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Item 3 - Minute of Meeting held on 21 September 2022

North Lanarkshire Council · 30 November 2022
Back to Health and Social Care Integration Joint Board — 30 November 2022 and its agenda

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ITEM 3  Integration Joint Board
Committee 
Minutes from a meeting held on Microsoft Teams
on Wednesday 21st September 2022 at 2pm-4.30pm 
Present:  
Voting
Members:
Ally Boyle NHS Lanarkshire Nominated Non Exec Director 
Councillor Tracy
Carragher (Chair)
North Lanarkshire Nominated Councillor 
Councillor Paul Kelly  North Lanarkshire Council Nominated Councillor 
Councillor Kirsten Larson North Lanarkshire Council Nominated Councillor 
Brian Moore  NHS Lanarkshire Nominated Non Exec Director
Non-Voting
Members:       
Professional
Advisors
Amanda Kilburn Chief Finance Officer North HSCP 
Ross McGuffie Chief Officer, North Lanarkshire HSCP
Stakeholders Cathy McGinty Staff Side Representative NHSL 
Elizabeth Seaton Partnership for Change 
User Rep 
Harry Robertson Carer Representative 
John Watson Employee Representative NLC Unison 
Officer in
Attendance:
Ken Adamson (Item 6) 
Stacey Connor  Minute Secretary 
Mark Dell Communications Manager 
Morag Dendy Head of Planning, Performance & Quality 
Diane Fraser Head of Adult Social Work Services 
Maddie Halliday Chief Exec, VANL
Third Sector Rep 
Trudi Marshall Nurse Director NLHSCP 
Marie McFadden Audit Scotland 
Lucy Munro Medical Director NL 
Des Murray Chief Executive NLC 
Soumen Sengupta 
(Item 8)
Chief Officer South Lanarkshire HSCP 
Dr Tyra Smyth  General Practitioner  (GP) 
Lesley Thomson (Item 8) Nurse Director South HSCP   
APOLOGIES: Dr Kenneth Dagg Secondary Care Medical Practitioner 
Neil Findlay NHS Lanarkshire Nominated Non Exec Director 
Alison Gordon Head of Children & Families & Justice Services

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CSWO of NLC 
Councillor Ayesha Khan North Lanarkshire Council Nominated Councillor 
Heather Knox Chief Executive NHS Lanarkshire 
James Muir NHS Lanarkshire Nominated Non Exec Director 
ACTION 
1. Welcome and Apologies 
The chair welcomed everyone to the meeting and introductions were made;
apologies were as noted above. Special welcome was made to Amanda
Kilburn who has taken up position of Chief Finance Officer for North
Lanarkshire HSCP. 
2. Declaration of Interests      
There was no declaration of interest made.     
3. Minutes of IJB 22.6.22 
The previous minutes were approved as an accurate reflection of the
discussion. 
4. Matters Arising/ IJB Action Log     
There were no matters arising. 
Ross McGuffie shared an updated action log to reflect the progression of
work since the last committee. Some actions have been deferred to the PFA
meeting but they will remain on the IJB action log until resolved. 
The following updates were noted by the committee: 
Action 1 Reserve Strategy – Has been delayed until December to allow the
new CFO to review information. 
Action 2 Internal Audit Report- This was shared at today’s committee. 
Action 5 Category One Responders- Have submitted ourselves for
evaluation, West of Scotland RRP is meeting in October and will review all
responses; it is planned to report back to the IJB in December. 
Action 8 MH Continuing Care Contracted Beds - Been delayed due to
advice from HIS being required, an options appraisal will be completed soon
and a business case presented to the IJB in December.

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Action 17 Audited Accounts- Report delayed due to delay in Audit
Scotland process, special IJB to be called end of October to sign of the
accounts. 
5. Finance Report   
This report provides a summary of the financial position of the North
Lanarkshire Health and Social Care Partnership (HSCP) for the period from
1 April 2022 to 31 July 2022 (Health Care Services) and 22 July 2022 (Social
Work and Housing Services). 
The financial position as at July 2022 is summarised as follows:
 There is a net underspend of £2.313m on the core budgets within
Health Care Services
 There is a net underspend of £1.487m on the core budgets within
Social Care and Housing Services 
The total underspend of £3.801m represents approximately 0.5% of the total
financial envelope available. 
Section 7.7 provides reasons for variances mostly down to employee costs
with number of vacancies and issues with recruitment. There is a £5.5m
funding gap for 22/23 looking at budget realignments and savings plans. 
In 31st March there was £119m in reserves as at July £16m has been drawn
down leaving a balance of £103m. Currently in the process of reviewing all
reserves if funding is not required will rerouted to other priorities. 
Brian Moore asked for breakdown of reserves that have already been drawn
down. For the covid money it looks like Scottish government will claim some
of the money back do we have any details around this. Amanda Kilburn
confirmed they are looking at clawing back funds but there are no timescales
or details around the amounts. A report detailing the reserves will be tabled
at the December IJB committee. 
Cllr Larson queried with recruitment is Lanarkshire in a similar position to the
rest of Scotland. Amanda Kilburn confirmed this is the case across the whole
of NHS Scotland. Ross McGuffie noted had a number of new funds allocated
in the winter business case but due to recruitment challenges difficult to
spend the funding. 
Cllr Kelly asked if can seek assurance from Scottish Government around
funding gaps. Amanda Kilburn noted this is already highlighted at the CFO
network regularly. Heather Knox also noted the board have similar concerns
that funding would be clawed back then required to be allocated back would
cause issues across services. 
Maddy Halliday queried what the scope of the funding clawed back would
be. Amanda Kilburn advised at the minute the discussions are around covid

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funding only but this could change. For ring fenced reserves they are related
the project already so would be challenging to reallocate them. 
Trudi Marshall advised for nursing staff having to look at different staffing
models as not got nursing workforce volumes need. So will consider career
pathways which take time but still require to protect the money to be utilised
at the later date. This also support employability and anchor work. 
The IJB agreed the following recommendations:
(1) Note the contents of the report;
(2) Note that the financial position in July 2022 is an underspend of
£3.801m (NHSL - £2.313m; NLC - £1.487m).  This excludes the impact of
further recruitment challenges and staff turnover and any potential new
Scottish Government funding.   
6. Internal Audit Review- Due Diligence Review     
This report provides details of the Internal Audit Annual Audit Report for the
financial year 2021/2022 which also contains the independent annual
opinion of the IJB’s Chief Internal Auditors on the adequacy and
effectiveness of the IJB’s governance, risk management and internal control
arrangements for the year ending 31 March 2022. 
The Internal Audit Annual Audit Report for 2021/2022, a copy of which is
attached, presents a high-level overview of the activity undertaken by the
Internal Audit teams during the year and which are reflected in the annual
opinion. 
Based on the work undertaken directly on behalf of the IJB and being
informed by internal audit work undertaken independently by each
respective internal audit function within NLC and NHSL, it is concluded that
reasonable assurance can be placed upon the adequacy and effectiveness
of the IJB’s framework of governance, risk management and internal controls
for the year ending 31 March 2022. 
A number of recommendations and improvement actions have been agreed
with senior management arising from audit work undertaken during the year.
Internal Audit will, as part of the 2022/2023 work plan, develop and agree
arrangements to undertake follow-up work on the implementation of actions
agreed in response to relevant audit recommendations and report on this
work to the IJB Performance, Finance and Audit Committee during
2022/2023. 
Internal Audit staff appreciated the help and co-operation extended to them
by the officers of the IJB and the staff within the partnership. 
Ken Adamson advised working on a draft audit plan with Ross McGuffie and
Amanda Kilburn to be shared at a later date. Ross McGuffie requested that

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this be reported through IJB PFA for a quicker timescale; this was agreed by
the committee. 
The IJB is agreed the following recommendations:
(1) Note the contents of the report; and
(2) Endorse the opinion of the Chief Internal Auditors that reasonable
assurance can be placed upon the adequacy and effectiveness of the IJB’s
framework of governance, risk management and internal control for the year
ended 31 March 2022.     
7. Covid Update 
As at 12th September, the seven-day case rate within North Lanarkshire is
66.8 per 100k population, which is a continued decrease to the figures last
presented to the IJB on 22nd June when it was 103 per 100k. 
The inpatient peak of the second wave of Omicron was 322 covid positive
inpatients on 28th March 2022, with a further 63 in off-site facilities. As at
12th September, there are 64 covid positive inpatients and a further 24 in
offsite facilities. 
On 27th July 2022, NHS Lanarkshire moved from red to black status due to
escalating staff and bed shortages across the system. 
As of today there are 89 covid positive inpatients across 3 acute sites and12
in community. There are 9 care homes in outbreak situations. The rate of
infections is 1 in 45 across Scotland which is higher than the rest of the UK.
Delayed discharge sitting mid to high 70s generally. Today there are 91
delays but have got good flow through the system, with 50 planned
discharges by the weekend. In Wishaw and Cumbernauld areas running
home assessment teams; areas should be at full capacity next week. Also
had some success for AHP recruitment into the service too. 
Administered 1.6million doses of the vaccine. Due to changes in travel
criteria’s may see a reduction of uptake this will be monitored. 
Cllr Larson queried how has the relaxation of mask wearing been received
and will this link to outbreaks. Ross McGuffie advised never been a static
position throughout the pandemic but has moved when required. 
Trudi Marshall noted for residents in care homes staff wearing face masks
has been challenging for communication particularly with dementia patients
but there is still the choice to wear masks if the individual wishes. Public
Health still have regular outbreak surveillance meetings so they may
recommend face masks wearing if required. 
John Watson noted number of concerns around home care workers having
expectation to wear masks and when they don’t can be subject to disciplinary
process, how do we ensure those with exemptions are protected from this.

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Trudi Marshall advised have in the past worked with specialists to help
manage fears for particular situations and will continue to do so. 
Maddy Halliday noted transmission rates are much lower. Previously VANL
tried to put some protection measures in place from a public health point of
view and health and safety, as there is no mandatory guidance in place. It
was around trying to maintain distance and ensure ventilation for events
through risk assessments but this was not well received. 
Ross McGuffie noted with different national position it is challenging to ask
individual to do this in a work environment. Des Murray added would be
dependent on individuals and different circumstances. 
The IJB: 
(1) Note progress made during the pandemic response
(2) Request that future updates move to focus on recovery and
remobilisation, unless the command structure is reinstated due to
further significant waves.   
8. Primary Care Out of Hours GP Service       
The introduction of the 2004 General Medical Services Contract – where the
responsibility for delivery of general practice services during the Out of Hours
period transferred from GPs to territorial Health Boards - resulted in a
number of unforeseen and adverse consequences, including insufficient
participation of GPs in Out of Hours services. 
The demand for urgent care was growing - particularly for rapidly increasing
numbers of frail older people with multiple long-term conditions and complex
care needs. 
The (then) present situation for Primary Care Out of Hours services was
fragile, not sustainable and would worsen, unless immediate and robust
measures were taken to promote the recruitment and retention of sufficient
numbers of GPs working in both daytime and Out of Hours services. 
The Review’s proposals included that: 
Future urgent care be delivered by well-led and trained multi-disciplinary and
multi-sectoral teams. GPs would no longer be the default health care
professionals to see patients for urgent care, but they must continue to be
an essential part of multi-disciplinary urgent care teams, providing clinical
leadership and expertise, particularly for complex cases. People seeking
help need to see the right professional at the right time, according to need.
An enhanced capacity multi-disciplinary Primary Care Out of Hours
workforce should be rapidly built up, including advanced nurse practitioners
(ANPs), community nursing staff, paramedics and other allied health
practitioners (AHPs), clinical pharmacists, and social care staff. The

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contribution of administrative and support staff is crucial and must be clearly
valued and recognised.
Future provision of Primary Care Out of Hours and urgent care services
should not be constrained by traditional boundaries or demarcations. 
Soumen Sengupta advised this paper has been taken through the population
health committee for endorsement and it has also been taken to the South
IJB on 20th September for approval. The service is hosted in South so
requires to be approved here but with endorsement of North. There was also
a briefing session held for both South & North IJB members in August. 
Attention was drawn to challenges outlined in the paper under section 5.21. 
Cllr Kelly queried around multi-disciplinary teams what would be the
expectation for social work staff who are already under pressure. Soumen
Sengupta advised would consult with relevant services when required. 
Brian Moore noted looking at the usage of the service to ensure get it right,
this key through public engagement. For NHS 24 usage it would need to be
a whole system change across all health boards around their approach to
risk management and how they use OOH.  Brian Moore also queried are
there any issues for the service in regard to children’s access to the service
Lesley Thomson advised training nurse practitioners for paediatrics to
manage the demand profile for children. 
Maddy Halliday noted reference to public awareness and communication
would welcome more information. Soumen Sengupta advised it’s an ongoing
area of work and for patients to understand what the service is there for and
the pressure the service is under. Maddy Halliday offered to support work in
communities if required. 
She also asked if there are any accessibility issues for both sites as will note
suit everyone geographically. Soumen Sengupta advised there are also
home visits available and the work stream will review access issues. They
are also considering cost of living pressures. 
Challenges with GP recruitment would welcome more information.
Lanarkshire is different in terms of national picture have roughly 11% single
handed practices. Need an attractive package to offer GPs and ANPs going
forward; can send Maddy additional information if required. 
The committed acknowledge the work that has gone into this piece of work. 
IJB members are asked to:
 Note the position, performance and challenges facing the Primary
Care Out of Hours Service in Lanarkshire, reflective of the issues
Scotland-wide.
 Note the activities to progress the previously confirmed refreshed
clinical model and supporting project.

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 Endorse the development of an updated whole system Urgent Care
Model.   
9. Child & Adolescent Mental Health Services       
In January 2021, the Specialist Children’s Health Services Unit (SCHSU)
was formed bringing a centralised approach to the operational delivery of
children’s specialist health services across Lanarkshire. In April 2021,
North HSCP received confirmation from Scottish Government of recurring
funding via the Recovery and Renewal Fund (RFF) specific to CAMHS of
£3.3 million. 
The CAMHS Modernisation Strategy 2021-23 articulates how CAMHS in
Lanarkshire will implement the National CAMHS Service Specifications in
addition to SG directives by March 2023. This has been previously presented
to the IJB. 
In order to co-ordinate the further development of the Child and Adolescent
Mental Health Services (CAMHS), NHS Lanarkshire has established the
CAMHS Recovery and Renewal Programme Board with broad
representation (appendix 2). 
This is chaired by the Health and Social Care Partnership Medical Director
and has support from a Professional Adviser from the Scottish Government. 
The service has produced a service improvement plan (provided in appendix
2) which covers workforce; CAPA; accommodation; eHealth; communication
and engagement; finance; and performance. The Programme Board will
monitor timescales and key milestones. 
Lucy Munro outlined the different work streams as part of the plan. The
waiting list initiative started in the last month have put on extra staff in
evenings and weekends to reduce waiting lists; currently done over 100
extra appointments. 
Harry Robertson noted his thanks for the programme of work presented; this
was echoed by other committee members. 
Maddy Halliday advised the CAMHS engagement officer has come to some
meetings to discuss the programme. It is an opportunity to invest in
community and voluntary sector would welcome some discussion; this was
noted. 
It is recommended that Integration Joint Board:
  Note the progress of the programme and note further development
steps

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10. Alcohol & Addiction Services     
North Lanarkshire Alcohol and Drug Partnership (NLADP) is a multi-agency
strategic partnership focused on alcohol and drugs use issues locally.
Members include agencies with an interest in providing treatment and
intervention for people experiencing problem alcohol and drug use, and
other key stakeholders. 
The following actions have been taken to progress NLADP response locally 
1. ADP Strategic Lead and support team have established the
appropriate structures/representation required to support approval
and delivery of the ADP strategy in keeping with national priorities
2. Rapid Review of treatment and care services undertaken (Feb – May
2022) setting out key recommendations, actions and priorities to
inform NLADP investment and planning
3. Additional investment for 2022 aligned with new funding streams and
allocated
4. Residential Rehab oversight and operational groups established to
review/establish robust pathways and processes with spending
arrangements in place - details published
5. Residential Rehab training sessions complete with further briefings
taking place throughout Autumn
6. Pan-Lanarkshire arrangements in place for MAT standards.
Oversight and governance group established in September 2022 to
drive forward plans to realise target to implement by March 2024.
7. Proposals and commissioning priorities identified by each sub-group
to allow NLADP to configure and commission the most appropriate
services beyond 2023
8. Workforce Development needs analysis launched to shape the
learning and development programme required to realise the
collective skills, knowledge and expertise required to deliver on our
priorities
9. Additional funds allocated to support ongoing Test of Change
initiatives, local stigma action fund and wellbeing support to tackle
some of the root causes of problematic substance use in
collaboration with VANL 
There are 5 work stream supporting to work they are working to national
mission priorities to save lives overall. Group involve those with lived
experience, front line staff and stakeholders. Action plan will be submitted to
Scottish Government at the end of this month. Financial governance
arrangements are well in place to manage expectations of funding. Will be
bring further detail to the IJB PFA meeting. 
Brian Moore queried on behalf of Neil Findlay limited expenditures on
residential rehab can we anticipate greater use in future. Morag Dendy noted
do expect the numbers to increase the reason we had low number in the
past is due to other options available. Resources across Scotland are

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stretched but reality of getting the right responses. The operational oversight
group will seek to understand the decision making processes. 
Brian Moore asked is there a plan to address those areas identified in the
deep dive that are not working. Morag Dendy noted currently reviewing these
as part of the working groups. 
The IJB noted: 
(1) Note the content of the report; 
(2) Note the key actions to support the strategic direction of NLADP
structures to deliver on the priorities in line with additional investment; 
(3) Note the additional investment and ring-fenced budget for each priority
area; 
 Medication Assisted Treatment (MAT) Standards 
 Residential Rehab 
 Assertive Outreach and Crisis support 
 Harm reduction – including Naloxone provision 
 Whole Family Approach and Family Inclusive Practice 
 Lived and Living Experience 
(4)Approve NLADP Self-Assessment completion setting out the appropriate
governance is in place to deliver the National Mission priorities and The
Partnership Delivery Framework objectives.   
11. Risk Register     
The PF&A Committee has delegated oversight and responsibility for
financial and performance risks associated with the remit of the Integration
Joint Board and the PF&A committee considered the risk register at its last
meeting on 31st August 2022. No changes to the risk rating were
recommended at that meeting however the actions associated with each risk
have been updated. 
Four new risks were added to the IJB Risk Register following the last
meeting
of the IJB:
 IJB 15/22 – Cost of Living impacts
 IJB 16/22 – National Care Service
 IJB 17/22 – Unscheduled Care and patient flows
 IJB 18/22 – Community Alarms 
There are currently three risks rated as Very High on the IJB risk
register.
 IJB 08/21 – Financial Implications of Responding to Covid
 IJB 09/21 – Impact on the Strategic Plan due to Covid
 IJB 17/22 – Unscheduled care and patient flows 
These risks were reviewed in September 2022 and will be subject to further

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review with the new Chief Finance Officer as part of the financial planning
exercise for 2022/23. 
One risk has been downgraded since the last meeting of the Committee, in
line with the NHS Board’s decision to move from very high to high due to
ongoing developments. IJB 14/22 (CAMHS) moved from very high to high
following completion of the waiting list initiative which reduced the total
number of waits by 16% and also due to ongoing progress in relation to
recruitment with 59/102wte new posts now recruited from the Recovery and
Renewal Funded posts. 
There are seven high rated risks on the IJB risk register.
1. IJB 01/21 - Financial Challenges
2. IJB 04/21 - Notional Set Aside Budget
3. IJB 13/21 - Impact on discharge performance linked to care home
4. IJB 12/21- Staff Health & wellbeing
5. IJB 14/22 - CAMHS
6. IJB 15/22 – Cost of Living
7. IJB 16/22 – National Care Service
The IJB Committee is asked to note the contents of the report which includes
the latest version of the IJB risk register and a note of those operational risks
highlighted by the Heath & Social Care North Lanarkshire partnership that
impact upon delivery of IJB business. 
It was noted the report shared had cut off the 4 new risks.
The committee approved the report subject to updated risk report being
shared with the committee for any comments. 
12. Participation & Engagement   
This is a follow up to the report submitted to Committee on 16 February 22
and is intended as a progress update on the development of our approach
to supporting Engagement & Participation through the Delivering for
Communities agenda. 
As previously reported, there is a long and established track record of
engagement and participation within health and social care in North
Lanarkshire. Our approach facilitates the involvement and engagement of
people, carers and families, community and voluntary sector organisations
and the independent sector in the development of services and support for
people across our communities. 
It has been recognised that while our structure(s) offer opportunity for
multiple levels of engagement that is more than purely attendance at
meetings, this presents a complex picture across the partnership that can be
inflexible and perceived as tokenistic. Our ambition is to create a more robust
process that promotes active participation and meaningful engagement that
helps shape, inform and develop the whole system into the future.

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A review our engagement and participation structure(s) (HSCNL Review of
engagement and participation structures - April 22) resulted in
recommendations to support our overarching intentions to facilitate active
participation, that demonstrates shared accountability, is place based and
addresses inequality. 
To implement the recommendations from the review, a programme of work
to create a true co-produced approach, building on the successful
partnerships already established across our networks and with third sector
providers already delivering services across our communities, is underway.
It is intended to: 
 be community led 
 help embed our Engagement & Participation Strategy into practice 
 align with the revised operational structure of the H&SCP 
 establish robust links with Community Boards 
 consider the lasting impact of COVID-19 and recovery of services 
 
Ally Boyle queried development of our health together work with
engagement and participation. Morag Dendy confirmed have monthly
meetings with relevant colleagues to consultant on issues. 
The Committee is asked to endorse our approach and the contents of the
report; this was noted.   
13. Strategic Commissioning Plan     
Health and Social Care North Lanarkshire published its ten-year strategy
Safer, Healthier, Independent Lives, in 2016. Strategic Commissioning Plans
(SCP) which are a statutory requirement, have been produced to outline the
key intentions to be delivered, initially annually (2016-17, 2017-18, 2018-19,
2019-20) then a three-year plan for 2020–23. The 2023–2026 SCP will be
the final plan within the ten-year strategy.
Along with Safer, Healthier, Independent Lives 2016–2026, the SCP is
informed and shaped by The Plan for North Lanarkshire and Achieving
Excellence. Achieving Excellence, a plan for person-centred, innovative
healthcare for people in Lanarkshire, is currently being refreshed.
Expecting a draft version to come back to IJB in December with a final period
of consultation before final sign off in March 2023.
The IJB agreed the following recommendations:
 Seeking endorsement of our approach from IJB
 Seeking promotion of and participation in the of the engagement
events supporting the development of the Strategic Commissioning
Plan 2023-26

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14. National Care Service –Progress Update     
On the 9th August 2021 the Scottish Government launched a consultation
on a ‘National Care Service for Scotland’ as its principle response to the
Independent Review of Adult Social Care (IRASC) which it has
commissioned the previous year and which reported in February 2021. 
The National Care Service (Scotland) Bill was introduced to parliament on
20th June, and its accompanying documents on the 21st June, 2022. The
Bill seeks to provide a framework for the establishment of a National Care
Service within the lifetime of the current parliament. 
Views will now be collated by the Parliamentary Committees and the whole
Parliament will vote on whether to continue with the Bill in its current form in
early 2023, concluding Stage 1 of the process. 
If agreed, MSPs will have the chance to propose amendments to the Bill at
Stage 2. 
Finally, the whole Parliament will again vote on whether to pass the final Bill
in summer 2023, concluding stage 3 of the process. 
There are significant risks to the organisation within the NCS bill so need to
work out how to best maximise opportunities and be part of the co-production
process. Des Murray noted there has been written evidence submitted by a
number of agencies. 
Social work Scotland noted that all services including children should be part
of the bill as if not it will be a great risk. They submitted an open letter last
week requested that the process is held as the bill does not meet
requirements there is no detailed funding and what scale of service this
would cover. COSLA took the decision to not engagement in co design
process. Heather Knox added from a health point of view it does fracture
acute and community services relationships. It is a costly process at time of
a tightening fiscal position so not clear how will be offered. 
John Watson noted from trade union point of view concerned for member’s
pensions and will continue to input into the process. Cathy McGinty asked
was any of the consultation input taken into consider, it was confirmed this
was not. 
The IJB Committee noted:
The response to the Bill and the next steps in the NCS consultation. 
15. Tackling Poverty     
In line with the Plan for North Lanarkshire and the Council’s Programme of
Work, the report attached in appendix 1 sets out the progress on

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implementation of the Fuel Poverty Hardship Payment Scheme, which was
approved by the Community Empowerment Committee in November 2021. 
The report covers the period of January to June 2022, where over 8000
applications were received, with payments totalling over £913k being made
to households who met the eligibility criteria to date. 
Crucially, all applicants to the scheme were offered the opportunity of
receiving a benefit check, money advice and fuel advice. 
Proposals for the new scheme to be actioned from October 2022 are
currently moving towards approval within North Lanarkshire Council. 
The fuel poverty hardship payment plays an important role in supporting
North Lanarkshire residents through the winter period, which will only be
exacerbated by the current cost of living crisis ahead of winter 2022/23. 
Considering funding a cost of living helpline for a period. Ross McGuffie
plans to bring a business case to consider supporting this to a future
committee. 
Cllr Larson queried what would the cost be for the help line. Ross McGuffie
advised have previous experience of phone lines for other services so can
use this to build into this but not sure of exact costs yet. Cllr Larson also
asked how would we measure success of helpline not duplicating the work
of the 3rd sector- Ross can share previous data to support quality measures. 
Ken Adamson advised team are looking to reduce eligibility criteria to get the
money moving quicker. 
The committee noted the report.     
16. Financial Inclusion Team Activity     
In line with the Plan for North Lanarkshire and the Council’s Programme of
Work, the report attached in appendix 1 sets out activity within the Council’s
Financial Inclusion Team during 2021/22. 
Over the financial year, the team generated over £35m of additional benefit
income for the residents of North Lanarkshire, with externally commissioned
services generating over £5m, bringing the overall total to over £40m.
The report notes some of the challenges brought about by the pandemic
response as well as the continued Welfare Reform agenda and its impact on
the local system. 
The Financial Inclusion Team continues to play a vital role in providing
service users and members of the public with advice and assistance on a
variety of benefits related issues.

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Income maximisation is an ever more crucial role given the current cost of
living crisis and work continues to develop the ‘routine enquiry’ across all
health and social care services to maximise the number of individuals who
can be supported through the service. 
Brian Moore queried if working with Scotland social security. Des Murray
advised meeting with them around joint working arrangements regularly. 
17. Risk 
There was no new risks identified by the committee. 
18. Date of Next Meeting 
7th December  2022 @ 2pm