POW-003.2 DigitalNL - Year 4 Roadmap
North Lanarkshire Council · 29 September 2022
Back to Policy and Strategy Committee — 29 September 2022 and its agenda
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North Lanarkshire Council Report Policy and Strategy Committee Does this report require to be approved? ☐ Yes ☒ No Ref KH/LJ Date 29/09/22 PoW: 003.2 DigitalNL – Year 4 Roadmap From Head of Business and Digital E-mail hassellk@northlan.gov.uk Telephone 07903 096 121 Executive Summary In line with the good governance principles contained within the Council’s Corporate Programme and Project Management Framework, the outcome of the reviews of the DigitalNL programme were approved by Policy and Strategy Committee in October 2020 and June 2021. Updates in respect of the programme were also considered each committee cycle by the former Transformation and Digitisation Committee. At its meeting on 23 February 2022, the Transformation and Digitisation Committee considered the ongoing impact of Covid-19 on the year 3 programme and the cessation of the System Integrator contract in April 2022 and the reduced development pool available within Business and Digital to address the residual Year 3 and indicative Year 4 programme. Members approved a full review of the Year 4 programme. Subsequently, this report provides oversight of the review process and the planned Year 4 roadmap which includes the anticipated benefits realisation programme. The financial and resourcing position is also contained therein. Recommendations It is recommended that the Policy and Strategy Committee: - 1) Note the Year 3 position 2) Consider the Year 4 planned programme and associated benefits realisation 3) Note the marginal overall variation in programme investment costs which can be contained within Business and Digital’s overall capital allocation. The Plan for North Lanarkshire Priority All priorities Ambition statement All ambition statements
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1. Background 1.1 Through the Future Organisational Ambitions report (December 2017), the former Policy and Resources Committee noted a range of specialist resources would be required over a five-year period to deliver the significant and ambitious DigitalNL transformation programme. Approval was granted to recruit resources when demand for roles could be evidenced, with such being funded on a one-off basis from the established Digitisation reserve. 1.2 At its meeting of 21 March 2019, the Policy and Strategy Committee approved the indicative five-year investment for the digital transformation programme and an illustrative programme of work for 2019/20 (the first year of the programme). In October 2019 the council’s System Integration Partner, Agilisys Limited, commenced a two-year contract, with an up to six months extension opportunity available, for the Council to maximise development over the remaining months of the contract. 1.3 In line with the overall governance for the DigitalNL programme, oversight reports containing the financial, resourcing and tracking position of the sprint roadmap were the responsibility of the former Transformation and Digitisation Committee. The Year 2 (2020/21) and Year 3 (2021/22) roadmaps were approved in May 2020 and 2021 respectively. 1.4 In June 2021 the “PoW003.2 – Financial Overview and Resourcing” report was approved at Policy and Strategy Committee. This report provided comprehensive details of the following: - • The planning of future years for Capital and Revenue expenditure • Year 3 revised roadmap • Indicative proposals for Year 4 • Envisaged financial benefits and targeted savings • Progress in achieving targeted savings • Overview of the updated DigitalNL investment model 1.5 Thereafter, the Transformation and Digitisation Committee received oversight reports during each Committee cycle up to and including February 2022. 1.6 The February 2022 report highlighted the implications of the Covid-19 Omicron variant on Business and Digital as a service and importantly the challenges faced on the scheduled redesign activity through to the end of the contract with Agilisys Limited in April 2022. 2. Report 2.1 In February 2022, Members were advised that every effort was being made to maximise development with Agilisys Limited over the remaining months of the contract. However, delays and challenges continued to be experienced across all council services following the Covid-19 pandemic which led to sprints and technology development planned for completion in Year 3 being continued into Year 4 of the DigitalNL programme. 2.2 Whilst there was an ongoing and intensive programme of knowledge transfer and training and development available to transition specialist skills from Agilisys Limited to staff within Business and Digital, it was acknowledged there would be significantly less resource available going into 2022/23. This particularly impacts on transitioning business change and redesign service sprint outcomes into the ‘build’ phase and subsequent deployment of redesigned activities within live production. There is a high
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risk of further delays being experienced within the overall programme timelines both current and in the future. 2.3 Throughout the duration of the Systems Integrator contract, approximately 53 staff from Agilisys Limited were engaged in the development and build of the various technical components that make up the overall Council digital architecture, including the Customer Portal, Field Services, and Dynamics Platform. 2.4 With that contract now ceased, the Council has 16 technical staff available within Business and Digital to develop workstreams, support the backlog for development and enhancements and maintain significant numbers of existing in-house legacy business applications. 2.5 With the Corporate ICT Operational Risk (referenced in paragraph 5.9) also recognising very lean level of ICT resources give rise to capacity issues, a full root and branch review took place during Summer 2022 with Figure 1 outlining the steps undertaken in order to present a realistic programme underpinned by an understanding of the capacity, knowledge, skills and abilities of available resources as well as current and future development requirements not just within the DigitalNL programme but rather the council as a whole. Year 4 – Review Process 2.6 The year three review concluded that the following service sprints were still incomplete, and priority would be given to completing them before any new sprints commenced: • Business Waste and Special Uplift • Fleet Services • Environmental Assets • Housing – Field Services (Dynamic Scheduling) • Education and Families • Housing – Digital Transactions • Back-office Processes – Elected members enquiry system; Purchase to Pay (P2P) • Legal • Financial Inclusion • Facility Support Services • Financial Management System (FMS) - Education & Families
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2.7 Considerable effort was made in the last few months of Agilisys’s contract to ensure they completed all the development work they had started. Unfortunately, due to several issues including incomplete service user acceptance testing (UAT) and integrations to legacy systems, Agilisys were unable to sufficiently deliver all activities into live production. This regrettably resulted in our own development staff having to add these work items to the overall work programme, causing further delays and capacity issues. Year 4 (2022/23) Roadmap 2.8 As part of the root and branch review, a ‘shape and size’ exercise was completed to determine how many of the outstanding Year 3 Sprints could be delivered, based on the reduced resource pool. The shape and size exercise firstly reviewed all the user stories and requirements captured as part of the service sprints; the development team scored the various technical components based on complexity which allowed them to estimate the total number of development days. The development days were matched against the available resource pool, taking account of skills, capability, and capacity of developers. Given issues experienced throughout the DigitalNL programme in respect of UAT, a multiplier was then used to allow for services to complete UAT, and for Business and Digital to then address any system bugs or functionality issues identified by the service areas. 2.9 Based on the sizing exercise described above it is proposed that the following Sprints will now be concluded in Year 4: • Housing – Field Services • Environmental Assets – Report it on-line forms • Waste – Special Uplift • Fleet- MOT and Taxi Compliance • Financial Inclusion – Debt Advice Management • Education & Families – FMS system MVP (minimal viable product) • Financial Solutions – RPA (robotic process automation) 2.10 The development of the remainder of the Environmental Asset processes will commence in Year 4 but due to the large number of processes these will not conclude until August 2023. 2.11 It is important to stress that the start and end dates of Sprint developments shown in Appendix 1 are estimates which reflect the new technologies and working methods for the development team. Progress will be monitored monthly, and the development dates and resources adjusted as required. Some sprints may be delivered earlier than planned but it is much too early in the process to be able to say that with any certainty at this stage. Due to the minimal development effort required the following Sprints could also be concluded in Year 4: • Housing – Anti Social Behaviour • Back Office Processes – Elected member enquiry system; Complaints; Information Asset Register • Housing – Rents On-line 2.12 The go live dates are also reliant on service areas releasing staff to assist with the User Acceptance Testing and other sprint activities. This has been a challenge throughout the Programme, with service resources often not available to complete these vital tasks when the programme requires. This has resulted in significant slippage of several
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sprints, and consequently to benefits realisation as delays to targeted completion dates adversely impact on the associated savings values. 2.13 Whilst strict oversight arrangements are in place through a corporate Delivery Board to minimise delays and maximise in-year savings, such cannot fully address the longer- term challenges and risks that have arisen within the programme. 2.14 The Business Change team will continue with their sprint activity, working alongside the service area to capture requirements and produce user stories. The following sprints fall into this category: • Estate Management • Facility Support Services • Housing – Repairs online • Education and Families • Purchase to Pay (P2P) 2.15 Work will also continue to define the requirements for a case management system for People and Organisational Development (POD), Enterprise and Economic Development and Legal Services. 2.16 Members were previously advised in June 2021 that the programme expected to conclude all remaining redesign sprints within year 4 and to then revisit the “design backlogs” from those service areas “transformed” within the very initial phases of the service redesign. Given the pandemic continued to impact on the planned delivery of the digitisation programme, Active and Creative Communities were out-with the original scope of development, and we now have a significantly reduced development pool available, it is clear the digitisation programme will continue into 2023/24 and beyond. 2.17 Members approved “The Plan for North Lanarkshire – Programme of Work for 2022/23” report at the Policy and Strategy Committee in March 2022. Within that report, PoW:095 Development of Centres of Excellence was aligned to the vision set out in the Digital and IT Strategy whereby it was anticipated that such would ensure that as the scale of digital transformation increased, defining, and implementing long-term Centres of Excellence to drive innovation and improvement would provide a more consistent experience for our communities and development opportunities for our staff. 2.18 The Council’s first Centre of Excellence was identified for Robotic Process Automation (RPA). However, due to the challenges highlighted in 2.2 of this report, the resources and skills required to set up such an intensive process are not currently available and as such the development cannot be progressed further at this time. This will be revisited at a future point. DigitalNL - Benefits Realisation 2.19 The high-level savings reported to Committee in February 2022 considered the values projected and delivered from digitisation activity alongside the savings adjustment approved by Council in respect of Adult Health and Social Care (£6.000m). This resulted in the outstanding value required from the DigitalNL Programme for financial year 2022/23 to be circa. £3.2m. 2.20 Based upon the priorities identified within section 2.9 above, the Business Change team within Business and Digital continue to engage with services to determine financial and non-financial benefits expected from completing this digitisation activity.
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Budgets in respect of approved savings now rest with individual services to deliver, with opportunities for achieving benefits against budgeted targets illustrated within Appendix Three. 2.21 To date the programme has delivered circa £1.1m of gross financial benefits as follows: 2.22 Non-financial benefits are captured during the benefits management six stage approach, and these are categorised within one or more of the three strategic strands. A summary of all three is included in Appendix 4. Financial Impact – Capital and Revenue Update 2.23 Committee was advised of the Year 3 position as at Period 10 with projected spend of £4.716m and £2.143m for capital and revenue investment respectively. 2.24 The final out-turn position for 2021/22 showed spend of £4.742m for capital and £1.969m for revenue investment. 2.25 Recurring revenue costs were closely monitored during 2021/22 due to the uncertainty of cloud consumption costs and licence requirements. At period 10 recurring revenue costs were projected at £1.484m with a final outturn for the year being £1.072m, mainly due to changes in licence arrangements. 2.26 Year 4 – Capital and Revenue Projections 2.26.1 In line with the Year 4 Roadmap detailed in paragraph 2.9 above indicative spend of £1.344m and £1.101m is envisaged for capital and revenue investment respectively. Project Workstream Actual Savings Phase M8.5 Built Environment Built Environment £62,500 Phase M8.2 Waste PH1 Waste Solutions £578,078 Phase M8.3 POD - ESC £249,000 Phase M4.2 RPA Phase 2 RPA - Revs/Bens £116,322 Phase Business Solutions Business Solutions £118,000 Overall achieved Savings: £1,123,900 COMPLETE Service Sprints
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2.26.2 Increased efforts through Agilisys referenced in paragraph 2.7 above have resulted in capital presently projecting to overspend by circa. £0.083m, but such will be managed within Business and Digital’s overall capital allocation through the Strategic Capital Delivery Group. 2.26.3 Recurring revenue costs were examined as part of the Year 4 review and are currently estimated at £2.104m with indicative projections for 2023/24 being £2.362m. It should be noted that there is still a degree of uncertainty over cloud consumption estimates given the unknown impact of the recent mass migration from on premise shared drives to SharePoint online. These costs will continue to be stringently monitored and variances reported. 3. Measures of success 3.1 Success will be evidenced through technology being efficiently and effectively deployed, in an agile manner, to support the implementation of new digital service delivery models and solutions. Service delivery models and solutions are designed to meet the needs of modern businesses and communities. 3.2 Specific measures of success will be identified and evidenced as The Plan for North Lanarkshire and all programmes of work (including DigitalNL) progress. 4. Supporting documentation 4.1 Appendix One - Year 4 (2022/23) Sprint Development / Build Roadmap Appendix Two - Capital and Revenue Summary as at Period 4 Appendix Three - DigitalNL – Financial benefits analysis Appendix Four - Non-Financial Benefits Katrina Hassell Head of Business and Digital
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5. Impacts ( http://connect/report-template-guidance ) 5.1 Public Sector Equality Duty and Fairer Scotland Duty Does the report contain information that has an impact as a result of the Public Sector Equality Duty and/or Fairer Scotland Duty? Yes ☐ No ☒ If Yes, please provide a brief summary of the impact? If Yes, has an assessment been carried out and published on the council’s website? https://www.northlanarkshire.gov.uk/your-community/equalities/equality-and-fairer- scotland-duty-impact-assessments Yes ☐ No ☐ 5.2 Financial impact Does the report contain any financial impacts? Yes ☒ No ☐ If Yes, have all relevant financial impacts have been discussed and agreed with Financial Solutions? Yes ☒ No ☐ If Yes, please provide a brief summary of the impact? Known burdens, pressures, and delays incurred to date in achieving budgeted savings are regularly discussed with Financial Solutions to minimise the impact such may have on the Council’s overall revenue budget position. Budgets in respect of approved savings rest with individual services to deliver, with opportunities for achieving benefits against budgeted targets highlighted in Appendix Three below. Officers from the Business Change team within Business and Digital will continue to engage with services’ nominated lead officers to support them in maximising the financial benefits available from completing digital sprint activity 5.3 HR policy impact Does the report contain any HR policy or procedure impacts? Yes ☐ No ☒ If Yes, have all relevant HR impacts have been discussed and agreed with People and Organisational Development? Yes ☐ No ☒ If Yes, please provide a brief summary of the impact? 5.4 Legal impact Does the report contain any legal impacts (such as general legal matters, statutory considerations (including employment law considerations), or new legislation)? Yes ☐ No ☒ If Yes, have all relevant legal impacts have been discussed and agreed with Legal and Democratic Solutions? Yes ☐ No ☒ If Yes, please provide a brief summary of the impact? 5.5 Data protection impact Does the report / project / practice contain or involve the processing of personal data? Yes ☐ No ☒ If Yes, is the processing of this personal data likely to result in a high risk to the data subject? Yes ☐ No ☒
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If Yes, has a Data Protection Impact Assessment (DPIA) been carried out and e- mailed to dataprotection@northlan.gov.uk Yes ☐ No ☐ 5.6 Technology / Digital impact Does the report contain information that has an impact on either technology, digital transformation, service redesign / business change processes, data management, or connectivity / broadband / Wi-Fi? Yes ☒ No ☐ If Yes, please provide a brief summary of the impact? Business and Digital is responsible for the design, deployment and maintenance of all ICT and digital assets required by the Council. It has approved revenue and capital funding available to maintain supportable applications and transition Council services towards increased self-service and community-focussed delivery. Significant changes are envisaged regarding connectivity, IoT, software and hardware, but all will be considered by the Council’s Enterprise Architecture Governance Group (EAGG) as part of the overarching deployment process. Where the impact identifies a requirement for technology, has an assessment been carried out (or scheduled) by the Enterprise Architecture Governance Group (EAGG)? Yes ☒ No ☒ 5.7 Environmental / Carbon impact Does the report / project / practice contain information that has an impact on any environmental or carbon matters? Yes ☐ No ☒ If Yes, please provide a brief summary of the impact? 5.8 Communications impact Does the report contain any information that has an impact on the council’s communications activities? Yes ☐ No ☒ If Yes, please provide a brief summary of the impact? 5.9 Risk impact Is there a risk impact? Yes ☒ No ☐ If Yes, please provide a brief summary of the key risks and potential impacts, highlighting where the risk(s) are assessed and recorded (e.g. Corporate or Service or Project Risk Registers), and how they are managed? The Council’s Corporate Risk Register 2022/23 was considered at the Corporate Management Team in June 2022. The following corporate risks require oversight from Business and Digital and specifically the DigitalNL programme. Corporate Risks (Operational) LikelihoodImpact RatingEvaluation Last Review Date Next Review Date Information Security and Information Governance 5 4 2 0 High 15/07/2022 15/10/2022 ICT Operational capability 4 4 1 6 High 04/06/2022 04/09/2022 Corporate Risks (Strategic) LikelihoodImpact RatingEvaluation
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Digital and IT Strategy 3 3 9 Medium 01/05/2022 01/08/2022 or 01/11/2022 (awaiting final scoring from review) Risks are reviewed on a scheduled basis at a Service and Programme level through the governance arrangements approved at the DigitalNL Delivery Board.
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Appendix One Year 4 (2022/23) Sprint Development / Build Roadmap
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Appendix Two DigitalNL – Capital and Revenue Summary as at Period 4 – 2022/23 Year 1 Year 2 Year 3 Year 4 Year 5 Programme Totals 2019/20 2020/21 2021/22 2022/23 2023/24 Actuals Approvals £(m) £(m) £(m) £(m) £(m) £(m) £(m Capital 2.798 5.529 4.742 1.344 0 14.413 14.330 Revenue 3.217 2.132 1.969 1.101 1.081 9.500 9.500 Total Investment Costs 6.015 7.661 6.711 2.445 1.081 23.913 23.830 Total Recurring Costs 1.149 0.820 1.072 2.104 2.362
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Appendix Three Predicted FYR Savings Projected Realisation Date Phase M8.5 Built Environment £62,500 Jul-22 1 Revenue Growth £62,500 2 Residual Value (to be identified) £0 Phase M8.4 Fleet Operations £50,000 Feb-23 1 Apply & pay for MOT or Compliance Test £50,000 2 Residual Value (to be identified) £0 Phase M8.6 Environmental Assets £600,000 Nov-23 1 Report an issue £76,961 Dec-22 2 Apply & pay permits £28,428 Nov-23 3 Residual Value (to be identified) £494,611 Nov-23 Phase S7.4 Housing Solutions £347,000 Jun-23 1 Keyfax £83,802 Jun-23 2 Digital Transactions - Rents Online £37,483 Jun-23 3 Digital Transactions - CHR Online Application £79,920 Jun-23 4 Digital Transactions - CHR Change of Circs £156,390 Jun-23 5 Digital Transactions - Report Anti-Social Behaviour £37,833 Jun-23 6 Digital Transactions - Estate Management Forms £0 Jun-23 7 Residual Value (to be identified) -£48,428 Phase S7.5 Housing Prop & Proj £107,500 Dec-22 1 Field Services £107,500 2 Residual Value (to be identified) £0 Phase N9 Education & Families £800,000 TBA 1 Phonecalls £351,476 2 Printing, filing, letter dist £239,199 3 Late Pupils £58,579 4 Registration £124,969 5 Residual Value (to be identified) £25,777 Phase N16 Legal & Democratic Services £134,000 Nov-24 1 Civic Licence Applications £98,037 Nov-24 2 Legal Case Management System £37,015 3 Residual Value (to be identified) -£1,052 Phase N19 Enterprise £0 N/A 1 Discovery - identified no savings £0 2 Residual Value (to be identified) £0 Phase N18 Financial Inclusion £116,000 Mar-23 1 Debt Advice - Online form £40,000 Mar-23 2 Residual Value (to be identified) £76,000 Phase N8 Facility Support Services £750,000 Jun-23 1 Support Services £186,200 2 Booking System £120,000 3 Residual Value (to be identified) £443,800 Phase N17 Protective Services £150,000 Jul-23 1 Discovery £0 2 Residual Value (to be identified) £150,000 Phase Business & Digital £173,207 Jun-23 1 Discovery £0 2 Residual Value (to be identified) £173,207 Subtotal: Overall predicted Savings: £3,290,207 Overall identified savings: £1,976,292 Residual to be identifed: £1,313,915 Breakdown of Benefits by Service Sprint & Process CONTINUATION FROM YEAR 3 to YEAR 4 Service Sprints
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Appendix Four Ref No. Project / Work Package / Service Sprint: Description: Description of Benefit: identify the benefit and provide a description Primary Benefit Area? Financial Process Customer Employee Environmental Programme of Work? Select all that apply TPFNL Links to Ambition Statement - select all those that apply DS01-0001 New Website & Customer Portal Customer experience Customer P093 Digital skills and inclusion 5, 18, 19 and 20 DS01-0002 Driving Digital Locally Community Board reps serving on Driving Digital Locally sub group Inclusive growth in the community Customer P093 Digital skills and inclusion 6, 11, 18, 19 and 20 DS01-0003 Customer Services Hub Demand reduction Improved accesibility Self serve option Financial Process Customer Employee P003.2 Business change and service redesign 18, 19 and 24 DS01-0004 Immersive Classroom 5G enabled 360° projection over 4 walls that brings the real-world into a room Digital inclusivity with potential to virtually bring people to the classroom Customer Employee P088 Digital Infrastructure P093 Digital skills and inclusion 4, 6 and 24 DS01-0005 Digital Skills & Inclusion Group Develop and deliver digitally confident communities Multi-skilled workforce across North Lanarkshire Digital inclusion and collaboration with communities and 3rd Sector Customer P072.2 Strategic data management & information governance P093 Digital skills and inclusion 25 DS01-0006 Employability & Careers videos 4 introductory videos aimed at senior phase in education to outline career paths and transition into the workplace Young people Customer P093 Digital skills and inclusion 5, 6 and 25 DS01-0007 Getting Work Ready Interactive playbooks for young people entering the world of work Direct learning for young people in career opportunities, personal insights and practical advice on interviewing, CVs and starting work Customer P093 Digital skills and inclusion 5, 6 and 25 DS01-0008 New College Lanarkshire placements 5 x 10 week placements for HND students Practical experience for students Increasing skills in the future workforce community benefit legacy from Agilisys Customer P093 Digital skills and inclusion 5, 6 and 25 DS01-0009 Digital Connectivity Framework Agreement Delivery of a world class digital infrastructure Inclusive digital infrastructure for our citizens Financial Process Customer Employee Environmental P093 Digital skills and inclusion 5 and 18 Digital Communities - Achievements / Benefits Customers are supported to be independent in their own communities - Products and services are matched with their needs
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Ref No. Project / Work Package / Service Sprint: Description: Description of Benefit: identify the benefit and provide a description Primary Benefit Area? Financial Process Customer Employee Environmental Programme of Work? Select all that apply TPFNL Links to Ambition Statement - select all those that apply DS02-0001 Business Gateway Customer P072.2 Strategic data management & information governance P093 Digital skills and inclusion 5, 6, 19 and 25 DS02-0002 Expert Help Framework supplied via Business Gateway 11 Lots providing 1 to 3 days free expert help support (example below) Low Carbon Lot Marketing and Digital Marketing Lot Digital Development Lot Customer Environmental P088 Digital Infrastructure P093 Digital skills and inclusion 4, 5 and 6 DS02-0003 Smart Hub Lanarkshire New centre of excellence for manufacturing innovation and robotics digitisation and automation improve efficiency boost productivity grow business Customer P088 Digital Infrastructure 4, 5 and 6 DS02-0004 Digital Boost Customer P093 Digital skills and inclusion 5 and 6 DS02-0005 Digital Skills & Connectivity Survey Digital Skills and Inclusion Group carried out the survey focussing on the development of digital skills for business Insights from business respondents. Results from the survey inform our employability, skills and education curriculum offerings Customer P093 Digital skills and inclusion 5, 6, 18, 19 and 20 DS02-0006 NLC Business Grant Support 2 business grant funds setup Back to Business - enables adaptation of premises/operating model to address new challenges in the trading environment Recovery & Growth - competitive, discretionary grant fund - targeted at new/existing businesses NL to support strategic, longer term sustainability and growth Both support actions towards net zero: - supporting the adoption and integration of digital technologies and e-commerce - encouraging the adoption and integration of green technologies and low carbon products, processes or services - supporting the transition to a zero-carbon economic model and facilitating sustainable change and growth Customer Environmental P072.2 Strategic data management & information governance P093 Digital skills and inclusion 5, 6, 19 and 25 DS02-0007 Avado - Data literacy modules Data analytics training Customer P093 Digital skills and inclusion 5 and 6 DS02-0008 Voucher Schemes (connectivity) Customer P088 Digital Infrastructure 4, 5 and 6 DS02-0009 Digital Connectivity Framework Agreement Delivery of a world class digital infrastructure - support the council to develop a world-class digital infrastructure for its residents and businesses Inclusive digital infrastructure for our citizens - access to gigabit capable broadband services will benefit local businesses Financial Process Customer Employee Environmental P088 Digital Infrastructure P093 Digital skills and inclusion 4, 5, 6 and 24 DS02-0010 Supplier Development Programme (SDP) NLC is an active member of SDP - delivery of PCS/PCS-Tender workshops to support the Early Years and Childcare 1140 hours contract and the ASN School Transport Tender Dynamic Purchasing System is an example of the programme Process Customer P072.2 Strategic data management & information governance P093 Digital skills and inclusion 5, 6, 19 and 25 Digital Economy - Achievements / Benefits New and disruptive technology - Supporting local business - Collaboratoin with customers
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Ref No. Project / Work Package / Service Sprint: Description: Description of Benefit: identify the benefit and provide a description Primary Benefit Area? Financial Process Customer Employee Environmental Programme of Work? Select all that apply TPFNL Links to Ambition Statement - select all those that apply DS03-0001 S3-Digital Workplace Deployment of the latest industry leading workforce productivity tools i.e. Microsoft M365 Enable an agile, flexible and mobile workforce by delivery of modern technology Enable improved collaboration both internally and with external partners and organisations Process Employee P072.2 Strategic data management & information governance P077.1 Workforce for the Future P088 Digital Infrastructure 18, 23 and 25 DS03-0002 Business Intelligence Hub live and moving into phase 3 Better insight and management of data Financial Process Customer Employee Environmental P003.2 Business change and service redesign P072.2 Strategic data management & information governance 18, 19, 24 and 25 DS03-0003 Helping Hands live and now moved to NLC Tenant Multi-agency working Process Customer P072.2 Strategic data management & information governance 25 DS03-0004 Completion of 3 Service Sprints delivering efficiency savings Removal of time consuming low value activities Financial Process Customer Employee Environmental P003.2 Business change and service redesign 18, 19 and 24 DS03-0005 Digital Connectivity Framework Agreement Delivery of a world class digital infrastructure Inclusive digital infrastructure for our citizens Financial Process Customer Employee Environmental P088 Digital Infrastructure P093 Digital skills and inclusion 4, 5, 6 and 24 Digital Council - Achievements / Benefits Delivering services efficiently - Empowering customers to self manage - Mobile workforce, digitally trained Collaborative working internal and external - Data driven decision making - Value added insights into customers and communities