Item 12 - Our Health Together
North Lanarkshire Council · 17 May 2023
Back to Health and Social Care Integration Joint Board — 17 May 2023 and its agenda
Text extracted from the council's PDF. Layout and reading order may differ from the original.
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1 REPORT Item No: 12 SUBJECT: Our Health Together TO: IJB Lead Officer for Report: Ross McGuffie, Chief Officer North HSCP Author(s) of Report Stacey Anderson, Support Services, Project Manager DATE: 17 May 2023 1. PURPOSE OF REPORT This paper is coming to the IJB for: For approval ☐ For endorsement ☐ To note ☒ 2. ROUTE TO THE BOARD This paper has been: Prepared By: ☐ Reviewed By: The Planning, Performance and Resource Committee ☒ Endorsed By: ☐
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2 3. RECOMMENDATIONS It is recommended that the IJB note the content of the report. 4. VARIATIONS TO DIRECTIONS? 5. BACKGROUND/SUMMARY OF KEY ISSUES 5.1 Our Health Together - Living Our Best Lives in Lanarkshire 5.1.1 The engagement to inform NHS Lanarkshire’s new healthcare strategy ‘Our Health Together’ launched on 21st April and gives our communities and those who work in the service the chance to shape how we deliver healthcare for future generations. 5.1.2 The aim is to deliver a wide-ranging stakeholder engagement programme involving patients, unpaid carers, our staff and local communities (including children and young people), working together to inform the development of our new strategy ‘Our Health Together – Living Our Best Lives in Lanarkshire’. 5.1.3 Now is the time for everyone in Lanarkshire, residents and staff, to play a major role in shaping services for the future and to be involved in discussions about: Factors that affect people’s health and wellbeing; Ways in which NHS Lanarkshire can support local people to stay well; Access to NHS Lanarkshire services The role of digital developments in healthcare. 5.1.4 Advances in medicines, technology and science provide opportunities to change and modernise the way we deliver care. There are also challenges that we need to plan for now. To help treat and support those who need healthcare the most we need to maximise what we can provide within our resource. Local residents and staff need to play a vital role in shaping services that deliver modern healthcare. 5.1.5 In February the NHS Lanarkshire Planning, Performance and Resource Committee signed off the Our Health Together (OHT) Public Engagement Pack, with approval to finalise and move to engagement thereafter. Since February a number of actions have been completed by the Our Health Together team as Yes ☐ No ☒ N/A ☐
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3 detailed below which has resulted in the formal of Stakeholder Engagement Programme which took place on Friday 21st April 2023. 5.2 Our Health Together Development Actions Feb- April 2023. 5.2.1 Communications Communication plan finalised (Appendix 1 OHT Engagement Plan) OHT web page developed Animation Video and BSL video produced detailing the purpose of the engagement Social media and media campaign agreed 5.2.2 Documentation and Resources Review and update of the engagement briefing concluded ensuring compliance with plain English guidelines Graphics incorporated to make the document more engaging and accessible Development of an “in-brief” version Development of an “easy-read” version of the briefing Demographic questions incorporated Presentation developed Facilitators pack developed Staff engagement questions consulted on and finalised based on agreed themes and the community engagement plan Questionnaire (staff and community) build completed on Smart Survey platform 5.2.3 Pre Engagement Testing Consultation and testing of the briefing pack and community engagement questions Successful pre-engagement event with the NL Community Board undertaken to test the approach 5.2.4 Review and Evaluation Engagement with Healthcare Improvement Scotland – Community Engagement Directorate who have reviewed and fed back positively on the approach we are adopting Development of an Evaluation process which will allow us to review and adjust our approach as we progress Mid engagement review process agreed to review reach and feedback to date based on collated demographics Evaluation timeline agreed (quantitative evaluation to be concluded early July)
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4 5.3 The next steps. 5.3.1 Work will continue to: review feedback to further refine the Engagement Programme Plan (Appendix 1); and review staff and community responses to determine if additional targeted communications are required. 6. CONCLUSIONS 6.1 The IJB is asked to note the ongoing development and refinement of the Stakeholder Engagement programme to inform the development of our new Our Health Together strategy. The OHT Development Timeline is detailed below for information. 7. IMPLICATIONS 7.1 NATIONAL OUTCOMES Link(s) to National Health and Wellbeing Outcomes People are able to look after and improve their own health and wellbeing and live in good health for longer ☒ People, including those with disabilities or long-term conditions, or who are frail, are able to live, as far as reasonable practicable, independently and at home or in a homely setting in their community ☐ People who use Health and Social Care Services have positive experiences of those services, and have dignity respected ☒ Health and Social Care Services are centred on helping to maintain or improve the quality of life of people who use those services ☐
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5 Health and Social Care Services contribute to reducing health inequalities ☐ People who use Health and Social Care Services are safe from harm ☐ People who work in Health and Social Care Services feel engaged with the work they do and are supported to continuously improve the information, support, care and treatment they provide ☐ Resources are used effectively and efficiently in the provision of Health and Social Care Services ☒ 7.2 ASSOCIATED MEASURE(S) Progress against implementation of the final strategy will be monitored via NHS Lanarkshire’s Planning, Performance and Resources Committee. 7.3 FINANCIAL This paper has been reviewed by Finance: 7.4 RISK ASSESSMENT/RISK MANAGEMENT Relevant Risk Register Details Current Risk Level Risk Owner Corporate Risk 2062 Choose an item. Strategy Delivery Team 7.5 ENGAGEMENT & PARTICPATION Please tick the engagement and participation objectives that link(s) with this piece of work and provide further details regarding the engagement and participation that was undertaken. Objectives Further Details ☒ Involve stakeholders in the development work aimed at achieving the national outcomes ☒ Provide stakeholders with information on how to get involved ☒ Ensure a diverse range of engagement and participation and opportunities are in place to suit different needs ☒ Measure how well we involve community stakeholders in the planning, design Yes ☐ No ☐ N/A ☒
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6 and delivery of our services ☒ Provide regular feedback on how stakeholder engagement and participation is shaping and influencing service development and delivery ☒ Provide support to enable stakeholder representatives to participate meaningfully and confidently at meetings ☒ Develop participation guidelines to ensure a common understanding and set of expectations for both stakeholders and partnership staff ☒ Support engagement planning and participation in localities, taking account of other engagement activity and local plans across the Community Planning Partnership 7.6 INEQUALITIES & FAIRER SCOTLAND DUTY EQIA Completed & Fairer Scotland Impact Assessment Form Completed and attached to report: An EQIA on the communications and engagement process has been completed, with EQIAs developed/being developed for individual work stream engagement. EQIA added to website: 8. BACKGROUND PAPERS Yes ☒ No ☐ N/A ☐ Yes / Date added ☐ No ☐ N/A ☐
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7 9. APPENDICES Appendix 1 – Engagement Programme Plan CHIEF ACCOUNTABLE OFFICER (or Depute) Members seeking further information about any aspect of this report, please contact Ross McGuffie on telephone number 01698 752 591.
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8 Direction from North Lanarkshire Integration Joint Board (IJB) 1 Reference Number 2 Report Title 3 Date direction issued by IJB 4 Date from which direction takes effect 5 Direction to: 6 Does this direction supersede, revise or revoke a previous direction – if yes, include reference number(s) 7 Functions covered by direction 8 Full text of direction 9 Budget allocated by Integration Joint Board to carry out direction 10 Performance Management / Governance arrangements 11 Date direction will be reviewed
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NHS LANARKSHIRE OUR HEALTH TOGETHER Engagement Plan Updated 18.4.23 DATE ACTIVITY DETAILS WORKSTREAMS/THEMES STAKEHOLDERS STATUS Jul-Sep '23 Development of Equality Impact Assessment on the engagement process EQIA developed to inform final engagement plan and support an inclusive approach to the process Our Health Together Public, staff Complete Aug-Sep '22 Staff briefing, The Pulse Sustainability and Climate Change Strategy survey Sustainability Staff Complete 6.9.22 NHS Lanarkshire Public Reference Forum Update on Our Health Together and discussion to inform engagement plan Our Health Together Public Complete Sep '22 Online survey Public and staff survey to inform development of digital strategy Digital Public, staff Complete Sep '22 Online survey Public and staff survey to inform development of quality strategy Quality Public, staff Complete 26.19.22 Cluster Quality Leads Update with GPs in Lanarkshire Our Health Together Staff Complete 28.9.22 Planning, Policy and Resources Committee Meeting Our Health Together framework and draft engagement plan Our Health Together NHS Lanarkshire Board Complete 30.11.22 Planning, Policy and Resources Committee Meeting Update report Our Health Together NHS Lanarkshire Board Complete 25.1.23 NHSL Board Meeting Update report Our Health Together NHS Lanarkshire Board Planned 7.2.23 NHS Lanarkshire Public Reference Forum Update on Our Health Together and discussion to inform engagement plan Our Health Together Public Complete 22.2.23 Planning, Policy and Resources Committee Meeting / NHSL Board Meeting Board sign-off of framework and engagement document Our Health Together NHS Lanarkshire Board Complete 23.3.23 Our Health Together - Future Engagement with Community Boards MS Teams engagement meeting including presentation and breakout group discussion Our Health Together Members of North Lanarkshire Community Boards Complete 29.3.23 Lanarkshire Rehabilitation Strategy Steering Group MS Teams meeting including presentation and questions. Calvin attending. Our Health Together Staff, public, third sector and partners Complete 14.4.23 Area Medical Advisory Committee MS Teams meeting including presentation and questions. Calvin attending. Meeting postponed as not quorate. Our Health Together Staff Complete 21.4.23 Launch of Our Health Together community and staff engagement programme Engagement period runs from 17 April to 23 June 2023. Details of specific communications and engagement activity below. Our Health Together All Planned 21.4.23 Our Health Together public webpages New Our Health Together web section on NHSL public website https://www.nhslanarkshire.scot.nhs.uk/our-health-together/ including: engagement document; in brief engagement document; video; BSL video; EQIAs - comms/engagement; survey links; details of engagement events; email inbox: ourhealthtogether@lanarkshire.scot.nhs.uk Our Health Together All In progress 21.4.23 Full engagement document Distributed electronically to stakeholders and available on the website. Printed copies available on request. Our Health Together All In progress 21.4.23 In brief engagement document Distributed electronically to stakeholders and available on the website. Printed copies available on request. Our Health Together All In progress Appendix 1
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DATE ACTIVITY DETAILS WORKSTREAMS/THEMES STAKEHOLDERS STATUS 21.4.23 Easy read (assessible) engagement document Easy read version of document for people with learning disabilities Our Health Together All In progress 21.4.23 Online surveys Online stakeholder surveys developed and delivered with support from Snook. Separate surveys for public and staff stakeholders. Our Health Together All In progress 21.4.23 Paper survey Paper alterative for those unable to access online survey Our Health Together All In progress 21.4.23 Engagement feedback email address Our Health Together email address for stakeholder feedback and questions: ourhealthtogether@lanarkshire.scot.nhs.uk Our Health Together All In progress 21.4.23 Stakeholder electronic newsletters Reguar newsletters issued to stakeholders during the engagement process up to launch of the final strategy including: link to video; link to survey; link to documents Our Health Together All In progress 21.4.23 Media release on launch of engagement Engagement launch media release followed by reguar media releases issued to stakeholders during the engagement process up to launch of the final strategy Our Health Together All In progress 21.4.23 Engagement video Overview engagement video for use on website social media Our Health Together All In progress 21.4.23 Engagement BSL video British Sign Language engagement video for use on website and social media Our Health Together All In progress 21.4.23 Social media posts Regular social media posts to inform, update and encourage stakeholder participation Our Health Together All In progress 21.4.23 Flyers A5 flyer for use at in person engagement opportunities to encourage update of engagement survey Our Health Together All In progress 21.4.23 Posters Our Health Together All In progress 21.4.23 Pulse article on launch of engagement Engagement launch media release followed by reguar articles during the engagement process Our Health Together Staff and GPs In progress 21.4.23 All in Lanarkshire staff email on launch of engagement Engagement launch email to all NHS Lanarkshire staff and GPs Our Health Together Staff and GPs In progress TBC NHS Lanarkshire Ethnic Minority Employee Network Newsletter Article in newsletter on Our Health Together Our Health Together Staff In progress 21.4.23 Weekly email staff briefing Item on engagement launch followed by regular reminders during the engagement process Our Health Together Staff and GPs In progress 24.4.23 Disabillity Network MS Teams meeting including presentation and questions. Calvin attending. Our Health Together Staff Planned 24.4.23 GP Sub Committee MS Teams meeting including presentation and questions Our Health Together GPs Planned 26.4.23 Planning, Policy and Resources Committee Meeting Update report Our Health Together NHS Lanarkshire Board Planned 27.4.23 Area Clinical Forum 2pm - Presentation and feedback discussion with ACF Our Health Together Area Clinical Forum, staff and GPs Planned 4.5.23 Acute Site Medical Staff Association - UHM MS Teams meeting including presentation and questions Our Health Together Staff Planned 2.5.23 Public Reference Forum MS Teams meeting including presentation and questions. Single item agenda to focus on OHT discussion. Calvin attending. Our Health Together Staff and Public Planned
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DATE ACTIVITY DETAILS WORKSTREAMS/THEMES STAKEHOLDERS STATUS 10.5.23 In person - staff engagement roadshows Staff engagement roadshow at University Hospital Hairmyres Lecture Theatre (10-11am) All staff from NHS Lanarkshire and health and social care partnerships invited. Our Health Together Staff Planned 12.5.23 Mid-engagement review meeting Meeting of NHS Lanarkshire Communications and Engagement Strategy Delivery Goup (with stakeholder involvement) to review progress with engagement process Our Health Together All Planned 16.5.23 In person - staff engagement roadshows Staff engagement roadshow at University Hospital Wishaw Ronald Miller Lecture Theatre (10-11am) All staff from NHS Lanarkshire and health and social care partnerships invited. Our Health Together Staff Planned 22.5.23 snook 23.5.23 Area Partnership Forum 9.30am - Presentation and feedback discussion with APF Our Health Together Area Partnership Forum Planned 24.5.23 In person - staff engagement roadshows Staff engagement roadshow at University Hospital Monklands Lecture Theatre (10-11am) All staff from NHS Lanarkshire and health and social care partnerships invited. Our Health Together Staff Planned 9.6.23 Elected represenative briefing session MS Teams elected representative engagement session open to Lanarkshire MSPs, MPs and councillors. Presentation by Colin and Chris Our Health Together MSPs, MPs, councillors Planned 21.6.22 AHP Area Advisory Committee MS Teams meeting including presentation and questions Our Health Together Staff Planned Apr-Jun '23 Online community engagement events MS Teams meetings including presentation, questions and group discussion. Invite to be open to all stakeholders. One daytime and one evening session planned. Details to be confirmed Our Health Together All Planned Apr-Jun '23 Engagement outreach Face-to-face engagement opportunities to raise awareness of engagement, encourage completion of survey and answer questions. Locations to include hospitals, health centres, vaccination clinics Our Health Together All Planned Apr-Jun '23 Health Improvement engagement opportunities Health Improvement Team to undertake engagement with relevant groups and make use of exisiting interactions with services users to raise awareness of the engagement process and encourage completion of the survey Our Health Together All Planned Apr-Jun '23 Engagement presentation to community groups Opportunity for local groups to request engagement presentation at their meeting Our Health Together Community stakeholders Planned Apr-Jun '23 Online staff engagement event Two online staff engagement events - one aimed at North Lanarkshire and one at South Lanarkshire health and social care partnerships staff. Our Health Together Staff Planned Apr-Jun '23 Voluntary Action South Lanarkshire (VASLAN) locality network engagement events Two engagement sessions (one rural, one urban) with the VASLAN localtiy networks. Details to be confirmed. Our Health Together Voluntary Action South Lanarkshire Planned Apr-Jun '23 Voluntary Action North Lanarkshire (VANL) locality engagement events Engagement sessions with VANL localities. Details to be confirmed. Our Health Together Voluntary Action South Lanarkshire Planned 23.6.23 Close of Our Health Together community and staff engagement programme Closing date for official engagement period and survey. Our Health Together All Planned Sep '23 Stakeholder review of draft strategy Post engagement stakeholder meeting to review how feedback has informed the draft strategy document Our Health Together All Planned Nov '23 Launch of Our Health Together strategy Launch of final document following sign off and Board approval Our Health Together All Planned