Item 16 - HSCP Website Update
North Lanarkshire Council · 22 March 2023
Back to Health and Social Care Integration Joint Board — 22 March 2023 and its agenda
Text extracted from the council's PDF. Layout and reading order may differ from the original.
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1 REPORT Item No: 16 SUBJECT: Launch of the new HSCP website TO: Integration Joint Board Lead Officer for Report: Morag Dendy Head of Planning, Performance and Quality Assurance Author(s) of Report Mark Dell Communications Manager DATE: 22nd March 2023 1. PURPOSE OF REPORT This paper is coming to the IJB for: For approval For endorsement To note This paper outlines the progress made in developing a new website for Health and Social Care North Lanarkshire and celebrates the launch. 2. ROUTE TO THE BOARD This paper has been: Prepared Reviewed Endorsed By the Strategic Leadership Team of the HSCP
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2 3. RECOMMENDATIONS 3.1 The IJB is asked to: (1) Note the launch of the new website (2) Request that further reports are brough on the performance and analysis of the use. 4. VARIATIONS TO DIRECTIONS? 5. BACKGROUND/SUMMARY OF KEY ISSUES 5.1 The HSCP North Lanarkshire is fully committed to promoting and facilitating the active involvement and engagement of the public, people who use services, carers, the community, voluntary and the independent sector, wider partners, staff and potential staff across all levels of the whole health and social care partnership. 5.2 A key strand of facilitating that active involvement and engagement is a great website. 5.3 The new website was launched at the end of February 2023 which brings together months of work from a wide range of staff and partners and catches up on time lost through the pandemic. Weblink to the new website 5.4 The website is at the vanguard of sites developed by NLC in terms of architecture and layout complying fully with all current accessibility requirements. 5.5 The website is now hosted and managed fully in-house now which means that changes, updates and additions can be made instantly, reinforcing the use of the website as the best first point of contact for both staff and the public. 5.6 The site is also easy to navigate, not only does it look good as you will see from the screenshots below, but it is instinctive and reactive to the choices and clicks you make. Regular monitoring will inform the development, changing frequently asked questions into additional information available to all with a preference always to offering out the right information in the right way rather than people needing to make specific requests. Yes No N/A
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3 5.7 The website brings together key information for the HSCP including information about services, locality profiles, who’s who in the structure and links to key partners. Creating a single source of information for key strategies and policy drivers will start with the key documents required by statute but will increasing be the repository for all supporting strategic drivers across the breadth and depth of the whole HSCP. 5.8 The structure of the website is built around 4 key strands: 5.9 The homepage outlines our main aim to improve the health and wellbeing of our residents and staff and our commitment to using our resources and staff expertise of our staff to make sure our patients and service users are at the centre of all we do. 5.10 About us: including who’s who, the outcomes we seek to achieve, services provided directly, through partners and hosted service arrangements, and key links. 5.11 Find a Service: which will help people access good quality information about services and supports available, information about localities and locality profiles as well as prominently display information about job opportunities and current vacancies adding to the range of work being done to recruit and retain excellent staff.
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4 5.12 News and Events: helping people stay up to date with the latest news and events from Health & Social Care North Lanarkshire. The website will also be a great way of showcasing the excellent work done across the HSCP on a day to day basis. 5.13 Get in Touch: making it easy to access information about helplines, how to make a media enquiry and how to make other enquiries. 5.14 Along with the launch of the new website, robust monitoring of the use of the site will ensure that enquiries are delt with quickly as well as future content increasing the relevance, targeting information and broadening the reach. 5.15 The website content will build over time reflecting the wide range of work that is done to analyse performance, reflect on the impact of services and use the data and analysis to drive improvements and change will increasingly be shared through the website increasing accountability to demonstrating the impact on the lives of people in North Lanarkshire. 6. CONCLUSIONS The launch of the new HSCP website represents an important step in making information easily available, that is easy to navigate and looks great. Demonstrating the richness, range and detail of the work done across the partnership will service to empowering and engagement all stakeholders and increase accountability for the work we do through a new openness and ease of access to information. 7. IMPLICATIONS 7.1 NATIONAL OUTCOMES This relates to all 9 National outcomes 7.2 ASSOCIATED MEASURE(S) Regular monitoring of the use of the website will developed into a performance framework for the website. 7.3 FINANCIAL This paper has been reviewed by Finance: Yes No N/A 7.4 RISK ASSESSMENT/RISK MANAGEMENT 7.5 PEOPLE
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5 The launch and development of the website is relevant across a wide and increasing range of staff and partners who will be actively engaged in the monitoring and future use of the site. 7.6 INEQUALITIES & FAIRER SCOTLAND DUTY The development of the website seeks specifically to address inequality through increasing open and transparent access to information. EQIA Completed & Fairer Scotland Impact Assessment Form Completed: Yes No N/A 8. BACKGROUND PAPERS None. 9. APPENDICES None. Members seeking further information about any aspect of this report, please contact Mark Dell on telephone number 07795 602 664.