Agenda Contents
North Lanarkshire Council · 25 September 2025
Back to Policy and Strategy Committee — 25 September 2025 and its agenda
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Clerk Name: Mark Hamill Clerk Telephone: 07811294702 Clerk Email: committee@northlan.gov.ukk 16 September 2025 Members of the Policy and Strategy Committee Chief Executive’s Office Rachel Blair Chief Officer (Legal & Democratic) Civic Centre, Windmillhill Street, Motherwell ML1 1AB www.northlanarkshire.gov.uk Notice is given that a Meeting of the Policy and Strategy Committee is to be held in the Council Chamber, Civic Centre, Windmillhill Street, Motherwell, ML1 1AB on Thursday, 25 September 2025 at 14:00 PM which you are requested to attend. The agenda of business is attached. Rachel Blair Chief Officer (Legal & Democratic) Members : J Logue, T Fisher, L Roarty, C Barclay, A Beveridge, H Brannan-McVey, A Bustard, T Carragher, C Costello, P Di Mascio, K Duffy, W Goldie, D Johnston, J Leckie, G Lennon, H Loughran, M McBride, M McPake, L Nolan, G Robinson, A Smith, A Stubbs, R Sullivan, S Watson, G Woods.
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Agenda 1 Declarations of Interest In Terms of the Ethical Standards In Public Life Etc. (Scotland) Act 2000 Minutes 2 Minute of Meeting of Audit and Scrutiny Panel of 28 August 2025 Submit the minute of the Meeting of Audit and Scrutiny Panel held on 28 August 2025. 5 - 10 Operational 3 Eat Well, Be Well Policy Submit report by the Chief Officer (Community Operations) seeking approval of the Eat Well, Be Well Policy 2025 / 2030. 11 - 70 4 Brighter Futures Progress Update Submit report by the Chief Officer (People Resources) describing the consolidated activity being progressed under the Brighter Futures Programme of Work. 71 - 94 5 Delivering the Programme of Work for 2023 to 2028 Submit report by the Chief Executive (copy to follow) 6 Best Value Thematic Audit: Transformation Submit report by the Chief Officer (Strategy and Engagement) detailing the outcome of the Best Value Thematic Audit on Transformation, together with the audit recommendations and the planned next steps. 95 - 126 7 Digital and IT Strategy 2024-27 update as at September 2025 Submit report by the Chief Officer (Finance and Technology) providing an update on the Digital and IT Strategy 2024-27. 127 - 150 8 Scotland’s Public Service Reform Strategy – Delivering for Scotland Submit report by the Chief Officer (Strategy and Engagement) highlighting the publication of Scotland’s Public Service Reform Strategy – Delivering for Scotland in June 2025 by the Scottish Government. 151 - 156
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9 Review of the Council’s Democratic, Committee, and Decision-Making Governance Procedures Submit report by the Chief Officer (Legal and Democratic) seeking agreement of the approach to undertake a phased review of the Council's governance arrangements. 157 - 166 10 Complaints Handling - Update Submit report by the Chief Officer (Strategy and Engagement) seeking approval of the Customer Complaints Policy - Managing Unreasonable Customer Demands Policy. 167 - 200 Financial 11 Review of Capital Delivery 2024/25 Submit report by the Chief Officer (Finance and Technology) identifying some of the key programme delivery highlights for 2024/25. 201 - 208 Contracts 12 Contract awarded below Committee approval threshold Submit report by the Chief Officer (Assets and Procurement) advising of a contract awarded since the last meeting of the Committee. 209 - 212