Marketing/social media 5 20.00% Exporting/international trade 0 0.00% Net Zero/sustainability 1 4.00% Premises/property support 2 8.00% Start-up support 0 0.00% Business growth/scaling 2 8.00% Innovation/product development 0 0.00% Tourism support 5 20.00% Networking opportunities 1 4.00% Procurement/tendering 0 0.00% Leadership/management development 1 4.00% Financial/business planning 2 8.00% Mentoring/coaching 1 4.00% Peer support/networking 1 4.00% Other 0 0.00% Not Answered 16 64.00% If you answered 'Other' please provide more details below. Other - What type of support would have been most useful to your business? There were 0 responses to this part of the question. Would you like to provide any additional comments? Would you like to provide any additional comments? There were 2 responses to this part of the question.
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Page 24 If you have not accessed business support, or were unable to access it, what were the main reasons? Why they didn't access business support I was not aware of the support available I was unsure what support was right for my business I did not know how to access support The process felt too complicated or time-consuming I did not meet the eligibility criteria Support was not available at the time I needed it The support did not feel relevant to my business needs I prefer to manage things independently I have had a poor experience previously My location made it difficult to access support Time pressures and too busy to engage Other Not Answered 0 16 Option Total Percent I was not aware of the support available 3 12.00% I was unsure what support was right for my business 2 8.00% I did not know how to access support 2 8.00% The process felt too complicated or time-consuming 1 4.00% I did not meet the eligibility criteria 0 0.00% Support was not available at the time I needed it 1 4.00% The support did not feel relevant to my business needs 1 4.00% I prefer to manage things independently 0 0.00% I have had a poor experience previously 0 0.00% My location made it difficult to access support 0 0.00% Time pressures and too busy to engage 2 8.00% Other 1 4.00% Not Answered 16 64.00% Would you like to add any additional information? Would you like to add any additional information? There were 3 responses to this part of the question.
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Page 25 Would you like to sign-up to our mailing list? If so, please leave your details below. Company name There were 15 responses to this part of the question. Email address There were 15 responses to this part of the question.