09 - 2025-09-17 IJB - Annual Performance Report 2024-25
North Lanarkshire Council · 17 September 2025
Back to Health and Social Care Integration Joint Board — 17 September 2025 and its agenda
Text extracted from the council's PDF. Layout and reading order may differ from the original.
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1 REPORT Item No: 9 SUBJECT: Annual Performance Report 2024/25 – University Health & Social Care North Lanarkshire TO: Integration Joint Board Lead Officer for Report: Morag Dendy, Head of Planning, Performance and Quality Assurance Author(s) of Report Stephen Forrest, Performance Manager DATE: 17 September 2025 1. PURPOSE OF REPORT This paper is coming to the IJB for: For approval ☒ For endorsement ☐ To note ☐ 2. ROUTE TO THE BOARD This paper has been: Prepared By: ☒ Reviewed By: ☒ Endorsed By: ☐ Prepared by: Performance Manager Reviewed by: Senior Manager, Strategy & Performance
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2 3. RECOMMENDATIONS It is recommended that the IJB: (1) Review the content of the draft Annual Performance Report 2024/25 – University Health & Social Care North Lanarkshire, which is appended to this report. (2) Approve for publication the content of the draft Annual Performance Report 2024/25 – University Health & Social Care North Lanarkshire. 4. VARIATIONS TO DIRECTIONS? 5. BACKGROUND/SUMMARY OF KEY ISSUES The Public Bodies (Joint Working) Regulations 2014 requires that North Lanarkshire IJB publish an Annual Performance Report by July 31st, every year. The content of the Annual Performance Report is focused on the National Integration Indicators (the Core Suite and Ministerial Steering Group indicators). The purpose of standardising Annual Performance Reports for Integration Authorities is to support consistency of reporting for these indicator sets, facilitate benchmarking and provide a suitable framework for understanding the performance of Health and Social Care services. The Annual Performance Report 2024/25 – University Health & Social Care North Lanarkshire (APR) presents our performance in relation to these metrics, performance information relating to inspections carried out by the Care Inspectorate, alongside additional local performance information in the form of the Chief Executive’s scorecard. Progress against the National Health & Wellbeing Outcomes is also described in the report. There is a dedicated section presenting and describing financial performance for 2024/25. In order to comply with the requirements to publish the APR by 31st July 2024, a draft version has been available on the IJB website since that date, pending approval by the IJB. This was required due to the timescales imposed on the partnership to produce and publish an Annual Performance Report by 31st July using Public Health Scotland data that they do not publish until July 2025; the prior publications of the data set are for use as management information only. The APR document appended is a draft, pending approval. Members should note the most up-to-date available has been used in the report, however for many indicators this relates to previous years. The results of indicators NI1 – NI9 derive from the National Health and Care Experience Survey and for indicators NI2 – NI7 and NI9; the results are not comparable to previous years due to changes in the wording of the survey. For indicator NI11, data is only available up to calendar year 2023. For indicators NI12 – NI16 and NI18, we have presented the performance for calendar year 2024 per the instruction of Public Health Scotland, as the 2024/25 data for these indicators has not been validated for publication. Yes ☐ No ☐ N/A ☒
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3 6. CONCLUSIONS The Annual Performance Report 2024/25 – University Health & Social Care North Lanarkshire describes progress made in pursuit of the National Health & Wellbeing Outcomes against the challenging position for Health and Social Care nationally, reflected in the performance for some of the metrics presented in the report. Performance in North Lanarkshire is broadly comparable with similar authorities and the Scottish average in many areas; the Health and Social Care Partnership actively manages any areas requiring performance improvement through its established performance framework. 7. IMPLICATIONS 7.1 NATIONAL OUTCOMES Link(s) to National Health and Wellbeing Outcomes People are able to look after and improve their own health and wellbeing and live in good health for longer ☒ People, including those with disabilities or long-term conditions, or who are frail, are able to live, as far as reasonable practicable, independently and at home or in a homely setting in their community ☒ People who use Health and Social Care Services have positive experiences of those services, and have dignity respected ☒ Health and Social Care Services are centred on helping to maintain or improve the quality of life of people who use those services ☒ Health and Social Care Services contribute to reducing health inequalities ☒ People who use Health and Social Care Services are safe from harm ☒ People who work in Health and Social Care Services feel engaged with the work they do and are supported to continuously improve the information, support, care and treatment they provide ☒ Resources are used effectively and efficiently in the provision of Health and Social Care Services ☒ 7.2 ASSOCIATED MEASURE(S) The content of the Annual Performance Report focusses on the National Integration Indicators (the Core Suite and Ministerial Steering Group indicators). A performance framework is in place within University Health and Social Care North Lanarkshire to ensure the continual monitoring of performance data and information, and any improvement actions associated with performance monitoring. 7.3 FINANCIAL This paper has been reviewed by Finance:
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4 7.4 RISK ASSESSMENT/RISK MANAGEMENT Relevant Risk Register Details Current Risk Level Risk Owner IJB 11.21 - Oversight of Performance Activity Low Claire Rae NLC RIA0000460 – Performance & planning High NLC – Social Work/Social care 7.5 ENGAGEMENT & PARTICPATION Please tick the engagement and participation objectives that link(s) with this piece of work and provide further details regarding the engagement and participation that was undertaken. Objectives Further Details ☐ Involve stakeholders in the development work aimed at achieving the national outcomes ☐ Provide stakeholders with information on how to get involved ☐ Ensure a diverse range of engagement and participation and opportunities are in place to suit different needs ☒ Measure how well we involve community stakeholders in the planning, design and delivery of our services The Annual Performance Report outlines the roles of our community stakeholders and highlights their active contribution to service delivery across North Lanarkshire. ☒ Provide regular feedback on how stakeholder engagement and participation is shaping and influencing service development and delivery The APR provides information on engagement with and participation of community stakeholders. ☒ Provide support to enable stakeholder representatives to participate meaningfully and confidently at meetings The APR provides performance information that will enable stakeholder representatives to participate in wider discussions about performance. ☐ Develop participation guidelines to ensure a common understanding and set of expectations for both stakeholders and partnership staff Yes ☐ No ☐ N/A ☒
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5 ☒ Support engagement planning and participation in localities, taking account of other engagement activity and local plans across the Community Planning Partnership The performance information included in the APR supports locality planning. 7.6 INEQUALITIES & FAIRER SCOTLAND DUTY EQIA Completed & Fairer Scotland Impact Assessment Form Completed and attached to report: EQIA added to website: 8. BACKGROUND PAPERS The results for each General Practice, General Practice Cluster, Health and Social Care Partnership and NHS Board, as well as time series trends where applicable, are available via an online dashboard hosted by Public Health Scotland. Health and Care Experience Survey 2023/24: National Results Health and Care Experience Survey 2023/24 Technical Report Health and Care Experience Survey 2023 to 2024: Results by geography Public Health Scotland provide detailed reporting on the annual rates for the Core Suite of Integration Indicators for each Integration Authority area and Scotland Annual information used to review progress towards achieving each of the national health and wellbeing outcomes. This is available at the following website: https://publichealthscotland.scot/publications/core-suite-of-integration-indicators/core-suite- of-integration-indicators-1-july- 2025/#:~:text=These%20indicators%20were%20developed%20to,services%20should%20m ake%20for%20people. 9. APPENDICES Yes ☐ No ☐ N/A ☒ Yes / Date added ☐ No ☐ N/A ☒
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6 Appendix One – Annual Performance Report 2024/25 – University Health & Social Care North Lanarkshire CHIEF ACCOUNTABLE OFFICER (or Depute) Head of Planning, Performance and Quality Assurance Members seeking further information about any aspect of this report, please contact the following; Stephen Forrest – Performance Manager Stephen.Forrest@lanarkshire.scot.nhs.uk
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7 Direction from North Lanarkshire Integration Joint Board (IJB) 1 Reference Number 2 Report Title 3 Date direction issued by IJB 4 Date from which direction takes effect 5 Direction to: 6 Does this direction supersede, revise or revoke a previous direction – if yes, include reference number(s) 7 Functions covered by direction 8 Full text of direction 9 Budget allocated by Integration Joint Board to carry out direction 10 Performance Management / Governance arrangements 11 Date direction will be reviewed