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Contract Award for Measured Term Contract - UPVC Door and Window Repairs and Maintenance 2022 -2026

North Lanarkshire Council · 31 August 2022
Back to Housing Committee — 31 August 2022 and its agenda

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North Lanarkshire Council
Report
Housing Committee 
Does this report require to be approved ☐ Yes   ☒  No
Ref HO WN 21 037   Date  31/08/2022 
Contract Award for: MTC UPVC Door and Window Repairs and
Maintenance 2022-2026 - HO WN 21 037/ NLC-CPT-21-045 
From  Brian Lafferty, Head of Business (Housing Property and Projects) 
Email  starbucks@northlan.gov.uk Telephone
Siobhan Starbuck – Contract
Support Manager            
(01698 520 704) 
Executive Summary 
The purpose of this report is to seek homologation of the decision taken by the Deputy Chief
Executive to award the Contract for UPVC Door and Window Repairs and Maintenance 2022-
2026 HO WN 21 037/ NLC-CPT-21-045 (the ‘Contract’) to Walker Profiles Limited and it was
necessary, due to the end of the tender evaluation date and committee cycle dates, to award
the contract under section 23.3.2 of the Council’s General Contact Standing Orders. 
The Contract is for an initial period of 20 months, commencing on 23rd May 2022. The Council
reserves the right to extend the Contract for additional periods, up to a maximum of a further
24 months. 
The value of the Contract shall not exceed Seven Million Five Hundred Thousand Pounds
Sterling (£7,500,000.00) exclusive of VAT. 
Recommendations 
To homologate the decision taken by the Deputy Chief Executive to award a Measured Term
contract to Walker Profiles Limited at the maximum value of Seven Million Five Hundred
Thousand Pounds Sterling (£7,500,000.00) exclusive of VAT. 
This recommendation follows the completion of a procurement procedure, where the Tender
recommended for award has been evaluated as providing the most economically
advantageous Tender in terms of cost and quality for the Council. 
The Plan for North Lanarkshire

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Priority Improve economic opportunities and outcomes 
Ambition Statement (1) Ensure a housing mix that supports social inclusion and economic
growth 
1. Background 
1.1 The requirements within the Contract are currently under contract with Walker Profiles
Limited, the final contract extension period ends on 22nd May 2022. The Contract
detailed within this report will commence on 23rd May 2022, this commencement date
is 3 months earlier than the commencement date stated in the ITT.  
1.2. This procurement is an above GPA threshold regulated procurement and has been 
discharged as a single-stage procurement process. 
1.3. The incumbent contractor is Walker Profiles Limited. 
1.4. This is the renewal of an existing contract which was approved at committee
10/05/2018. 
1.5. A single lot approach was selected due the associated ease of contract implementation
and efficiencies in contract management. 
2. Report 
2.1 A user intelligence group (the ‘UIG’) of technical and procurement representatives was
formed to review technical specifications, discuss trading processes, market conditions
and trends, ways to maximise community benefits and sustainability and to agree the
procurement strategy that would deliver maximum benefit for the Council via the
Contract. 
2.2 The initial estimated value of the Contract dictated that the procurement procedure be
undertaken in accordance with the Public Contracts (Scotland) Regulations 2015. The
contract opportunity was published on the Public Contracts Scotland and the UK Find
a Tender (FTS) website with a “Open” procurement procedure adopted. 
2.3  The procurement procedure was undertaken as an “Open Procedure” based on the
evaluation criteria and scoring methodology set out in the invitation to tender package
within the procurement procedure, an evaluation of tender responses was completed
by members identified by the UIG. The single award stage tender response was
assessed and then the selection stage response was assessed for compliance that
this met the published minimum selection stage criteria. 
2.4 The tender submitted by Walker Profiles Limited has been evaluated as representing
the most economically advantageous tender for this Contract, due to this being the
only tender received in competition in an open tender exercise. The current contract
had attracted two tenders in 2018, the second tenderer did not submit a bid on this
occasion.

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2.5  The Contract award recommendation is made on the basis of the tenderer who
submitted the most economically advantageous tender. 
2.6 The maximum value of the contract is Seven Million Five Hundred Thousand Pounds
(£7,500,000.00) exclusive of VAT including any option to extend the Contract. 
2.7  The costs associated with contract delivery will be contained within the HRA Revenue
Budget set for each financial year of the Contract period. 
2.8 Appendix 1 confirms the scoring achieved, further details of the procurement
procedure is provided in Appendix 2, and the SME status and location of the tenderer
is located within Appendix 3.  
Price Savings / Increases/ Stability 
2.9 Contract pricing is fixed from the contract start date on 23 May 2022 until 1 January
2023. Thereafter, prices will be adjusted annually by the application of the RICS BCIS
All-in Tender Price Index. 
2.10  The £7,500,000 maximum contract value, (approx. £2,000,000 per year, including all
optional extension periods), was confirmed in May 2021 by the SRO. The maximum
value was based on the current contract spend (£1.6M per year average July 2018 -
Feb 2022) with a 25% contingency allowance to cover,
• Inflation
• COVID-19 restrictions lifting, allowing more work to be completed, and
• contingency to cover material price increases which the incumbent contractor
had highlighted as an issue in early 2021. 
Community Benefits 
2.11 The Council is committed to maximising the delivery of community benefits. The
procurement included a community benefit requirement, this approach is designed to
deliver local community benefits where possible. 
2.12 Within their tender, Walker Profiles Limited committed to deliver the following
community benefits within the contract: 
Community Benefit Type Quantity
Committed
New Entrants – Key priority Groups 1
New Start - Apprentice 1
Work Experience Placement (16 + years of age) 1
Financial Support for a Community Project 1
Non-Financial Support for a Community Project 1

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The community benefits delivered as part of the Contract includes the creation of 
jobs or apprenticeships. 
Fair Work First  
2.13 Within their tender submission, Walker Profiles Limited advised that they will commit
to the following areas of the Scottish Government “Fair Work First” initiative: 
• Accredited Living Wage Employer - all employees involved in this contract will be
paid the ‘Living Wage’ as a minimum
• Will observe the rules under the ‘Working Time Directive
• A transparent pay system will be deployed on this framework/contract, free from
any gender, race, religion, sexual orientation bias
• Will offer flexible working hours on this contract to accommodate wider work-life
balance and family
• Provide equal opportunities to employees, adhering to the Equality Act 2010
• Carry out a training gap analysis, identifying training needs relevant to not only this
contract but the individual’s desires i.e. multi-skilled
• Will never use ‘zero-hour’ contracts for any directly employed staff and promote
this approach to supply chain partners
• Recognise the right of all employees to be members of Trade Unions, and has a
positive record of industrial relations with staff and their appropriate union
• Will not tolerate modern slavery or human trafficking in its supply chains or in any
part of its business 
Contract Strategy 
2.14 Officers from Housing, Property and Projects will be responsible for managing the
Contract which will be undertaken in accordance with the Councils agreed approach
to contract and supplier management. 
3. Measures of success 
The Contract award will deliver the following: 
3.1 the appointment of a Service Provider who has the experience and capability to 
deliver an innovative, high quality and responsive service; 
3.2 conclusion of a procurement procedure that is compliant with procurement legislation
and internal procedures; 
3.3 confirmation that Best Value is both demonstrable and achieved; and 
3.4 delivery of a range of Community Benefits. 
4. Supporting documents

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Appendix 1 - Summary of Tender Evaluation Process 
Appendix 2 - Summary of Procurement Process
Appendix 3 - SME status and location of all Tenderers 
Brian Lafferty
Head of Business (Housing Property and Projects)

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5. Impacts ( http://connect/report-template-guidance ) 
5.1 Public Sector Equality Duty and Fairer Scotland Duty 
Does the report contain information that has an impact as a result of the Public Sector
Equality Duty and/or Fairer Scotland Duty? 
Yes ☒ No ☐ 
If Yes, please provide a brief summary of the impact? 
This Contract will work towards improving outcomes for people and communities by 
assisting the Council to reduce inequalities of outcomes caused by socio-economic 
disadvantage. 
The Council will continue to carry out equality impact assessments to determine if 
policies, practices, decisions, functions and strategies identify any negative impact on 
any particular group covered by the protected characteristics of the Equality Act 2010 
If Yes, has an assessment been carried out and published on the council’s website?
https://www.northlanarkshire.gov.uk/your-community/equalities/equality-and-fairer-
scotland-duty-impact-assessments 
Yes ☐ No ☒ 
5.2 Financial Impact 
Does the report contain any financial impacts? 
Yes ☒ No ☐ 
If Yes, have all relevant financial impacts have been discussed and agreed with
Financial Solutions? 
Yes ☐ No ☒ 
If Yes, please provide a brief summary of the impact?
N/A 
5.3 HR Policy Impact 
Does the report contain any HR policy or procedure impacts? 
Yes ☐ No ☒ 
If Yes, have all relevant HR impacts have been discussed and agreed with People and
Organisational Development?

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Yes ☐ No ☐ 
If Yes, please provide a brief summary of the impact? 
N/A 
5.4 Legal Impact 
Does the report contain any legal impacts (such as general legal matters, statutory
considerations (including employment law considerations), or new legislation)? 
Yes ☐ No ☒ 
If Yes, have all relevant legal impacts have been discussed and agreed with Legal and
Democratic Solutions? 
Yes ☐ No ☐ 
If Yes, please provide a brief summary of the impact?
N/A 
5.5 Data Protection Impact 
Does the report / project / practice contain or involve the processing of personal data?   
Yes ☒ No ☐ 
If Yes, is the processing of this personal data likely to result in a high risk to the data
subject? 
Yes ☐ No ☒ 
If Yes, has a Data Protection Impact Assessment (DPIA) been carried out and e-mailed
to dataprotection@northlan.gov.uk 
Yes ☐ No ☐ 
5.6 Technology / Digital Impact 
Does the report contain information that has an impact on either technology, digital
transformation, service redesign / business change processes, data management, or
connectivity / broadband / Wi-Fi?  
Yes ☐ No ☒ 
If Yes, please provide a brief summary of the impact? 
Where the impact identifies a requirement for technology, has an assessment been
carried out (or scheduled) by the Enterprise Architecture Governance Group (EAGG)? 
Yes ☐ No ☐

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5.7 Environmental / Carbon Impact 
Does the report / project / practice contain information that has an impact on any
environmental or carbon matters? 
Yes ☒ No ☐ 
If Yes, please provide a brief summary of the impact? 
The Contract conditions encourage sustainable and safe environment; promote 
health and wellbeing; safe removal and disposal of materials. 
The contractor is BS EN ISO 14001 (or equivalent) and BS EN ISO 9001 (or 
equivalent) accredited and provided appropriate evidence of accreditation 
5.8 Communications Impact  
Does the report contain any information that has an impact on the council’s
communications activities? 
Yes ☐ No ☒ 
If Yes, please provide a brief summary of the impact? 
5.9 Risk Impact 
Is there a risk impact?  
Yes ☒ No ☐ 
If Yes, please provide a brief summary of the key risks and potential impacts,
highlighting where the risk(s) are assessed and recorded (e.g. Corporate or Service or
Project Risk Registers), and how they are managed? 
5.9.1 Risk will be minimised and managed by a designated contract manager in accordance
with the specification and in line with the Council’s agreed approach to Contract and
Supplier Management. 
5.9.2 Health and Safety Risk
The proposed contractor is required to be UKAS (BS EN ISO 45001) Accredited (or 
equivalent) and provided appropriate evidence of their accreditation. 
5.9.3 Contract Award during COVID-19 Restrictions
The Contract will be awarded in accordance with the Council’s General Contract 
Standing Orders and Legal and Procurement advice will be sought and adhered to with 
regards to commencing the Contracts whilst COVID-19 restrictions are in place or 
being reviewed. Risk of awarding the Contract during the current conditions will be 
identified and mitigated where possible.

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5.9.4 Furthermore, the Council may develop a Contract Mobilisation Plan with the 
successful 
Tenderer which shall take cognisance of the current COVID-19 precautions. Any 
changes to restrictions will be closely monitored.

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Appendix 1 – Summary of Tender Evaluation Process 
In the Award Stage, the tenderer price score was added to the quality scores to obtain the 
final tender score. Only the first ranking tenderer from Award Stage would undergo Selection 
Stage evaluation. Details are contained in the tables below. 
Table 1: Stage 1 – Award Stage Evaluation Outcome
Final
Rank Tenderer Name
Total
Tender
Score (%)
Recommended
for Contract
Award (Y / N)
1 Walker Profiles Limited 88.73 Y 
Table 2: Stage 2 – Selection Stage Evaluation Outcome 
Tenderer
Name
Part 3
A, B, C & D
Part 4
A & B
Part 4
C
Part 4
D Selection
Requirements
Met?
(Yes/No)
Selection
Criteria
Selection
Criteria
Selection
Criteria
Selection
Criteria
Pass/Fail Pass/Fail Score
(min = 70) Pass/Fail
Walker
Profiles Ltd Pass Pass 91.17 Pass Yes

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Appendix 2 – Summary of Procurement Process 
Contract Title
MTC UPVC Door and Window Repairs
and Maintenance 2022-2026 - HO WN
21 037/ NLC-CPT-21-045
Procurement Procedure Utilised: Open Procedure
Governing Legislation / Regulations: Public Contracts (Scotland) Regulations 
2015
Date Contract Notice Published: 13 December 2021
Total Expressions of Interest Received: 14
SME % of Expressions of Interest: 92%
NLC Based % of Expressions of Interest: 23%
Tender Return Deadline: 18 February 2022
Number of Tenders Received: 1
Tenders Received from SME’s: 1
Tenders Received from NLC Based Tenderers:  1
Number of Non−compliant Tenders: 0
Number of Compliant Tenders: 1
Number of Recommended Tenderers: 1
Basis of Contract Award: Quality: 40% Price:  60%
Evaluation Team: Staff from Housing Property and Projects
Anticipated Contract Start Date: 23 May 2022
Total Contract Period (Months): 20 months plus optional 24 months
Maximum Total Contract Value: £7,500,000.00

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Appendix 3 – SME Status and location of all Tenderers 
Name of Tenderer
Size of Tendering
Organisation
(Micro, Small,
Medium or Large)
Location
(Local Authority /
Council Area)
Walker Profiles Limited Small  North Lanarkshire
Council