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Cost of Living Response

North Lanarkshire Council · 29 September 2022
Back to Policy and Strategy Committee — 29 September 2022 and its agenda

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North Lanarkshire Council
Report
Policy and Strategy Committee 
Does this report require to be approved? ☒ Yes   ☐ No
Ref: AM Date 29/09/22 
Cost Of Living Response 
From  Head of Regulatory Services and Waste Solutions  
E-mail mcphersona@northlan.gov.uk Telephone 07939 280467 
Executive Summary 
There is a cost-of-living crisis in the UK resulting in unprecedented pressures on people
already in poverty, and thousands of people in North Lanarkshire will be forced into fuel
poverty and have to make tough decisions about when and what they eat, what they can
do in life, and when they can afford to heat their home. 
The supports coming from both the Scottish and UK governments are evolving, but
irrespective of this, the coming winter months will be extremely challenging for a significant
number of households. 
This report, whilst recognising that the Council is not funded to provide mainstream welfare
support, outlines which current initiatives and assistance are currently in place within North
Lanarkshire and what further assistance could be delivered. 
Recommendations 
It is recommended that Committee: 
• Recognises the critical nature of the immediate crisis facing many individuals,
families and communities across North Lanarkshire.
• Acknowledges the actions already being delivered to assist with the current cost of
living crisis.
• Accepts the principles that will govern any response from the Council to the crisis
as outlined within paragraph 1.5.
• Agrees that £450K one off grant funding for the period 1 November 2022 to 31
March 2023, is provided to the third sector to deliver an enhanced cost of living
support across all Community Board areas.
• Supports the proposal from the IJB for the creation of a ‘Cost of Living Helpline’ for
a period of 24 months.
• Agrees to the increased work locations that will be made available to all staff. 
• Agrees to an enhanced communications campaign to provide signposting and
assistance to all residents relevant to the cost-of-living crisis.

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1. Background 
1.1 Analysis by the University of York shows that almost one million Scottish households
will be trapped in extreme fuel poverty by January. It means that over one in three
Scottish households (38.8%) will be hit with the highest rates of fuel poverty - where
more than 20% of a household's net income is spent on energy costs. Out of 12 UK
regions, only Northern Ireland (51.4%) will be worse hit by extreme fuel poverty than
Scotland. The study, published by the Child Poverty Action Group, also predicts nearly
one in four (562,240) Scottish households will have to spend 30% or more of income
on energy. 
1.2 At the same time as energy costs are increasing, the rate of inflation (10.1%) is the
highest in 40 years which in turn raises the price of all commodities and services –
everything from food to mortgage payments. The Bank of England predicts that there
will be an ongoing increase in inflation for the remainder of this year peaking at around
13% with a potential to increase above this level. Only next year will we start to see a
reduction and it is likely to take around two years until we see a return to the target level
of 2%. 
1.3 A combination of all the above has now led to the biggest cost of living crisis in a
generation and it is important that this is recognised by the Council and that we seek
to introduce measures which will assist our most affected residents in the most effective
way. 
1.4 In response to the above, Council officers have been examining what current supports
are in place and what further actions could be considered/ deployed across the
organisation to support our employees, residents and businesses and at what cost. 
1.5 In considering the potential options for action which might be taken by the Council the
following principles have been adopted to guide consideration: 
• The Council recognises the critical nature of the immediate crisis facing many
individuals, families and communities across North Lanarkshire. 
• Notwithstanding the above, there must also be a realisation that although the
Council has a part to play in assisting our communities through this period, the main
support and policy change must come at a national level with the Council potentially
assisting in the delivery of any such policy change. 
• Agrees that a further report be presented to Committee during the second cycle of
2023 providing an update on the current position of the crisis and the effectiveness
or otherwise of the initiatives introduced by the Council to mitigate the impact. 
The Plan for North Lanarkshire
Priority  All priorities
Ambition statement
(11) Increase economic opportunities for adults by understanding,
identifying, and addressing the causes of poverty and deprivation
and barriers to financial inclusion

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• Actions taken should wherever possible be:
o Consistent and aligned with existing Council policies and strategies
including the ‘Cash First’ principle of the Tackling Poverty Strategy;
o Targeted such that we are likely to reach those in greatest need;
o Maximise and build on existing provision/ Community Planning Partnerships
as opposed to creating something new; and
o Affordable within available financial resources 
• The timeline for proposed additional actions will be restricted and costed to the 1
November to 31 March. It is accepted that the impact of inflation, fuel prices etc will
continue after this date, but committing to an initial five-month period of assistance
will then allow us to review the effectiveness of the initiatives that have been
introduced in February 2023 allowing a further update report to be provided with
recommendations as to what will be considered in the longer term. It must also be
realised that the offer over the winter months may be different as to what is provided
over the spring/ summer period. 
1.6 Recent announcements, both by the Scottish Government (rent freezes, increase in
Scottish Child Payment) and Westminster (energy price cap to October 2024 and £400
energy bill discount) will provide some welcome mitigation; but even with this additional
support, there is still a duty on the Council to review what potential additional measures
could be introduced to further protect both employees and our most vulnerable
residents. 
1.7 Although details of the report reflect assistance to both employees and residents, it
should be noted that around 83% of all employees are residents of North Lanarkshire
and accordingly those measures introduced to help residents will also assist employees
and vice versa. 
2. Report 
Existing Support Measures 
2.1 It is important to recognise that the Council has already been pro-active in recognising
the emerging problem and several measures have already been deployed to mitigate
and coordinate the overall response. This has included: 
• North Lanarkshire’s Tackling Poverty Strategy “Towards a Fairer North
Lanarkshire” brings together work across the Community Planning
Partnership to ensure effective co-ordination of planning and resource
deployment.  The strategy was to position the related outcome driven work
as key to the successful delivery of The Plan for North Lanarkshire,
reflecting the drive to secure and sustain inclusive growth.  The Tackling
Poverty Officers Action Group will incorporate the new child poverty
delivery plan Best Start/Bright Futures into the Local Child Poverty Action
Report (Action Plan), as well as the Towards a Fairer North Lanarkshire
Tackling Poverty Strategy – Action Plan, aligning both Plans into the same
lifespan from 2023 to 2026. 
• The Tackling Poverty Officers Action Group has taken a “cash first”
approach to tackling poverty, since its introduction of the Food Referral
Gateway in 2015. This has proven to be a more dignified approach, giving

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people choice and control by putting the Scottish Welfare Fund at the
heart of tackling food poverty and insecurity and making a referral to a
foodbank the last resort as opposed to the first point of call.  This
approach also ensures that people have access to much needed advice
and information services. The Food Poverty Working Group are hosting an
event on the 3rd October in Gartlea Community Centre (the first day of
Challenge Poverty Week) to relaunch the council’s “cash first” approach to
tackling food poverty.  The Group has produced a “Pledge” for
organisations to sign up to, with certificates being available for display to
demonstrate the commitment and let our residents know our approach to
tackling food insecurity. 
• The Tackling Poverty Team whilst continuing to deliver services through
First Point of Contact and directly to Social Work service users and families
referred direct to the service via education and NHS Lanarkshire, have also
been involved in a number of “Cost of Living” events hosted by elected
members, schools and third sector agencies. 
• Corporate Communications has been actively running a campaign with the
Tackling Poverty Team aimed at residents and staff to highlight support and
advice available to help mitigate the impact of the cost of living. A new one-
stop cost of living web page is now available on the council’s web site:
www.northlanarkshire.gov.uk/hardship. This website provides information
and practical help available for families and people of all ages on how to
claim benefits they’re entitled to, save on energy costs, apply for clothing
and free school meal grants, and manage their money. There is also
information about employability service, Routes to Work, and Club 365 and
an online budget tool. This user-friendly budget calculator helps households
identify outgoings and where savings can be made online. The site also
includes a benefit calculator, as well as links to other agencies offering
support, such as Citizens Advice Scotland and Money Support Scotland. 
• When carrying out assessments, Social Work services offer the opportunity
of income maximisation to service users. They also make referrals to the
Tackling Poverty Team when appropriate. 
• Housing Services in partnership with the Tackling Poverty Team also
provide an income maximisation service to Council tenants, including the
Homelessness Service and other Housing Services provision. In addition,
the Housing Solutions Rents Team have changed their focus from
enforcement to providing support and assistance, and work intensively with
tenants whilst visiting them in their homes by ensuring incomes are
maximised e.g. access to benefits/grants and affordable repayment plans. 
The offer of UCAF and RRF is also available to assist tenants with 5 weeks
rent to provide some breathing space. 
• Delivery of Universal Free School Meals to P1 to P5 children, free school
meals for eligible school aged children, free lunches for nursery children
and provision of Breakfast Clubs. 
• As part of the Council’s Leadership and Operating Model programme of
work (POW81.1) three ‘early adopter’ hubs were established to enable agile
and front-line workforce groups to work more locally and collaboratively in

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their communities. So far there have been over 1300 visits to the hubs with
many of these repeat users. Average utilisation is between 35-60%
demonstrating that there is capacity to increase use across the workforce
including hybrid staff. It’s worthy of noting that the staff most using the hubs
are those in agile roles who are accessing the hub spaces for all or part of
the day. As part of phase 2 deliverables, work has progressed to expand
the number of hubs, extend access to public sector partners, and take
forward test of change hubs that enable greater integrated working and
more localised service delivery as we transition towards a new operating
model.  This includes trialling access to an additional streamlined number
of facilities across the estate beyond the working day where we have lets.
This pragmatic approach provides the resources to manage footfall and
safety and security considerations – and enables us to signpost supports to
staff across a greater number of locations. This will provide greater access
for key front line workforce groups such as home support and social work
with more choice over where they can go to have their break and access
welfare facilities. 
• Club 365 was established in 2018 in response to recommendations set out
within the North Lanarkshire Fairness Commission report (November
2018) specifically the requirement for an anti-poverty strategy which
worked to address both food and child poverty. The programme provides
an offer of two hours activity including lunch to all primary aged pupils
entitled to free school meals. Club 365 operates at 18 venues during
holiday periods and eight venues during term time weekends, and over the
last year Education & Families has worked to develop an ASN specific
offering across a further three venues. From 2018 Club 365 has provided
over 85,000 lunches and activity sessions, with over 1,700 pupils
attending venues during summer 2022. 
• In addition to the above, the Council has already approved a number of
initiatives to support residents in low-income households through the
current cost of living crisis and these have been funded through a variety of
sources referred to within other reports to this Committee and total £8.613
million. 
• The Council’s Tackling Poverty team assists residents with welfare benefits
and money advice. On average they carry out 20,000 benefit checks a year
and deal with 800 referrals a month, mostly regarding benefits. The table
below shows the increase in the number of referrals over 2021/22 on the
previous year and the team anticipate that demand will continue to rise over
the coming months. 
TACKLING POVERTY TEAM
REFERRALS 2020/21 2021/22 % Difference
July 337 560 66.17%
August 358 651 81.84%
September 471 681 44.59%
October 579 685 18.31%
November 561 771 37.43%
December 344 568 65.12%
January 597 870 45.73%

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Further Proposals/ Considerations 
Support for Residents 
2.2 In order to provide assistance with fuel and food costs and to encourage social
inclusion, a mapping exercise has been undertaken to establish local community
groups operating within the Council area who are already providing relevant services
at a very local level and this amounts to 83 establishments. The recommended
approach would be for the Council’s Community Partnership Team to work with
Voluntary Action North Lanarkshire (VANL) to assess which of these community groups
would be able to assist with a cost-of-living response and to what extent – from simply
providing a warm space to full food provision and activities. Any identified support would
be effective from November 2022 – March 2023.   
2.3 This approach would correlate with previously adopted Ambition Statements within the
Plan for North Lanarkshire, namely:
• Improve engagement with communities and develop their capacity to help
themselves.
• Improve the involvement of communities in the decisions, and development of
services and supports, that affect them. 
2.4 Once relevant groups have been identified, these groups would be supported in
applying for grant funding from the council which would resource the activities identified
and allow the upscaling of any activity.  This funding route would be prioritised within
the Community Partnership Team utilising existing processes for assessing and quick
payment of grants.  The overall level of funding which would be assigned to cover all
nine Community Board areas would total £450K. This would provide £90,000 of funding
per month and £10,000 per Community Board area. The Community Partnership Team
would also introduce an award criterion (based on SIM Data etc) to ensure that the
funding is being directed to include those communities in most need. 
2.5 There would be clear benefits to supporting existing projects within local communities
as opposed to creating new resources.  The local knowledge of groups would assist in
determining need and could minimise any perceptions of stigma as these groups
already operate and are widely used within communities. It would also be the intention
to provide any agreed grant funding in two lots. The first lot would be provided to cover
a period of three months and prior to the remaining two months of funding being
provided there would be a review on the effectiveness of the initiative by the Community
Partnership team in January. This would allow funding to be reduced/ removed from
those initiatives not delivering the anticipated outcomes and this funding transferred to
those initiatives meeting or exceeding expectations. 
2.6 Once the list of third sector groups detailed above have been agreed, it would also be
the intention to introduce roadshow events across these facilities where both Council
and third sector organisations will either attend or provide remote assistance around
income maximisation, energy advice etc. 
February 471 930 97.45%
March 606 997 64.52%
April 595 806 35.46%
May 677 937 38.4%
June 689 876 27.14%
July 560 771 37.68%

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2.7 Across North Lanarkshire we recommend actively promoting access to a streamlined
number of Council facilities that could further contribute to the offering from the third
sector. There are 46 facilities recommended specifically for communities (Appendix 1).
Our recommendations consider where we have the resources in place to manage
access, safety and security, which facilities have welcoming and accessible spaces and
offer social interaction. For communities we have recommended facilities where there
are activities or supports in place (or in planning) that can be promoted and where
everyone attending will be treated equally with dignity and respect. A free offering of
tea and coffee would also be provided at all locations where catering facilities are
present. 
2.8  To keep things consistent with our ‘early adopter hubs’ we would also recommend
consistently applying a trauma informed approach that provides an underpinning set of
principles (aligned to our hub guiding principles) to guide plans and address
considerations such as ensuring venues are consistently prepared, all staff are aware
of our aspirations and appropriately equipped to ensure the facilities are welcoming,
safe, and stigma-free and know how to respond to and signpost people to supports or
guidance or handle any difficult circumstances that may arise. This will tie in with the
improvement action plan created based on initial learnings such as improving signage,
how people are welcomed on arrival and signposting of supports and advice. Our
roadmap for this is shown in Appendix 2. 
2.9 During the COVID pandemic a dedicated helpline was established which allowed
residents to contact the Council to seek assistance on all matters relevant to and
caused by the pandemic. The North Lanarkshire Integration Joint Board is currently
commencing with a significant programme of engagement around the development of
its new Strategic Commissioning Plan (2023 – 2026) with the impact of cost-of-living
rises being a core theme of early discussions. The Health and Social Care Partnership
management team is keen to develop a joint offering, which could result in a business
case to the IJB to provide some non-recurring financial assistance for the period of 24
months to ensure the supports on offer to those at greatest need in our community are
maximised. It is proposed that the Council supports this initiative and enters into
discussion to determine how best this could be delivered and in the shortest time
possible. This discussion, and any new business case arising, will include
representation from the Tackling Poverty Team to ensure that any offering supports
and assists the work of this team and is delivered in a way that does not exceed their
capacity. Further, it would also be the intention to have a representative from the
Council’s repairs team who could provide simple advice on energy saving measures
for resident’s homes. 
2.10 As outlined earlier in the report, the Council already has several approved and funded
initiatives in place to support low-income households totalling £8.613m. The payment
schemes are largely being administered by Financial Solutions who have secured
temporary funding for up to 15 FTE administrator posts to 31 March 2023. Given the
administrative resource is already in place to support these initiatives it would be
possible to scale up the value of the cash payments if additional funding was allocated
from the UK or Scottish Government. 
2.11 Despite the additional staffing resource made available to Financial Solutions, a key
part of the Council’s response could be to minimise the time taken to assess Scottish
Welfare Fund (SWF) applications. At the moment, the Council is meeting statutory
deadlines for Crisis Grants with grants generally assessed within 48 hours.
Performance for Community Care Grants has improved significantly over the last

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couple of months with a backlog of now 5 weeks compared to 10 weeks at the
beginning of July. Given future demand is very uncertain, steps will now be undertaken
to having a pool of staff trained and able to support either on a secondment or overtime
basis to ensure we can continue to react to increasing demand. Funding to support
increased overtime costs will be met within existing earmarked resources.
Support for Employees
2.12 In response to the impact that higher fuel bills, both in travelling and in homes, may be
having on our staff and their overall health and wellbeing, it is proposed that a ‘Work
Local’ campaign is developed.  This campaign will enhance the options for staff to work
from the various council buildings across our estate. For the Hybrid workforce, they
may choose to work in a space closest to their home to reduce their commute or to
avoid heating their home further, but the premise would be to give them the choice
outwith the 6 day core pattern. For those on the frontline, the provision of additional
warm places for their break or where they may be able to get free tea and coffee to
heat them at any time of the day will also be included. Details showing the range of
options available would be circulated with information on facilities available and booking
requirement where necessary. Locations will also have cost of living support
documentation for staff to access. Finally, a work local approach is another step
towards our longer-term operating model through co-locating more staff across
community locations and looking at early opportunities to deliver our services differently
to those who need it most, particularly at identified ‘early adopter’ community hubs. It
will also include further discussion with our Community Partners about how such
facilities could be made available for their use and a reciprocal arrangement put in place
to expand the overall offer available.  
2.13  In order to provide accessible information on the facilities detailed in the paragraph
above and in 2.2 to 2.8, plans are underway to create an interactive custom google
map hosted on myNL and a public facing version that would be accessed through the
cost-of-living webpage on our website. The detail of each facility will be included and
bring together collectively, details from our existing directories such as address,
opening hours, facilities available e.g. accessible toilets, hot drink, café, breast feeding
facilities, free Wi-Fi etc. For staff this will also include desk, meeting rooms,
collaborative space etc.  These will be established by the end of September to support
the recommended communications campaign.  An illustrative example can be
accessed in Appendix 3.
2.14 To further assist both employees and residents it is also the intention to promote a cost-
of-living calculator to augment the budget calculator already available on the web page.
This could be developed in house or if there is a suitable one already available,
signposted. The purpose of this will be to provide a simple tool to look at areas where
costs can be reduced and highlight those areas of greatest expenditure. A key factor in
this calculation will be the costs of working at home (where this is possible) as opposed
to working from an office location. This will provide employees with the opportunity to
determine if there are cost advantages in attending an office location on a more
frequent basis. Prior to delivery of this facility, we will re-consider our workforce
mapping data of the home addresses for hybrid/agile-site based staff to ensure
sufficient capacity is provided across the existing hub network for staff who may choose
to work more regularly from the hubs. The initial review led to the prioritisation of
Cumbernauld and Airdrie hubs.

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2.15 What must also be considered is that potentially this increase in capacity may only be
required for 5 months of the year and any additional investment in the hubs must be
reflective of this. However, this move towards a more ‘work local’ model is in line with
the ambition of the Council as it continues with its Community Hub model, and as more
of these facilities come online, it will avoid the need for any additional unplanned works.
This also aligns with the operating model plans to strengthen our approach to ‘Whole
Family Support’ across services and with our partners through the hub model. 
Support for Business 
2.16 Through the Local Authority Covid Economic Recovery (LACER) Fund, the Council has
also allocated £1.750m for business growth and recovery linked to additional business
start-up funding, expansion of business growth and recovery funding, support for
energy efficiency audits and a temporary rates relief fund. While these measures were
considered as part of the recovery from Covid they will have some impact in supporting
businesses with the cost-of-living crisis. 
Communication 
2.17 A communications campaign will be developed to assist with the introduction of the
initiatives agreed from this report. This will be heavily promoted and targeted through
the council’s own channels, with external media and through partners and other
stakeholders. This will outline a suite of measures that will specifically target staff,
residents and businesses with the help to make a real difference to their lives. Crucial
to this will be a campaign that provides realistic and practical advice on a range of
issues including domestic energy, home budgeting, food, travel, clothing and mental
health, in a tone that is helpful and supportive for people.   
3. Measures of success 
3.1  Deployment of resources and initiatives in partnership with other organisations which
will mitigate the impacts of the current financial pressures on our residents.   
4. Supporting documentation 
4.1 Appendix 1 - Recommended Council facilities to signpost to communities
4.2 Appendix 2 - Hub roadmap trauma Informed approach
4.3 Appendix 3 - Illustrative DRAFT interactive google custom map for staff 
Andrew McPherson 
Head of Regulatory Services and Waste Solutions

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5. Impacts ( http://connect/report-template-guidance ) 
5.1 Public Sector Equality Duty and Fairer Scotland Duty
Does the report contain information that has an impact as a result of the Public
Sector Equality Duty and/or Fairer Scotland Duty?
Yes ☒ No ☐
If Yes, please provide a brief summary of the impact? 
A full assessment will be undertaken following discussion of the proposals at CMT
and include reference to all initiatives that are agreed. 
If Yes, has an assessment been carried out and published on the council’s website?
https://www.northlanarkshire.gov.uk/your-community/equalities/equality-and-fairer-
scotland-duty-impact-assessments
Yes ☐ No ☒
5.2 Financial impact
Does the report contain any financial impacts?
Yes ☒ No ☐
If Yes, have all relevant financial impacts have been discussed and agreed with
Financial Solutions?
Yes ☒ No ☐
If Yes, please provide a brief summary of the impact? 
The additional grant support of £0.450m can be supported through existing
resources. 
So far neither the UK nor Scottish Government have indicated the availability of
additional direct funding to local government to support the cost-of-living crisis. In the
event that additional funding does become available, the Council has well
established processed for administering additional grants.
5.3 HR policy impact 
Does the report contain any HR policy or procedure impacts?
Yes ☒ No ☐
If Yes, have all relevant HR impacts have been discussed and agreed with People
and Organisational Development?
Yes ☒ No ☐
If Yes, please provide a brief summary of the impact?
Safety and wellbeing implications around access, safety and security and also
safeguarding. Safety and security guidance will be updated and made available on
the future workplace section of myNL. The safety and wellbeing team will continue to
work with local teams to advise appropriate measures are in place at a local level
around safety, security, fire safety and first aid. Communications and engagement
with management teams of key workforce groups will also take place as appropriate,
and toolbox talks encouraged with staff as necessary. Furthermore, the approach
taken is intended to have a positive impact on mental health and wellbeing and TU’s
will be engaged as appropriate through existing channels. 
5.4 Legal impact
Does the report contain any legal impacts (such as general legal matters, statutory
considerations (including employment law considerations), or new legislation)?
Yes ☐ No ☒
If Yes, have all relevant legal impacts have been discussed and agreed with Legal
and Democratic Solutions?

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Yes ☐ No ☐
If Yes, please provide a brief summary of the impact? 
5.5 Data protection impact 
Does the report / project / practice contain or involve the processing of personal
data?  
Yes ☐ No ☒
If Yes, is the processing of this personal data likely to result in a high risk to the data
subject?
Yes ☐ No ☐
If Yes, has a Data Protection Impact Assessment (DPIA) been carried out and e-
mailed to dataprotection@northlan.gov.uk 
Yes ☐ No ☐
5.6 Technology / Digital impact
Does the report contain information that has an impact on either technology, digital
transformation, service redesign / business change processes, data management, or
connectivity / broadband / Wi-Fi?
Yes ☒ No ☐
If Yes, please provide a brief summary of the impact?
There are possible impacts in terms of: Wi-Fi access at agreed spaces and
prioritising key sites within the connectivity project, shifting use of digital channels
creating strain on bandwidth provision at key sites that may need to be increased,
ability to provide digitally equipped spaces for use, including collaborative meeting
spaces. Demand on GIS resources has been mitigated short term through the
production of a google map supported by Comms and the Op Model team. A work
local approach if agreed will also require consideration around acceleration of digital
access/security and booking systems (front and back office). 
Where the impact identifies a requirement for technology, has an assessment been
carried out (or scheduled) by the Enterprise Architecture Governance Group
(EAGG)? 
Yes ☐ No ☐
5.7 Environmental / Carbon impact
Does the report / project / practice contain information that has an impact on any
environmental or carbon matters?
Yes ☒ No ☐
If Yes, please provide a brief summary of the impact?
Enabling staff to ‘work local’ has a positive impact on the environment and an
individual’s carbon footprint around commuting, as well as potential positive health
impacts by enabling greater choice and flexibility to how people work. The shift side
to that is the utility use/office energy consumption through a work local approach
(although within the wider context of asset rationalisation and investment in more
energy efficient buildings and hubs positive benefits should be realised over time). 
5.8 Communications impact
Does the report contain any information that has an impact on the council’s
communications activities?
Yes ☒ No ☐
If Yes, please provide a brief summary of the impact? 
Communications team have been involved in the Silver Group and will develop an
appropriate Communications Plan to compliment the initiatives agreed in the report
along with a wider Cost of Living programme.

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5.9 Risk impact
Is there a risk impact?
Yes ☒ No ☐
If Yes, please provide a brief summary of the key risks and potential impacts,
highlighting where the risk(s) are assessed and recorded (e.g. Corporate or Service
or Project Risk Registers), and how they are managed? 
The risks associated with the Council potentially failing to adequately respond to the
cost-of-living crisis include the Council failing to address our corporate ambitions in
relation to reducing poverty and improving residents economic well-being and are
similar to, and reflected in, the Tackling Poverty risk included in the Corporate Risk
register.

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Appendix 1 - Recommended Council facilities to signpost to communities 
TYPE ID Town Community
Board FACILITY Post Code Time More information Reception
Warm Space to
sit/meet other
people/access
support or
activities
Public café Toilets
CF Airdrie Beechbank Community Centre ML6 0HE Tue 1100 - 1400
https://culturenl.co.uk/venue-
hire/airdrie-area/beechbank-
community-centre/
Yes Yes No Yes
CF Airdrie Gartlea Community Centre ML6 9PN Wed 1130 - 1430 https://www.accessable.co.uk/venu
es/gartlea-community-centre Yes Yes No Yes
CF Airdrie Springfield Community Centre ML6 7BA Tue Thur 1130 - 1330
https://culturenl.co.uk/venue-
hire/airdrie-area/springfield-
community-centre/
Yes Yes No Yes
LEI Airdrie Airdrie Leisure Centre ML6 7HU
Mon-Fri 0600-2200
Sat 0800-1600
Sun 0800-1600
https://www.activenl.co.uk/airdrie-
leisure-centre Yes Yes Vending machine Yes
LEI Airdrie John Smith Pool ML6 0AH 0800-1200, 1530-1800 https://www.activenl.co.uk/john-
smith-pool Yes Yes Vending machine Yes
LIB Airdrie Airdrie Library ML6 0AG
Mon 0900 – 1700
Tue 0900 – 1900
Wed 0900 – 1700
Thu 0900 – 1900
Fri 0900 – 1700
Sat 1000 – 1700
https://culturenl.co.uk/libraries/yo
ur-library/airdrie-library/ Yes Yes No Yes
LIB Airdrie Chapelhall Library* ML6 8XW
Mon 1000 – 1700
Tue 1000 – 1700
Wed 1000 – 1700
Thu 1400 – 1900
Fri 1000 – 1400
https://culturenl.co.uk/libraries/yo
ur-library/chapelhall-library/ Yes Yes No Yes
LEI Bellshill Keir Hardie Centre ML1 4TP
Mon-Thur 0900-2200
Friday 1000-1800
Sat & Sun 0900-1700
Keir Hardie Sports Centre
(activenl.co.uk) Yes Yes Vending machine Yes
LEI Bellshill Sir Matt Busby Sports Complex ML4 3DP
Mon-Fri 0600-2200
Sat 0800-1800
Sun 0800-2000
Sir Matt Busby Sports Complex
(activenl.co.uk) Yes Yes Café Yes
LIB Bellshill Bellshill Cultural Centre ML4 1RJ
Mon 0900 – 1700
Tue 0900 – 1700
Wed 0900 – 1700
Thu 0900 – 1900
Fri 0900 – 1700
Sat 1000 – 1700
Bellshill Cultural Centre - North
Lanarkshire Council (culturenl.co.uk) Yes Yes Café Yes
LIB Bellshill Viewpark Library G71 5AT
Mon 1000 – 1700
Tue 1000 – 1700
Wed 1000 – 1700
Thu 1400 – 1700
Fri 1000 – 1400
Sat 1000 – 1300
Viewpark Library - North
Lanarkshire Council (culturenl.co.uk) Yes Yes No Yes

Page 14

CF Coatbridge Old Monkland Community Centre ML5 5PG Wed 1130 - 1430
Old Monkland Community Centre -
North Lanarkshire Council
(culturenl.co.uk)
Yes Yes No
CP Coatbridge Drumpellier Country Park - visitor centre
and café ML5 1RX Daily 1000-1700
Drumpellier Country Park Café
(culturenl.co.uk) Visitor centreYes Café
LEI Coatbridge Time Capsule ML5 1DL 0600 - 2200 Time Capsule (activenl.co.uk) Yes Yes Café
LIB/OFF Coatbridge Coatbridge Library, Buchanan Centre ML5 3BJ
Mon 0900 - 1700
Tue 0900 - 1900
Wed 0900 - 1700
Thur 0900 - 1900
Fri 0900 - 1700
Sat 1000 - 1700
Coatbridge Library - North
Lanarkshire Council (culturenl.co.uk) Yes Yes No
MUS Coatbridge Summerlee Museum of Scottish
Industrial Life ML5 1QD 1000 - 1600 Summerlee Museum of Scottish
Industrial Life (culturenl.co.uk) Yes Yes Café
CF Cumbernauld MacAuley Community Centre G67 4LS Mon Thur 1130 - 1430 Welcome to North Lanarkshire
Council | North Lanarkshire Council Yes Yes No
CF Cumbernauld Pollock Community Centre G67 4LP Tue 1200 - 1500 Welcome to North Lanarkshire
Council | North Lanarkshire Council Yes Yes No
CP Cumbernauld Palacerigg Country Park - visitor centre,
toilets and café G67 3HU Palacerigg Country Park | North
Lanarkshire Council Visitor centreYes Café
LEI Cumbernauld Broadwood Leisure Centre G68 9NE
Mon – Fri 0600 – 2200
Sat 0800 – 1700
Sun 0900 - 2100
Broadwood (activenl.co.uk) Yes Yes Café
LEI Cumbernauld Tryst Sports Centre G67 1EW 0630 - 2200 https://www.activenl.co.uk/tryst-
sports-centre Yes Yes Café
LIB Cumbernauld Abronhill Library* G67 3BE
Mon & Wed 1000 – 1700
Tue & Thu 1400 – 1900
Fri 1000 – 1400
Sat 1000 - 1300
Abronhill Library - North
Lanarkshire Council (culturenl.co.uk) Yes Yes No
LIB Cumbernauld Condorrat Library* G68 9AE
Mon, Tue, Wed 1000 – 1700
Thu 1400 – 1900
Fri 1000 – 1400
Sat 1000 - 1300
Condorrat Library - North
Lanarkshire Council (culturenl.co.uk) Yes Yes No
LIB Cumbernauld Cumbernauld Library G67 1EE
Mon, Wed, Fri 0900 – 1700
Tue 0900 – 1900
Thu 0900 – 1900
Sat 1000 - 1700
Cumbernauld Library - North
Lanarkshire Council (culturenl.co.uk) Yes Yes No
LEI Kilsyth Kilsyth Pool* G65 9JE
Mon-Thu 0900 - 1700     
Fri   1100 - 1900
Sat/Sun 0930 - 1630
Kilsyth Swimming Pool
(activenl.co.uk) Yes Yes Vending machine
LIB Kilsyth Kilsyth Library G65 0HT
Mon, Tues, Fri 0900 - 1700     
Wed 0900 - 1400
Thu   1400 - 1900
Sat    1000 - 1300
Kilsyth Library - North Lanarkshire
Council (culturenl.co.uk) Yes Yes Vending machine

Page 15

CF Motherwell Andrew Hamilton Community Centre ML1 4DR Mon 1000 - 1500
Andrew Hamilton Senior Citizen
Centre - North Lanarkshire Council
(culturenl.co.uk)
Yes Yes No
CF Motherwell Newarthill Community Facility ML1 5JU Thu 1130 - 1430 Yes Yes No
CP Motherwell Strathclyde Country Park - Watersports
centre & café ML1 3ED Monday to Sunday 0900 - 1700 Strathclyde Country Park | North
Lanarkshire Council Yes Yes Café
LEI Motherwell The Aquatec* ML1 1AZ 0600 - 2200 Aquatec Motherwell (activenl.co.uk) Yes Yes Vending machine
LIB Motherwell Motherwell Library ML1 3BZ
Mon 0900 - 1900
Tue 0900 - 1700
Wed 0900 - 1700
Thur 0900 - 1900
Fri 0900 - 1700
Sat 1000 - 1700
Motherwell Library - North
Lanarkshire Council (culturenl.co.uk) Yes Yes Vending machine
LIB Motherwell New Stevenston Library* ML1 4HX
Mon 100 - 1700, Tue 1000 - 1700,
Wed 1000 - 1700, Thur 1400 -
1700
New Stevenston Library - North
Lanarkshire Council (culturenl.co.uk) Yes Yes No
LIB Motherwell Newarthill Library* ML1 5BB
Mon 10am-1pm&2pm-5pm, Wed
10am-1pm&2pm-5pm, Fri 10am-
1pm & 2pm-5pm
Newarthill Library - North
Lanarkshire Council (culturenl.co.uk) Yes Yes No
MUS Motherwell North Lanarkshire Heritage Centre ML1 3HU 12-4pm North Lanarkshire Heritage Centre
(culturenl.co.uk) Yes Yes No
NLO Motherwell Civic Centre ML1 1AB Welcome to North Lanarkshire
Council | North Lanarkshire Council Yes Yes No
CF Northern Corridor Gartcosh Community Centre G69 8AB Tue 1200 - 1500 Gartcosh Community Centre - North
Lanarkshire Council (culturenl.co.uk) Yes Yes No
LEI Northern Corridor Ian Nicholson Centre* G69 9NA
Mon-Fri 0900-2200
Sat 0900-1700
Sun 0900-2200
https://www.activenl.co.uk/iain-
nicolson-recreation-centre Yes Yes No
LIB Northern Corridor Chryston Library G69 9DL
Mon 10am-1pm & 2pm-5pm
Wed 10am-1pm&2pm-5pm
Fri 10am-1pm&2pm-5pm
Chryston Library - North Lanarkshire
Council (culturenl.co.uk) Yes Yes No
LIB Northern Corridor Moodiesburn Library* G69 0DL
Mon 10am-5pm
Tue 10am-5pm
Wed 10am-5pm
Thur 2pm-7pm
Fri 10am-2pm
Sat 10am-1pm
Moodiesburn Library
(culturenl.co.uk) Yes Yes No

Page 16

LEI Shotts Shotts Leisure Centre ML7 5EP Mon-Fri 0830-2100 Shotts Leisure Centre
(activenl.co.uk) Yes Yes Vending machine
LIB Shotts Shotts Library ML7 5EN
Mon 10am-5pm
Tues 10am-5pm
Wed 10am-5pm
Thur 2pm-5pm
Fri 10am-2pm
Shotts Library - North Lanarkshire
Council (culturenl.co.uk) Yes Yes No
LEI Wishaw Wishaw Sports Centre ML2 0HQ 06.00-22.00 https://www.activenl.co.uk/wishaw-
sports-centre Yes Yes Café
LIB Wishaw Cleland Library* ML1 5QW
Mon 10am-1pm&2pm-5pm
Wed 10am-1pm&2pm-5pm
Fri 10am-1pm&2pm-5pm
Cleland Library - North Lanarkshire
Council (culturenl.co.uk) Yes Yes No
LIB Wishaw Newmains Library* ML2 9AX
Mon 10am-5pm
Tue 10am-5pm
Wed 10am-5pm
Thur 2pm-7pm
Fri 10am-2pm
Sat 10am-1pm
Newmains Library - North
Lanarkshire Council (culturenl.co.uk) Yes Yes Café
LIB Wishaw Wishaw Library ML2 7LP
Mon 9am-5pm
Tue 9am-7pm
Wed 9am-5pm
Thur 9am-7pm
Fri 9am-5pm
Sat 10am-5pm
Wishaw Library - North Lanarkshire
Council (culturenl.co.uk) Yes Yes Café
NLO Wishaw Houldsworth Centre ML2 7LP Mon to Thu 0845-1645
Fri 0845-1615 Yes Yes Café

Page 17

Appendix 2

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